unknown

asked Feb 9, 2004 at 3:36pm
Hp HP OfficeJet G85

Hp officejet g85

i am looking for a repair manual. i want to fix the printer myself.

thanks

loplop69
10
I need to clean the underside of my scanner glass to my G85. I don't want to lug the thing in to a repair man just to do this. How do you get to this underside?

Rachel T.
by Rachel T on Mar 21, 2004 at 2:41am Add comment
Hi try this website page, http://h10025.www1.hp.com - Anonymous
I am also looking for a service manual for a OfficeJet G85. I am getting an error message saying to clear carriage jam. I cannot find anything that is jamming the carriage. Stephen can you give me any ideas what could be the problem?
by Ruth on Feb 12, 2004 at 4:14pm Add comment
Ruth,

My printer is ssaying "clear carriage jam" as yours previously did. Can you tell me did you get it resolved & if so how?

Thanks - Anonymous
I recently bought a new computer using XP and I then installed my hp g85, which had previously worked OK on my old computer using Windows 98. At first, it printed and faxed all right (a month or so), but when I tried using the scanner, things started to go wrong. I kept being told to switch off and on. Eventually, it seemed that I could only do one print job and then I'd have to close down and restart. Then, it refused to do anything at all.
After reading your advice on this site, I downloaded the driver from h10025.www1.hp.com and tried to install the new driver. Half-way through installation, I got the message "Install detected that the system has already successfully completed the installation of this software". The first time this happened, the installation closed down. After uninstalling the previous installation, I tried the above procedure again and this time, during uninstall, the message "Internal Error 2753 hpoavn07_exe_Bin_all_all_25" appeared, after a while followed by the message "Fatal error during installation" and the installation closed down. I tried this several times, every time with the same result. What can I do?

Veronica
by unknown on Sep 2, 2004 at 10:27am Add comment
Clean the cartridge and carriage electrical contacts with a cotton swab mositened with water.
by Bert on Mar 10, 2004 at 10:09am Add comment
I keep getting two messages on my printer telling me that "Error: Incorrect color cartrige installed" & "Please remove and check color ink cartrige". I have cleaned everything inside of my printer with cotton swabs and rubbing alcohol. My cartriges are fairly new and have plenty of ink. I have cleaned all contacts, the slider bar, the projection strip, and whatever else I could reach trying to solve this problem. I have also unplugged my printer for as much as 12-hours hoping it would re-set. After trying numerous times it (for one day only) started printing like nothing was wrong; then the same thing again.

I cannot afford to replace the cartridge and was hoping that you all may know of something simple for me to do. I am a newly single mother of three (my husband decided to go through mid-life or just have a JackAss syndrome) and a full time student.

Please help

Chevygirl - Anonymous
My printer says "press enter to align cartridges." I have tried this and it feeds a sheet of paper, checks that it is there and then ejects it. I have turned the printer on and off, hit cancel, reset by plugging in the power cord while holding down the 6 and # keys. Any suggestions?

Brad
by unknown on Apr 19, 2004 at 7:16pm Add comment
Press and hold the Enter button, and then press Menu to bypass the cartridge alignment. Then print a test page to verify that all of the colors are present.

If your cartridges are working properly, the root cause of your problem may be a missing paper sensor lens. If you are also seeing a 'Paper Mismatch Remove Transparency and Replace with Plain Paper' error when receiving a fax, this is another indication that the lens may be missing. To check, the cover on the right side of the carriage will have to be removed.

Open the printer as if you are going to remove the cartridges. Wait for the carriage to appear then unplug the power. Remove the two large springs and pry apart the large hinges. The scanner will now hinge upward about 90 degrees. Don't try to remove it or you will rip out the cables going to the electronics board. Remove sensor cover on the right side of the carriage. It is held in place by one T10 Torx screw. The small printed circuit board underneath should have a clear plastic piece facing toward where the paper feeds through. If it is missing order P/N C6426-60013.
by Bert on Apr 19, 2004 at 11:17pm Add comment
Thanks Bert! - Anonymous
Thanks Bert for the idea to strike both the Enter and Menu buttons at the same time. It got me past the Align Cartridge error. You're my wonder man!!! I don't think my xerox is working yet, but at least I can resume printing greeting cards.
From California, I thank you! - Anonymous
Bert, I found this page on the internet while trying to find out how to fix my printer. I noticed this posting had the same problem listed. My printer tells me the alignment failed. I did the Press and hold the Enter button, and then press Menu to bypass the cartridge alignment. But when I print a test page only pink and black show up. What can I do to fix this? I also put in new cartridges, so I know that is not the problem. HELP!!!!!!! - jpgroupee
Hmmmm...cartridge blew up? Never heard of such a thing. I do know that if your G85 has seen heavy usage that its possible that the service station sump ran over. The cartridges dicharge a small amount of ink every time you start a print job. If the ink spill seems to orginate from the right side, I suspect that is what happend. I've cleaned up several with a leaking sump (or in HP language, spittoon).
by Bert on Jun 17, 2004 at 3:53pm Add comment
Bert,

We have a puddle under our G85. Does it need to be fixed or can we continue to run it? Should we fix or replace?

Thanks. . . Ed - Anonymous
i went to scan something and i got a "scanning error. Cannot connect to PC". It worked before, don't know what changed. The Printer and copier still work. Any help is appreciated. thanks
by unknown on Aug 20, 2004 at 7:11pm Add comment


Hie people,
l've got 2510 photosmart which kind of just hungs at
intialisation and there is this grinding coz the scanner just won't stop till it reaches the far conner.any ideas people?
by hopeson on Oct 31, 2005 at 12:09am Add comment
I have an HP G85 that blew a power supply a year ago and now it no longer communicates via USB. HP charged me $30 to tell me I would have to bring it in to a service center. I'd rather just buy the part and replace it myself. Any suggestions as to what is wrong and where to buy replacement parts online?

I think I am through with HP - quality has really declined.
by Ken on Mar 4, 2004 at 8:19am Add comment
I'm trying to solve my paper mismatch error. I can't seem to find the sensor cover. I have opened the machine so the scanner is at 90 degrees. I've moved the print cartridges. Can you please give me some more detailed info on what I'm looking for, and where exactly it is located? Thanks
by unknown on Apr 27, 2004 at 8:28am Add comment
my G85 says " REMOVE AND CHECK COLOR CATRIDGE"
although cartrige is working fine the color is full & prints fine
PS: i am using refilled color cartridge

It was ok b4 only now it is giving this message but printing ok.
by unknown on May 3, 2004 at 7:46am Add comment
I have a three year old who managed to pull out the strip with the part number c4557-80001. The strip is intact but I don't know where to hook it up nor how to access these points.
by Bernie on May 3, 2004 at 8:29am Add comment
Print Mania
Clean the cartridge and carriage electrical contacts with cotton swab moistened with water. If that doesn't solve the problem, consider a new color cartridge. If you have access to a Deskjet 900 series, you can test the cartridge in it.

Bernie
It seems that kids like to remove encoder strips. You will have to remove the case to reinstall it. The encoder strip threads through a slot in the carriage and connects to spring hook on the left and a stationary hook on the right. Take note that the slot in each end of the strip is angled allowing it to be installed only one way.

Removing the rear cover.
Looking from the rear, remove the T20 Torx screw on the left. This will allow you to remove the LIU (Line Interface Unit) cover and unplug the LIU. There are two push latches underneath that release the rear panel. It will hinge upward.

Cables
Removing the rear panel will reveal some cables connected to the scanner. Disconnect them.

Removing the Scanner
Tilt the scanner upward as if you are going to access the cartridges. You will see two large springs. Remove them. The front of the scanner pivots on two large hinges. Pry them apart with a slot style screwdriver. They will resist but will release and allow the scanner to rotate upwards. Rotate the scanner approximately 90 degrees and it will lift off of it's rear hinges. Use caution as you remove it in case you do not have all of the cables previously mentioned disconnected.

Removing the rest of the case
There is a flat piece held on by four T10 Torx screws and two side covers that will hinge outward when two T10 Torx screws on each one are removed. When the side covers hinge outward they can be removed.

If the the carriage is captured in the service station, rotate the white gears to release it.
by Bert on May 3, 2004 at 11:41am Add comment
What does a "warming up" message indicate? After that my G85 usually goes into "scannner failure"--also my G85 doesn't seem to be communicating with the computer (HP pavilion with XP).

Any help would be much appreciated.
by Michael on May 12, 2004 at 8:30pm Add comment
thank you so much for the help!!

now you can say you have heard of someone successfully repairing one;

what i did;

turned on power, pulled plug, pushed printheads to left side.
used torx10 to take off cover (just was careful and went in through front), pulled electrical connector and off it came.
superglued it together; the little plastic tabs that allow it to snap together were broken off; gel type superglue worked fine.

reassembled/tested. saved myself the $22 for a new part, as well as the down time!!

thanks again for the guidance.

mark
by mark on May 12, 2004 at 9:00pm Add comment
Hi
Immediately after replacing the both cartridges in my G85, an error message saying "incorrect colour cartridge installed" has appeared.

Both Cartridges are genuine HP Products, and I have tried cleaning the electrical contacts on the carriage and the cartridge. I have tried 2 separate cartridges and have got the error message with both. Please help...
by Ali on Jun 8, 2004 at 4:54am Add comment
Santi Jayani
Part number c6734-60151 is the only version listed by HP and will work with the G85 or G95.

Geordie71
Most likely the main electronics board has failed.

Ali
The correct color cartidge is HP 78. If that is what you are using, there is a possibility that the new cartridges are defective. If you still have your old cartridge, reinstall if and see if you get the same error.
by Bert on Jun 8, 2004 at 9:59am Add comment
Servicing the G85 isn't that big a deal once you get it disassembled. Here is what I do.
1. Clean the service station. Wear latex gloves.
2. Replace the carriage rod cleaning/lubricating felts, P/N C6409-80003 (2 req'd).
3. Clean the carriage rod.
4. Clean all rubber rollers with rubber rejuvenator.
http://www.fixyourownprinter.com/kkx3.html
5. Replace the paper separator, P/N C4557-60011.
6. Clean the encoder strip with a mild diluted cleaner like 409.

Disassembly
Turn on the power. Open the printer as if you are going to change a cartridge and then unplug the power.

Removing the rear cover.
Looking from the rear, remove the T20 Torx screw on the left. This will allow you to remove the LIU (Line Interface Unit) cover and unplug the LIU. There are two push latches underneath that release the rear panel. It will hinge upward.

Cables
Removing the rear panel will reveal some cables connected to the scanner. Disconnect them.

Removing the Scanner
Tilt the scanner upward as if you are going to access the cartridges. You will see two large springs. Remove them. The front of the scanner pivots on two large hinges. Pry them apart with a slot style screwdriver. They will resist but will release and allow the scanner to rotate upwards. Rotate the scanner approximately 90 degrees and it will lift off of it's rear hinges. Use caution as you remove it in case you do not have all of the cables previously mentioned disconnected.

Removing the rest of the case
There is a flat piece held on by four T10 Torx screws and two side covers that will hinge outward when two T10 Torx screws on each one are removed. When the side covers hinge outward they can be removed.

Removing the Service Station
1. Unplug the connector from the carriage drive motor.
2. Unplug the connector from the main electronics board.
3. Viewed from the front, remove the red screw from right side of the service station.
4. Remove the screw in the vertical frame to the right of the carriage drive motor.
5. Remove the screw in the vertical frame to the left of the belt tensioner.
6. Looking from the top, remove the two screws going through the carriage rod.
7. The vertical frame will now hinge up and come free of mechanism.
8 Looking from the front, there is a large latch on the right side of the service station. The wiring obscures it. Using a slot style screwdriver, release the latch and the service station will rotate CCW and lift out. Unplug the motor connector to free the service station from the mechanism.

Cleaning the Service Station.
1. Remove the service station motor by removing one screw.
2. Scrap as much congealed ink as possible from the service station.
3. Immerse the service station in hot water to dissolve the remaining ink. This will take a while but after a few rinsings nearly all of the ink will be removed.
by Bert on Jun 17, 2004 at 1:08pm Add comment
I have reposted my query of 10/6

Any ideas please?????

Re: Hp officejet g85
I wish to set up this fax in an automatic mode, where any non fax calls are passed thro to the telephone and answer machine or where the answer mc answers all calls and if a fax tone is received the fax machine intercepts the call.

Is this possible? The manual software help gives no info other than either manual mode or auto fax answering.
by Anonymous on Jun 17, 2004 at 1:54pm Add comment
I gather that 90\% of the "Stuck in cartridge auto-alignment hell" cases are caused by one of the ink cartridges not printing at least one of the colors. For those of us who don't care (ie print in b&w most of the time) and don't want to rush out and buy a new cartridge, try this useful tip from the HP site: Steps 1 & 2 are optional but recommended.

1. Clean the cartridges (Menu - 7 -(pause)- Enter)
2. Print a new alignment page. If alignment fails proceed to step 3.
3. Bypass the auto-alignment (most recent settings will be used)
Hold down ENTER and press Menu.
4. You're back in business!!

by unknown on Jun 17, 2004 at 2:53pm Add comment
Hi Bert

A friend of mine has a G85 and it intermittently gave the “scanner failure please switch off”
After reading this site I decided to service it for him. The cleaning of the mirrors was spot on and with your help the service was very easy. I just delivered it to him it works fine.

You are a star; dedication like yours is very rare
Thanks Bert
by Rick on Jun 18, 2004 at 2:03am Add comment
Annette
I can't speculate about how much it would cost to do the repair since I don't know labor rates in your area, or for that matter if anyone is willing to take on the job. If you like to repair mechanical stuff, you can do it yourself. See my 6/17/2004 13:08:07 post in this thread for intructions on how to disassemble and clean it. Wear latex gloves. When I encounter an ink spill, I rinse the inky parts with a slow trickle form a garden hose. Avoid getting water on the carriage, electronics boards, and motors. Let the print mechanism dry in the sun.


Mary, Amy, Kent
I'm lumping together your questions in the strange problems catagory. All I can suggest is doing a reset. Unplug the power, press and hold the # and 6 buttons, and then plug in the power.
by Bert on Jun 19, 2004 at 10:39pm Add comment
My fax function on HP G85 has quit on me. It will not send nor receive. I tried the manual and it shows off hook. Phone line checks out and extension from G85 works. Any hints or help please.
by George on Jun 22, 2004 at 9:10pm Add comment
Pool of black ink on table under my printer. Have been given two suggestions re: the problem, either a service station or spittoon base. Have tried to get both parts (have HP part number) but no success. Any suggestions.
by unknown on Jun 24, 2004 at 7:27am Add comment
Problem: When a page is printed and ejected, the end of the page is stil resting on the front rollers. The sidetabs function, but do not cause the paper to fall completely in the tray. As a result, the next page gets jammed by the first, making printing more than one page quite annoying... (cleaning the rollers and sensor-strip does not help)

Any suggestions greatly appreciated.
by Frank on Jul 16, 2004 at 6:45am Add comment
Found something that worked for me (although i hope yours is fixed by now)

http://copyfaxprint.com/news_article.php?article=article00006.txt - unknown
My automatic feeder will feed the paper in, and it will be in the correct position, but then it will say original jam:Clear jam and then press Enter. No paper goes to the back feeder anymore, so I can't make multiple copies or fax multiple pages.
by unknown on Aug 24, 2004 at 8:58am Add comment
Hi all,

Sorry to post a PSC 750 question over here, but i saw some guys that probably could help.
Anyone knows if the C6463A duplxer works on a PSC 750 ??
the duplexer fits there perfectly, but the PSC 750 drivers dont mention the duplex printing option.
Can anyone help me with this one ???
by unknown on Jan 22, 2005 at 9:33pm Add comment
We have a G85 in our office. When we try to use the scanner feature, it gives us a busy message. The only scanning it will do is to do a screen shot. Help!
by librarymouse50 on Feb 14, 2005 at 6:39am Add comment
I am trying to get my Officejet g85 "scan to" settings to work. I have uninstalled the printer drivers/software and reinstalled the latest from the HP website. The scanner will work thru Photoshop and Word if i request it, but when i try to use the "scan to" settings, i get the message that the "options not set". I have tried to go thru the Director \\Settings \\ Scan To menu, but clicking on this only hangs the program. Any suggestions?

Ian
by unknown on Feb 21, 2005 at 1:23pm Add comment
See Paul's posts beginning on 3/12/05 8:15 AM on this thread and my replies.
by Bert on Mar 23, 2005 at 10:03pm Add comment
For a few years I have not been able to use fax and have not missed it - now I want to fax because I have vonage and it is free. I suspected lightning, but nothing else was hurt when I noticed it in 2001 or so.

When I hit "black fax" button I get:

Error 00893947
Turn Power On and Off

Any ideas?
by unknown on Apr 19, 2005 at 10:56pm Add comment
I'm trying to print on HP Glossy Brochure Paper or HP Premium Glossy Photo Paper with my OfficeJet G85 using Black ink only (for true black and white photography proofs). When I go into the printer settings, under advanced settings, and choose "Print in Grayscale" and then click on the radio button for "Black only" I get a warning box that says "This feature is disabled due to paper option currently selected on the Setup Tab." Otherwise the printer mixes C-Y-M to make gray and that throws off the tones of my proof. The only way I can get it to print with black ink, is to set the paper type to "plain paper"....but then the print quality and ink distribution is messed up for the photo papers. Does anyone know a work around for this??
by Cory on Apr 30, 2005 at 7:24pm Add comment
I have recently inherited a G85 with a "busy" problem. After a fax is sent a "busy" message appears. I have hit "cancel" - nothing happens; I have powered off/on the unit under # and 6 and the problem goes away until the next fax attempt; I have scanned through the User's Manual found on HPs website with no information on this problem. Nothing I have tried has cleared this problem. Any suggestions are greatly appreciated.
by Carol CPA on Jun 3, 2005 at 12:58pm Add comment
Carol CPA
The problem could be the fax module assembly. Looking from the rear, it is under the cover on the left held in place by one T20 Torx head screw. Go to this web page.
http://partsurfer.hp.com - Bert
Error message displayed "Servo Processor Revision 2.8"
by unknown on Aug 28, 2005 at 8:53am Add comment
I have the same issue on HP Desk Jet 330 and others have it on the 350....did anyone respond to your post?..nobody repsonded to mine. - jhartig001
I have a paper jam with HP Office Jet G85, the paper is under the paper tray. I can hear it when I push the papesr tray back, but I can't see it. is there a way to remove the tray, so I can pull it out?
by dimmers on Sep 16, 2005 at 3:14pm Add comment
That's normally a bad LIU, (Line Interface Unit), that's the module the phone plugs in to.
by Stephen on Sep 19, 2005 at 6:00pm Add comment
OK looks like it's time to chuck it away then as I can't see one getting a replacement for that!
Alfie
- unknown
The "scanner failure" or "warming up" for hours is quite common on HP flatbed all-in-one's. You need to clean the scanner mirrors & underneath the glass, especially the strip that the scanner uses to register its home position. They often become fogged due to the heat from the lamp.
Hope this helps!
Dazz UK
by hpwizard on Oct 25, 2005 at 7:13am Add comment
Hi latest Anonymous,

As a physician, I am trained (before the HIV era) in "Occam's Razor" or the law of parsimony. That is to try to find ths smallest number (preferably one) diagnosis to fit the entire problem. I fix G85s for family and friends as a hobby. Please give me some more specific "history of present illness." What exactly does "not scan anymore" mean? Does it give a "scanner failure" message? Does the light come on in the scanner head? Does the scanner make noise when you power up the Officejet and is it in its base position? What happens when the printer "fails to respond?" You said this is intermittant...is there a specific thing you can do that will predictably reproduce it? The fax issue alone could be software or the LIU (line interface unit, a separate kinda modem module), but the only place where ALL the problems you describe could be caused in one place is the main circuit board (I hope not, as it can't be fixed and its replacement cost is prohibitive). Is the G85 and the phone lines attached to it all on a surge protector?

Doctuh
by doctuh on Nov 6, 2005 at 6:21pm Add comment
I'm trying to install the downloaded driver for my g85 onto a Dell E510. I get almost all the way through the install when this message appers "Unable to start application- the Java Virtual macine cannot be loaded. Class not registered"
Help, any idea what this is?
by unknown on Dec 19, 2005 at 1:48pm Add comment
I too have some problems with the document feeder (rollers I assume) have had the machine about 5 years so I attribute it to heavy use. Do the rollers need to be replaced/cleaned? Haven't tried anything as I wouldn't want to damage my beloved machine - it's been good to me!
by Anonymous on Oct 12, 2006 at 11:47am Add comment
They are long since discontinued by HP, to encourage you to buy their new throw-away printer instead. To get a paper pusher bar now, you have two choices:

1. Cannibalize from one of the Deskjet printers, living or dead, that uses one. The Deskjet 3820 is the classic donor because it died for other reasons. Many, but not all, 900 series Deskjet printers use the same part.

2. Get one for $9.50 plus shipping from Printer Works here: http://www2.printerworks.com/cgi-win/tpwall.exe/find?c6429-40031
This guy was prescient about HP discontinuing them and had some made up for him. His website says has 1652 in stock!

I am totally out of paper pusher bars. I will have to kill a working Deskjet printer to save a G85 the next time one of my friends clears a paper jam from the front and breaks off more teeth.

Doctuh
by doctuh on Feb 2, 2010 at 2:15pm Add comment
loplop69: You can normally find most Service Manuals and or Service Adjustment Programs/Resets for most printers, at www.otd.com.ua. ...OR... http://www.2MANUALS.COM ...Denny Conway
by Denny Conway on Feb 9, 2004 at 3:42pm Add comment
I looked on 2manuals.com. I could not find any repair manuals for any officejet printers. Am I looking in the wrong place?
by unknown on Feb 9, 2004 at 7:15pm Add comment
loplop69: I do not really know, because I have never needed to look for a "G85" service manual. The Service Manual you need, may not actually be available from 2MANUALS.COM, but that particular source is one of the better ones for Service Manuals. Here are some other sources for service manuals, but I do not know if any of them have a manual available for your "G85", you will have to actually check for yourself: "NATIONAL PARTS DEPOT" @ 1-800-524-8338; "VANCE BALDWIN ELECTRONICS" @ 1-800-432-8542; "ATLANTIC EXCHANGE" @ 1-888-327-2822; "COMPASS MICRO, INC." @ 1-800-388-8595. You may find it easier to actually go on-line and check out each of these dealers, JUST TO BE SURE...Denny Conway
by Denny Conway on Feb 10, 2004 at 9:15am Add comment
I work for a HP authorized service provider, as far as I can determine there is no manual available for a G85.

I fix them without a manual.

What problem are you having.
by Stephen on Feb 10, 2004 at 9:55am Add comment
wandering if you can help me figure out why my g85 doesn't like to print more than one copy at a time when the command comes from the computer. e-mail me back with a suggestion [email protected] - Anonymous
HP OFFICEJET G85 does not print cleary in colour when i scan pictures. All is an image in green light green even if i scan a plain text document.

Please help as I do no know what to do. - Anonymous
I am getting a "paper mismatch" error when I receive a fax. It tells me to replace the film material with paper and I'm not using film material. I also get this message when I'm trying to align the cartridges. I have shut everything down and unplugged it. Then rebooted. I've also changed the paper. I think it is the paper sensor. Any thoughts?

Thanks.

mac - Anonymous
Hi,

I have an error with my HP G85, it tells me I have a paper mismatch replace transperency with plain paper and continue. It only has plain paper in it, I have tried various papers to see if this would do it, but no deal.

I have gone to the HP site and did what they said, but with no relief.

I can get it to scan but it will not receive a fax and print, I am pretty handy and can do what you tell me to do [no jokes please] to repair it. Nice machine but I need the faxing ability.

TIA - unknown
Hi Stephen,

I hope you can figure out my problem with my fax. I can send faxes without any problems. However, since we moved, we cannot seem to receive faxes without having to physically be watching over the fax machine as a fax is coming over. The fax machine does not connect with the phone. We have to push the auto answer button and then the black fax button to connect the phone call to the fax machine. The fax is not hooked up to a pc, only to just the phone. My husband said that he can get the fax working if he shuts it down but after the first fax, we have to manually do it. We never had this problem before. I called the phone company just in case we had some kind of block on our phone but it's not the phone company. We lost the manual when we moved. I checked on line for a manual but no luck.
Thanks in advance for any help! Anna - ANNA
How can i clear a paper jam in my printer- G 85? I've tried but failed, should i be sending in for someone? Any help would be appreciated. - Anonymous
i bought the machine from a friend, so no manual. how the heck do you load it for fax purposes we can't get it to fax any other way except by scan. that doesn't work for multi pages. any help would be greatly appreciated. - Anonymous
Stephen,
How do I change a broken slider for the carriage assembly on my g85? The part number is C6426-40001.
Any direction would be appreciated.
Thanks,

Al - biguyal
The printer will not feed the printed sheet all the way out, hangs up on the left side.

Also, the black ink cartridge is leaking, we see ink on the desktop next to the right side (facing the printer) of the printer. - Anonymous
My HP officejet G35xi sends faxes, but has stopped receiving them. Also it does not scan anymore, and sometimes the printer fails to respond. Do I need to take it in to someone or is ther something I can do myself? I have tried removing it and downloading it again, from the original disk. That didn't help. - Anonymous
Dear Stephen,

I have Windows XP installed on my computer. For over a year I have used OfficeJet G85 with the same computer but due to some problem I have had to reinstall it. I received a notice saying that my computer does not have the requirements to download the HP G85 AIO. What should I do? Appreciate your advice and assistance.

Thank you.

Best regards,

Customer Service
Mount Secure, Inc. - Anonymous
I can not get the fax to work at all I get error message 00893947, turn macine off then on,, then receive same nmessage...

How can I fix this?

Thanks,, - Anonymous
When I try to fax I get an error message 00893947, and tell me to turn power off then on.... when I do this the problem recurs, will not fax..

Help please - Anonymous

Hi Stephen

I found your post of fixyourownprinter.com regarding the G85 printers which you do not think there are service manuals for.

I'm having a problem with a loud grinding type noise that occurs sometimes after pages print and then an error message stating either "fix carriage jam" or "printer door open" which I beleive occurs because of the jamming/grinding noise. The problem doesn't happen all the time but its loud and scary when it does.

Is there a carriage adjustment or something that I can do or anything else which may resolve the problem?

Thanks,

Dan Hunt/LightShifter/[email protected] - Anonymous
Dear Stephen

As an expert engineer for this printer and one used to servicing it, I am confident you could solve my problem with the printer.

On power on the printer initialises but does not beep to signal any errors or problems, it simply defaults to "Paper Jam" display mode on the strip screen. It then advises that the paper jam should be cleared before operating the printer. It instructs the user to press "End" and power off and on again. This process does nothing to the printer state that defaults to the previous message. This paper jam state locks up the printer capability to function - which normally is the same with even photocopiers which I can sometimes service. However, I had checked the printer inside and out and could not find any evidence of papers that had gone astray to cause the jam/fault. I also checked the printer, blindly of course, to see if there was a way to clear false information on "paper jam" state but failed to trace the source.

Do you have any idea why the printer should declare a false state of "paper jam error" and if at all legitimate, how does one go about clearing it? Note that this problem started only when the printer attempted to perform a Test Printer and found the paper tray was empty. I did not realise the tray was empty. On my next attempt to re-start the printer after feeding the paper the paper jam report manifested and remained so right now. This led me to believe there was no 'physical' paper jam other than a logical one.

I wait with enthusiasm you response to this problem.

Best Wishes and God Bless.

Dr. King - Anonymous
The message "press enter to align cartridges" continues to appear and the colour print is not working properly. This happened after installing a new cartridge. Have tried cleaning the cartridges; new cartridges; power off; reset to factory defauls etc.
Any ideas gratefully received. - Anonymous
Do you still know information on the officejet g85. My fax keeps sending out the message 'invalid fax record requested' when I try to fax. Do you know what that means? Thanks, Farrah - pooks130
Sir,
My HP OfficeJet g85 was working well in all of its phases (copy,
fax, scan, print) --until I began to hear a grinding sound within. It sounded like a gear slipping. Then it would stop and
the printer would continue to work. In fact, it never stopped working even when the grinding was taking place.

Then, I began getting the "Remove the black cartridge" sign, although it was not deficient of ink. Replacing it made no difference. It continued to give the same warning.

As an experienced repairer of these machines, what do you make of this? And is it repairable?

I have been told that HP no longer has parts for the OfficeJet g85; do you know if that is true? Their website still provides
drivers for this model.

Thanks for you reply.
Gene - Anonymous
I have a used OfficeJet G85 that is missing the power cord. I have one that fits having 120 volts and output 30V. When I plug it in, screen shows. Initializing and never goes out of that mode. Should I buy the correct cord or is that the problem?
thank you
AMH - Anonymous
I am having a problem with copying. Is there a way I could fix this myself? I would appreciate any guidance anyone can give me. - Anonymous
Steve,

My paper feeder in back does not feed automatically on my G85. Any thoughts on how to go about fixing this?

Alan - Anonymous
I have a HP G85 that keeps presenting the error code c00f0401. Can't seem to clear it no matter what I do. It says "turn off the power then back on" and when I do just that it makes no difference. Any suggestions would be welcome.

Thanks!

Jason - Anonymous
I have an HP OfficeJet g85 and just suddenly my faxes are not going through. Could you please try to help. I get the report page but there is nothing printed under "Duration, Pages and Result" and I am told by the recipient that my fax was not received.
I really would appreciate your help.
Thank you! - Anonymous
Well, I have not yet tried to fix my printer. Kids to take care of. May try to get to it this weekend in between beers and with the Daytona Nextel Cup on Sunday, not much time for the g85 but will see. Thanks for all the help everyone has been giving.
by Mike on Feb 13, 2004 at 11:53am Add comment
Ken: The G85 uses a Power Module Assembly [part # 0950-2880] with a separate Power cord, to transform AC Voltage To DC. The part number for the Power Module is #0950-2880 and lists thru HP at $55.00, Plus HP's Shipping and Handling charge [usually around $13-$15 for 4-7 days UPS & $25-$30 for 1-2 days UPS]. You can call HP Company to find out the nearest Authorized Service Provider to where you live, but they will charge you for the help [1-800-474-6836]. [OR] You can go on-line to the HP web-site at " http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV " and enter the information to try and locate that info yourself. [OR] You might want to go ON-LINE and check out these part supply sites: DEPOT AMERICA, NATIONAL PARTS DEPOT, PARTS NOW, ATLANTIC EXCHANGE, COMPASS MICRO and VANCE BALDWIN. All of these sources might not have want you want, but I've used them in the past sucessfully. Even try a search for "HP Officejet Printer parts", you might come up with a cheeper source yourself...Good Luck! Denny Conway...P.S. You normally can use your old Power Cord, or its usually available from most Computer Repair Stores, because its a common cord.
by Denny Conway on Mar 4, 2004 at 9:22am Add comment
I just thought I would update this regarding the power supply. Mine just went out and I bought one on Ebay. It works, but I could not verify that the part number was correct. I then went to HP Parts, and found that HP has a revised power supply for the G85. It is HP # 0950-3807.
http://h20141.www2.hp.com/hpparts
It lists for $21.85 + $8.90 shipping. I paid $25 for mine on ebay including shipping. But if I had known this I would have bought the new one from HP. - maxgle
My machine occasionally says "Remove colour cartridge" (or similar!) I can find no reference to this meassage in the manual.

Any ideas anyone?

When I take out and reinsert the cartridge (which is full anyway) the machine carries on.
by unknown on Mar 10, 2004 at 8:52am Add comment
I keep receiving this error message when i plug in g85 >>> error f01304a0...What should I do to correct this problem...
by Sam on Mar 10, 2004 at 1:01pm Add comment
Can you tell me how to solve my problem PLEASE?! - Anonymous
Have this error message c00f0401 blinking lights and it will not correct itself when I disconnect the power supply?

Any help would be appreciated.

Thanks

Phil from Australia - Anonymous
Press and hold buttons 6 and # while plugging in the power to do a system reset.
by Bert on Mar 10, 2004 at 1:14pm Add comment
I have a HP G85 OfficeJet all-in-one printer. The computer is a HP Pavilion 6740C. The problem is that the computer "loses communication with the printer" while printing. It doesn't happen all the time and and sometimes not until after the print job has started. If I restart it re-establishes communication. Also this happens whether attached via USB or Parrallel cable. I am using the latest driver from the HP site. Is there something else?
by unknown on Mar 20, 2004 at 11:34am Add comment
Did you ever get a response or resolution to your problem? I think I am having the same problem, but it seems to be occurring more permanently. Don't know if it's a cable issue or something else....let me know... - quynht1
Do you have antivirus software with up to date virus definitions?
by Bert on Mar 20, 2004 at 8:53pm Add comment
Yes, antivirus software. I don't think the definitions are up to date. The computer belongs to a family member, so I'll check asap.
by unknown on Mar 21, 2004 at 6:23am Add comment
I have a question. My wife yanked a sheet of paper out of the hopper as it was feeding. The result was that the printer gave an "Out of Paper" error. We also found a piece of metal about two inches long by one inch wide,this seems to be a spring which pushes up on the end pf the paper tray, thus providing a sheet of paper to the printer. Question: Do I have to disassemble the whole printer to reinstall this part,is there a quick fix, or should I take it to a repair shop.
Thanks,
Dave
by unknown on Mar 25, 2004 at 5:09pm Add comment
I have this exact problem. Did you ever get an answer? It looks like the piece of metal should slip back in somewhere. but where? - Anonymous
Dave
The metal piece (paper lifter) lifts the paper so it can engage the feed rollers.

