asked Jun 13, 2005 at 3:51pm
Dell Dell Inkjet A940

Dell Printer -- Feeder Problem

My Dell All-in-one Printer, an A940, suddenly won't feed the paper properly. Looking at the printer from the front, it pulls the paper in only on the right side, which causes it to jam every time.

I've looked for loose material in there, such as torn paper from when I had to unjam it, but I don't see anything.

What I do see, though, is that there's a roller only on that side -- which I assume means that that's the only side that gets pulled. So I guess that means the problem could be that the left side simply isn't feeding in as it should -- as opposed to the right side being pulled in too hard.

Or something like that. I don't exactly know what I'm doing, so any advice will be appreciated.

There is almost always something in the paper path. We have found makeup brushes, push pins, paper clips, insect parts, jigsaw puzzle pieces, coins, toys etc. If all else fails, turn it upside down and shake.
For the printers that can't be fixed with turning upside down and shaking, there's the secondary method that fixes most of the rest. What we do in our shop is run a piece of thin 3X12 flexible plastic up and down along the paper path. It has to be stiff enough so it doesn't kink up and strong enough to shove out any blockage. We've fixed hundreds of printers this way, even ones where nothing seemed to come out. In the absence of plastic, you can use some stiff cardboard or cut a piece of file folder to fit. You want to be careful around the paper sensor arms as if you get aggressive, you can break those and then you have more problems. So don't force anything. Be firm, but gentle.
by moe on Jun 13, 2005 at 4:03pm Add comment
It took a really good shaking, but you were right.

Add a cat's claw to the list.

Thanks for the suggestion. I must remember if there's a next time. - FightingBob
thanks, I had tried everything but turning upside down and shaking. I was even trying to disassemble, but had just given up before finding this post. Out came staple once I turned upside down and shook --- Problem Solved. - Anonymous
Moe, you rock, I shook my printer, and although nothing seemed to fall out, it worked right after. Thank you for saving me money and stress, u saved me man. - Anonymous
You're the man. It took a while and alot of shaking, but I finally found a ball-point pen. Printer's working again. - Anonymous
Thanks for the help. This sight was very helpful. If you don't have a small child's decorative eraser on the list, feel free to add it now, because that's what mine was. Seems it wouldn't fall out or make noise when I shook the printer upside down. After almost a year without the printer and several attempts to fix (including taking it apart) my wife found the problem. Thanks again, Mark - unknown
I tried this and it worked well. I used a 7" x 10" sheet of thin flexible plastic and it pushed out a piece of paper.

Thanks for the tip...... Lou - Anonymous
So, Moe, I was absolutely positive that this was not my problem...I had already put my finger down there, tried to pass paper through it, looked at it up and down and found nothing. BUT, I figured that I would humor you and use your I unplugged it and shook it upside down....well, sure enough, there was a tiny screw in it...we just moved and we were probably putting something up on the wall and dropped it and could never find it...well, I found it and now my printer works! We have been troubleshooting for a month now and I can't believe it was that easy!!!!!!! Thank you so much!
Jaime - Anonymous
THANK YOU! It was a pen. I've thrown out printers before for this same problem. I thought the printer was broken and would cost more than the printer was worth, to pay to have it serviced.

I really like my Dell All-in-one. so I'm so glad for your sound advice! - unknown
Thanks for the info! I found a sharpie in my printer. THANKS! - Anonymous
You saved my life too!!! A quick shake and out drops one AA battery - thanks to my 13 month old son! - unknown

I discovered a penny in mine after I shook it & a piece of plastic.

Thanks again. - Anonymous
I can't believe it!!! All the agony and hair pulling over work deadlines, tipped the printer over and found my toddler had put a chocolate coin in there over Christmas!!! Thank you!!!!xx - Anonymous
Thanks for hat tip it really helped out. Someone stuck a bottle cap down in it. - Anonymous
I have Dell 924 and I have feeder problems. It seems to convulse and pull unevenly - not necessarily just on the right side. And ultimately, the paper bunches.

I have tried shaking it and running pieces of thin and then a little thicker plastic as well as construction paper. With these items, I am able to run the sheets completely through, but the convulsing still happens and a smooth run through has not occurred.

Any ideas? Oh by the way, I 'm in Mozambique and very far away from any repair shop.

thanks - unknown
Holy freakin' cow; it finally, really worked!!! A few days ago, I read some of the messages on this page and tried the "shaking it upside down" thing; nothing came out, but it worked like a charm. So, I boasted to my wife about how I had fixed the printer; and she was like, "shure, whatever; that's what you said with the last Dell printer; I think you should just go out and buy a good, Hewlett Packard because it's NOT fixed."

Then, a few days later, the paper feed problem represented itself. I shook it, and tried it, shook it, and tried it; but it just kept screwing up over and over! I just about gave myself an aneurysm, screaming, "you [email protected]#-D*\%M piece of F<*?en S*\%t!!!" I had just spent a couple of hundred $$ on some ink cartridges, so didn't want them to go to waste, had to get some stuff printed like, NOW, and more importantly, I didn't want the wife to get to say I told you so!

Anyway, I took a deep breath, shook it upside down one more time, peeked into the paper port, and low and behold, what do I see... a tiny, little yarn project started by my wife. I grabbed some big tweezers, pulled out the yarn, and what do you know... the thing works like butter again!

My advice: shake that thing so that if ANYTHING is in there, it will fall to the back, cause you might have to pick it out! - unknown
THANK YOU!! I had tried everything this morning, with no luck. The paper was pulling and jamming on the right side, then the roller at the end just kept spinning. I searched dell's online FAQ's and forum and found no solutions....not to mention that the info. all seemed to date back to 2003. Didn't even want to call them, I've been down that road of many hours on the phone, often with no solution.
ANYHOW, I turned the printer upside down and shook it. Nothing came out. I didn't have the plastic you described, but I tried to feed cardstock through the exit end of the printer. I couldn't get it to push through backwards. But while I had the scanner part open looking inside the printer, I noticed a pencil. It took some twisting,bending of my hand, but I was able to get the pencil out. Made a copy, paper fed no problem.
I've had this printer a long time, and this is the first time I've had this feeding problem. Reading all these postings I guess I'm lucky.
Thanks for your solution suggestion!!!! So glad I found you by googling my problem. - Anonymous
Oh *&$# I just turned it upside down and let the whole top fall off and hit the floor. I cannot get the hinges to slide back together and have no power to the printer now.Help!!! HOw can I get this back together before my loved ones return and freak out!!
- Anonymous
I have a Dell 962 printer and I need to know where you purchase the spring and wheel that helps move the paper along the feeder bar. I am in need of one. PLEASE help!! - Anonymous
Moe ... bless you. A pencil came flying out of the printer! All I could think of was the three extra cartridge$ that I spent over $100 on that I wouldn't be able to use again. - Anonymous
Thanks very much - I had the same problem reported as some others where the paper was pulling to the right where the roller is located on my Dell 922 all-in-one printer. When feeding in the paper it was crumpling up, their must have been a blockage on the left hand side somewhere in the roller which wasn't visible and feeding some stiff card into it cleared the problem. My daughter can now finish her project work and I have saved myself the cost of buying a new printer which I was considering....thanks once again !!! - Anonymous

I can't thank you enough! I spend most of my days helping other people, and rarely need help myself. While reading most of this thread, I kept thinking it was *impossible* something fell (or got "swatted" by a cat) into the paper path. I didn't find anything nearly as interesting, as what was in your warning, but I did find something I had been looking for!! A bonus to say the least. I shall be paying it forward one of these days.

THANK YOU! THANK YOU! And btw.. THANK YOU! You are appreciated.
- Carol~
I shook my Dell MFP1600n and nothing happened. I hadn't removed the paper tray so I did that, then really shook the heck out of it. Up, down, left, right, drum on it with my hands. Shake, Shake, Shake. It was fun being as disrespectful of a computer related component as they usually are of me. Some food crumbs fell out and now the printer works just fine. Thanks to you I now have a secondary career path as a printer repairman. - unknown
Sure keep poking. I used a Dell mouse mat, rather solid plastic.

Tried all before I found you thanks a million.

Not a snake but a biro, pushed it back and removed it now 100\%

The printer Dell 810 scanned and printed straight away. It is just a printer but what can you expect for the money.
Thanks again.

Rob t - Anonymous
Followed your advice and- hey presto- out popped a pen! Many, many thanks. Clare - Anonymous
To Moe...Thank you! Made me very happy!! Pen lodged inside, lots of shaking & viola there it was. Thank you. - Anonymous
Just wanted to say, I was having the exact same problem as everyone else with my Dell 720. I shook and shook the hell out of it- never saw anything come out. Good news is, IT WORKS! Didn't see anything come out or feel anything in the feeder, but it miraculously works now. I was already looking at new printers! Thank you so much everyone for being more helpful than Dell- they don't give easy or simple advice like this! :-D - Anonymous
I'm having the same feed problem others had mentioned with my Dell 942 all-in-one printer/scanner. The paper bunches up on the right side.
I've tried shaking it upside down (gently) and read your note (Moe) about feeding a piece of 2 X 12 plastic into the feed slot. Would a sheet of clear acetate (like the type used on old style overhead projectors work????
- F.X.Rosica
Moe,you did great.I found A thick piece o0f paper from the front of a catalog,and after I ran it thru,it works now.I mean I used qtips and rubbing alcohol.I uninstalled and reinstalled.I shook the heck ourt of had me going thru hoops.Thanks again.dave - Anonymous
Yippeee! I was searching for help on my printer problem and was very successful thanks to this answer! I took a piece of cardboard and slid it through and "voila"....out popped a garbage twist tie!!!! Thanks :) - Anonymous
AMAZING!...I spent an hour arguing with Dell yesterday.The only suggestion/solution was " $29.99 for us to diagnoise the problem or you can purchase a new printer"...I looked up 924 dell printer problems,and found this site.Although it sounded to simple...I turned it up side down and shook it,it worked!!my offending object was a tack.I can't thank you enough!
Does it amaze everyone else,that when you call Dell to PURCHASE something,you have an operator in the U.S.A. one that speeks english as perfect as can be,but when you call for "customer care"you get Ahboo in Bombay? not only is there a language problem,but they only have a certain number of responses...ones that they repeat over and over again until you just hang up and decide to never buy Dell again.
Thanks so much for the help!For those that doubt this method of "repair"...all I can say is try it!Thanks again! - Anonymous
I tried all of these and my paper still gets stuck. Paper will not feed on the left side. Any other suggestions? - Anonymous
Both my printers had the same problem, ran the cardboard through both, peanut in one and a piece of plaster in the other, they both work fine now. Keeping the piece of cardboard under the printer from now on. - Anonymous
This problem started for me two days ago. Driving me absolutely nuts. Severely pulling the paper over to the right and jamming. I have had this printer for five years with no trouble. Found your post and gave it a try to no avail. But it got me looking. Grabbed a flashlight and started searching. There was a ballpoint pen jammed down inside the printer that I have never seen before. Must have been in there for years. Wife didn't recognize it either. With the help of some 12" bent nose needle nose pliers I was able to remove it. Ran my test sheets and the printer is working fine. I am amazed. Thanks for the insight to something I might have just thrown out figuring it was at the end of its life. Bruce - Anonymous
I bought my Dell A960 at Goodwill for $6.99 to use as a personal copier at work. It didn't have a power supply but my brother had an extra one that fit perfectly. I couldn't get the paper to feed properly either. When I shook it upside down out dropped a Nerf toy. Still it would not feed properly. I tried feeding my thin plastic cutting board through the feeder (kind of by force) and then shook it again. Lo and behold, a pencil was stuck in the path. So now it works pretty good. Thanks for your help. Melissa - Anonymous
This works....the dell printer fixing a jam by putting a piece of cardboard through!!!!!!!!!!! I am a poor mom needing to print out her acceptance letter to get my grant money in time for Christmas. Thank God I have good grades and thank God I found your advise online!!!!!!!!!!!!!!! There was nothing in there, but still it worked after I flipped the cardboard through. .. - unknown
I have a Dell Photo All-in-one 926 printer that my wife uses most of the time. She complained about it not working the other day so I spent some time today 12/31/2009 trying to fix it!!

I tried a number of things which didn't work. Checked all the tractor feeds, looked for very small pieces of paper....CSI type investigation, etc. NO HELP. Then I read the reply made by Moe about using a stiff piece of plastic to run thru the paper slot and surpise, surprise---out came a small piece of POPCORN!!

Printer is now working and wife will get a performance review about eating popcorn around the printer and computer...

This advice was most helpful and saved me some $$ either getting it fixed or buying a new printer. It's funny--Dell never mentioned doing anything like this....or maybe not! - Anonymous
read your advice got cardboard same size of paper and worked a treat, jam was a screwed up piece of paper not to big but big enough to cause the problem thanks. - Anonymous
Thanks so much u fixed my problem! n i got a report dued for school soon! thanks shakin it upside down really worked! - unknown
After MANY frustrating phone calls to Dell Support and unsuccessful attempts to clear the paper jam error of my four year old Dell 924 printer, I was ready to drop kick it off the front porch. Luckily, I found this thread before acting stupid. One good upside down shaking and a very small piece of clear plastic straw wrapper came floating out. Thanks a million for the good common sense advice and for saving me from unnecessarily buying a new printer. You're the Best Moe! - unknown
I shook and nothing happened. Then I tried to slide a thick piece of cardboard through the printer and found what the jam was...a pack of beads in a plastic baggie. :/

With a little gentle wiggling, I pulled it out. Thank you for posting your response. I was frustrated and ready to purchase a new printer that I couldn't afford.

Now the one I have works just fine. I didn't realize anything that large could wedge itself in there.

I'm going to take much better care with my Dell 720.

Thanks again! - unknown
I had the same issue with my Dell V505 printer. Bumped in to this website while searching for a solution on Google. Thought of sharing with the community just in case it benefits others having similar issue.

Thanks Moe for your suggestion. It worked in my case.


01. My V505 has stopped feeding paper properly so I am unable to use it (paper doesnt even gets fed in to the base properly). The rollers are grabbing the right hand side but not the left side.

02. Constantly getting the alignment issue and suggestion to remove the tape from the cartridges though there was no tape or anything like that.


01. Powered off the printer. Turned it upside down and shook it for few seconds. In my case, there was a small lego piece that showed up from the shake. Not sure where it got stuck inside.

02. Dust off the printer from all corners and slots. Turned the printer on. It worked fine from there on.

03. Performed re-alignment and printed a test page.

Bachi - bachi
Moe, I think you just saved my marriage. (Just kidding...I think). No luck with shaking the printer upside down, but when I threaded thick plastic from the back of a spiral bound notebook through the paper feed, it cleared up the problem immediately. Still don't know what was in there...don't care. - cc
Glad you guys are here. I was turning into the Hulk when I stumbled across this board. The paper wasn't feeding at all, so I flipped the printer upside down and guess what I found. A moth. There's a new one for you.

by Anonymous on Aug 2, 2006 at 5:36pm Add comment
I have a Dell AIO A920 Printer that suddenly will not print envelopes, but will print full size documents. The envelope advances through the printer but nothing prints.
by unknown on Sep 17, 2006 at 7:28am Add comment
Sounds like a glitsch in your text software, e.g. MS Word... Some of these MS programs are not as intuitive as they should be... You may have used an envelope template which was set up -- and worked fine -- for a different printer.

Try checking your software's envelope setup to ensure the feeder orientation matches the printer's design. For example, if using MS Word97, go into "Tools", "Envelopes and Labels", "Options", "Printing Options", and indicate the "feed option" that corresponds with your printer. (Look for an icon embossed on the paper feeder somewhere, or in the printer manual, for the envelope feed orientation that the printer is designed for...)

Good luck... Bob Lloyd - unknown
My Dell Photo 966 printer has suddenly stopped printing envelopes. However, it prints full sized sheets. Did you find a solution/suggestions? I would love to know. Thanks. - Anonymous
i have a dell all in one 922, one day i was printing an noticed that it was reading printer carrier stall, i opened it up an noticed that a small real skinny piece og plastic came off on the rite side, but the left side is still connecter 2 a spring...can my printer b fixed. our is it shoot...plz help...
by unknown on Aug 11, 2006 at 12:40am Add comment
I have a Dell A920 and it will only feed paper from the right side when looking at the front of the computer. But I am going to try to turn it up-side-down and shake it. I'll let you know of this works.
by unknown on Aug 17, 2006 at 11:01am Add comment
I am having trouble with my Dell 1700 laser printer. It will not take paper and the yellow "Load/Remove paper" is on everytime I try to print. I have checked for jams etc. I have removed the toner assembly etc.

What I noticed is that the spring loaded intake (feeder) rollers stays up the whole time. I tried printing without the paper tray and I dont see the rollers come down. I am afraid the rollers are not making contact with the paper at all. I doubt if it is a jam.

I think the problem is the intake (feeder) rollers are not making contact with the paper. Do the intake rollers come down during printing? Or should they always be down making contact with the paper? I really cannot tell what is the right position for them.

Please let me know so I can figure out if it is a gear issue or some other problem.

by bucktwentynine on Dec 2, 2007 at 7:48pm Add comment
We are having the same problem with our Dell 1700n printer.
I hear the solenoid fire, but no paper gets picked up. - Anonymous
Don't work on too many Dells. Is this the cord (scroll to bottom of page)?
by moe on Jul 20, 2009 at 3:41pm Add comment
Greetings, I also shook the printer(A/O x) a good amount after disconnecting the electrical and connection to the PC. Result - nothing (tried several times after 5 print attempts failed). Then I tried (several times) feeding a stiffer blank photo plastic sheet BACKWARDS through the rollers. I was not completely successful (feeding it all the way through), but it did free up a jammed large MULTIVITAMIN pill (please add to the list of items causing a jam). It did require more disconnecting and shaking before finally getting the pill out. Saved me hours on the phone and a good deal of frustration. Thanks to all.
by unknown on Nov 30, 2011 at 10:45am Add comment
I only listed a small fraction of the stuff we've found, but a cat's claw is unique. We've been doing real good on the board today, a few printers fixed in a one or 2 hour period from posting. Didn't know it was going to be that easy, did you?
by moe on Jun 13, 2005 at 4:55pm Add comment
I am shocked at how fast and easy that was.

Very glad I found this site.

Thanks again for the help, Moe. - FightingBob
I cannot even begin to tell you how long I worked on this printer and had no luck with the "paper jam" message. I had even begun to look for a new printer, spending a lot of time comparing this one and that one. Finally, for one last try, I googled this into the computer and after looking at a couple of other sites, I found this one. I tried using a little force to push through a sheet of cardstock to see if this would work, but it didn't. Lastly, I tried the "shaking" method, and low and behold, IT WORKED!!!!! A very tiny end of a colored pencil came out as well as the very end of a child's finger nail (like a tiny clipping). I'm not sure which was the problem, but my printer is working just fine. Hallelujah!!! Thank you so much for your advice. It didn't hurt my printer at all. - Anonymous
My problem is exactly like the first one listed above.
It is a feeder problem. The paper immediately pulls
to the right and then "wads" up and I must retrieve it.
I have tried putting one sheet in at a time and then more
than one - nothing works. I called DELL printers and besides
not being able to understand the man on the phone he didn't
really have a clue. Left the phone a number of times to
"check with somebody." I spent nearly 1 and 1/2 hours on
the phone and didn't accomplish a thing. I am afraid to turn
it over and shake it for fear of breaking someing - besides
it is heavy. Mine is A940 (includes FAX, SCAN & COPY)
Any ideas of how to fix this situation???
by unknown on Jul 7, 2005 at 8:54pm Add comment
I am having the same problem with the same model. I have taken it apart as much as is possible without breaking it and I can't see anything in there....Any ideas? Other than shaking it. Did you ever get through to someone helpful at Dell? - Anonymous
All I can tell you is that the advice I received worked. I apparently have exactly the same model as you, and turning it upside down and shaking it didn't hurt anything.

If it's too heavy for you to do it, I suggest you ask a friend who's bigger than you to do it.
by FightingBob on Jul 7, 2005 at 9:04pm Add comment
Mine was jamming up, took the advice and shook it----to my surprise---found a small clock in it! Works great! - Anonymous
I never got through to Dell, but gave that up early, because the advice I received here worked. Sorry I can't be of more help.
by FightingBob on Jul 17, 2005 at 4:17pm Add comment
I am having the same problem as the first person. But unfortunately, turning it upside down and shaking it does nothing! I've tried to get in there, and I can't feel anything that might be blocking it. Please help, I'm at my absolute wits end.
by unknown on Nov 11, 2005 at 11:04am Add comment
Moe you are Definitely right!!! free advice is usally taken for granted!!! just wanted to let you know i had the same feed problem... shook it and a ball point pen fell out.... amazing.. feeds fine now..... :o) thanx again for the advice
by cyberdrd on Feb 1, 2006 at 8:29am Add comment
If you lift you the photocopier bit up and from the front where the paper comes out, push a piece of paper through backwards and see if it pushes anything out at the back where the paper goes in. ie the paper is pushed to the opposite way that it normally travels. I had turned it upside down and hadn't found any problem. But when I fed the paper through backwards out popped a pen!!!
by unknown on Apr 23, 2006 at 9:13am Add comment
It took a little more effort than shaking my printer, but feeding a piece of paper backward worked for me. A small tool which was inadvertantly placed on my printer popped out. Thanks.
- Anonymous
i can not beleive it after talking with dell for almost 2 hours, shaking the printer until it turned blue, i cant beleive after 4 weeks of wondering what the heck happened to the printer your suggestion worked, i pushed the paper in backwords and out came a little pink ball most likely placed by my two year old, thaank you so much - Anonymous
This tactic worked perfectly when I could not push the obstruction out. For me, a Nintendo DSi game popped out. Gotta love the kids! - AndreaJD2B
I just read this thread an I wasn't convinced however there was a blockage!

I lifted up the flat black flaps over the rollers while simultaniously feeding the paper in by hand (forcing down and turning roller with fingers)

The clasp from a chain fell out! bloody kids
by Anonymous on May 6, 2006 at 8:08am Add comment
Hello -- well I've been through three A920s and now two A922s. I have a service warranty through Dell and thus have been doing an exchange on these duds for about two years now. I have shaken the machines, tried different grades of paper and to no avail. I have managed to get through to Dell every single time (although yes, it took hours), and after this latest fiasco I supposedly have the cell number of a help person at Dell. I'm calling it tomorrow because this second 922 is no longer feeding properly either. I've had it just a week and there's not a single item jammed inside the thing.

Is there a chance that Dell just plain old makes crap for printers? LOL.

My other trouble is that Dell replaces defective pieces with refurbished items -- *gnashes teeth*.

Anyway. Found this site, wanted to share, am glad to see (sort of) that other folks are having similar troubles and I'm not totally insane.
by unknown on May 16, 2006 at 9:15pm Add comment
Thanks so much folks. The suggestion to shake the printer worked for me .Unbelievably , a marker had got stuck in my Dell A922 and the paper feed mechanism gave me the same trouble as described in all of the posts here. Besides shaking the printer up-side down , I also vacummed it and my marker fell off and my printer is working fine now.
Thank you all for the ideas.
by unknown on Jun 6, 2006 at 10:22am Add comment
Wow. My son brought his Dell 922 home from college and said it had not been working for quite some time and he couldn't figure out what was wrong.

I tried shaking the thing with no luck, but upon closer inspection with a flashlight, I discovered a marker jammed inside. Fished it out with a pencil and a small piece of tape.

by Anonymous on Jun 10, 2006 at 4:11pm Add comment
Thanks to everyone for the ideas. I am having the same problem with my Dell A940. I know for sure that I can not afford to buy another printer mine is only 2 years old, and of course Dell reps are no help. I as well decided to see if someone else besides me was experiencing the same problem. I glad there are others who can help me figure this out I will be trying the suggestions. Wish me luck.

Thanks to you all....
by Anonymous on Jun 30, 2006 at 7:45pm Add comment
okay people listen up!

i have a dell a940, and i had that SAME exact problem with the whole "right side pulling, left not, causing paper jam" thing. i read through this forum like 23490824 times and i shook mine up and down and everything but nothing worked. and then i asked my computergenius friend and he told me to look at the little thing bar on the left where you put in your paper.. it's in your paper tray. and, for me, i moved that so the paper was touching the right side of the tray and the bar thing and then i put in like 40 sheets and it worked PERFECTLY. it was amazing. so that might help some of you guys =]. good luck!
by rachelxx on Aug 5, 2006 at 7:16pm Add comment
I was having the same problem with my 960 and we tried everything, shaking it, force feeding a piece of card stock, nothing seemed to work. After reading all the threads, I was convinced that something had to be wedged inside. I had my son again force the card stock up from the bottom tray while I watched from the top in the feeder. Lo and behold a blue push pin! We had actually seen part of the pin, but assumed it was part of the printer! It was stuck inside, but by forcing the card stock through from the bottom we pop the pin out. Then it was merely the next step of turning it over and shaking the pin out. The printer works fine now! Thanks so much for this forum! I think I would have given up and trashed it otherwise. Couldn't get any help from Dell!
by unknown on Aug 10, 2006 at 4:03pm Add comment
I had a feeder problem too and I was panic stricken. I love the copy feature of my Dell printer, but when the paper wouldn't advance I realized my PC was somewhat useless to me. After hours of trying to find help at Dell, I came across this site and read all the letters suggesting they had success with the shaking routine. I tried it too, but nothing happened. Then I tried using your card stock suggestion. Nothing happened when I tried to push it through backwards, but when I put it in the usual place at the top it came all the way through with gentle urging. I then tried regular paper and voila, it worked!!!!! I probably wouldn't have tried this method if I hadn't read about your venture. Thanks so very much! - Anonymous
I have a dell aio 962 and i have a rear paper jam.. how do i get it out.??
by Anonymous on Aug 10, 2006 at 7:46pm Add comment
fixed it... open rear hatch and remove paper
by Anonymous on Aug 10, 2006 at 7:49pm Add comment
I have a Dell 1600n that had a paper jam. We removed the paper and blew out any remains with a can of air. We also removed the fuser and used air on it. We shook the printer with the fuser out and cartridge out both face downwards and upwards a number of times. We reinstalled the fuser, put a new cartridge in and received this message "JAM1 OR NO CARTRIDGE". Any thoughts?
by bretman on Aug 17, 2006 at 2:25pm Add comment
I am having the almost the same problem, the printer jams in the middle, I get the message, but opening and closing the front door will allow the page to print or photocopy, it just comes out with a crease/depression at the middle. tried shaking, cleaning, but nothing seems to work. - Anonymous
I had the same problem too. This happened after changing the toner. I resit the toner and it fixed the issue. Make sure the four contact points on the toner are touching their counter parts properly.

Hope this helps.
- Patra
There is a firmware update for this issue on the Dell support website. I had this issue on 30 of our printers and forced Dell to come up with a fix for it. Good luck! - sky
Thank you to all. I got an A940 which was being tossed out at work due to paper feed problems that couldn't be fixed.

Thanks to everyone here I now have working A940. The problem was a round bic pen that had fallen into the feed area and couldn't be easily seen clogging the works up! It was jammed just in front of the rollers and was found after taking it apart then looking very closely.

Keep looking people, there's something stuck in there!
by Anonymous on Aug 19, 2006 at 7:46pm Add comment
How did you manage to get your printer apart I"ve been snapping plastic bits and unscewing screws but can't seem to get the actually shell apart to get inside it? Any tips or tricks I"m missing?
by CanadianPrinterUser on Aug 21, 2006 at 5:49pm Add comment
the only parts i was able to remove were the cover(entire part that normally moves to replace ink), the black...back part and the black part just below the cover (which has two screws holding it down). Removing these only enabled me to see into the area that was the problem, i didn't need to continue dismantling it. i wound up with a few tabs that snapped off and do not matter at all (after all eight screws are holding it together). to get those tabs release from the bottom of the machine you will need a couple of small flathead screwdrivers to pry them while seperating the pieces.

give me a more specific question if you need more info because i've written this in a rush. - Anonymous
Thanks for all the helpful information guys. I know I haven't posted, but I had practically the same problem as everyone else with my Dell AIO 942. I managed to find either a small marsh-mellow or a mechanical pencil eraser lodged in there. I got it dis-lodged with a tooth pick. I shook and shook, but nothing fell out. Either it fell out stealthily or its lodged somewhere that doesn't cause any problems.
Thanks again guys!
by dr_seth_l on Aug 27, 2006 at 3:55am Add comment
haha... got it ot work... thank you moe for the shaking advice... Thank god i found this forum... ig ot a project due tomorow and i have been on an anger pathw itht he printer :-D... Somehow a small stem was in there lol... i dunnu how it got int here... thank you again
by unknown on Oct 4, 2006 at 12:05am Add comment
I am having the same exact paper pulls and then crunches in the back and I have to pull it out...I am going to have my husband shake it...why doesn't Dell recall these printers???
by unknown on Oct 4, 2006 at 2:36pm Add comment
read so many comments saying turn it up side down & shake it! even dell said so but do not tell you why!! this did not work but by trying to feed paper through manually & really looking carefully at what was going on (with torch as we say in uk!) i discovered a small plastic disc had dropped into it. once out it was no trouble so keep looking as there is definitely something jamming it. good luck - Anonymous
I can't believe it. I got this p.o.s. Dell aio922 into the shop today, it was feeding halfway only (and that much crookedly) so I did a quick Search for the problem before I tackled it. I found this Thread...I shook the p.o.s. Dell aio922 upside down...and a CAT'S CLAW fell out! freaky,but--
Problem solved.
So, maybe cat's claws AREN'T such a unique problem after all! Thanks for the site. You guys totally rock.
by Anonymous on Oct 6, 2006 at 5:10pm Add comment
My Dell printer (Dell Photo AIO Printer 942) has a slightly different feeder problem. It starts to grab the piece of paper, but the paper doesn't seem to want to go anywhere. I can't see anything in the printer making it stick (I've turned it upside down and shook it etc.). I wonder if it isn't getting a good enough grip on the paper... any ideas anyone?
by graeme_moss on Oct 11, 2006 at 2:08pm Add comment
i think that is the same problem. you must have something jammed in there. try pushing some cardstock through the bottom - Anonymous
I have a Dell A922. The paper path is clear as it feeds any paper in at power up clear through.

