GNCprintergirl

asked Feb 28, 2006 at 1:47pm
Hp HP Color LaserJet 3700

HP clj 3700 halftone error

I have an HP color laserjet 3700 that has suddenly started having a serious print quality issue. All output is faded, some colors more seriously than others. The error log has 54.30 .08 .07 .06 and .05 errors. It also says "Halftone calibration error." The service manual says that this indicates "data out of range" on all the colors. As directed by the manual, I did a "calibrate all," which did improve the output somewhat. The "Print Quality Troubleshooting Procedure" shows defects in all the colors, although the cyan and yellow are definately the worst - especially on the right-hand side of the paper. I've changed the cyan cartrige and reseated all the cartriges.
Thanks!
HP has a service note for fading which occurs due to laser/scanner contamination. If the yellow and cyan are light on the right side and the black and magenta are light on the left side that is an indication of the issue. You will need to contact an authorized hp service provider as they have the ability to take care of the issue for no charge even if out of warranty if the issue is caused by this contamination.
by dmzcompute on Dec 19, 2006 at 4:54pm Add comment
http://www.fixyourownprinter.com/forums/printer/36563#1

Hello.
I notice this thread is quite old but I have a printer doing exactly the same thing, and like you have tried in vain to rectify it.
Please can you tell me how you eventually resolved it.
Thanks
David
by calderdale on Nov 10, 2006 at 1:56am Add comment
I just have the same problem!!!
Can anyone help?
by emskan on Nov 20, 2006 at 4:12am Add comment
Revive the thread, add me to the list of having this problem. Plenty of Halftone Calibration errors 05 & 08, and a few density out of range errors. We have three of these and the when I print to the other two the quality is much better. Help! Thanks
by surge on Dec 19, 2006 at 1:40pm Add comment
I hope not all supposed this as late respond as maybe someone of you all already got the solution by himself.

Since I got problems like above two week ago I tried following any action that manual book suggested but the problem exist so

I thought hard every day, did my best problem analysis and also searched on the internet but no one can resolve this. finally

5 days ago I conclude all analysises then I decided to clean up the scanner beam unit (all mirrors and lens).

ahha.. no my printer is back on the job...

*** So I suggest you all to try cleaning up all mirrors and lens in the scanner beam unit ***


of course my resolution not exactly suitable for your own printer as it's depend on some condition.
Here I describe some thing as your references so you can decide whether you should clean the laser beam unit or no:


Dirty or dusty mirror and also lenses would decrease (even it can block) a laser beam intensity so the image that drawed on the drum is thiner/worst than the original pattern sent by printer's Formatter -as we know, this printer will do Image Stabilization Control every time it turned on or every Calibration command executed- during this process it will draw Reference Pattern on it's ITB to be checked by color misregistration sensor (PS12). If this reference pattern is worst than it should be, the sensor would return Density sensor out of range (54.11/12/13/14.00) and Halftone calibration error.

However this error could caused by defected sensor PS12, but if so event log will report a error on all cartridge (54.11, 54.12, 54.13 and 54.14, 54.30.05, 54.30.06, 54.30.07 and 54.30.08) not some of all.

other thing you should consider is the environment, amount of dust that could enter to the printer as this printer has no front lens cover. to make you sure I think not difficult enough to open the back cover, etc then take a look whether the lens in the scanner beam unit are dirty or not.

have a try and hopes this help you.

by unknown on Mar 4, 2007 at 11:09pm Add comment
I hope not all supposed this as late respond as maybe someone of you all already got the solution by himself.

Since I got problems like above two week ago I tried following any action that manual book suggested but the problem exist so

I thought hard every day, did my best problem analysis and also searched on the internet but no one can resolve this. finally

5 days ago I conclude all analysises then I decided to clean up the scanner beam unit (all mirrors and lens).

ahha.. no my printer is back on the job...

*** So I suggest you all to try cleaning up all mirrors and lens in the scanner beam unit ***


of course my resolution not exactly suitable for your own printer as it's depend on some condition.
Here I describe some thing as your references so you can decide whether you should clean the laser beam unit or no:


Dirty or dusty mirror and also lenses would decrease (even it can block) a laser beam intensity so the image that drawed on the drum is thiner/worst than the original pattern sent by printer's Formatter -as we know, this printer will do Image Stabilization Control every time it turned on or every Calibration command executed- during this process it will draw Reference Pattern on it's ITB to be checked by color misregistration sensor (PS12). If this reference pattern is worst than it should be, the sensor would return Density sensor out of range (54.11/12/13/14.00) and Halftone calibration error.

However this error could caused by defected sensor PS12, but if so event log will report a error on all cartridge (54.11, 54.12, 54.13 and 54.14, 54.30.05, 54.30.06, 54.30.07 and 54.30.08) not some of all.

other thing you should consider is the environment, amount of dust that could enter to the printer as this printer has no front lens cover. to make you sure I think not difficult enough to open the back cover, etc then take a look whether the lens in the scanner beam unit are dirty or not.

have a try and hopes this help you.

by unknown on Mar 4, 2007 at 11:13pm Add comment
Abu,

That's what DMZ said.

But since in the US HP will pay for a technician to repair the machine, and send the needed parts free, it's a bad idea for someone to disassemble and clean their own laser/scanners.

You may be in the US, I can't tell from your post where you are, but If I'd advise anyone with this problem to see if the repair is free in whichever country they are in before they risk causing damage that might cost money to fix.

You can use links in the following post to find an HP Authorised Service Provider in the US or Canada, and possibly other countries too.

http://www.fixyourownprinter.com/forums/printer/43254#1

If you are in the US, then Please tell there's one thing I really want to know. Why you did not take advantage of the free repairs? (The free repair would include a new Laser/Scanner.)
by Stephen on Mar 5, 2007 at 6:17am Add comment
Hi All, I know this is a very old thread but I have encountered this issue several times. HP does not provide free repair in all countries. In Europe, customers just have to pay the full fees to get this fixed.
As Abu describes above, the only solution to do this yourself is to take the printer apart and clean the mirrors and lens with a Q-tipp. Blow away dust before your close the printer and you might end up with near perfect print quality again. Don't start this job if you don't feel comfortable 'undressing' the whole printer and taking out the scanner beam unit.
Good luck, it worked for me.
by unknown on Apr 15, 2008 at 3:56am Add comment
Ha ! Yes this is a very old topic but thanks to you all ( especially Abu Solih ! ) I fixed the problem.
Took some time to dismantle the 3700N and find the mirror and lens but after that it was a piece of cake and it´s printing flawless !

Thanks again !

Danny
by unknown on Feb 9, 2012 at 3:23am Add comment