1. Looking from the rear, remove the T20 Torx screw on the left side. This will allow you to remove the LIU (Line Interface Unit).
2. Remove the rear access door.
3. Remove the rear panel by pressing two latches underneath. It will hinge upward.
4. Release and remove the feed rollers by rotating the lever toward you that is integrated into both black feed roller shaft bearings. The levers rest in detents and must be pried outward slightly with a small slot style screwdriver before they can be rotated (Note: There may be a protective cover on the right that must be removed before the rollers are removed. Two clips hold it in).
5. Pull the sliding paper tray forward.
6. The dislodged paper lifter can now have it’s tabs reinserted into the slots in the bottom of the printer. The slots are between the left two feed rollers.

Tip: Always remove paper jams through the rear access opening.
by Bert on Mar 25, 2004 at 10:43pm Add comment
Bert,

A friend much geekier than I wish I were gave me the head's-up on this website, and esp. your post of re-inserting the metal paper-lifter strip in the HP G-85. I read your list of instructions, and I will give it a try, though it sounds a bit complicated. Perhaps it's not as bad as it sounds.

I know the G-85 is a dinosaur, but I want to keep this particular specimen from becoming extinct for three reasons:

1. It does an adequate job.

2. It combines the three functions I need: flat bed scanner, fax, and color printer.

3. I can't afford to keep replacing dinosaurs.

You seem to be the living Bible on the G-85, in that I see multiple postings about the old thing. I'm going to take a guess that you also resent the current trend of thought that, since printers and other auxiliary devices have come down in price, one must never stoop to repair them. Simply keep throwing away downed equipment, even when simple repairs are a reasonable pursuit.

I talked to several PC-repair businesses about this G-85 and its metal strip that plopped out on me. They all said: throw it away and buy a new printer. That cavalier (and wasteful, I might add) attitude assumes I can afford to keep replacing devices when the merest of repairs are needed. That kind of everything-is-disposable philosophy goes against my grain of trying to get my proper worth from a device that, in its heyday five years ago, cost $600. That's too much money to throw away if I can get another good year from the relic.

Anyway, not to chew your ear off, but thanks for the posting. If I have some trouble getting that metal doodad back in there, you may hear from me again. I like the idea of discovering some of the inner secrets inside the belly of the beast. It will be a victory over the prevailing disposable mindset, that I'm sure the manufacturers like, if I succeed.


Michael Roy
Miami, FL

- Anonymous
Bert,

I have a G85xi The metal peice for the paper lifter is fine and in it's place. The mechanism that lifts it won't engage to lift it up when you go to print, copy, scan, etc.

It'll try a few times, and then give the out of paper problem.

This thing was working fine. I went ahead and did the # 6 power reset trick to bypass the print align for awhile.

Since then I can't print anything because of this paper lifter problem.

Any suggestions to fix it?

Thanks for your time. - Anonymous
On step 6 I am having trouble finding the inserts to the slots on the bottom of the printer Having trouble - Anonymous
Bert,

You are a lifesaver, thanks!

Dave
by unknown on Mar 26, 2004 at 4:47am Add comment
Clear carriage jam. Is there a user fix for this, or do I have to take it in for service? I seem to be getting these sparatically and they don't go away easily.
by Brian on Apr 1, 2004 at 8:34pm Add comment
When you get a carriage jam error open the printer and see where the carriage has stalled. If it is in the service station (to the far right), the service station many be malfunctioning, meaning that it needs to be cleaned or something mechanical is broken. Unplug the power and try moving the carriage by hand in order to see if it is actually stuck in the service station.

If the carriage it not in the service station when the error occurs, lubricate the carriage rod with a few drops of Tri-Flow, available at cycle shops in 2 oz. squeeze bottles.
by Bert on Apr 1, 2004 at 10:03pm Add comment
JG
by Anonymous on Apr 7, 2004 at 5:48am Add comment
Keep getting error message 80090405 during failed attempt to align printer cartridges. Any suggestions? Help?
by unknown on Apr 13, 2004 at 5:24pm Add comment
Is there anywhere where you can buy replacement scanner glass?
by Anonymous on Apr 25, 2004 at 7:12am Add comment
did u ever get your glass?
i am about to scrap an old machine.. i could work something out if u like!
brian - unknown
The sensor cover is the 'bulge' on the right side of the carriage. It is held in place by one T10 Torx screw. You can get a T10 Torx driver at a hardware store or a tool specialty store.
by Bert on Apr 27, 2004 at 9:05am Add comment
Got it. Thanks!
by unknown on Apr 27, 2004 at 10:25am Add comment
I keep getting a scanner failure error. It says 'scanner failure, turn off power and turn power back on', or something to that effect. Is there a fix for that?
by Mike on Apr 30, 2004 at 2:26pm Add comment
Mike did you ever get a fix for the error scanner failure
I have the same problem. Please help if you can


thanks harold - Anonymous
Before doing anything esle, I suggest doing a reset by pressing # and 6 while plugging in the power.

A recent post claimed that cleaning the mirrors and lenses in the scanner would cure the problem. I can't verify this since I have not repaired a G85 with a scanner error. If you do the cleaning, mark all optical parts that you remove so they can be reinstalled in the same alignment.

If cleaning does not cure the problem, then a new scanner module is the only recourse.
by Bert on Apr 30, 2004 at 4:41pm Add comment
Dear Bert:

I just found this site and I'm hopeful that you can offer me some hints. I'm trying to troubleshoot a G85, and it seems that you have helped others with "grinding gear" problems.

The symptoms are that if you try to print an alinment sheet (actually any kind of printing task) or make a copy, the printer starts to feed and print, but then there is a loud gear noise (not really grinding, but more like skipping), and the printer displays a paper jam message. Sometimes the paper has started to feed over the rollers in the back, and sometimes the paper has not been picked up yet. I have just started to look at this unit and have cleared the paper from the back. However, It wouldn't surprise me to find out that someone cleared the paper from the front.

Sometimes after getting the paper jam message, the cartridge holder does not return to center when the cover is raised. My thinking is that the print head is not synchronized with the feed. I did try your reset technique. Does it make a difference if you press *6 and push the on switch or actually plug in the power cord? I ask this because I was hoping resetting would solve my problem, but holding *6 and pushing the on button did not help. I did get this message: "Orion Rev=AX6.0 Passed MEM Test"

Any thoughts?
- HRandall
Bert thanks for the detailed and fast response. I have the strip back in place and everything back together not quite as well fitting but it's back up and running. Many thanks again.
by Bernie on May 4, 2004 at 7:59am Add comment
Bert,
do you happen to have or have a link to a diagram of the assymbly around the part P/N C6426-60013 so i can make sure I'm looking at what you're talking about before I order.
RE: The Alignment Failed error
by Brian on May 4, 2004 at 11:50am Add comment
Go to this web page and a red arrow will be pointing at the spot sensor.
partsurfer.hp.com
by Bert on May 4, 2004 at 1:51pm Add comment
Bert, Help. The right finger of the paper pusher bar ( I think that is what the part is referenced as ) broke during a paper jam. I am ordering a new part, but after following your instructions posted in previous messages. I still have not been able to disassemble to get to this roller assembly. I also am concerned because with only the two levers in place, the paper feeds and the two levers come up and stop the paper and carriage, I am concerned this may be indicating other problems with the assembly. thanks
by unknown on May 6, 2004 at 5:48am Add comment
Help! The yellow color appears to have suddenly stopped printing on my HP G85. This happened in the middle of a document I was printing. The top half had the yellow tones in it and the bottom half did not.

Now, the alignment test always fails and when I printed a test page, yellow does not show up on the page. Likewise, green and red both appear more as deep light blue and pinkish-red, respectively.

Any ideas that may save me taking this to the shop?
by Michael on May 10, 2004 at 6:54pm Add comment
Clean the cartridge and carriage electrical contacts with a cotton swab moistened with water. If this fails to restore the yellow, replace the color cartridge. If you believe the cartridge is good test it in any Deskjet 900 series printer.

The reason the alignment fails is because yellow does not print.
by Bert on May 10, 2004 at 10:37pm Add comment
after a horific paper jam (looked like a ball the size of a grapefruit), my printer works, BUT it wont clean or align the printheads. everything else works fine (feeds paper etc).
the error message says "paper mismatch; replace transparency with plain paper".

coincident with this problem, i find a little clear plastic piece which has two lenses on it; it is not broken, but i suspect this is what is looking for the paper.

upon closer examination, it appears that it may fit on the right side of the ink cartridge carriage. but i am not sure, and dont know the orientation (but it appears to perhaps fit with the small clear dot outboard and the striped lens part inboard)

is this correct? if not where does it go? how do i put it back?
what do i do?????

thanks for any help.

mark

by unknown on May 12, 2004 at 11:05am Add comment
A broken spot sensor is the cause of your problem. You have found one of the parts to it. There is also a very small square piece of glass that falls out. I don't know if anyone has sucessfully repaired one of them. The spot sensor is a small circuit board under the cover on the right side of the carriage. The replacement part is P/N C6426-60013. You will need to do the diassembly below to get at it.

There is a chance that the paper pusher is also broken. See the posts on 5/06/2004 05:48:53 and 5/06/2004 14:51:27 on this thread. Replacing it is another level of disassembly not dicussed below.

Preliminary
Turn on the power. Open the printer as if you are going to change a cartridge and then unplug the power.

Removing the rear cover.
Looking from the rear, remove the T20 Torx screw on the left. This will allow you to remove the LIU (Line Interface Unit) cover and unplug the LIU. There are two push latches underneath that release the rear panel. It will hinge upward.

Cables
Removing the rear panel will reveal some cables connected to the scanner. Disconnect them.

Removing the Scanner
Tilt the scanner upward as if you are going to access the cartridges. You will see two large springs. Remove them. The front of the scanner pivots on two large hinges. Pry them apart with a slot style screwdriver. They will resist but will release and allow the scanner to rotate upwards. Rotate the scanner approximately 90 degrees and it will lift off of it's rear hinges. Use caution as you remove it in case you do not have all of the cables previously mentioned disconnected.

Removing the rest of the case
There is a flat piece held on by four T10 Torx screws and two side covers that will hinge outward when two T10 Torx screws on each one are removed. When the side covers hinge outward they can be removed.
by Bert on May 12, 2004 at 12:38pm Add comment
Mark
A scanner failure means that the lighted assembly that moves during scanning has failed.

A recent post claimed that cleaning the mirrors and lenses could resuscitate them. I cannot vouch for this because I have never tried it. Mark the positions of the optical parts so they can be reassembled in the same positions.

The other option is to replace the scanner assembly, P/N C6734-60073.

Concerning the communications problems. Go to this web page for help.
h10025.www1.hp.com
Ignore the link on the previous web page for downloading the drivers. HP has been messing with their web site and managed to break things. Use this link to download the driver.
h10025.www1.hp.com
by Bert on May 12, 2004 at 11:26pm Add comment
Great site. Where can I order that plastic strip that is behind the printer cartridge inside the printer. It has got ink drops on it and the printer uses it to align the cartridge?.

Also how to open the panels of the printer to clear the blob of ink where the cartridges rest after printing.

Look forword to your reply and many thanks.
by unknown on May 15, 2004 at 11:58pm Add comment
An inky encoder strip can be cleaned using a mild water based cleaner. No need to replace it.

To clean the service station the case will have to be removed and the print mechanism partially disassembled.

See the 5/12/2004 12:38:34 post in this thread to remove the case.

To remove the service station for cleaning do the following. I recommend latex gloves if you want to avoid getting ink on your hands once the case has been removed.

1. Unplug the connector from the carriage drive motor.
2. Unplug the connector from the main electronics board.
3. Viewed from the front, remove the red screw from right side of the service station.
4. Remove the screw in the vertical frame to the right of the carriage drive motor.
5. Remove the screw in the vertical frame to the left of the belt tensioner.
6. Looking from the top, remove the two screws going through the carriage rod.
7. The vertical frame will now hinge up and come free of mechanism.
8 Looking from the front, there is a large latch on the right side of the service station. The wiring obscures it. Using a slot style screwdriver, release the latch and the service station will rotate CCW and lift out. Unplug the motor connector to free the service station from the mechanism.

Cleaning the Service Station.
1. Remove the service station motor by removing one screw.
2. Scrap as much congealed ink as possible from the service station.
3. Immerse the service station in hot water to dissolve the remaining ink. This will take a while but after a few rinsings nearly all of the ink will be removed.
by Bert on May 16, 2004 at 12:45am Add comment
I purchased a duplexer (part C6463A) for my OfficeJet G85xi some time ago. It has never worked but I didn't have time to followup on the problem until today. My computer uses Windows XP. I saw something on the web today indicating that there was no driver for this combination. Is this correct? Is there anyway to fix the problem?
by unknown on May 17, 2004 at 4:45pm Add comment
Hi Legalbeagle!

Did you ever resolve your problem with the C6463A. I hav the same problem now. Thanks - Anonymous
Drivers included with XP typically are missing features. You can download the driver from HP or purchase it on a CD. The download is a huge time investment (60 MB) if you don't have DSL.
h10025.www1.hp.com
by Bert on May 17, 2004 at 9:51pm Add comment
According to HP's scan of my system, I DO have the most current driver. I notice that there's now a different part number assigned to the duplexer. Is it possible that that, as indicated by one writer, the 6463A just won't work with the G85 and XP together? (Notwithstanding that there was no such indication when it was sold.)
by unknown on May 18, 2004 at 3:17am Add comment
Duplexer C6463A is listed as compatible with The G85. See the web page below. If you go to the current parts list, P/N C6487-60050 is shown. The double-sided printing option must be enabled in the printer properties. It doesn't seem reasonable that XP would require a different duplexer since duplexing is an electromechanical operation, at least thats what reason seems to demand.
partsurfer.hp.com
by Bert on May 18, 2004 at 11:57am Add comment
Hi,

We have the Hp officejet g85 with duplexer C6463A. Icannot make the duplexer work. I already enabled the double sided option in the printer properties, but it does not work. In my old computer, it worker. Now that I have a brand new IBM Laptop with Windows XP, it does not.

Can someone help me?

Thanks - Anonymous
My ethernet cable going between two buildings, got struck by lightning and blew out the motherboards on both computers and also the Officejet G85 printer on the one will not power up at all. Any chance that this is a simple fix?
by unknown on May 19, 2004 at 4:55am Add comment
Don't know if you knew this, but running an ethernet cable between two buildings is a SERIOUS NO NO.

That's not just dangerous, but stupid. Separate buildings have separate grounds...that's why only - AND I MEAN ONLY - Fiber Optic cables are to be run for networking between separate buildings - and sometimes between floors of a building if it is a high-rise.

Other cabling must have separate grounding straps (which I won't go into here)

Not my 2cents worth, this info comes directly from Cisco Systems.


Sorry if someone already said this......

CW - Anonymous
Check the external power module for 18 VDC output. There is a green light on the connector that plugs into the printer. If it is on steady (not flashing), the power supply is working. If the power module is dead there is a chance that the lightning also zapped the internal electronics. If anything inside is dead, the unit is scrap.
by Bert on May 19, 2004 at 9:29am Add comment
Dear sir,
Your site is very helpful. I opened the G85 and managed to clear out the paper. How do I remove the black plastic box that sits under the print cartridges whent eh printer shuts down. I opened the three screws on the side but the box refuses to move. Look forward to your reply.

Thank you
by unknown on May 22, 2004 at 12:52am Add comment
See my 5/16/2004 00:45:58 post in this thread to remove the service station.
by Bert on May 22, 2004 at 11:49am Add comment
I have got a HP OfficeJet G85.I have installed Windows XP recently. I have already installed the printer (throught windows Xp, the HP CD was not valid for XP).
The question is how can I get the scan and fax to work again? (without purchasing the HP cd for XP)
by unknown on May 24, 2004 at 8:35am Add comment
Download it here.
h10025.www1.hp.com
by Bert on May 24, 2004 at 9:15am Add comment
months ago i had a problem with my color on the g85, i purchased a new color cartridge and the problem remained. Since then i cleaned the contacts for the cartridge, still no red or yellow appear when i do the head alignment and all printing that is not black come out in a light blue. what do you suggest??? also do you know of a service center in the Orange, Texas area???
by Bob on May 25, 2004 at 6:31am Add comment
Also clean the electrical contacts on the carriage. Test the cartridge in another printer. Any Deskjet 900 series will accept it. Can't help with the service. CA is a long way from TX.
by Bert on May 25, 2004 at 9:15am Add comment
Hi Bert,

I came across this website and I'm hoping you can provide me with some assistance. I have the same problem with my printer that tw1279 had back in March, 2004 - Printer loses connection. Here was his post "I have a HP G85 OfficeJet all-in-one printer. The computer is a HP Pavilion 6740C. The problem is that the computer "loses communication with the printer" while printing. It doesn't happen all the time and and sometimes not until after the print job has started. If I restart it re-establishes communication. Also this happens whether attached via USB or Parrallel cable. I am using the latest driver from the HP site. Is there something else?".

While I have both an HP printer and PC and this very SAME problem, I've just seen this very same error recently with a friend/co-workers HP Photosmart 7760 -- printing to two different laptops. I'm wondering if it's really a hardware issue or perhaps a driver issue? Please see if you can give me some insight on this. Thanks,

by Tina on May 26, 2004 at 5:05pm Add comment
Its possible that there is a driver issue but since you have the latest there is little you can do except report the problem to HP.

Make sure your computer meets the minimum system requirements for the printer.

Check for a secure connection on both ends of your printer cable.

Check for viruses. Update to date virus definition are a must

You may be running low on system resources.

You may be running low on hard disk space.

To isolate the problem, load the same driver on another system with the same operating system and see if the problem persists.
by Bert on May 26, 2004 at 8:45pm Add comment
My hp g85 stopped scanning and copying. The repair shop, to which I've already committed to paying $100 for diagnosing the problem, says I need a new scanner assembly and scanner motor which will cost a total of about $280 (including $180 in parts) to fix. Do you think I should (1) have the work done, (2) buy the parts and do the work myself (I have no experience with repairing such units but am fairly mechanical) or (3) dump it and upgrade to one of the new 7100 series units that cost $400 new? If I go with option 3, is there any market for my unrepaired unit?
Thanks.
by Ward on May 31, 2004 at 7:19pm Add comment
I've never had the scanner apart on a G85, but if you can fix mechanical stuff you should be able to get it apart. I don't see any big challenge once you get access to the scanner head. It seems odd that both the scanner and scanner motor would fail together. You can get exploded views and parts info you here.
http://partsurfer.hp.com

If you are basically satisfied with the G85 I would keep it. The G85 black ink cartridge has more ink in it than the one for the 7110. The cost is 0.71/ml vs. 0.85/ml. Also, you will eventually have to disassemble it and clean the service station. It’s the mother of all messes when they run over, better to clean it before this happens. I have instructions.

People sell parts machines on eBay.
by Bert on May 31, 2004 at 9:21pm Add comment
After reading the posts above I now know that I have a broken spot sensor. I have the plastic piece with the lenses and the small glass square. I fixed this some problem over a year ago. However, it seems that a piece is missing that would hold the plastic piece with the lenses in place. I keep putting it in and it falls right back out. Any suggestions?
by unknown on Jun 4, 2004 at 7:49pm Add comment
I haved a HP Officejet G-85. It always worked perfect until one day I tried to turn it off and when I pressed the power button nothing happened. Then I unplugged the printer and plugged it back in. This time I tried to turn the computer on but nothing happened. I don't get it? Everything worked so well and it's as if the on/off switch isn't connecting??? I had a repair man come out and he couldn't figure it out. I called HP but it sounds like a big hassle to send it in for a diagnosis that may not be fixible. I have only had this a little over 2 years. Shouldn't it last longer???!!!!

Please respond ASAP

Thank you!

Jill - Anonymous
Other than attempting to glue the lens in place, the only option is to replace the spot sensor.
by Bert on Jun 4, 2004 at 9:23pm Add comment
Thanks for the quick response.
by unknown on Jun 5, 2004 at 5:21am Add comment
Bert,
Bert, You seem to be a real hero. My G85 slips when printing leaving blank white lines across the page. Worst on photo paper. I see your recommendations not to remove jams from the front (oops, I should have read this some time ago). I can get inside and remove the back rollers based on instructions from you to earlier posts, but it is not obvious exactly where this slipping is occurring. Any suggestions?
by unknown on Jun 6, 2004 at 12:56pm Add comment
Paper slippage is generally caused by dirty feed rollers which can be accessed through the rear door. Clean them with a damp cloth. If this helps use rubber rejuvenator as a long term fix.
http://www.fixyourownprinter.com/kkx3.html

When you mention blank white lines, I assume they are running horizontal. It sounds like a cartridge problem, not a paper feed problem. If the rollers are slipping, then the printing would be overlaped. Perhaps your cartidge(s) are not working properly. Clean the carriage and cartridge electrical contacts with a cotton swab and alcohol. They could also be getting clogged by a gunked up service station. Has the printer seen heavy use? Test the cartidges in another printer. Many of the Deskjet 900 series use the same cartridge set.
by Bert on Jun 6, 2004 at 8:59pm Add comment
Hi, we need information on where to buy a used/new main pca officejet g85 with part no. c6734-60151.
I found the same part number in some websites but it is for european version and officejet g95. Can we also use it for officejet g85? Thanks.
Santi

by unknown on Jun 7, 2004 at 11:13pm Add comment
Bert,
Checkig and can't see my post of yesterdayso apologies if this is duplicate.
I will be cleaning everything today, however you are correct that the symptoms are really the opposite of slipping. The paper actually jumps forward, creating white bands horizontally. As far as I can tell it (inevitably) then runs out of paperlength before completing the page and so it tries to print everything its got left at the last line of the page. I cannot see what mechanism does this.
Thanks and regards
by unknown on Jun 8, 2004 at 1:36am Add comment
I have a paper jam in our HP G85... it says to clear it but I'm unsure how to 'open the door'...
when I remove the back, I still don't have access to the jammed paper (or what's left of it... the rest of the sheet was ejected) which lies under the ink cartridges.

Is there another 'door" I'm missing?
by unknown on Jun 8, 2004 at 9:53am Add comment
Bert
Three additional machines are networked into the HP Officejet G85. Everything was fine until they upgraded our machines and moved us to Windows 2000. Now the three additional machines will only print in black and white (but the original machine which is Windows 98 still prints in colour). What can we do?
Sue
by unknown on Jun 9, 2004 at 4:06am Add comment
Make sure each of the three machines has the correct driver installed and selected. You can download drivers here.
h10025.www1.hp.com
by Bert on Jun 9, 2004 at 12:45pm Add comment
I wish to set up this fax in an automatic mode, where any non fax calls are passed thro to the telephone and answer machine or where the answer mc answers all calls and if a fax tone is received the fax machine intercepts the call.

Is this possible? The manual software help gives no info other than either manual mode or auto fax answering.

by unknown on Jun 10, 2004 at 11:04pm Add comment

Peter,

I have the same problem trying to get my fax to auto answer faxes without being triggered by plain phone calls.. Did you figure it out?
Would appreciate any information.

Oswald - Anonymous
hi, did you ever get any responses to this? - Anonymous
My officejet G85 will not print in yellow, blue, green. The alignment always shows that it failed. The color cartridges are good and I cleaned the contacts with water and alcohol, as you suggested to another person with a similar problem. What do I so now?
by unknown on Jun 11, 2004 at 5:59pm Add comment
Be absolutly sure that you have a good color cartridge. Even new cartridges come out of the box defective. You can test it in any working Deskjet 900 series printer. During alignment the G85 prints a special page that is scanned by a sensor on the carriage. If the color cartridge does not print all colors the alignment will fail. The black cartridge must be working also.
by Bert on Jun 11, 2004 at 11:18pm Add comment
Is there absolutely no other solution to the printer not printing colors other than to clean. I have cleaned everything I could reach and I tried 4 different cartridges. I doubt we would have 4 defective cartridges at one time. This is getting insane because I can't print the alignment page and I can't get some faxes to print. Any reply is appreciated. - Anonymous
I can't power up my OfficeJet G85. Tried holding 6 and # while plugging it in - no go. The 18 volt AC/DC power converter does not contain a diagnostic light, so I can't determine if the problem is with it or the G85 power supply. Any suggestions? Does the G85 contain a fuse that might have blown? The problem started a day or so after removing a severe paper jam.
by unknown on Jun 16, 2004 at 8:37am Add comment
I also have a G85 which will not power up either. The power supply cord has a light on it which is lit but I get nothing from there on. Could you please tell me how I go about checking the different things that could be causing this? I would be so very grateful!!!!!!! - Anonymous
did you find a fuse? I'm having the same problem. - Anonymous
Check for 18 VDC voltage coming out of the external power supply using a voltmeter. If you don't have one, take it to a repair shop to be checked. They shouldn't charge for a two minute job. Call ahead.
by Bert on Jun 16, 2004 at 9:05am Add comment
My G85 will not power up either. There is power in the power supply. Is there a way to check the internal parts of the printer? I really don't want to take it to a repair shop to spend $ for their "diagnosis".
by unknown on Jun 16, 2004 at 2:35pm Add comment
If you want to poke around in the innards see my 5/12/2004 12:38:34 post in this thread concerning removal of the case.

Some hints and info
1. The power switch does not directly switch the power on and off. The electronics is always powered up and is only in the 'sleep mode' when the power is 'off'.
2. Check for a loose solder connection on the power input connector.
3. Check for an open fuse, assuming there is one, on the main electronics board. They will not look like standard fuses but will be marked with an F prefix.
3. There is a possibility that the power switch on the control panel is defective.
4. Be ready for the possiblility of defective main electronics board.
by Bert on Jun 16, 2004 at 3:54pm Add comment
Hi Bert,
I need to service my G85 any sugestions regarding items to be cleaned & lubricated and what to use
Thanks in advance
by Rick on Jun 16, 2004 at 11:21pm Add comment
Hi Bert,
I need to service my G85 any sugestions regarding items to be cleaned & lubricated and what to use
Thanks in advance
by Rick on Jun 16, 2004 at 11:51pm Add comment
I have a G85, matter of fact this is the second one, this replaced the 1st one due to the tech telling me that the ink cartridge blew up, now I am having the same problem with the second one. I have ink everywhere, it seems to be leaking from every part of the printer. I am now trying to get HP to replace this one. Any ideas on why these cartridges keep doing this? Thx Annette
by Annette on Jun 17, 2004 at 1:11pm Add comment
Something happened the other day to my awesome Epson G85... when I turned it off, I hit the switch an extra time because it doesn't always turn off, and now it's broken... It just flashes the power light repeatedly and gave some kind of "Power On/Off" error message... I'm at work right now, so i don't remember the exact message... but I REALLY need help if anyone has any ideas....
by unknown on Jun 18, 2004 at 8:01am Add comment
Our HP office jet G85xi is a 4-in-1 machine that has stopped printing out a confirmation sheet each time someone faxes something. Any way to get it back to printing the sheets? Thanks.
by Amy on Jun 18, 2004 at 10:14am Add comment
I can see a small amount of ink spilling, but I had ink all over my hands and desk,the ink is still seeping out of the printer. Is it seems HP doesn't want to replace it. How expensive do you think it would be to repair it? Of course there is ink all over inside the printer, even leaked out the louvers in the side. I can not tell where the spill originated. This printer does see heavy usage. Any and all suggestions would be appreciated.
by Annette on Jun 18, 2004 at 10:20am Add comment
My Hp G85 would not power up recently. I took it apart and now get the message:"ORION REV= AX6.0 Passed MEM Test" Any idea?
by unknown on Jun 19, 2004 at 5:39pm Add comment
Bert,

I just followed your instructions to disassemble and clean my G85. It had 24,000 pages printed --man, was the "spittoon" full of dried ink!

I also needed to straighten out the ribbon cable to the print head which had evidently become "creased" when my power supply went out. It was kind of noisey and jammed up the print head often. I just took the ribbon cable out and put the curl back in it by pulling it back and forth over the rounded edge of a table. My machine now works like new.

Thanks for the great instructions!

Glenn
by unknown on Jun 20, 2004 at 2:14pm Add comment
Bert,

Returned from vacation to find my G85 diplaying a message, "Scanner failure. Turn power off then on."
Neighbor informed me lightning struck close to the house. Cable modem power supply was fried. This was plugged into a surge protector with the G85 plugged in next to it. The fax bank of buttons are dead. The scanner light does come on when restarted and I can get it to print.
I did the #and6, it reverts back to the same message...Scanner failure.

Any sugestions?
by Todd on Jun 22, 2004 at 11:58am Add comment
Todd, try this... GOOD NEWS re: my 6/18 Posting...!!!!
We had tried the #and 6 trick with no avail... then I just started pushing buttons...

I pushed the Power button 3 times and held it down... Then it read "Initializing" and held the # and 6 down at the same time... IT NOW WORKS!!! All I had to do was reset the date and time....
by unknown on Jun 22, 2004 at 12:09pm Add comment


I had actually tried the # and 6 reset as stated in my original post.

I'm suspecting either I fried the power supply -or- the main electronics board.

Just wanting to confirm my suspicions...Bert?

todd
by Todd on Jun 22, 2004 at 1:57pm Add comment
I have one of these all-in-one's and I need the power supply module (Delta ADP-45TB), where can I find one? Preferably cheap.
by unknown on Jun 22, 2004 at 7:03pm Add comment
Todd
See Rick's 6/18/2004 02:03:34 post in this thread. If you try cleaning the scanner lens and mirror, mark everything so they can be put back into the same alignment.

Cynthia
Go to eBay and search for P/N 0950-2880 or 0950-3807. Typically there are several for sale.

George
Verify that the cable going between the printer and the phone wall jack is good. If the cable is okay, I suggest doing a reset. Unplug the power, press and hold the # and 6 buttons, and then plug in the power. If the fax still fails to work you may have a defective Fax Module (P/N C6735-60001) or LIU (P/N C6735-60009 U.S. model).

Go here for exploded drawings and other info.
partsurfer.hp.com
by Bert on Jun 22, 2004 at 10:47pm Add comment
Hi Bert

Im gonna cut a long story very short and say that i am now gonna uninstall a G85 completely and start all over again! i have had many niggling problems with it, i have been reading over your posts and ordered in a new spot sensor for it (P/N you provoded). now the odd thing or two wont work properly, so i thought it best to just start again as if it had just arrived on my desk! the only thing is i have no CDs as its a year or 2 old and im pretty new to this place. Can you point me in the right direction to where i can get the appropriate applications and drivers as if it were new??? ive been on the HP web site but there are many drivers to download and im unsure of which i need. I dont want to ninstall everything then end up with the wrong sorftware!

Any help with this would be very much appreciated! my colleague is getting on my back about this printer!

Cheers
Darren
by unknown on Jun 23, 2004 at 4:11am Add comment
Darren GT
Which operating system are you using?
by Bert on Jun 23, 2004 at 8:58am Add comment
Bert

She is using XP Pro. I got her re-installed and everything seemed to be going smoothly until i got the paper missmatch, paper transparency error msg again! And thats with a new spot sensor.
Im pretty much sure ive tried everything around this error to help solve it:- cold restarts, un-installing, re-installing, updating drivers for XP (as it was NT before hand), opening the whole thing up to see if i could see any physical damage, got a new spot sensor! aaaarrrhh, im not giveing up now till i get it sorted.
by unknown on Jun 24, 2004 at 1:07am Add comment
RGL
The spittoon, part of the service station, has overflowed. All of the service station parts can be recycled. Follow my instructions on 6/17/2004 13:08:07 in this thread. Don't tip the printer any more than necessary because it make the spill worse. I use a slow trickle from a garden hose to wash the spilled ink out of the rest of the mechanism. Avoid getting water on the carriage, electronics boards, and motors. Let everything dry in the sun.
by Bert on Jun 24, 2004 at 8:55am Add comment
Darren GT
Download the XP driver here. Scroll to the bottom of the page and click "Download." I hope you have DSL, the download is 62 MB.
h10025.www1.hp.com
by Bert on Jun 24, 2004 at 9:03am Add comment
I just recently adopted a problem-prone G85xi. For some reason, when i try to change the ink cartridges on my G85xi, the print heads won't return to the center of the printer when I open the cover to access them. Does anyone have any easy suggestions?
by unknown on Jun 24, 2004 at 11:28am Add comment
There is plastic tab that interrupts an optical sensor. When you open the cover to access the cartridges, the tab no longer interrups the sensor and the cartridges center. The tab is on the underside of the scanner/cover toward the back and off center to the right. I cannot visulalize any way that it could be broken off unless someone has removed the scanner/cover. If it is not broken then that leaves a defective main electronics board as a possible culprit. You did not mention any strange noises. If there are, that is another matter. More details might be helpful.
by Bert on Jun 24, 2004 at 2:47pm Add comment
Bert, thanks for the info; the tab isn't broken off. Also, it doesn't make any strange noises. The user I got it from said it has always done this, and she usually had to pull the heads in place to change the cartridges!! Ouch! I wouldn't be suprised to learn that the main board is junk. But I was wondering if it might be possible that the sensor is blocked/dirty causing it not to realize the tab isn't there (cover is open)? Would a reset of the machine possibly clear up this strange behavior? I tried the #6 buttons while plugging it in, no luck. Should I keep holding the buttons down for a certain amount of time?
by Anonymous on Jun 25, 2004 at 9:19am Add comment
If the printer asks you which country you live in, it has been reset. I'm surprised that the carriage can be moved because it is normally locked in the service station when the printer is idle. Remove the scanner/cover and clean the optical sensor and check its solder connections. There is also a flex cable going between the sensor board and main board, reseat it.