I get a message to clear the paper jam, but there isn't any. I think the sensor must be stuck in the "Jammed" position. I can see a plastic lever with a spring attached. One arm goes into a circuit board. The other arm I suspect is the jam sensor.

It has no play in it like the sensor to indicate the presence of paper.

I cannot get to the sensor to see how it is connected because I can't figure out how to open the printer.

Any suggestions?


by Anonymous on Oct 15, 2006 at 8:44am Add comment
Found the problem. I finally took the printer out into the sunlight and could see better inside. I saw where there was a lever stuck over the side of its slot. I freed it, but it was too bent to sit freely in the middle of the slot.

I put it on the other side hoping to counteract the bend. Time will tell. so I have not opened the case and still can't figure out how to do that, but hopefull I won't have to. - Anonymous
I was doubtful, but lacking anything else I could try (no way for me to gracefully get inside the box of a 922 model), I did the shaking. No result. I did more reading of this thread and did more shaking. This is a Grandma computer - how likely is it to have a foreign object embedded? More reading, and more shaking.

Paint brush!!!! Grandkids or the neighbor kids, most probably.

Anyway, I shook several times in several ways at several levels of intensity before I found the culprit.

Keep trying?!

by unknown on Oct 15, 2006 at 12:20pm Add comment
Wow, another success story. Marker cap down in the feed path of my Dell 720. Only thing I have to add is, if the alternative is to junk your printer, then make sure you've really shook the heck out of it or banged it against something a few times. I was just ready to give up, gave it a couple more whacks, and out it popped.
by Anonymous on Oct 15, 2006 at 2:38pm Add comment
I have one to top them all. An Epson C64 was brought in for me to fix because it would not feed paper. After a cursory inspection, I noted the customer and the printer both had an odor. I know these people and I know they have a LOT of pets. I looked carefully and spotted something laying sideways in the paper path. It was a big, fresh kitty-sized "tootsie roll" and I don't mean the chocolate kind. I called them to let them know I wasn't going digging after it and they needed to buy another printer, and she replied "I thought that was what it was, (name of her cat) had kittens in my computer chair this morning, and yesterday she was squatted on top of the printer. That was when it started jamming"! Talk about nasty. NAAASSSSTY. I literally burned the printer in the burn barrel. :-)PCRMike
by pcrmike on Oct 16, 2006 at 8:34am Add comment
I recently worked on an HP2100 that had real weird problems. I was wondering what all the bits of paper were that were visible before I took the cover off. Then the overpowering smell of mouse pee hit me and before I quickly put the cover back on, I could see where they had made a nest inside next to the scanner and the probable cause of the problem "gnawed wires". I refused to fix that one as well. - moe
Hiya, very similar problem but with a Dell 924 - If I'm doing wrong by posting in this thread, sorry - but I figured seeing as its the same problem it wouldn't matter that it was a different model??

Anyway paper gets pulled in enough to start the printer printing but it doesn't feed the paper through...before that it was pulling it through lopsided I THINK on the right - but I'm not 100\% sure, its been out of action for ages.

I've tried turning it upside down and shaking, as when it first went odd I figured it was just something stuck - I've had pens roll down there before so I still think this is the most likely scenario but nothing yet has appeared - how hard do I shake? I mean I don't want to break this thing, I know the printers buggered but at least the copier and scanner still work at the moment. It's just coming up to a year old in November so I'm pretty ****** off about it if its not a jam of some kind. I'm a total novice about this stuff, my skill level stops at loading the cartridges lol - can I do any serious damage if I take the cover off to just get a better look? Or should I just keep turning the thing upside down and back to front and shake the bejesus out of it?


I know its all been asked before, but I guess everyone worries the same thing - you don't want to break it beyond repair!!!
by unknown on Oct 22, 2006 at 5:16am Add comment
I stumbled upon this site when I was having a huge crisis. I had a paper due imminently and my paper was crinkling (is that a word?)on the right side just like so many many others here on this forum. I turned my printer over and shook as recommended, but to no avail. So, I tried to force some paper through and low and behold out pops a not-still-so-delicious-cheeto! I would have never ever guessed! Thanks! Talisa
by unknown on Nov 14, 2006 at 7:23pm Add comment
Great website,
I have a Dell 920 All in one printer brought from Dell Ireland. Printer is just out of warranty, so yep I was thinking ...How Much is this gonna cost me!!!!.. well looking through your tips and recommendations gave me a great start. After shaking for a few minutes nothing came out!!! Stripped the unit down and manually cranking the paper through the rolers. Paper was feeding in OK, however it stopped on the rollers next to the printing area!!! Through a more detailed look I discovered the problem, a SMALL PIECE OF PAPER. Like the experts say, its usually a blockage and in my case it was. Thanks for the tips folks, keep up the good work, I now have a few euros for a few beers. PS. All of you should look up the Irish town of Bundoran, a great Irish seaside town.
by unknown on Nov 26, 2006 at 8:50am Add comment
Then there is the problem that alcohol dries out rubber. While you obtained short term relief, your solution will seriously shorten the life of the rubber rollers. Very bad advice.
by moe on Dec 5, 2006 at 8:17am Add comment
Well I have spent days shaking my head at the printer !!!

Gave it a good good, then peered inside and saw something shiny, wasn't sure whether it should be there or not !!! yes, my 2 pack of headache tablets emerged !!!!
Thanks so much for advice.
by Anonymous on Dec 7, 2006 at 7:51am Add comment
I had the same issue for 6 months. i read every one of these postings and although they were genuinely informative, nothing worked. i shook and shook (both the printer and my on again off again mental fragility!!).
Here was the problem. Lift the scanner/copy part up, as if you were changing the ink. On the furthest roller in(the graphite grey looking one, furthest in and hardest to reach by hand) there was a funny looking piece of metal sticking up. I had noticed this a long time ago but never made the connection. I read one posting which said to pull out the ink toner and look under them for paper jams. nothing. but since i could not reach the toners because they wouldn't slide across, i had to grab the ribbon attached to the back of the ink tray and pull them towards me manually. I noticed that they would only slide across to a certain point. THE POINT WHERE THE SMALL STAPLE LIKE PIECE OF METAL WAS POKING UP!! I grabbed a pair of needle nosed piars and fussed with it for a few, then suddenly the metal "popped" back into place. I powered the printer up and voila, NO F&@\%ing jam!!!!!!!!!!!!!!!!!!!!!!!!
good luck. i hope this helps you.
by alanlb on Dec 20, 2006 at 5:53pm Add comment
Thank you alanlb! Your advice saved my printer. I had the exact same problem with a Photo 924 and was going to buy a new printer today, but with your advice I was able to fix my printer with a pair of pliers.

There was a lever in the back of the printer (above the main paper feeder roller) that had jammed in an "up" position. By unjamming it, I was able to correct the paper jam problem.

Thanks for your advice.
- Anonymous
I too had the bogus paper jam message only after 1 week of use.
By that time the printer had been unpacked in the box under my desk for year and a half, so no warranty and no nbd replacement! I had been trying to find the paper jam sensor and checked Dell support which was worthless. When I read your story I remembered the piece that puzzled me too but that I did not dare to move because I feared it would break not knowing it was metal, thought it was plastic. When I had read your story I moved the little leaver back the problem was gone but it returned after the first page was printed. With pliers I managed to bend it a little now it is fine. Thanks a lot for your helpfull explanation! - Anonymous
MINE IS FIXED - THANK YOU!!!!!!Your metal piece fixed my problem. I was about to throw my printer in the trash. We had taken it apart, shook it and I had just bought new ink cartridges for it. I was not happy. But, thanks to messing with the metal staplish piece, that fixed my problem. - Anonymous
Works! Thanks. - Anonymous
OMG youre a flipping genious!!! This thing had been on "Paper Jam" for a flipping month!!! I noticed the plastic thing but it didn't connect 'till I read your post!!! Thanks!!! - Anonymous
I have a A940 dell printer that will not print out in color, all readings state cartridge is full. I replaced the cartridge just in case,(the tape had been removed!) but it still will not print in color. As cartridges are so expensive and can only be purchased through Dell, I would appreciate any help I can get.
thank you
by unknown on Dec 26, 2006 at 4:33pm Add comment
Why do you think Dell gives the printers away? (could it be that expensive ink?)

Best bet with a Dell that comes free is use up the ink and then buy a decent HP printer, (that means not one of the $30 specials).
by Stephen on Dec 26, 2006 at 4:47pm Add comment
Printer is considered "disposable". You're not going to be able to fix it, even if you could get parts. Since you already have the "expensive" ink, here's a replacement printer for $69, sans ink. I'll agree with Stephen about tossing it and replacing it with a decent HP. Although every MFC inkjet sold is crap and disposable, HP is the best of the bad lot.
by moe on Dec 26, 2006 at 5:36pm Add comment
If you do buy that replacement printer, you'll still be stuck buying more "expensive ink" later, so you might want to go ahead and start looking for that HP.

If I was buying now I'd be looking on eBay for a DeskJet 6122 or 5650, they are not all-in-ones, but they are good printers. (see how many 5650 problems you can find in the forums)
by Stephen on Dec 26, 2006 at 6:16pm Add comment
Turning the printer upside down and shaking yielded a pair of ear plugs and a pen
by unknown on Dec 26, 2006 at 10:40pm Add comment
Same problem as everyone. My first google search solution was to buy a new printer and stay away from dell printers. This site said turn it upside down and shake, because all kinds of things came out like a cat's claw? So it tried it. the first good shake dust came out. The second good shake - an entire pen came out!
It works now! Thank you God!
by unknown on Dec 27, 2006 at 9:44am Add comment
I had a problem with my dell photo 924 all in one printer. I got it in November 2005. My paper was feeding crooked and then would jam up and crumble the paper slightly. I read some of your suggestions. I tipped it upside down and shook it. Nothing came out. Took a flashlight, found nothing only a little dust. So i decided to get my computer laptop care cleaner from best buy and used the dust-off compressed gas duster and blew air in thru the printer from the bottom paper tray, where the ink carriage is, and thru the top where the paper feeds into. Now it seems to work! I totally agree dell makes crappy printers. Since I got the printer, if i had two sheets left, it would tell me out of paper. But there were still two sheets left to feed thru!! So then I would add paper to the feeder, and it would go too far into the paper feeder tray, couldn't align it quite right, I had to fuss with it a few times to finally continue printing my job! What a pain. But try the gas compresser, maybe it just needs some cleaning in there! Good luck hope it works for you!!
by Anonymous on Dec 27, 2006 at 10:01pm Add comment
Thank you Thank you Thank you.

My Dell A920 was feeding crookedly and the paper was getting stuck. According to all your advice I turned it upside down and shook it, then shook it and banged it, then just banged it on the desk. The pen fell out on the first shake, but the little tiny lego piece really took some banging. After it fell out, the printer works fine. My recommendation is, before you throw it away, is to keep banging and shaking it harder and harder until it breaks or until it works. There must be something stuck in there.

by unknown on Dec 29, 2006 at 2:58pm Add comment
Thanks to all! I was convinced that it wasn't a Foreign Object jam, but after reading the numerous posts to the contrary, I kept on keepin' on and out came a pair of paper clips.

by jpr3 on Dec 29, 2006 at 7:20pm Add comment
My problem is a little different than what I am reading here, but it is still a feeder problem. On my Dell AIO 962, the paper wads up in the middle at the back.

Out of pure frustration, I shook the machine, but nothing fell out and nothing changed. Then, I watched the feeding and opened the little door at the back to remove the wadded sheet. I began to look at the assembly there and found that a little plastic guide (for the lack of a better word to describe it) in the very middle appeared to be out of position. Something appeared to be binding and restricting its movement. I used a small unfolded paper clip to free the offensive object. Lo and behold, the feeder worked....for a short while.

Paper began to jam again, so I shook it again. A small spring fell out of the bottom. I'm convinced that it is a tension spring that should be attached to that little guide in some fashion, but haven't a clue as to how or where. Anybody have any ideas, or, better yet, a service manual?

by zturner on Dec 30, 2006 at 9:06am Add comment
I have a 962, and I had the feeder problem. Reading all these notes, I didn't want to shake this thing. Mine just wouldn't feed, so I looked were the cartridges are and they wouldn't go all the way to the middle, so I notices the base was popped up in the center, I pushed it down, then I notices something shiny, I got some twisters and pulled it out, it was a spring attached to a nut, I know it came from the printer somewhere, but like this other guy, that stopped my problem. Where ever it came from, I guess the printer don't need it. Maybe when making it, it was left there. Oh, and too all the other people that are going to go get hp's, I love my printer. Until I had the paper jam problem, I dealt with that, it was just when it stopped printing at all that had me. I haven't regretted getting a Dell. I would love to have a laptop. - Jo Ann
I too was convinced that there was no foreign object involved but post after post said - there's something in there, keep on shakin' and bangin' and I'll be darned if I didn't eventually end up with a chocolate chip falling out!! Guess the 13 year old has been in the chocolate chips again.

Thanks all!! - Anonymous
My problem is a little different than what I am reading here, but it is still a feeder problem. On my Dell AIO 962, the paper wads up in the middle at the back.

Out of pure frustration, I shook the machine, but nothing fell out and nothing changed. Then, I watched the feeding and opened the little door at the back to remove the wadded sheet. I began to look at the assembly there and found that a little plastic guide (for the lack of a better word to describe it) in the very middle appeared to be out of position. Something appeared to be binding and restricting its movement. I used a small unfolded paper clip to free the offensive object. Lo and behold, the feeder worked....for a short while.

Paper began to jam again, so I shook it again. A small spring fell out of the bottom. I'm convinced that it is a tension spring that should be attached to that little guide in some fashion, but haven't a clue as to how or where. Anybody have any ideas, or, better yet, a service manual?

by zturner on Dec 30, 2006 at 9:07am Add comment
We found a piece of my 7 year old's swimsuit that had broken off and "disappeared". Glad I found this thread.
by Anonymous on Dec 30, 2006 at 8:25pm Add comment
Problem: Paper Jam
Found: Small piece of cereal stuck to a flappy piece.
New Problem: It sounds like a roller coaster (slow ticks) and I notice a wierd smell

I am convinced that I have a small piece of paper jammed somewhere in the rollers.

I went to and they have online chat which is helpful in the sense that they TRY. I found the exact same advice here and in the end they offered to replace the "part" at no charge. I have no idea what they are sending me!

So after twenty minutes I got tired of being without a printer and continued to look for the jam. I did find a small piece of cereal stuck to a plastic flappy piece but I still get the "paper jam" error message.

Now I noticed a fresh "new printer scent". Not smokey, but this can't be good.
by unknown on Jan 4, 2007 at 12:02pm Add comment

Hi all. I just wanted to say thumbs up to dell. I called them after I tried to shake the life out of the printer (to no avail) and the "part" that they sent was a brand new printer!

Yeah me! - Anonymous
Hey the turning it upside down and giving it a decent shake worked a treat ! It was a toothpick causing all my problems but anyways just wanna say cheers thanks for the help :)
by unknown on Jan 5, 2007 at 5:13pm Add comment
I have a Dell 960 AIO (which I've learned is also a Lexmark). Have had alot of paper jams, pulls towards the right also. I have tried turning it upside down, looked inside with a flash light, can't find anything in there and still no success. I have been able to print some, but with a couple of tries at times, wasting valuable ink at the same time. Paper pulls so prints get off centered. Printer is 2 years old, hardly used and still looks brand new, but out of warranty. Besides the paper jam issue, now the darn thing won't power on, but this is another story. No more Dell printers for me. My first printer was a HP and 8 yrs later still functioning (son has it now). So I bought me another New HP printer, we'll see how we do with this one.
by unknown on Jan 6, 2007 at 7:39pm Add comment
Ok, so I had a problem with my Dell A940 feeding the paper wrong also and I read everyone's posting here and I was thinking "turning it upside-down and shaking it is never going to work.." But the subsequent posts about spending hours on the phone with Dell made me desperate for an alternate solution. So my husband turned it upside down and is shaking it and I have a flashlight and I'm trying to look up inside there to see if anything is moving around and a rubber frog (that you fling against the wall and it sticks) falls out right in my face. At that point my son says "Oh yeah, I knew that was in there and I couldn't get it out!!!" kids....
Anyway, if you think you can't possible have anything stuck inside your printer, try this technique anyway, the frog was quite big and we still couldn't see it until it fell out.
by unknown on Jan 7, 2007 at 7:02pm Add comment
I tried shaking etc., was really about to give up and buy a new printer....however upon closer inspection.....(with a flashlight)...there was a pencil stuck tightly inside....the pencil has been removed and the printer works like a charm...thanks for the free saved me the cost of a printer
by unknown on Jan 9, 2007 at 9:58am Add comment
After reading this entire thread, I found a twist tie stuck in the back of the printer. Good grief.
by Anonymous on Jan 10, 2007 at 3:19pm Add comment
Another example of the power of the web. I read through the entire thread, and tried shakeing my son's A940 but nothing came out. I tried pushing some card stock backwards through the rollers but nothing came out. As a last resort I pushed some card stock through the paper path in the intended direction and...a pencil popped out! Problem resolved.
by unknown on Jan 11, 2007 at 6:43am Add comment
Thanks alanlb! Your advice worked on my Dell 924. After shaking the heck out of the printer nothing fell out and I kept getting an error saying to remove the jam. I did notice that a plastic lever was resting across the top of some plastic part that lies on top of the back roller. Actually there are three of these pieces and the lever should move freely between two of them but somehow got jammed on top of one. Anyway, after reading your piece I took a chance and moved the plastic lever and presto the printer jam error is gone! Thanks again. This website is great!
by unknown on Jan 12, 2007 at 10:50pm Add comment
Thank you. After reading your posting I looked at back roller and tabs. I had the same problem. When I tried to move plastic piece it snapped, but now machine is printing & copying. - Anonymous
I'm glad I stuck w. this forum. I tried shaking several times w/out success. Then I looked into the print cartridge compartment as alallb suggested, and found a green colored pencil wedged in. After pushing it back into the paper compartment I was able to shake it out. Thanks!
by unknown on Jan 14, 2007 at 3:57pm Add comment
I had the same problem- jamming from right pull..... I shook the printer two times and a small piece of plastic came out. Now it works. Shake that crazy printer till over and over!!!!
by unknown on Jan 16, 2007 at 8:51pm Add comment
I'm using Dell All in One 942 and have paper jamming problem.
I shook this freaking thing upside down like hundred times. nothing came out. and still not working, and there is no visible object that causes the problem... Does anybody know how to fix this problem?
by unknown on Jan 21, 2007 at 9:29pm Add comment
Thanks for the advise. But shakin didn't work. I have a 924 All-in-one printer by DELL from hell. The bloody light reads paper jam and there is "no paper jam".

Once I had the top off, and the copy/scanner tray off. I looked the gosh darn thing up the exit hole. Kinda past the last set of rollers. Sorta behind the print cartrages stop point when your changing cartrages. There lies a second set of rollers on a long shaft. This shaft and rollers has 4 louvers that rest on the top and guide paper on its way. Well, here's where I found the problem. It seems a small plastic finger that rides on the shaft got out of place and over the louver thingies. Onced I freed the small plastic finger with a butter knife things looked more symetrical. Kinda normal like.

Thats when I put it back togethor and turned it back on. Wala it works!

Gota look somethings up the exit hole! Lesson learned. - Anonymous
This just happened to me. Jam message but no paper jam or things stuck inside. This is what I did. Lift the tray as if you are gonna change the ink cartridge. I noticed my ink cartridges sat at the far left and would not travel towards the center as they should when you open the tray. I just grabed the ink assembly and pulled them manually towards the center/right (don't worry, you wont break anything) and it just did it. Fixed! Hope this fix helps someone.
by unknown on Jan 31, 2007 at 4:44pm Add comment
You were the one! I read all the way to your post and I did what you suggested and it worked!
BK - Anonymous
Wow I was just about to take apart my A940, i unscrewed anything then googled for a guide on how to take it apart and lo and behold i came to this page, shook it out, and out came a rolled up candy bar wraper... lol thats what i get for having a trash can next to my printer.

by unknown on Feb 1, 2007 at 1:36pm Add comment
I retrieved a popsicle stick yesterday.
by moe on Feb 2, 2007 at 1:51pm Add comment
I have been upset for two days because I could not use my all in one Dell printer due to the paper feed and jamming problems described on this list. But I followed the "turn it upside down and shake" advice. As far as I know, nothing came out but now it is working. Many thanks.
by unknown on Feb 8, 2007 at 5:24am Add comment
I shooked the printer as described in this thread and out popped a white plastic piece that looks like it belongs in the printer but hey, prints perfectly and scans and copies with no problem...Way to go DELL you definately sell well maufactured printers..MORONS
by Anonymous on Feb 9, 2007 at 8:30am Add comment
Same problem - this thread was a life saver. A ball point pen was the culprit!
by unknown on Feb 19, 2007 at 3:05pm Add comment
Thank you so much. About a year ago my sister-in-law started having this same problem. She tried everything but nothing worked. She finally broke down and got a new printer. A couple of weeks ago, my printer started doing the same thing. I find this page and started trying different things. I tried shaking it, but it still didn't work. Then I tried the card stock suggestion. I had to gently force it. When it came out, there was a small piece of torn paper that came out with it. Now, I don't have any problems. Thanks again!!!!
by Anonymous on Mar 6, 2007 at 5:12am Add comment
My cat loves to lay on top of my Dell printer in the evenings. Unfortunately, the paper guide was in the "up" position broke off following a long cat stretch. The feeder wasn't working properly with all the usual problems that go with that & I fretted for days wondering how in the world I was going to get it fixed. It's less than a year old.

Fortunately, through this web site, I learned about the "tip upside down and gently shake" method. A small piece of plastic from the guide fell out & now the printer works perfectly. Thanks everyone for the tips!

by Anonymous on Mar 15, 2007 at 5:31pm Add comment
well, i read a lot of the notes about personal problems with the dell all in one printer. i tried shaking my computer, several times, like a desperate woman, wanting my printer to work. nothing fell out, however. i shook it some more, read more notes herein. tried to print something, and it didn't work. i took it tupon myself to inspect further, even further than i had before when this first started. i realized that the roller was not really pressing up against the paper. i gently held down the roller while printing something and it worked. so i tried to bend the roller back towards the paper, which didn't help, being it's plastic and all. that's when the light bulb went off to add more paper and bring the paper closer to the roller. guess what? IT WORKED! good luck, and thanks for all the postings. i've been dealing with this problem for a year or more.
by ricia on Mar 16, 2007 at 4:09pm Add comment
I have a Dell AOI 922 printer. I have been very happy with it. But recently I have been having a "feeder" problem. Instead of pulling one piece of paper when printing, it pulls most or all of the paper in the tray...and, of course, jams. I have fixed the jams, checked for bits of trapped paper, shook the printer, and blown it out. If I feed one sheet at a time, it prints just fine. I, however, have a busy life and do not have time to babysit a printer. Any suggestions?
by unknown on Mar 24, 2007 at 8:35pm Add comment
All separation issues are caused by worn out separation pads. Depending on printer type and model, they are either made out of cork or rubber. If you find the pickup roller, it would be the rectangular piece directly opposite it.
by Anonymous on Mar 25, 2007 at 12:40pm Add comment
I found out what the problem was. At the end of each cartridge there is a very small protrusion, they break off. Need new cartridge. However the quality of the printer just isn't good enough. I went and bought a Canon Pixma. Couldn't be happier. Superior quality of prints, superior color. The pictues i'm printing now look like i had them done at a printing shop.
I'll never use a Dell product again. Their customer service stinks.

Thanks for the reply but it wasn't a feeder problem, it was an ink cartridge problem.
Have a great day.
- Anonymous
Had a dell AIO 960 with the feeder problems that you all seem to be having. Well I've tried what was suggested here and nothing worked. Then not to long after that the printer would not power up. (Only 2 yrs old, hardly used). Took it to a friend who fixes these things and said my printer died, not worth fixing. So I bought a HP Photosmart and couldn't be happier. (My first printer was a HP bought 8 years ago and still working, son inherited it after I bought the AIO 960). Just wanted to say good luck to you all. Will never buy a Dell Printer again.
by unknown on Mar 25, 2007 at 9:32pm Add comment
BTW--The Dell inkies are made by Lexmark. :-( PCRMike
by pcrmike on Mar 26, 2007 at 4:19pm Add comment
I had to swing my printer from side to side in addition to shaking it upside down. I had TWO pens stuck in there. I was skeptical as well, but I had already spent an hour trying to get it unstuck, so the shaking and swinging was slightly stress relieving.
by unknown on Apr 6, 2007 at 7:50am Add comment
I have a Dell a940 fax and copier and it only feeds to the rightside. I look for paper jam there wasn't any. The only thing i've seen was along thin piece of medal hanging between the third and forth roller. I used a small pointed phillips screw driver an pushed the medal piece back. I fed the printer again it worked. But after it is through it will say paper jam again. I will have to do the process all over again. I'm trying to figure out why is that medal piece there. Is it surpose to be there.

My other problem is my black ink do not work. The cartridge that i bought do not work. I've been trying to figure out this problem for about three years. I need a solution.

Thanks brittany
by globug39 on Apr 6, 2007 at 11:49am Add comment
Hey all,

Had same paper jam problem in my Dell 720. I shook it and nothing came out... eventually i held it upside down with the front flap open and lifted up those little black flaps which the paper gets pulled through and something fell out. I guess it was stuck in between the black flap somewhere inside.
For those of you who shaking does no good, try prying around a little bit on the inside, especially if it is upside down and it will just fall right out.
Good luck
by unknown on Apr 9, 2007 at 11:06am Add comment
i have a dell 922 printer. the tabs have been broken off the paper guide. do you know where i may purchase a new paper guide?
by eastman on Apr 9, 2007 at 5:43pm Add comment
Most of the dell printers are manufactured by Lexmark, maybe you could get a replacement part from them. - Anonymous

So glad I found this site!

After much shaking and rattling etc. of my poor old 922, I finally saw a tiny corner of plastic in the feeder !

Out with the eyebrow-tweezers and managed to persuade a plastic bag complete with two screws and wall plugs out of the works!!

Guess they must have been dislodged off the shelf above when I was hunting for something or other the other day :-)

Really happy again now! Just need to go and buy some more ink cartridges sot that I can keep on printing.

Thanks again,

by Anonymous on Apr 11, 2007 at 4:42am Add comment
Dell Photo 924: Paper Jam Error: To fix my problem, I opened up the printer to expose the area where the ink cartridge is contained. Looking below the metal bar that runs from left to right is a flat piece of black plastic with small guide rollers. There are gaps in this plastic piece, one on the left and on the right. In the right gap, there was supposed to be a small piece of black, which got jammed on top of the piece of black plastic with the small guide rollers. With a needle nose pliers, this piece was moved back into place and the error went away.
by Anonymous on Apr 12, 2007 at 4:03pm Add comment
so i was definately scared to shake b/c i dont have the money to replace whatever i might possibly break...but i kept reading...and i gave in...i found a pen and a bottle cap...thanks to all you guys.
by catarc on Apr 12, 2007 at 4:32pm Add comment

claw, marker, pen, marbles ...

