canactechasked Jun 16, 2017 at 2:43pm
Small line on copies
I have an issue with a MFC8710DW. When I make a scan or send a fax from the ADF, there's a small line on the copies. If I print from the main glass the image is OK.
I've treid two different drums, two toner cartridge, I've clean all the parts of the machine including both sides of the small glass. I even clean the CIS unit but the problem is always there.
The fuser is new and when I made a half test, the line is present at the drum level.
Did someone have any idea to eliminate this small line (the size of a needle) that goes from top to bottom on the entire copy?
Thank you for your help.
It has to be something on the small glass. That is the only difference from the main glass. Anything else you mention would also occur from the main glass as well. You didn't clean it good enough.