Removing the rear cover.
Looking from the rear, remove the T20 Torx screw on the left. This will allow you to remove the LIU (Line Interface Unit) cover and unplug the LIU. There are two push latches underneath that release the rear panel. It will hinge upward.

Cables
Removing the rear panel will reveal some cables connected to the scanner. Disconnect them.

Removing the Scanner
Tilt the scanner upward as if you are going to access the cartridges. You will see two large springs. Remove them. The front of the scanner pivots on two large hinges. Pry them apart with a slot style screwdriver. They will resist but will release and allow the scanner to rotate upwards. Rotate the scanner approximately 90 degrees and it will lift off of it's rear hinges. Use caution as you remove it in case you do not have all of the cables previously mentioned disconnected.

Removing the rest of the case
There is a flat piece held on by four T10 Torx screws and two side covers that will hinge outward when two T10 Torx screws on each one are removed. When the side covers hinge outward they can be removed.
by Bert on Jun 25, 2004 at 9:53am Add comment
Can you use the ADF on the G85 for scanning?
by Brian on Jun 25, 2004 at 11:32am Add comment
Check your Users Guide. If you don't have one download it here.
h10025.www1.hp.com&
by Bert on Jun 25, 2004 at 12:44pm Add comment
Hi all. This is an awesome site! I am trying to get rid of a bunch of paper files by scanning them onto a DVD with my OfficeJet G85. I have not been able to scan typed documents legibly. The letters of the words appear broken and fragmented. The font size does not seem too small and the lettering seems dark and bold enough to show up clearly. Does anyone have any suggestions?

Thanks,

Bill
by Anonymous on Jun 25, 2004 at 3:05pm Add comment
Bert,
My problem is somewhat related to the reply you gave Anonymous, dated 6/25/2004, concerning the carriage.
I too have inherited a malfunctioning printer. The printer head can be freely moved by hand with no problem and it keeps giving me the 'clear carriage jam and press enter.' I've had it apart to inspect for debris and there is none. While apart I made sure that all cables were seated properly by disconnecting and reconnecting. I've rotated the paper feed rollers in an upwards direction about one turn and cleaned the encoder strip all to no avail. It still gives me 'clear carriage jam and press enter.' When I do press enter, the carriage moves the left about 1" and stops. As I keep pressing enter it will eventually make it's way the far left and stop. I then uplug and move the carriage to the service station, plug in the power and it's the same thing all over again.
Is it a malfunctioning board, unseated wiring, broken part or a combination of all three and then some?

~Stan
by unknown on Jun 25, 2004 at 8:29pm Add comment
My best guess is that the carriage is binding. Clean the carriage shaft with alcohol and lubricate the felt washers on each side of the carriage with Tri-Flow, available at cycle shops in 2 oz. squeeze bottles. When I service a G85 I replace the washers (P/N C6409-80003) because they get loaded up with ink overspray. I suspect that they don't lubricate the shaft very will when this happens.

If your are still getting the carriage jam error after lubricating the washers, add one drop of Tri-Flow to each bearing on the carriage drive motor. Wipe off any excess. Even if lubrication gets the printer going, I still suggest replacing the felt washers.
by Bert on Jun 25, 2004 at 9:47pm Add comment
Hi, how can I adjust the attenuation settings as the machine is faxing too low a signal by about 2.4dB

Thanks in advance
by unknown on Jul 1, 2004 at 5:19pm Add comment
I doubt if there are any signal level adjustments. Have you considered the possibility of a defective cable, dirty electrical connections, or a degraded internal component.

There are two assemblies that could affect the signal level, the line interface unit (LIU) (P/N C6735-60005) and the fax module assembly (P/N C6735-60001). They can both be examined by removing the cover on the left (looking from the rear). It is held in place by one T20 Torx screw. I suggest removing these assemblies and cleaning their electrical contacts. Ink overspray migrates into the area around fax module assembly. It is held in place by one T10 Torx screw.

Please let me know what you discover.
by Bert on Jul 1, 2004 at 8:35pm Add comment
My G85 does not seem to respond to the USB connection. It works OK with the Parallel cable. Any suggestions as to why the USB connection does not respond? I tried a different cable and a different USB port on the computer with no success.
by Mike on Jul 1, 2004 at 9:00pm Add comment
Will any other USB device work on your computer?

Will the printer work on another USB equiped computer?

Do you have the latest drivers from HP. Download them here.
h10025.www1.hp.com
Read the installation instructions carefully and if you are using Windows 98 or ME, take special note of the USB patch.
by Bert on Jul 1, 2004 at 10:12pm Add comment
The service station motor (or the related gears) on my G85 make a noise when the service station moves back and forth on power-up or down. The gears don't appear worn and the motor rotates okay in both directions. Question: How can I determine if it's the motor or the gears, and where can I find replacement parts?
by Gordon on Jul 6, 2004 at 1:54pm Add comment
Are you sure it is the service station?

The motor and gears don't typically make a lot of noise. Both white gears run on plastic shafts that are molded into the service station body. Occasionally one of the gears will seize and break the shaft. Remove the service station motor and check the gears. A broken shaft will be obvious.
by Bert on Jul 6, 2004 at 5:23pm Add comment
Yup, it's the service station (where old ink goes to die...or should I say dye?). Anyway, the sound is something that you would hear if the white plastic gear that is driven by the stepper motor were worn down and not completely meshing. The motor, which is held in place with one screw at the lower end and a plastic retainer on the upper end, has very little torque. With the motor removed, I can turn the white gear with little effort, so I know nothing is binding inside the service station. As I said earlier, that gear, as well as the motor gear, does not seem to be worn.

When the motor is out, it "buzzes" louder than it should (in my opinion). When in place, the service station does move back and forth, and it captures the print heads when the power is off. Perhaps I should just ignore the noise. I also have an HP d135, and it's quiet. If I found a source, I might try replacing the motor; do you know the part number?
by Gordon on Jul 6, 2004 at 7:10pm Add comment
Stepper motor P/N: C5870-60004
Small gear P/N: C4557-40079
Large gear P/N: C5870-40017
Spittoon P/N: C6426-40085

Lubricate the gear shafts with a small amount of light grease.

FYI
If you do a lot of black text printing, the G85 is cheaper to operate than the D135 ($0.71 vs $0.85 per ml of ink).
by Bert on Jul 6, 2004 at 8:36pm Add comment
Hi Bert:

Have been reading your helpful posts with great interest.
I have a HP G85 Officejet Printer (P/N C6737A)with a damaged
drive shaft (P/N C4457-40066) [Plastic shaft with gears on each end which installs in the spittoon]. I have contacted numerous sources including Ambry.com trying to find a replacement part.
Everyone says that the part is no longer available. I understand that this part is used in several other HP products. Can you suggest any sources for this part or a similar part that could be modified to work.

Thanks in advance,
Cameron Hanson - Anonymous
Just a quick note to let anybody whos interested HP have now made P/N C6426-60013 unavailable or Discontinued as they call it. (Spot Censor that attaches to the side of the cartridge...mostly needed when you get the paper miss-match error when receiving incoming faxes) Im trying to find out who would still have the part in store and would still sell, ill post in when i find out. If anyone finds out b4 me can they please let me know.

Cheers
DGTX
by unknown on Jul 7, 2004 at 1:14am Add comment
I am looking for the same part (C6426-60013). Let me know if anything truns up. Thanks - Jerry
Bert, thanks for the part-number info. As for the cost of ink, I've been getting refurb cartridges from 123injets.com and I'm happy with the results.
by Gordon on Jul 7, 2004 at 8:25am Add comment
BERT
THANKS FOR YOUR HELP I HAVE SEND THE G85 TO A SERVICE GUY, AS ALL THE LIGHTS WERE STILL BLINKING

EMMANUEL
[email protected]
by Anonymous on Jul 9, 2004 at 6:27am Add comment
I NEED HELP TO CLEAR CARRIAGE JAM,IT SAYS OPEN DOOR CLEAR CARRIAGE JAM AND PRESS ENTER, I DID THAT BUT IT IS STILL LOCK TO THE LEFT SIDE,WHEN I TRY TO PULL IT, IT GET STOCK.
WAITNIG FOR YOUR HELP BERT AND CO.
by Emmanuel on Jul 9, 2004 at 2:22pm Add comment
My problem is with the automatic paper feeder on the top of the g85. It no longer pulls the paper in correctly or ejects it completely.
Can I service this problem?
Is there source for this part if I need to replace
it?

thanks
jerrold jay
by unknown on Jul 9, 2004 at 4:09pm Add comment
Emmanuel
Unplug the printer with the cartridge door open and try to move the carriage. If the carriage will not come out of the service station , you will have to disassemble the printer and inspect the service station. See the 5/12/2004 12:38:34 post in this thread to remove the case. Start at "Removing the rear cover."

The service station is operated by a motor and two white gears. Turn the large gear clockwise to release the carriage. If the gear will not turn clockwise, try turning it in the opposite direction. Does anything appear to be broken?

Let me know what you find.

Jerrold
Clean the two rollers on the underside of the scanner cover and the two rollers in the feeder with a cotton swab and alcohol.

Go to this web page for exploded drawings.
partsurfer.hp.com
by Bert on Jul 9, 2004 at 10:16pm Add comment
Bert, hopefully you can help, my G85 often stops printing after a page or two, when the document is many more pages in length. I have tried to see if the PC is at fault, but the document is no longer on the PC print queue. If I turn off the G85 for a while, when I turn it back on it prints the rest of the document!

Hope you can help,
Roger
by Roger on Jul 10, 2004 at 2:54am Add comment
I need some clarification. You say that the printer stops printing before a print job is completed and the PC print queue is empty. Does the PC or printer display any error messages? You also say that the job will complete after the the printer 'rests' for a while. Are you resending the print job to the printer or does the printer pick up where it left off on it's own when you turn it back on?
by Bert on Jul 10, 2004 at 10:41pm Add comment
The printer continues from where it left off, and after further investigation it looks like it may be a problem with memory on the PC. I moved the printer to a new PC and the problem has not happened again on the new PC. I moved the printer back to the old PC, and recreated the problem almost straight away. Weird that it did not show as a PC problem at first.

Apologies for bugging you with this, but had tried everything other than a new PC until today.

Roger
by Roger on Jul 11, 2004 at 12:52pm Add comment
I moved with my 85 and it got turned on its side. As a result the ink in the service station leak all over. At first I was getting paper jam errors and after cleaning the whole unit (unfortunately I unplugged and plugged back in the ribbon cables while it was powered in this process) now all I get is error c00e0042 and all the lights flash. I am guessing I need to replace the main board but any advice you could provided would be appreciated. If you know where to get a new board that would be helpful as well.
Thanks,
Craig
by Craig on Jul 13, 2004 at 7:01am Add comment
Do a reset by holding in the # and 6 buttons while plugging in the power. You won't like the price of the main board (P/N C6737-69015).
by Bert on Jul 13, 2004 at 9:23am Add comment
Bert,
The reset wouldn't work. I check on the prices and you are right, more than a new printer.

I will probably put the unit up on Ebay for parts. If anyone here is interested, let me know. I also have 2 color cartridges, the USB cable and power cord to the unit.

Thanks,
Craig
by Craig on Jul 13, 2004 at 9:42am Add comment
Bert,
The site for G85 service manual that you provided on 3/04/2004 is not working. Is there a current URL that leads to the service manual?

Thanks,
Ralph.
by Anonymous on Jul 14, 2004 at 10:01am Add comment
I don't have any current sources for the manual. If you are having a problem, maybe we can resolve it without resorting to the manual.
by Bert on Jul 14, 2004 at 11:05am Add comment
Hey Bert!

Just wanted to say THANK YOU sooooo much! If I hadn't found your posts on here I would be deep in $$$ fixing mine. Thanks again!!!
by Christi on Jul 14, 2004 at 11:32pm Add comment
I believe I need to replace part C6426-40021, Upper Paper Guide. It looks like there are 4 of these parts and if I can get the parts I want to replace all four. I looked on the HP parts page and it indicated the part is no longer available. Any ideas?
by unknown on Jul 15, 2004 at 7:39pm Add comment
One option is to recycle it off of any of these printers.
partsurfer.hp.com

It is actually one assembly with each 'finger' interconnected with a weak, easy to break, piece of plastic.

Always remove paper jams through the rear access door.

by Bert on Jul 15, 2004 at 8:09pm Add comment
The symptom you describe is typical of a broken paper pusher (P/N C6429-40031). The paper pusher has three 'fingers' that stand straight up when the printer is idle. They retract just as the paper feeds and pop up to push the paper into the paper tray when a page is finished printing. Removing paper jams throught front rather than the rear access door breaks them off.

You have to remove the case and partially disassemble the mechanism the to the repair. I may have instructions already posted on this thread. If not I can post them. If you like to work on mechanical stuff you can do the repair.
by Bert on Jul 16, 2004 at 10:20am Add comment
Hey,my scanner keeps saying that it's not connected to the compter, even though it is though a USB cable. There is no visable damage to the wire, but I'm not sure if I have the right wire.
by unknown on Jul 16, 2004 at 12:27pm Add comment
Are you refering to a standalone scanner or a G85? If not a G85, you are on the wrong forum.

If you can make copies via the control panel buttons, make sure the USB cable is good by testing it on another printer or substituting another one. If the cable is okay, uninstall and reinstall the driver. I suggest downloading the latest version from HP. Hope you have a high speed connection, it's huge.
h10025.www1.hp.com
by Bert on Jul 16, 2004 at 1:06pm Add comment
I am a little confused about my G85. I have changed nothing in the configuration. From one day to the other I cannot make any copies or scan my documents. HP G85 starts, - after a minute I get the announcement (Turn power off then on asain) in the display to shut the HP down and restart. This I have tried now several times. - without success.
by unknown on Jul 17, 2004 at 2:58pm Add comment
Unplug the power. Do a rest by pressing and holding the # and 6 buttons while plugging in the power.
by Bert on Jul 17, 2004 at 11:01pm Add comment
My Hp officejet g85 won't print! It spews forth blank paper as if it were selling it. The ink is fresh and the seal has been removed from the cartridge.
Is there a comprehensive troubleshooting sheet for a case like this?
by unknown on Jul 18, 2004 at 10:05am Add comment
If your printer is picking up paper and quickly running it through the mechanism, with little or no printing, you may need to delete and reinstall the printer driver. I suggest restarting the computer and disconnecting and reconnecting the power to the printer to see if that cures the problem first.
by Bert on Jul 18, 2004 at 5:15pm Add comment
I have the kicker bar not working, taking off the side panel I see the kicker bar cam gear (grey) plastic gear NOT rotating. One of the lugs is broken i.e. gear rotates when pushed by finger but not when g85 under power. What causes this grey gear to rotate? Feeder roller idler gear (white) behind this rotates OK when under power. Could a quick fix be to stick the grey gear onto the pin?? Any suggestions out there please. Thanks.
by Richard on Jul 18, 2004 at 6:03pm Add comment
G85 - no service manual and I too repair them by the dozens. The printer inside is essentially a deskjet 970. A few regular problems are carriage jams, outfeed jams, dirty printouts, failure to pick paper, multifeed. Carriage jam is caused by one of two things usually - dirty encoder strip or gummy/dry carriage shaft. Clean both with water or windex or alcohol, then lightly coat the top and sides of the shaft with a teflon or silicone based oil - not WD40. Paper pickup probs cured by opening the back door (or duplexer if equipped) and cleaning the 3 large rubber rollers with water, windex or alcohol. Multifeed is more complex as the separation pad is bad and has to be replaced - cheap part that requires full teardown to replace. Dirty/streaky printouts are usually a glob of ink built up in the sump to the left of where the print carriage parks - use a flat screwdriver to get it out and wipe onto old newspaper and get rid of it then clean the cartridge bottoms. Outfeed jams are because the genuises that designed the unit put a weak paper "kicker" assy that you see with three skinny fingers, the left then the center break off from other jams and eventually no paper kickout and it stays half way in the outfeed. The "kicker" shaft is a $12 item but ends up $25 by the time it ships - 3" long item of plastic that looks like throw-away from a model kit.

On the communciations error - new logic board is needed (aka main pcb). You can get it from HP or you can find repaired or aftermarket boards but you can buy a used unit on ebay cheaper that has other issues.

Scanner errors - take off the scanner lid with the glass and thoroughly clean the underside of the glass - it is usually failing to optically park on the little HP logo on the glass at the white strip on the right side of the unit. Occasionally a scanner rod needs lube, occasionally a belt breaks but 99\% are dirty optics. Never had to buy a scanner unit yet.

By the way I do ship-in, ship-out repairs with flat rate labor if someone feels it's too dificult. Contact me at [email protected] or [email protected] (sorry for the plug but this is one of those machines th average Joe will have problems repairing).
by rhblake on Jul 18, 2004 at 6:05pm Add comment
I have scanner failure notification on G85.

Have taken machine apart except I can't figure out how to seperate the part of the case that holds the scanner and the dirty glass. I an get the front side (above controlls) open but not the back side. I can't wedge it wide enough to get my hand in to clean glass and sensor on scanner.

Any suggestions. Thank you in advance. - Anonymous
An update to my previous e-mail, if I manually advance the grey cam to the point at which the kicker bar rises, paper loads ok, ejects ok but grey cam does not return to start-up position after the cycle. Hope that helps.
by Richard on Jul 19, 2004 at 5:06am Add comment
There is a linkage that interconnects the paper lifter cam/gear to the paper pusher. The linkage slips over a pin on each of these assemblies. I assume the linkage is intact?
by Bert on Jul 19, 2004 at 12:22pm Add comment
carriage jam
the machine said open door and press enter
nothing happend!!!!
by Anonymous on Jul 19, 2004 at 1:33pm Add comment
Carriage jam is generally caused by the "encoder" either being dirty or the rail/rod that the carriage traveling on being gummy/dirty causing the encoding sensor on the back of the carriage board sensing wrong or misreading the movement. A bad belt can be at fault too but I have yet to see a bad belt on a G85/95, Fax1220, Officejet K60/80 or Deskjet 9xx series (all are the same printer inside). Clean the plastic strip that runs behind the carriage on both sides lightly with a lintless paper towel or soft rag with windex, water or even alcohol (twice to be sure all is off) then put a small drop of teflon or silicon based oil on your index finger tip (not wd40, something heavier like sewing machine oil or 3-in-1 type weight) and wipe it smoothly on the top, fron and back of the rod (repeat as needed to get a nice smooth coat on the rod without dripping into the printer). Cycle the printer a few times and try that. The encoding sensore usually doesn't get dirty as it has a 1/32" gap that pretty much prevents buildup of overspray but if a nice wet drop gets on the encoder strip it theoretically can get it's window dirtied - that requires teardown.
by rhblake on Jul 19, 2004 at 7:40pm Add comment
Thanks Bert for responding so quickly. I do have the white linkage (kicker bar cam link)in place. Perhaps there is not enough tension applied to the paper lifter cam/gear?? The hole that the paper lifter cam goes through is movable is this the solution i.e. contracting the spring slightly i.e. moving the grey cam a fraction of a mm nearer the paper pusher sprigot?
by Richard on Jul 20, 2004 at 12:10am Add comment
Bert, I have removed the grey (kicker bar cam gear) and the white (feed roller idler gear) from the machine and both are undamaged and intact (what I thought was a broken lug in my first message is the lug that goes "click" to secure the grey gear onto the pin - sorry about that). So the question is what gives the grey cam the follow-up 180degrees-ish of rotation once a sheet has been printed until the kicker bar rises again for the next print run? I'm stuck now, perhaps something has snapped off? Thanks.
by Richard on Jul 20, 2004 at 6:36am Add comment
When my g85 turns on its saya self testing while blinking then the displays goes blank and nothing happens. Non of the parts moves. Can you tell me what is the problem and how can I fix it.
by Anonymous on Jul 20, 2004 at 6:38am Add comment
When my g85 turns on its saya self testing while blinking then the displays goes blank and nothing happens. Non of the parts moves. Can you tell me what is the problem and how can I fix it.
by unknown on Jul 20, 2004 at 6:42am Add comment
When my g85 turns on its saya self testing while blinking then the displays goes blank and nothing happens. Non of the parts moves. Can you tell me what is the problem and how can I fix it.

by unknown on Jul 20, 2004 at 6:43am Add comment
It does this even if after it goes off you press the power on button? When you first plug a G85/95 in they say self test and then go off until you press the power button and then it should come back with self test and then cycle and go to the date and time. If not it could be a number of things starting with a bad power brick, bad main board, etc.
by rhblake on Jul 20, 2004 at 9:16am Add comment
Before I forget - does anyone have a G85, G85xi, G95, Officejet K60 or 80 series, HP Fax 1220 series or one of the Deskjet 900 machines (930c, 932c, 970cxi, etc) that they aren't going to fix and it has a good carriage? I need the printed circuit board from any of the above units to repair my own G85 - had to take mine out to repair a fax 1220xi for a client that needed it more than me and now I have to put one back in mine. I can use from a whole unit to just the carriage itself - depends on how far someone wants to take their unit apart. Contact me direct email at [email protected] or [email protected] if you have what I need. Thanks.
by rhblake on Jul 20, 2004 at 9:20am Add comment
Richard
I've never seen the problem before. I don't have a printer with the same mechanism in the shop right now. I do have one at home which I'll check and get back to you in about 10 hours.

DJ
Check the external power supply for 18 VDC output. The green light on the connector should be on but not blinking. If the power supply is okay, I suspect that you have a defective main electronics board. The cost of replacement is prohibitive.
by Bert on Jul 20, 2004 at 9:39am Add comment
Thanks for your help previously. Now I get an error saying that I must clear carriage jam and my paper also get jam everytime i turn on the printer after the self test and initialization. Whats the proplem?
by unknown on Jul 20, 2004 at 11:27am Add comment
The carriage jam is either from jammed up paper stopping the carriage or the slider rod needs lubrication along with that 1/4" wide plastic strip that runs parallel to the rod (called the encoder strip) is dirty and being misread. The paper jam (if only one sheet getting stuck) is due to the large rubber rollers in back (take out the filelr door with the knob in back or the duplexer if you have that) and clean the three rubber rollers with a soft cloth with water, windex or even isopropyl alcohol. If you have the problem of multiple sheets being pulled then you have a bad/worn paper separation pad - that requires full teardown to replace as it's under the left most roller (as you look from the rear of the unit). *IF* you don't want to tear into it find a shop in the UK that knows how to work on the G85 as there is no service manual on how to work on this unit available outside of HP internal repair channels (contractors and HP official offices). If you have a shop repair it make sure they replace both the pickup roller shaft and paper separation pad so you won't have problems later. YOu might also have them replace the paper seapration pad in the document feeder too as this is a high wear item as well but very inexpensive.
by rhblake on Jul 20, 2004 at 11:38am Add comment
Hi Bert,
Many weeks back we exchanged views on how to fix a problem with slipping paper causing white lines to appear in the middle of pages. I dismantled and cleaned everything and it is now fine. I believe that the problem was dirt (probably ink) on the transparent plastic disk to the left of the carriage as you look from the front. I am sure that it has a better name but regardless of the name, cleaning it seems to have fixed my problem.
It was definitely not cartridge or service station issue.
Thanks for the help
by unknown on Jul 20, 2004 at 1:52pm Add comment
Transparent plstic disk? Oh that's the encoder disk for the platen motor - it tells the mainboard/logic how the platen is moving and if dirty can give a misreading and cause the platen to rotate too far or not enough. It's essentially a rotary version of the fixed encoder strip for the movement of the carriage.
by rhblake on Jul 20, 2004 at 4:03pm Add comment
Just a followup on my previous problem, the fault was definately PC related, but turned out to be a crack in the motherboard! Expensive fix, but worth it.

Roger
by Roger on Jul 23, 2004 at 11:38am Add comment
error message remove and check black cartridege
done several times same error
can you please help
many thanks

[email protected]
by shah on Jul 23, 2004 at 4:07pm Add comment
HP has a note on this on their CSO website HP.com...when you take the cartridges out you see the two sets of pins, one for the 45 black and one for the 78 color, and the color has an aluminum bar in the middle? HP says you clean with a dry coffee filter as it's lightly abrasive and will remove both dried ink overspray and get mild corrosion off the pins. I, on the other hand, have had better luck taking a soft cotton cloth lightly dampened in alcohol to clean the ink and other off, then a piece of abrasive such as a strip of dry coffee filter. The pins will float in and out as you do this as they are small pins that have a tiny spring behind them and the spring touches the printed circuit board under the black molded plastic. One word though - if a pin is stuck below the plastic and won'tr come forward you can try a tiny wire or pin from the hole in the pcb back at the corresponding hole but from my experience a replacement from an other junked unit that has the same carriage is needed. I just had to do so on a Fax 1220xi - has the same printer guts as the G85/95.
by rhblake on Jul 23, 2004 at 4:28pm Add comment
3 cheers for Bert! Thanks for all your time & expert advice!

Mike
by unknown on Jul 24, 2004 at 10:29am Add comment
Hi Bert

I have a problem with my Hp office g85 printer, I have switched it off yesterday, but when I switched it ON today it give me this Error massage( incorrect colour cartridge installed) Help pleas!

by unknown on Jul 24, 2004 at 11:10am Add comment
You either have a defective cartridge or contaminated contacts. Clean the cartridge and carriage electrical contacts with a cotton swab and alcohol. If that fails, consider a new cartridge.
by Bert on Jul 24, 2004 at 1:20pm Add comment
Incorrect color/colour cartridge message can also come from using refilled carts. Yes it may be a dirty contact set or bad 78 cart, but it may also be HP's firmware making you think you have a bad cart and therefore you throw it away and buy yet another at great expense.

The 78 color catridge has an ID built into it, aka a serial number. This ID is remembered by the firmware which has memory locations for 2 IDs, the one installed and the previous one installed. *If* a person refills they have to have 3 cartridges to override this. I use one cartridge all the time and I got two that have permanently blocked jets that were given to me by clients - when my good refilled cart goes empty and needs filled (call that one A) I insert one of my crappy ones (call it B) and when the alignment page fails (because no color is printed on the align page, B is a worthless cart used only for ID) I put in the second junker cart (call it C). Again when the align page fails I replace it with my good A cartridge - the use of the B and C carts changed the firmware's memory slots pushing the ID of the good A out of memory so firmware sees this as a new from the box cartridge. A person can also use 3 good carts this way marking each A B C and cycling them in order. Once C is installed because A and B have been used the A and B have been refilled and when C goes empty A will now be seen as new, as will the B when it's turn comes around after the A goes empty, etc, etc.

HP calls this a "firmware glitch" - BS this was done to preserve the money maker of the inkjet line - new cartridges. This is where they make their money on inkjets and even laserjets (hence the new chips to show if an OEM or aftermarket cartridge is installed) and since it's illegal to make the unit not function if a refill or aftermarket consumable is installed, they just make the laserjets semi-disabled by not showing certain things like toner level and also showing irritating things like "Non-HP Toner Installed" in the messages. Now that the chips are available for refurbished and non-HP new carts there is room for competition again.

Epson does the same - but there are software tools to reset the chips on the inkjet carts making them refillable - sometimes hard to get but nonetheless available and worthwhile if if you had to put out a few $$ to get the software.

Since your printer was powered off it may be that the firmware NVRAM ID is present but the machine's logic thinks that the cart has been changed and replaced with the same ID, giving you the message.
by rhblake on Jul 25, 2004 at 6:25am Add comment
Printing works fine but scanner, copier, fax (scan) does not. Scanner returns to rights side, warms up and then begins moving right to left about 1 inch and then just keeps backing up and moving forward about 1 inch and never gets out of this loop. I have already taken apart G85 to clean glass and scanner rod. Scanner motor runs with worm gear just going clockwise then counter clockwise hence scanner moving forward then backward. Any suggestions ?
by unknown on Jul 25, 2004 at 12:12pm Add comment
There is an encoder wheel on the motor - clean that and you might get it to stop the loop. also check for dust in the encoder sensor
by rhblake on Jul 25, 2004 at 1:11pm Add comment
Hi! My G85 is leaking black ink. There appears to be a silver springloaded thing missing where the printer infaces with the black ink cartridge.
by unknown on Jul 25, 2004 at 2:30pm Add comment
The spring loaded bar betwwen the rows of pins is for the color cartridge only - none for the 45 black. You may have a bad ink cartridge unless you refilled your old one - then it's a matter of setting it out overnight on it's back so that the pressure inside and outside equalize.
by rhblake on Jul 25, 2004 at 8:37pm Add comment
I reciently got a new computer and I have lost the software for my HP OfficeJet G85 printer, to install it. Is there any site i can download this software? For Free. I really don't won't to have to buy another one.
by unknown on Jul 26, 2004 at 4:10am Add comment
Download the drivers here, hope you have a high speed connection, the driver is huge (60 MB).
h10025.www1.hp.com
by Bert on Jul 26, 2004 at 9:07am Add comment
I am trying to replace the Ink bay in my G85. Any idea how to remove the old one?
by Brian on Jul 29, 2004 at 9:13am Add comment
I'm not sure whether you are refering to the service station or carriage. Anyway, for disassembly instructions go to my 6/17/2004 13:08:07 post on this thread.
by Bert on Jul 29, 2004 at 10:55am Add comment
Hi, the problem I have with my scanner is if it returns to the right hand side, the belt slips over the drive shaft, leaving a krrr noice 3 times! is there a reason for this? It must wear down the belt quickly?
by unknown on Jul 29, 2004 at 10:32pm Add comment
I don't have a lot experience with the G85 scanner so I'm offering a quote from rhblake 7/18/2004.

" Scanner errors - take off the scanner lid with the glass and thoroughly clean the underside of the glass - it is usually failing to optically park on the little HP logo on the glass at the white strip on the right side of the unit. Occasionally a scanner rod needs lube, occasionally a belt breaks but 99\% are dirty optics. Never had to buy a scanner unit yet."
by Bert on Jul 29, 2004 at 10:50pm Add comment
Bert this one sounds like his belt is worn and stretched or the recoil/tension spring is off or worn - the belt drive pulley has a pretty wide head on the end so that normally the belt won't come off of it. I'm not even sure if the scanner belt is available anymore either.

Peter it sounds as though you have deeper problems than just a dirty scanner or dry shaft - the belt is not supposed to come off, normally.
by rhblake on Jul 29, 2004 at 11:32pm Add comment
Hi:

My G85 suddenly refuses to print color. I've changes cartridges, still won't print colors. After turning off/unplugging/6&# to reset, asks for language code, then asks to align cartridges. Alignment fails, I override (Enter/Menu), still no color. Please help.

Brad
by unknown on Jul 30, 2004 at 7:20am Add comment
Always clean the cartridge and carriage electrical contacts with a cotton swab and alcohol when things go 'weird'. It wouldn't surprise me if the replacement cartridge is defective based on the posts I have seen on this forum. Test the cartridge in a Deskjet 900 series.
by Bert on Jul 30, 2004 at 11:46am Add comment
Me too Bert- either HP is mal-producing carts due to high demand for carts or sitting in storage for long periods is making them react strangely - I even have gotten a few bad ones that are brand new, from reliable sources like Office Depot and Staples (I have never gotten a fresh working cart of any brand from Walmart). Another way to clean the contacts on the cart is with a common #2 pencil's red rubber eraser or a "pinkie" eraser - just abrasive enough to clean off corrosion caused by elements in the air due to storage and climate. If it doesn't work with that and setting the jets end of the cart on a saturated paper towel for 10 mins (to let any dried ink from storage work loose) then it's time to take it back to the store for a replacement or refund.

