pennakate

asked Oct 27, 2018 at 6:00pm
Epson Epson Artisan 710

Grinding noise

We had a paper jam and then a grinding noise. We have removed the paper (with no torn bits missing) and cannot see any more, but still get the awful grinding noise when we turn the machine on again. Error message says, "Paper jam. Open the scanner unit, remove jammed paper, then power off and on again. For details, see your documentation or Epson.com." Have tried this repeatedly and there is no change. The printer worked fine until this jam, which seemed to be minor.