asked Dec 4, 2014 at 5:47am
Hp HP CopyJet Color

HP PRO 400 M 475DW

Hi forum I have a HP Pro 400 M475DW printer with 21K total prints and excellent cosmetic condition. Recently after moving its location maybe ten feet, it printed two color copies perfect and then every copies since then is no good. The paper is ink/toner soaked to the point where you can scrape it off the paper. It powers up and does all the initialization process fine. The rear door does requires a little force to close and I do hear an abnormal noise in same area. I had the fuser and color registration sensor changed but the problem remains the same. The ITB is in excellent condition. Can someone guide me in the direction to correct this problem please. Thanks.