asked Feb 9, 2009 at 12:37pm
Hp HP LaserJet 3380

HP LaserJet 3380 Scanner Error

HP LaserJet 3380 mfp The LCD screen read (Scanner Error) I have tried turning the machine off then back on in a few mins. Didn’t work, Does any one have any suggestions besides replacing the Scanner.
Thanks Jack
This post goes into great details about this and you can get opinions and read what some of the crazies have to say. But yeah most the time just cleaning it really good will do the trick.
by nivek on Feb 9, 2009 at 3:11pm Add comment
or it is the bulb worn, or the stepper motor on the ride side that is hiccuping.
either way..trash, garbage!
by unknown on Dec 15, 2009 at 9:17am Add comment
HP 3380 in my experience has the most problems in a scanner printer. Didn't know many has the same problems too. That company should [email protected]#$king close up for making garbage products. I changed to Epson and for many years didn't give me any trouble. I'm not gonna buy any [email protected]$\%king HP products again for the rest of my life.
by unknown on Aug 1, 2010 at 7:14pm Add comment
I just fixed my HP 3380 scanner error!!!

Please follow the direction as stated below.

Lets try to make this as easy as possible.

There is one thing you can do which MAY fix the problem.

Turn the power off.

Lift up the adf(cover) and look on the left side and you will see a small strip of glass covered by a platic piece with one screw in the middle.

Remove the screw and remove the plastic piece and then remove the strip of glass.

Now take a needle nose pliers and towards the back in the opening is the belt that moves the scanner. Move the belt a little at a time until it moves the scanner almost over the opening and then use your fingernail to move it over the opening. (Or turn on and turn off repeatedly almost 20 times for moving scanner to the opening)

Look down and you will see a mirror(right side gab under the scanner light).

It may look clean but it has a film on it that prevents the scanner from calibrating.

Use a dry q-tip and clean the mirror a couple of times and then move the scanner back towards the right and then use the pliers to move it the rest of the way to the right side.

Put back the glass, the plastic cover and put the screw back in and turn the machine on and see if now comes to ready. 85\% of the time it will work.
by unknown on Sep 14, 2011 at 12:30am Add comment
Gee I could have sworn I wrote those directions at least 20 times on this site over the last few years.
by dmzcompute on Sep 14, 2011 at 5:15am Add comment
Jeffery Kim.

Thank you, it DOES Work!!!!!!!

Followed the directions and its now scanning.

Thanks Again.

it was a dirty mirror. That's the issue. It gets stuck because the reflection is not able to work because of dust or dirt in the mirror. Cleaning it worked great. Scanner scans even better than before. Much Clearer.

by unknown on Oct 21, 2012 at 4:24pm Add comment
The mirror is very difficult to see, but use a flashlight and you will see. I had a film on the mirror, nothing seemed to work until I got out the alcohol prep pads. One of those and a long very skinny screwdriver was the answer. Cleaned it well, cleaned the glass the best I could, and it worked!
by unknown on Dec 28, 2012 at 11:41am Add comment