asked Jun 2, 2007 at 5:11am
Hp HP OfficeJet 6110

hp 6110 message:right cartridge incorrect

hi after i repaired the error of scanner,,anew message appeared that say:right cartridge incorrect,,i cleaned the metal connections but not worked
Check spring arm that pushes against the side of the cartridge, has the plastic flange that holds it in place broken?

Then check the mylar sheet with the cartridge contacts on it, is there a hole in it?

If the carriage is damaged there is a chance that the part you need is:

C8963-60098 Assy-Carriage

Partsurfer calls it:


It's a carriage assembly that works with the 96/97/99/100 cartridges, (it definitely works in a DeskJet 6940).

by Stephen on Jun 2, 2007 at 6:10am Add comment
thanks stephen for your help but i did all your guide and no result found
by unknown on Jun 3, 2007 at 4:43am Add comment
Either the cartridge has gone bad, or the carriage board, (which is part of the carriage assembly), has failed.
by Stephen on Jun 3, 2007 at 10:26am Add comment
i replaced the cartridge but the message became:open and check right cartridge
by unknown on Jun 5, 2007 at 2:00am Add comment
Will this part work with a HP7410?
by Anonymous on Nov 27, 2007 at 1:24pm Add comment
There is a good possibility that HP P/N C8963-60098 is used on the OJ 7410 based on the cartridge set and comparing the setup posters below. Keep in mind that I said, "good possibility" not certainty. The only thing that is certain is that it is used on the DJ 6940.

The price is now $73 online.

Deskjet 6940 Setup Poster

Officejet 7410

Note: I have doubts that it is also usable on the OJ 6110 since it uses a different cartridge set (56/57).
by Bert on Nov 27, 2007 at 5:45pm Add comment
After printing normally for about 20\% of the genuine ink cartridge, got error "right cartridge incorrect" and printer became inopoerative.
Removed & re-intalled cartridge, cleaned contacts, switched off printer and computer etc. None of these enabled use of printer again.
I installed a new cartridge and the printer worked OK.
My loss is 80\% of the ink meaning I've lost €19!
Additionally, I have noticed that the contact pads on the genuine printer cartridge have pin marks which for a new cartridge should not be there. Anyone else with similar observations?
by gd-cy on Nov 18, 2011 at 6:31am Add comment