mazhess

asked Jan 30, 2019 at 7:29pm
Hp HP LaserJet 4+

Won't pick up paper, and reports Jam

The printer will print if paper is feed into the manual tray that folds out from the front. But, if I try to print from the main tray, it will run for a couple seconds, and then report a paper jam 13 without picking up any paper from the tray. I have tired having the tray full, 1/2 full, and almost empty; no change.

Based upon what I had read, I purchased and installed a roller kit. This did not change the symptoms.

Try watching the pickup roller through the opening at the back of the tray. You will be able to see why it is not picking up the paper.

by moe on Jan 31, 2019 at 1:56am Add comment

Try watching the pickup roller through the opening at the back of the tray. You will be able to see why it is not picking up the paper.

by moe on Jan 31, 2019 at 1:58am Add comment