romanredz

asked Jan 2, 2009 at 2:41am
Hp HP LaserJet 1200

hp 1200 laserjet stops printing after error

Have hp 1200 Laserjet connected via parallel port to a Dell 4400 with Windows XP. If I send a document to the printer too soon after it starts (and on some other occasions), I get a message "printing of the document failed". The document remains in the printer queue with an error indication. I remove it, but all subsequent attempts to print anything fail. The only remedy I found was to switch the printer and the computer off and reboot. IS THERE ANY SIMPLER WAY?
What do you mean by send a document to the printer too soon after it starts? Does not make sense to me. Also when the job fails are any lights on the printer other than the ready light. If all 3 lights are on press the big button and report the lights that stay on and whether they are solid or blinking.
by dmzcompute on Jan 2, 2009 at 12:51pm Add comment
I agree with DMZ..What? But yeah I have a solution...WAIT!!!! You say you have a problem when you print to soon so just wait a few more seconds. I would check my printer cable also make sure its IEEE compatable. For some reason it almost sounds like its going into sleep mode and not waking up which is a port and cable issue.
by nivek on Jan 2, 2009 at 1:35pm Add comment
Just conducted this experiment:
Start with printer turned off.
(1) Send document to printer.
(2) Message: This document failed to print.
Document appears in printer queue; status: Error-printing.
(3) Remove document from printer queue (cancel print).
(4) Start printer, wait for "ready" (green light).
(5) Send document again.
(6) Message: This document failed to print.
Nothing happens. Green light steady on the printer.
Document appears in printer queue; status: Error-printing.
(7) Remove document from printer queue (cancel print).
(8) Repeat (5). The same effect.
If I send more documents without cleaning the queue, they just hang there. If I remove the first one, the next shows error.
It may well be the port/cable issue, as you say.
How do I check / fix it? - romanredz
First thing would be to remove the cable at both ends and then reinsert and then turn on the computer and printer. If using a usb cable plug the cable into another port on the computer and see if you get new hardware found and does it try to load the printer driver again? If no message on the computer I would try another cable.
by dmzcompute on Jan 2, 2009 at 4:17pm Add comment
Yes, I get "new hardware found", but I now see two printers!

I have the printer software installed from the CD that came with the printer. It shows on the "Printers & Faxes" window as "HP Laser Jet 1200 Series PCL 6".
After "new hardware found" I have another one, "HP Laser Jet 1200 Series PCL" with different windows for printing, clearly older (e.g. no printing on both sides).

On "Device Manager" window, I see "IEEE 1284.4 compatible printers" with one "IEEE 1284.4 compatible printer" under it, and "IEEE 1284.4 devices" with "HP Laser Jet 1200" under it.

If I uninstall this latter, both disappear from "Device Manager", and I have only "PCL 6" under "Printers & Faxes".
After switching the printer on and off, I get "new hardware found" and two printers again.

This situation does not look normal. I think I had it all the time since I installed the printer a long time ago, but somehow ignored it. There must be a conflict between the two incarnations of the printer.

One more observation: I was re-installing the software from CD after the "printer failed" situation, and the installer said "printer not connected" though it was connected and on. It would confirm the hypothesis that the port goes to sleep after error.
by romanredz on Jan 3, 2009 at 9:17am Add comment
It is truly amazing how someone can post so much and confuse the heck out of everything. Do you want to try to get the printer working or just want to tell us everything you are doing to not make it work? Delete the pcl6 driver in fact delete all the drivers you have installed. Now plug into another usb port and let the software load by itself and see if it works. If it prints then post back and we can try to figure out what you are talking about with duplex.
by dmzcompute on Jan 3, 2009 at 4:08pm Add comment
It is truly amazing how someone can post so much and confuse the heck out of everything. Do you want to try to get the printer working or just want to tell us everything you are doing to not make it work? Delete the pcl6 driver in fact delete all the drivers you have installed. Now plug into another usb port and let the software load by itself and see if it works. If it prints then post back and we can try to figure out what you are talking about with duplex.
by dmzcompute on Jan 3, 2009 at 4:08pm Add comment
Thanks for all the "help".
I want to use the PCL6 driver, not the one that forces itself on me.
I can probably figure out myself how to get rid of the latter.
By the way, the printer is not on a usb port.
by romanredz on Jan 4, 2009 at 1:08am Add comment
How long is your printer cable and like I asked before is it IEEE it should say right on it. And for the moment forget what driver you want and use the one forced onto you. By adding stuff before you figuired out your issue you just adding more possible problems. IEEE allows two way communication between the computer and printer which on newer printers is neccesary also the length is important for the same fact it should be no greater than ten foot. Im not really worried about the driver I'm concerned with either a port problem or a cable issue.
by nivek on Jan 4, 2009 at 8:33am Add comment
The cable is about 10ft long and I do not see any IEEE markings on it. It was delivered from Dell with the printer.
Do you think it is a good idea moving the printer to an USB port? It has a USB connector; I only need to get a cable that fits. - romanredz
If the computer sees the printer and automatically adds it then the cable is probably good. Just do what I said above, but download the pcl6 driver and add as a new printer leaving the old print driver there and just have the pcl6 printer as your default. You can many instances of your printer loaded with different languages and all of them should work. If you still have issues then go to hp.com and find the printer scrubber utility and download it and run it and it will clear out all drivers and registry keys so you can do a fresh load. You can also use usb if you wish. It will probably try the auto load again, but with usb you may have the choice to specify a location of driver files so it does not load existing drivers on the system.
by dmzcompute on Jan 4, 2009 at 11:49am Add comment
I changed the connection to USB and everything seems to work: the printer prints everything from both (PCL and PCL6) queues when started.
So the parallel port must be assumed gulty, but I do not need it.
Thanks for the help!
by romanredz on Jan 15, 2009 at 10:44am Add comment
Umm yeah the only two times I commented on this issue I said it sounded like a port or cable issue. Two weeks later the end user says he has a port issue. UMMMM, Ok thanks for finally listening I guess?
by nivek on Jan 15, 2009 at 2:58pm Add comment