Lasercreature

asked Oct 26, 2006 at 8:00am
Xerox Xerox WorkCentre C2424

Xerox Workcentre C2424 Error

Can someone please tell me what this error code relates to:

39,012.40:56208

The document feeder on to of the scanner also reports a jam, both sensors on the feeder seem ok.

Any Ideas??
Service manual says "Cycle the power" and if that does not work
replace the document feeder...

BTW you can disconnect the feeder and still use the scanner.
by unknown on Nov 3, 2006 at 1:25pm Add comment
Can someone please tell me what this error code relates to: 39,012.40:3107
by stewart8 on Nov 29, 2006 at 11:31am Add comment
C2424 has been working ok,now cant get machine to start up.Swithed on,all lights no motions.checked everything opening and closing,paper tray full,waste tray empty ect.Just lights up all functions but no further.
by dicy on Dec 2, 2006 at 7:20am Add comment
Xerox Website says to Power Off the printer, Reseat the interface cable from the Document Feeder to the Machine (Make sure the cable is screwed on to machine securely), Power On the Machine.
by unknown on Feb 1, 2008 at 3:16pm Add comment
The error 39,012.41 Document Feeder Optical Failure. Replace the
document feeder. I am not sure if the scanner will work with the Document feeder is disconnected or not, you can try it. If the scanner bed does not work with it unplugged then try leaving it plugged in and just use the scanner bed until you can replace the Document feeder assy.
by stewart8 on Feb 1, 2008 at 3:57pm Add comment
can someone assist me with this code?
04,041.66
by unknown on Dec 11, 2008 at 8:11pm Add comment
4,0XX.6x Process Control Software Fault
a. Reset NVRAM and then retest.
b. Ensure ground integrity for the system (see "Ensuring Ground Integrity" on
page 4-73).
c. Replace the EEPROM chip.
d. Reboot the system.

1. From the System Setup menu, go to Information --> Troubleshooting -->
Service Tools menu.
2. With the cursor at the top of the Service Tools menu, press both the Up Arrow
and Down Arrow buttons to display the Hidden Service menu.
3. Reset NVRAM is in there

If that doesnt work try below.
1. Turn the system power ON.
2. Wait for the Xerox logo to begin moving across the display.
3. Before the logo is centered on the display (stops moving), press and hold the Back and Info buttons on the control panel.
4. Hold both buttons until the display reads “Beginning Service Mode Initialization”. Release the buttons and the system reboots into service mode with the Service Diagnostics menu displayed. You should find it in the function sub menu.

I hope that helps the error is not really in the service manual and this is the closest thing I could find. Also a NVRAM reset wipes out your network config so if possible print out a config page first.
by nivek on Dec 12, 2008 at 5:51am Add comment
Can someone please tell me the meaning of Xerox Workcentre C2424 Error Code: 39,003.40:71590? Thanks so much! Mary
by MaryTC on Jan 13, 2009 at 12:40pm Add comment
Ditto on MaryTC's question. I have a C2424 with code 39,003.40:59300. It seems related to the document feeder because that component is flashing on the screen along with the error message. I have powered down, disconnected and reconnected the feeder, and powered back up with no effect.

Any help is a appreciated.
by unknown on Feb 9, 2009 at 11:34am Add comment
hi.


this is actually the sliding plate under the document feeder that causes this error.

remove a few screws then clean. heat from the bulb makes it sticky!
by Anonymous on Feb 27, 2009 at 10:33am Add comment
How about 39,003.40:197431 ???