OMG what the *bleep* are you guys doing near your printer?

btw, what's the biggest object you've ever found inside your dell printer?

by lamely_named on Apr 12, 2007 at 6:03pm Add comment
I have a printer in the shop right now for repair. I happened to look down the paper feeder and noticed some bright green object down there. Reached in and it was a giant wooden "3" about 4 inches high. Can't believe they didn't notice that!
by moe on Apr 12, 2007 at 10:25pm Add comment
Same problem, the culprit was a cigarette lighter!!
by Anonymous on Apr 16, 2007 at 10:51am Add comment
Old but useful thread, I have a Lexmark x1150 and found a 5 in speaker wire, so move away that trash can!
by unknown on Apr 16, 2007 at 11:19pm Add comment
Not on a Dell, but I had a customer bring in an Epson with a rather large cat, um, "dropping" in it. I called the customer, and told them, they didn't want to fix, so I literally burned it. :-)PCRMike
by pcrmike on Apr 17, 2007 at 6:14am Add comment
mine's fixed now. i turned it over and shook it, guess what came out....Jimmy Hoffa! thanks to all, two mysteries solved at once.
by Anonymous on Apr 22, 2007 at 12:37pm Add comment
I have a Dell 1600n that had a paper jam. We removed the paper and put a new cartridge in and received this message "JAM1 OR NO CARTRIDGE". Any thoughts?
by dollytao on Apr 24, 2007 at 8:21am Add comment
had same prob you did back in 05, with the cats claw in the printer, except for me it was cat fur!!!!!!!!!!!!!

by Anonymous on Apr 29, 2007 at 5:44pm Add comment
wow. I own a small computer business, and I dont' usually do much printer work. I turned this guy's dell printer (with the same problem) upside-down, and shaking turned up the cap of an acorn. lovely.

by unknown on May 4, 2007 at 9:17am Add comment
Dollytao, either a bad cart chip or a cart not all the way in. Is it an OEm cart, or compat? :-)PCRMike
by pcrmike on May 4, 2007 at 12:57pm Add comment
THANK YOU, THANK YOU!!! I was having the same feeder problems with my 924. Now you can add a 2 inch screw to the list. (THANK YOU HONEY, LOL)
by unknown on May 5, 2007 at 12:32pm Add comment
Ink pen - can't believe it! I've been screwing around with it form months!
by unknown on May 6, 2007 at 6:44am Add comment
thank you all for the advice. my a922 kept misfeeding and jamming, so i left it alone for about a month. this evening i decided enough was enough and stumbled across this board. i peeked inside w/ a flashlight..nothing. shook it gently...nothing. unplugged it, taped down the feed tray and the stand part and lifted it up - a fruit loop feel out! i heard new rattling noises... after about 15 minutes of flipping the printer from side to side, out came a letter opener, push pin and a pencil!!!! who knew, lol?
by Anonymous on May 8, 2007 at 8:11pm Add comment
My DELL AIO 810 kept jamming the paper to the right and I had given up on it until I found this thread. I pushed a piece of cardboard through the printer backwards and out came a top of my pen. I then apologised to my printer for the verbal, mental and extreme physical abuse I inflicted on it for the last few months. It has subsequently forgiven me and is now happily printer as it once did.
by Anonymous on May 17, 2007 at 2:52am Add comment
I read this post in it's entirety because I knew there was nothing stuck in my printer as I had already fed card stock through backwards not to mention if I stuck a piece of paper in it without pushing it all the way through and powered the printer it would feed the sheet. It would however not stop reading Clear paper jam and then push start. So I broke out the flash light and began a search for a problem that was mentioned in a 12/06 post stating something about checking the rollers for a piece of metal that popped out of place. Well I didn't have the metal but what I did have at almost the middle right behind the rollers was a black piece of plastic that had come loose or broken and was sticking up a tiny bit. I thought it looked odd and not like the rest of the piece behind the rollers so I took needle nose plyers and just popped it over to the right side which made it sink down into an empty space. Not sure really what it was or why it came off but it is no longer a problem and my printer is working fine once again. Keep looking, if it says Paper Jam don't just assume it is paper as I did. Look for parts and pieces that may have been moved due to your last real paper jam.
by starz98slr on May 21, 2007 at 12:15pm Add comment
I have a Dell Photo All-In-One Printer 922, and the paper wasn't feeding properly. Either all the paper would go down the chute or none would. I took a q-tip and swabbed some rubbing alcohol on the rubber wheel that draws down the paper. The q-tip got dirty, so the wheel was obviously very dirty and lost its grip. The printer now seems to be working normally, after three test pages.

by unknown on May 22, 2007 at 7:43pm Add comment
Isopropyl(rubbing)alcohol worked for me, too. I had to rotate the wheel manually (bit of a trick, there) and kept swabbing with the Q-tip in the other hand until Q-tip came up clean. Took only a minute. Couldn't figure what caused the dirt (yellow-brownish) but the paper feed problem was solved. The roller pressure is very light (and unadjustable) so cleanliness is needed periodically, I guess. - Anonymous
I shook it and out came a little white twisty tie. I'm so grateful I don't have to buy a new printer. Thanks!
by mlewis818 on May 27, 2007 at 7:04am Add comment
I am a believer!!! I was determined to find something in the printer, I shook, feed a piece of paper backwards (which would not go through), so I took out tweeser to pull the paper through the rollers from inside and SURPRISE, I found a small piece of clay from one of my daughters beautiful crafts. It was as small as 1/4 of an inch by 1/8 of an inch. I pull it out and I am back in business!!! Thanks to everyone who replied to this posting for their help!!! Don't give up. It took me about a half hour to find the very small piece of clay.
by Anonymous on May 29, 2007 at 7:24pm Add comment
I recently had a lady bring in a Dell a940 to the shop, displaying the "Paper jam. Please turn off and clear the jam" error. I tried the shaking, and I did some extensive flossing and probing, all to no avail. Finally I figured out how to open the case (without breaking I might add), and upon inspection of the innards I found a small black plastic tab that had gotten stuck. I worked it loose, plugged the controls back in, hit power, and Viola!
by unknown on May 30, 2007 at 9:31am Add comment
add mini lego starwars pieces. Took a quite a bit of shaking to get Darth Vader out.
by unknown on May 30, 2007 at 1:25pm Add comment
i have a dell 924 which suddenly stopped pulling paper to print. Instead of calling india, i decided to do a search to see if any solutions were posted..
so i shook it, rubbed alchohol on it and shoved paper thru the feeder ...and works ..and some plastic thingy fell out, but i think its part of the printer...
my other problem is that the cartridges wont advance to change to new ones when i open it up..
any other tricks?
by Anonymous on Jun 8, 2007 at 4:49pm Add comment
About 90percent of your feeder problem is the feeder clamps at the end feeder. The problem is that you have something jammed under the clamp causing a shift in the way the paper is feeding in. My brother was playing gold in the house, and he broke the light ficture above the computer. My printer feeder started not working properly. I took apart my dell a940, found a peice of glass under the feeder clamp. To check this, simply feed the paper reverse,lift the clamps and clear the jamm.
by unknown on Jun 12, 2007 at 7:42pm Add comment
I would have swore nothing was blocking the feed. But I shook it three separate times and finally I shook hard enough and wallah - a little wooden toy fell out! Shake it! - Anonymous
Just fixed my Dell Photo AIO Printer 922 with a "failure to feed paper" problem. Q-tip and alcohol did the trick, as others have suggested. The pinch roller(remember cleaning these in your 8-track/cassette players?) is white and rides on a smooth track(black). It is located on the right side of where the paper would feed. Remove the paper feeding tray(pinch two raised tabs, remove one side first) and clean the track and pinch roller. Just use a stabbing motion(up/down across the entire width of the pinch roller) to thoroughly clean and rotate the pinch roller. Afterwards, use a clean sheet of paper to blot the alcohol off the pinch roller or wait patiently until it evaporates.
by Anonymous on Jun 15, 2007 at 12:18pm Add comment
What a riot!! My 942 would not feed--all the same complaints--it only pulls from one side, couldn't see paper or anything in there etc. I turned it over and shook it and out fell something! Not sure what it is but was inanimate. Thanks! pp
by pritch4 on Jun 18, 2007 at 11:54am Add comment
You folks are awesome. I was in Best Buy YESTERDAY all ready to buy a new printer because my Dell AOI 942 has been giving me the same paper feed problem for a few months. Found this site, looked inside, and found the issue. I dont even know what this thing is (something form my kids probably), but there was something lodged under the roller. Removed it by turning upside down and poking at it, and what-do-you-know... printer's working again. Thanks!
by unknown on Jun 24, 2007 at 10:06am Add comment
OK the feeding the paper(I used cardstock) through backwards totally worked! Found a dominoe..

However, I have an error message and I fear that I killed my Dell. "Hardware Error 0502"

Anyone know this one?

by unknown on Jun 27, 2007 at 8:56am Add comment

Looked further in this thread and fixed the problem! Un beleiveable. Got a donminoe out...fixed the hardware message by putting the tape back on the back of the cartridge...then fixed the perpetual paper jam message...

Maybe I should hate my dell...but we're kind of attached now.
by unknown on Jun 27, 2007 at 9:23am Add comment
My Dell 924 printer has gone crazy. I printed out one sheet of paper and now my ink cartrige will not move, help!!!!!!!
by Anonymous on Jun 27, 2007 at 6:33pm Add comment
Thank you!! I'm so happy to have a working printer again!

After shaking...the culprit emerged.... 1/2 of an A&W straw wrapper! *Shakes head*
by Anonymous on Jul 7, 2007 at 5:18pm Add comment
Yeah! The Q-tip and rubbing alcohol technique on the feeder wheel worked wonders for solving my 922's chronic problem.
by Anonymous on Jul 9, 2007 at 6:37pm Add comment
Don't try this at home! Alcohol dries out rubber and will eventually make things worse. - moe
by Anonymous on Jul 17, 2007 at 1:43pm Add comment
Wow....I am amazed. I have an A960 and had read this site a couple of times previously. I had even shaken the printer a couple of times upside down with no positive changes. Tonight, I finally tried one last time. I found a piece of thin cardboard and ran it through the printer, with no change at all. I then stood there, telling myself I was foolish to try this again, and started shaking the upside down printer with all my might when out popped one of my daughters crochet needles she had received in one of her Christmas presents. I ran an alignment page, cleaned the heads and the printer is working great again. Thanks very much!
by davidinhp on Jul 17, 2007 at 7:53pm Add comment
Thanks so much guys. I just bought a used Dell 924 from eBay. The guy packed it in a box with lots of loose foam packing balls about a half inch long. Needless to say a couple of these in the back of the printer caused exactly the same feeder issues.
by Richard S on Jul 19, 2007 at 1:42pm Add comment
oh my gosh after so many hours of wasting paper, ink and a lot of effort and choice words.. we found one of our daughter's hair clips inside our Dell 924 printer.. thank you so much for all your advice :) we were at the point of giving up when we tried the cardboard solution.. and it worked!! :)
by Anonymous on Jul 23, 2007 at 10:47am Add comment
add a pack of newports to the list LOL
by unknown on Jul 24, 2007 at 6:24am Add comment
So, smoking is bad for printers as well. I knew it!
by moe on Jul 24, 2007 at 8:27am Add comment
yeah moe it definately is LMAO - Anonymous
You guys rock!!!!!!!!!!! my printer had the same feed prob. I put a cardoard stock piece through front ways and back and after a couple of trys a crinkled piece of paper finally worked its way out! Thanks all
by unknown on Jul 25, 2007 at 3:58pm Add comment
Thanks to Robbie 3939
I had a jam message but there was nothing stuck in the printer.
As recommended I opened up the cover and pulled the cartridges from left to right/centre - and voila problem solved. Brilliant!
by Anonymous on Aug 2, 2007 at 1:14pm Add comment
Hey guys i got a dell 942 and for some time now the paper wont feed in automatically, which means i have to hand feed pages one by one and almost all the time they end up being printed diagonally.. any suggestions on how to fix it?
by unknown on Aug 2, 2007 at 6:34pm Add comment
Did you read through the 196 posts on the thread? The probable reason it's feeding diagonally is it's hitting something. I had a printer doing that today and popped out a Tic Tac mint. I'm guessing the printer had bad breath.
by moe on Aug 2, 2007 at 10:46pm Add comment
Our Dell 1700 printer will not take up the paper. We did turn it upside down and shake it but nothing came out and it still does not work. Any ideas? Thanks
by unknown on Aug 3, 2007 at 11:30am Add comment
Try running a thin piece of cardboard or a piece of cardstock through either the right way or the reverse way. I bet you still have something in there. - Anonymous
Thanks - I will try it. ck
by Anonymous on Aug 5, 2007 at 4:53pm Add comment
Thank you all for taking the time to respond in kind with information about printer feeder issues. My Dell AIO A960 started to feed paper skewed to the right side, and then start printing without the paper even in place. I tried thicker paper; I tried cleaning the spool wheel (which is on the right side); I removed the toner; I tried shaking, and shaking, and banging, then shaking; then, I tried to feed a thick envelope through to manually pull it through.

Upon my shaking, tiny bits of paper floated forth (my 3 year old commented on the snow). Then low and behold, upon my manual feed of an envelope that screw from my wall-mounted picture frame popped up from the bottom and revealed itself. I removed it with tweezers. I'm sure it was the combination of shaking and manually feeding the paper.

Printer perfection. Thanks so much for saving my bucks with either a new printer or repair costs!!
by unknown on Aug 7, 2007 at 12:02pm Add comment
My 942 Dell printer would not feed paper unless i helped it by
pushing down the same.No help from PC repairs shop or dell told to dump took out both cartridges (black and color's presto it works. Good Luck.

by unknown on Aug 8, 2007 at 7:09am Add comment
I too was jumping on the "Dell sucks" bandwagon until I tried some of the suggestions posted. I shook the thing,Nothing!Used a flashlight,nothing seen. Next, I found a piece of cardboard that held sheets of sandpaperand cut it to size to feed through the paper rollers. Out comes a full size #2 pencil and the displaysays I am ready to print!!! Thank all of you for a very simple solution to a big headache.
by unknown on Aug 14, 2007 at 3:15pm Add comment
Okay, Stupid Pink Glittery Pencil! Why must such simple problems show themselves in such complicated ways!
by unknown on Aug 17, 2007 at 1:57pm Add comment
Thank you for this site, piece of glass fell out of my 924, thank you.
by Anonymous on Aug 20, 2007 at 9:09am Add comment
Absolutely hilarious!! I've been struggling with my computer for over a month and came across this board today. I've looked into the back of the stupid thing and couldn't see a thing, so for kicks i picked it up and shook it. A computer disk fell out. Works like a charm. Thanks everyone and thank goodness for the internet and boards such as this because Dell is no help at all.
by unknown on Aug 27, 2007 at 8:35am Add comment
Hi...I have a Dell 924...tried shaking it..didn't work. So, I did as some one suggested earlier - I opened it up as if I was going to change the ink cartridge and then took a piece of cardstock and put in the back where the paper goes in and kind of put in it as far as it would go and then pulled it back out and I saw what I thought was a plastic piece of something that was bent. So, I got out my handy dandy small screwdriver to try to straighten it out and IT WAS A PIECE OF TAPE! How that got in there I have NO idea! But it cleared the jam. Good luck to all!
by Anonymous on Aug 31, 2007 at 1:13pm Add comment
Well, I have a dell Photo 926 printer and it does not pull the paper all the way through. It pulls it then it just keeps on printing with out the paper. Then after it says paper jam.
Please help me im so confused and my daughter needs to print things out for school.
Thanks a bunch if you can help me!!!
by unknown on Sep 1, 2007 at 1:01pm Add comment
Cyndee, did you read the thread at all? It seems like over 200 people did read it and fix their printer with the instructions at the top of the thread.
by moe on Sep 1, 2007 at 2:36pm Add comment

I shook it and while nothing fell out, I spotted an almond wedged in the rollers, pushed it out of the way, and voila! it worked.
by unknown on Sep 3, 2007 at 7:42pm Add comment
We had a Dell 942 printer and we had the same problem as FightingBob.
So, we followed the advice and shook, shook, and broke the crappy printer. :]

So, my advice to you is buy something other than a Dell. This isn't the first Dell we've encountered with printer problems. As far as computers go..I had my laptop a month before it crashed. Five months later, my new laptop was fixed, but with "refurbished" parts. We should have learned our lesson with Dell the first time.
by unknown on Sep 13, 2007 at 4:57pm Add comment
thank you thank you
nothing fell out when i shook it
i fed a 3x12 piece of plastic
wouldn't go all the way through
used a heavier stock of paper
pushed it through the top
in the middle of printing
it started to feed and a small
very small wad of paper came out of
the left side

thanks again
the printer was given to me by
an extemely frustrated user

i would never ever buy a dell printer
by Anonymous on Sep 18, 2007 at 2:28pm Add comment
ok so yeah... i have baisically the same problem....
i have a dell AIO A940 printer. it jams up on the right side... i have done all i can. i took all of the outer plastic crap off. and i can see all the cogs and everything. i think the problem is something with the cogs. i dont know how to describe it....

please email me if you want some pics to show you.
jwshields2006 [AT] hotmail [DOT] com

i am pretty sure i know whats wrong but i dont know how to fix it.
i do know that i will never buy ANYTHING from dell again. all my printers from now on are from hp. (good printers, crappy compys)

i could really use some help.....

thankies in advance.
by JWS on Sep 19, 2007 at 3:10pm Add comment
so nvm about my post above.... i found the problem.
it was a small peice of a fry, a peice of plastic, a peice of ramen, and one of those rubber things that keeps your electronics from moving.....
i hope i helped.....


sorry about the caps.... just wanted you to know.....
but my printer now works! im so happy. even though im never buying from dell ever again. - Anonymous
Super website - Had the old paper jamming problem.
No result from shaking but forced thin card sheet down paper feed and out popped yellow HB pencil in perfect condition. Thanks a lot.
by Anonymous on Sep 26, 2007 at 8:19am Add comment
I was getting really depressed about this problem with my printer, til my brother emailed me a link to this page.

At first I wasn't very positive ... shaking it didn't help - although a lot of dust balls fell out! Nor did forcing through card... we were getting desperate as my daughter had coursework deadlines looming!

Then this evening I read the post about pushing card up through the rollers the wrong way .... I did this (I cut out a rectangle of card from a cereal packet) and out popped a 2p coin! I fed the card through again, this time the correct way and bingo! It worked!

Thank you!

by Anne Elk on Sep 30, 2007 at 10:53am Add comment
I had the problem (actually my son did but we traded printers and now I have the Dell 944) that the printer did not feed paper at all. It tried to feed the paper but didn't and gave the out of paper message. I turned the printer upside down and shook it. Nothing came out but I have run a number of pages through the printer successfully.
by unknown on Sep 30, 2007 at 3:25pm Add comment
YEEEEEEEEESS..... and out came a bottle top! (gona try and stop drinking bear when working :)

tried a few of the tips and tricks but what worked for me was to turn it upsidedown and with a stiff A4 sheet of plastic push thru the oposite end! and wholah! out came a bottle top :)

shaking, and printing the plastic sheet dident work...

thanx so much!

by Anonymous on Oct 2, 2007 at 12:14am Add comment
I was just about to head on over to Staples to purchase a brand new printer after encountering problems all week with my Dell A960. I decided to take one last shot at it by seeking some help elsewhere after the Dell website failed to do so. Your website popped up and just saved me a bundle with just a good hard shaking. Thanks guys. You deserve a good bottle of Caribbean Strong Rum straight from the cane field.
by unknown on Oct 6, 2007 at 10:02am Add comment
Wow, I fixed over 200 printers on this thread and you're the first one to offer to buy me a drink. Rum is my favorite alcoholic beverage on the rare occasion I do imbibe. If you send it, I promise to drink it. In my younger days, I used to fly down from NY to St. Thomas for the afternoon. Spend a day in the sun away from the winter cold. I'd always bring back a bottle of Bacardi 151 which was not available in the states.
I don't have the problem now since I live in sunny Calif.
by moe on Oct 6, 2007 at 1:53pm Add comment
let's add a Green Sharpie to the list......

I was just abot to freak out on the A960 but luckily I stumbled across this thread...I unplugged the printer, turned upside down, shake, shake, skae - nothing fell out - i looked in th eprinter feed area and now was able to see the top portion of the sharpie! i then was able to pull it out....plugged it back in and booyah, just like magic.....thanks!
by Anonymous on Oct 6, 2007 at 10:54pm Add comment
Heshey's Kisses foil.
by unknown on Oct 8, 2007 at 1:41pm Add comment
I have the opposite problem. I don't have a "jam", but my paper feeds right through without anything being printed on it. That's right, the printer just sucks it in and spits it out!

I've tried several methods of fixing it...swearing at it, using thicker paper, even praying about it doesn't work.

Any suggestions?
by unknown on Oct 18, 2007 at 10:08am Add comment
Let me add my printer to the list of the fixed! I couldn't believe it when I found this thread detailing exactly what was happening with my printer. I turned it over, and out popped a purple Lite Brite peg.

Thanks moe!
by unknown on Oct 26, 2007 at 6:55am Add comment
Mine hasn't worked for months. I stumbled across this thread, shoved some cardboard in the printer both ways and finally got it to feed through. Now it would print on regular paper but with a messed up strip down the right side. I ran the cardboard thru several more times and suddenly heard an odd sound and something shot out. It was one of those spare buttons in a tiny plastic bag.
Now my printer works just fine.
Thank you.
by unknown on Oct 26, 2007 at 5:53pm Add comment
Hi Everyone,

Just come across your site and I have been having the same right hand side printer jams as all of you. Took the advice and gave the printer a fairly violent upside down shake and the problem is solved. Just goes to show that no matter about todays technology a good old kick up the backside alwaya works.

Thanks for the tip,


by reetsb on Oct 27, 2007 at 8:58am Add comment
Thank you! I used a piece of cardboard and pushed out a twist tie!
by Anonymous on Oct 28, 2007 at 4:58pm Add comment
I had the 50C error on my printer. It said it was a cartridge error. I wasn't sure what the issue was and even my husband who is a computer geek couldn't figure it out. I finally did. My colour cartridge was dried out for lack of use and it messed with the printer. I took it out and now the printer works fine. I guess I need a new colour cartridge Definitely wasn't a feeder problem though I have had those. Kids do wonderful things to electronics.
by unknown on Nov 2, 2007 at 8:30pm Add comment
RE: Dell AIO 960 FUBAR Document Feeder Issue

Per instructions, I forced card stock through the feeder. Out popped (drumroll ....) a screwdriver! One of those little ones for fixing eyeglasses. Couldn't have been me ... had to have been the kids ... :-)

Funny thing is that I was about to basically give the thing away with the caveat that the document feeder didn't work. I only found this site because I was looking for the specs so I could properly advertise it.

Too bad I already bought a Dell 926 replacement printer. C'est la vie.

In any event, thank you!
by unknown on Nov 9, 2007 at 5:46am Add comment
Just spent the last hour fighting with my 926, been through tech support with no avail so in one last effort i tried putting 20 sheets of paper in the feeder pushing them in as far as they would go without damaging anything. This changed the display to carrier problem and when i looked down a wasp(dead) popped out...november?? wasp?? Not sure if thats unique but caught me off guard, lol, anyways after a reset its working fine now, cheers for the posts folks.
by unknown on Nov 13, 2007 at 5:44pm Add comment
OK ladys and gents the paper pulls to the right because the plastic holder in the back is off track. You could have bumped it or maybe someone ran into it. the 2 long arms that run down by the rollers help guy the paper in smoothly. I BROKE ONE OF MY ARMS AND IT WAS A PAIN TO GET IT TO PRINT. SO i have to line up my paper and my sure its right before I print. And the shaking does work when you have something stuck in line with the paper.
by unknown on Nov 14, 2007 at 11:33pm Add comment
I actually had a jam and it was the little piece off the paper holder. about the size of a small rock. ran a double piece of paper and tried to print again and it came out
by bnelms on Nov 17, 2007 at 6:34am Add comment
well lets put it this way a expo skinny marker accidentily fell into the printer and we had to completely dismantle the printer to finally find the marker.DONT FORCE OR PULL ANY STRINGS OR ANY CABLES BE CAREFUL AND GENTLE!!!!!!!!!!!goodluckk.
by Anonymous on Nov 28, 2007 at 6:22pm Add comment
My parents had this problem on their Dell 924. They took it to the local computer shop and when they returned a few days later the 'Technician' had supposedly stripped it down, reassembled it and said it couldn't be solved but kindly offered them a new Canon printer for only £150 ($300). They were going to go ahead once they had drawn their pensions out to pay for it.

Please add my thanks, and a 1 inch long unidentified piece of white plastic to your list because after a quick upside down shake the printer now works fine.

by Richard47 on Dec 2, 2007 at 3:34am Add comment
I've had this printer for 3 years and never had an issue. Now this was my backup printer so I rarely used it, maybe 20 times total (I'm still even on the original ink cartridges).

Today I began having issues with the paper feed and was getting "Load Paper" errors, and I stumbled across this site.

Long story short I tried everyone's suggestions above. I spent about 2 total hours shaking it and going through it with a flashlight and fine tooth comb and got no results. I ran cardstock through both ends with no problems, found no roller issues but could not find anything that could be causing it to jam up.

I used moist Q-Tips to clean the finer parts (I used water and not alcohol). It was a little dusty but nothing major. I inspected every visible part carefully but found nothing odd. I even re-installed the software and played with the settings, nothing.

Bottom line is, I've narrowed this down to either my feeder or paper sensor having problems. It prints, but if I have 10 or 20 sheets in it pulls all of them in at once. My solution seems to be to just feed in one sheet at a time and it works fine. This will work for the short term, but it's extremely annoying.

by unknown on Dec 9, 2007 at 1:09pm Add comment
Multi-feed problems are caused by worn separation pads. It's kind of surprizing that you would have a problem with that little usage. If you can locate the pickup roller, the separation pad is a flat pad made out of cork or rubber that sits directly opposite it. If it gets worn, glazed it loses it's ability to grip the back of the pages and the pickup roller will grab them all.
This thread is dedicated to paper not feeding because an object is obstructing the path of the paper. I don't understand how you interpreted your problem as being caused by an obstruction, since there is no problem with the paper feeding, just picking up too many sheets.
by moe on Dec 9, 2007 at 2:20pm Add comment
well It worked.
by unknown on Dec 13, 2007 at 6:18pm Add comment
Thank you!!

Stumbled across this site after my Dell 942 stopped feeding paper. It would pull to right and nothing else.

Unplugged everything and gave it a big shake upside down...out popped a pen !!!

It's now working fine.

Thanks again.
by unknown on Dec 20, 2007 at 9:13am Add comment
Fixed a jam problem with an a960. I used a piece of card stock (paper as thick as a business card) and tried forcing it through. I noticed one of the 4 spring-loaded roller guides on the inside of the printer would move up when I pushed on the paper. A small piece of rubber with some adhesive on it was jammed in there. I lifted up on the roller guide and was able to extract the item. Had to properly reseat that roller guide and snap the little tab back in place that I moved out of place. I was given this printer because they could not fix the jam, so it worked out nicely.
by unknown on Dec 28, 2007 at 10:18am Add comment
While attempting to print an envelope this morning, my 924 jammed, and I have not been able to remove the envelope. How do I take this thing apart?????
Thanks for any assistance
by unknown on Jan 3, 2008 at 7:31am Add comment
My Dell Photo 926 stopped working a few days ago and I have know way to fix it. I shook it, unplugged it, clean it and all even called tech support and still no help. All I know is that a thin long gray plastic strip came out. Can I get help from somebody im really need to print something out
by unknown on Jan 4, 2008 at 1:55pm Add comment
I had the same problem with my printer A960 that was feeding improperly and getting jammed at the start of the printing process on the right side and scrunching the paper. I took the advice of turning the printer over and shaking it and when I looked again where you place the paper to print, there it was....a miniature hole puncher that's the size of a quarter. I pulled it out and tried the printer and it worked.

Thank you all for your advice.
by unknown on Jan 5, 2008 at 10:27am Add comment
Add a mechanical pencil to the mix. As recommended above, make sure to shake the printer such that whatever is in there falls to the back. Then look in with a flashlight.

Thanks guys, you saved me lots of time and frustration.
by unknown on Jan 19, 2008 at 6:49pm Add comment
I have a Dell 942. I have given it a really good shake, some bits and pieces came out, mainly dirt, roach poo nothing huge. When I look from the top to see what happens when I press print, there is a roller on the right hand side of the printer which starts to roll trying to pull the paper into the printer. It looks like there isn't enough pressure from that roller on the stack of paper to pull the paper into the printer. I stuck my finger to hold that roller (prayed to God that I wouldn't lose my finger). Any way I pulled that roller gently towards the paper to apply pressure and the paper was pulled in perfectly. So is there anyone out there with any suggestions. I really don't want to buy a new printer. It's just that one little thing. Thanks in advance
by unknown on Jan 21, 2008 at 9:46pm Add comment
Thank you all so much....same problem...pencil stuck in side.....needed to dislodge by going in w/cardboard the way the paper comes out. Never have much luck w/Dell.
by unknown on Jan 23, 2008 at 10:16am Add comment
Thank you! Shaking it upside down worked!! Ours was the plastic piece off the pen cap to hold it on your pocket! My 15 year-old likes to bend them off!

by KSM on Jan 25, 2008 at 9:09am Add comment
have a Dell AIO A960 Printer that suddenly will not print envelopes, ...... prints documents OK but not envelopes...Help? Will Shaking work?
by shanklin on Jan 25, 2008 at 11:25am Add comment
No. - moe
OK, I wont shake it...what will work, other than buying a new one. - Anonymous
Thanks to this site, I have located the problem on my Dell All-In-One Photo 924 Printer. I kept getting this error message that told me to "clear the paper jam," but I didn't see I assumed that something was wrong with the printer. Upon closer inspection of the problem, however I found a small piece of torn off paper dislodged in one of the feeders. I had to pull it out with a I advise all of you who are getting a Paper Jam error message to closely, VERY closely inspect your printers in order to ensure that there is no paper jam.
by unknown on Jan 26, 2008 at 12:08pm Add comment
Too funny - I read this thread and was absolutely convinced it wouldn't help me because there is no way I could have anything stuck in my printer.
I've only had it a few weeks and printed a handful of things...but lo & behold a small Leapfrog game came out of it! How in the world?! My 3 year old!!!
I should have known as the plumber just took a handheld game, miniature coffee mug & Winnie the Pooh toy out of my toilet last weekend. ugh!
Thanks, though! :)
by unknown on Jan 26, 2008 at 1:45pm Add comment
:) Thank you so much!!! I had the problem with my DELL AIO942 for months and then it occurs to me today to check the net (duh...) and I find this post!
There was a lens from an old pair of reading glasses inside - it took me a couple of times of shaking to get it out - the first time nothing happened, but I tried again and out it comes!! :)

It also took a couple adjustments of the paper positions to get it to work again - but works nicely now!!!

by Anonymous on Jan 28, 2008 at 1:02pm Add comment
Thank you Moe. My Dell AIO962 was having more & more rear paper jams. The papers I removed were all "scrunched" in the center. After shaking didn't work, I cut a 3" wide piece of glossy cover stock off the back of a wall calendar, and gingerly pushed it through the center. Wow! First no-jam printing in a week. :)
by unknown on Jan 29, 2008 at 4:15pm Add comment
Thank you Moe! I have a Dell 944, followed your advice and found a pen in it.