My best luck has been with Staple's branded refurbed carts - fully loaded and always work and a few buck for beer left over instead of a brand new OEM.
by rhblake on Jul 30, 2004 at 10:19pm Add comment
Bert - my G85 does nothing. No display. You mentioned the green led on the cord off the power brick should be on not blinking. Mine is blinking. Will a new power brick solve my problem?
by Jason on Aug 2, 2004 at 8:41am Add comment
All most certainly. HP specifies P/N 0950-2880 or 0950-3807 as a replacement. P/N 0950-3807 is cheaper.
by Bert on Aug 2, 2004 at 9:55am Add comment
Well... I'm almost done. ...did everything recommended, and still the carts wouldn't align. So, I got some brand new carts and that fixed it. My G85 also won hands down in a race against the HP6110 I got to replace it. The only problem I have left to solve is that it woun't print or scan because it dosn't seem to be detecting the PC. I think it might be set to work through the seiral port versus USB connection. Any ideas? Thanks to all.
by unknown on Aug 2, 2004 at 11:49am Add comment
Click on Start, Printers and Faxes (or for W98 Settings then Printers), then alternate click on the G85 and select Properties. Select the Details tab and you will see which port is selected. You can select a different port if need be.

If that doesn't work, than I susggest reinstalling the driver. Do an uninstall first using the utilility that should be on the driver install disk.
by Bert on Aug 2, 2004 at 12:14pm Add comment
Can you tell me the part number for the power cord and where I can order a new one. I also need to order a new scanner glass and how hard is it to replace?
Thanks
by unknown on Aug 4, 2004 at 2:14am Add comment
The glass is not difficult but if your old glass broke and got glass bits in the top you'll want to carefully vacuum them out while the scanner is open. The glass is C6680-60020 listed as $7.01 list price and the power brick/module is listed as 0950-2880 at $53.00 list (or 0950-3807 at $24.00) but if you need the "cord" that plugs into the wall and the other end into the power module you can use any common PC type 3 socket power cord with the D end rather than buying HP's part 8120-6260 at over $3.50 and shipping (for US, others more or less dependant on country/style).

To change the glass you'll need a "torx" bit also known as a "star" bit - you can buy these at the tool section of department stores, Sears-Roebuck, auto parts stores, etc. You then unplug the G85 then unplug the top document feeder from the base unit and unclip it and lift the whole ADF up and off and set aside. Then get your finger nails under the edge of the control panel's overlay and pry it totally off and set aside. Then back where the ADF sets into the base you'll see two wells with each a torx screw - run these all the way out and set aside. Now open the front where you change cartridges and leave open. The actual control panel now have to be slid to the side - there is a clip in the front center that you lift while sliding it to the right - enough to allow you to unclip the top but allowing the panel to stay in the front well. Under the front you'll see a 1 inch wide plaastic clip at each corner of the housing for the panel from the bottom. Lightly pull each forward enough to allow you to unclip them and push them up (the scanner glass bezel/housing will lift in front) then grab the sides of the scanner housing/bezel and lift it up and off of the unit.

Lay it top down on a table to work on it and you'll see how it mounts inside. Once you install it do an exceptional cleaning inside, the outside will be cleaned when all is done. Once the glass is in just set the glass and bezel in place and snap down the front, reinstall the rear screws. Then close the front, slide the panel into place to the left, then snap the overlay totally down completely and set the ADF into it's slots and clip the cable in and then carefully reconnect the connector and power the unit up.
by rhblake on Aug 4, 2004 at 5:37am Add comment
Thanks very much for the instructions on how to remove the glass. Ours just needed cleaning and I was going nuts trying to find instructions on disassembly. - Anonymous
Thanks for sharing the instructions. I was having the Scanner Error problem in addition to having a dirty scanner bed on an OfficeJet 7110. I was able to use your instructions to disassmeble my unit and clean and replug the electronics on the 7110 to solve both issues.

robert - Anonymous
Hi , I have an OfficeJet G85 that is 2.5 years old and has worked perfectly until now. When I tried to turn it on this morning. Nothing. The power seems ok as the light in the power cable plug that fits into the back of the printer is on.

There was nothing to indicate a problem last night when I used it last. I prised off the front panel and looked at the module, but it is sealed with a few screws. Are there some user-serviceable parts inside there that I should check?

Any ideas what's wrong?

Thanks a lot

Julian Shillcock
by Anonymous on Aug 5, 2004 at 3:03am Add comment
If the green LED is steady and bright the module should be good - it might rather be a bad board in the G85 itself. You might be better to measure the output voltage of the power module rather than opening it as well, the output is on the label (18 V). Another thought is a possible bad solder joint at the female connection on the board inside the G85 (Laserjet 5L and 6L machines suffer from cracked power inlet solder joints but give themselves away with the spark since they run 110v directly in).
by Anonymous on Aug 5, 2004 at 5:12am Add comment
Help,I have the hp officejet g85xi, this dumb thing will not load the software. I get errors. I have win2k pro. I am using usb connection and it see the device but, cannot load the print driver. What driver should I use? I downloaded the 60 mb driver. What do you think?
by unknown on Aug 5, 2004 at 7:41pm Add comment
Go back to the downloads and get the USB patch and run it first - it should clear the registration problems that come from a previous installation of the USB setup of the G85. The G85 and Xi are identical except that the G85 has more internal memory than the Xi. The G95 has an included network print server.
by rhblake on Aug 5, 2004 at 7:46pm Add comment
Just wanted to say you are awesome! Thank you so much for the information!
by unknown on Aug 6, 2004 at 2:05am Add comment
Just wanted to say you are awesome! Thank you so much for the information!
by unknown on Aug 6, 2004 at 2:05am Add comment
Just wanted to say you are awesome! Thank you so much for the information!
by unknown on Aug 6, 2004 at 2:06am Add comment
Me? Just trying to help - glad I could help you with what you needed.
by rhblake on Aug 6, 2004 at 5:29am Add comment
hey how do you turn the language to english
by T on Aug 6, 2004 at 9:12am Add comment
Hold in the # and 6 buttons while pluging int power and you will be asked to select the defalt language.
by Bert on Aug 6, 2004 at 9:24am Add comment
The Officejet G85 seemed to lock up in power save mode. I turned power off and then when plugged back in, there are no lights and the LCD display is blank (looks like some scanning is still taking place). The power supply measures 18 volts when connected to the G85. I tried resetting with the 6 and # keys pressed while applying power. No Help. I tried pressing the 6 and * key and got a message "ORION REV = AX6.0 Passed MEM Test".

Any thoughts on where to look next? How likely is it that the G85 should be replaced with a new 7110?

Thanks
RSM

by unknown on Aug 13, 2004 at 1:19pm Add comment
Very possible that the main electroncis has gone bad BUT I would use caution replacing it with the newer 7110 - many people are very dissatisfied with the newer HP equipment especially the Officejets. One possibility is to find a used but working G85 or 95 on ebay cheap and pull it's board rather than getting into the newer more expensive gear or trying to replace the expensive board. I continually cannibalize two units into one and hang onto parts that are left over and usable - unfortunately no boards.
by rhblake on Aug 13, 2004 at 1:57pm Add comment
Printer cycles on & off,LED screen reads Initializing momentarily then turns on & off.Tried 6 # power cycle???
by unknown on Aug 13, 2004 at 7:57pm Add comment
Looks like this is the place to be for the G85. I get an error after self test. It says paper jam, I have looked and had the machine apart and there is nothing to be found, also the cartridge carrier goes all the way to the left and stays there even when the door is opened. It is not stuck as I can move it when the power is off. Any help would be great.
Ole
by Ole on Aug 17, 2004 at 1:55pm Add comment
Well the carriage to the left is normal with a paper jam error as far as the machines I'v worked on have done. With no paper in the path I would say that the sensor for the paper path is 1)stuck 2) dirty (they are opto-mechanical). It depends on how far you have disassembled whether you've checked everywhere or not or have inspected the sensor flags
by rhblake on Aug 17, 2004 at 2:40pm Add comment
Try the procedure on this web page. The G85 is not a listed model but the mechanism is the same.
h10025.www1.hp.com
by Bert on Aug 17, 2004 at 2:53pm Add comment
Thanks for the quick reply I tried Bert's suggestion a few times to no avail. Can you tell me where the paper sensor's are and what they look like. The cartridge carrier is still going over to the left then gives kind of a grinding noise if this helps at all.
Thanks
Ole
by unknown on Aug 18, 2004 at 11:00am Add comment
Clean the encoder strip on both sides with a paper towel and a mild diluted cleaner like 409 just to eliminate a possibility.

Were is the paper sensor?
Remove the rear access door. On the left, looking from the rear, at the top of the feed rollers there is a small lever like device that actuatates an optical switch after the paper feeds. It could be struck, out of place, or missing. I believe there is a similar device used to detect the presence of the access door (don't quote me). Don't get them confused.
by Bert on Aug 18, 2004 at 11:25am Add comment
I have cleaned the encoder strip. I looked for the sensor in the rear of the machine to the left and it appears to move ok. But on the right side there maybe a peice missing it looks like something should snap in to it but I can't be sure since this is the first time looking at the G85.
Thanks
Ole
by unknown on Aug 18, 2004 at 12:01pm Add comment
If you mean a plastic faceplate light grey in color with a gear (large and white) visible then no there is nothing missing - if you have a duplexer instead of the rear door that's where the duplexer is driven from.

Take a Q-tip dampened lightly with Windex, and without damaging the sensor flag run it between the legs of the U os the sensor - repeat with the other side dry to get excess out. Try again. If not then next step will have to be pondered by myself and Bert.
by rhblake on Aug 18, 2004 at 1:34pm Add comment
The peice I am talking about is to the far right above the rod that holds the big black rollers. It looks like it would go between the two black peices that the paper is guided through. It kind of looks like the same hook up as the flag on the other side. I think I have tried the Q tip in the right place it is the only flag peice i see. still doing the same thing. Thanks again for your help.
Ole
by unknown on Aug 18, 2004 at 2:50pm Add comment
Please help me.

My HP Officejet K80 have this error: "Paper Mismatch Replace Transparency with Plain Paper then press enter". I have done this so many times still nothing happens, please tell me what to do. This only happens when there is a fax coming in or if i go online using my fax machine.

Please tell me what to do.
by Randolph on Aug 19, 2004 at 8:10am Add comment
This is a thread for the G85. Open a new thread for the K80 and I'll tell you whats wrong.
by Bert on Aug 19, 2004 at 8:54am Add comment
I have a G85 which is showing a Paper Jam error. No paper is jammed, but the paper lifter does not seem to operate when the feed rollers turn. It almost seems as if a sensor is stuck that is indicating a permanent Paper Jam. Thanks for any help you can give.
by Ray on Aug 19, 2004 at 10:23pm Add comment
The paper lifter may be out of place. Remove the rear access door and pull the sliding paper tray forward. Check the shiny metal piece about 1" X 2". If it's tabs are not in slots in the bottom, that is your problem.

The paper sensor can be viewed by removing the rear access door. Looking from the rear, it is a small lever like device at the top of the left feed rollers. It should move freely.

Officejet G85 Paper Lifter, Reinstalling

The metal piece (paper lifter) lifts the paper so it can engage the feed rollers.

1. Looking from the rear, remove the T20 Torx screw on the left side. This will allow you to remove the LIU (Line Interface Unit).
2. Remove the rear access door.
3. Remove the rear panel by pressing two latches underneath. It will hinge upward.
4. Release and remove the feed rollers by rotating the lever toward you that is integrated into both black feed roller shaft bearings. The levers rest in detents and must be pried outward slightly with a small slot style screwdriver before they can be rotated (Note: There may be a protective cover on the right that must be removed before the rollers are removed. Two clips hold it in).
5. Pull the sliding paper tray forward.
6. The dislodged paper lifter can now have it’s tabs reinserted into the slots in the bottom of the printer. The slots are between the left two feed rollers.

Tip: Always remove paper jams through the rear access opening.
by Bert on Aug 20, 2004 at 9:20am Add comment
Hi All,

I am wanting to re-instert the paper lifter (metal piece) in the back of the printer that lifts the pages to feed. I read the instructions, but am not sure where to hook in the back end. The front of it is fitted into two slots in the bottom of the case, and the back is loose and flops up if I lift it. Where does the back end hook to?

Thank you,

Arpad



- unknown
Bert good point on the jams from the rear - that's why the rash of broken paper pushers lately in the machines using the Deskjet 9xx style print engines (G85 is one of them) and now HP has stopped allowing anyone to purchase them - what a crock that they can control what parts we can buy to fix the machines we bought! Imagine GM disallowing sales of spark plugs and not allowing other distribution channels to make or sell them as well - heck of a way to promote sales huh? Anyway I just repaired a G85 thru a ship-in/repair/ship-back system to a guy that works for HP - he can't even get the part yet I bought 3 in May...should have bought 300 if I knew this would happen.

On the other problem for Shawne - go to the file download site for the G85 at HP.com under downloads and get the USB program that will help delete the USB installation properly. Then reinstall your software or the newest one (I use the older version that came with mine under Win2000, don;t like the way they monkeyed up the newer version) and then see if you regain communications. You should first check that your USB cable isn't damaged though by using a different USB cable - USB looks durable but it's a very fragile cable.
by rhblake on Aug 20, 2004 at 7:20pm Add comment
I have a G85 printer I am getting rid of, and am willing to give it to anyone who wants it for parts. The power supply seems fine (steady green light), but no life at all in the printer. Probably a board gone(?). Many parts surely still good, incl. the "brick". Lightly used for 2 years.

I'm in the Philly area (western suburbs: near West Chester). Please contact if interested in a free parts printer.
by unknown on Aug 21, 2004 at 7:02am Add comment
Do you still have the printer? I may need the motor encoder. - Anonymous
Sent you a direct email Andy...hold this for me as I have need for one as noted in the email.
by rhblake on Aug 21, 2004 at 7:21am Add comment
I am running XP with my printer. I changed to a USB and now it won't print at all. When I try to print it give me this message: Error initializing output device.
I have downloaded the driver update. I am puzzled and would appreciate any help.
Thanks
by unknown on Aug 22, 2004 at 7:58pm Add comment
I am running XP with my printer. I changed to a USB and now it won't print at all. When I try to print it give me this message: Error initializing output device.
I have downloaded the driver update. I am puzzled and would appreciate any help.
Thanks
by unknown on Aug 22, 2004 at 7:59pm Add comment
Make sure that you have a good USB cable. Uninstall the driver. The download should have an uninstall utility included, either included on the screen that is displayed when the installation starts or in the program group that was created. Once that's done go to this web page and follow HP's instructions.
h10025.www1.hp.com
by Bert on Aug 22, 2004 at 8:34pm Add comment
Doe anyone repair the main logic board. I have a couple of G85 in shop. HP wants too much for a board.
by Bob on Aug 23, 2004 at 10:30am Add comment
Sent you a contact to get with by email or phone - I think he does repairs on them, up in the Chicago area.
by rhblake on Aug 23, 2004 at 12:12pm Add comment
My officejet G85 will not print anything, the printer scans the document but will not take in the paper to print, this also happens when I try to print from my computer. Any ideas?
by unknown on Aug 23, 2004 at 1:45pm Add comment
That would likely be that the large pickup rollers in the back are dry and dirty. You can turn the unit around while unplugged and take a soft cloth that doesn't leave any lint and clean just the wheels with the rubber by lightly moistening the cloth with windex, water even isopropyl alcohol. once you clean a section roll it further by pushing the wheels some towards the top (or the other way if you feel binding but I'm pretty sure upwards, the way it feeds) and clean the three for the exposed surface. Do this until you see the clean area you started with and then put the back door (or duplexer) back on and try it out. You can change the whole roller shaft too easily by removing the torx screw over by the phone port, sliding that cover off, pulling the phone unit (LIU) out and the reaching under the center rear cover and unlocking the two snap locks at the bottom and pulling out. The tricky part is unlocking the pastic guide around the right side gear hole, it has tabs on bottom and top to unlock and then pull out. Then there is an unlock lever on the shaft on either side - Black in color and you pull them away from the metal slightly to let the index pin loose and then swing to the unlocked position and them carefull pull the roller shaft out and set the new assy in, in reverse of the removal. If you need to do that I have to let you know that HP has blocked that from outside sales, p/n C6429-60144, but it can be found on a number of printers that people might have laying around as junkers -
Color Copier 180/190 C6741AR, C6741A, C6743A
Color Copier 280/290 C6742AR, C6742A, C6744A
DeskJet 930C-C6427A C6427AR, C6427A, C6427J
DeskJet 930C-C6427F C6427F
DeskJet 930C-C6427G C6427G
DeskJet 932C C6427BR, C6427B
DeskJet 935C-C6427E C6427E
DeskJet 950C C6428AR, C6428A
DeskJet 952C C6428B
DeskJet 955C C6429C
DeskJet 970Cse C6429B
DeskJet 970Cxi C6429A
InkJet FAX 1220xi C8462A
InkJet FAX 1220 C8461A
OfficeJet G55 C6734AR, C6734A, C6738AR, C6738A, C6736AR, C6736A
OfficeJet G85/G85xi C6737AR, C6737A, C6737B, C6739AR, C6739A
OfficeJet G95 C6740AR, C6740A, C6740B
OfficeJet K60/K60xi C6748AR, C6748A, C6749A
OfficeJet K80/K80xi C6750A, C6751A

Of course they may be in as bad of shape - or you might get rubber rejuvenator from this site's parts and supplies area. I think they have an 8.5x11 pad with it thats easy to use.

by rhblake on Aug 23, 2004 at 2:32pm Add comment
My G85 is pulling the paper back in after it prints. If I print one page at a time I am fine. If I try and print multiple pages it will grab the recently printed sheet and try to pull it back into the printer and crinckles it all up like an accordian. Any suggestions?
by unknown on Aug 23, 2004 at 4:06pm Add comment
That is probably the three fingered paper pusher having broken fingers - look inside the area where the paper comes out, near the top of the tray the paper goes to - you will see a rod attached to the bottom that is supposed to have three fingers up that sit into three slots in the bale mechanism. Likely your paper is not ejecting all of the way because the fingers are missing. Normally I could order these C6429-40031 paper pusher parts but HP has been nice enough to recently block most of the high wear parts from any outside sales, even resellers don't have these that I know of AND the part is a full teardown item to replace. I do them on a ship-in/repair/ship-out flat rate basis and the last I did was for a person that works in a division of HP for his office but I can't get anymore at the moment and neither can you the owner. I am scrambling to locate a vendor that has some or even a plastics maker that will create aftermarket reproductions - nothing right now. For now just be sure to stay at the unit when doing multiple sheets and as they finish remove them forward by hand to prevent the crinkle and jam.
by rhblake on Aug 23, 2004 at 4:16pm Add comment
The multi-page paper feeder is pulling in all the pages at once. How can I fix this? It also sometimes crinkles the pages as it comes out of the feeder if I feed them in one by one.
by Carmel on Aug 23, 2004 at 5:18pm Add comment
Do you mean the top document feeder for the scanner or the feeder that sends plain white paper into the printer?
by rhblake on Aug 23, 2004 at 7:29pm Add comment
rhblake:

I am talking about the top document feeder.
by Carmel on Aug 23, 2004 at 7:35pm Add comment
The crinkling and jamming is likely a part of a previous jam in the paper path and the feeding of more than one page is a worm or broken separation pad. I see no real parts listed for the ADF assy at HP and it's only used on the G85/95 series and the Color Copier 280/290 (a G85 without an LIU and the input ports disabled in firmware is the only diff really). Anyway follow the opening and do what you can if you have mechanical abilities but remember if you break it you own both pieces.

You can open the ADF unit but it's best to unplug it from the base, unclip the cable and set it on a table. Flip it on it's top upside down and in the front of the unit you'll see two places where there are plastic clip downs. Carefully undo those and move the lid section towards the back and off. Then look into the ADF lower section for loose paper. For a separation pad look in the area where the originals sit waiting to be loaded for a pad, usually a U shaped pad witha metal spring backing or plastic that has a spring under it. It has been a while since I've opened an ADF so without a breakdown and recent memory I can't give you more than that.

Bert may have more experience with them more recently and be able to give a better description.
by rhblake on Aug 23, 2004 at 7:54pm Add comment
Thanks for the advice rhblake, unfortunately cleaning the rollers does not appear to have solved the problem. Actually the rollers look to be in good nick and when I turn them manually they readily grab the sheet of paper, it just does'nt happen during the printing or copying process. When I try to copy the scan happens but nothing else and the green light on the quality display just keeps flashing until I press the cancel button. If I don't press the cancel button and try to do anything else the display reads busy and I am unable to do anything until I switch the machine off then on again.
by unknown on Aug 24, 2004 at 11:32am Add comment
Pam
If the page is staying in the scanner, clean the two white rollers. They are on the scanner cover. Use a damp cloth. If that helps I suggest using rubber rejuvenator as a long term fix.
http://www.fixyourownprinter.com/kkx3.html
by Bert on Aug 24, 2004 at 12:33pm Add comment
Pam
If the page is staying in the scanner, clean the two white rollers. They are on the scanner cover. Use a damp cloth. If that helps I suggest using rubber rejuvenator as a long term fix.
http://www.fixyourownprinter.com/kkx3.html
by Bert on Aug 24, 2004 at 12:36pm Add comment
I have this same problem. When I put paper in the feeder and put a little gentle pressure on the front of the lid, the paper will feed all the way through. I think that I have an adjustment problem. Any thoughts - dmquimby
I have XP and OfficeJet G85 all in one. I have a Dell computer. I upgraded to a new driver and it said it only worked with an USB. I bought one for $24 and put it on the computer and printer. I don't know if I have to plug it in a certain place or just anywhere on the back of the tower. Now I can't get it to print at all. In Word Perfect I get the message "Error initializing output device." It won't print in notepad either. I have taken if off and put the regular printer cord and that doesn't work either. I have deleted and reinstalled printer and drivers. HELP please. Thanks
Ann

by unknown on Aug 24, 2004 at 10:30pm Add comment
I don't know where you got the driver but HP's web site says the downloadable driver works with either USB or parallel.
h10025.www1.hp.com

Go to this web page to work through USB installation problems.
h10025.www1.hp.com

If the driver will still not work, I suggest uninstalling it again. Generally the driver installer has an option to uninstall an installed driver, or it may be in a program group that was created. If neither of these options are available, go to the Control Panel and select Add/Remove Programs and uninstall anything that is obviously part of the G85 installation.

If you have not downloaded the driver in the first link, I suggest that you do so. The only downside is that it is huge, 60 MB. Go to this link for installation instructions.
h10025.www1.hp.com
by Bert on Aug 24, 2004 at 11:30pm Add comment
I saw the previous notes about the G85 with the
"check colour/black catridge" problem. I did as
Denny Conway directed. Fact is, I have done it several times to no avail. Is there something else that I can do? I can get the page alignment to operate, but it always says it has failed. I have had THIS G85 only about 18 months.
Thanks,
Bill
by Anonymous on Aug 27, 2004 at 8:46am Add comment
You must be able to print yellow and black. If you cannot, the odds favor a defective cartridge. Always clean the cartridge and carriage electrical contacts with a cotton swab and alcohol when there may be a cartridge problem.

If you removed a paper jam through the front or had a multiple sheet feed, the spot sensor may be broken. There is discussion of the issue in this thread.

Go here for sample aligmnent page printouts and the procedure to bypass the the alignment.
h10025.www1.hp.com
by Bert on Aug 27, 2004 at 9:39am Add comment
Thanks Bert and all who tried to help. I uninstalled the drivers one more time and it worked this time! I can print. It doesn't start immediately but does within a few seconds after I set the HP to print.
Ann
by unknown on Aug 27, 2004 at 12:40pm Add comment
I have a G85 for sales (does not work, bad main board????). Scanner glass is fine, has power cable and brick as well as parallel cable. I also have a few refilable color cartridges. Anyone want to make an offer?
by Craig on Aug 27, 2004 at 1:05pm Add comment
A Big thanks to Bert and All.

My G85 is up and running, 1500 miles from where I asked the question. Really appreciate the help.
Ray
by Ray on Aug 27, 2004 at 2:46pm Add comment
Bert,
Still working on that cartridge thing. I get one
short black line and a longer yellow line that is little squares. That is all that comes out and it still fails the test. No other lines on the page.
by unknown on Aug 28, 2004 at 9:04am Add comment
Bert, same problem as some others, have a paper jam error. I have checked sensor in the back, made sure there is no trash in rollers and oiled rail. it still immediatly goes to paper jam error when I start up and the carage goes to left, but no paper is fed. If I block the back sensor it will pull a peace of paper part of the way through, so that does not seem to be the trouble. Help please
by Mike on Aug 30, 2004 at 10:57am Add comment
dirsup59263
Go to this web page. It will show the alignment page printout and how to bypass the alignment. I suggest bypassing the alignment and testing the printer to see if all colors are printing. If thay are not, make sure you have good cartridges. Most of the Deskjet 900 series use the same cartridges.
h10025.www1.hp.com

Mike
Go to this web page. Your printer may be out of time. The page does not mention the G85 but the models listed use the same mechanism.
h10025.www1.hp.com
by Bert on Aug 30, 2004 at 11:49am Add comment
I have the g85 with the duplexer installed. Paper jams when I am in the double sided mode. Basically it prints the first side, pulls the paper into the duplexer (while the paper is getting pulled in the gears make some noise) and the paper gets stuck in the duplexer. Please help
by unknown on Aug 30, 2004 at 8:38pm Add comment
Sorry forgot my email address.

I have the g85 with the duplexer installed. Paper jams when I am in the double sided mode. Basically it prints the first side, pulls the paper into the duplexer (while the paper is getting pulled in the gears make some noise) and the paper gets stuck in the duplexer. Please help
by unknown on Aug 30, 2004 at 8:38pm Add comment
First thought is a problem with the duplexer - probably not locked all of the way into the printer on both sides. Another possibility is something jammed internally or even gummed up bearings within the duplexer. Yet another possibility exists with a missing tooth of either the drive gear on the duplexer or the large white gear on the end of the paper pickup roller assy inside of the printer at the back access.
by unknown on Aug 30, 2004 at 9:25pm Add comment
Hi! Ive owned an HP officejet G85 for so long that I think Thomas Edison sold it to me... but its been ever loyal and trustworthy and its given me yeoman service. My question,,,, I get a rusty red colour when I print.. Ive called HP and they kindly provided me with the hands on technicals for cleaning the cartridge etc.. .and that doesnt seem to work... any ideas... i suspect its probably not major...but Im beside myself trying to figure it out.

chuck
by unknown on Aug 31, 2004 at 3:09pm Add comment
Remove and reinsert a cartridge to intiate alignment. The bottom of the printout should have all of the colors in horizontal bars. If you don't see pure cyan, magenta, and yellow then that is your problem. You could have a missing color or an adulterated color (sometimes they get mixed). The odds favor a defective cartridge even if it is new. You can also test the color cantridge in another printer to verify the results. Any Deskjet 900 series will work.

If everything looks okay and the color printout is still 'weird', delete and reinstall the driver.
by Bert on Aug 31, 2004 at 5:25pm Add comment
I have a G85 with problems. Im operating XP. I keep getting the "Align Cartridges" error message, which fails each time. (Have done many times so far). (Print is at an angle on page).

I needed a new black ink cartridge (installed new HP 45 cartridge. Printer said no cartridge installed, even so I had. I took it out and the copper ribbon that the printer heads on was ripped and apparently thats why it wouldn't recognize the black cartridge. Luckily told store it was defective, but now afraid to try and reinstall. I put the old black 45 cartridge back in and it didn't rip that one. No way to see if there is a burr or something in there that ripped the ribbon (Have installed HP ink cartridges since l996, so I don't think it was me, lol). Even tried a mirror. Is this fixable?

Bob
by Bob on Sep 1, 2004 at 8:53pm Add comment
The cartridges have to be printing all colors for the alignment to work. If they are, you may have a broken spot sensor lens. It's on the lower end of the small circuit board thats under the cover on the right side of the carriage. Wild guess: Don't use the built in XP driver. Download the latest version from HP.

The copper ribbon problem was probably a fluke. I've never seen or heard of it before. Find an old 15 or 45 cartridge an try it as a sanity check.
by Bert on Sep 2, 2004 at 12:55am Add comment
Bert,
Like George on 6/22 my fax has quit working. I tried the reset with no luck. Is there a way to tell if it is the fax module or the LIU?

Thank you,
Maria
by Maria on Sep 2, 2004 at 6:36am Add comment
The LIU is the fax module per se. It handles the telephone traffic. If you do go to change the LIU you merely remove one torx screw that holds the cover over the phone connection area then slide the cover back and off - then slide the LIU module out. Push the new one into place, slide the cover back on and put in the screw - that easy. Many have a choice of international or US only LIUs - I assume you are in the US so the less costly US Only version is what you want to order unless you have plans on moving overseas with the G85.

Now is this a cure to fax problems? Not always but you need to uninstall and reinstall your software with the newest version first. You can also set the machine to factory defaults and clear memory by unlplugging the machine (don't just turn it off, unplug it) then hold the # and 6 keys down while plugging it back in and let go of the keys and let it initialize. Let it go to it's idle/ready state and you can then do a print of the settings and see that your fax header is cleared to factory and other things are out-of-the-box as well. Then you can redo your settings to your liking including the wizard to set telephone settings and all and try it. If still non-functional try uninstall/reinstall of the software and THEN try to change the LUI.
by unknown on Sep 2, 2004 at 6:58am Add comment
I got into the menu to fix a cartrige alignment problem and not can't remove the "phone off-hook" message. Have held the ENTER while pressing MENU, pressed CANCEL and most othere buttons.
by unknown on Sep 2, 2004 at 10:59am Add comment
I recently bought a new computer using XP and I then installed my hp g85, which had previously worked OK on my old computer using Windows 98. At first, it printed and faxed all right (a month or so), but when I tried using the scanner, things started to go wrong. I kept being told to switch off and on. Eventually, it seemed that I could only do one print job and then I'd have to close down and restart. Then, it refused to do anything at all.
After reading your advice on this site, I downloaded the driver from h10025.www1.hp.com and tried to install the new driver. Half-way through installation, I got the message "Install detected that the system has already successfully completed the installation of this software". The first time this happened, the installation closed down. After uninstalling the previous installation, I tried the above procedure again and this time, during uninstall, the message "Internal Error 2753 hpoavn07_exe_Bin_all_all_25" appeared, after a while followed by the message "Fatal error during installation" and the installation closed down. I tried this several times, every time with the same result. What can I do?

Veronica
by unknown on Sep 2, 2004 at 12:08pm Add comment
DMN
Press and hold # and 6 while plugging in the power to do a reset.
by Bert on Sep 2, 2004 at 12:30pm Add comment
Veronica
Try this. Go to the Control Panel and select Add/Remove progams. Remove anything obviously associated with the G85. Then go to the Program Files folder and delete any folders associated with the G85. Download a fresh copy of the driver and attempt the installation again. This web page may be helpful.
h10025.www1.hp.com

There are no guarantees that this will work. If it does not, consult a computer technician.
by Bert on Sep 2, 2004 at 1:01pm Add comment
Veronica,

I have gotten this problem on numerous occasions. On the installation CD in the Setup folder is a file called "Launcher.exe". Run this and it will fully uninstall the HP OfficeJet. - Anonymous
i have a g85 connected to a network of of computers...for some reason when i print from any of them the text/pictures on the print page are not aligning properly. everything slopes down to the right a little. I aligned the cartridges several times, and the test page comes up successfully, but the alignment is still off...can someone help me?
by unknown on Sep 3, 2004 at 12:04pm Add comment
Cartridge alignment is most likely not your problem. The alignment sets the registration between the color cartridge and the black cartridge. This amounts to a relitively small misalignment that is compensated for when the alignment page is printed and scanned. (You can see a blue light on the carriage during scanning.)

Printing from another software applicatin using a similar document format. If the text aligns properly, then the problem is outside the scope of this forum. If it does not, print directly to the printer from the computer running the application. If you still have misalignment, try using different text sizes and fonts with your prictures.
by Bert on Sep 3, 2004 at 2:24pm Add comment
I had the error code: 0xb80014f8 on my HP G85 and wrote to HP Support. They asked me to do the # 6 cycle and then a semi-full reset power cycle (both didn't work) and now it has a new error code. They said it needs to be serviced. The current error code is: 0xb90002d4 and the lights blink consistently.

Do you know what either of these codes mean? What kind of cost is associated with fixing this, is it worth it? Anything I can do myself?

Thanks

by unknown on Sep 5, 2004 at 1:31pm Add comment
Sandra my guess is that the mainboard is bad but since there is no service info on these nor many parts anymore thanks to the genuises closing down many of the mechanical parts there is no way to tell short of actually ordering the mainboard ($111 plus shipping for the US, $258 for Europe) and if it works then you send the bad one back - otherwise if it doesn't you can send the $111 board back but be charged a $25 restock plus you won't be refunded shipping to or from you. It could be a mechanical failure or a failure of the carriage board too, which is unavailable unless you get it from a parts only salvage machine.