Thanks in advance for your help!
by mrgr8avill on Mar 6, 2009 at 5:30am Add comment
My Xerox C2424 Prompts "unlock scan head, turn machine off, then on" I do it but keep getting the same message and cannot use the machine!
anyone have any idea what to do? Also, need a service person in W. Hollywood 90048 zip. I can't find anyone!
Thanks!
by unknown on Apr 14, 2009 at 9:54am Add comment
I'm having the same issue as Patti. Unlock the scanner head, turn it off then back on, when we do nothing happens. Any suggestions? Patti, what happened with your machine? - KarinRA
I am getting this same message. Were you able to fix it? - Anonymous
My Xerox C2424 workcentre is showing a system error code: 04,018.48:26230. This has happened after we have relocated our office and brought the xerox machine with us, it has worked fine previous to the move. Can anyone help PLEASE......
by unknown on May 27, 2009 at 6:48am Add comment
This fault code indicates a problem with the process control system. The printhead temperature dropped below the head cleaning needed threshold. So make sure you give the machine proper time to adjust to room temperature if moving out of a cold location. Next would be to check for damage to the wiring to the heaters. You could run the MONITOR HEATER TEST in service mode. I hope you let it cool down before you moved it. The ink resevoirs are always open so if you moved when hot ink could have spilled out onto the wiring and possibly burned through it. The machine should sit about two hours before moving. I have seen them damaged this way. Another is to make sure plugged straight into wall outlet with no other heavy machinery or heaters like, space heater, coffee makers, copier, or other laserjets on the same circuit. This machine draws lots of power and you could be getting a sag on your line.
by nivek on May 27, 2009 at 8:38am Add comment
My Xerox C2424 prompts me to add ink. I added some but the red light is still on, with the same message.
Can I do something or I need to call someone?
Many thanks
by codruta on Aug 7, 2009 at 12:08am Add comment
Hi all,
I solved the problem by easily taping the side of the printer, where the inks are located.
And surprise!!!! It started to print.
The few pages were really bad quality, but after these the printer was again good to go!
Maybe I’m just lucky!
- codruta
Hi all,
I solved the problem by easily taping the side of the printer, where the inks are located.
And surprise!!!! It started to print.
The few pages were really bad quality, but after these the printer was again good to go!
Maybe I’m just lucky!
- codruta
Hi all,
I solved the problem by easily taping the side of the printer, where the inks are located.
And surprise!!!! It started to print.
The few pages were really bad quality, but after these the printer was again good to go!
Maybe I’m just lucky!
- codruta
Printer has stopped working and all the lights are flashing and the message N2280 ID read failure error (14.1) has come up on the screen, have unplugged and replugged, looked in the manual and on the web but no explanation of this code - anyone got any ideas of what it means please?
by tracyf on Oct 21, 2009 at 2:57am Add comment
After shutting down my printer about a year ago, then moving it to a new office and starting it up again yesterday, I am getting a 07,010.43:10225 error message.

Does anyone have any idea what this means, or any advice for me please?
by Poman on Nov 7, 2009 at 7:50pm Add comment
I am getting a terrible print. Dark ink areas are splotchy with white dots. There is extra ink on the edges of the paper. I can't find the printhead to clean it. Does anyone know how to get to it? Or how to clean the print up otherwise?
by unknown on Nov 18, 2009 at 7:30am Add comment
Our printer keeps saying the message "Cleaning sheet needed. Load standard size paper in any tray". So, I do that, and it warms up then prints off nothing. And the message comes up again. Ive tried cancelling all pending printing jobs. I've powered down the printer and turned it back on. Still the same message everytime. Ive fed a card stock sheet backwards through the printer to clear any debris. None of this has worked. Any ideas???
by unknown on Dec 8, 2009 at 9:53am Add comment
Just in case anyone runs into the same problem I did, here is a tip for you. I kept getting the code 39,003.40:15452. If you look at Xerox's online support it says to turn off the machine, unplug the scanner cable, wait 30 seconds and plug it back in and turn the machine one. Sometimes it worked, sometimes it didn't. If it did work, about a day or two later, the error code would pop back up again. I called my Xerox retailer and they said if the printer was near a window, move it. Apparently the sunlight plays a trick on the scanner head. I did move it, and so far it's been a week and the error code has not popped up again. Now if only I could get back all that ink I lose when it kept recycling and printing that stupid test page everytime I turned it off!! I hope this post helps someone save $$ by not having a tech look at your machine!
by tpopcho on Feb 11, 2010 at 3:03pm Add comment
System Error 07,007,40:27453

Anyone can help me with this error? It's prints a cleaning page and then displays this error. I hear a big clunking sound right before it happens.

Thanks
James
by Anonymous on Apr 3, 2010 at 7:36pm Add comment
Sorry replying to my own post because it didn't have my info above it. - corpnetsolutions
System Error 07,007,40:27453

Anyone can help me with this error? It's prints a cleaning page and then displays this error. I hear a big clunking sound right before it happens.

Thanks
James
by corpnetsolutions on Apr 3, 2010 at 7:41pm Add comment
Is there anyone that can help me with the 07,010.43:40725 error code . . . Thanks in advance
by unknown on May 23, 2010 at 6:57am Add comment
Printhead is stuck. Remove scan unit, side covers and ink loader and see if printhead is stuck to wiper blade, and check to printhead guides. - detonation
can anyone help please with error 39.003,40;34507 thank you
by unknown on Jun 23, 2010 at 10:29pm Add comment
Hi there, i can't find the printer on the net... no communication... win 7...
sharing enabled... firewall down...

the orange led on the net connector to the printer side flashes... green led always off.


thank you
by masserra on Aug 3, 2010 at 4:12am Add comment
I have error message 37,004.40:58054

I shut down my printer one day when it was working fine. A couple of days later I turned it on and it comes on with this error mesage and will do absolutely nothing. I tried to restart it and still nothing. I tried to remove the waste tray to see if it was full and it won't come out of the machine.