Working like a charm now!
by unknown on Jan 30, 2008 at 9:03am Add comment
I have a dell all in one photo 924 and it is telling me that i have a paper jam. If i power it down then back up it will run a piece of paper through with no problem then says paper jam. I have unplugged it uninstalled it and I have no other ideas. I am not paying dell to tell me how to fix this stupid thing. I havent had it for more than 2 years. If anyone has any ideas please let me know. Thanks.
by unknown on Feb 2, 2008 at 8:48am Add comment
Courtneysmom, try putting two or a thicker piece of paper and maybe it will jar what is in there. - bnelms
I have it runs paper through when i power it up but then instantly says paper jam. remove paper jam and press start. A man who repairs computers told me to turn it upside down and shake it that didnt work either. Im ready to throw it out the window.
by Anonymous on Feb 2, 2008 at 9:03am Add comment
Try several pieces of paper. Dont give up
by bnelms on Feb 2, 2008 at 9:30am Add comment
i have still saying paper jam after 3 sheets of paper were fed through. - Anonymous
Well, I was convinced that there could be nothing stuck in my Dell 924 and to my surprise I pulled out a rubber frog...after much shaking and pushing cardboard through the paper feed. My advice...get a flashlight, shake the printer, look inside it and repeat several times. Whatever is lodged in there will loosen enough so you can hopefully see it.

Happy shaking...coupled with a little profanity ;)
by unknown on Feb 4, 2008 at 9:48am Add comment
If your ink is too low, or if the ink cartridges are not properly inserted, you will have this problem.
by Anonymous on Feb 8, 2008 at 9:12am Add comment
I have a dell 924 printer all in one, I cannot print because it keeps saying load paper the paper is in there, plenty of paper. could there be something wrong with the sensors? if so dell does not make this printer anymore but I still have plenty of ink. is it worth getting repair or buying the same model on ebay?
by unknown on Feb 9, 2008 at 4:21pm Add comment
To all with paper jammed dell and lexmark inkjet all in one printers:

There is some LOOSE piece of material in the paper path which causes the jam. Because it is loose it can move and appear gone but it is still in there. Sooner or later it will jam again!
1. Inverting the printer and shaking in every direction (screaming helps).
2. Use narrow vacuum cleaner nozzle to suck or blow out debris from paper entrance slot.
3. Lightly spray a sheet of bond paper with tacky adhesive (the kind used for temporarily mounting photos in albums)and feed this paper through. It will clean the drive rollers and may grab the debris causing the jam. Don't use too much adhesive and let it dry thoroughly first.

I have removed the top from a Lexmark X1150 which I believe has the same paper feed mechanism as the 924. This allowed observation of the entire paper feeding process. At the bottom of the paper storage slot there is a small rubber strip just toward the center from the feed roller which apparently prevents the entire stack of paper feeding in all at once. This rubber strip appears to be adjustable front to rear and a lug like projection of it is visible with the printer inverted (up side down) and the paper catcher tray pulled out. If there only a few sheets of paper in the printer they can catch on the front edge of this rubber strip. If the jams do not occur with a full load of paper then this rubber strip may be the problem.

Also I have taken a length of paper 1 inch wide by 11 inches long, dipped it 70\% rubbing alcohol and fed it directly under the feed roll which is visible opposite the paper width guide. After 3/4 of the strip has fed into the printer I pull it out slowly as the feed roll tries to feed it into the printer. This seems to clean and rejuvenate the feed roll surface. Wipe excess liquid off the length of paper before trying this.

Hope this helps!

by QWESTER on Feb 10, 2008 at 9:38am Add comment
by Anonymous on Feb 12, 2008 at 6:41pm Add comment
Well folks,

I can see that you all had problems with your Dell printers and finding things stuck in there. I find it quite funny that rather that the Dell is a printer and turns out to be a garbage can, lmao. I am a pc technician specializing in computers, not printers, but trying to do that. I got in a Dell All-In-One printer 942 and this one is the worst. The ink carrier would just slam side to side causing the whole printer to slide back and forth on the table. Funny as it seems. What irritates me the most is that Dell does not offer a service tech manual that shows you how to fix them and there is nothing on websites that would offer the service manuals for Dell printers. Well, might as well use the Dell printers as garbage cans, heh. The best printer I recommend the most is the Lexmark printers. The best models are: Z22's, Z32's and the All-In-One X4270's. These models never has problems and are true printers.
by powpctech on Feb 17, 2008 at 6:36pm Add comment
I had a Lexmark Z22 and Z32-- they both stopped working altogether.
My Dell A960 had a serious feed problem once which turned out to be a red 1x2 LEGO block.
However, the most recent feed problem I can't solve yet. Another good shake, and I'll try the paper feed the wrong way.

I need this printer to work--my tax clients like to have a paper copy of the return!!

L - Anonymous
The problem is that once you buy the dell (low grade lexmark) printer, you are stuck with it. Then it makes sense to try low cost or free methods of repair. Besides, there is great satisfaction and a noticeable increase in one's sense of power over the faceless technogurks (my word for the evil technomercial empire) who try to exploit us.

The rapid reversing accelerations of the ink carrier/printing mechanism (called the carriage) is most noticeable during head cleaning. I have never seen it during normal printing with any of the fifteen or so Lexmark/Dell printers I have used. There is an LED and photocell which reads the carriage position during travel. The carriage does not impact another part of the printer in order to stop.

You may not have had the latest driver for that printer under the operating system you were using or the driver may have become corrupt and needed reloading.

Also the rubber feet of the printer may have become glazed with furniture polish or the like and lost their "grip" which prevent sliding. A cleaning may have helped including carefully rejuvenating the bottom of the feet with a Brillo" pad or abrasive paper.
by QWESTER on Feb 18, 2008 at 1:05pm Add comment
You guys were right, I took the printer, starting shaking, heard a rattle, found a pen stuck in it.....thank you
by unknown on Feb 23, 2008 at 12:08pm Add comment
thanks for this because i had the same problem and i found this very helpfull.

Thanx :)
by unknown on Feb 24, 2008 at 10:37am Add comment
My problem is a bit different, but still a feeder problem. When I try to print, the paper is fed and then stops. There is the initial feed then the secondary feed that actually feeds the paper as it is printing. The initial feed works, but the secondary feed does not work. I don't think it is a jam cause the paper doesn't get wrinkled. It appears that whatever feeds the paper towards the part that prints isn't working, it just stops feeding. Any advice would help!!
by unknown on Feb 27, 2008 at 8:44pm Add comment
for BillDeMo and all:
Pls answer some questions and then do a diagnostic.

1. How old is the printer and what model is it?
2. What operating system are you using?
3. How long have you printed successfully with this printer?
4. What recent changes have you implemented, ie, new programs,
moving to new location, etc?
5. Do you have hirsuit pets?
6. Do you have the latest drivers for this printer?

After the paper has been pulled down to the first position, gently push down on the paper when the printing should begin. If printing begins and it then feeds correctly there is a mechanical problem causing either the switch (or photo optic detector) to fail thus the printer does not know the paper has advanced to that position. I do not have a solution for this just now.

If the printing does not begin you should get a "load paper" error message. If you do not get an error message, does printing start without paper advancing?

In either case, reinstall the printer drivers and post your results.

Good Luck,

by QWESTER on Feb 28, 2008 at 5:46am Add comment
I have an AIO 960 that makes sooooo much noise when it prints. sounds like a squeeky roller but i am afraid to oil it ..anyone else have this problem?
by babs51 on Mar 1, 2008 at 8:59am Add comment
Thanks Qwester
1. Printer is 2 years old
2. Operating system is windows Xp
3. I've printed successfully for the past 2 years with same printer.
4. No recent changes (new programs....)
5. No hirsuit pets
6. I do have latest drivers (printer is Dell Photo All in One Printer 944)
The paper will initially load and then stop when the printing starts and will not be fed into printing position. It appears to print everything (on nothing) and then a "Clear Paper Jam" posting comes up. When I press the check mark on the printer (as per the printer) the printer temporarily turns off and then turns back on about 5 seconds later. The problem continues everytime I print.
I uninstalled and reinstalled the printer driver and this problem continues.
by unknown on Mar 4, 2008 at 6:14pm Add comment
The sudden occurance of this problem points directly to a foreign object in the early part of the paper path and/or a slick paper drive roller. The latter is common in printers of this design and age. As a further test, gently push the paper into the printer continually before and during the first part of the printing interval. If the paper feeds normally after you get it started it is almost certainly a contamination problem which developed gradually. Once the drive roll slips it polishes itself and loses its grip on the paper. I have one such dell x1150 which does as yours but will print well if the paper is assisted over this catch at the beginning of printing. View the ingoing edge of the paper after it exits the printer to discover a physically damaged point however small on the paper edge which would locate the place of any "catching". This would help locate a foreign object in (or a misadjusted part of) the printer. If there is no edge mark on the paper then a slick roller or a sticky spot in the paper path (irremediable, unfortunately) is the cause.

Clean the drive roll with a strip of paper moistened (and drained) with rubbing alcohol as I described in an earlier post on this forum. Also try the inverting, shaking and muttering epithets sequence also described earlier. There is something causing the problem. There may not be a foreign object. It may be a super slick spot on the roller if you had reached into that area and touched the roller which the normal oily residue on the human hand, hand lotion, the deposit from one of the S. C Johnson type perfumed oil dispensers which plug-in to a wall outlet or heavy frying of food can cause.

Please report your experience based upon these comments.


- Anonymous
Ditto... I tried turning the printer up-side-down...NO LUCK... i tried gently sliding a thin 3 x 12 flexible object in the area where the printed document come out... NO LUCK! last but not least, i tried the suggested techinique to use the thin 3 x 12 flexible object and gently slide it around the area where you insert the paper and also the area where you can locate the printer roller wheels. THIS FINALLY WORKED !!!!

my first reaction when the printer started acting up was, "Oh goodness now i'm going to have to go and have the printer fixed outside of the place of usage. but to my suprised there's always help on the way. thanks you guys for the creative and efficient ideas.
by unknown on Mar 7, 2008 at 8:02am Add comment
Good job
by bnelms on Mar 7, 2008 at 8:06am Add comment
For BillDeMo
My reply to Anonymous (3/5/08 4:16 AM) was really a continuation of my effort to solve your paper jam problem but it is applicable to all Lexmark and Dell printers of this sort. It is important to read all my posts on this thread to eliminate the necessity of my having to repeat my suggestions. I really makes me feel good when you report successes and by describing your method in detail it allows us to duplicate your achievement.

For Anonymous (3/5/08 4:16 AM)
Can you describe in greater detail the flexible strip you used to clear the paper path? You may have come up with a tool we all should have.

For all,
Remember that whatever was jamming the paper may still be in there and may strike again. If so please report all jams on this thread.

by unknown on Mar 7, 2008 at 8:30am Add comment
This instructions worked for me. After turning the Printer upside down i found a metal piece stuck in there. My 3 year old had put it in there. Thanks. Great tips!!!!
by unknown on Mar 8, 2008 at 11:13am Add comment
This instructions worked for me. After turning the Printer upside down i found a metal piece stuck in there. My 3 year old had put it in there. Thanks. Great tips!!!!
by unknown on Mar 8, 2008 at 12:09pm Add comment
We had this problem and fought with it for quite awhile. Tried all the possible fixes on this site--it still wouldn't feed the paper (just curled it up, triggering a paper jam message). Finally, the secretary discovered that holding up on the paper drawer fixed it. So she wedged a plastic item (1 1/4" x 4") in the drawer handle indention. Its been working perfectly ever since.
by unknown on Mar 11, 2008 at 10:54am Add comment
For new owner:

Thanks for the tip. What model printer? Also, Dell or Lexmark?

by QWESTER on Mar 11, 2008 at 2:38pm Add comment
Thanks to everyone for your help. I cut the back of a phone book off and pushed that through when it was printing and it went through, so I put a regular piece of paper in there and low and behold a piece of balled up tape, pretty sticky still, comes out with the paper. I admit, I thought there couldn't be something jammed in there but persistence paid off. Not that I didn't enjoy talking to you all, but I hope to keep our communication very minimal. Thanks again Qwester.
by unknown on Mar 12, 2008 at 6:39pm Add comment
i just thought id let you all know --- you can add blue tac to the list of things that can get stuck in there!! :)
by Anonymous on Mar 13, 2008 at 4:36pm Add comment
I have the same problem but with a twist... ya know the part on the sides that moves to hold the paper in place? I'm not sure what it's called, just know that it adjusts to the size of paper.. well anyways, I have an almost 2 year old son (enough said) and one of those got broken... my husband tried to take some of it apart and found a Junior Mint in there (again, a nearly two year old.... ;) ) and thought he fixed it. Well, now NOTHING will load into the thing.... any tips?
by Anonymous on Mar 13, 2008 at 5:17pm Add comment
For Anonymous (3/14/08 1:17 AM)

We need to know what make and model printer you have. Fixes vary. I suspect that the mint may not have been the only thing in there. Also, removing the mint may have left a very sticky residue which causes your present predicament. Try the fix described by BillDeMo (3/13/08 2:39 AM) above. Also read the previous twenty or so posts, they contain most of my tips, especially the reply to Anonymous (3/5/08 12:16 PM). Is that you also?

by QWESTER on Mar 14, 2008 at 8:14pm Add comment
an earring, jade fish and a something else that clinked on the floor than rolled under the bed.

by Anonymous on Mar 21, 2008 at 8:07pm Add comment
Thanks a lot guys. After doing what you advised I found a raisin inside....
by Anonymous on Apr 1, 2008 at 8:29am Add comment
The ink cartridges are jammed all the way to right and I cannot find a release to get inside and clear the jam - how do you do it
by Anonymous on Apr 4, 2008 at 8:16pm Add comment
TO: Anonymous (4/4/08 8:16 PM)
This is a new one for me. When the ink cartridges are all the way to the right they sit down in two soft rubber cups which seal the print head to prevent drying out. It is remotely possible that some interaction between the rubber seal and either the ink or some foreign substance caused a kind of sticking or welding which would prevent motion of the print head.
A simpler answer is that with the printer powered on and the cover raised the ink cartridge carrier is supposed to move to the center position. There is a switch operated by raising the cover which may be out of adjustment or the power may not be on due to a defective power supply or it not being inserted all the way.

Did the printer suddenly become defective while printing or was it after a long period of disuse? Were there any unusual noises when the cover was raised, in other words was the carriage drive motor trying to move the carriage to the center position? What model printer was it? Answers to questions like these increases the probability that a cogent response to your query will ensue.

Good luck,

Wow. All i can say is wheew! I messed around with my printer for about an hour without any luck. Only when I was about to give up....BAM. A spent cigarette tube, like the kind you roll yourself. Silly brother probably did it. I shook it while upside down for a long while, with no luck. I tried the cardboard, with no luck. I sent a piece of paper in backward, then whataya know. That silly little cigarette. Thanks a load for this solution or should I say solutions. I was just about to trash this work of art from our friends Dell, but thanks to all of you this little plastic box will see another day.
by rooster_8d on Apr 17, 2008 at 6:02pm Add comment
I just earned one nickle for shaking my Dell Photo Printer 720

Paper feeding problem solved... thanks a lot!
by Anonymous on May 7, 2008 at 9:31am Add comment
I just wanted to say thanks for this terrific site. I had been having problems with my Dell Photo AIO Printer 942. The paper had been jamming everytime I tried to print, and I could not figure out why. At the advice of this thread, I turned it upside down and gently shook it. Sure enough, I found a pen inside the printer. Problem solved. Thank you!
by Anonymous on May 9, 2008 at 5:54pm Add comment
Is there a known problem with Dell Photo 928 printers? A friend of mine 1 month ago bought a complete home PC package from Dell including this printer which he never setup until last week. On doing so it wouldn’t even print a test page. It just made a lot of noise snatched and chewed up the paper. He called Dell and without a problem the said they would not only send out a replacement but give him an upgrade to a better printer. When asked what to do with the other one he was told to take it to his local waste recycling centre or skip. Seems strange unless it’s a manufacturing problem.
by Total Wally on May 10, 2008 at 10:58am Add comment
For Total Wally & All:

Dell is a cost cutting company and there is no market for returned printers especially if they need repair. The printers are not made to be disassembled and repair parts are not available. They would not pay for the return shipping. The printer manufacturing cost is less than fifteen dollars. They are made in China with Dell or Lexmark logos by Lexmark by the Jillions.

In all likelyhood the printer driver was corrupt and needed to be reinstalled. The driver sends the electronic signals to the printer to move the various parts of the printing and paper moving mechanisms. It sounds as though it told the printer to do several incompatible things at the same time so the result was a loud noise and possible mechanical damage. There is a fairly simple set up procedure to run the printer but you must read the manual and install the printer according to the instructions. As always, turn the printer upside down and every other which way while shaking it vigorously while muttering any epithetic mantras that seem appropriate. Something is probably in there.

It is likely that the printer is OK. There may be some shipping or packing material inside that is jamming the carriage which holds the ink cartriges. If a complete reinstallation by the book does not produce useable results you can ship the printer, with the setup CD and cables, etc, postpaid by UPS to me at:

RACINE, WI 53403

If I can repair it I will donate it to one of the schools in Racine and respond here with the results or return it to you if you include return shipping + $25 handling charge. If it is unrepairable I will try to discover what actually happened and report that here as well.


MY Dell Printer, everytime i try and set it up it set's up but the problem occurs when ever i try and print something , it always say the is not connection i have no idea what that means i really need help with this problem
by Anonymous on May 12, 2008 at 7:21am Add comment
to anonymous(5/12/09 7:21am),
I do not understand your problem. If your printer was set up it would work ok so it is not set up. I repeatedly ask that you identify the printer model and age, whether you ever printed with it before, is it a USB printer, IS THE CABLE PLUGGED IN ALL THE WAY, what is the computer operating system, etc. There are an almost infinite number of possible suggestions I could make, only one of which would possibly solve your problem. I do not believe you have a printer problem, rather you have a computer problem. have you installed the printer software?

Assuming that you have a Win XP operating system with USB ports and that the printer software is properly installed, try plugging some other USB device such as a flash disk into the port your printer is using to see if the usb port is active. If it is active, try another usb cable. The only experience I have had similar to yours was either a bad cable or one end of the cable had not been thoroughly inserted into the port or the printer.

Please let me know if any of this helps and, when you solve this, what worked so we all can benefit from your problem.

Wow! Add a eyeglass cloth cleaner to the list of things that got stuck in there. No wonder I kept shaking the printer and nothing happened. Out of frustration, I rammed in a set of sheets in and out and lo and behold I see the cloth. I had to use forceps to get it out!

Thanks for all your help!

by Anonymous on May 22, 2008 at 1:26pm Add comment
Thanks so much, one good shake and problem resolved!
by Anonymous on May 22, 2008 at 2:19pm Add comment
Thanks QWESTER. Sorry for the delay in replying (long story). Anyway as this printer isn’t worth anything to Dell anyway I decided to have a go at fixing it myself and I have to take my hat off to yourself or indeed anyone who takes these things apart to fix them. I wasn’t put off disassembling this unit as I have some PC manufacture experience however I now appreciate your comment about it not being viable for companies like Dell to fix and return these printers as they can take many many man hours and break down into a vast amount of very small parts.

The good news is I fixed it. After much poking, prodding and as you suggested upside down shaking the problem was still not obvious to me. Then she who must be obeyed instructed me to get it off her dining table now or lose a male body part. So reluctantly I started to put it back together and noticed a clear plastic disc about 2 inches in diameter stuck to the inside of the printer casing. It was obviously meant to be somewhere but was now just stuck to a plastic standoff.
I found out it belongs at the end of one of the rollers (left side) and fits into possibly some kind of optical device for calibrating the rollers. I don’t know what you call this part or if my guess at what it does is right but hopefully you can understand my ramblings and this might help someone else out there with the same problem.

by Total Wally on May 28, 2008 at 1:42pm Add comment
Thanks, Wally, for the Totally comprehensive description of your success. Alas, as I read your post I cannot recall a clear plastic disc of 2 inches diameter in any of the printers I have disassembled. I am not at my place now but as soon as I return home you can bet I will see if this disc is in any of my dell or lexmark machines. I have probably seen less than one percent of their printer models.

I would like to know more about your PC manufacturing experience. Mine began in the eighties as I built IBM XT clones for the engineering department where I worked. Then AT, 386, 486 etc as a self employed system integrator for futures traders at the Merc and the Chicago Board of Trade. Dell and its ilk put me out of business so I became their customer. Now retired, I think back to my first computer experience in 1966 which was using a Teletype model 33 as a terminal connected via a accoustic coupler to a telephone hand set as a shared time GE 650 (I think) mainframe did all the work. There were no graphics, only hardcopy printout or punched paper tape.

Congratulations for you accomplishment.

by QWESTER on May 28, 2008 at 8:51pm Add comment
Thanks, Wally, for the Totally comprehensive description of your success. Alas, as I read your post I cannot recall a clear plastic disc of 2 inches diameter in any of the printers I have disassembled. I am not at my place now but as soon as I return home you can bet I will see if this disc is in any of my dell or lexmark machines. I have probably seen less than one percent of their printer models.

I would like to know more about your PC manufacturing experience. Mine began in the eighties as I built IBM XT clones for the engineering department where I worked. Then AT, 386, 486 etc as a self employed system integrator for futures traders at the Merc and the Chicago Board of Trade. Dell and its ilk put me out of business so I became their customer. Now retired, I think back to my first computer experience in 1966 which was using a Teletype model 33 as a terminal connected via a accoustic coupler to a telephone hand set as a shared time GE 650 (I think) mainframe did all the work. There were no graphics, only hardcopy printout or punched paper tape.

Congratulations for you accomplishment.

by QWESTER on May 28, 2008 at 8:51pm Add comment
Thanks, Wally, for the Totally comprehensive description of your success. Alas, as I read your post I cannot recall a clear plastic disc of 2 inches diameter in any of the printers I have disassembled. I am not at my place now but as soon as I return home you can bet I will see if this disc is in any of my dell or lexmark machines. I have probably seen less than one percent of their printer models.

I would like to know more about your PC manufacturing experience. Mine began in the eighties as I built IBM XT clones for the engineering department where I worked. Then AT, 386, 486 etc as a self employed system integrator for futures traders at the Merc and the Chicago Board of Trade. Dell and its ilk put me out of business so I became their customer. Now retired, I think back to my first computer experience in 1966 which was using a Teletype model 33 as a terminal connected via a accoustic coupler to a telephone hand set as a shared time GE 650 (I think) mainframe did all the work. There were no graphics, only hardcopy printout or punched paper tape.

Congratulations for you accomplishment.

by QWESTER on May 28, 2008 at 8:51pm Add comment
Thanks again QWESTER. With regards to the plastic disc I can disassemble (with confidence now) and take a few photos if you like. The disc had a black line around it just in from the edge and assume on closer inspection it would show it to be not a solid line but many fine precisely spaced lines which could be seen by some optical device (guessing here). It was sticky on the back and just fitted over the end of the spindle but in between this "magic eye". However it works fine now so I will need to look for something else around here to fix.

Thanks again.
by Total Wally on May 29, 2008 at 11:53am Add comment
My manufacturing experience pales into insignificance compared to yours QWESTER as I wasn't born until 1966 and didn’t get into PC’s til the late 90’s. Without guys like you today’s "point and click" generation like me would never have even had computers to play about with. You guys did all the hard work which brought it to the masses.
Today’s generation (myself included) would never have of gotten involved in a computer that had no graphics, where the keyboard was literally everything or listened to the endless screeching of an old fax modem . . . The good old days.
I used to work on a systems manufacturing line here in Glasgow Scotland and ended up as the systems test and debug tech for GE Medical. These systems are the ones that run MRI scanners and alike in hospitals all over the world. We built many other custom systems for many different clients some medical and some for entertainment. Alas the economic climate changed and all our work was transferred to Germany which got me a six month paid holiday there in 2002 training them to do my job... Brilliant. Last I heard it had moved again to Malaysia. So I had to go out and get a real job Joiner (carpenter) this was my trade so I was happy to get back into a hands on career. So now I can bash nails into wood all day, tinker with PC's at night. I hardly ever see my wife, the kids only need me when the laptops crash and we're all happy.LOL
by Total Wally on May 29, 2008 at 12:15pm Add comment
Well TW, we share one other area of interest. In the mid 80's I worked for a couple of years on the design and manufacture of CT scanners (not MRI) for a British Company here in the US til they were superceded by GE MRI and went belly up. I also enjoy working with wood as a hobby.

The disc was certainly an encoder wheel that had been connected to a shaft which rotated. A photo detector spanned the disk along the registry marks to measure rotational displacement for some feature or other which, hopefully, you don't need. Watch for some unusual loss of control, margins, etc.

Qwester - QWESTER
by Anonymous on Jun 8, 2008 at 2:02pm Add comment
i had the same problem with my mom's printer. when i called dell they told me that if unjamming the paper didnt work the only solution was to buy a new printer. fortunately i found this page and was able to find what was blocking the paper. thanks.
by Anonymous on Jun 9, 2008 at 12:59pm Add comment
i have a dell aio 922 and have been having an ongoing issue with paper feeding to one side...after reading this forum i shook the printer and out fell a silver dollar!!....its pulling the paper in straight now but it only pulls in the first page and then it wont pull in any after that....i dont know if something is wrong with the initial pickup roller or what....plz help...
by jssmitty on Jun 11, 2008 at 1:56am Add comment
Dear jssmitty (6/11/08 1:56 AM)
Please go back to my (2/10/08 5:38 PM) post and read all since then. The answer is in there somewhwere.
Hi. I bought a dell 926 printer at a yard sale recently. I got it home after buying ink and a printer cord. Of course it jammed the paper and pulled to the right. After reading this sight, I tried shaking it upside down and wallah!!! Some kids plastic toy came falling out of it. It is CURED! I am so Excited. Thanks so much
by Anonymous on Jun 11, 2008 at 7:39am Add comment
Oh, good God. How did an entire pen get down in there....? Thanks for the advice. Who'd have ever guessed.
by unknown on Jun 21, 2008 at 5:31pm Add comment
okay, now that the feeder problem is solved, I could use some help on a problem that it caused. All the attempts to print, when the paper didn't feed properly, caused a build up of ink inside the machine, which I need to clean out of there. How do I do that, what part am I looking for, and where? There's nothing in the manual about it.
by unknown on Jun 24, 2008 at 3:35pm Add comment
Hi b4b & all:
Rubbing alcohol and cotton swabs work best. If the ink does not interfere with operation or get onto the paper don't worry about it. Wipe the printing face of the ink cartridge clean with a paper towel moistened with rubbing alcohol. Should work well then.
Thanks to this site I was able to fix paper feed issue as well. Add this one to the list of things stuck in the feed area, strophoam peanut.
by unknown on Jun 24, 2008 at 7:40pm Add comment
It IS getting onto the paper, in blobs. So it's the heads, themselves, where the problem is? I will try that. Thank you, so much.
by unknown on Jun 25, 2008 at 9:50am Add comment
4 b4b,
Could it be that your ink cartridges were over refilled? Or possibly ink accumulated over time as you tried to print but no paper appeared to take up the ink? (just a thought).
by QWESTER on Jun 25, 2008 at 9:58am Add comment
Yes, that's exactly what happened. The feed problem (as above) was preventing the paper from going through, and in the meantime, the printer kept trying to print.
by unknown on Jun 25, 2008 at 10:01am Add comment
To 1710n Anonymous:
I don't know which anonymous you are so I am unsure if we have communicated before. If you all would be kind and inventive enough to create a unique moniker like, say anonymous-N, where N is the next unused anonymous number, so I would feel as if you had read the preceding posts and could couch my answers appropriately. Now, to your problem, I am repeating a recent post:

Re: Re: Dell Printer -- Feeder Problem by QWESTER (6/9/08 9:14 PM) reply + / -
Hi: Wyomingchop
Check out the three customer reviews at this site:

I am completely ignorant of this machine.