Parts for the inkjet line have closed up so bad that I no longer take ship-in/repair/ship-out repair jobs as I might not be able to get the parts I need. By the way if you do choose to junk the machine in the end contact me by the email link - I'll pay the shipping from you to me rather than seeing it go to landfill as I have a few people locally that are low budget like churches, schools, day care, etc that it would be nice to have parts on hand for.
by unknown on Sep 5, 2004 at 1:52pm Add comment
Help! After removing jam I must have knocked off the right side paper guide on the output area. It was resting on top of the paper tray cover. It is black plastic, trianglular in shape about 3" long & 1" wide at wide end with two mounting posts. Also there was a 1/8" dia. x 1/4" long spring that was on one of the mounting posts. The spring has a straight wire extending at one end and a bent wire at the other end (U-shaped). The intact left guide sets in a gray plastic housing and a similar housing exists on the right side. I can see how the guide ports slip into the holes in the housing but don't know how to attach the spring or which way it slips onto the guide post.
by unknown on Sep 5, 2004 at 7:02pm Add comment
Well first of all you need to remove jams from the back door - that saves you from breaking the ejector (aka kicker) fingers off that are no longer available. Yes you did knock the paper lifter on the right side out and if the plastic isn't broken you can probably put it back in. Problem 1 - you need to remove other parts to get the grey assy off that it mounts to. You can try pulling the paper tray out as far as it comes normally then somewaht flexing it to get the tray off the guide & stop. Once it is out there are two tabs underneath that hold the tray's guide unit in - you may have to remove the side sovers though and if so you run into problem 2 - nearly a full teardown using two different sized torx bits. Anyway once that tray guide is out, whether it came out easy or you had to do a teardown, you can lightly lift the two outer plastic fingers that hold the grey unit down and slip it up and off and then try to reinsert the paper flipper and spring or get a right side assy from a salvage machine. The new one merely slips into place and snaps down then you put everything else back in reverse order.

I think I have one of those if you can't get it put back together, provided you're in the US. Email me if so and we can work something out - the part (AFAIK) is no longer available from HP.
by unknown on Sep 5, 2004 at 7:58pm Add comment
I have a this model and when it prints, black marks show up on the printed page in variuos spots. Is this because the pressure is not even
from the lid? The problem has gotten progressively worse over time.
by unknown on Sep 6, 2004 at 7:26am Add comment
Hi,

Great information in this thread! I have a problem with my G85 in that the print is misaligned. The paper in the feeder is square and the side bar and end bar both move freely. However when I print a full page Box, the bottom left margin is approx 1/8" while the top left margin is about 3/8" . The top left is 1/2" while top right is 3/4". Any clues?
Thanks
John
by unknown on Jan 5, 2005 at 11:59am Add comment
Remove the rear access door and clean the feed rollers with a damp cloth. If that helps, I suggest using rubber rejuvenator.
http://www.fixyourownprinter.com/specials/misc/chemicals/S03
by Bert on Jan 5, 2005 at 11:01pm Add comment
i am currently in the process of repairing my hp officejet g85xi as bert has suggested and am trying to remove the service station to clean. I cannot seem to find the screws that will free the vertical frame.

In case i am doing this in error let me discuss my error: i put a refilled ink cartridge into my officejet and it seems to have exploded or leaked like it had a hole in it. After that alignment of cartridges failed and on the alignment sheet there is no black ink coming out at all. i have three black ink cartridges so i was thinking of trying what blake suggested and reset the memory. please help!
by guest on Jan 19, 2005 at 11:33am Add comment
The vertical frame (or backbone) is held in by five screws. Two screws go through the carriage rod and come out vertically. Two screws come out horizontally, one just to the left of the belt tensioner spring and the other just to the right of the carriage drive motor (both are between the loops of the carriage drive belt). The last comes out vertically on the far right and screws into the service stations body.
by Bert on Jan 19, 2005 at 11:46am Add comment
I am trying to find part number C2145-00037. It is an ESD blade installed between cartridge and carriage PCA. I have tried number parts places with no luck. This part goes behind my black ink cartridge on the carriage. Any suggestions?
by unknown on Jan 22, 2005 at 1:21pm Add comment
We get constant questions about the 'missing' ESD blade. My G85 does not have one and most of the later model printers that use the 45 cartridge don't have one. If you must have it, the only hope is a scrap printer. There is also a spring behind it. I doubt that many were ever sold as spares because they don't fall out.
by Bert on Jan 22, 2005 at 1:41pm Add comment
Hi,

this looks a great place for help with the the G85 - is there a place to get help with the G95? I have a 'Scanner failure' which does not fix itself by switching off and on again. Any clues? Thx - Anonymous
The G85 does NOT have an ESD blade in the black socket.

If you buy an ESD blade for a G85 you will not be able to install it, the carriage looks like it will hold one, but when you try to put one in you will find that it does not fit, (I'm 100 percent sure).

The printers that use an ESD blade for the black cartridge, for example a DeskJet 960, will work fine without one. I could NOT buy a 960 carriage from HP, so I've installed three 970 carriages on 960's that came in for repair with damaged carriages, the 970 carriages would NOT accept the ESD blade that the 960's had installed. All three 960's worked fine without the blade, and none have come back to my shop since the repair.

The only way that one of those "blades" could fall out would be if the plastic holding it in broke off, so if you were really missing one, then you would need a new carriage.

There was a lady posting on fix your own printer looking for an ESD blade, I was willing to sell her one, but I kept trying to talk her out of it. Each time I emailed her I let her know I would be happy to sell her the part, but that I didn't think it would fix the problem. Eventually she cleaned the carriage contacts, and the contacts on the cartridges with a damp coffee filter, then dried them off with a dry filter and got her printer working.

If you really want an ESD blade I'll sell it to you for $3 plus shipping, but it will not fix your problem, and you probably will not be able to install it, (see second paragraph).

This information also applies to the DeskJet 970Cxi/Cse printers.
by Stephen on Jan 22, 2005 at 6:44pm Add comment
I have a message on my screen that says "Remove and Check Black Cartridge". I noticed there was no blade behind the black cartridge and I figured it fell out and was gone forever. I contacted HP regarding the message and went through all their checks to no avail. It does no good to remove and check the cartridge, nor cleaning the contacts, etc. Any suggestions on fixing my problem? - Anonymous
Read the post before yours.

You need to try a known good cartridge, or test your cartridge in a working unit.
by Stephen on Jan 22, 2005 at 7:37pm Add comment
I have tried numerous cartridges, all new HP type cartridges. I will put one in a known good printer and see what it says. If you can think of anything else, please advise. Many thanks! - Anonymous
Remove the scanner glass and clean the underside.
by Bert on Jan 24, 2005 at 12:53pm Add comment
I have a problem witrh the document sheet feeder on the G85. If I want to send a multi page fax the sheet feeder does not seem to pull in the paper and at times it will jam in middle of pulling in a paper. Is there just something that has to be cleaned to fix this?
by unknown on Jan 24, 2005 at 12:59pm Add comment
Look into the document feeder and you will see some rollers. Clean them with a cotton swab and rubber rejuvenator. Open the scanner cover and and clean the two white rollers also. Get rubber rejuvenator here.
http://www.fixyourownprinter.com/specials/misc/all/S03
by Bert on Jan 24, 2005 at 3:04pm Add comment
I have an HP G85 that randomly makes loud crunching like sound that seems to be coming from the scanner section. The scanner works and I can also fax from the glass. The noise sounds like the gears are slipping or grinding. Sometime the noise happens either before or after a scan job or fax job, but it will also make the noise randomly as if it is resetting itself. I read this thread but did not see anybody describing a similar problem. Any help would be greatly appreciated.
by unknown on Jan 25, 2005 at 11:01am Add comment
Eric
Read my post 2/04/2005 @ 7:04 PM.That should fix your printer. Mine was doing the exact same thing. If you have any questions email me and I will walk you through it.

Dale - Anonymous
Remove the scanner glass and clean the underside. Also lubricate the rod that the scanner head travels on with a few drops of Tri-Flow, available at cycle shops in small squeeze bottles.

Removing the scanner glass
1. Unplug the Automatic Document Feeder (ADF) cable in the rear.
2. Lift off the ADF.
3. Remove the two T20 Torx head screws in the well where the ADF hinge was.
4. Release the latch under the right and left corners of the control panel and the glass assembly will lift off.
by Bert on Jan 25, 2005 at 9:14pm Add comment
Is there a way to take apart the Automatic Document Feeder. Or do you have a good way to clead the rubber rollers with RRR?
by eli on Jan 26, 2005 at 3:30pm Add comment
Try reaching into the ADF with a cotton swab to clean the rollers. I wouldn't attempt diaassembly unless all else fails. I don't have any instructions so your're own your own. If you have a good mechanical sense you should be able to do it. Just take your time and take good mental notes, or written ones for that matter. I won't be able to back you up because I've never had one apart.
by Bert on Jan 26, 2005 at 4:53pm Add comment
I have acquired a G85 that belonged to my late brother. I've recently activated it and everthing seems to be working fine, however I do not have a manual to edit some preset settings. Among other things, I would like set all printing to black (as the kids are depleting the color unnessarily!), black text printing appears to be 'bold' than 'normal'. Any ideas or sites where I can access the instruction manual. Thanks in advance.
by Hitesh on Feb 3, 2005 at 12:50pm Add comment
Hitesh,
Click on start,click programs,click hp,click director,click print settings,click advanced,check the box that says print in grey scale,cliick ok. - Anonymous
A friend gave me a hp g85 that wouldn't power up and he said he got from someone else. I took it apart and resoldered the power adapter. The sucker fired right up, on the display it says the old remove paper jam and then hit enter, the carridge goes all the way over to the left, and the motor spins and says the same thing over again "remove paper jam" I've checked the paper out sensor and it seems to be working fine. I know this has been address before and I apologize in advance for a repeated question. Thanks for any help in advance.....
by starbuck on Feb 4, 2005 at 3:29pm Add comment
Wanted, I need help locating a service manual for a HP Officejet G95 Printer. I have looked everywhere and can not find one.
by unknown on Feb 6, 2005 at 10:14am Add comment
As far as I know there is not one.
by Dale Nichols on Feb 6, 2005 at 10:32am Add comment
Go to eBay and use the search term "OfficeJet G series." There is one for sale. Contact the seller to make sure it is what you are looking for.
by Bert on Feb 6, 2005 at 9:30pm Add comment
Used HP officejet g85 for sale..

Okay, I've spent enough time on this thing. Does anyone want to buy one for parts? Just let me know. For some reason mine refuses to align the cartridges properly and I'm sick of playing with it so I'm buying a new printer with built in network capability.

[email protected]
by henry bockman on Feb 9, 2005 at 9:11am Add comment
Where do you buy the rubber rejuvenator?
by unknown on Feb 11, 2005 at 4:53pm Add comment
Where do you buy rubber rejuvenator?
by kklvlv on Feb 11, 2005 at 4:57pm Add comment
Can someone please tell me where I can download a driver for G85printers for my Mac iBookG4 running on OSX?
by unknown on Feb 17, 2005 at 1:38am Add comment
were do i find the program. I had a "bug", now fixed, but lost my HP oficejet program?
by Anonymous on Feb 18, 2005 at 11:31am Add comment
Had a "bug", and is fixed now.
I lost the HP program. How do I get the software download?
Thanks

Ed
by unknown on Feb 18, 2005 at 11:33am Add comment
? on g85xi about 4 years old. using on an eMac computer. worked sporadically with Mac, which I connect to with a USB. Recently got HP to actually mail me a disc with latest drivers also. then one day got "align cartridges" message. did so, but tells me "align failed" and to repeat. did quite a few times, and it just keeps printing a page with one pink rectangle. tried # and 6 when powering up, which gets message to go away, but won't print or copy then. when I try to copy, just get a blank page, even though it seems to scan glass with document first. Am using almost full, fairly new HP ink cartridges. Please help?! Thanks.
by peternanna on Feb 26, 2005 at 9:57am Add comment
Hi! I hope someone can help and fast. I have a G85 all in one. It will scan from the computer fine, but it won't print or copy anything. The display reads "Remove and check black cartridge" but the cartridge is full. When I try to do a copy, the normal mode light starts flashing and that is all I get. It will sit here for hours just flashing. PLEASE help!!!
by unknown on Feb 26, 2005 at 7:10pm Add comment
peternanna
The alignment failure can be caused by a broken spot sensor or cartridges that are not printing all of the colors. Go to this web page to view a proper alignment page.
http://h10025.www1.hp.com

If the alignment page is correct, inspect the botton of the sensor on the right side of the carriage. It is held in place by one T10 Torx head screw. The sensor should have a clear rectangular lens on it's bottom edege.

Blu_Tonight
Clean the cartridge and carriage electrical contacts with a cotton swab and alcohol. If that fails, you may have a defective cartridge. A full cartridge can be electrically defective.
by Bert on Feb 26, 2005 at 9:06pm Add comment
Anyone know where I can get some rollers for the ADF on a G85
by unknown on Feb 27, 2005 at 11:47am Add comment
I own an officejet g85 by HP. I have misplaced the cd to download the printer. How do I come up with one. I need to get this working immediately for a court matter. Please help.

[email protected]

Anyone have a cd that they can copy. I believe I may have sold mine in a yard sale accidentally with a bunch of cds that I didnt use
by Judy on Feb 27, 2005 at 10:36pm Add comment
I am unable to receive faxes - can send them, copy and print - when sent a fax, an error message comes up "mismatch paper...transparency". Any suggestions? Can't find the manual. Thanks
by unknown on Mar 1, 2005 at 10:42am Add comment
The rectangular lens on the spot sensor is almost certainly missing, probably broken off because paper jams were removed through the front rather than the rear access door. ALWAYS remove paper jams through the rear access door.

Replacing the spot sensor is easy. It is under the bulging cover one the right side of the carriage. Remove one T10 Torx head screw and it comes off. Order HP P/N C2693-67037.
by Bert on Mar 1, 2005 at 12:45pm Add comment
I think I need to replace the spot sensor mentioned, because I had a jam and cleared it through the front. It is a very small mirror like reflector about 1/6" square.

Are there any exploded views or parts lists that I can access to see exactly where it came from and what I have to do to get to it.

I lifted the top part of the printer and see one #10 torx as you mentioned. That takes off the right cover, but where do you go from there?

Where can I purchase the part number mentioned?

Thanks in advance. - Anonymous
I had a paperjam of sorts and apparently while removing the crumpled mess through the front, all three of the tiny little plastic points that help push/eject the paper out onto the tray after printing, they broke off. I did not see/hear them break, but apparently they did cause they're not there now. Now the paper does not fully eject and gets caught by the print cartridges when the next page is printing. Does anyone know the name of this part, can it be ordered, and can it be replaced at home without going to a shop?
by Stuart on Mar 3, 2005 at 12:17am Add comment
The paper pusher is no longer available from HP. The only option is to recycle one from another machine. I suggest seeking out a dead Deskjet 3820: they died young in mass becuase of a design flaw. I've never seen one without a good paper pusher.

If you feel comfortable working on mechanical stuff, you can fix it yourself. The procedure is posted on this thread.

NEVER remove paper jams through the front. ALWAYS remove them through the rear access door.
by Bert on Mar 3, 2005 at 9:29am Add comment
I have this same problem with my officejet g55 all-in-one. Not sure when it stopped working right, but I can guess that it was probably a paper jam someone in the office cleared from the front (from what I've read here).
I don't see any spare parts laying inside the printer, but it doesn't push the paper out all the way so that last little bit gets caught on the next page to be printed.

What should I look for and where should I look to see if anything is broken? And if so, are the parts readily available for my printer?

Thank you for being so helpful.

Susan - Anonymous
HELP !
My G85 initializes, Scanner light comes on for about 45 seconds and turns off, then I get the sacnner error missage. Also every time I turn it off and on again, it asks for the language (ii for English). Is that a scanner problem or may be the electronics. Thanks
by wahid on Mar 3, 2005 at 10:28pm Add comment
I would try dealing with the scanner issue first.

Clean the underside of the scanner glass.

Lubricate the rod that the scanner head travels on with a few drops of Tri-Flow, available at cycle shops in small squeeze bottles.

Clean the scanner head drive motor encoder disk with a mild cleaner.

Officejet G85, removing the scanner glass
1. Unplug the Automatic Document Feeder (ADF) cable in the rear.
2. Lift off the ADF.
3. Remove the two T20 Torx head screws in the well where the ADF hinge was.
4. Release the latch under the right and left corners of the control panel and the glass assembly will lift off.
by Bert on Mar 4, 2005 at 9:33am Add comment
Hi Bert:
Thanks a lot for the help. It turned out that the "brick" was shot. One of the IC's on the board was black. I replaced the Brick and the sucker kept going without a blink.
This is a great site, keep the good work - Anonymous
(Please excuse my very un-technical description of the printer parts.) I have been getting a message that there is a print head jam and the printer is making a funny noise when it tries to move the head. When I look at where the paper comes out of I see there is a thin black plastic piece that I guess guides the paper as it comes out. It has some plastic that seems to be stuck with the head. I also think one of its protruding pieces has cracked off as I tried to dislodge the print head. Is this piece replaceable?
by eli on Mar 4, 2005 at 10:00am Add comment
The small mirror is retained by a larger rectangular plastic lens. Since you found the small mirror, the spot sensor is broken for sure. Contact the forum operator for a spare part. (310) 372-5331

The spot sensor connects to a cable and will unplug when the small cover is removed. You won't need an exploded view once the cover is off. Everything will be obvious.
by Bert on Mar 4, 2005 at 3:19pm Add comment
Hi All!

Awesome forum! Wish I had not found it till now!

Anyway, a friend of mine called today and asked if I could look at his HP G85. He said it stopped printing in black...color prints fine...black does not print at all. He has tried several new cartridges and still, no black, all color. If she chooses to print in black only, page is blank. From what little I know about HP printers, I know it could be something simple or something major. Before she brings it over tomorrow, any ideas where to start?

Not sure of any error messages she may or may not have.

Appreciate the help and love the site...someone had a brilliant idea!

thb
by thb on Mar 4, 2005 at 5:53pm Add comment
When cartridge problems occur, always clean the cartridge and carriage electrical contacts with a cotton swab and alcohol.

New cartridges can be defective. Check the expiration dates. Blot the nozzles on a damp paper towel. If there is no evidence of ink the nozzles are plugged. Some people have been successful getting the ink flowing using a vaccum cleaner or by soaking the nozzle area in near boiling water.
by Bert on Mar 4, 2005 at 8:54pm Add comment
thanks for the quikc response, will get that checked out later on today! I HOPE that is all it is but, she swears that she has tried to clean and check the cartridges several times before calling me...we shall see! - Anonymous
Brett,

Do you have an anwer to by question I posted the other day?
by eli on Mar 7, 2005 at 3:46pm Add comment
1. Remove the rear access door and check for a paper jam.
2. If there is no paper jam, the service station (where the cartridges park when the printer is idle) may be jammed. It could mean that the drive motor has failed or the service station needs to be cleaned. Either way the printer will have to be partially disassembled.

The piece you found may be one of the paper pusher 'feet'. There are suppose to be three of them. They commonly get broken when paper jams are removed through the front. The paper pusher feet retract just as the paper feeds and pop up to push the paper into the output tray when the page finishes. If they are broken, the second printed page will jam.

ALWAYS remove paper jams through the rear access door.
by Bert on Mar 7, 2005 at 5:24pm Add comment
So is the paper pusher replaceable?
by eli on Mar 7, 2005 at 7:03pm Add comment
Many people have replaced the paper pusher in the G85 and other HP printers that use the same mechanism. HP no longer sells it as a spare part. I recommend finding a dead Deskjet 3820 and recycling the part from it. They died early and in mass because of a design problem. All of the ones I've seen still have a good paper pusher.

Refer to the my 6/17/04 1:08 PM post in this thread for instructions on how to do the disassembly. Don't be intimidated by the seeming 'complexity' of the job. It won't seem all that complicated once you get started if you like to work on mechanical stuff. Find the spare part before you begin.

The referenced thread does not mention the paper pusher. The addendum follows. I also have some pictures I will share if you are serious about the repair.

Removing the Fixed Paper Handler
1. Slide out the paper drawer and release it by pressing the button that's off center to the right.
2. Look into the cavity where the drawer was. You will see a shiny piece of metal about 1"X2". Take note of its location because it may fall out before you're finished (not a problem to reinstall).
3. Remove the paper handler body. To do this release the two claw latches on the underside of the printer and pull the handler body straight out.

Removing the Paper Pusher
1. Remove the right and left Wing Frame Asms. These widgets have the spring-loaded flappers on them. They are held in place by two small claw latches. Be careful because the latches are easily broken.
2. Rotate the rubber rollers toward you. This will raise a bar that will allow removal of the Rail that retains the Paper Pusher. Before lifting it out note the tab that raises and lowers the Paper Pusher. If this is not reengaged properly on reinstallation the Paper Pusher will not work.
3. Lift out the Paper Pusher and Rail Assembly.
by Bert on Mar 7, 2005 at 8:00pm Add comment
Bert --

I'm about to undertake paper pusher surgery on my G85, having obtained what looks like new parts from www.printerworks.com ($12 each plus $7 or so for shipping - I got two in case I break one during surgery). I've printed up your posts from 3/7/05 and 6/17/04 for guidance, and you mentioned some photos you may be willing to share. Can I get those please? Do you have them posted?

BTW, The Printer Works offers the paper pusher as a kit with instructions for $4 more, but that part number showed as out of stock on their web order page. And for those who can't find used ones, take heart - they listed 2100 or so in stock when I ordered last week! - dpm64
Bert --

I'm about to undertake paper pusher surgery on my G85, having obtained what looks like new parts from www.printerworks.com ($12 each plus $7 or so for shipping - I got two in case I break one during surgery). I've printed up your posts from 3/7/05 and 6/17/04 for guidance, and you mentioned some photos you may be willing to share. Can I get those please? Do you have them posted?

BTW, The Printer Works offers the paper pusher as a kit with instructions for $4 more, but that part number showed as out of stock on their web order page. And for those who can't find used ones, take heart - they listed 2100 or so in stock when I ordered last week! - dpm64
If copying initiated from the printer control panel reproduces color correctly, I suggest uninstalling and reinstalling the driver.

If neither copying or scanning works, You may have an empty or defective color cartridge. Remove the cartridge and blot the nozzles on a damp paper towel. If you don't see yellow, magenta, and cyan, you have a cartridge problem.
by Bert on Mar 10, 2005 at 9:21am Add comment
OK....got of the phone with tech support $30 later for them to tell me AI have a firmware issue....NOT FIXABLE. I get an error message ONLY when a fax is being sent to my machine. It reads......PAPER MISMATCH.....cllear treansparnency and replace with regular paper. It has regular paper ...always did. Can print from PC, scan, copy etc.....only goes into mismatch mode thing when a fax is trying to be sent. I have to reset the entire machine to clear the window. Any suggestions.......I am thinking a Dell 962 for 139.00.....looks like a steal.....
by Paul on Mar 12, 2005 at 8:15am Add comment
HP Tech support is clueless. The problem is most likely a broken spot sensor and easy to repair. It is on the right side of the carriage and attached by one T10 Torx head screw. Remove it and see if the rectangular plastic lens is missing from the edge that faces the paper. If so, the replacement P/N is C2693-67037. If I'm right, you ought to challenge the credit card payment on grounds of bogus information. The problem you have is will known to people who really work on these machines.

Tip: Always remove paper jams throght the rear access door to avoid breaking the spot sensor and the paper pusher.
by Bert on Mar 12, 2005 at 10:00am Add comment
Hmmm.....I will give that a try...I need to find that Torx tool......another ailment has now surfaced.......The black ink cart ran out.....I replaced it and cannot get the align cartridges of the LCD window. It sucks in paper and spits it right out again without printing. BUT I can print around it and also printed color pics today as well......I am giving your site a good workout today I think....:) Thanks for your help!
by Paul on Mar 12, 2005 at 10:43am Add comment
Alignment will also fail if the spot sensor is lens is missing.
by Bert on Mar 12, 2005 at 11:39pm Add comment
After years of working it won't print anything!
Indications are:
Shows printing bar up tp 100\%
Normal light on printer flashes then after a few mins I get an error message on the PC "Error Printing" however the normal light continues to flash until I push cancel on the printer.
System - Windows XP connected to USB Port DOT4_001. Scans Ok and Copies OK.

Can someone help an old man with advise!
by unknown on Mar 15, 2005 at 3:11am Add comment
Uninstall the driver, and download and install the latest version.
http://www.hp.com/country/us/en/support.html?pageDisplay=drivers
by Bert on Mar 15, 2005 at 10:41pm Add comment
Hi Bert, Uninstalled driver downloaded new driver, installed new driver,Symptoms exactly the same!
by unknown on Mar 17, 2005 at 6:59am Add comment
I suggest checking the system for viruses and spyware. Make sure your virus definitions are up to date. Microsoft has a free antispyware download available.
by Bert on Mar 17, 2005 at 10:05am Add comment
Hi Bert, have done that and I have Norton, Spy sweeper Adaware etc on all show no viruses. I have managed to get it to print once today when I did 6 and # together but I can't get it to repeat that to print.

Alfie
by unknown on Mar 17, 2005 at 12:04pm Add comment
I suggest trying the printer on another system. As it is, it's impossible to tell which is flakey, the printer or computer.
by Bert on Mar 17, 2005 at 7:44pm Add comment
Hi Bert, Yes that was what I was thinking ...
However for some strange reason I thought I would clean the print cartridges and holders before I moved it. It now prints OK in colour and black and white although it does say colour cartridge incorrectly installed!
by unknown on Mar 18, 2005 at 4:49am Add comment
People have reported multiple bad cartridges. I suggest testing them on another printer. Most of the Deskjet 900 series use the same cartridge set. Check the expiration dates on the cartridges. Check the spring loaded contacts on the carriage. If one or more is recessed, that may be your problem.
by Bert on Mar 21, 2005 at 10:02am Add comment
Help! I am new to this forum, However I did read some postings but didn't come across any postings that would be helpful to me. I am seeing lines(either a horizontal or a vertical lines, not a fine line but like a stripe) in my color printouts(graphics). It is not very conspicious unless you look very closely. However I haven't cleaned the printer since I bought it about 3 years ago. I will follow Bert's cleaning procedure.
by unknown on Mar 21, 2005 at 12:08pm Add comment
When I put papers in the document feeder to either copy or fax, my G85 can't sense that anything is there. Does anyone have any idea how to fix this?
by stumped on Mar 21, 2005 at 6:03pm Add comment
Make sure the cable coming from the document feeder plugged in all the way.
by Bert on Mar 21, 2005 at 8:33pm Add comment
I've already tried unplugging and replugging the cable. The little black plastic sensor "arm" depresses when a piece of paper is inserted in the feeder but it appears this is not signaling that papers are present. Any other suggestions? - Anonymous
Bert...am unable to retrieve your second response. Can you send it again?
by stumped on Mar 22, 2005 at 11:08am Add comment
My G85 overprints red whenever it is printing in color mode.
The result is (a) colors are wrong (b) light pink background
everywhere there is any color. (doesn't show when just
printing balck and white.
Cleaned and aligned cartridges (2 diofferent ones) multiple times, no change.
I haven't seen anyone else here who has this color overprinting problem.
Any suggestions would be much appreciated.
thanks - PD
by unknown on Mar 26, 2005 at 3:15pm Add comment
Press the Menu button until 7:Maintenance appears and then press Enter. Press the + button until 3:Restore Factory Defaults appears and then press Enter.

If the above does not solve the problem, press and hold # & 6 while plugging in the power.

If neither of the above solves the problem, reinstall the driver. If you used a CD from HP to do the original installation, run their uninstall utility first. If you have a high speed internet connection, I suggest downloading the latest driver from HP.
http://www.hp.com/country/us/en/support.html?pageDisplay=drivers
by Bert on Mar 26, 2005 at 6:33pm Add comment
Hi Bert.
many thanks for your answers on the forum.
This time it did not work.
i have reinstalled driver, rebooted printer (with # and 6)
restored factory defaults and even tried a different computer.
Also changed cartridges and cleaned.
there is just a constant background spray of pink when
printing in color. Also happens when copying.
I called HP but they were no help, and repairing it
will probably cost the same as a new printer.
Any further suggestions will be very much appreciated,
I would love to make it work again.
thanks - PD
- Anonymous
We have an HP Color Copier 190. It has recently started to make a noise when it prints. I decided to oil it, maybe not the best choice because after I did it, and tried to print a page it made a noise then sounded like it was eating the paper. I canceled the print job. It ejected the paper. I opened the ink cartridge door and noticed a ribbon like thing that had somehow become detached. I tried to see where the ribbon was attached but cannot figure it out. I checked on another printer that is also HP and it has the same ribbon like thing behind the ink cartridge. (They were not built the same so I could not match the notches) The printer now displays the message OPEN DOOR CLEAR CARRIAGE JAM THEN PRESS ENTER. (Even though the door is shut) I tried to press enter, nothing helps. Any ideas? Thanks for your help!
by js82 on Mar 29, 2005 at 9:25am Add comment
Hi, I hope you can help. I do not know why this problem started, as it is not my printer, but a co-worker's who said it was working fine the day before. The G85 will not stay on. When you press the on button the little LCD screen says "self-test" then "initializing" while the print cartridges move from left to right, then it displays "Self-Test again and goes dead. There are no odd noises or anything, it just won't stay on. Any ideas?
by KPS on Mar 29, 2005 at 10:17am Add comment
js82
This is a G85 thread. Create a new thread with HP Color Copier 190 as the subject and someone will help you.

KPS
There is a green light on the power connector that plugs into the back. Is the light flashing?

Does the power on button appear to be stuck?
by Bert on Mar 29, 2005 at 10:52am Add comment
The green light on the power cable is on and solid, not flashing, I also tried the unplug and plug in with # and 6 held down, but it did nothing. I have also been told that it at first was cycling throught the initializing (with print cartridges swinging back and forth once) then self test-inititialinzing and off over and over, untill my co worker manually shoved the print cartridges over to the left. Now it only does it once and dies.
Power button does not feel stuck, it depresses and pops back up like it always has. Also of note, when opening the printer as you normally would to install new print cartridges, the little caddy no longer moves to the center. - KPS
(Repost of an earlier message)
My G85 prints an extra pink stripe whenever it is printing in
color. Like a highliter or something.
i have reinstalled driver, rebooted printer (with # and 6)
restored factory defaults and even tried a different computer.
Also changed cartridges and cleaned.
there is just a constant background spray of pink when
printing in color. Also happens when copying.
I called HP but they were no help, and repairing it
will probably cost the same as a new printer.
Any further suggestions will be very much appreciated,
I would love to make it work again.
thanks - PD
by pd on Mar 29, 2005 at 12:06pm Add comment
Hello,
Maybe someone can help me with my issue? "Remove and check black cartridge" is the message that stays on my LCD screen. I just noticed that the of the contacts that's inside of the black cartridge seat is missing. Does anyone have any suggestions as to what I can do to fix this problem. Everything still works on the G 85 except I can,t see what I'm doing on the LCD screen due to that message. I don't know where that little piece went but does anyone know how I can replace it.
by abubayyan on Mar 29, 2005 at 3:33pm Add comment
This is DRIVING ME NUTS!

My printer used to work as normal, then it just decided not to.
My power supply has the green light on (no blinking), but when i plugged in the power into the back of the printer, the LCD comes on, but it does not say "self test" like it used to. So i tried pressing "6-#" but that did nothing, so i pressed "6-*" and now i get a message that says:
ORION REV=AX6.0
Passed MEM Test

SOMEONE HELP ME!
by unknown on Apr 9, 2005 at 10:31am Add comment
Did you press # and 6 while plugging in the power?
by Bert on Apr 9, 2005 at 7:43pm Add comment
yes i did, but that didn't work. - Anonymous
Yesterday I was trying to print an envelope and the printer jamed and ate the envelope. A small clear piece of plastic dropped down. It looks like it has a magnifing lense on it. The piece is only about 1/2" x 1/4". I tried to put it back where it seemed to fit but now it won't print anything. It says "PAPER MISMATCH Replace transparency with plain paper, and then press enter." The paper is plain paper and I even tried to change it with colored paper. I tried to adjust paper type. It seems that it scans the paper and can not distinguish the type. What can I do?
by unknown on Apr 12, 2005 at 8:17am Add comment
This is DRIVING ME NUTS!

My printer used to work as normal, then it just decided not to.
My power supply has the green light on (no blinking), but when i plugged in the power into the back of the printer, the LCD comes on, but it does not say "self test" like it used to. So i tried pressing "6-#" while plugging it in but that did nothing, so i pressed "6-*" while plugging it in and now i get a message that says:
ORION REV=AX6.0
Passed MEM Test

SOMEONE HELP ME!
by Anonymous on Apr 12, 2005 at 2:51pm Add comment
I get an "option not set" message when I try to scan with my officejet G85xi. How do I set the options? thanks for the help!
by christy on Apr 14, 2005 at 12:31pm Add comment

My printer used to work as normal, then it just decided not to.
My power supply has the green light on (no blinking), but when i plugged in the power into the back of the printer, the LCD comes on, but it does not say "self test" like it used to. So i tried pressing "6-#" while plugging it in but that did nothing, so i pressed "6-*" while plugging it in and now i get a message that says:
ORION REV=AX6.0
Passed MEM Test

SOMEONE HELP ME!
by Anonymous on Apr 14, 2005 at 2:12pm Add comment
Hi, I have a HP Officejet G85 CXI and the Fax Module needs replacing. Any one know where to buy that part?
by unknown on Apr 14, 2005 at 6:41pm Add comment
I have a spare module I could sell you for $24.99. That price includes shipping. - Anonymous
Christy
Is the message displayed on the printer or the computer? Risk saying too much rather than being too terse.

