asked Mar 22, 2012 at 7:15am
Hp HP LaserJet 5000

HP 5000 11x17 tray 2 Not recognized

Our HP5000n will not recognize 11x17 paper in Tray 2. The tray dial is set to 11x17. The tray brackets also set to 11x17. Letter size does work fine in tray 2. Thanks
Tray size is set by the dial. If you look on the right side of the tray as you are turning the dial, you'll see plastic levers move in and out. It is these levers that actuate switches on a CB that report the tray size to the printer. If you go into the printer menu and printout a config page from the Information Menu, it will tell you what tray size the printer thinks it has. It would either be a problem with the levers not being set properly or one of the switches not actuating.
by moe on Mar 22, 2012 at 10:29am Add comment