Anybody have the slightest idea of what may be going on?

Thanks
by Sandra L on Aug 30, 2010 at 5:47am Add comment
39,003,40:14377 Please Help
by L Durand on Sep 8, 2010 at 7:14am Add comment
07,010.43:10392

after moving, and changing tcp/ip address - can be seen by internet, turned off, then on - still same error
by unknown on Nov 8, 2010 at 9:37am Add comment
I have the following error: 34,004.46:25439. According to the Xerox website, I am supposed to power down and call them. Does anyone know what the code stands for and how to fix? Thanks.
by NJM on Jan 1, 2011 at 4:17pm Add comment
Hey, here is a video I made that shows DADF errors and how to replace it. Hope it helps!
http://www.youtube.com/watch?v=q01p4zhSk7Y
by unknown on Feb 14, 2011 at 8:44am Add comment

We've had a near maxed-out config c2424 printer for roughly 5 years now. We were happy when we got it, but it appears to be a support nightmare and I'm really worried about having to replace it early or constantly pay extra for xerox hw support.

In any case, nearly all of our issues are related to the scanner or document feeder. Usually Xerox has to replace one or the other every year.

Is anyone else seeing a similar failure rate? I think we've replaced the scanner twice now and the document feeder also twice.

If anyone has had reliability issues w/ the printer and managed to solve them, I'd like to find out how. Thanks.
by unknown on Mar 22, 2011 at 5:17pm Add comment
when feeding paper in the scanner, it will take multiple sheets but only display one sheet in the software.
is there a setting in either the software or printer.

Also who has the best and cheapest ink cubes for this machine
by johnirvin on May 10, 2011 at 10:12am Add comment
i have system error 07,010.43:65182 any takers or ideas
by mike 2469 on Jun 4, 2011 at 2:03pm Add comment
Head tilt error. Can be a number of things. They're are several post for this with the 8560 and 8550 series. Do a search for more answers. could be a number of things. Stuck wiper, ink build up, broken camshaft, broken process drive mounts. Might need a firmware upgrade if it craps out around 20\% percent.
by nivek on Jun 6, 2011 at 10:05am Add comment
Printer just popped up with error code 07,010.43:158294. Any insight what specific issue this relates to would be greatly appreciated.
by unknown on Jun 13, 2011 at 4:04pm Add comment
printhead tilt error. printhead didnt reach its home position when expected. most likely cuases are broken pivot plate camshaft, process unit drive mounts. ink where it should not be, wiper not in its home postion, stuck restraint levers. Sometimes a firmware upgrade will fix it if you have an older model. Machine needs to be at a ready state to do a firmware update or pins jumped on the electronics module.
by nivek on Jun 13, 2011 at 6:29pm Add comment
Salut à tous,
Mon Xerox WorKcentre C2424 ne fonctionne plus correctement,ça m'affiche ce message-ci:Erreur système code:07,010.43:193622.je suis rentré dans la configuration et j'ai tenté de réinitialiser le système,mais aucun changement.j'ai besoin d'aide s'il vous plait.
merci.
Déo
by M.Déo on Jun 24, 2011 at 8:10pm Add comment
39,003,40:47570 anyone have a clue about this error code? Thanks in advance for any help
by unknown on Jul 31, 2011 at 3:41pm Add comment
Hi there
getting error message 39,012.40:4620. If I restart the system it prints the startup page just fine, then displays this error?
by unknown on Sep 14, 2011 at 2:16am Add comment
I have the following error 07,010.43:61071. Just trying to figure out if it's salvageable.

Thanks
by pavil on Oct 4, 2011 at 9:53am Add comment
System error 07,007.40:14939? Any ideas how to fix or is this machine now junk?
by unknown on Dec 12, 2011 at 3:20pm Add comment
Does anyone know what error code 39,012:64010 is? Thanks for your help.
by unknown on Dec 15, 2011 at 10:57am Add comment
System error 39.003.4.18910, please I need your help.

regards.
by unknown on Dec 29, 2011 at 5:01am Add comment
System error 39.003.4.18910, please I need your help.

regards.
by unknown on Dec 29, 2011 at 5:20am Add comment
if i on the system it will display the error code: 39012 40:8661
by monday on Feb 29, 2012 at 3:36am Add comment
Can anyone help me with this error? 07, 010.43:30237. Sure appreciate it!
by unknown on Sep 18, 2012 at 9:15am Add comment
39,003.40:299095
by unknown on Feb 7, 2014 at 1:43am Add comment