If the message is on the computer and you are using HP Director, select Scan, then select File, and then Scan Options.
by Bert on Apr 14, 2005 at 10:30pm Add comment
Bert, The message is on the machine itself. I am not using the director. I just reinstalled the drivers from the internet. Thanks for any help! ps. Hi from New Mexico! - Anonymous
This sounds great please let me know where to contact you. I am looking for the whole Module amd the part number is C6734-60070
by Anonymous on Apr 15, 2005 at 7:58am Add comment
My HP G85 doesn't unload/release the paper completely and the arms pick it up and crumple it during the next page coming out. Any suggestions?

by spinnell71 on Apr 15, 2005 at 11:42am Add comment

spinnell71
"The symptom you describe is typical of a broken paper pusher (P/N C6429-40031). The paper pusher has three 'fingers' that stand straight up when the printer is idle. They retract just as the paper feeds and pop up to push the paper into the paper tray when a page is finished printing. Removing paper jams throught front rather than the rear access door breaks them off."
This is Berts answer to the same problem on this same page. Search and learn.
by garym on Apr 15, 2005 at 3:24pm Add comment
So how do I fix this problem??? - Anonymous
okay,


My power supply has the green light on (no blinking), but when i plugged in the power into the back of the printer, the LCD comes on, but it does not say "self test" like it used to. So i tried pressing "6-#" while plugging it in but that did nothing, so i pressed "6-*" while plugging it in and now i get a message that says:
ORION REV=AX6.0
Passed MEM Test

ANY HELP AT ALL WOULD BE APPRECIATED!
by Anonymous on Apr 15, 2005 at 3:55pm Add comment
Hi from the "great frozen north" (Toronto Canada)

I have a G85 that seems to work OK except for some banding. When the print head is in the service station there is sometimes a grinding noise. I suspect that these two problems are related. I have noticed on close inspection that the grinding noise occurs when the print head appears to be about 1/8 of an inch right of where I think it should be for "servicing". This is an intermittent problem that can occur during printing or about 15 seconds after the print job is finished. When the servicing module moves to clean the head the whole head assembly is deflected upward. I once saw the toothed belt that drives the head appear to go slack and obviously slip on it's drive sprocket when the head was almost at the left limit. I suspect that something is intermittently preventing the head from moving all the way to the right limit. I have also noticed that the encoder strip tends to become coated in ink. Is the encoder strip used for positioning the head in the service station or is that position controlled by something else? ...any ideas about the intermittent jamming at the right? With the power off the head moves smoothly to both the left and right limits.

Thanks in advance
GordL
by GordL on Apr 18, 2005 at 11:37am Add comment
... sorry folks.

The line:
"print head appears to be about 1/8 of an inch right of where I think it should be for "servicing"."

Should have been:
print head appears to be about 1/8 of an inch _left_ of where I think it should be for "servicing". - Anonymous
...take three. No, I am not dyslexic but I'll bet everyone here thinks I am. Here is a complete repost with my lefts and rights corrected. They are now 'right'. :)

I have a G85 that seems to work OK except for some banding. When the print head is in the service station there is sometimes a grinding noise. I suspect that these two problems are related. I have noticed on close inspection that the grinding noise occurs when the print head appears to be about 1/8 of an inch left of where I think it should be for "servicing". This is an intermittent problem that can occur during printing or about 15 seconds after the print job is finished. When the servicing module moves to clean the head the whole head assembly is deflected upward. I once saw the toothed belt that drives the head appear to go slack and obviously slip on it's drive sprocket when the head was almost at the right limit. I suspect that something is intermittently preventing the head from moving all the way to the limit. I have also noticed that the encoder strip tends to become coated in ink. Is the encoder strip used for positioning the head in the service station or is that position controlled by something else? Any ideas about the intermittent jamming at the right. With the power off the head moves smoothly to both left and right limits.

Thanks again in advance and sorry for the confusion.
GordL
by GordL on Apr 18, 2005 at 11:53am Add comment
Bert,

I don't see any "three fingered" pusher anything. All I see are two black arms which push up the paper when printing and retract when done. I don't see any broken parts anywhere. Do you think I broke the paper pusher still? I read the other forums you mentioned. Do you still think I need to replace this part? Where do I find it???

Thanks,

Sean
by Anonymous on Apr 18, 2005 at 12:16pm Add comment
It doesn't hook to anything. That is probably the reason they tend to get out of place. ALWAYS remove paper jams through the rear access door.
by Bert on Apr 18, 2005 at 8:50pm Add comment
Thank you Bert.
by unknown on Apr 18, 2005 at 10:27pm Add comment
GordL
Clean the encoder strip on both sides with a paper towel and a mild cleaner.

The service station may have to be cleaned. Congealed ink builds up from priming and cleaning the cartridges. Cleaning requires that the case be removed and the mechanism partially disassembled.

Sean
The paper pusher fingers push the printed page into the paper out tray. If they are broken off the first page will print okay but following pages will pile up against the first page and cause a paper jam. If the fingers are broken the case will have to be removed and the mechanism partially disassembled to do the repair.
by Bert on Apr 18, 2005 at 11:22pm Add comment
Hi Bert

Thank you for your reply. I did notice that the service station was a real mess and suspected that it might be a factor. The only reason that I didn't tear it down though was that I couldn't figure out how to get the covers off. I took it to a repair shop and they quoted me $300.00 to $400.00 to replace motors, belts, and dozens of other bits and pieces. (I used to work in a similar business. This is what you were told to do when you didn't want to get involved in something that looked like a money pit.) I expect to get it back today and have read your detailed disassembly instructions elsewhere in this forum. I am confident that with information gleaned from some of your other posts I can pull this beast apart and repair it. Thanks again for your assistance.

Best regards
GordL
- GordL
Hi Bert,


My power supply has the green light on (no blinking), but when i plugged in the power into the back of the printer, the LCD comes on, but it does not say "self test" like it used to. So i tried pressing "6-#" while plugging it in but that did nothing, so i pressed "6-*" while plugging it in and now i get a message that says:
ORION REV=AX6.0
Passed MEM Test
- Anonymous
Hi Bert

Thanks for your help!

This thing is a honey of a printer, fax, copier, scanner, etc. if it is properly maintained. (but a proper bi+(# if it is not.)

Your instructions have been insturmental in diverting this G85 from landfill trash into a work-horse machine that is welcome in my SOHO.

GordL - GordL
I had the same problem and I just ordered the part - Go to the HP website and you will a picture of the Modem 2 screws hold it in. Part number is C6735-60001 Called a Fax Module assembly. cost is $39.00 plus tax and shipping depeneding upon where you live. My total cost was $53.04 and they take a credit card. It is a 10 minute installation with a Torx screwdriver.

Good luck
by unknown on Apr 20, 2005 at 2:40am Add comment
My printer was locked up the other day...nothing worked. I unplugged it and then plugged it back in. Now it won't power on at all. It's dead. I have green light on the cable that plug into the back of the printer...so I'm getting power. Are there any internal power handlers? Any recommendations on how to diagnose this issue?
by JG on Apr 21, 2005 at 11:10am Add comment
The power switch does not literally switch the power on and off. The switch only takes the printer out of the 'sleep mode', i.e. the printer is always on even when off. If there are no signs of life the control panel or main electronic board may have failed. There is also an outside chance that the power input connector has come unsoldered or partially broken loose from the main electronics board.
by Bert on Apr 21, 2005 at 3:39pm Add comment
Bert, thanks for the reply. Last night I pressed "6-#" and it ran a memory test, and said it was okay, but I still can't get it to power up. Does that change anything. - JG
I turned power off and then when plugged back in, there are no lights and the LCD display is blank. The power supply measures 18 volts when connected to the G85. I tried resetting with the 6 and # keys pressed while applying power. No Help. I tried pressing the 6 and * key and got a message "ORION REV = AX6.0 Passed MEM Test" . I tride 4 and * key got massage "CODE REV = AX6.0 Passed MEM Test".

If I press a bunch of buttons (the no. 5 usually) sometimes the green Quality light comes on. but the motor doesn't start.


by Bamerny on Apr 22, 2005 at 9:26am Add comment
JG, Bamerny

The only solution may a new printer. If you have an internal electronic failure, the parts are prohibatively expensive or unavailable. Bamerny, there may be a way to recover from the error without replacing parts, but I'm not aware of it.
by Bert on Apr 22, 2005 at 12:45pm Add comment
I get an off hook message when I try to send a fax. I verified that the telephone line is functioning. Any suggestions>
by Richard 4964 on Apr 28, 2005 at 7:33am Add comment
Since you have a working line and a good cable, there is a good possibility that the fax module has failed, P/N C6735-60001.
by Bert on Apr 28, 2005 at 8:53am Add comment
Does anyone have an old G85 that they want to part out? I need the fax module part number C6735-60001.
- Anonymous
Hi all,

I just won two G85s at auction on eBay and sure enough, and each had symptoms consistent with a missing spot sensor lens. I bought a T10 screwdriver (THEY ARE TWO DOLLARS FOR CRAFTSMAN AT SEARS, THEY HAVE A SOLID COLOR HANDLE AND ARE IN A BUDGET SCREWDRIVER ASSORTMENT WHICH IS NOT NEAR THE REGULAR-PRICED SCREWDRIVERS) and checked them. Sure enough, both spot sensors had no lenses in them. Bert, the technician, has clarified that the replacement part for this is now HP P/N C2693-67037. I have read this entire thread (SO informative), and the first part number Bert suggested was discontinued by HP. HP "discontinued" it, but the part with the new number (which HP says is used in some other printers) apparently is identical. Since I have no mirrors or lenses that I can try to glue back in, I guess it's time to go purchase the sensors. Then, I will try to get reimbursed by the eBay sellers (wish me luck)!

Doctuh
by doctuh on May 1, 2005 at 5:32pm Add comment
The den of thieves claims yet another victim! Good luck.
by moe on May 1, 2005 at 11:14pm Add comment
Sorry about your ebay experience.

I am looking for a scan assembly (the part that moves back and forth). Does anybody have a working version?

Mike
by bomelia on May 2, 2005 at 6:56am Add comment
1. Does anyone have a broken 900-series Deskjet where the spot sensor is intact (and would be willing to sell it)? If so, please email me. Thanks.

2. There is a scan assembly for a G85 listed on eBay right now. Of course, seeing my G85 eBay experience above, one must move with caution.

3. HP has decided that one of my G85s, despite its age, is "in warranty" on the basis of the PayPal receipt I faxed to them supporting my eBay purchase! They are going to exchange that G85 for a brand new (including ink) Officejet 6210. They only want the "core" G85 back (I get to keep the AC adapter, etc). Is there anything I should "pull" from the body before I send it out? The 6210 uses a full sized color but only a small black cartridge, so I decided to sell it on, you guesssed it, eBay! It will have the 10 month remainder of the G85's reset warranty, instead of a full year. Otherwise, it should be the same as what is sold in a store. If anyone reading this would want to buy it before I list it, please contact me.

Thanks again for all the help.

Doctuh
by doctuh on May 2, 2005 at 7:12am Add comment
How about the scan assembly??? :)

You think they would miss it? Or better yet, just the two electronic circuit cards on the head.

The one on ebay is too high when you consider the shipping cost. I really do not need the whole scan assembly, just the black box under the glass.

Mike
by bomelia on May 2, 2005 at 8:33am Add comment
Hmm...just went and looked at the 6210...how much do you want for it? Perhaps we can work a deal where we trade some parts (or the whole friggin chasis of my g85!! I got your lens!!

Mike
by bomelia on May 2, 2005 at 8:36am Add comment
I can't believe this. HP just confirmed that it is going to replace BOTH my broken Officejet G85s with new Officejet 6210s under warranty based on the proof of purchase consisting of a faxed copy of my PayPal payment! I don't want a unit which only uses a small black cartridge, which is the only real failing of the 6210. Now I will have TWO of them to sell! I still want a FULLY FUNCTIONAL G85 (or G85xi) which uses the 45 and large 78 cartridges where the 45 black lasts much longer! Mike (see above) has a used spot sensor. Does anyone have a G85/G85xi that works except for the spot sensor problem (described repeatedly above) they would sell for a relatively low price, delivered (to Tyler, TX 75701 USA)? I have my Torx 10 screwdriver and am ready to go to work!

Doctuh
by doctuh on May 2, 2005 at 2:33pm Add comment
I have an OfficeJet G85 that is like new and works perfectly!! Maybe I could trade you for one of your new 6210's. I live in Dallas. -Cory - Anonymous
I love my officejet g85, but lately it has quit printing halfway through a page and spitting it out. I have to go in and cancel print and that has been working up to today. Today I can not get anything to print to it, it gives an error-printing message. I have turned it off and on, restarted my computer. Got any suggestions?
Thanks,
Pat
by unknown on May 3, 2005 at 8:39am Add comment
Lets start with the easy stuff.

1. Check your computer for ample hard drive space.
2. Check your computer for viruses and spyware. Make sure your software is up to date.
3. Make sure the printer to computer cable is connected securely on both ends.
4. Uninstall and reinstall the printer software. I suggest downloading the latest version from HP.
http://h10025.www1.hp.com
by Bert on May 3, 2005 at 8:48am Add comment
Officejet G85 Spot Sensor Lens Missing

If you are seeing a 'Paper Mismatch Remove Transparency and Replace with Plain Paper' error, the spot sensor lens may be missing. To check, the cover on the right side of the carriage will have to be removed.

Open the printer as if you are going to remove the cartridges. Wait for the carriage to appear then unplug the power. Remove the cover on the right side of the carriage. It is held in place by one red T10 Torx head screw. The small printed circuit board underneath should have a clear rectangular plastic lens facing toward where the paper feeds through. If it is missing order P/N C2693-67037.

The sensor, if broken, was probably damaged because paper jams were removed through the front. ALWAYS remove jams through the rear access door.
by Bert on May 6, 2005 at 10:01pm Add comment
I want to tell you a thanks 1000 times thanks, you were right about the "lens" I found it in the [sic] ink cleaner receptacle, a little bit of super glue and all is well. The machine does everything it should.

Thanks again,
- unknown
Bert, rhblake and others

Greetings from the UK. I too have had problems with overflowing service centre. Very large volume of ink, after unit was moved and tilted, left too long at bottom of printer. Over time evaporation had coated inside of printer with black film, even into scanner box. Finally had to do something about it when scanner/fax stopped working. Periodic grinding scanner etc while unit at rest and while faxing, as described somewhere in this thread. Followed instruction on thread and took thing apart down to almost the bare chassis, even took off wiring loom and electric motor assembly on left. Was then able to wash off the ink on the base of the chassis with slow garden hose. After a bit of stray splash got on the paper feed rolers etc decided to go the whole hog and do them as well and then left to dry in sun/gentle hair dryer. Cleaned inside of scanner box glass, light tube with damp cloth etc. Re assembled G85 having washed various case parts etc in water. Fired it up, put in cartridges and hey presto back to normal. So pleased not to have to replace G85 with 7000 series and can continue to use the large 45 & 78 cartridges. Thanks Bert,rhblake and others who contribute to this forum

Regards David
by DavidUK on May 8, 2005 at 6:54am Add comment
I bought a second G85 for my son. It only had a 3400 page count so I expected it to be pretty clean but the service station was loaded up quite a bit. I guess the previous owner cleaned or primed the cartridges whether they needed it or not. Do you think this maintenance function is overused?
Using the great information your site provides I took it down to the basic pieces and cleaned it up. I have some questions and comments after completing the job.
1. Are there two sensors in the housing mounted on the side of the cartridge holder? One must be the spot sensor but there are two lenses, one looks amber and the other is clear.
2. The sensors on the L shaped PC board just sense the position of the paper feed and lift up lid for the cartridges, right?
3. Are there other sensors in the printer section besides the position sensors on the paper feed motor and carrage position?
4. When you get it torn down and the vertical frame removed from the printer you have left the paper handling portion of the printer. Could that be replaced, in whole, with the similar portion from a 970?
5. How does the service station motor know when the cartridges are capped?
6. Do you have to put it all back together to do any testing on the printer?
7. Comment When removing the scanner , after removing the springs, I found it much easier to push back on the latch, C6680-40053, to release it from the bottom of the scanner than trying to pry apart hinges to seperate the scanner from the printer.

Thanks
by garym on May 9, 2005 at 10:46am Add comment
Hi all,

I am a masochist! I "won" a THIRD G85 (actually a G85xi, as was one of the first two) on eBay. As mentioned above, the previous two each arrived with a missing spot sensor lens and were replaced by HP with refurbished Officejet 6210s. Both replacements have now arrived and will be listed at auction on eBay. This time around, I bought from a seller with over 10,000 feedback, 99.8\% positive, and a return policy where they issue a UPS return service label and also a full refund of the purchase price including shipping charges for "DOA" merchandise.

Sure enough, the unit was found to have two problems upon its arrival today. For once, it printed a test page perfectly (page count only about 3500), so the spot sensor works! One of the paper guides that stick out of the top of the unit was missing, and the other and its spring were loose in the packing box. We were able to reattach it.

When I tried to scan using the automatic document feeder (ADF), the paper got crooked when trying to feed and I got a paper jam message on the front panel. Is there an easy fix for this? I have conatacted the seller to ask for a return service label, but I would prefer to keep the G85xi instead if it can be fixed without needing extra parts.

Thanks again for all the help given in this thread.

Doctuh
by doctuh on May 10, 2005 at 9:39pm Add comment
Does anyone have a scanner box or just the scanner bulb to fit a g85? Thanks. - Anonymous
Does anyone have a scanner box or just the scanner bulb to fit a g85? Thanks. - Anonymous
garym
Q1. The spot sensor consists of a light source (blue) and a photo senor, thus the two lenses.
Q2. Yes.
Q3. No.
Q4. Yes.
Q5. 'Magic.' The motor is a stepping motor and once the printer self-calibrates, the electronics knows how many steps (the motor moves a designed in number of degrees per step pulse) it takes to cap the cartridges.
Q6. Never tried it.

doctuh
Clean the rollers in the feeder with a damp cotton swab. Clean the white feed rollers on the scanner cover and apply rubber rejuvenator (allow a few hours for drying). Sounds to me as if you need a parts machine.
by Bert on May 10, 2005 at 10:50pm Add comment
5/14/05
Hi y'all:
I'm new here as i just found your site tonight while searching for a refurbed HP-G85 Officejet. The one i'm using is my 2nd.
Prior to that i wore out 2 HP-1175 Officejets. I print & copy
30+ reams of paper/yr. So0 before this one croaks, i'd like to find another, preferrably refurbed. I've been refilling my own cartridges for about 10+ years without problems.
I haven't read completely thru the G85 forum yet because there are about 70/80 pages to get thru & i'm less than a speed reader.
Is there a page counter on this machine? If yes, how do i access it?
I sent an email to the good folks requesting a service manual for this machine just before i started this forum post.
I've got my fingers crossed that they can locate it for me.

I will continue reading this forum & try to collect as much knowledge as possible from it. NO! I'm not in the "Office Machines Repair Bus", & have no intentions of doing so.
My present career is far more important to me.
THANKS Y'all, D.R.
by unknown on May 14, 2005 at 12:16am Add comment
Go to the Reports menu and select Self-Test Report to get the page count.
by Bert on May 14, 2005 at 10:47pm Add comment
The G85 works well but the page count is 7570, how high will this machine go before it is worn out.

What is a high number???

TIA.
by unknown on May 14, 2005 at 11:10pm Add comment
I've seen the mechanism used in the G85 with a 30,000+ page count. By that time, or even before, the service station needs to be removed and cleaned because waste ink will be the verge of overflowing on to your desktop (the mother of all messes).
by Bert on May 14, 2005 at 11:30pm Add comment
Thank you again..

I will need to order the rubber components in the cleaning station because I believe I found pieces of it in the waste ink area. Big globular rubber "inky" looking pieces. I do not have a picture of what should be there...

TIA
Scott - unknown
The globs are congealed ink that builds up, which is normal. Usually the service station just needs to be cleaned, a messy job but cheaper than buying an new printer. The process has been discussed in this thread.
by Bert on May 15, 2005 at 10:00pm Add comment
Thank you again, could you tell me if the little blade looking things are all there is for cleaning tools [built in]. One glob looked like it was a rubber funnel looking thing.

TIA,
by unknown on May 15, 2005 at 10:15pm Add comment
Hi all, was glad to find this site. I have a G85 & G95. G95 fell sick last night when my other half tried to turn it into a coffee machine. The print head stalls to the left of the carriage and the message reads 'Clear Paper Jam'this seems to be the only three words HP is capable of burning into the eprom. I have experience with the older all in one HP printers so I made an attempt at cleaning the info strip (without proper access)yes you have guessed correctly, nil points for Joe. Just to compound the agony I managed to smash the glass on top (Scanner bed)what a day!!!!!!! Having looked at the threads this gives me some great info regarding getting into the machine however, is it so easy to access & replace the top glass (presumably from a glazier)

I will clean the horrible bit on the left, I see from previous threads this may be the cause of the problem. In the older 'all in ones', it was the plastic 'I know where I am' strip which needed cleaning.

Deep joy, any help would be much appreciated
by joeymac on May 17, 2005 at 4:29pm Add comment
Before we get into the paper jam issue, be aware that the scanner glass has a plastic strip on it that is used to calibrate the scanner head. Bottom line: You cannot replace it with an ordinary piece of glass. HP no longer sells a replacement.
by Bert on May 18, 2005 at 9:16am Add comment
Hi Bert and all,

I need clarification on one important point. I saved the plastic strip (with the white bar on it) that was attached to the broken scanner glass on my G85. If I apply the strip to right place on a new plain piece of glass of the proper length, width and thickness, will this work?

Doctuh - doctuh
Bert

What can I say, top man, like you I like to 'cut to the chase'. I guess I can keep the printer for spares for the G85. Many thanks for you time & effort, much appreciated.
Carpe Diem!

Joeymac
by unknown on May 18, 2005 at 10:48am Add comment
Problems: 1)"remove and replace color cartridge" so I cleaned it. Now it says "insert color cartridge" But it was just removed and cleaned and seems to be 'seated' properly...2) I am still unable to copy or print..I just receive busy message and the normal light flashes.

by unknown on May 18, 2005 at 1:28pm Add comment
It's not clear what you meant by "cleaned." If you have not already, clean the electrical contacts on the carriage and cartridge with a cotton swab and alcohol. If this does not solve the problem, test the cartridge in another printer. Any Deskjet 900 series uses the HP 78 cartridge. It is possible that the cartridge is defective.
by Bert on May 18, 2005 at 10:07pm Add comment
Hi,

Now that I have sent the two G85s that were missing a spot sensor to HP for upgrade, I destroyed a part on one of my used K60s, and suddenly am the proud owner of a spare spot sensor! Gee, why does it always seem to work like this? Does anyone have a G85 which shows the "paper mismatch error" and won't print a self-test or align cartridges (all signs of a missing spot sensor lens) but is otherwise working correctly that they might wish to part with?

Doctuh
by doctuh on May 19, 2005 at 10:43am Add comment
Bert

Yes you have gussed, my nose got the better of me and I have stripped down the printer (thanks to your instructons this was a piece of cake)however, turned it on it's back (big mistake, yes that black stuff went you know where) Anyway I cleaned out the ink box and the plastic strip which talks to the printer carriage.

I see what you mean about the glass having a calibration stip, obviously I will just have to live with the fact that the glass is cracked but I hope to continue to use the machine as a printer. You never got round to a suggestion for the carriage stalling on the left and the paper jam message (remember the coffee situation) A couple of years ago I spoke to an HP technician who was working on a machine at my college, he sais the paper jam message was one of the few messages which could appear (old officejet)& it may well have nothing to do with a paper jam
Bert, if you feel you have the time to answer this query I will be very grateful.

Kindest regards

joeymac
by joeymac on May 19, 2005 at 12:31pm Add comment
I have a machine that when the first page is donr printing it does not eject totally from the machine. The 2nd page comes and its it and makes the paper jam at times. The first page never comes out of the machine.

by unknown on May 19, 2005 at 9:44pm Add comment
joeymac
Plane A
Remove the cartridges and unplug the power. Wait 10 seconds and replug the power. After the printer reintializes reinstall the cartridges.

Plan B
Remove the rear access door and and try rotating the feed rollers by hand. They will offer resistance but should rotate. Check for a 'foreign object' in the mechanism. I have found everything from pen caps to bottle caps.


merritt67
The paper pusher fingers push the printed page into the paper out tray. If they are broken off the first page will print okay but following pages will pile up against the first page and cause a paper jam. If the fingers are broken the case will have to be removed and the mechanism partially disassembled to do the repair. HP no longer supplies the part. I suggest recycling one from a Deskjet 3820. They died an early death in mass for other reasons. All of the ones I've seen have good paper pushers.

ALWAYS remove paper jams through the rear access door to avoid damaging the mechanism.
by Bert on May 19, 2005 at 11:48pm Add comment
Bert

I will reassemble the printer any carry out your suggestions and report back

Many thanks for your time & effort, it is much appreciated.

Kindest regards

Joeymac

- joeymac
what is the part number for cartridges carriage for HP office Jet G95 and G85
by unknown on May 20, 2005 at 10:22pm Add comment
Bert

I have reassembled the printer but now the paper lifter mechanism seems not to be functioning. I loosened the rollers from the back as described in a previous part of this thread but with no success. I will keep trying to reslove but any ideas would be appreciated

Kindest regards

joeymac
by joeymac on May 22, 2005 at 3:36am Add comment
Hi,

I was able to find a G85 that seems to work except it needs a spot sensor. I "bought-it-now" it on eBay for $68 delivered (item number 6770537258, the description sure sounds like a spot sensor problem!). Hopefully, I will get a working G85 out of this yet!

Doctuh
by doctuh on May 22, 2005 at 5:48pm Add comment
shahbaaz
Both printers use the same cartridges, HP 45 and HP 78

joeymac
I sent you an email.
by Bert on May 22, 2005 at 10:02pm Add comment
Bert, Stephan, or,:
Where is the reports menu on the G85? I haven't been able to locate it.
Thanks, D.R.
by unknown on May 23, 2005 at 1:35pm Add comment
Hi all, Finally found this thread again.

Looks like I might be out of luck. I finally found a scanner assembly and replaced mine with one I bought off ebay (someone in here also noted it was for sale). Anyways, got it in and installed and got the same scanner failure error. So either I have TWO bad scanner assemblies or something in the bottom part of the printer is bad?

Mike
by bomelia on May 23, 2005 at 6:30pm Add comment
OK, my bad...I'm the serious bonehead. I missed one of the three ribbon cables. Plugged it in and all is well!!!

It was, after all, a bad scanner assembly. The replacement off ebay fixed it.

Mike - bomelia
Hi all

Joeymac here, just to say thanks to Bert, the G95 is out of Hospital, fit and well and ready to rock. If I can help any one with my limited knowledge, I will be there. Just a note to anyone who may think it is very too difficult or they not have the skills, last night I stripped and re-assembled my G85 in 37 minutes, that included removing the ink tray underneath the cartridges. It just takes some preparation, determination and motivation.

Carpe Diem

Joeymac

P.S. Does anyone out there have a glass panel (with calibrator) for the scanner lid, idiot boy here was careless during an earlier opening event!
by joeymac on May 25, 2005 at 12:36am Add comment
I noticed with my other scan assembly the same thing I see with the replacement...the scanner light stays on...all the time...should it?

Mike
by bomelia on May 25, 2005 at 5:12am Add comment
bomelia

I am not sure if you are aware you can alter the 'stand-by' time by using the MENU button, going to Status & Maintenance, then Set Power Save Mode. I appologise if this message is from a 'beginner' and it may be below your knowledge & understanding and feel free to tell me so!!!!!!!!!!!

I do however feel I should make a contribution as in only one week I have managed (with extensive help from this thread) to go from a beginner, to someone who has stripped & rebuild my G85.

Carpe Diem

joeymac - joeymac
Joey,

Thanks for the tip...it worked. In fact, I wonder how many of the scanner assembly failures are related to the fact that the default power saver mode is 12 hrs??????!!!!!!

Just a thought for all the other G85 users out there!!

Mike

All:

I now have spare parts for the scanner assembly.
(glass, light, motors, paper feeder and so on)

by bomelia on May 25, 2005 at 7:15pm Add comment
Mike

I would be very interested in the glass for the scanner, I am in Scotland, is that a problem.

joeymac
by joeymac on May 26, 2005 at 12:24am Add comment
hai

my officejet g85 just displays paper jam and clear paper jam and press enter

but no change even affter doing so

no paper inside the printer

when feed roller turned manually paper is picking up .

what must be the problem

help me

william
by unknown on May 26, 2005 at 1:02am Add comment
I do not know Joey, figure out the shipping charge (UPS, FEDEX, whatever) and if you are willing to pay it, you can have it.

My zipcode is 35763 (Hampton Cove, Alabama).

You can pay me easily through PayPal, [email protected]

Mike
by bomelia on May 26, 2005 at 4:53am Add comment
Mike

I will investigate and get back to you very soon.

joeymac
PS
Can you possibly figure out the weight of the Glass + bubble wrap. I know FEDEX etc. will ask.

Many thanks for your time & effort.

Joeymac
by joeymac on May 26, 2005 at 6:38am Add comment
I will after you get a few estimates. It cannot be more than a couple of pounds. Get a 5 and a 8 pund estimate. You will then have a good idea if it is worth the $$ and effort.

BTW, can't you just go buy a piece of glass?

Mike
by bomelia on May 26, 2005 at 7:48am Add comment
Mike

All received, I will call UPS today. Bert reminded me the glass is not the issue it's the calibrating bar which HP have fixed to the glass (inside the 'scanner box').

Regards

Joe - joeymac
My unit was always left on 24-7 The main processor turned dark brown and so did the underside of the PCB below it.

The printer locked up one day and has never powed back up since.

I fear the $195 to replace the PCB is more then the printer is worth now.

Just thought I would share my problem. - Anonymous
HELP!

I have a G85 - I removed a paper jam one day thru the front of the machine (I've since read here that I should do this thru the back and have duly noted.)

The printer now prints fine, but won't fully eject the last peice of paper before it prints the next - perhaps there is some safety mechanism that is supposed to pop up preventing the printer from printing over the bottom of the last peice of paper.

Help!

I called a local HP service center - they said it sounds like a paper pusher assembly and that it is NO LONGER MADE. What is this crap? True??

OR - perhaps this is a service issue I can fix myself. I was careful when I pulled the paper out, so I doubt I bent or broke something, but you never know.

Since my computer is down now too (arrgh) I will check back to this post tomorrow and see - thank you for your help.

Dave
by unknown on May 26, 2005 at 8:24am Add comment
Isn't owning a G85 a hoot??

Read through the posts above...lots of info on that.

Mike - bomelia
Dave bass

Broken Paper Pusher?

After a page prints it is necessary for it to be pushed into the paper output tray. Three ‘fingers’ accomplish this just as the page exits the rubber rollers that are visible when the cover is opened. Print a page and view the printer at an angle where you can see the carriage move as printing takes place. At the instant the paper comes out of the rollers, the three 'fingers' will pop-up and push the paper into the output tray.

What the HP service center didn't tell you is that the paper pusher is available if you know where to look. Three models that used the same part died early in mass for a different reason. I've never seen one with a broken paper pusher. Look for a scrap Deskjet 3820, or an Officejet V40 or 5110.
by Bert on May 26, 2005 at 1:47pm Add comment
Hi,

Once i try sending fax via g85 (direct or from pc), irrespective of fax sent or not, the status on G85 always remains 'BUSY'... and it doesnt allow me to press any buttons on the unit.. kind of gets hung! I have disabled redials if fax is not sent, still the same.

Once i restart the unit, it is back to normal.

Any suggestions?
Thanks. - unknown
Hi y'all!
Does anyone in this forum know where the the reports menu is located on the G85? If yes, please share that with me!!!! This is my 3rd post of this question.
Thanks, D.R.
by unknown on May 26, 2005 at 8:30pm Add comment
Press the Menu button and then press the Right Arrow button two times to get the Print Reports menu. Press the Enter button, then press the Right Arrow button until the function you want appears, and then press Enter to execute it.

Go to this web page to download the Users Manual.
http://h10025.www1.hp.com
by Bert on May 26, 2005 at 8:48pm Add comment
Well, like I said, it is yours for the cost of shipping. If we (UPS, FEDEX) do not exceed your pain threshhold, it is yours.

My guess is bubble wrap, packing, box, is going to come in under 8 pounds give or take a bit!!

