donnabgood001

asked Jan 30, 2015 at 12:18pm
Hp HP CopyJet Color

HP Officejet Pro 8500A - printing incorrect colors

Ok, I've tried everything that's been suggested to printers even close to my model. Everything that should be pink prints burgundy, everything that should be red prints a brownish red and orange a rust color. The blue and green are okay. I don't know what else to do at this point. It seems that it all started when I used a Yellow ink cartridge that I bought from Amazon that I thought was new. All the others were new, but when I went back to check my order I saw it was from an ink refill company. So I put an new HP yellow cartridge in the printer and it still prints the same. If it needs new printheads (the report says they're good) I may as well just buy a new printer for the price of two new printheads at about $60 each I can buy a new all in one HP printer.