GOOGLE: "Dell Laser model 1710n PAPER JAM"
gets a long list of hits which do not appear helpful.



I am still searching for an answer to this problem. Does anyone know whose printer this is? Dell does not make printers. If we can locate the original manufacturer we can delve much deeper. Otherwise someone must send such a Dell printer to me for analysis of the feeding mechanism.
by Anonymous on Jun 25, 2008 at 10:20am Add comment
To all Dell printer posters:
Please include the Service Tag Number and Express Service Code of your printer, if available, as well as model number, with your inquiries on this thread. It will accelerate my response.

Only the model number is necessary for Lexmark printers.
by QWESTER on Jun 25, 2008 at 12:34pm Add comment
System Tag# 84ML951

Doesn't pick up paper. Sounds like the solenoid fires, but no action.
by Anonymous on Jun 25, 2008 at 12:47pm Add comment
This thread started out as a generic "you dropped something in your printer that is causing it to jam" and the fixes for it. It has somehow evolved into a sub thread on 1700 printers. Anonymous, if you're not capable of reading qwester's thread and responding to it accurately, how the heck do you think you're going to get help?
I probably should just delete all of these 1700 posts. You people should have started your own thread.

Forum moderator
by moe on Jun 25, 2008 at 1:30pm Add comment
Thanks, Moe, but we've only had a couple of Dell 1700 printer posts and they have a problem in common with all the others, failure to feed paper. I'm interested in that subject from my days at Teletype Corporation in the Sixty's when we developed the first inkjet printer. If a new thread is started for the 1700 I will be forced to jump back and forth between threads. What I was trying to achieve was the elimination of anonymous as a user moniker just for personal reasons. I am happy to take this load off Dell's back. Each successful solution brings pleasure to this old techie.
by QWESTER on Jun 25, 2008 at 6:40pm Add comment
we have a dell photo 966, and up until a few weeks ago,
all was well.
my daughter was printing stuff for a school assignment, when the printer jammed. she pulled some paper out, and a spring and a little plastic lever came loose. she saw it pop out from the area back of the paper tray. it looks like it would be easy to fix, but we are scared to try, and have no clue where to start. has this happened to anyone else? in visiting various sites (including dell!), i've seen a lot of negative things written about dell printers. sigh.
by unknown on Jul 8, 2008 at 2:42pm Add comment
For sarag123:
The thingamajig was probably the lever which told the printer that the paper tray was fully inserted if it is a removable paper tray or that some similar requirement is fulfilled if the tray is not removeable. I am not familiar with this printer but it is not one of the dell/lexmark family we deal with in this thread. Depending upon your mechanical ability, your financial investment and your need for this printer, I recommend the following:

1. Look for a thread dealing with this printer and repeat your post there. If there is no solution then:
2. Take your printer apart carefully to an extent which allows you to replace the thingamajig and its return spring, all of which should be fairly obvious with a careful examination, while photographing each step you take. Reassemble the printer.
3. Record your actions and results and publish them under a new thread on this forum.
4. You will enjoy the satisfaction of learning how to FIX YOUR OWN PRINTER and helping others to do the same. At the same time your daughter may learn to more carefully operate the machine. If you do not carefully install the paper tray you can break things.

Otherwise try Craig's list for a printer repair person.

thanks for all the suggestions. i think i actually managed to figure out where the tgmjg went, and where one end of the spring goes. just cant quite see where the other end attaches. although my hands are pretty small, some elves would sure be handy (pun!) right now. i shall look for a photo 966 thread, too. thanks again!
by unknown on Jul 9, 2008 at 10:33am Add comment
for sarag123,
A few more thoughts,
If it is a tension spring with closed loops it has a hook or loop at each end where one of these hooks or loops connects to the thingamajig through a hole or around a peg integral with it. The spring is not likely to stretch more than 1/2 of its free length. Therefore, using the free motion of the thingamajig as an indication of the direction and amount of motion the other attachment point would be along that line of direction about 1 and 1/2 spring lengths away from the thingamajig probably though a hole in a bracket or other stamped metal sheet. From your comment I feel sure it is a tension spring. If the spring has no end hooks or loops and the coils of the spring are not touching each other it is a compression spring and it must be compressed to a shorter length and interposed between some peglike feature on the thingamajig and a reciprocal feature on the frame. If the spring is neither of these but has a central circular part of up to a few turns of wire with tangential more or less straight lengths with or without ofset or hooked ends it is a torsion spring. It would be installed concentric with the axis of the thingamajig with one of the straight wire ends against the thingamajig and the other straight wire against the frame thus causing the thingamajig to be spring loaded in one direction in consonance with the desired feature which may be a mechanical latch or may operate a switch or block or unblock some motion of the paper tray.

The thingamajig is probably also known as a lever.

I forgot to ask if the printer works at all as it is.

Good luck
by QWESTER on Jul 9, 2008 at 5:52pm Add comment

My Dell computer and A 940 all in one printer were in a
area of the dinning roon when part of the ceiling fell in. Partials of the ceiling fell into the printer. I've turned it upside down and removed as much of the depree as I was able to see or hear. Now whenever I turn the printer on. The ink carriers stay on the left side, and for about one second the rollers just spin. Then I get a turn off printer and remove paper jam report.Nothing is rattling nor can I see anything. I really like this Printer and have had no prpblems prior to the ceiling falling. Can you help? Thanks in advance
by unknown on Jul 13, 2008 at 12:38pm Add comment
For Anonymous- Chicago. (7/13/08 12:38 PM)
WOW!! This is a first for me, and I hope, the last for both of us. It appears that the magnitude of the mechanical shock and some of the ceiling material have confused your computer and the printer into thinking that the printer is in the midst of a print job. When you raise the copier/scanner section as if you were changing the ink cartridge, does the ink cartridge carrier come to the center position? When you close the printer does the carrier move to the rightmost position? It is probable that the drive belt that moves the carrier has been dislodged from its drive gear and must be reoriented. I cannot explain how to do this but suggest that you write this machine off, review all preceeding posts, take the printer apart, forcefully move the carrier to the extreme right position, and fix your ceiling.
Good Luck,
Qwester - QWESTER
On the bright side, your homeowner's insurance should cover it if you can't fix it.
by moe on Jul 14, 2008 at 9:35am Add comment

Thank you for your quick reply. I'm heading out to buy a new
Printer, any ideas a which printer I should purchase?
by unknown on Jul 14, 2008 at 10:17am Add comment
For Anonymous-Chicago (7/14/08 10:17 AM)
It depends on what kind of use you will put it to. I still get good results from my Lexmark 1150 AIO especially since I learned how to refill the ink cartridges and shake the junk out. Google to find reviews of the printers on sale. Don't buy anything that has not been around for a year or more. If you do a lot of printing, refillable cartriges are a money saver. Don't forget Craigs list.

For Anonymous-Chicago (7/14/08 10:17 AM)
I just found this PC World article on finding bargains.

I have not checked it out but this magazine has always been a good source for valuable info imho. It may help finding a printer.

Qwester says go with moe!
by QWESTER on Jul 14, 2008 at 9:27pm Add comment
The best thing to do is JUNK out the entire dell PRINTERS
I’m going back to the HP printers I can even get all to ink at an office depot. I can even use Bill Me Later to order and pay for them on line
by devil60 on Jul 21, 2008 at 1:21pm Add comment
sounds good to me. what does moe say?
q - Anonymous
Can someone tell me why my Dell A920 jams when I try to print an envelope? Regular sized paper will go through without any problems, but when I try to pint on an envelope, it sounds like it's printing okay, but then it tells me there is a paper jam. There is nothing printed on the envelope, it isn't torn or wrinkled. Very frustrating, for sure, because as I said, it sounds like it is working fine. But then nothing works.
I have tried printing on half fold card envelopes and quarter fold ...doesn't matter. I have to pull the envelope back out from the top. It never goes far enough through to get it from the front of the printer. Any ideas? Really appreciate your haas been acting up like this for a long, long time. Thanks in advance. Sparkle
by unknown on Jul 23, 2008 at 6:13am Add comment
For Sparkle,
Need more info.
1. Have you ever successfully printed envelopes on this printer?
2. Does the printer fail to print a standard paper page correctly?

If the answer to both questions is not no, you have something foreign jamming the paper path. Review prior posts on this thread for suggestions to correct this problem, and review the user instructions for printing envelopes.

If the answer to both questions is no, review the user instructions for printing envelopes.

QWESTER, it's been this way for so long but I'm sure, I think, I remember it working okay at one time. Now, it does (most of the time) print an envelope size 3 5/8 x 6 1/2 okay. Strange?
It does print standard paper just fine. Just wish I could do the card envelopes.
I have referred back to the instructions so many times to make sure I'm doing it right. I'm sure I'm following orders.
Gonna shake the innards out of it and see what happens. If you have any other suggestions, I'm sure ready to listen.
I thank you much for your reply. Sparkle
by unknown on Jul 23, 2008 at 9:05am Add comment
Hi Sparkle (I like that name),
The only things that come to mind are locating the envelope to be printed to the rightmost side and move the paper guide slide over gently against the envelope. Be sure that you set up the printer preferences for the size envelope you require. It may be that you must reinstall the printer driver from the installation CD if the printer does not respond to the settings.
Good Luck!

Qwerty, again, thanks for your help. I may have found out what the problem is. I think the paper the envelopes are made of is not the recommended thickness. I am quite sure I loaded them right but the instruction book under the 'be sure you' items it states what the thickness of the envelope paper should be. (I don't know how you're supposed to know that, 'cause I don't see it on the boxes I have only the size of the envelope.)
Also, just to see what would happen, I tried printing something on the other size envelope, nope, wouldn't print them either. It is a new box of envelopes and seem to be a little thicker than the ones I had. Guess they won't feed through.
By the way, I took the darn printer, turned it upside down and shook the dickens out of it. No help there. I'm going to buy a different box of envelopes and see how that works.
Thanks for the compliment on my name was the name of my little tiny poodle. can't let go of her for some reason.
And, again, thanks for the time you take to help me out. Sparkle
by unknown on Jul 23, 2008 at 4:45pm Add comment
Moe agrees. Never met a Dell printer I liked. Bargain basement Lexmarks. Don't care much for Lexmarks either.
by moe on Jul 24, 2008 at 3:00pm Add comment
Thanks Moe. I think I can see a new printer in my future. Christmas maybe? Shoot, that's gonna be here before we know it. Thanks again. Take care, stay safe. Sparkle
by unknown on Jul 24, 2008 at 3:50pm Add comment
OK - I was going crazy. I dropped the back to a magnetic name tag in the paperfeeder slot. There was no way I was going to shake that puppy out (although I tried - and broke a piece of the plastic part that holds the top/glass on). I found a site that shows how to take a Dell printer apart. I was able to get it enough apart to where I could see the thing I was looking for. I put a piece of card stock in going in the wrong direction and it pushed the magnet up enough where I could get a magnitized screwdriver in and got it out with that. I put the thing back together and it works like a charm. Dusted the thing while I had it apart. Thank you Moe. Your advice really helped! I've been the Dell "support route" and had the same problem getting through and then couldn't understand a word they were saying. I wasn't going there again!
by unknown on Jul 26, 2008 at 6:11pm Add comment
Good job getting the magnetic object out of the printer. What's the URL for the Dell print disassembly? I'm sure many other readers will be interested. Lexmark owners should also be interested as Lexmark is the manufacturer for many Dell printers and those models are often identical. Also, what is the model number of your Dell printer? Sounds, from your comment about the glass, like it's an all-in one.

Hi Qwester,
The URL is It shows how to take apart a very early Dell printer. I have an all-in-one A940 so the instructions were only good for up to a certain point. (I couldn't find all the "hidden" screws.) But it was enough to get that pesky magnet out.


P.S. If you sub the word laptop for printer, it shows how to take apart a laptop also.
by unknown on Jul 27, 2008 at 7:49am Add comment
For PearlyDog,
Thanks for the quick response. I will take some photos of disassembly of a Lexmark 1150 which is the all-in-one of which the Dell is a clone.
Pearlydog, I went to the URL but found no option where I could sub the word laptop for printer. Was it a previous page to the url you gave?
by unknown on Jul 27, 2008 at 12:32pm Add comment
You need to type it in the URL in place of priter.
by unknown on Jul 27, 2008 at 1:15pm Add comment
hi ryankaizen,
We need the model number and age of your dell printer in order to help. Also tell us when the problem occurs. Did the printer work until it suddenly stopped and no longer works at all or does it work for a page or two and then stop? Were there any unusual noises or flashing lights? Did you acquire the printer new, did it come from a resale shop, etc? What operating system do you run on your computer? Do you have the intallation CD? What have you tried that failed?

Remember this is a FIX YOUR OWN PRINTER forum not a WE WILL REPAIR YOUR PRINTER forum. If this sounds harsh I apologize but there is a lot of good info already posted. You must review all of the posts from the beginning and try the things that you find there that seem to relate to your problem. Tell us what you tried and the result so we can advise you further if necessary.

This is also a lesson for all who read this, if you try something that you find here or something completely new tell us all about it. This is a cooperative activity and we need all the help we can get.

by QWESTER on Jul 28, 2008 at 3:33am Add comment
Dell 922 All-in-One was jamming, pulling paper on right. Shook and shook. no good. Fed cardstock in from front - noticed that cardstock was getting cut by something. Shook and shook. What's that sound? Something's in there! Shook and shook, out popped a small gold screw. Not part of printer. How did that get in there? Printer working fine!!
by unknown on Jul 31, 2008 at 7:42pm Add comment
I have a dell all in one printer 944 and it doesn't work at the moment. It stopped feeding paper and then jamming back and forth from side to side. All I found was a clear plastic strip and a spring that fell out. I don't know where to put them or how to fix it. Dell is not helpful. Has someone else had this problem
by Anonymous on Aug 1, 2008 at 2:45pm Add comment
That's the encoder strip. It goes through the back of the cartridge assy. The spring hooks up at one end of the strip and attaches to the metal frame at one end of the printer. There's a metal hook for the other end of the strip on the opposite side of the printer. You'll have to figure it out by looking at the printer as there aren't any pics available.
by moe on Aug 1, 2008 at 3:31pm Add comment
THANK YOU. Days of wrestling with this issue and printer but I never once picked it up and shook it. I still hear something in there which could very well be a cat claw, Lego or push pin but it's working. Thanks for saving me a trip, the humiliation and the expense.
by Anonymous on Aug 6, 2008 at 10:06am Add comment
hi, i tried to google the problem I am having, but didn't find the right answers. But google refered me to this site!

I have had problems with the printer 928, which I have only had for a couple of weeks, the paper was getting jammed/ making noises/ wasen't responding etc.

Called up dell and they sent me a dell 948.

I'm trying to uninstall the 928 printer but it says the uninstallation cannot go through as there are "printing jobs" to be cancelled.....but there are no printing jobs??? as all the printing jobs were cancelled. what do i do!?

by help! on Aug 17, 2008 at 1:48pm Add comment

To cancel printing all documents
To cancel, pause, or resume printing on the printer, you must have the Manage Printers permission, which is one of several printer permissions. For more information, click Related Topics.
1. Open Printers and Faxes.
2. Right-click the printer for which you want to cancel printing, and then click Cancel All Documents.
3. When prompted to cancel all documents, click Yes.
In some cases, the document currently printing will finish, and then all other documents are cancelled.
To open Printers and Faxes, click Start, click Control Panel, click Printers and Other Hardware, and then click Printers and Faxes.
You can also open the print queue in Printers and Faxes by clicking a printer, and then clicking See what's printing under Tasks on the left side of the window. This option is available only if folders are set to look like a Web page and a printer is selected. For more information, click Related Topics. - QWESTER
Thanks Qwester ill look for the link :)
by Anonymous on Aug 18, 2008 at 6:18am Add comment
CHEERS QWESTER!! I spent ages installing, uninstalling it! lol
by help! on Aug 18, 2008 at 2:09pm Add comment

Hello fello printer woe friends. My problem is different then what I am reading. I have an all in one 922 and my printer feeds paper through with no jam issues. Here in lies the issue, it feeds all of the paper through. It doesn't do one sheet at a time. It doesn't matter how little I put in there I have to re insert another piece. It is very tedious and hard to print because of this. I have regular paper, so I am curious do I need special dell paper? If so that is lame. Dell is lame in their printer issues. At least now you can buy the ink in the stores. Any ideas on what I need to do. I did shake my printer upside down nothing is in there. It never jams, but I wanted to rule that out before I posted. Thank you in advance for the help!!
by unknown on Aug 20, 2008 at 6:07am Add comment
For Suzyq.marie,
The same thing happens to my Dell and Lexmark AIO printers if I push the paper down too far into the printer or if the paper is damp due to high humidity (like in my kitchen).

After 8 1/2 x 11 inch paper is properly inserted it should extend one half inch above the center of the support flap at the rear of the printer on the x1150 lexmark. I am not sure about Dell but it is probably the same.

I hope this helps.

Thanks!! I will give that a try. I am going to get some new paper for it. It is coated paper, maybe that messes the sensor up. Thanks again I'll post if that works for me :)
by Anonymous on Aug 21, 2008 at 6:37am Add comment
Dell 962 may be similar to Lexmark X7170 - Google show several independent parts sources for Lexmark but few or none for Dell.
Hope this helps.

by QWESTER on Aug 21, 2008 at 6:57am Add comment
I had the same paper jam problem with my Dell AIO 942. There didn't seem to be any paper jam but the display still said paper jam and I needed to print out something for work. I shook and shook and nothing came out. Then after reading all the postings I decided to do another shake, well I heard something rattling around and continue to shake and out came a DS video game. So, here I am thinking I'm back in business, plug everything in and it's a no go again. So this time a feed a piece of photo paper in and low and behold ANOTHER DS video game. These kids will drive us crazy. Thanks for everyones help I'm back in business.
by unknown on Aug 28, 2008 at 8:00am Add comment
Thank you so much for proving the value of reading the previous posts and of shaking the printer rather than shaking the kids .

qwester - QWESTER
I was starting to get pretty mad at my printer, so I just turned it upside down and shook the hech out of it, and what do I find? A key to my house!! How does this crap get in there?
by unknown on Sep 1, 2008 at 11:58am Add comment
Holy cow! I'd given up calling Dell years ago when my stupid Dell laptop quit working and for two years I had no satisfaction calling India. So when the printing starting jamming the other night, I thought I'd have to chuck it. Read this board and turned the printer upside down: a USB jack. Thrilled!
by unknown on Sep 1, 2008 at 2:47pm Add comment
WOW the shaking thing really works!! thanks SOOO MUCH!
by Anonymous on Sep 1, 2008 at 6:31pm Add comment
I turned mine over and shaked it and a whole ink pen came out! Oops how did that get in there?
Works fine now.
by unknown on Sep 5, 2008 at 7:44pm Add comment
Dell 948 had solid "Clear Paper Jam" error. Followed troubleshooting steps on Dell site, didn't fix. The fix was forcing something thru the paper path. Didn't have sheet of plastic as recommended here so I used thick label paper. Nothing appeared to be in the paper path but it started working - error message gone. Thanks for the advice.
by Anonymous on Sep 10, 2008 at 7:38am Add comment
Thanks to everyone for posting their solutions. Dell a924. I too received the phantom "Clear Paper Jam" error. I was able to run several different thickness grades of paper through, and a sheet of plastic ... nothing seemed to dislodge and the error remained. Turned it upside down and shook it. Still had the error. So I started over and kept doing everything listed above. I figured if I destroyed it by shaking it violently it wouldn't be a big loss since it wasn't working anyway. Finally, after a few rounds of the above the error cleared and I'm able to use my printer again. Thanks so much.
by Anonymous on Sep 12, 2008 at 1:47pm Add comment
Wow! This exactly the same problem I had! I guess the cat's claw got in when she was sleeping on the printer last night!
by Anonymous on Sep 13, 2008 at 4:40pm Add comment
I have a dell 944 printer that constantly jams when I print and is suddenly squeaking a bit, I am not too sure what the problem is.
by unknown on Oct 8, 2008 at 1:40am Add comment
Read ALL the posts and try their suggestions. When none work come back here and tell us what you have tried and ask again so we can avoid repeating over and over again the same suggestions. This is a FIX YOUR OWN PRINTER forum not a FIX MY PRINTER FOR ME BECAUSE I BLAH BLAH BLAH forum.


PS There is probably some foreign object in there somewhere. SHAKE HARD AGAIN AND AGAIN.

by QWESTER on Oct 8, 2008 at 5:30am Add comment
I tried shaking it upside down, side by side and it improved a bit but still having issues. I will shake it again and see what happens. I do not want to try the piece of plastic or cardboard for the fear I might damage the printer further.
by acc40 on Oct 8, 2008 at 3:34pm Add comment
For acc40 (10/8/08 3:34 PM)
If there was an improvement due to the shaking then there is some foreign object in there somewhere still. I googled "dell 944 printer noise" and saw several promising hits. Try it yourself.



PS The printer will not repair itself just sitting there. Someone must carefully observe and try things related to the observations. That's where learning and fixing occurs. What does the display say when it jams? Try googling that.

OK go the lid back on after lots of tries and some praying. Hooked up the power line inside the printer by unscrewin the inner lid. Now there is persistent thumpin knocking when I plug in the printer. This is an AIO 922 Dell.. I Have identified the area of the thumping but not thereason for it. (Besides dropping the lid right off the printer) If I open up the scanner lid I can see a metal strip attached to the white tape and it is just whack whack whacking itself and non of the printer lightswill come on. I norder to get in there to mess with it I will have to take the lid off again and unscrew the bottom off the scanner lid. Do you have any suggestions?
I am walking away for a little while so I don't wreck something else. I am also pricing new Dell and Hp printers. We've had this one for years. And its been fine. I am reading all the posts saying Dell stinks and wonering what is the best to get ust for our home use, printing photos and copies.
by sue lou on Oct 9, 2008 at 10:00am Add comment
Hello Sue,
Dropping the top is probably fatal. I do not know the electrical details to help you reconnect. In spite of the problems you are having with this 922, if you have reasonably full ink cartridges for it, I would recommend searching for a used 922 (since you got years of use from it) that came with a warrantee of some sort. Dell or Ebay may have one that has been refurbished. I still use several Lexmark x1150 AIO which I find at resale shops for under $10 (on half price day) because I know their weaknesses and can deal with them. Occasionally I find them with useable ink cartridges (which can be refilled for very little). Once the cartridges dry out they are useless. Otherwise search via google for printer forums that make recommendations. There are no perfect machines and people with good machines rarely post on these forums so you will mostly hear about problems.


Thanks Q, Yeah I killed it. I will take your advice on searching for another 922 cause we just bought ink recently. Blasted... This is a great site and I appreciate your patience
by sue lou on Oct 10, 2008 at 2:09pm Add comment
Thanks, Sue, for the kind comments. Patience is its own reward but compliments are best. Good luck in searching. I will keep an eye out for one also and post a note for you if I find one. Stay in touch.

I found a 924 for $5.00. The hinge for the scanner cover is missing on one side but it is still serviceable. It has a color cartridge that shows wet ink and may be good. The black cartridge, which I will keep, is dried out and the printer has no power pack. I would be willing to swap it with your 922 which I would like to take apart and document the steps in photos to be posted on the web.

If you agree, I will make a shipping carton and send the 924 to you if you are in the U.S. If it works, swap the scanner covers, replace the color ink cartridge with an empty one (if you have one), keep your power pack and pack the 922 and send it back to me. I am in Evanston, IL.

Otherwise I will disassemble the 924. Please advise to [email protected]

by QWESTER on Oct 15, 2008 at 2:02pm Add comment
Thank you Moe!

I ran a sheet of cover stock (heavy paper) through my jammed 922 and out came a rubber band. I am back in business. Thanks so much. You really saved me time, money and much frustration.
by unknown on Oct 19, 2008 at 7:43am Add comment
Gawd, this is a great site and beats the heck out of customer service ( and I use that term lightly ) from Dell. Oops, seems my printer sucked up a hair elastic! Darn cat!! Many thanks!!
by Bobcat in MN on Nov 7, 2008 at 2:44pm Add comment
WoW! I found this site for printer problems and After reading all the posts, i was having the same problem with my printer not taking the paper in correctly. I have a dell 926 and after taking it and shaking it roughly, a trashbag tie fell out! Like the other post, damn kids!!!!!!!!! :)
by Anonymous on Nov 12, 2008 at 7:35am Add comment
Thanks Anonymous (11/12/08 3:35 PM):

We appreciate your kind comment. Shake the printer not the kids.

Qwester - QWESTER
Add a wedged in piece of chalk...! So glad I stumbled upon this site!
by unknown on Nov 13, 2008 at 4:32pm Add comment
Just thought I would add to this gigantic posting... I picked up an A960 from FreeCycle, person said it was jamming. I looked inside and saw a broken piece of plastic -- so, I turned it upside down and shook and it fell out. With this piece in front of me and I thought, "Great! A broken feed wheel, now I will have to take this apart and replace it... If I can..." So I googled it and arrived here. When I saw the advice and realized that I had already done as much, I decided to do a test print -- LO AND BEHOLD! THE PRINTER WAS FIXED! Apparently this piece did not belong to the printer. Now I just have to tell the other Freecycler...

by unknown on Nov 14, 2008 at 7:00am Add comment
1700n will not feed at all, there were several post before but i didnt see a solution, error: "load/ remove paper"
by unknown on Nov 21, 2008 at 10:29am Add comment
For cjlloyd (11/21/08 10:29 AM),
Please google: "dell 1700n printer paper jam" and find many solutions. This thread is a more or less a failure to feed forum although we have strayed from time to time. I know I have answered your question somewhat feebly in the distant past. Try the google approach.

on the Dell a922...Mine was doing the same not picking up and transporting paper routing. The solution turned out to be the grey adjustment bar on the left side. Turns out you have to literally shove that bar up against the paper. Works fine now. Hope this helps someone else
by unknown on Nov 24, 2008 at 10:31pm Add comment
For ctcost (11/25/08 6:31 AM):
Thanks very much for you helpful post. This is a good example of what makes this forum such a success.

And again, thanks.

Turns out that shaking doesn't always work, because there is a bar that comes back against the paper that you have to hold toward the front of the printer before anything will come out. It acts as a barrier, I guess. But pen caps will not come out unless you hold the roller bar forward and then shake upside down. Hope this helps.
by unknown on Dec 1, 2008 at 7:52pm Add comment
Okay, well, I need some major help. My printer is a Dell all-in-one Printer 922 and whenever I turn it on, it keep making this irritating "pshhhh" noise. On the screen it says paper jam even though theres no paper. Its keeping me from printing important things. Any help?

Thank you very much.
by unknown on Dec 5, 2008 at 8:38pm Add comment
For: shellz_808,
This problem has been answered on this "fix your OWN printer"
thread many times. Most visitors who read the information available here and solve their problem are kind enough to report their success for all to share. If a novel problem occurs or this advice fails, we are available to assist you further.

Oh man I feel like such a retard. My printer was taking the paper halfway then folding it and saying "Paper Jam." I read all these posts and I'm like I'm not like these dumb people getting stuff stuck in my printer. How the hell does one get a pen stuck in a printer? I was sure I didn't have anythign stuck in there, but I tried to shake the printer anyway because I was getting desperate. The first time, no avail. The second time I tried a little banging. I then tried to put my small fingers to manually move the rollers. I lifted up the scanner thing. The 3rd time I banged really hard and low and behold a cotton swab came out. Thank you guys so much!! I was this close to throwing out my printer.
by Anonymous on Dec 7, 2008 at 3:13pm Add comment
For Anne wan (12/7/08 2:49 AM),
Which Dell printer do you have? I have Dell 942 and Lexmark 1150's which are functionally identical. When I install an ink cartridge I say that it is old regardless of the facts and never have a problem with a "remove the tape" message.

I hope this helps. Please respond either way with the model number.


by QWESTER on Dec 7, 2008 at 4:17pm Add comment
For Anne wan (12/7/08 2:49 AM),
Which Dell printer do you have? I have Dell 942 and Lexmark 1150's which are functionally identical. When I install an ink cartridge I say that it is old regardless of the facts and never have a problem with a "remove the tape" message.

I hope this helps. Please respond either way with the model number.


by QWESTER on Dec 7, 2008 at 4:18pm Add comment
For Anne wan (12/7/08 2:49 AM),
Which Dell printer do you have? I have Dell 942 and Lexmark 1150's which are functionally identical. When I install an ink cartridge I say that it is old regardless of the facts and never have a problem with a "remove the tape" message.

I hope this helps. Please respond either way with the model number.


by QWESTER on Dec 7, 2008 at 4:20pm Add comment
For Anne wan (12/7/08 2:49 AM),
Which Dell printer do you have? I have Dell 942 and Lexmark 1150's which are functionally identical. When I install an ink cartridge I say that it is old regardless of the facts and never have a problem with a "remove the tape" message.