Mike
by bomelia on May 26, 2005 at 9:50pm Add comment
Clean the rollers in the paper input feeder with a cotton swab and water (not dripping wet). Clean the white rollers under the scanner cover with a damp cloth. If the problem clears up, use rubber rejuvenator on the white rollers as a long term fix. Remove the rear access door and apply it to printer paper feed rollers also. Allow the rejuvenator to dry for a few hours.
http://www.fixyourownprinter.com/specials/misc/all/S03
by Bert on May 28, 2005 at 8:55pm Add comment
Is there a way to keep unwanted people from using my Officejet G85? Maybe an interlock or something like that. Thanks!
by unknown on May 31, 2005 at 3:43pm Add comment
What do you mean? Is it shared on a network? If so, unshare it.

If it is hooked directly to your computer (and not shared on a network) then use a password to logon.

Mike - bomelia
HRandall
Check the mechanism for a 'foreign' object. All sorts of strange things get jammed in printers.

Open the cartridge access door and remove the cartridges, then unplug the power. Replug the power and allow the printer to reintialize, then reinstall the cartridges.
by Bert on May 31, 2005 at 5:13pm Add comment
Bert, I think it would be a little less confusing in this hopelessly long thread if you clicked on the reply link next to hrandall's post, rather than replying to the thread. That way you would have a thread within a thread instead of all the separation. - moe
Bert: I stripped the printer down following your directions. Now
I want to check out a few functions. First, how much drag should
there be on the carriage? It seems excessive to me, but I don't
have any idea how many ounces it should take to get it moving or
keep it moving. Secondly, how do you remove the spring clips that
hold the felt washers in place? I want to clean and lubricate them
per you instructions.

Thanks. - HRandall
I have not seen any specificationss for carriage drag. Clean the carriage rod with alcohol. If the ink residue is stubborn, I use plastic polish that is available at auto parts stores.

Pry off the spring clips with a small slot style screw driver.
by Bert on Jun 1, 2005 at 2:10pm Add comment
I inherited an officejet g85 with a known problem of not feeding in paper from the bottom tray. The copying process would load in the paper to be copied from the top feeder onto the scanner fine. The next step of getting paper from the bottom tray to copy onto is the portion that doesn't work at all. It does not feed the paper in resulting in the OUT OF PAPER, LOAD PAPER AND THEN PRESS ENTER message.

Please help what I can do next! I'm going to read the manual, but that probably won't shed any lights into the problem

Thanks,
Dai

[email protected]
by unknown on Jun 1, 2005 at 5:02pm Add comment
Two possible causes
1. Remove the rear access door and clean the feed rollers with a damp cloth. If this solves the paper feed problem, I suggest using rubber rejuvenator.
http://www.fixyourownprinter.com/specials/misc/all/S03

2. Look into the paper tray at low angle and attempt to print a page. The paper should lift into the rotating feed rollers. If it does not, the paper lifter is out of place.

Officejet G85 Paper Lifter, Reinstalling

A shiney metal piece (paper lifter), approximately 1(2.54cm)" X 2"(5.08cm), lifts the paper so it can engage the feed rollers.

1. Looking from the rear, remove the T20 Torx screw on the left side. This will allow you to remove the LIU (Line Interface Unit).
2. Remove the rear access door.
3. Remove the rear panel by pressing two latches underneath. It will hinge upward.
4. Release and remove the feed rollers by rotating the lever toward you that is integrated into both black feed roller shaft bearings. The levers rest in detents and must be pried outward slightly with a small slot style screwdriver before they can be rotated (Note: There may be a protective cover on the right that must be removed before the rollers are removed. Two clips hold it in).
5. Pull the sliding paper tray forward.
6. The dislodged paper lifter can now have it’s tabs reinserted into the slots in the bottom of the printer. The slots are between the left two feed rollers.

Tip: ALWAYS remove paper jams through the rear access opening to avoid damaging the print mechanism.
- Bert
I changed the black cartridge in my printer now it only prints in black and (Orange) Red! I've changed the cartridge but the printout is the same. Any ideas??
by alfie on Jun 2, 2005 at 12:18pm Add comment
Clean the cartridge and carriage contacts with a cotton swab and alcohol.

Blot the color cartridge nozzles on a damp paper towel. A good cartridge will show yellow, magenta, and cyan. Also do the blot test on the black cartridge. - Bert
Hi very informative forum. I used my scanner for the first time and when I scan to WORD it appears there as unreadable text.If I scan to Image Editor everything appears just fine. Wondering if this is a scanner error or a softwear error. Thanks.
by unknown on Jun 2, 2005 at 3:54pm Add comment
Hi,
I just bought a lot of FOUR G85xi's on eBay for ONE CENT (plus $15 shipping each). No AC adapters, and one is missing some parts. I have 3 extra AC adapters, and so 3 is the maximum number of intact G85xi's I can salvage. I will keep you informed of my progress and ask for help as needed.

Doctuh
by doctuh on Jun 2, 2005 at 8:56pm Add comment
Bert,

Thanks for your help! I'm up to step 4 whereby I need to remove the right protective cover (RPC) in order to remove the rollers. Well, that's where I'm unable to find the clips mentioned to remove the RPC. Can you send a picture or a describe more in details how to remove the RPC? It seems to be wedged pretty good and removing would seem to break the RPC. Step 5 seems innocent enough, but I haven't gotten passed step 4 yet

Thanks,
Dai

[email protected]
by DaiLy on Jun 3, 2005 at 1:13pm Add comment
Emailed a picture.
by Bert on Jun 3, 2005 at 10:28pm Add comment
Does OS 10.4.2 (Tiger) support an Officejet G85? My printer will not work since I have upgraded. Help me Obi Wan Kanobi, you're my only hope...
by Billy O. on Jun 6, 2005 at 8:51pm Add comment
Bert, our office g85 is a stanalone unit. Over the past two days, i've had a problem with it initializing. It now no longer functions and only displays the message initializing. I've tried #6 combo when i plug it in to restart it, but no dice. I can get it to pass a memory test with *6, but nothing else.

Any thoughts?
by unknown on Jun 8, 2005 at 11:11am Add comment
stuart
Unplug the power for a few minutes and try again. If it still seems to be 'locked up', I suspect an electronic failure.
by Bert on Jun 8, 2005 at 1:28pm Add comment
Bert, thanks for the response. One of the first things i did was to unplug it for awhile. The problem still persists. I thinks its probably cashed. Thanks anyway. - unknown
Ok, I have gotten my G85 to accept the scrolled info from my Mac running OS 10.4 (tiger) but when it prints I get about 4 lines of giberish. Help me Obi Wan Kanobi, you're my only hope.
by Billy O. on Jun 8, 2005 at 10:41pm Add comment
Hello!

I just purchase a laptop running windows XP home edition. But the installation CD-Rom of my Hp officejet G85 has no provision for Windows XP drivers. Although Windows XP automatically identify the hardware and install default options, i cannot make use all the functionnalities of the printer (scanner, etc.) from the printer interface on the screen because it does not appear on my screen. I wish to install my printer properly so as to optimize its use. What do I do?
by unknown on Jun 9, 2005 at 12:38am Add comment
Hi everyone

Does anyone out there have a scanner glass for my G95 or a complete lid which they would like to sell.

Kindest regards


P.S. Thanks to 'fixyourownprinter.com' for saving my G95 from the 'wheelie bin'. (Bert stuff!!!!!!!!!!!)

Carpe Diem

joeymac
by joeymac on Jun 9, 2005 at 1:27am Add comment
Joemac,

No glass yet?

mike - bomelia
Does any one need a new fax module for a G 85? I have a new replacement that I cannot use. PLease let me know I will sell it to you for cost plus shipping
by wodash1148 on Jun 9, 2005 at 3:24am Add comment
Bert, I Have been looking all over the internet for help with my G85. It is leaking ink like a sieve; I have printed your instructions for cleaning and I just wanted to say THANK YOU from the deepest part of my printer.

-- Aultl
by unknown on Jun 9, 2005 at 3:07pm Add comment

adjaps - Download the G89 software and drivers here:

http://h10025.www1.hp.com
by garym on Jun 10, 2005 at 4:29am Add comment
Hi y'all!
I found a spring in the paper feed tray area of my G85.
If someone would be willing to look at a picture of the spring and tell me where it goes I would appreciate it very much!
My e-mail is [email protected]
by unknown on Jun 10, 2005 at 12:34pm Add comment
scott1
Sent you an email.
by Bert on Jun 10, 2005 at 1:21pm Add comment
Bert: Should the carriage on the G85 move smoothly and freely by hand or should it take as much as 10-12 oz to get it moving? Note: Once it starts to move, it moves pretty freely.
by unknown on Jun 10, 2005 at 3:19pm Add comment
I have never measured the break-away force, but as I recall, this style of mechanism seems to have a 'significant' amount.
by Bert on Jun 10, 2005 at 3:49pm Add comment
My 3 yr old Officejet G85xi will not turn on. When I press the ON button, nothing happens. I disconnected all the cables and retried and plugged into a different outlet and still nothing. I haven't used it much, maybe 1100 pages, so I don't think its overuse. Anyone have any ideas what it could be or what else I could try?

Thanks!
by unknown on Jun 10, 2005 at 4:08pm Add comment
jb
There is a green light on the end of cable coming from the external power module. If it is not on or blinking, the module is defective. If the module seems to be working, that leaves an internal electronic problem and indicates that its time for a new printer.

If you have access to a multimeter, you can also check the power module for 18 VDC output. - Bert
So, I will ask one more time, I have gotten my G85 to accept the scrolled info from my Mac running OS 10.4 (tiger) but when it prints I get about 4 lines of giberish. Help me Obi Wan Kanobi, you're my only hope.
If you know the answer PLEASE email me at

[email protected]

Thanks
by Billy O. on Jun 10, 2005 at 5:42pm Add comment
I have had problems with my officejet g85 ever since upgrading from Windows 2000 to Win XP. Not everytime,, but most of the time Windows crashes when a fax comes in, especially if Word 2000 is open. It all worked fine under Windows 2000. I have the latest driver from HP and I have Win XP service pack 2. Anybody have any thoughts on what the problem is? I have scanned for viruses and find none.
by unknown on Jun 10, 2005 at 6:15pm Add comment
Bert, thanks for the reply. However, I don't have any green light on my power adapter. I have other devices that do have lights on the power brick so that was the first thing I had thought of. My adapter is an HP 0950-2880.

I don't have access to any meter unfortunately. Doing a quick google search shows this link for it:

http://www.impactcomputers.com/0950-2880.html

Does that price sound reasonable and do you think it would be worth a shot? I've just never had a power brick ever go bad on me and wondering if thats a frequent problem.

Thanks for the help
by unknown on Jun 11, 2005 at 6:34am Add comment
I'm reciving the message 'Scanner Error - stop-start' when my G55 starts up.
How I can solve it ?
I read some post about to push the keys # and 6 on the panel, but i do not find any # key on my G55 Panel. What does it mean ?

I try to open the front of the device, to access the scanner following these statements found on the forum:

"
Removing the Scanner
Tilt the scanner upward as if you are going to access the cartridges. You will see two large springs. Remove them. The front of the scanner pivots on two large hinges. Pry them apart with a slot style screwdriver. They will resist but will release and allow the scanner to rotate upwards. Rotate the scanner approximately 90 degrees and it will lift off of it's rear hinges. Use caution as you remove it in case you do not have all of the cables previously mentioned disconnected.
"

I removed the springs and the pivot, but something is wrong because as i can see the scanner is inside the cover and is not clear for me ho to open it.
Are there any image showing the parts to be removed /opened for the G55 in order to access the scanner ?

Regards and thansk in advance

by unknown on Jun 11, 2005 at 10:28am Add comment
alez999
If it not necessary to remove the scanner assembly in order to remove the glass.

Officejet G55, removing the scanner glass

1. Open the scanner cover and lift straight up, and the cover will lift off
2. Remove the two T20 Torx head screws in the well where the hinge was.
3. Release the latch under the right and left corners of the control panel and the glass assembly will lift off.

Clean the underside of the scanner glass. Lubricate the metal rod with a few drops of Tri-Flow: available at cycle shops in small squeeze bottles. Clean the encoder disk on the drive motor with a cotton swab and alcohol (looking from the front it is located at the left rear). - Bert
ARE THERE ANY MAC HEADS OUT THERE?????
I am running OS 10.4.1 (tiger) and am unable to print since the upgrade?
Any ideas? Help me Obi Wan Kanobi, your my only hope...

Please email me at [email protected]
by Billy O. on Jun 11, 2005 at 12:26pm Add comment
Hi,

I just sold one on eBay for $10 plus $8 shipping, which is the low end of what they sell for. If you don't have a green light, you need a new AC adapter. The light is not located on the brick part, but rather on the end of the power cable right where it plugs into the G85. No green light, no power, dead unit, easy replacement. Try eBay, because when you receive them either they are DOA or work perfectly, and this is not something that costs much to ship or is easily damaged in shipping.

Doctuh
by doctuh on Jun 11, 2005 at 3:53pm Add comment
Doctuh, thanks...I found the LED and it's blinking very faintly. I almost didn't catch it. It's not bright and had to turn the lights off to notice it, but it is blinking. Does that mean the power supply is ok or does it matter that the light is faint?

Thanks! - unknown
jb
The power supply is dead. The light should be glowing brightly and not blinking.
by Bert on Jun 11, 2005 at 5:11pm Add comment
NOBODY USES A MAC IN HERE????
I FIND THAT HARD TO BELIEVE!!!!!
by Billy O. on Jun 11, 2005 at 10:43pm Add comment
I format My PC, and I want to install my printer "Office jet G85" but do not have the software to do so. Could I get help in how/where I could get the instillation?
by aboisa on Jun 12, 2005 at 10:49am Add comment
Go here.
http://h10025.www1.hp.com - Bert
Hi. We have a problem with our OfficeJet G85 4-in-1. I will not copy, scan, print, fax-anything; it keeps giving us the "remove and check color cartridge" message. We have cleaned the contacts and everything we're supposed to with cotton swabs and alcohol. Did the blot test. We have tried several different full cartridges. Nothing works. Tried resetting the printer, too. Looked at the cartridges to see if the springs were recessed. They all look to be in the same position, but how do you tell and how do you fix them if they need fixing? We do not have another printer that can use the same cartridges to check them with. We need this thing for our busines-daily. Is there ANYTHING else we can check and/or do to fix this? We'd rather not have to shell out the money for a new one.

Hoping for good news...thank you.
by confusedandfedup on Jun 13, 2005 at 8:35am Add comment
You have cleaned the contacts on the cartridges and carriage, and changed the color cartridge. The carriage electronics board may be defective.
by Bert on Jun 13, 2005 at 8:44am Add comment
Bert,

How would we go about finding out if the carriage electronics board IS defective and possibly fixing it without spending a boat load of money for it? What is the typical price to fix this problem, if that is the problem, and what is it compared to buying a new machine?

Thank you again. - confusedandfedup
This may sound a bit hokey, but the only way to know for sure is to replace the board. HP does not supply any components or test info, so subsitution is the only option. Experience points toward the carriage board. Recycled parts are the only affordable source, since HP no longer supplies the part.

The case must be removed and the print mechanism partially disassembled to do the repair. Instructions are available. If you can do the work yourself, the repair is affordable. In my opinion, the G85 is a better machine than the newest models, if only in the cost of operation. Judging from the size of this thread, people must like their G85s.

The part can be recylced from any of the printers listed on this link.
http://partsurfer.hp.com
by Bert on Jun 13, 2005 at 10:00am Add comment
Hello to all:

I'm experiencing the same problem as Mark G.
Printer cycles on & off,LED screen reads Initializing momentarily then turns on & off.

Is there a possible solution to this problem.

Thanks
by jrojo on Jun 15, 2005 at 11:05am Add comment
If the green light on the end of the power input cable is blinking, replace the power supply. The light should be on but not blink. If it is not blinking check the output voltage. It should be 18 VDC.

Make sure you are using the power supply that originally came with the printer. Other models may not supply enough current.

The replacement P/N is 0950-3807. - Bert
Read my last post. If the power supply is confirmed to be good, the odds favor a failed internal electronics board. The only option in that case is a new printer.
by Bert on Jun 15, 2005 at 11:03pm Add comment
I have a HP OfficeJet G85 all-in-one. My computer is not communicating with my OfficeJet G85; therefore, I need to download the driver so I can uninstall and install the printer settings so I can print color and black and white from my computer. I have a Compaq Presario Computer. How can I go online to download the Driver.
by unknown on Jun 15, 2005 at 11:09pm Add comment
Thanks for having this site---just reading through the questions and answers I was able to fix my printer in 5 minutes after trying to go it alone for an hour or so.
by Anonymous on Jun 19, 2005 at 6:10pm Add comment
Hi all,

The FOURTH G85 I won on eBay (only the FIFTH one worked when it arrived, all others were broken somehow) only had an alignment problem due to part-empty color cartridge when shipped by the seller. Unfortunately, when packing it he left space inside the box, the unit rattled around, and the scanner glass broke and ink spilled all over (but for some reason almost all on the OUTSIDE of the unit). I report it to UPS, UPS refunded the seller in full and DIDN'T PICK UP THE UNIT! The seller refunded me. So, I now have a FREE G85 that is intact (once I cleaned up the ink) except for the scanner glass. The scanner glass was still intact on the two G85's I sent back to HP last month for scrap...I could kick myself!

I also just bought four (now 3 due to unexpectly high shipping) G85xi's on eBay for ONE CENT (plus $60 shipping). None have power supplies (I have spares from the broken units). The fourth one I originally bought also had a broken scanner glass so I didn't have that one sent to me (it would have cost $23 for shipping and I already have one with the same problem). One has some missing pieces but INTACT SCANNER GLASS (so I can cannibalize from my freebie with the broken glass, or pull the glass from the one with the missing pieces). The other two are complete, but functional status is unknown.

Is there a source for the scanner glass? Does anyone have an extra one this week?

Doctuh
by doctuh on Jun 21, 2005 at 8:21am Add comment
doctuh - There is nothing special about the glass. Just measure and get one cut. Take a small piece so they can match the thickness. Reinstalling the plastic strip that is on the glass is the most important step. You have to gently remove the strip from the broken glass and reinstall it on the new glass in the correct location.
by garym on Jun 21, 2005 at 1:49pm Add comment
Hi garym,

I have the plastic strip from the old glass, but I thought that there was something EMBEDDED in the glass that made a conventional piece of glass inadquate as a replacement. Did I misunderstand?

Doctuh
by doctuh on Jun 21, 2005 at 7:53pm Add comment
Thanks for the reply

I am not sure if you can just place the calibration strip onto the glass, perhaps Bert has a view on this subject. Please accept my appologies is if your knowlegde is much greater than mine. I mention Bert as he seem to have lots of answers!

Kindest regards

Joe.
by joeymac on Jun 22, 2005 at 1:33am Add comment
wow ,I can learn so much here !
by printerlearner on Jun 22, 2005 at 2:17am Add comment
Hello,

I have a G85 that unfortunately is lacking it's power cord assembly.

I was wishing to make a very simple diagnostic test to see whether the printer had any chance in being resuscitated or not.
Been sleeping in a warehouse for well over a year.

I do have currently a weaker supply 0950-4082 from an HP 7xxx I believe.
This offers only 940mA, 32VDC
rather than a 2000mA max, 18VDC (40W max)

Could this be sufficient to test the machine without creating any problems ? ... weaker source should leave al intact.

Any suggestions on temporary compatible Power supplies/adapters ?
Thanks
by unknown on Jun 22, 2005 at 6:55am Add comment
You will 'toast' the printer if you plug a 32V power supply into an 18V input. Try the supply from an Deskjet 700 series or some 800 series. It will tell you if the machine is 'alive.' If you try to print or scan the printer will almost certainly restart its self because the power supply voltage will drop, because of too much load. - Bert
>You will 'toast' the printer if you plug a 32V power supply into an 18V input ....

Sorry that was a really stupid slip up from me.
I paid more attention to to the possible support for an apparently higher amperage (max 2 written on this model) than the VDC question.

Fatal error :-)

You are stating that a 700 series would keep the machine alive enough for the diagnostics ?

Are you also stating ==> implying that 'any power module that has less than 2A and less than 18 VDC should not harm the machine ?

I was concerned about the jack compatability and the various volt/amp combinations.

Thanks for assistance.
by unknown on Jun 22, 2005 at 12:08pm Add comment
Nav
My assumptions concerning the temporary use of DJ 700 series power were based on a post that indicated the printer would turn on but not print with a lower current power supply. I cannot say that there is absolutely no risk in doing this. Your safest bet is to get the correct power supply. At best you are only going to get an 'its alive' indication. No difinitive testing will be possible without enough current, i.e. you may find other problems when you try to print.

Borrow the power supply from another printer if possible. All of the printers in this link use the same power supply.
http://partsurfer.hp.com - Bert
Nav
My assumptions concerning the temporary use of DJ 700 series power were based on a post that indicated the printer would turn on but not print with a lower current power supply. I cannot say that there is absolutely no risk in doing this. Your safest bet is to get the correct power supply. At best you are only going to get an 'its alive' indication. No difinitive testing will be possible without enough current, i.e. you may find other problems when you try to print.

Borrow the power supply from another printer if possible. All of the printers in this link use the same power supply.
http://partsurfer.hp.com - Bert
I hope you can be of more help than the clueless people at HP Tech Support. I too received a HP officejet g85, but I haven't seen my issue addressed here. I am running Windows ME. The printer & copier portions work fine. (Haven't had any need to fax anything.) However, I am having trouble with the scanner. When I want to scan to OCR, I keep getting a message that a library is missing. The tech people all keep telling me the same mantra: unistall, reinstall, download new versions of IE and the printer software. I have done all of this numerous times. I have even gone to the registry and deleted printer files by hand. (That took hours!). Tried downloading the patch for Windows ME that was supposed to address this issue, but the computer did not what program to open it with. Now the tech support people are telling me to uninstall twain (whatever that is) and reinstall Windows ME. My computer is second hand, and I don't have the original Windows setup disc. Even if I did, uninstalling the operating system doesn't seem like a smart idea. Can you help?!
by unknown on Jun 23, 2005 at 4:53pm Add comment
In addition to the voltage and current considerations you need to be sure your test power supply has the same polarity as your machine.

If you look closely at the case of the power supply tou will see a diagram with a "+" on one side, and a "-" on the other. note that the plus and minus have lines connecting them to a diagram, one signal connects to the outside of what looks like a C, the other goes to the inside of the C. (The diagram might look different, but you should be able to identify an outside and an inside.)

If the outside of the C is connected to "+", then the inside should be connected to "-", (or vice versa), If the old supply has "-" connected to the center, then the new supply must be the same. (note these correspond to the center and outside parts of the piece that plugs in to the printer.)

To further discuss the issue, as long as the power supply is rated at or abouve the current you need things will be okay, the printer draws a certain amount of current, and having a supply capable of giving more does not hurt anything. (Consider the light bulbs you use in your house, you can remove a 60 watt incandescent bulb from a fixture and replace it with a 13 watt fluorescent bulb, you wouldn't even think twice about doing that, there is plenty of current available, but the bulb only uses what it needs, on the other hand you may have noticed that some bulb sockets are labeled as "60 watt maximum", if you put a 100 watt bulb in one of those sockets it will pull more current than the socket is designed to handle, this can lead to overheating, and is a fire hazard.)

If you use a supply with a higher voltage than required, then you will risk damaging components in the printer, and in the power supply. What will happen is you will put an overvoltage on the components in the printer, an overvoltage only needs to be present for a fraction of a second to cause damage, the overvoltage will cause components to short, the shorted components will pull more current then the power supply is capable of producing, the overcurrent condition will likely cause an internal fuse in the power supply to blow.
by Stephen on Jun 23, 2005 at 9:50pm Add comment
Thank you both Bert and Stephen for your follow-up.
Please excuse the delay in responding.

Bert : Greatly appreciated this link on the compatibility.
I had viewed the http://partsurfer.hp.com some days ago to look at the tech specs of the PM but I had not seen the list mentioning the compatible printers.
I did in fact test the machine with a PM from another G85 unit and in fact this machine works fine - remarkable since it has been sleeping for over 15 months. Even the cartridges still function !

Stephen : Thank you for the hints.
The point I was trying to make in the preceding mail was whether one could temporarily run the printer off a PM (non HP) so long as the adapter had : 100-240VAC input, 50/60Hz, 1.0A, 76VA, 18VDC output, 2.23A, 40 watts.

However I was also concerned with the question of the type of cable (polarised or not), the combinations in the VDC/A outputs and the fact that the G85 states 2A max and else where it is stated 1A or 930 mA or as above 2.23A. Also found written 84 VA on the HP adapter used rather than 76VA from the site at Berts link.
These small apparent discrepancies made me wonder enough to ask; perhaps due to a lack of decent interpretation.
There are as you know commercial sites which sell PM's and some of these are even modular, that is they should be able to switch their VDC/A outputs through a certain range.

Should one find a unit which furnishes the above mentioned outputs, could one use one of these – while waiting for the HP delivery – to cover certain unexpected problems on the field or are there other specifications not mentioned here that would need to be considered ?

Thanks and best wishes
by unknown on Jun 24, 2005 at 1:05am Add comment
Excuse me but just realised that the link posted by Bert refers to the PM : 0950-3807 whereas the HP unit I tested on the G85 was a : 0950-2880

Both codes seem to lead to the same page ? (having tested berts link with the HP code used)
How come you proposed this model ? Or is this due to country etc.

Thanks.
by unknown on Jun 24, 2005 at 1:16am Add comment
HP P/N 0950-3807 replaced 0950-2880, which is no longer available from them. P/N 0950-2880 is readily available on ebay. - Bert
What have you got to lose except a few dollars for the glass.
by Bert on Jun 25, 2005 at 11:37pm Add comment
i have a very serious problem vith my printer officejet g85.
it refuse to print and show the message: insert black cartridge
it's a new crtridge we isert but it refuse.
contine th contact in french please
by unknown on Jun 27, 2005 at 5:19am Add comment
Sorry, but I don't speak French. Perhaps someone can translate for you.

Clean the cartridge and carriage electrical contacts with a cotton swab and alcohol.
by Bert on Jun 27, 2005 at 9:43am Add comment
Does anyone know where to get parts, namely...
1) The shiny metal paper lifter at the bottom of the printer.
2) The white plastic piece that's next to the metal paper lifter

Thanks,
Dai
[email protected]
by unknown on Jun 29, 2005 at 11:09am Add comment
Neither part is orderable from HP. I suggest finding a scrap Deskjet 900 series or Deskjet 3820. Lots of 3820s failed so one should be easy to find. There is no shortage on eBay. If the machine is complete, the odds favor the part still being there. A benifit is that you will be able to see the parts installed. There is a 3820 available now under "deskjet parts." Ask the seller questions! Don't pay his Buy It Now price. They are not repairable so no one is going pay that much. Check a second hand store first. Save the paper pusher and trash the rest.
by Bert on Jun 29, 2005 at 11:35am Add comment
Remove the rear access door. If there is an actual paper jam you should be able to remove it. NEVER remove paper jams through the front!
by Bert on Jun 29, 2005 at 10:01pm Add comment
Hi,

How do I eliminate the printing on the top and bottom of the pages I print out on the net? (page numbers and date) I did it on my Deskjet t697C

Thanks Scott
by unknown on Jun 30, 2005 at 7:22am Add comment
Bert

Does the HP OfficeJet Pro 1150C scanner glass fit the G85?

Many thanks joeymac
by joeymac on Jul 3, 2005 at 10:01pm Add comment
Hi,

I had a glazier match the cracked glass I had, transferred the HP strip....and viola, THE SCANNER WORKS! So, the glass is just 1/8 inch thick glass, nothing special, and the strip goes on 1/2 inch before the end of it. So, if your glass shatters and you still have the strip, you can move it and have a cost-effective repair. The adhesive on the strip even still works!

Doctuh
by doctuh on Jul 7, 2005 at 10:42am Add comment
Doctuh

Being a bit cheeky, do you have the dimensions of the glass i.e. 1/8 X ?? X ?? . If not, obviously I will have to strip the printer to install the new glass the problem being the glass shattered and is shorter than the original! Well done young man, 'necessity is the mother of invention'

Carpe Diem

Joeymac - joeymac
Hi,

The glazier actually cut the glass by using my old one as a pattern and never got an exact measurement. It doesn't actually come out even in either standard or metric. When I measure the broken one again, I get 16 7/8 by 10 1/8 inches, or 42.9 x 25.7 cm. I don't know if they vary from unit to unit, as this one replaced the actual pane that cracked. I divided the measurements out to check for accuracy and reproducability and the length and width ratios both comes out to the correct 2.54cm/inch! I had initially measured the width at 27.7 cm, and this showed me the error!

Doctuh
by doctuh on Jul 7, 2005 at 1:58pm Add comment
All received

I will get on with this task.
Many thanks for your time.
joeymac
by joeymac on Jul 8, 2005 at 12:03am Add comment
I recently picked up a used G85, and thanks to the info in this forum, I was able to take it apart and clean up all the ink inside (it has 87,000+ pages printed). The main problem seemed to be an encoder disk covered with ink causing major print problems. Once I got it back together it seemed to work great, but a week or two later I am noticing some print problems about every 3 inches down the page.

In fast mode, there are typically small blank gaps in the printing every 3 inches; in normal mode, the print tends to overlap and double-print every 3 inches. I tried cleaning the feed rollers from the back. Best mode comes out pretty good, but not completely flawless.

Is this likely still a problem with a dirty encoder disk? What can I use to get stubborn ink stains off of it?
by DaveP on Jul 12, 2005 at 5:52pm Add comment
Could be the encoder disc, be careful cleaning it, you might just manage to remove the lines on it.

If the disc was really dirty, then you might want to clean out the sensor.

All I use on the encoder disc and strip is water, same for the sensor, just remove the sensor and slide a lightly dampened paper towel through it.

If you can find any of the 9XX series printers at a thrift shop they use the same engine.
by Stephen on Jul 12, 2005 at 6:09pm Add comment
Printing problem
Just 2 days ago the machine stopped printing yellows and reds properly.
I tried a new cartridge, another new cartridge and the older cartridge. Tried cleaning/swabbing the cartridges and contacts with alcohol-lot of gunk came off but...same thing.....yellow prints green, red is pink or magenta. No problem w/different printer same computer. It was a great machine and it srill prints great in black. Maybe it's time to toss it? HELP!! This site is a great find. Thanks!
by TKD on Jul 13, 2005 at 11:11pm Add comment
Some colors may not be working and/or the colors have gotten mixed. If you put the nozzles against a flat surface, even tape, the ink may syphon between the chambers.

Blot the cartridge nozzles on a damp paper towel. You should see yellow, magenta, and cyan. If one or more is missing, or there is an incorrect color, you have a cartridge problem.
by Bert on Jul 13, 2005 at 11:47pm Add comment
Doctuh + (Bert)

As per you instructions, glass replaced, machine working perfectly. Again many thanks.

Carpe Diem

Joeymac
by joeymac on Jul 15, 2005 at 11:02am Add comment
Can anyone tell me how to access the number of copies my G85 has completed, I have no user manual.

Many thanks

joeymac

P.S. I looked through the functions without success!
by joeymac on Jul 16, 2005 at 10:11am Add comment
Hi joeymac,

I'm glad your G85 finally is working...I have been reading your tale of difficulties for months! To get the number of copies, you turn on the unit and then:
1. press menu
2. use arrows to advance to "3:Print Report"
3. press enter to pick that group
4. use arrows to advance to "5:Self-Test Report"
5. press enter to choose that item
6. VIOLA!

Doctuh
by doctuh on Jul 17, 2005 at 1:06pm Add comment
Doctuh

Total number of copies 4998, nothing I suspect as I seem to remember the printer was designed to produce around 2000 copies a month!

Again many thanks

'I'll be back'

joeymac - Anonymous
Yellow printing green is a symptom of ink migration.

What happens is that ink oozes out of the cyan nozzles, usually due to the cartridge getting hot, and as the cartridge cool the cyan ink wicks up in to the yellow nozzles.

The mix of yellow and cyan makes a light green ink, if some magenta gets mixed in it makes a darker color.

If all three colors, (Cyan, Magenta, and Yellow), mix they make a composite black, when this is wicked back in it makes the Cyan and Magenta darker, and the Yellow will be brownish.
by Stephen on Jul 17, 2005 at 3:32pm Add comment
I am having a problem were the user can print and scan to there PC but when they go to make a copy the cartridge's are acting like they are writing to the paper but it just spits out a blank page. Any help would greatly be appriciated.
by Steven P. on Jul 18, 2005 at 9:16am Add comment
Are the cartridges known to be good?
by Bert on Jul 18, 2005 at 10:02am Add comment


Hi,

I am also trying to set up my G85 for to recoginise and answer faxes automatically. My Auto Answer button answers all calls whether phone or fax. Did you guys figure it out?
Would appreciate any info.

Oswald
by Anonymous on Jul 18, 2005 at 1:25pm Add comment
FYI

To eliminate or modify page number info (on top) and the http:www._____ (on the bottom of the page), go to file, page setup and delete the header and or footer or modify info that is in those boxes.

