asked Jul 10, 2008 at 8:51pm
Brother Brother MFC 5840CN

Brother MFC-5840CN "unable to scan" error

Please help,
Machine has worked great until this happened!
I was trying to fax a document through the self feeder, and at the same time I hit the start button to send fax someone picked up the phone and started dialing a number. Not sure if this caused the problem but can't think of anything else.
I have done all the procedures in the manual. Many times!
Crazy thing is the machine will still print documents from the computer, and will also receive faxes.
However the scanner and copy features do not work at all. This is what the LCD light reads continuous:
unable to scan see troubleshooting and routine maintance chapter in user's guide.
Have done so many times!
I think this is a mechanical issue and not a software issue.

The scanner light and slide do not move even during start up.
I am lost but willing to try anything to get it back working.
Any help would be greatly appriciated!