I hope this helps. Please respond either way with the model number.


by QWESTER on Dec 7, 2008 at 4:20pm Add comment
I was about 2 seconds away from throwing this printer out of the window! SO glad I found this site. The shaking worked although nothig fell out, it works now so I am happy!
by unknown on Dec 8, 2008 at 12:16pm Add comment
I also had the pulling from the right feeder problem, and yes I found a few things down in there. Including a small picture of my kids.

My problem now is that when it feeds, it isn't consistent. Every 10th line or so is split, about a 1/4 of an inch. It's not a pretty sight.

Help! I shook it again. I dusted. I realigned 100 times.
I'm going crazy.
by ohdell on Dec 10, 2008 at 7:49am Add comment
For ohdell (12/10/08 3:49 PM),
I do not understand "split". Can you copy and paste an example into a reply so I can see what you mean. Does it occur regularly down a full page of text. If so it may be a mechanical fault in the paper feed mechanism which we cannot repair, obviously. There may still be some foreign object in there somewhere. Please read all previous posts to learn the rules about posting here because I am discouraged almost to despair that a few simple rules which make our lives so much easier cannot be observed.

I have a Dell 942. I am having the same problem, with my print "splitting" every 10 lines or so. Did you figure out what was wrong? I need help! - Anonymous
FOR Anonymous (12/10/08 2:33 PM),
Are you the same anonymous that reported this same problem some time ago or is this a new report. I have no sympathy for posters who confuse me with something as fundamental as no name. Do you have any idea how many anonymouses there are in the world? Whoever signs on as anonymous has obviously not read my much earlier post regarding that practice and therefore has not read all the previous posts as REQUIRED. Are you afraid or lazy? What fixes have you tried? What does the user's manual say? How can we diagnose a problem with so little background information?

by QWESTER on Dec 10, 2008 at 10:10am Add comment
Thank you so much for the advice. My Dell Photo 924 was giving a paper jam message with apparently no paper jammed in the system. I followed the advice on this website & pushed a thick piece of card gently through the paper feed path & out came the small crumpled piece of paper that had been causing the problem.
by Anonymous on Dec 11, 2008 at 9:57am Add comment
Thank you so much. I picked up my printer and shook it, and out came a color pencil tip. FINALLY this damn thing works again. Thank you!~<3
by Anonymous on Dec 11, 2008 at 6:11pm Add comment
I was given a Dell Photo AIO 926 that the previous owner didn't want to attempt to repair. The problem was the same as described in so many of your posts, paper pulls to one side and jams.
When I first started looking I saw something blue in color just past the pickup rollers. At first I thought it might be another roller of that color. As I attempted to get something to feed thru, the blue object was dislodged, a check sized rolled up piece of paper from a hospital statement. However, the paper jam continued.

After reading your posts, I tried to pass a piece of glossy photo stock through. It would go only so far and then stop. I tried to feed it backwards from the front and still could not get it thru.

I then turned the printer upside down and shook it vigorously. Nothing came out. Then when I shone a flashlight into the input side I saw a small white piece which I thought to be plastic, possibly part of the mechanism. When I touched it with a long thin screwdriver blade, it turned out to be a wad of paper, almost like an old-fashioned spitball. Grabbed it with long tweezers, and VOILA!!! Paper jam solved.
Printer works like new. Thanks so much for your help.
by unknown on Dec 12, 2008 at 9:26am Add comment
Many Thanks to ringram28 and all you others who have so kindly given such generous positive feedback. My spirits are renewed!
Happy hollydaze to all. Keep shakin'.

Wow, I read a ton of these and tried everything that everyone suggested in regard to shaking and looking in with a flashlight. I finally turned it upside down and pried the black flaps up with my thumb...cha ching! A nickel fell out LOL works fine now!
by unknown on Dec 14, 2008 at 5:16pm Add comment
I have a Dell A960 that is 4 or so years old now... I use it a lot, especially in December when I print out more than a dozen full-color family calendars on cardstock (I haven't found an office store yet that prints them better than I do, or even as well, and my cost is $7-$8 per calendar, as opposed to $14-$20 or more).

I like this printer very much, and hope it has a long, long life.

That said, I have had my share of problems. I had the paper feed problem and peered into the printer as well as I could, but saw nothing. I called Dell, and after turning old and gray on the phone, I got somebody who actually knew something. He told me to turn the printer over and shake it. I'm not very big, so that was no small feat, but when I turned it over a pen immediately fell out. That was the end of the paper feed problem.

I came here today because I just refilled my cartridge, and suddenly my yellow cut out, and then my cyan. I'm now going to pull the cartridge out and clean the contacts with a q-tip. I tried it with an alcohol wipe already, but perhaps I was unable to be thorough. Or perhaps my cartridge is just worn out. Pity it couldn't die before I refilled it, though.

Thankfully, I am expecting a new cartridge in the mail today.
by Miss M on Dec 17, 2008 at 12:18pm Add comment
Dear Miss M,
Thank you for the feedback regarding your Dell A960 ink problem. I too am currently enjoying (ha ha) a similar problem with a black ink cartridge. I am sure that the ink is contaminated with some sort of particle that blocks the tiny nozzles since the loss of printing was progressive involving the same nozzles plus a few new ones each time I ran the cleaning step. If your problem was sudden and involved the entire color it is not due to contaminated ink but more likely an electrical fault due to contaminated contacts which should respond to your cleaning exercize. If it does not improve there may be an open circuit internal to the cartridge which is unrepairable. How many refills has this cartridge endured? More than three refills is stretching your luck. Did it stop completely during printing (which would indicate an electrical contact or circuit continuity defect) or did it fail to print after an idle period longer than a few days which may mean that that color had dried out and plugged up all the nozzles for that color before the refilling? Murphy's Law controls all regarding failure after refilling. Try bathing the nozzles in a few tablespoons of 91\% rubbing alcohol in a sandwich baggie while stroking the nozzles gently through, not in, the baggie.

Good luck,

No luck yet with the yellow... cyan is in and out. Yellow is not printing at all. I cleaned the contacts in the printer and on the cartridge. I did the alignment page, then a print head cleaning cycle, and then I printed a colorful graphic in Word. The reason I did the last step is that I've noticed that even when printer maintenance cycles don't give quality results, occasionally the printer will function properly with a regular file. That's not the case this time, though. I removed the cartridge and soaked the printhead in a shallow dish of warm water, but still no yellow. Blot test has no yellow. *sigh*

Guess I have to wait for the new cartridge to get here, since I haven't seen any other ideas.
by Miss M on Dec 17, 2008 at 1:16pm Add comment
Hi, QWESTER! Thank you for your response, especially since this is the wrong thread for me to have brought this up in.

This is a cartridge that has been refilled several times, so I knew it was not going to last much longer for me. It has been in heavy use the last several days, so I know it has not had the opportunity to dry out. What happened was I took the cartridge out before it was empty to refill it, so it would not run out during my next print. I refilled as always, and I ended up with a small puddle of cyan, so I cleaned the print heads and blotted to see if it had gotten into the magenta or yellow. The yellow looked green, so I knew I needed to find me a nice, big clipart with lots of yellow to print and clean the cyan out. So I put it back in, and printed the alignment page. Then I printed the clipart. It looked fine for the first third or so, and then the yellow cut out almost completely, but started streaking just a little. Then, to my surprise, the cyan did the same thing a little farther down the page.

I took it out, and ran an alcohol wipe over the contacts on the cartridge and in the printer. This time, I got the cyan back for a moment, but then it cut out again. The yellow never came back, and didn't even show up in blotting. I soaked it, I q-tipped it, but still got nothing.

Hopefully, maybe that tells you what's wrong. It's probably done for.

Thankfully, my new cartridge (boy, those are expensive!) has shown up a few hours later, so I'm back in business!

I will give the alcohol-in-the-baggie massage a try after I'm done with the calendars. Right now, it's in a baggie with a damp paper towel. :)
by Miss M on Dec 17, 2008 at 4:08pm Add comment
Dell AIO924.
Worked fine up until I removed the paper feeder (had to box it). When it went back together, without a problem I might add, my paper feed woes began. If I push the paper to a point where it catches it will feed and print just fine. If not, the motor will whirr, the ink will be at the ready, but the paper will not advance. I've tried shaking, running cardboard through, and many of the suggestions here. No luck. Any suggestions?
by unknown on Dec 19, 2008 at 1:12pm Add comment
It doesn't sound like you have an obstruction problem. It would seem that since the rollers need assistance to feed, they're worn out. You should try some of this on the roller
by moe on Dec 19, 2008 at 1:20pm Add comment
WOW, three years later the shake it upside down method works - just pulled out a highlighter. Thanks!
by Anonymous on Jan 3, 2009 at 1:39pm Add comment
Not sure what to do - My Dell a922 all in one printer keeps telling me that it could not align the ink cartridge. I’ve read the manual, tried trouble shooting and bought a new cartridge. Nothing works, I cleaned it with compressed air and wiped the down the contacts. The alignment page is blank in the middle and only has black and blue ink on it. The printer is 3 ½ years old. I’ve had the paper jam problem and I found the culprit by shaking it - a clear file tab. Does anyone have a suggestion for the alignment problem?
by GeorgiaLee on Jan 3, 2009 at 4:05pm Add comment
I have the A960, and there have been a couple of times that I could not seem to get the auto-alignment function to work no matter what. I found that as long as I had done everything right, that I could turn the printer off and back on and it would print anyway.

I seem to remember doing a nozzle check and a manual alignment at least one of those times, but it's been a while and I really can't recall.

The next time I would take out the cartridge to refill or change it, the problem was gone.

Hopefully someone else will have better suggestions, but this might help. :) - Miss M
This is for the 922. To test if you have the same problem I did, load some paper, use a scredriver to press the roller mount into the paper stack(careful not to inhibit the roller from rotating), and print something. If it feeds properly you are in luck.

First remove the paper and the paper support(just press inward on both sides). Drill two tiny holes one in the roller mount, and one directly above it. Be sure the holes are close to the edge of the plastic. Use a tiny spring with eyelets on both ends and connect attach it through the holes. It will now aid in applying more pressure between the roller and the paper stack. Adjust the tension in the spring by cutting it and bending a new eyelet until you have enough pressure to feed paper properly. Hope this helps. Good luck. Refer to pictures for more detail.

by unknown on Jan 6, 2009 at 10:55pm Add comment
I tried the shaking the A960 about 6 times, turning it in all different directions, couldn't get the card stock through the machine either way.....
THEN--I prodded firmly from the top with the cardstock, and a round pen lodged itself where it could be seen. some more poking, and finally I have paper feed!!!! Now to change the dried up cartridge so I can print again.

by unknown on Jan 7, 2009 at 8:53am Add comment
I've been reading the suggestion on how do fix the printer. I most admit it took a while but be patient. I repeated all the steps over and over. The last time I tried it I turned my printed upside down and shook a bit firm this time and a toy came out! Thanks Alot!
by Anonymous on Jan 11, 2009 at 3:36pm Add comment
I can not believe it. My man and I shook the hell out of the printer and then fed a thick piece of paper up through the bottom and low and behold a freaking PEN fell out!!!! A very OLD pen!!!! My printer works now, but its eating ten pieces at a time!!! PLEASE HELP

by unknown on Jan 14, 2009 at 5:30pm Add comment

Its a Dell AIO 942. I have read alot of the forum but there is a ton to read and I was busy cracking up laughing at the things that fell out of other peoples printers!!!! Then I had a great laugh when that pen fell out of my own.
by unknown on Jan 15, 2009 at 11:52am Add comment
I had the exact same problem. Followed the advice. Turned the Dell A940 over and shook it. Out came a push pin. Problem solved. Thanks!!!
by Anonymous on Jan 15, 2009 at 1:11pm Add comment
I have a Dell 3000cn. It told me that it was out of paper (even though it was not) so I took the paper out and put it back in. I went through the regular ritual of pushing the buttons that let it know that it now has paper again and it started making a noise like it as thinking about printing but then once again the load paper light came on again. I tried turning it off, cancelling the job and starting again, unplugging, turning it upside down (although it is a closed model and pretty hard to get anything inside it without deliberatly placing it there) and shaking it and finally I tried yelling and screaming at it (that didn't work either but it made me feel better). Once the add paper light is on you can not hit any other option except cancel as it ignores all other commands (after print has been selected). It sounds to me as though the roller is not even turning to pick the paper up. It makes the fan noise when it starts up and then a slight little high pitched noise and then nothing. I have traveled to India (via the phone lines) many times and while the are very nice, I just keep getting the same scripts read to me how they are "Very Sorry About That" and then I am transferred to yet another person who is "Very Sorry About That". Forgive me but they are the nicest people but I still feel like strangling them everytime I call because they may be "Very Sorry About That" but they can NEVER help me. I paid a decent amount of money for this thing to say nothing about the well over $200 cartridges so I wanted to exhaust all measures before having a weenie roast over the thing. Any help is much appreciated. Thanks so much
by unknown on Jan 16, 2009 at 6:29pm Add comment
sorry, no experience with dell 3000cn, but try these:
Search for the Correct WizaIn the Problem Description textbox, type Paper Jam, then click Search.

Select the Wizard for your printer and follow the troubleshooting steps provided to resolve the paper jam.rd to Clear a Paper Jam
Navigate to the Dell Solution Network website.

In the Dell Solution Network window, enter the Service Tag of your printer into the text box for Service Tag, or select the printer and printer model from the Product Model lists, then click the blue circle with the arrow in it.


4. Google: Dell 3000cn no paper feed
or dell 3000cn out of paper msg

Good luck!
Qwester - QWESTER
We've had the same issue - Dell 1700 - we shook and shook, and now the printer won't even pick up the paper - we turned the printer on it's side and hand fed a piece of paper into the machine - and I got my copy! Granted, it's not fixed, but if you are desperate for a copy you could try this. I'm taking it into my work to have IT look at it. Good luck!
by unknown on Jan 18, 2009 at 10:44am Add comment
Yay! Add the cap to a flash drive to your list. Thanks!
by unknown on Jan 28, 2009 at 5:58am Add comment
Your comments were VERY helpful. After shaking the printer, we could see something red. After taking it apart a bit, the culprit was a red Paradise colored pencil. Sans pencil the printer works nicely.

by jkole on Jan 30, 2009 at 8:15am Add comment
After 3 weeks of trying to fix this I turned it upside down and shook the living day lights out of it. It works now. :o)
by unknown on Feb 4, 2009 at 9:54am Add comment
OMG!!!!!!!! I was so fusterated for weeks because my printer broke the paper all of a sudden would not go in. I read your post about shaking it, check to see if something was stuck. I had not luck then my knight in shining armor came to the resue and found a twisty tie stuck on the left side... IT WORKS!! Thank you
by unknown on Feb 15, 2009 at 5:53pm Add comment
Horray! I just fixed mine!

I had the same problem with the paper feeding and jamming to the right. I shook it as requested - nothing. I tried manually feeding in cardstock - nothing. I looked in there by the window light and still didn't see anything in there.

Finally - I used the flashlight and looked way down inside and only with the flashlight did I see there was a DRY ERASE marker down inside over on the left side. Wedged in there! Found a stiff but flexible object to unwedge and shook it out!

It works now!

Thank you everyone SOOOOOOOOOOOOOOOO much!

by gingerandjake on Feb 22, 2009 at 2:37pm Add comment
I had the same problem and was about to buy a new printer until I tried the shake the printer trick and out came a quarter and it works fine now. THANKS!
by Anonymous on Feb 28, 2009 at 12:11pm Add comment
OH MY GOD! I thought you people were crazy making me shake my printer upside down! Here I am in my driveway shaking my printer with all my neighbors looking at me when VIOLA! Out pops our daughter's bouncy ball! Apparantely she didn't want to tell us she bounced it in there. Thank you for the advice! I was just about to throw the damn thing out (and it's only two months old) and you also saved me hours on the phone with Dell. THANK YOU!
by Anonymous on Mar 8, 2009 at 1:57pm Add comment
Glad you got it working again! I'm sure that pretty much everyone here who has turned their printers over and shaken the living daylights out of them thought at first that the person who told them to do so was nuts.

I had looked in the paper feed myself, and there was nothing there that I could see. I spent a long time on the phone with Dell, until I reached someone who told me to turn it upside down and shake it. I thought he was crazy... after all, I already looked in there. But I humored him, and a pen flew out. I haven't had a problem with paper feeding since.

By the way, if you ever have trouble with color stripes appearing on your scans, uninstall and reinstall the software (make sure you have a copy first... download if needed). This was another thing from a Dell tech that I really didn't expect to work, but it did. - Miss M
So for all you cynics...
I was sitting here for hours trying to get my printer to work. I thought, im not stupid, i would know if something was in there.
WRONG. It took a lot of shaking, but eventually a penny fell out!! Keep trying!
by Anonymous on Mar 9, 2009 at 11:46pm Add comment
I'm as cynical as they get. BUT.. I had so much faith in Moe's suggestion (after all how could 400+ people be wrong?) I posted and thanked him, after finding "said object" and *BEFORE* even testing the printer to see if it worked.

A tip for all those women who doubt their strength, when it comes to picking up a printer and turning it upside down. First try picking up one side of the printer, and tilting it in the opposite direction. IF you were as lucky as I was, and a solid object found a home where "it didn't belong", you'll hear it slide in the opposite direction!! (NOT always! As mentioned, "luck" does play a part)

To achieve the best results, it would help, if you had been troubleshooting the printer for at least an hour. (A good dose of frustration, desperation and determination always helps) Now pick up the printer and turn it upside down. You'll be surprised at the sudden surge of Herculean strength, which will permeate your body. Mind over matter. It works all the time!

My thanks again to Moe! - Carol~
You are all right. Thin card first one way then the other, and upside down and shake: lots of times. First the gecko egg from somewhere where it was doing no harm, then eventually the little thin bit of plastic from a broken file-label holder. Then fine after that.

Thanks everyone.
by Anonymous on Mar 10, 2009 at 5:33am Add comment
I don't have a dell I have a lexmark, but this helped me tons. We pushed thick paper up and down and found the little piece of paper sticking out from a hersheys kiss wrapper was in there! Thank's guys!
by unknown on Mar 15, 2009 at 6:52pm Add comment
Hmmm...wonder where the Dell tech got that fix from? Must read this forum, ya think?
by moe on Mar 17, 2009 at 1:01pm Add comment
I have a Dell 962 AIO printer. Everytime I try printing, the paper starts to roll and then suddenly it says Paper Jam. Check Rear Access door, then Press select. When I do check the rear access door, I see that the paper has stopped rolling up to start printing. It only rolls out and doesnt come back in to print. I did try to shake the printer to see in anything falls out, but there doesnt seem to be anything. I wish I could upload a picture and show you when the paper stops rolling. Is there something on the rear access door which helps the paper to roll up.
Please please please help!!


by unknown on Apr 21, 2009 at 12:50pm Add comment
Usually, that means either the paper has hit an obstruction or the rollers are too slick to move it any further. When it hits an obstruction, it usually makes a dent in the leading edge. You'll have to look and determine where it is stopping exactly and why.
by moe on Apr 21, 2009 at 12:55pm Add comment
Is there any way I can send you a picture to show you where the paper gets stuck. There are no dents or creases on the leading eage of the paper. When I open the rear access door, and pull the paper out, it comes out as good as new.

Payal - Anonymous
I've had lots of printers that were experiencing paper jams and I couldn't tell why. I would run my paper jam clearing took through them and it would fix everyone of them. Had one today and I ran the tool through, nothing popped out, but it started working fine. Go figure!
That's the same tool, I've cleared hundreds of jams with.
by moe on Apr 21, 2009 at 8:29pm Add comment
I held my printer upside down and shook it and I tried it again and it worked! Thanks so much for this handy tip!
by unknown on Apr 26, 2009 at 2:19pm Add comment
Add a birtday candle to the list.....
by unknown on May 7, 2009 at 9:12am Add comment
Well ...

I tried the shaking thing - and wasn't successful, HOWEVER - I have a Dell 942 AIO ... I realized that there is this little wheel that pulls in the paper - it's supposed to have an ability to pull the paper, I noticed the wheel had become less "tacky" and full of dust- so it would just slide along the paper without attaching.

My FIX? A tiny bit of HONEY.

Yep, you got it - I put just a tiny bit of honey on the printer wheel (the wheel that rolls to pull in the paper) and I cleaned off the dust, now in pulls in the paper PERFECTLY each time!

It's TACKY isn't it LOL!

DreamStar Music
by unknown on May 7, 2009 at 2:04pm Add comment
I love you! This worked perfectly after MANY hours of frustrating attempts to fix this darn thing! Not sure how long it will last, but it's a quick, cheap fix! - mjennifer19
For dreamstarmusic,
What a sweet solution. I hope it doesn't attract ants. Let me know how long it lasts.
by QWESTER on May 8, 2009 at 8:43am Add comment
No ants ... but assuming they come, it will be a horrific tragedy once the roller cues to print!

Another option I thought of is hairspray, but for now, honey ...

Still working great, actually better than when it was new!

"Keep your wheels Tacky!"
by unknown on May 8, 2009 at 8:49am Add comment
I have a cannon 3 in 1 printer and its been a while since its been jammed. Today I was searching for a solution when I found this forum, I read the post about flipping your printer and shaking it, ao I did and much to my surprise one of my brothers stud earings falls out XD. That did the trick! Thanks!!!
by unknown on May 19, 2009 at 12:18pm Add comment
Dear mjennifer19,

What did you do that worked so well? Which printer, etc?
We love informative feedback as well as happy visitors.

by QWESTER on May 25, 2009 at 2:51pm Add comment
I have a Dell 810 printer. It is not feeding paper, keeps jamming paper to the right. I have tried shaking it, cleaning with a brush, still not working.
by Anonymous on May 26, 2009 at 11:41am Add comment
Don't know what good a brush would do, but this is what I use to clear unseen paper jams
by moe on May 26, 2009 at 12:01pm Add comment
I had Dell A940 feeder problems as described in this forum. I would like to add a possible fix that may help in some cases if nothing else works - I believe it did in mine. Turn off the power to the printer, disconnect the power cord, and open the front as you would if you were replacing cartridges. You will see a horizontal black piece of plastic 9 inches long and about 1 1/2 inches wide. It is located directly below where the ink nozzles travel. It has a series of plastic ridges on it, long ones toward the front of the printer alternating with short, tapered ones more toward the middle of the surface. The surface of the plastic piece toward the back of the printer is flat without ridges. I observed accumulated old gooey ink on this surface. It probably collected there over time due to incidents when the printer continued to print without paper under the nozzles - due to paper misfeeds. My suspicion was that this layer of old gooey ink had built up to the point where the leading edge of paper feeding in could contact it and stall. I used dry paper towels and dry Q-tips to remove the bulk of the accumulated ink. There was a lot. To finish up I carefully used DAMP paper towels and DAMP Q-tips, making sure to get the unridged back portion of the black piece of plastic and the tops of all the ridges as reasonably clean as possible. I used a dry paper towel to finish up and waited awhile to let the surface dry. After applying this fix, my printer has SO FAR not experienced another paper feed stall.
by Shullat on Jun 10, 2009 at 8:59pm Add comment
THANK YOU SO MUCH FOR POSTING THIS INFORMATION!!! I have a 924 Dell printer with the same problem as described in the origninal post. I would have never guessed to turn it upside down and shake. I took your advice and shook very hard. I could hear something shake loose, so I kept shaking. A large pushpin fell out of the printer while I was shaking. I tried the printer and it is working great! You saved me from buying a new one! AGAIN, THANK YOU SO MUCH!!!
by unknown on Jul 6, 2009 at 7:53am Add comment
I have a dell photo printer 720. Not that old. tried the shaking. kinda scared so i didn't do it all that hard. checked all the hiding places... nothing. does anyone have any suggestions for the ones who wanna be a little more careful with the matter?
by unknown on Jul 14, 2009 at 1:51am Add comment
For 12atstewart:
Please read the earlier posts by Moe. There are several other things to try, BUT, shaking the hell out of it is still the easiest and most successful fix
Good luck,
by QWESTER on Jul 14, 2009 at 5:59am Add comment
I have a Dell 946 all in one copy,fax,scan and print. Today when I tried to make a copy it would not copy just made a noise like a motor running. After looking closely I watched the bright light that makes the copy and noticed that it seemed stuck. The printer will print from the computer.
by unknown on Jul 16, 2009 at 3:59pm Add comment
For kleiner,
This is a dell (and lexmark) paper feed forum. There are no posts regarding the scanner that I know of. GOOGLE "dell 946 scanner problem with motor running noises" or some such phrase. Also try googling "Dell or lexmark all in one scanner help". The light bar is driven by a motor via a cog belt which may have become jammed or disconnected. The copying is done after the scan. I doubt anything is amiss there since the printer works.
Good luck.
by unknown on Jul 16, 2009 at 9:03pm Add comment
Found this site after going round and round with Dell...Got the printer back from the repairman today, (couldn't fix it), and I was anxious to give it a shake...There was a gel pen in there that I had to manually pull out, but I can't try the printer out because THE REPAIR PERSON LOST MY POWER CORD! Anyone know where I can get a cheap power cord for a Dell 948? I hate to spend a wad of money only to found out that the printer still won't work!
by unknown on Jul 20, 2009 at 3:13pm Add comment
ebay has the dell 948 printer including power adapter for less than $20.00 buy it now, free shipping I believe.
by QWESTER on Jul 20, 2009 at 8:42pm Add comment
Okay. So my Dell photo 924 is beyond warranty and suddlenly stopped working properly today. At first, the paper was grabbing only on the right side (when you're looking at the printer), but not going through. So, i rofund this site, shook, pushed, etc. Finally, I got one sheet to go through, but then it started not grabbing on the left. Now, I can get car stock to print, but not regular paper. I have been trying to feed soemthing through backwards as suggested, but cannot figure out how to do it. I have also tried pushing somethign through regular to no avail. Now, cardstock is printing fine, but regular paper won't feed. Any suggestions?
by Anonymous on Jul 21, 2009 at 12:27pm Add comment
For: "Okay. So my Dell photo 924 is beyond warranty........"
go to:
buy some cleaner
and try it.
My Dell 924 won't feed paper properly. It pulls to the left and then jams. Cardstock goes through fine. I have turned it over and shook and shook it to no avail. Any further ideas...
by msmartianne on Jul 21, 2009 at 2:22pm Add comment
How silly do I feel? I kept working it and working it yesterday and finally discovered, with a flashlight, some rubber gloves and a lot of aptience, a black hariband wrapped around the right side of things inside the printer. It must have dislodged from the left with all the saking I did and for some reason the cardstock must have been able to get by it even though apper wouldn;t. Wiht a lot of finagling, I got it out and the printer is working again. - Anonymous
I had a printer in yesterday that someone had fed a sheet of labels through. One of them came loose in the paper path and stuck inside. Something like that won't be cleared with cardstock. I had to scrape it off and then use fluid to dissolve the glue residue. Your problem is most definitely something in the paper path on the right side, since it's skewing left. Seen way too many of them to render any other diagnosis.
by moe on Jul 21, 2009 at 5:16pm Add comment
I have been facinated by this thread and spent a very entertaining evening reading
But how wonderful!!
This morning I shook it upside down (my dell photo 944 that is ) and out fell a dead wood loose (minute in size) but it still didn't work but I then put a few pieces of card into a plastic pouch for laminating and put it through to copy and it went through - now working perfectly. I was just about to get rid of it and thankfully stumbled on this great site
Thank you Moe
ever greatful Lilo Lil Epsom Surrey England
by unknown on Jul 28, 2009 at 3:51am Add comment
Thanks, Moe. We found the cord and, IT WORKS! You guys are geniuses for NOT overlooking the obvious, (unlike the Dell support people who told us on several occasions that we'd have to buy a new printer). Kudos and thanks for this extremely helpful site!
by unknown on Jul 29, 2009 at 5:38pm Add comment
Absolutely amazing! I was preparing to take printer in for repair w/same feeder issues and Googled "Dell Printer Repairs!" I remember something falling on the table when I turned the printer upside down but did not make the connection until I read your troubleshooting advice! Thanks soooooooo much!
by unknown on Jul 30, 2009 at 9:40am Add comment
It has to be stiff enough not to bend. A file folder cut in half will also work.
by moe on Jul 31, 2009 at 3:57pm Add comment
Thanks Moe. I tried using the 1/2 folder t and now it starts to feed and print, then suddenly stops and says "paper out", "add paper" and "press select to continue" on the screen for the 942. I pull the folder out and re-feed it and the same thing happens again. I couple of lines print and then it starts to eject the paper ( not completely ) and the printer again says "paper out", " add paper" , etc.
What do you suggest?? - unknown
Yup....shoved some cardstock backwards through it and found a little pink hair tie. Amazing all the stuff people are finding in these printers!
by Anonymous on Aug 1, 2009 at 11:15am Add comment
For FX and Anonymous (8/1/09 6:39 PM) there may still be foreign material in the paper holding slot on the side where paper jams and/or an intermittent or loose power pack. These are the only means by which I was able to partially mimic the symptoms similar to those you report. A possible software driver glitch which momentarily tells the printer to cancel printing, which results in partial paper ejection may be related. You might try deleting the printer from your system, unplugging it, etc, and reinstalling it although I doubt this anodyne will be effective. It is the standard suggestion by those who, like myself, cannot think of anything else. Does the paper advance line by line or continuously during the intrusive advance of apparent blank lines. If the former, it would seem that a document data fault may be occurring whereas the latter would be a periodic paper ejection fault.

by QWESTER on Aug 2, 2009 at 5:09am Add comment
Hi Qwester. Thanks for the reply. It will print a line and then actually feed backwards back into the printer to print another line, while at the same time another sheet starts to feed itself into the printer only to become jammed. Does that offer anymore clues? The printer is also going on 4 years old now but not with any heavy use, maybe 1 ream of paper every 2 months (3000 sheets per year).
I'm going to try uninstalling the printer and reinstalling it per your suggestion.
- unknown
Thanks for the advice, it took 5 seconds after I read your advice to solve my problem. A piece of candy was in the paper path which fell out after I turned the printer upside down and shook it.
by Anonymous on Aug 12, 2009 at 10:41am Add comment
Thanks for the awesome tips everyone. I first shaked my printer which didn't seem to work. Then I ran one side of a file folder through the printer and the jam in the display window disappeared. Now my beautiful printer is working. I didn't see anything fall out but the problem is now solved. I couldn't be more happy.
by hunterr123 on Aug 15, 2009 at 10:17am Add comment
Wow - Thank you, thank you, thank you! What an easy solution to a very frustrating problem. Haven't been able to use my 922 for 2 year due to paper jams and serious crooked printing. Shook it upside down and out fell a toy rocket. Also found a really jammed piece of paper, but with small fingers and determination got it out. Now the printer works. Still has a slight slant to it, but it prints with out ruining a bunch of paper!
Thank you Moe and everyone!
by Anonymous on Aug 22, 2009 at 11:22pm Add comment
Uh... i fed in a 3.5x5.5 piece of printer paper because i was trying to figure out how to print on a postcard and it went in but never came out. I read this thread and decided to turn the printer upside down to see if there was something else in there stopping it. I had also tried to feed a normal sheet of paper through but it wouldn't take it. So I commenced shaking the printer. Nothing came out but the top part of the printer broke off and then the heavy piece that you lift up to change the ink cartiges also fell off.. kind of, it hung on by on end and thankfully it was the end with the wires and such. Well I turned it upright and tried my best to set everything back in place. Tried to print on normal sized paper- pulls it half way through then gives up saying i need to insert more paper. PLEASE HELP!
by Abby VL on Aug 24, 2009 at 12:16pm Add comment
FOR Abby VL (8/24/09 12:16 PM)
You must tell us the model and make of the printer. This is nominally a Dell feeder problem forum but since some Dell printers are made by lexmark and others have Canon parts in the scanners (all in one printers) so we need as much info about the printer as possible. This should also include usage frequency and quantity (pages), etc. Also you must read the preceeding posts because there is much info there. I believe your problem has been answered before, probably several times by Moe who is more indulgent than I. You would have been cautioned not to let things fall off the printer because the law of gravity cannot be broken while the opposite is true for printers. You must pull out the disappeared paper before you invert and shake. Good Luck.

