Glenn

asked Oct 25, 2018 at 5:41pm
Hp HP OfficeJet 6500A

Paper won’t load.

message says paper tray empty but lots of paper. Makes noises to pull paper but doesn’t pick u

If the paper doesn't make it to the sensor, the printer assumes the tray is empty. Watch the roller when it is supposed to pick the paper up. If it turns, that means it is worn or dirty. You could remove the back door and try cleaning it. There are no replacememt parts available.

by moe on Oct 25, 2018 at 10:08pm Add comment