Here is a complete list of the variables:

&w -- Web page title
&u -- Page address (URL)
&d -- Date in short format
&D -- Date in long format
&t -- Time in short format
T& -- Time in 24-hour format
&p -- Current page number
&p -- Total number of pages
&b -- Right-aligned text (following &b)
&b&b -- Centered text (between &b&b)
&& -- A single ampersand (&)
by Anonymous on Jul 18, 2005 at 2:04pm Add comment
My g85ix when turned on, the lamp in the copier moves back and forth aproxan inch at the right end of the glass, and the lamp will not turn offI am wondering if there is a limit switch that might be in control of this,that might be bad Dick
by tcdick7 on Jul 20, 2005 at 5:23pm Add comment
The length of time that the light stays on is determined by a setting accessed using the Menu button. Press the Menu button, then 7, and then 5. Use the Arrow buttons to select the Power Save Mode Time and then press Enter.
by Bert on Jul 20, 2005 at 11:03pm Add comment
Thank you, that seems to have done the trick. Dick
by tcdick7 on Jul 21, 2005 at 1:42pm Add comment
I got another carriage blocked message. When I tried to move the carriage (it was stuck on the right side as ususal) I pulled the white cable (PN 6429-80084) loose from the carriage. How can I reattach this part? Thanks!
by DME on Jul 21, 2005 at 2:17pm Add comment
The first step is to remove the case. See my reply to Bernie in my 5/3/04 11:41 AM post in this thread.

Reconnecting the carriage cable.
1. Remove the encoder strip. Note how it threads through the carriage. If it is not reinstalled correctly the printer will not work.
2. Remove the carriage drive belt.
3. Remove the two T10 Torx head screws going through the carriage rod (vertically).
4. Firmly grasp the carriage rod and push it to the right (you are putting force against the leaf spring on the right). The rod will disengage on the left and slide out of the carriage.
5. Plug the carriage ribbon cable into the carriage. Engage the two small tabs on the cable that retain the it.
by Bert on Jul 21, 2005 at 9:28pm Add comment
My HP Director software has stopped working. When I try and load it I get the message "Unable to start the HP Officejet Director. Try uninstalling and then reinstalling the software again. If the problem persists then contact HP Technical Support." I've tried reinstalling, but to no effect. I'm running the latest version of XP Home with my Officejet G85, and I can't think of anything that I've installed in the last couple of weeks that might be causing this. Has anyone else experienced this problem and found a solution?
by Anonymous on Jul 22, 2005 at 12:04pm Add comment
Bert,
THANK YOU for all the info/help posted on this thread.

I needed to clean the underside of the scanner glass because black "dust" had collected and was making marks when I would "copy" something.

HP advised me to have it maintenanced. When I called around to see about the cost of that, it was going to be a minimum of $100. I was advised to buy a new machine instead. I couldn't see throwing it in the trash or even recycling it because it just needed dusting. Somehow I ran into the "fixyourownprinter.com" website, and after spending time reading through this thread, found the info I needed to try it on my own.

Within 1/2 hour, the printer was apart, cleaned, and reassembled...and to be working PERFECTLY!

Thanks for saving the environment, and me from having to spend $ buying a new printer!

Pam
by unknown on Jul 22, 2005 at 2:43pm Add comment
Anonymous
Download the latest driver from HP if you have not done so already.
http://h10025.www1.hp.com
by Bert on Jul 22, 2005 at 4:41pm Add comment
Bert,

Do you know how I can set my HP G85 to auto answer faxes only and not answer plain telephone calls. When I push the auto answer button, it answers both phone and fax calls.
Any help would be greatly appreciated.

Lester
- Anonymous
Hi Bert and everyone,

I have a G85 that I got for free after it was damaged in shipping (because it was poorly packed), UPS didn't want it back, and the seller issued a full refund. It's partially fixed now, but still has problems. It had black ink spilled all over the outside of it, and we cleaned it up. It had broken scanner glass, and (see above) the glass was replaced. It still makes grinding noises at startup, but this doesn't affect function.
The big problem is a strange sort of paper jam. When I scan something, the first page scans just fine and prints out. Just as the printout is finishing, it gives paper jam error message. When I open the back, I see that for some reason a second sheet of paper is already part way around the rollers. Remember, NO SECOND PAGE was going to be printed, the G85 just pulled the 2nd sheet halfway through its apparatus entirely on its own. Why did it do this and how can I get it to stop?

Doctuh
by doctuh on Jul 23, 2005 at 9:16am Add comment
I see no way that a G85 can differentiate between incoming voice calls and faxs. It is designed to be used on a dedicated fax line. Go to page 39 in the Users Guide for the details.
http://h10032.www1.hp.com/ctg/Manual/bpu03123.pdf
by Bert on Jul 23, 2005 at 9:31am Add comment
Bert,

Thanks for the post concerning the G85 fax Auto Answering function explaining that the G85 is designed to work on a dedicated fax line. What a shame. My daughter has a cheap phone/fax unit that can distinguish between plain calls and fax calls, so I thought anything as sophisticated as the G85 could do the same. But then again, the G85 has scan and print features those cheap machines don't.
Thanks again
Lester - Anonymous
Hi all,

I decided to break down and take apart a G85. Well....I got it all apart, got the service station more-or-less clean, and put it all back together. The only casualty was one of the two hooks that hold the scanner on in the rear. Anyway, now when I start up the G85 I hear a hum instead of the wretched grinding I heard before.

However, my real problem was a carriage jam. The carriage is in the middle, and when power is turned on, it moves a little then stops. I have lubricated the carriage rod with Triflow and the carriage moves freely on it (which it did before). OK, gang, what am I missing here?

Doctuh
by doctuh on Jul 23, 2005 at 1:43pm Add comment
Doctuh

Have you checked the plastic strip is totally clean, (I had the same problem except my carriage stopped opposite the service station). I guess Bert is the ultimate Mr. Fix it!!

I will keep thinking and get back to you.

joeymac. - Anonymous
Hi,

Indeed, I have a THIRD broken G85 that I tore down. It had a carriage jam for a reason obvious even before teardown: the carriage was not attached to its cable! I utilized the directions above and reattached it, put it all back together (no time to clean out all the goop in the spitoon) and it still has a carriage jam. I did handle that one's encoder strip a lot...I will try cleaning it up and try again.

Doctuh
by doctuh on Jul 23, 2005 at 4:54pm Add comment
Hi,

Boy do I feel dumb. I took apart the G85 thinking I had a paper pusher problem...all was intact. Problem with it picking up a 2nd sheet before it was done printing the first one was simple and obvious, and I (of course) missed it! The paper tray was not pushed all the way in (plus it had been damaged in transit). So, the FREE G85 (damaged in shipping, UPS didn't want it back) with the ink spilled all over, the shattered glass, and the damged paper tray is now working.

That leaves two carriage jams....

Doctuh

PS - it might not have been quite so simple. The paper tray was damaged in transit, and the plastic piece of the case nearby was pushed away. This all may have kept the paper tray out of alignment. When we took the case apart, we pulled the whole output asembly as well and put the plastic piece back where it was supposed to be, then we switched out with an undamaged paper tray, inserted it properly, and VOILA!

Again, the irony is that before shipping damage, the only thing wrong with that G85 was that it wouldn't align because one of the colors in the color cartridge was empty!
by doctuh on Jul 24, 2005 at 10:25am Add comment
Upon arrival to the office yesterday morning I was greeted to a dead G85. No power, nada, zip, zilch. When I unplugged it I noticed the surge protector light was out and we had some serious storms over the weekend. My question - is there an internal protection for surges in the form of a reset switch or button? What are the chances that it is the power supply and can be fixed?

Thanks bunches.

by Jagator88 on Jul 26, 2005 at 9:25am Add comment
I have an alignment issue going on with my HP G95. I have called tech service...gave me some ideas...failed. I have used the normal procedures to align my printer. Does anyone have a good idea to align my printer. I think what happen one day is my toddler child pulled on the paper as it was going out of the printer and screwed up the alignment. Normal alignment procedures do not work. Help Please thanks in advance.

-HP Customer.
by unknown on Jul 29, 2005 at 1:53pm Add comment
Scanner began glitching on it's own. On first scan after a power-up, no prob. On subsequent scan, there was a gear slippage noise, then "scanner failure-turn power off, then on" message appeared. After looking through the G85 forum, tried the "6,#,plug in power cord" method. Now initial scan executes, but I get "scanner failure, power off..." message immediately after completion of scan. I have not taken it apart to clean the lenses and mirrors, yet.

Thanks for any help!

Paul

by PaulT on Jul 31, 2005 at 11:49am Add comment
Hi,

Boy, I wish it were always so simple. The notes above suggested that the carriage jam was either due to the carriage not moving freely or the encoder strip being dirty. Well....I looked and THE ENCODER STRIP WAS GONE!!!! The spring that held it in was bent as well. I cannabalized the encoder strip and spring from a dead low-page-count K80 using part of the instructions from this thread on how to reconnect the cable to the carriage. VOILA! Print engine came right up, page count is only 6445, working G85xi!

Now I have FOUR working G85/G85xi's and only one "parts" G85xi. That last G85xi came to me (again, just for its $20 shipping cost) missing the trim piece that goes on top of the control buttons on the front, and it also has a carriage jam. I suspect the carriage jam is due to an encoder strip that was damaged. Is it possible to scrape the markings off an encoder strip if you rub it too enthusiastically? There seem to be areas where the strip is transparent and clear rather than gray.

Doctuh
by doctuh on Jul 31, 2005 at 7:23pm Add comment
Hi Doctuh:

Read your post with interest. I am in need of a G-85 for parts.
Can you tell me where you were able to find yours or if you would be interested in selling some parts.

Thanks in advance,
Cameron Hanson - Anonymous
My HP g85 does not push out the completed page all the way into the output tray when printing or copying multiple copies. When the next page tries to output, the output pages conflict and jam.

by masonzhu on Aug 1, 2005 at 6:30pm Add comment
Hi,

Now I have a G85xi that does OK when first turned on, but when it has been sitting a while and I try to copy, it says "initializing" and then turns off, then turns on and says "initializing" again. The only way to make it stop is to unplug the power, as the on/off button is inoperative. Apparently this means a bad main board. Well, I have a spare main board in a junk G85xi. So, how do I remove it?

By the way, I just found out that the people I bought the three G85xi's from had three more. However, because they couldn't get a good price, THEY SCRAPPED THEM! They are a recycler, and they "recycled" them. This includes one I paid for, so they say they will give me a refund.

Doctuh
by doctuh on Aug 2, 2005 at 3:00pm Add comment
Recently I found a dime sized spot of black ink below the paper tray. I lifted up the unit and to my horror was black ink all over! Can anyone tell me what happened? It seems to print and function fine and hasn't happened again.

ShawnW
by unknown on Aug 6, 2005 at 5:33am Add comment
Shawnw

I doubt if the ink tray is full, has anyone move the printer i.e. lifted or tilted it. This is what happened to my printer and the ink went everywhere. I suppose it could just be the cartridge which is leeking but I'am not sure how likely this is!
Bert has posted many 'how to strip & rebuild the G85' i.e. to remmove & clean the ink tray in this string. It is honestly dead easy with some Torex drivers and a little care. If you cannot find it give me a shout.


Carpe Diem

joeymac
P.S. You will surprise yourself once you have taken on the role of 'HP engineer!!!!!!!!!' I am convinced this printer & the G95 are 2 of the besat produced by HP. The 7110? is a pile of crap,I have one at work & in less than two years it has been replaced no fewer than three times!!!!!!!!!!!!!!!! - Anonymous
WEll, I am having a power problem with my printer. My Power adapter has a diagnostic light that flashes a weak green light, rather quickly. I don't have the manual, so I don't know what this means. However, I can't turn the printer on, and the light flashes the same if it is plugged in to the printer or not.


by Anonymous on Aug 6, 2005 at 2:43pm Add comment
If you don't have a meter to test the power supply for the DC voltage printed on it (I believe it's 18V), then I'd suggest taking it down to the nearest Radio Shack or electronic store and nicely ask them to measure the voltage for you. They won't charge you for risk of offending a possible future customer.
by moe on Aug 6, 2005 at 2:58pm Add comment
My G85 used to send faxes but now it's stopped. It comes up with OFF HOOK and although I have checked the phone lead going to the machine on which I can hear a dial tone when I plug it into the G85 and select fax I get NO dial tone. If I enter a number it trys to dial out but of course nothing happens as it obviouslty hasn't pick up the line. Any ideas?
Alfie
by unknown on Aug 7, 2005 at 1:37pm Add comment

I had a similar problem once. I found that the telephone cable I was using was messing up. I used the phone cable I took off one of my phones and tried that, and it worked.

Oswald - Anonymous

þkphn
by Anonymous on Aug 8, 2005 at 9:48am Add comment
Thanks I tried all the cables still no dial tone so I will keep seeing what I can find if anything.
by unknown on Aug 9, 2005 at 1:28am Add comment
My toddler seems to be a repair person in training and has removed the lower paper tray entirely from my printer. Now when I go to put it back it stops about 1/4 - 1/8 of an inch short. A small black part came out too and I see the holes I think it rides in (below the paper tray,m along with a spring that I have no idea if it connects to the small black part of the tray, or nothing? I have searched for schematics but have found none.

Thanks!
by misnomer on Aug 13, 2005 at 7:46pm Add comment
I'm still in need of assistance:

My toddler seems to be a repair person in training and has removed the lower paper tray entirely from my printer. Now when I go to put it back it stops about 1/4 - 1/8 of an inch short. A small black part came out too and I see the holes I think it rides in (below the paper tray,m along with a spring that I have no idea if it connects to the small black part of the tray, or nothing? I have searched for schematics but have found none.

Thanks!

- misnomer
when I try to copy or fax from the autofeed tray on the top of the printer the rollers do not start to feed the paper. It simply starts to scan. Could anyone tell me what to look for or to try.
thanks!
by fantam on Aug 16, 2005 at 7:41am Add comment
It may be the case the power to the rollers has been disconnected,.

1. Looking from the rear, remove the T20 Torx screw on the left side. This will allow you to remove the LIU (Line Interface Unit).
2. Remove the rear access door.
3. Remove the rear panel by pressing two latches underneath. It will hinge upward and remove same.
4. There are a number of cables connected at the rear between the scanner & the printer, check they are all in place. There should be, from memory, be 2/3 flat + 1 twisted cable, make sure these are all in place and secure.

Good Luck
Carpe Diem
Joeymac

P.S. thanks to Bert
- joeymac
Hi Bert:

My paperfeeder has trouble grabbing paper from the feeder...what should I do?
by unknown on Aug 19, 2005 at 10:51am Add comment
Does HP make an internal custom fit printer server that is compatible with this printer? BTW= I've taken y'alls good advice in the past- Nice thread!
Thanks,
Steve
by csxdog on Aug 19, 2005 at 12:43pm Add comment
I'm having a problem with my printer and I'm hoping someone can help me. The last time I wanted to use it, I noticed it was in power off mode. I pressed a number of buttons but nothing happened. I then pulled the power cord and plugged it back in. When I tried starting it up, nothing happened.

I've tried starting it up by pulling the power cord and holding various combination of buttons (on button, enter&cancel and 6#), but to no success. My power cord has a solid green light so I think my power cord and supply is good.

Any suggestions on how to fix it?

Thanks for all the help.

Mark
by unknown on Aug 19, 2005 at 10:00pm Add comment
Test the adapter and make sure that is has the proper voltage coming out of it. Have a few of these go bad (and the green light on).
by unknown on Aug 20, 2005 at 1:36pm Add comment
Or if they don't make an internal print server for the printer, will a regular USB bi-directional print server allow you to print AND scan?
Thanks,
Steve
by csxdog on Aug 20, 2005 at 11:19pm Add comment
I have a g85 which prints beautifully in black. However, after not printing anything in color for several months, color printing is now largely pink. I've cleaned the color cartridge print head area with a Q-tip and alcohol and also run the head cleaning routine several times with no effect. I then replaced the color cartridge with a new one but sill have the same result. Do you possibly have a suggestion about what to try next? Thanks for any help you can provide,
Jim
by JKK on Aug 21, 2005 at 9:02am Add comment
Hi JKK

I may be an idea to check the contacts where the copper strip on the cartridge align with the pins on the carriage, make sure the pins are clean and none are bent. Other than that, I think its over to Bert or one of the other guys will know a lot more than me!!!!

Kindest regards

Joeymac - Anonymous
Thanks Joeymac, I'll give that a try. It looks as though the printhead is embedded in the botton side of the cartridge and that there is no separate print head mechanism. Do I have that correct? If so, given that I've replaced the cartridge, it sounds as though either the cartridge isn't making proper contact with the carriage contacts or there is a problem with the electronics in the carriage itself. Does that sound reasonable? I do get a cartridge alignment error at times. Thanks,
Jim
by JKK on Aug 22, 2005 at 8:38am Add comment
I am looking for a parts supplier to source a point sensor from. Anyone got a good, reputable supplier?
Thanks,
Bob
by unknown on Aug 25, 2005 at 3:22pm Add comment
Misnomer, Because of your post, I now realized that my paper tray wansn't closing properly. It also would stop short, but I just had to push it in hard! I just fixed it. Yes, the spring does relate to the black plastic piece. The short part of the spring goes into the hole where you see the tracks, across from the circular part. The spring coil itself goes into this circular part. The long end pushes up against the left side of the black plastic piece, and the piece itself goes into the track. You first insert both of the knobs on the piece into the holes on the printer. This puts it on the track and allows it to slide so that the L shaped piece moves forward and backward. Next, just bend the spring back and put it behind the black piece. You're all done!
by Anonymous on Aug 25, 2005 at 7:15pm Add comment
It looks as if our G85's output is getting more and more "skewed". Lines printed at the bottom of the page start half an inch more to the right than lines at the top. Ditto with graphics etc: it looks like the paper transport grips the paper at an angle.

Apart from cleaning (which I did), is there anything I can do to remedy this?

On a related note: I have a G55 here which does not have the same symptoms, but if I swap the two I'd miss the G85's fax module. Any chance of retrofitting the G85 fax module into the G55...? :-)

Cheers,
-Peter
by unknown on Aug 30, 2005 at 5:56am Add comment
No one has responded yet, still waiting.

by unknown on Sep 1, 2005 at 2:49am Add comment
Hi.. I went to the HP site and tried to download the driver installer for the G85.. it said to check to see if my driver was up to date.. then told me I had the generic windows xp driver, to load the HP drivers.. so.. I pressed the download.. it then went through its load and download process and came back to tell me I had already loaded this program.. to recheck.. so I did, so it did it again.. I cannot seem to get the HP drivers loaded into the printer. I blow out the printer and XP reinstalls it with their drivers before I can run the HP program?.. how do you beat these guys?.. thanks.. wayne
by Anonymous on Sep 3, 2005 at 1:11pm Add comment
Disconnect the G85.

Deinstall drivers.

Load HP drivers.

Connect G85 after HP drivers loaded, or when HP install driver asks you to connect it.
by Stephen on Sep 3, 2005 at 9:05pm Add comment
Stephen

If you have the HP G85 XP drivers CD (you can download these from HP - see one of the threads above), their is un uninstall programme as part of the CD/download, it will remove all previous drivers, then you can install from their. As stephen said, DO NOT switch on the printer until the installation prpgramme tells you otherwise it will install the system XP drivers which do not work correctly.

Good luck

Joeymac. - Anonymous
seems like i'm not the only one withe this problem
did any body get any results, parts, manual?
by Anonymous on Sep 5, 2005 at 11:04am Add comment
I have an officejet G85xi that would be good for parts?

Give me a call 866-451-2594
by Anonymous on Sep 16, 2005 at 1:50pm Add comment
If you have a "distinctive ring" feature on your phone it will work as a dedicated line.Hope this helps
by Anonymous on Sep 19, 2005 at 11:47am Add comment
I've lost the dial tone on my G85. The phone lead that plugs into the G85 is OK as if I plug it into a phone I get the dial tone so the fault must be in the G85 which appears to always show on the display when I call it up "Off Hook". Anyone to help me?
Alfie
by unknown on Sep 19, 2005 at 12:02pm Add comment
Is there anyway to make this machine send a fax from the computer using DSL? I don't have dialup. Thks cheryl
by cherylholmes on Sep 25, 2005 at 2:07am Add comment
Several of you responded but I can't access your responses. The link the server provides isn't working. Would you be so kind as to email me directly instead? thks cheryl
btw I'm using win 98se. Also having problems wiuth keeping the printer installed...after I turn off the machine and later turn it back on, the printer is "gone" and I have to do a reinstall...sometimes my system won't boot either, says sys.ini filew missing so I have to do a scanreg/restore to make it boot again..thks for your help...cheryl
[email protected] - cherylholmes
Alfie,

HP still sells the LIU, it should be cheaper than buying a new machine, and the G85's are more reliable than many of the newer models.

The G85 should still function as a PC printer or standalone copier.

I can get parts from HP if you don't have another source.
by Stephen on Sep 25, 2005 at 4:30am Add comment
Alfie,

HP still sells the LIU, it should be cheaper than buying a new machine, and the G85's are more reliable than many of the newer models.

The G85 should still function as a PC printer or standalone copier.

I can get parts from HP if you don't have another source.
by Stephen on Sep 25, 2005 at 4:30am Add comment
Well that sounds good Stephen. Is it easy to fit? Please point me in the right direction to purchase it in UK, How much is it?
Alfie
- unknown
Alfie,

Try:

http://partsurfer.hp.com

If I recall properly you remove one screw so you can take off a piece of the case, and then the LIU just pops off, (unplugs), no cables, it's in a socket.

Cheryl,

You would need a filter to connect the G85 to a DSL line, the phone company provides them to home users who get DSL, (at least Verizon does).

Maybe you can find some information at:

http://h20000.www2.hp.com
by Stephen on Sep 25, 2005 at 10:53am Add comment
I'm having the same trouble it seems as Michael, Bob, and Elaine. Printer won't print different colors. First it was yellow, now that limped in with some spots on the color test and red and blue not doing well. Done all the tests. 3 cartriges and did the damp paper towel test. One cartrige bad, one mixed results, had all the colors but presented weakly, and one instantly gushed color. the weak one is an HP cartrige, the gusher is remanufactured. Wiped the contacts and head on the cartrige. Wiped the contacts on the printer. Still the color test fails. Oh yes, one more thing. For the longest time it has been telling me to check the color cartrige. I did and nothing ever seemed wrong with it. It has been okay to print for months with this message (I don't print much color, but it was working up til today). Is there anything else that can cause this besides a bad cartrige?
by unknown on Sep 30, 2005 at 12:08am Add comment
Hi,

I just fixed yet another G85xi that I won on eBay, and am looking for more challenges. Does anyone have a nonworking "parts" machine that they would be willing to sell? I happen to be about three ahead on spot sensors right now.

Doctuh
by doctuh on Oct 2, 2005 at 8:52am Add comment
I have a G85XI which just stopped working. Do you want it for parts?

Mark - Anonymous
Hi,

I bought three nonworking G85 units on eBay with no AC adapters (hence the price was ONE CENT plus shipping), fixed two, and I have one left which combines all the flaws of the others. I also dismantled some Officejet K series units with bad scanners. They have a lot in common with the G series, so acquired parts for the print engine, such as my extra spot sensors. The broken Officejet K's were my source for the AC adapters not sold with the lot of broken G85s. My current parts machine still has a working LIU and probably a working main circuit board, but it shows a scanner failure and the print engine has problems.

Doctuh
by doctuh on Oct 2, 2005 at 9:02am Add comment
Doctuh,

If you buy some plastic epoxy now before your spot sensor is broken you can fix it so it's almost impossible to break.

Just remove it from the machine, clean off any ink residue with a damp paper towel, (there's always some ink on it), let it dry, and them put a little bit of epoxy around the edges of the sensor lens where it is pushed up to the sensor housing. (I do this on any I install, and the customer never calls me back because they broke it again)

If you have no epoxy, and are brave you can use a soldering iron to melt the lens to the housing. (epoxy method prefered)
by Stephen on Oct 2, 2005 at 9:38am Add comment
Hi,

I just took possession of the "that would be good for parts?" Officejet G85xi mentioned above in this thread on 9/16/05. Page count on arrival was only 1521! It needed a spot sensor, but interestingly, the lens was intact. So, in this case, the problem seems to have been the spot sensor's small circuit board. Does the lens come off (can it be switched to a unit missing a lens but with a working circuit board)?

Oh, I just found a 2nd problem. The ADF that came with it was not detected, as confirmed on the self-test page. I have two extra ADFs on hand (one purchased from someone on this thread) and when I switched them out, the new ADF was detected and worked fine. What makes an ADF become undetectable? Is this due to a failed part that can be changed out? I now have only one spare ADF and it says G85, so I would want to be able to exchange a part to fix the one that is labelled G85xi in case another G85xi has a problem.

Doctuh
by doctuh on Oct 6, 2005 at 12:08pm Add comment
Hi,

I very much want it for parts, and I just replied to you directly.

Doctuh
by doctuh on Oct 6, 2005 at 8:59pm Add comment
My G-85 would not shut off with the power button. I unplugged the power cord, green light on, voltage measured 20.4V. I plugged it back in and it would not turn on with the power button. I tried plugging it in with both the 6 and # held down, no luck.......now what?
by Bill D. on Oct 7, 2005 at 3:00pm Add comment
Hi I am looking for P/N C5870-60004 stepper motor and P/N C5870-40017 large gear for my G85. I hate to scrap the printer for just these parts as long as I can find them reasonable. THANKS
by unknown on Oct 10, 2005 at 5:15pm Add comment
My HP G85 keeps hanging while trying to initialize. When I turn it on I can hear the print heads move from side to side and when I lift up the top cover the light comes on breifly. It will try to initialize the turn off and go thru the cycle again. I have tried to reset by pressing 6 # while pluging in the power and it will not re-set the printer.

HELP I really do not want to buy a new printer. Any suggestions will be greatly appreciated.
by Putter on Oct 15, 2005 at 8:36am Add comment
Hi Putter,

Unfortunately, my current parts machine has that same problem. I can't fix it, either. I believe Bert said in the past, and I agree, that it is probably a bad main circuit board. If so, you may also have a parts machine.

Doctuh
by doctuh on Oct 15, 2005 at 10:25am Add comment
I have just replaced the fax module and that didn't work. There is still a loud hum coming from the module and all lines are working OK.Still reads "off hook". I even checked all the lines outside the house also. Any more ideas anybody?
by Chip Wood on Oct 18, 2005 at 4:42pm Add comment
The feed problem is probably due to broken paper pusher fingers.

Your cartridge is not leaking, your service station is overflowing, or someone tilted the machine to remove a jam and spilled ink out of the service station.

Click on my name to email me if you need a paper pusher bar, (fingers).

Unless Moe is selling them, Moe, do you stock these?
by Stephen on Oct 20, 2005 at 6:09pm Add comment
hie,
i have a officejet 7110 which when turned on keeps displaying a scanner failure message on the panel. what could be the problem and is there any of reseting the 7110?
by hopeson on Oct 25, 2005 at 12:20am Add comment
My advice is throw it in the bin, I have a 7130 which has needed 3 replacemants in the last 2 years. The latest printer is also crap. I would purchase a second hand G85 or G95.

Kindest regards

joeymac - joeymac
My OfficejetG85 suddenly stopped working. The power adapter green light is flashing and flashing faintly. If I order a new one of those from HP, is there a decent chance it will fix it?

Thanks, Steve
by unknown on Oct 26, 2005 at 6:34pm Add comment
My OfficejetG85 suddenly stopped working. The power adapter green light is flashing and flashing faintly. If I order a new one of those from HP, is there a decent chance it will fix it?

Thanks, Steve
by unknown on Oct 26, 2005 at 6:36pm Add comment
Your best bet is to buy the power adapter on eBay. HP was getting more than $50 for them new, and they are like $20 used there. A white adapter with a different part number is even less expensive (but has no green light to check whether it's working right).

I am still looking for a G85 with a working main circuit board but otherwise broken. Any leads would be appreciated.

Doctuh - unknown
To any expert out there!
Since I purchased the HP G85 in 2002 I have the problem with ever so often a disconnection between Windows 2000 and the HP G85. That means uninstall and reinstall the software from HP disc, which came with the device, i.e., Version 2.43, of 2001. I downloaded from TechSpot a newer version (2003) as driver for G85. Apparently it failed to initialize after download. Now I can't uninstall the "HP DeskJet G85 - 2" driver. It prompts a window "Disconnect the device", which is disconnected and than shows "Error, the device was not initialized".
Any workable suggestion how to uninstall this driver?
Thanks in advance for the help, Georg
by Georg on Oct 26, 2005 at 7:20pm Add comment
Hi to anyone who can help me. I am trying to figure out my fax portion of my G85. I can send by glass , but then I can't send more than one sheet of regular paper at a time. I need to send multiple legal size sheets and regular sheets using the back feeder... do I need to program my Menu to do this? Any advice would be welcome.
Thanks, Chrahm
by Chrahm on Oct 27, 2005 at 4:42pm Add comment
Chrahm

You could try reducing them using the 'REDUCE/ENLARGE' features down to about 90-95\% then fax!

Kinest regards

joeymac - joeymac
On mine I just load them in the feeder before I dial and it automatically knows they are in there and starts sending them.
Alfie
- unknown
Hi everyone,

I currently have TWO G85s with broken main circuit boards (including the one that "just stopped working" mentioned above). One had a broken scanner, but I got parts from someone on this list and fixed that problem. However, now I am up against it. The scanners work and the print engines work. The main circuit board is unique to the G85/G85xi. Anyone have an extra one, PLEASE?

Doctuh
by doctuh on Oct 29, 2005 at 7:40pm Add comment
Try cleaning the mirrors in the scanner unit & also under the glass where the scanner initialises itself. The strip it uses needs to be very clean. Not 100\% sure on your model but it is a common fault on most HP All-in-ones.
Hope this Helps?!
Dazz UK
by hpwizard on Oct 31, 2005 at 4:25am Add comment
Hi,
Not sure what model I have but we have the error message "Open Cover - Change Pen"......and cannot print...
We have changed the cartridge (genuine HP) to no avail...
Bert - you seem to be the guru..any ideas?
Cheers
by unknown on Nov 5, 2005 at 3:57am Add comment
I have a HP G85 OfficeJet all-in-one printer.
When it is printing the first page doesn't come out completely and when the second page comes out it get stuck on the first in consecuense I have to remove every single page printed to avoid a jam (a big mess). Please can someone tell me how can I do to solve this problem. Thanks.
by gabpe on Nov 5, 2005 at 5:34pm Add comment
Hi Gabpe,

The length of this thread is becoming unwieldy, and the problems reported tend to repeat themselves. To any other "newbies," please read the entire thread first before posting a question that has already been answered!

Getting off my soap box, what you describe is consistent with a paper pusher problem. The paper pusher is a little piece of plastic with three "fingers" that stick up and that does what it says (more detail mentioned above). The fingers are usually broken off when a paper jam is removed from the front. Remember Bert's mantra, NEVER REMOVE A PAPER JAM FROM THE FRONT. The paper pusher, as almost all G85 parts, is no longer sold by HP. It can be cannabalized from one of innumerable other, and inferior, HP units that used the same part but quickly died from unrelated causes. Replacement of the paper pusher involves a complete teardown of the unit. It is a BIG DEAL. I've done it once, and even with directions, a local tech had help me with the last part. However, it CAN be done, and list members will help you through it if you want to make the attempt.

Another option involves only a partial teardown. One can inexpensively acquire a working Deskjet 970, Officejet K60, or similar HP unit (Bert sent me the exact compatibility list, if you need it), and remove and replace the entire print engine "en bloc" as the print engines are exactly the same.

I suspect that the labor involved would make it prohibitively expensive to pay a professional to do it. So, get the part, and get help from this list or....shameless request...I am the unfortunate owner of two complete but dead G85s with intact paper pushers. Each has a broken main circuit board, which is intact in your unit. If you are not up for the repair, contact me off list if you might wish to sell it.

Doctuh
- doctuh
Bert responded to George on 6/23/04 6:47am that a non-working fax on the G85 could be either the Fax Module C6735-60001 or the LIU C6734-60009. Mine also failed. Is there any way to know which component is bad before I start buying parts?
by shane jones on Nov 8, 2005 at 7:00pm Add comment
I can send faxes but now cannot receive them. It rings once only and no fax comes through. I have checked the settings on the MENU option. The AUTO ANSWER light is on. Is there anything I can check before heading to the repair shop? Can't find my user's manual anywhere.
by unknown on Nov 10, 2005 at 11:48am Add comment
MY HP G85 has suddenly stopped sending/receiving faxes. The Printer & Copier work fine. I have checked the settings on the MENU option and the AUTO ANSWER light is on. My user's manual is nowhere to be found. Is there anything else I can check before heading to the repair shop? Appreciate any help. - Anonymous
MY HP G85 has suddenly stopped sending/receiving faxes. The Printer & Copier work fine. I have checked the settings on the MENU option and the AUTO ANSWER light is on. My user's manual is nowhere to be found. Is there anything else I can check before heading to the repair shop? Appreciate any help. - Anonymous
0