- Anonymous
Thanks so much for the advice. I have a Dell 948 with the problem of the paper pulling to the right, tearing up the paper etc. I had no luck trying to talk to a Dell rep. I turned the printer upside down, shook it and out came a plastic GI Joe gun and a bobbi pin. The printer now works like a new one. Thanks again.

Larry Hamman
by unknown on Aug 24, 2009 at 2:23pm Add comment
Anonymous, Thank you! I did read the first bunch of posts and the last few, but going through allll those posts would have taken years! And I noticed lots of people were having the same problem, jammed printers, with the same answer being given. I did wind up fixing it though. I put the parts back on and tried to push a piece of photo paper through because that's all I had... didn't work for the longest time! The 3.5 by 5.5 piece of paper that was the problem to begin with was folded on itself twice and stuck pretty good so much so that the photo sheet couldn't push it through. I wound up having to use tweezers to finagle it out (the only part visible was teeny-tiny!) which still took about 2 hours overall! I kept at it though and there was never anything blocking the way such as cats claws, eraser tips etc... Thank you! And if this happens again I will heed your advice and specify the printer make and model (Dell AIO Photo 924- i thought that's what everyone on here which is why i didn't think to make a note of it) usage frequency and quantity. Take Care!
by Abby VL on Aug 26, 2009 at 2:26am Add comment
Was really tripping out about why my printer suddenly stop feeding paper. I tried to clean the roller,pulled out paper tray, looked inside and no luck. I then went on line and found this site.Tried shaking as suggested and a small white cover for the venetian blinds fell out. Then I remembered that yes it had fallen a couple days ago when I was closing the window. Thank you so muchhhhhhhhhhhh!!!!!!!!!!!!!!!!!!!!!! for this posting. I was getting ready to purchase a brand new printer. I really love this one and have never had any problems with it since I purchased in 2005(Dell All In One 942). I send you a big KISSSS!!!!!!! and much gratitude.
Lotus Blossom Heart
by unknown on Sep 1, 2009 at 9:24am Add comment
So I have the paper jam problem too, but i also have a problem where every time I plug in the usb cable to hook my printer up to my lab top it slows down my computer. This happens only when I hook up my printer (not with any other usb cable linked to my Blackberry or camera and such). Is this a problem with my computer or printer? ...I'm thinking the printer. Recently it has only been printing half of my documents.
by unknown on Sep 2, 2009 at 4:21pm Add comment
Hi! I'm not as experienced as some on this thread, but my first thought would be a corrupted driver. It's possible that a newer driver would be available online, or you can uninstall your printer and reinstall from your disk.

I keep a downloaded driver for my A960 because once in a while I'll get a color stripe in my scans. I just uninstall and reinstall, and it's fine again.

The clear-the-paper-jam and then shake upside-down thing really works. I got a pen out of mine, and it's worked great ever since. - Miss M
for emmjem,
Your computer is running slow because something else is running in the background, probably your antivirus or horrors to think, a real virus or a trojan. Also get a registry fixer, I use Registry Mechanic. Also visit tech forums for your operating system. Google "printer slows down computer" in the support section of your computer, etc, etc, etc. Which half does not print, top, bottom, right or left or every other letter? This is a bona fide mystery way beyond my feeble ability. This is a Dell feeder problem forum!!!!
by unknown on Sep 2, 2009 at 8:15pm Add comment
Dell AIO 922
total of 2000 sheets run through it since it was new, several years ago.
Was having trouble with it picking up the paper, not jamming.
I did the shaking tests and several other suggestions here without any success. Then I decided it may be the tension on the feed roller.
I put in a large stack of paper and BOOM, she worked.
I guess now I need to do the spring install?
by butchf on Sep 3, 2009 at 3:54am Add comment
For butchf (9/3/09 3:54 AM):
Seems like you don't need us. How many sheets are left in the tray when the feeding problem occurs? I doubt that the spring is the problem. Try cleaning the roller. Go to the Home page of this forum. Moe has a cleaner reconditioner that will renew the roller surface.
by unknown on Sep 3, 2009 at 8:42am Add comment
Thanks to the help of this forum, I have fixed my problems.
It turned out to be the feed roller being dirty. I cleaned it with water and a q-tip and then held a sheet of paper from feeding to dry the roller and scrub off the dirt.
I'll be ordering the cleaner re-conditioner soon.
Thanks all!
by butchf on Sep 4, 2009 at 6:18am Add comment
For butchf (9/4/09 2:18 PM):
Thanks for the prompt feedback. It means a lot to know the final results.
Qwester - unknown
I have a Dell All-In-One 942 printer. I tried to print something, and it pulled the paper in about 3-4 inches, started making a noise, the paper pulled to the right and won't feed anymore. The noise sounds like the roller(s) are spinning very fast. In order to make it stop, I have to unplug the power from the printer. When I plug it back in, the roller noise continues for 5-10 seconds then stops. If I tug a bit on the paper while it's making the noise, to even the paper out, the printer shoots the paper out quickly and continues with the noise. I ran half of a file folder through to try and clear any blockage, there was none. I didn't think there was since it would shoot the paper out after it was evened out. I have had this printer for years and have never had any problems with it before. Also, while it is making the roller noise, the fax light is lit, not the copy light. The printer gets used on and off. I'm an online student, so sometimes I have a lot to print, and sometimes nothing. Thanks for any help you can give me. I tried tech support with Dell, and since I'm out of warranty, they wanted to charge me $29 for help.
by unknown on Sep 6, 2009 at 5:44pm Add comment
For Lliana (9/7/09 1:44 AM):
Read the previous posts please. Reinstall your printer software
as it sounds as if your driver has become corrupted. I have not heard of this problem before. If it is not the software then a mechanical part has failed and you need another printer.

by QWESTER on Sep 6, 2009 at 6:26pm Add comment
You are a printer God! Bic pen was the problem. Who woulda thunk. Thanks!
by Anonymous on Sep 7, 2009 at 4:47am Add comment
I'll bet you $29.99 that Ahboo couldn't have fixed it for you. Isn't this the best nothing you ever spent?
by moe on Sep 11, 2009 at 9:07pm Add comment
right on!
by unknown on Sep 12, 2009 at 6:30am Add comment
Try harder?
by moe on Sep 16, 2009 at 12:27pm Add comment
For Anonymous (9/16/09 8:10 PM):
Maybe Moe meant for you to shake it harder? Also remember that we know there is something in there blocking the paper on the left. It's up to you to remove it. All of the known methods are posted in this thread. Keep trying. Remember THIS IS A FIX YOUR OWN PRINTER forum not a KEEP ASKING US forum. Some posters have taken months to solve the jam up. Read all the posts again. You may have missed something. Try harder!

by unknown on Sep 16, 2009 at 8:29pm Add comment
To those of you still having trouble after the first shaking, keep trying. The first time I read this thread I shook my printer (Dell A960) and out came an ink pen filter. Well I thought, wow, that's it. It helped some but the paper was still jamming. I thought about buying another printer because I thought I had damaged it while shaking it. I then went back a couple of weeks later and took a really good look inside where the paper path is. I saw what looked like a hair roller. It was lodged in the paper path. Because it was a foam roller it stuck pretty tight in there. I had to get my niece whose hands are much smaller than mine to reach in and pull it out. Presto, my printer and fax are working perfectly.
Keep trying, there is almost always something obstructing the paper path when the paper continues to jam.
I think it would be a good thing if someone told Dell that they should hire who ever came up with this awesome fix it method.
by Anonymous on Sep 17, 2009 at 3:56am Add comment
shake shake shake! i found biscuit crumbs in mine but aftwerwards it worked!
by Anonymous on Sep 17, 2009 at 9:45am Add comment
If you are having feeder problems with your A960 Dell, No matter what you think the problem is, turn yor a960 over and shake it, shake, shake it shake. In 90\% of the time, some kind of jam will fall out, and volia, your printer will work just fine.
by cactusles on Sep 26, 2009 at 1:42pm Add comment
Unbelievable!! I never thought in a million years that turning it upside down and shaking it would work, BUT it did!!! Thank you all for your posts! I had a very small piece of dust/dirt that came out and it now works like new. I was on my way to go buy a new printer today if I couldn't figure it thank you, thank you,thank you for saving me some money!
by Anonymous on Sep 27, 2009 at 12:44pm Add comment
I also cannot believe it. This printer came free with a new system we bought from Dell. The first printer had the issue = Dell had us send it back. The second one has the same problem. We gave up. However I am going to scrapbooking retreat this weekend and need a photo printer. I was determined to google this and track it down. I shook and shook - tried the card stock. Looking carefully - you are not going to believe this.... I found a loose piece. Got it out with my skinny fingers - it is a Dell button for a computer. Has all that plastic stuff around it to hang it. If you take apart computers you know! Now the feed seems a little better - but not 100\%. Then! the piece of foam stuff in there - with ink all over it - came out. Not sure if I should put it back. Also my laptop and printer won't communicate for some reason. ugh. now on to troubleshoot that.... - Anonymous
FOR Anonymous (9/29/09 12:01 AM) With the ink stained piece of foam: It sounds as if the printer you got from Dell was a refurbed unit. They sell these at a large discount sometimes. The only source of ink covered foam, to my knowledge, is from the inside of an ink cartridge. I have upgraded the #17 black cartridge by replacing the small foam piece with a large piece from a #16 after cleaning it thoroughly. The part of an ink cartridge that goes bad is the series of infinitessimally small ink jets on the bottom of the cartridge. Once the ink dries, the cartridge is dead but the large foam in a dead #16 cartridge can be washed with rubbing alcohol and reused. For black ink only it is possible to pry open the much cheaper #17 after it runs low on ink but has not dried out, do the foam exchange and refill with ink from any one of several web sources. Voila, a good cartridge at a savings of about $15.00. I assume the foam got in your machine at the refurb facility.

The communication problem can usually be solved by following the instructions on the setup sheet you got with the printer. Otherwise, remove and reinstall the software.

Since you, along with many viewers of this forum, refrain from providing the model number of your printer, it becomes time wasting for us to address all the possible solutions, when, with a little consideration, you could have solicited an accurate solution by providing all the pertinent information.
by unknown on Sep 29, 2009 at 4:07am Add comment
I've been generally disappointed with my Dell A940 since I got it. However, I wasn't eager to buy a new printer right now.

I had the same exact feeder problems- and finally stumbled on this site. I repeatedly shook the poor thing, and had pretty much decided you were nuts. Tried again- and then realized that the white bar that I saw wasn't visible everywhere. A handy potato peeler helped me poke at it- a cheap white Bic pen laying perfectly across where the paper SHOULD feed.

One more shake and out it came. The pen still works, and the printer works great now, too (well, as well as it ever worked!) I'm embarrassed, but I'm a believer. Thanks a million, and keep on shaking!!
by unknown on Oct 19, 2009 at 10:20pm Add comment
Thanks BelieverNow,
You did everything right.
All shook up,
Qwester - unknown
This is awesome. I was just googling for a local Dell printer repair shop and came across this site. After 2 frustrating calls with Dell Software and Hardware support, I was pretty much figuring I'd have to get a new printer but I decided to try the shake. I didn't actually see anything fall out but now my printer is working again. Thanks!
by unknown on Oct 23, 2009 at 5:47pm Add comment
Dell 5110cn

Trying to print onto 4x6 glossy postcard stock via the mpf. Printer attempts to grab a card from the MPF but never quite manages. I then get a paper jam error.

If I stand there and manually feed the cards in it will work sometime but not well. I keep getting a paper jam error.

Please tell me there is a better way.
by unknown on Oct 24, 2009 at 6:25am Add comment
Google "Dell 5110cn paper jam" and find many solution sites ie:

You must do the obvious ground work yourself.


PS Glossy card stock is very difficult to feed.
by unknown on Oct 24, 2009 at 6:55am Add comment

I have been googling this problem every different way I can think of; problem printing on glossy card stock, mpf feed problem, dell 5110cn paper jam, postcard printing...

Off and on I have spent weeks looking thru message boards & on hold with the ever un-helpful DELL. Tried an online chat with dell today only to find (unlike me) they don't work on weekends. That brought me back to the internet and finally here.

I considered relating my lengthy tale of woe initially, but figured I would just get right to the problem. The printer works just fine in all other respects other than printing the glossy from the mpf. I would load the stock into the main tray but it is too small.

Please assume that I have done the obvious. The printer is on and plugged into the network. It has paper and toner. To me the problem seems to be one of tension on the stock when the unit tries to grab a card. If I stand there manually feeding it I can make it work for a while and have even rigged up an elaborate network of rubber bands to push the cards toward the mpf rollers - no luck.

If the answer is simply that the printer won't grab glossy stock I can accept that & move on. I do not think this is a paper jam problem per se because the unit never actually grabs the card stock.

I thought there might be some setting that I am overlooking for the size and type of card stock I am using but could not find what I am looking for.

Oh, and to make it just a little more complicated, I am using Mac OS X.

I understand if you can't help. Take care.
by unknown on Oct 24, 2009 at 7:56am Add comment
Sorry for the sharp unhelpful rejoinder. Too many posters don't do as you have done. I am totally unfamiliar with the printer you have and am only a retired engineer who enjoys helping to fix things. One of the google links told of a setting for the paper (card?) type and size in the setup routine. Have you done this. My several Dell inkjet printers have this requirement also. If not, give that a try. Either way post back to stay in touch and I will continue to investigate. BTW, how old is the printer in terms of age and number of pages. Have you cleaned the feed roller?
Q - unknown
Pickup rollers have to be in top shape to move card stock. This is what the FYOP techs use in their shop. A lot easier than replacing the roller and almost as effective.
by Anonymous on Oct 24, 2009 at 8:52pm Add comment
I have a Dell 924 all in one printer. Worked fine until I tried printing pix of my new great grandson. 4x6 glossy paper got jammed. I can see the edges but can't reach it. Tried needle nose pliers, twizzers, even cardstock(it doesn't move the jamb) etc.. How do you run the cardstock backwards? How do I take the back/bottom off to reach it?
by unknown on Oct 25, 2009 at 10:27am Add comment
In humid weather glossy photo paper can be sticky when first printed. Did you successfully print a photo immediately before the picture got stuck? Had you set the paper selection at glossy photo before trying to print the photo? Have you successfully printed glossy photos with this printer and paper? It is not possible to access the paper from the bottom of the printer. What happens when you grip the edge of the photo and pull? Does it tear off a bit of paper? Has the entire eleven inches of paper disappeared into the printer? What noises did the printer make as it jammed? What noises does it make now? Hownold is the printer? Did you do the shaking routine many times? Please advise! There is some foreign object (possibly made in China) in there causing the jam.

Qwester - unknown
by Anonymous on Nov 9, 2009 at 11:51am Add comment
add sd card to the list :)
the customer didn't even realised his 1gb sd card had gone missing at the same time his printer started paper jamming.
by seriously on Nov 9, 2009 at 2:31pm Add comment
Thanks so much for the sage advice! Though nothing fell out, the shaking did bring a small dust ball and a pencil shaving to the forefront (where the ink cartridges are). After I carefully removed those intruders with Q-Tips, the paper feed is working just fine.
by Anonymous on Nov 23, 2009 at 8:26am Add comment
Hi all

Dell AIO 942...send document to print..printer 'sounds ' like its ready but the roller never starts so the paper never feeds. Any thoughts?
by unknown on Nov 25, 2009 at 4:36am Add comment
Don't forget to shake shake shake.
qwester - unknown
I would get a flashlight and look very closly inside the paper feed area, bet somethng is down there that shouldn't be.
by Anonymous on Nov 25, 2009 at 5:21am Add comment
Thanks Moe. Feel silly that it took close to a year to fix and a host of frustration, but glad it was that simple. The culprit...a Hall's cough drop.
by unknown on Nov 28, 2009 at 8:15am Add comment
thanks for your replies---it was a driver problem
by unknown on Nov 28, 2009 at 1:54pm Add comment
YES! it was a dinner crumb.
by Anonymous on Nov 30, 2009 at 7:36am Add comment
My printer was not jamming to the right or left, it just wouldn't feed at all.

I tried shaking, but to no avail.

I was able to remove the top to expose more of the paper feed mechanism. As suggested I then tried to manually force paper through the printer while poking around with a small screwdriver and a flashlight.

Then I saw a tiny bit of green and with a little more poking I was able to shake out one little sweet tart candy disk.

The printer works fine now! It had been down for a few months as I had been searching eBay for a replacement (I almost bought one a couple of times) - whew!

by unknown on Dec 1, 2009 at 8:44am Add comment
Thanks, alan43,
From now on the battle cry is "SHAKE, SHAKE AND POKE, POKE, POKE !!!"
- unknown
I have a Dell 924 printer where the paper does not feed through. I have tried everything from getting objects out of it, cleaning the rollers, checking the inside rollers, but nothing seems to work. The paper will go in about 1/4 of the way and then shift slightly to the right.. I can see that all the rollers are rotating though. I have checked and rechecked to see if there were any other objects in there and have seen none. A little help please??
by unknown on Dec 1, 2009 at 2:44pm Add comment
There's 100\% probability that there is something blocking it on the left side where it is stopping. Use the method of shoving something heavy like card stock through it. Last week I had a printer where I had to use 3 of my paper jam removal tools stacked to pop out a paper blockage.
by moe on Dec 1, 2009 at 3:02pm Add comment
No problem no more. Could not really see very close what was causing the problem, but a small pencil was in perfect alignment with the feeder rollers where I couldn't see it right away. Poked it out without harming the tab and now it works perfectly!! I guess the poke,poke,poke and shake,shake,shake theory really works .
by unknown on Dec 1, 2009 at 3:17pm Add comment
Thank You! I have a Dell 924 printer that all of a sudden stopped feeding paper the other day in the middle of a print job. I gave it a good shaking upside down and now the paper feeds through!
by Anonymous on Dec 2, 2009 at 1:59pm Add comment
I have a 966 all-in-one printer and I know what the problem is, but do not know how to fix it. My fax will not take the paper even though it makes the sound like it is. It says it's scanning page 1 but nothing happens. When I opened the back, I found a tape or ribbon (not sure what you call it) that is loose. It is part of the printer because there's one on the other side that's in the proper place. This tape appears to go around a wheel from what I can see. I'm a little unsure. I don't know how to tighten it. If anyone can help me I would be most greatful because Dell hasn't helped in the least. One last thing, when I re-installed my printer I had gotten a message that said, "wizard canceled by user". I didn't do anything, so if someone could help me with this too I would apprieciate it.
by Finally help on Dec 3, 2009 at 2:45am Add comment
This is Finally help and I have returned a reply that you didn't receive. I don't know why but I'll re-write it. The tape in back had broken so I pulled it out. It is a short tape with a blue top. I believe my fax and copier is useless now. My printer works, thankfully. I still want to know what would cause this problem and when I get a new AIO, if this occurs again, how do I solve it? I couldn't find the finger hole or get my finger far enough in the back door. Thank you for your help.
by Finally help on Dec 6, 2009 at 6:21pm Add comment
For Finally help,
The only short blue tape with adhesive on it is used to cover the ink jets on an ink cartridge. It apparently got pulled into your machine after you installed a new cartridge. It should be removed and saved just in case I am wrong. Have you tried reinstalling the software or possibly you need an upgrade? Did you change your operating system ie, Winxp to vista or win7?

Qwester - unknown
I have some other questions that you would have answers (probably) to than me guessing to. This has to do with the fax. Is there suppose to be a cover page? Mine says "no". Is the Report to be a "manual print"? Is the Confirmation to be set to "on error"? Is there suppose to be a Dial prefix? Mine says "none". Scan - it says "before dial". Is this a normal Max speed "33600bps"? Is the Auto fax conversion to be on? Mine says "on". The Error correction is set to "on". Is the Fax forward to be set to "off", mine is. My current time is 10 minutes ahead on my printer (just noticed); does that matter? One question about the copier: Is the Collate to be on or off? Mine is "off". I am happy to hear that that the tape is from the cartridge even though I don't know how that happened. I must have been careless or in a rush that day. Tomorrow Verizon is coming out to do repair on my line and after I will rehook up my fax and take out the cartridge and put them back in to see if that makes a difference. I have Windows Vista (XPS 210). Verizon is going to increase my speed because it failed a speed test. What does a Grayshade window mean? I believe that's what it's called (on the printer). How do you change that because it was clear before? Thanks for any answers you can give me or anyone else!
by Finally help on Dec 7, 2009 at 9:48pm Add comment
FOR Finally help,
Now I know why Moe is the way he is!
The blue tape may be an electrical cable if it has several metallic ends showing. If so it would explain the lack of copy, scan & fax. I should be connected to a circuit board somewhere. If the scanner ever came loose from the printer it could have pulled the cable out from its socket.

As to the marvelous and wonderful list of question about faxing:


I apologize to the followers of this thread for indulging this self absorbed idiot.

Qwester - unknown
Hmmm...I don't quite know how to take that. Finally is way more intelligent and well spoken than 99\% of the people who annoy me with emails. Here's a recent one that doesn't even bother telling me what printer they have. You'll get the idea.

I tried to open to see what the problem was therefore I can only explain what I believe is wrong the ink
I tried to ink refill however as soon as I tried to replace the cloor the printer would not recognize the cartilaige and would not print

This is why I just file them in a folder I call "the hall of lame"
I've got thousands of them. Have you any idea how much time it would take trying to help all those clueless people?

Now you understand why I got upset with you telling people to email me.

All I can say to Finally Help is RTFM
Old technician's term.
by moe on Dec 8, 2009 at 1:20pm Add comment
There are 2 things that should be corrected here - me researching Google and you realizing that my printer has been shook and shook already and nothing fell out. I looked with a flashlight before I even entered this site and I saw nothing. Had I heard something rattle or saw something stuck, I would have said something. So I'm a little "of course" with asking the questions I did but that doesn't mean I won't do what I can to fix my Dell 966 AIO printer. I have read some of these forums before entering my problem and I am best to Google my questions regaring the settings of my fax and copier. I just thought maybe this COULD HAVE been the problem after I pulled out the tape with the blue top from the back door. - Finally help
I was referring to all the operating questions you asked that all should be covered in the operator's manual.
by moe on Dec 9, 2009 at 2:55pm Add comment
Believe it or not, I never received an operator's (owner's) manual. This was a free printer with my computer and I never realized I was missing the manual. Everything from Dell I keep together, but in the event I'm mistaken, I still looked around. I didn't find the manual. I will Google what the setting are suppose to be; I don't have a problem with that. I'll let you know if the settings are the problem or not. Take care!
by Finally help on Dec 9, 2009 at 10:06pm Add comment
The blue part of this tape is two sided. One side is smaller than the other. I wish I was able to send you a picture but I don't have my computer set up for pictures. There is a word on the tape I can't make out and then the letters and numbers "AWM 20624 80C VW". This all I can make out on the tape. The color of this tape is white. I will Google the questions I asked you. I know with my computer I try to fix what I think is wrong by (trying to) remembering what Dell does (like using msconfig, etc.). Unfortunately I have, a few times, made things worse with the registry. This is why I asked about the settings. As I told Moe, I don't have a problem looking up on Google what the proper settings are. Thanks for putting me "back on track".
by Finally help on Dec 9, 2009 at 10:58pm Add comment
For Finally help:
I do respect your determination and persistence. Probably it is driven by economic conditions. Please measure the length, width, and thickness of the tape. Does it have metal bits at either end? Does it have adhesive near either end? Is part of it transparent? Your absolute failure to exhibit ANY talent for technical communication convinces me that there is no possibility of my helping you and I am not able to spare the time to educate you via this forum. For instance, you say "the blue part of the tape is two sided". How many sides does the white part of the tape have? It is my experience, and I have only seventy years of technical experience, that all tapes are two sided. You must remember that I do not have a printer such as yours and have never even seen a printer such as yours. I did accidentally drop a Dell All-in-One printer and the scanner part separated from the printer part. Two so called tapes we left protruding from one or the other of these parts. They were white and about 3/4 of an inch wide and 5 inches long and about as thick as manila folder card stock. There were visible metal rectangles about 1/4 inch long and 3/32 inch wide on one side at the end and were, in one case, seven in number and, in the other case, five, if my memory serves me well. The other end of each tape was not visible but may have been blue on one side. (This is the quality of description I require in order to participate in the repair of a printer in a forum such as this with any hope of a successful conclusion). BTW, the only reason I participate in this forum is to help in a constructive and successful manner. Did you buy this printer new or used at a resale shop or the like? Contact me: qwester at
by unknown on Dec 10, 2009 at 5:02am Add comment
I'll get back to you when I return from my trip with the necessary details for my fax issue.
by Finally help on Dec 17, 2009 at 9:44pm Add comment
I am trying to locate a source to buy a replacement paper holder for my Dell 720 printer. Dell tells me they no longer stock the part. Does anyone have any suggestions?
by pubtran on Jan 13, 2010 at 7:36am Add comment
For pubtran,
I find printers of all types at resale shops and recycling collection points and buy a duplicate of whatever printer I have for 5 or 10 bucks to use as a parts source. Also try googling the part name and number.
Qwester - unknown
The push buttons on the front of the Dell A-920 All-in-One no longer work. I can't make copies nor does the one-touch-scan function work. However, the paperfeed button does still work.

Any suggestions?
by Anonymous on Jan 17, 2010 at 6:50am Add comment

11,150 posts available. - unknown

11,150 posts available. - unknown
So glad I found this thread. I've been struggling with a Dell 948 that's been jamming every single time I print. The paper was going in crooked, so I shook it upside down and out popped a cat treat. Problem solved!
by Anonymous on Jan 31, 2010 at 7:12pm Add comment
My husband's on the floor, took the whole thing apart, lost screws, he annoyed! Found this web page, told him to just shake it, he looked at me like I was crazy, then a pen popped out! I love being right!!! Thanks
by unknown on Feb 1, 2010 at 4:28pm Add comment
Thank You so much, I turned it upside down and gently shook it and a small but deadly peice of polystyrene fell out. now my printer prints. In the words of Homer Simpson... Woo Hoo!!!
by Anonymous on Feb 2, 2010 at 1:08pm Add comment
The same thing just happened to me! The stupid thing was jammed for months (but only on and off, maybe once in every three pages it would mess up, feeding on the right side, just like all the others said). I was getting so frustrated I thought I would just assume break the thing. Turned it upside-down and shook it, and, lo and behold, one of my long-lost rings fell out!

