brbrownasked May 30, 2018 at 9:02am
Printer Will Not Copy
I can usually copy documents on my printer by placing it on the scanner table and then pressing the B&W button to obtain a black and white copy but after I last changed the black cartridge, when I press the B&W button, the paper runs through but nothing is printed. Does that suggest that the software has become corrupted? Can anyone help me solve the problem please. I am using a Mac OS High Sierra 10.13.4 computer.
A customer once brought in a printer with the same problem. A "tech" at Best Buy's Geek Squad had replaced the cartridge. That told me everything I needed. Took the cartridge out, pulled off the sealing tape and that fixed it.
Just discovered that the new black cartridge I installed had partly solidified and a good shake around and jet cleaning solved my problem.