George

asked Sep 12, 2000 at 6:28pm
Hp HP LaserJet 5L

LaserJet 5L won't "Unjam"

My LJ 5L had a misfeed and shut down with a paper jam light on. I've all but taken the printer
appart from both sides, and I don't see any more paper or paper fragments, but the paper jam
light remains on and of course it won't print.

Out of warranty of course. Called the dealer and he said the sensor probably needs to be reset;
contact HP. Checked their web site and they do mention this problem, but say to call tech
support (for a fee, of course) to be "talked thru it".

I'd rather not pay them for information they should provide for free. Anyone out there know
how to "reset the sensor"?

Thanks.

You should go to our troubleshooting page, we have photos of the paper sensors. There are no adjustments. You probably dislodged the exit sensor.
by moe on Sep 13, 2000 at 7:10pm Add comment