unknown

asked Sep 4, 2000 at 5:12pm
Hp HP DeskJet 855C

HP 855c Serial Port Inactive

My PM7500 fails to print and says Serial port in use. Tech Tool 2.5.5
says Serial Port Inactive (Damaged?)with and without extensions on.
Changed serial cable without success, and Tech tool reported no
other problems. Is this a failure of the serial port on the computer or a
printer problem? Suggestions on how to fix this, is the next question.
Problem could lie anywhere from the driver to the printer. I don't think I've ever seen one of the printer ports bad on the deskjet series. Is there another computer you could try it on. Most times when people bring something like that in to the shop, we try it out on our computer and send them home.
by moe on Sep 4, 2000 at 5:34pm Add comment