KMCopeland

asked Oct 5, 2014 at 8:15pm
Hp HP CopyJet Color

Can print in color but no black at all

I just changed all 4 toner cartridges on my HP CP1025nw. I can print in every color except black. I've pulled the cartridge out. I've shaken it. I've taken them all out one by one, replaced them one by one, reset, restarted the computer -- and every time I click "print test page," I get nothing.

Boy do I hope some of you smart folks can help me out.
Don't get upset since there are no stupid questions. You obviously took the sealing strips out of the color carts. Maybe you forgot to take the one out of the black cartridge. I have made service calls where that's the only thing I had to do. One guy tried 3 cartridges and left the strip in each one. Duh!
by moe on Oct 5, 2014 at 8:52pm Add comment