unknown

asked Feb 10, 2009 at 6:20am
Hp HP DesignJet 100

HP LJ 4250tn, Error 49.xxxx

4250 keep give error 49
did firmware updates, tried all kind of drivers, ramdisk off, replaced formatter, cold reset, initialized nvram (both basic and full procedure)... no result !
sometimes i can print 100 pages correctly and then suddenly the error 49.4c02 or 49.4c06 appears
same printjobs with same application on an old 4000tn runs perfectly !

and now ??
replacing dc controller ? power supply ??

i can not believe i am the first one with this continuing 49-problem
i did read all about error 49 on the forum here, nothing usefull left, i did try it all...
49.XXXX PRINTER ERROR:To continue turn off then on
A critical firmware error has occurred that caused the processor on the formatter to abort the operation. This type of error can be caused by invalid print commands, corrupt data, or invalid operations.
In some instances, electrical noise in the cable can corrupt data during transmission to the printer. Other causes include poor quality parallel cables, poor connections, or specific software programs. Sometimes, the formatter itself is at fault, which is usually indicated by a 79 Service Error.
Remove all memory DIMMs or thirdparty DIMMs from the printer. (Do not remove the firmware DIMM in slot J1.)
1 Turn the printer on.
2 If the error message disappears,reinstall each DIMM and EIO device individually, making sure to turn the
printer power off and then on again as you install each device.
3 Replace the DIMM or EIO device that caused the error message.
4 Remember to reconnect all of the cables that connect the printer to the network or computer.
5 If this error message persists, replace the firmware DIMM.
6 Replace the formatter assembly
by aerolaser on Feb 10, 2009 at 6:46am Add comment
Yeah pretty known issue usually a PDF file. Best bet would be to obviously print to another machine if possible. Try transfering the file to a different application. I haven't run into it enough to test it out fully but most people I tell them to advoid that individual file and it works itself out. Something obviously has been changed in some software applications and HP is currrently trying to correct the problem but really havent been able to pin point the issue between there firmware and the software's language issue. Pretty much its like if I was speaking english then for a sentence or two switched to Chinese then switched back to english. You would be like I didnt understand what he just said. Same thing is going on in your machine. I'm not sure but maybe if using PCL6 switch to a PCL5 driver or if you have a older version of adobe put the file in there.
by nivek on Feb 10, 2009 at 8:43am Add comment
problem is that the printjob is not 1 specific file but a batch of hundreds of successive files send to the printer :
the printer has to print 1 sheet from tray 3, that's the first printjob, then 2 pages from tray 2, that's the second printjob
and so on... 1 simple page tray 3, 2 simple pages tray2
the total amount of printjobs varies between 300 and 800

please do read my first post again

i have discussed the problem with several hp techs by the HP's online chat support
they even let me execute an initialize nvram procedure which is not documented in the service manual... all without result

by koen on Feb 10, 2009 at 10:39am Add comment
Are you printing thu the network card and is it a Jet Direct 615N
If so HP has been having issues with this card and may still be replacing them under warranty (1-800-474-6836) you can say at the prompt direct jet 615n. And yes this has been covered in another thread for the 4200. Upgrade to the Jet Direct 620N if yours is not already.
by aerolaser on Feb 10, 2009 at 1:18pm Add comment
the 4250tn has an embedded jetdirect J7949E
by unknown on Feb 10, 2009 at 1:28pm Add comment
Have you tried changing the ip address (if not automatically assigned dhcp) to see if this may clear up the issue. Just a thought. When you replace the formatter did you also replace the firmware dimm or did you reinstall the one from the old formatter?
by aerolaser on Feb 10, 2009 at 1:34pm Add comment
I did remove all drivers and installed the 4000-drivers (PCL5)
My old 4000TN with the same ip address does the jobs perfectly
I only had to switch the network cable form the 4250TN
by unknown on Feb 10, 2009 at 1:42pm Add comment
Here is a post from HP site discussing embedded network card problems. Here is the link so you can further investigate the issue. http://forums13.itrc.hp.com

---------------------------------------------------------------------- ----------
Paul and Kirk,

I have seen many many issues with these new hp printers with the embedded jet direct cards. If you do a search on this site for the model number of the printer and network issues there are probably close to 100 posts with users with problems. I have seen a few of them first hand and to be honest with our clients we just installed a new EIO jetdirect card which solved the issue in all cases. You have to keep in mind that these new "Network Cards" are really stripped down versions of the eio cards and their reliability leaves much to be desired. Many network pros have tried all sorts of fixes and changes to settings and some work for a while and then the issue returns. Some people have downloaded and installed the latestest firmware for the cards usually contained in the firmware upgrade for the printer and on some it has helped and on others no help or makes the situation worse. We have been advising our clients to order the non "N" version of these printers when possible and then install an EIO network card for them since the EIO cards are much more reliable. Usually we use the 620N or if we or they have any 610N on hand we use them. We do not use the 615N since there have been lots of problems with that card. The trouble with hp these days is their tech support leaves much to be desired and usually when you reach someone with some knowledge they admit they can not solve all the issues with these cards. Its the lazy tech support who tell you to download the latest firmware since they do not want to be bothered.

by aerolaser on Feb 10, 2009 at 1:50pm Add comment
Here is some more reading to do on the subject
http://tec.uga.edu/service/problem/HPfirmware/index.html
by aerolaser on Feb 10, 2009 at 2:08pm Add comment
I have encountered such problem with this printer. Send in to HP Service centre they replace almost everything even DC Controller. Couldn't solve the problem. In the end, return the printer to customer clear all the network print Q's/print job. On and Off the machine again it runs well now.
by dodstech on Feb 10, 2009 at 10:41pm Add comment