asked Mar 8, 2010 at 2:29pm
Dell Dell Laser 5100CN

Dell 5100CN error 010-397

I believe that this error is reference to the fuser temperature. Cust has already replaced the fuser & gets same message. Does anyone know the pinouts to the fuser so I can do a ohmmeter/continuity test on the fuser? I have also heard of this error with reference to the LV power supply and/or logic board. Any thoughts on this please? thanks, Jerry