asked Nov 9, 2005 at 3:44pm
Canon Canon Color Bubblejet (BJC) 5000

Canon Image Runner 5000

Our Image Runner 5K is coming up with this error code: E000001-0000 when it starts up. I cannot find anything online that referneces canon error codes. Does anyone know what that code means?

Also, there doesn't seem to be a way around the error.

Thanks for the help.

Sounds like the thermistor....you need to do a reset first.

Main Cause
The main thermistor (TH1) has poor contact or an open circuit.
The thermal switch (TP1) has an open circuit.
The fixing heater has an open circuit.
The SSR is faulty.
The DC controller PCB is faulty.

Mode of Detection
0000 After the main power switch is turned on, the temperature detected by the main thermistor does not reach 70°C.

Caution The error must be reset in service mode (COPIER>FUNCTION>CLEAR>ERR).

4.1 Troubleshooting by Malfunction
4.1.1 E000
Thermistor (TH1, TH2)
1) Clear E000, and turn off and then on the main power switch.

Make the following selections in service mode:
COPIER>DISPLAY>ANALOG. Does <FIX-U> show an increase in
YES: The thermistor is faulty. Check the following:
• thermistor for mounting condition
• thermistor for soiled surface
• connection
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