Thank you so much!!!!!!
by Anonymous on Feb 8, 2010 at 10:09pm Add comment
ha same problem but i had a battery in min along with a penny
by Anonymous on Feb 9, 2010 at 4:42pm Add comment
I have a Photo 924 which I haven't seen anyone talk about but I'm having the same problems and have since within a couple of months after I got it. I got so frustrated I put a blanket over it so I couldn't see it anymore. Had to email things I wanted to print from home to my office. Anyway, my problem is that the paper will finally feed thru but I have to give it a good push to get the rollers to grab it. I have to rollers with rubber on them in the middle of the track. Once I push the paper down manually a few inches it grabs and go but still you have to babysit it and I'm still not happy. I have shaken it, I find nothing. Any ideas anyone, please. Thank you.
by smf on Feb 20, 2010 at 11:00am Add comment
For smf,
You have not read posts several months back which discuss this. Also, Moe has a roll cleaner which works well. See the Home page of this site.
by unknown on Feb 20, 2010 at 11:06am Add comment
Brilliant Forum!! Shaking / feeding the paper backward didn't work for me, but upon lifting up the segment which exposes the cartridges and a flashlight I found a bloody hair tie!! Add THAT one to your list!
by Anonymous on Feb 21, 2010 at 12:50pm Add comment
I (gently) shoved a piece of cardboard down the paper feeder out came a small nail where I had been hanging pictures in the room!! Thanks everyone!
by unknown on Feb 23, 2010 at 12:51am Add comment
Ok guys i have to say that i am amazed at what the shaking can do! my new Dell printer wasnt feeding the paper correctly and kept telling me 'clear paper jam' en after trying a zillion times, all i wanted to do was to take it on the drive way and reverse into it! Then...
Taaa...daaaaaaa..!! i found this thread! en read on not believing wat pple got out of printers after shaking...

Against my will i shook the damn thing..really hard.. yeah..! en u never guess what came out! a back cover of the remote control! yes really...

and when i looked closely there was a hair band stuck in the rollers! Imagine...! i nearly kicked myself for not doing it sooner!

so baby go ahead and shake that thing!!! or get a torch en look inside it. Try to push through a hard cardboard en u might even be suprised wat u could find!

thanks for the advice now i can print my coursework..!happy days..

oh and by the way, I will never buy dell again.. the customer support is appaling.

Bless you all. x
by unknown on Mar 1, 2010 at 7:44pm Add comment
For stepout,
I enjoyed your recitation of the cure however I cannot understand you critism of Dell when it was all the crap you allowed to fall into the printer that caused the problem. Dell is too polite to even suggest you might be a slob.
by unknown on Mar 1, 2010 at 7:57pm Add comment
To Qwester,

Hahah... well what can i say, that is a good come back right there..! Erm slob part is debatable! haha.. And yes i admit, it was my fault for not covering the printer which i should have thought of to begin with... Now i can appreciate why my Boss used to fly off the handle when we left the office without covering printers...! lol

But Qwester, what i really meant by not buying Dell again, is that i called, emailed , faxed..customer services en God knows what else ..coz i was panicking.. en really needed to print ASAP..(deadline was upon me)

The guy on the phone had no clue what he was talking about after waiting for nearly an hour(listening to classic music!! Ggrrrrr...!! to get to speak to someone...)Now that can drive anyone pants..!! What if it had been something serious? see wat i mean?

Mind you i just bought this printer last week so i just didnt have the support i believe i should have when i desperately wanted it! And seriously (no jokes) i was really contemplating on running over it.. only thing that stopped me was it was 2.30am en i was scared to go out by myself! blehhh...
But hey these things happen..!
Bless you all.x
by unknown on Mar 2, 2010 at 4:00pm Add comment
Oh.. Just some advice; people it is important to invest in a good printer cover. The cover will protect your printer from all sorts of things that like to jump en live in it. Not to mention protection from dust too..which can cause problems.

So in my opinion, to save urself from frustration pliz just cover your printers.! Happy all mankind..x
by unknown on Mar 2, 2010 at 4:19pm Add comment
I'm guessing University of Manchester. "Drive anyone pants" Never heard that one before.
FYI, the people who give tech support on the phone for Dell, HP, or whatever the manufacturer, have never worked on printers in their lives. They just read from a script or maybe google the problem. It is a total, utter waste of time to even call them. That's pretty much the reason why I created this forum. - moe
there is an item above RE RE Dell printer - feeder problem 1/2/10 9:15am. Isopropyl alcohol.....
How do I access the problem report to which this seem to be an answer? - and any other reports/answers for the same?
by iabdy on Mar 4, 2010 at 7:52am Add comment
FOR iabdy,
There are no problem reports, only posts, which you can access by scrolling back thru them and searching for a problem that matches. There are many that involve undefined problems. The posters that are too inconsiderate to give a unique name make it impossible to backtrack. I wish extreme malevolence upon all anonymice (as opposed to anonymouses).

PS - The isopropyl alcohol was for a drive wheel that was not feeding the paper properly if my memory serves me well.
by QWESTER on Mar 4, 2010 at 10:58am Add comment
Thankyou for your reply - I have had that problem too and have tried meths, surgical spirit and abrasive paper without lasting results and I had hoped for other ideas. It would feel as if I was doing a more thorough job if only I could get my hands on the wheel itself - do you by any chance know if this is possible? - iabdy
Replying to iabdy (3/4/10 7:38 PM):

You have not given the required info necessary to conduct a meaningful exchange. I am not clairvoyant, you must provide important information. The rule on this forum is to read ALL THE POSTS. THIS IS NOT A "PLEASE FIX MY PRINTER" it is a "Fix your own printer" forum. If you had read all the posts you would know if I know what you ask me as I have spelled out everything I know here several times over. I have also asked that before anyone post a question they read all posts from the beginning which goes back to 2005, I believe. I would really like that you solve your problem. We already know you are careless with things, I just do not want you to be careless with time. Just think how much more you would have known by now if you had read the posts first. BTW,
the only reason I can think of to remove the paper drive roller is that it has gotten too sticky or damaged. Good reading!


by QWESTER on Mar 4, 2010 at 3:28pm Add comment
Yups. Half a peanut shell was stuck in my Photo 926. I still can't believe this was all it took.
by unknown on Mar 19, 2010 at 3:02pm Add comment
Printer won't print any photos from computer, will print other things, not photos, keeps saying not connected to computer and skew correction!
by unknown on Mar 20, 2010 at 5:25am Add comment
janet hardy,
What model, age (printer, not you), has it ever printed photos, etc, etc? You must read all the posts from the beginning to discover how to fix your printer although it seems to be a setup problem if it prints ok otherwise. Read the user manual. Have you visited the FAQ section of
by QWESTER on Mar 20, 2010 at 4:46pm Add comment
I have a dell 922 printer. It is now feeding strangly and double printing the lines of text or pictures. One directly above the other. First it spins for some time and then pulls the paper through. What could this be. I have turned it upside down, shaked it, no hairpins or cats claws. Does anyone have a clue as to what could be causing this problem?

by beatrice on Mar 21, 2010 at 12:25am Add comment
For beatrice,
This sounds like a software problem. Disconnect the printer from the computer. Remove the printer fron the hardware installed on your computer. Remove and re-install the program for your printer according to the user manual, etc. You may have a virus or other malware causing the whole problem so run Avira free version and Registry Mechanic (my favorites) before reinstalling the printer software. If you are running Windows XP get all the security updates and WinXP upgrades, available from Microsoft. You do not say how many reams of paper you have put through this printer successfully nor how old it is so I cannot comment on its performance any further.

Be brave!

I have a dell all in one 924 printer. I have a paper due at 9:30am so I reallllly needed my printer to work and it had an invisible paper jam. I tried shaking it to no avail. I unplugged it and went over to some light where I could look in to see if there were any cat claws, markers, hairpins, etc whatsoever. I was thoroughly convinced there was nothing. I looked and looked and LOOKED. Finally after messing around with these roller things (sorry I'm no printer expert so I don't know the names) and out comes a blue hairtie! I have absolutely NO idea how it got there. I plugged the printer back in and it works just fine now. This forum helped me sooo much.
Seriously, keep trying. There's more than likely something inside the printer you can't even see. It might take a little while, but it's worth it, right?
Best of luck!
by unknown on Apr 1, 2010 at 12:13am Add comment
My printer is also working right again, after unplugging it and waiting awhile, then plugging it back in. Thanks for all the input!
by unknown on Apr 1, 2010 at 2:50am Add comment
For anniel0ve & janethardy
Thanks for the kind comments.
PS anniel0ve, are you a Journalism major? If not, you shoul be. Your suspenseful narrative was great.
by QWESTER on Apr 1, 2010 at 6:14am Add comment
I have a dell 926 allin one, and the paper jammed, how do I fix it. Thankyou
by unknown on Apr 1, 2010 at 1:42pm Add comment
There's over 600 posts on this thread dealing with the problem and every possible solution. Did you just not want to read through them and expect us with that very sketchy information to diagnose the problem?
by moe on Apr 1, 2010 at 2:23pm Add comment
OMG!!! Thank you, Thank you, Thank you! I could not believe my eyes when i saw a whol pen shoved underneath one of the rollers! it Works perfectly now thanks!
by unknown on Apr 4, 2010 at 3:55pm Add comment
Just wanted to say thanks for all the advise! I didnt think I had a jam, however my printer kept telling me to clear the paper jam. I read thru the posts and tried shaking it, and finally I tried pushing paper thru the opposite way, and low and behold something popped out! I shook it until it came out and found the keys to my sons play handcuffs!! Im so happy I found this website to help me fix this problem.
by unknown on Apr 15, 2010 at 2:31pm Add comment
by Anonymous on Apr 21, 2010 at 3:10pm Add comment
4-28-2010 Tried to shake and debris out on my Dell 924 and no luck but I had read some of the other posts and looked down into the paper feed area and saw a piece of plastic the same color as the Dell Printer and tired to fish it out. No luck as it fell down into the bowels of the machine. Guess that was not proper the way to go about it but that fixed the problem as now I can print. Thanks.
Robert L.
by Anonymous on Apr 28, 2010 at 7:42am Add comment
Is it possible to feed the kid through the printer?
by Anonymous on May 5, 2010 at 3:19pm Add comment
by QWESTER on May 5, 2010 at 5:28pm Add comment
Printer is printing now, thanks for the help- it still has a printing job in its queue, how do I delete that? and doesn't anyone know what SKEW CONNECTIONS MEANS?
by unknown on May 6, 2010 at 6:06am Add comment
For janet hardy (5/6/10 2:06 PM):
What is the context of "skew connections"? Never heard of it. Tried google, got very esoteric references. Re printing job - control panel - printers & faxes- click on your printer - highlight printing job - click on delete or the equivalent - assumes winxp pro - LEARN YOUR SYSTEM OR HOW TO GOOGLE YOUR PROBLEM - MUCH FASTER THAN HERE
by QWESTER on May 6, 2010 at 1:00pm Add comment
I am a simple housewife but finding this website makes me feel like a smart techno-geek. I have no idea what was blocking our printer and it seems way too elementary to think that SHAKING an electronic device would repair it, but I just unplugged it, turned it upside-down and shook it vigorously. Nothing came out. I could hear something rattling around in there and... NOW THE PRINTER WORKS AGAIN! YEA! Doing a happy dance!

We bought our printer second-hand overseas and use an adaptor for it. Getting it repaired would've been a bear.

I'm so glad I found this site first-off. Saved us a bunch of time and bundles of money.
by unknown on May 17, 2010 at 1:22pm Add comment
For kdudero,
Moe and Qwester thank you for you kind comments. - QWESTER
For kdudero,
Moe and Qwester thank you for your kind comments. - QWESTER
Had the yellow pages out looking for 'printer repair shops' and decided to search online. Found this site, and tried the shaking tip. Heard the rattling immediately, and eventually retrieved plastic tipped pushpin! Awesome! Thanks for the tip!
by unknown on May 23, 2010 at 8:17pm Add comment
For lkelley,
de nada.

For lkelley,
de nada.

OMG my dell A922 has been doing exactly like most others (Paper pulling on the right hand side, causing jams). I was just waiting for the ink cartridge to finish before purchasing a new printer.

Anyway i've found this post and like others turned the printer upside down and shook it, and out popped a 'I AM 3" Badge!!!! It must have been there for 4 months or so and i never noticed it when cleaning the rollers with an air-duster.

by Sukh on May 27, 2010 at 1:56am Add comment
My feeder does not see the paper at all. It will not feed it through and I have taken out all the paper that had jammed before. It will not grab the paper and says that I need to load more even though there is paper in the machine. My guess is that both rollers are jammed but I don't know with what or how to unjam them. Please help.

by unknown on Jun 2, 2010 at 8:52am Add comment
For Crews890:
We are not mind readers. You must read all the posts on this thread, tell us what you tried including what noises or lack thereof, etc, and what printer you have. It sounds to me like a broken part and the need for a new printer. Good luck.
PS Dell has an excellent community help section.
I apologize. I have an A960 all-in-one dell printer. I have tried shaking it upside down, pulled out all the paper that had jammed in it once before and attempted to manually feed the paper in. Thank you QWESTER for answering so quickly and again I am sorry that I posted without basic information.
by crews890 on Jun 3, 2010 at 7:03am Add comment
For crews890,
Obviously you have still not read all the posts because Moe and I have answered this many times. We are volunteers. Please note that the name of this thread is "FIX YOUR OWN PRINTER". The reasons I am responding at all is that you were kind enough to apologize and to not be an "anonymous" which moniker I detest as it complicates answering the correct party. Posts are not always in chronologic order and there are often two or three anonymouses in a row in which case it requires that the reply is addressed to a time and date. You will find the answer if you read ALL from the beginning. If I am wrong I will apologize and give you the suggestions that have satisfied many before you.
Wow I am so glad I came across this site, I was having the same problem with the printer only pulling from the right side. After finally coming to terms that I would have to take it in to some expensive repair shop, I found this site, picked up my printer and shook it and a pen fell out! So THAT'S where my favorite pen went to....

Thank you!!
by unknown on Jun 10, 2010 at 8:23am Add comment
I have spent some time reading this thread and searching for a link to a Dell 924 service manual.

After many months of having to push in sheets of paper at the appropriate time I now have a carriage jam error. I ended up removing the top from the printer, inverting it and shaking hard. No pens, pins, cat's claws, etc., etc. but a 3cm long plastic part which I believe must be from the printer itself.

It appears not to be broken but may be worn, causing it to become detached. What I need to do is to identify where it should be located and attempt to put it back.

Are Dell's service manuals top secret? I've tried searching but have yet to find one.
by unknown on Jun 10, 2010 at 2:47pm Add comment
For Martin Aston,
I've never been able to obtain a dell service manual. The extreme paucity of the description you provided for the loose part prevents any suggestion of a repair. The 924 has been around for a while. My attack would be to frequent resale shops to acquire (usually for five or ten dollars) another 924. Remove the top and search for the part identical to what you have found thereby solving your problem. First, try using the resale printer as they often work well. You will probably need to move your ink cartridges over.

Good luck,

PS Moe may have a better recommendation.
by QWESTER on Jun 10, 2010 at 10:16pm Add comment
Thanks for your speedy response QWESTER.

I was hoping to be pointed to a manual and avoid having to describe the part - not easy. ;-) From the absence of images I guess it's impossible to post a photo?

For the record, I'm in the UK and am not aware of any local resale shop nor, I believe, are they common here, as they may be in your neck of the woods.

TBH, we've been considering buying a new printer for some time but for the sake of a simple fix were hoping to at least use the 924 until the ink runs out!
by unknown on Jun 11, 2010 at 3:22am Add comment
this is exactly the problem I've had and am having. My printer is a Dell Photo AIO printer 922. I am writing 6/15/10; two days and five years after you wrote this. Did anyone answer???
by unknown on Jun 15, 2010 at 6:46pm Add comment
693 people at last count.
by moe on Jun 15, 2010 at 9:38pm Add comment
For Fighting mad & Martin Aston & Moe,
Of the 693 people, most left happy with renewed and increased self confidence that they could "Fix their own printer". Most of those who left sad, angry, and unhelped did not give us enough information to help, especially those fighting mad individuals who give us nothing more than a model number. What exactly do the other two dimensions of your three cm discovery amount to? At least tell us that, the color, any holes and their location, any nomenclature molded into the surface, where is the worn area. These printers are well designed and, with care, will last a long time. I still depend on an old Lexmark X1150 AIO which occasional inverting and shaking suffices to repair. I have printed several thousand pages with it. The mechanism in this machine is nearly the same as in the Dell 900 series. Plastic parts do not fall off unaided. These printers are well designed and superbly manufactured for the price. The apparent poor service by Dell is refuted by the hundreds of thousands of users who silently print pages successfully without complaint, happily unaware of this forum thread. Only 693 people? WOW!!!
by QWESTER on Jun 16, 2010 at 6:31am Add comment

My problem is when i put the paper in sometime the paper wont feed through it and then other times when it does it goes to the right and jam up
by gadenise on Jun 21, 2010 at 2:41am Add comment
So, what you are saying is you have the same problem as the 600 other people on this thread who actually bothered to read it and fixed their printers? - moe
The white wire came loose from printer it is still attached to rear door can this be hooked back up.
by Rick Brown on Jun 22, 2010 at 4:16pm Add comment
For Rick Brown,
Having never seen or even heard of a Dell 962 AIO Printer I was forced to visit Dell's excellent website to view the user's manual. A rear view of the printer shows the rear access door used to clear paper jams according to the manual. There is no mention of any wire attached to the door and since it would be poor design practice to have an unnecessary wire attached to the door, and, lacking any input from you as to how the wire became unattached, what it looks like, what its purpose was, what it was attached to by its now loose end, what do you believe the wire did? Does the printer still function correctly? Why did you open the rear access door? Was there a paper jam? How long have you had the printer? How many reams of paper have you used printing with this machine? How many people use this machine to print? Were you shaking the printer when the wire became broken? Were you clearing a paper jam? Who does your thinking in our absence? I am trying to discover how you found this thread which is "Dell feeder problem" and the forum is "Fix your OWN Printer". What have you done to fix this so far? Can any of the other reader of this thread help?

by QWESTER on Jun 23, 2010 at 3:47am Add comment
No, you did a fine job of addressing the post. - moe
I bought the Dell products that was advertised. The representatives advised that it must be compatible if I buy a Dell products at the same brand. I did, bought a printer A926 as well. The problem was the same situation that I read on this comment. The feeder won't catch the paper. I try to level the paper jams but it goes to other way right side of the feeder and suddenly stuck and saying out of paper but it still a lot of paper there to feed. Any advise from Dell technician smart?
by Adora on Jul 1, 2010 at 11:19am Add comment
For a Adora:
We are not Dell!!!
Obviously you have still not read all the posts because Moe and I have answered this many times. We are volunteers. Please note that the name of this thread is "FIX YOUR OWN PRINTER". The reasons I am responding at all is that you were kind enough to
not be an "anonymous" which moniker I detest as it complicates answering the correct party. Posts are not always in chronologic order and there are often two or three anonymouses in a row in which case it requires that the reply is addressed to a time and date. You will find the answer if you read ALL from the beginning. If I am wrong I will apologize and give you the suggestions that have satisfied many before you.
by QWESTER on Jul 2, 2010 at 1:12pm Add comment

Thank you, thank you, thank you!!! I have a Dell AIO 962, which would no longer print and just did repeated "paper jams". I could not find anything blocking it. Googled Dell AIO 962 Printer Jamming and found your info. I read through the threads, followed your advice, turned it over and shook it. Plugged back in and amazingly it works fine now. Not sure what was in there blocking it. You saved me time and money. Again, thanks!!!
by unknown on Jul 6, 2010 at 2:39pm Add comment
by EMMY on Jul 30, 2010 at 10:14am Add comment
Using a plastic sheet totally works for paper jamming! You have to guide it through a few times, but it will set the printer back into harmony. I was actually still on hold with Dell when I found this website.

I was able to fix it and print before Dell even picked up the line.

Thank you!
by unknown on Jul 30, 2010 at 12:27pm Add comment
I have to say that I have been having the same problem and found the previous postings. I thought that was a ridiculous possiblity, but before taking in for repair or buying a new one it was worth a try (shaking).

Add NERF Darts to the list of things found in a printer. Works perfectly now.

Thanks for the tip!
by unknown on Aug 2, 2010 at 11:37am Add comment
I just fixed mine instead of going out and buying a new one, yeah! ADD "sticky velcro thingies" to things that come out if you run a file folder through it. THANKS!!
by Elli on Aug 17, 2010 at 11:47am Add comment

I just called Dell, and they were going thru the usual script, then the guy actually told me to unplug it, turn it upside down and shake it! Looks like Dell is taking their cues from Moe! Way to go!

So appreciative of sites/boards like this one, people helping people. Simple as that. Thanks again Moe, you saved me $150
by unknown on Aug 31, 2010 at 11:02am Add comment
Hi guys,

I have a Photo 966 and it prints paper fine (80 gsm) but when I try and print photos it jams every time.

I am trying to use the genuine 4x6 Dell Premium Photo Paper (252gsm) so I suspect it is just too thick.

Doesn't seem to matter if I feed it through the paper tray or the grey 'envelope' slot just above. The 4x6 photo paper wraps around the back roller and presents itself about an inch away from where the printing head whisks away thinking it's printing and wasting ink as it goes.

I'm loathe to go an blow more cash on thinner photo paper without checking that this would be the problem ...

Thanks in advance,
by unknown on Sep 4, 2010 at 5:49am Add comment
for drtoneill,
My first experience with this problem. How old is this printer? Where is it used (what chemical environment)? Is it near cooking or coffee making? Seems as tho the back roller is sticky against photo paper but not against plain paper for some reason and needs cleaning. If so the thinner photopaper might be even worse if the same chemistry exists between thin photo paper and back roller since the thinner paper will roll up more easily. Try 70\% rubbing alcohol (isopropyl) to clean the back roller. Saturate an inch or so of a 3 2/3" wide strip of triple thickness (by folding a full sheet in thirds cross way) of plain paper in the alcohol; blot out most of the alcohol; feed that end of all three thicknesses into the printer through the envelope slot and when it gets to the back roller hold it so the roller slips for one or more revolutions while you allow the paper to slowly feed in a small amount, hopefully cleaning it. Pull the strip back out by hand as the printer tries to feed it through. This will scrub the roller. Examine the strip for evidence of contaminants, ink, hairspray (most likely if teen agers are nearby), etc. Be inventive, think!

by QWESTER on Sep 4, 2010 at 10:10am Add comment
Thanks Qwester. The printer is in a spare bedroom with nothing chemical around it at all. No teenagers or hairspray anywhere to be found. And I don't think my 10 week old son who sleeps in another room has learnt how to shoot nerf arrows anywhere near it yet :)

I bought it new about 4 years ago.

Photo paper does seem to get through 50\% of the time when I put the paper the wrong way around (i.e. matt side up) so the sticking to the roller sounds plausible. Though when I feed it that way the gloss side is against the roller so I would have thought it would stick more?

Looking at it when it jams, mechanically it just seem to not wrap tight enough to the roller and then hits a horizontal bar at the top that prevents it from feeding through - hence my 'too think paper' theory?

I will try the alcohol soaked paper and will spring £10 for some thinner photo paper if I can find it ...

Thanks again, will keep you posted.
by unknown on Sep 5, 2010 at 12:14am Add comment
For drtoneill,
Feedback greatly appreciated.
Qwester - QWESTER
UPDATE - I selected 'Card Stock' for the media type (as opposed to Photo/Glossy that I always used before) with the faint hope that somehow the printer might decide to widen it's gaps a bit and guess what it worked a treat!

The printer did give a warning of 'Wrong media type' or something but allowed Continue/Cancel and with Continue it printed fine.

And now it prints using the Photo/Glossy setting fine too!

So not sure what (if any?) affect the Media Type selection has on dynamically adjusting any roller widths but it seems to have fixed it somehow???
by unknown on Sep 6, 2010 at 9:56am Add comment
The coarser card stock setting was sufficiently greater than the thick photo paper setting that the movement overcame a stuck something or other and loosened up the adjustment mechanism.
Thanks for posting.
by QWESTER on Sep 6, 2010 at 4:44pm Add comment
Thanks guys, it as worked for me also. I have been fiddling away with it and then read your notes on here. The first time I shook it nothing happened, however, I have just shaken it again, and voila, an elastic band appeared from nowhere. It works now. Thank you all.
by unknown on Sep 9, 2010 at 8:02am Add comment
hey, not sure where the issue was above, but my paper wouldnt feed through. it started to feed halfway, then stopped. someone on this site posted above to run a thin piece of cardboard through same way the paper feeds through. i pushed it from top to bottom and now the printer prints. thanks a lot.
by unknown on Sep 14, 2010 at 1:01pm Add comment
For timothy232323:
Thanks for the feedback. In future please identify the printer model and its age.
by QWESTER on Sep 14, 2010 at 2:58pm Add comment
sorry, model i spoke about above is the dell all-in-one 922 model.
by unknown on Sep 15, 2010 at 7:15am Add comment
I have a Dell Color Laser 3110cn. Whenever I print on #10 envelopes is crinkles the envelope. It doesn't crinkle anything else, just envelopes. Is there something I can do to stop this?
by BFisher on Sep 15, 2010 at 9:58am Add comment
For BFisher:
You have NOT read enough of this thread. The answer is in there, in fact you, or your post, is surrounded by it. Be considerate of Moe by not forcing him to repeat something over again for probably at least the thousandth time. Otherwise throw out your printer and buy a new one.
PS This is a fix your own printer forum!! - QWESTER
I just wanted to thank you for this thread!!!! I probably would have broken the printer into tiny pieces if I had not found this.

I have a Dell v505 that's about a year and a half old and was working fine yesterday. My daughter tried to print with it tonight and the paper was going crooked and jamming so I knew something was stuck in there. No matter how many times I shook it, nothing came out. The thin cardboard finally did the trick. Following the paper feed wasn't working, so I tried it backwards and it worked. You may now add a partial piece of Laffy Taffy to your list of items found, lol.

Thank you again!!
by unknown on Sep 17, 2010 at 5:40pm Add comment
My Dell printer 942 has a support flap for the paper and last week the left plastic lug broke off around which the flap is allowed to rotate. I replaced the lug by putting a shortened screw in its place but couldn't get the feeder to work thereafter. However following the advice on this forum I found the original tiny lug thing under the leftmost set of the three pairs of rollers.Only then did I make the connection between the 2 events. What joy when I tried to print and it worked. This is the second printer of this type that has gone the same way. I replaced the first in shere frustation but now will be able to get that one fixed as well. Brilliant site!!
by robcog on Sep 26, 2010 at 11:48am Add comment
I'm still shaking my head over what I found last week. It was a metal shelf support peg. It was solidly wedged in the paper path and I have no idea how it could possibly have gotten that far in. I had to use 3 plastic paper jam clearing tools, where 1 normally suffices until I got it to the front where with much difficulty, I managed to extract it. I'm amazed I got it out without disassembly or breaking the mechanism.
by moe on Sep 27, 2010 at 4:53pm Add comment
Well shook it with no luck, ran a piece of cardboard through the printer and a cigg but fell out! Lord how mercy thank you soooo much printer works perfect now!
by unknown on Sep 27, 2010 at 7:57pm Add comment
I had the same problem as the first person on here. The paper would crumple to the right.
I read this whole thread, tried shaking it upside down, pushing paper in backwards and finally gave up, the next day I found a thick piece of paper and just pushed it down from the top, and an earring popped out! THANK YOU SO MUCH EVERYONE :D
by unknown on Oct 3, 2010 at 1:59pm Add comment
I have a carriage jam on Dell Photo AIO928. Any suggestions?
by unknown on Oct 13, 2010 at 12:59pm Add comment
try an open thread above re: carriage jams - QWESTER
I thought the guy with the moth stuck in his printer had actually gotten one out of his mind. Who would think a flimsy moth could stop a mighty printer from rolling?... but guess what was left, tattered and torn, on the floor after I did some calisthenics with MY printer....? Yup. Dead but not unmoved, that is until I ran a divider thru'(from kids binder, spiderman, stiff plastic) and after the dust settled, there he lay, in 3 pieces; two undeniable wings and 1 torso, as easy to pulverize as clod of mud. But still bound together enough to hold off the paper from my feeder. Jamn.
by suekiyaki on Oct 19, 2010 at 10:57am Add comment
My problem isn't the paper jamming... I have a Dell 924 and my problem is that I have to manually feed EVERY single piece of paper through, and if I don't push it through at the right moment, it gets stuck and just sits there... You can still hear the printer working(now it's just printing onto nothing) and when the job is
by unknown on Oct 30, 2010 at 4:35pm Add comment
My problem isn't the paper jamming... I have a Dell 924 and my problem is that I have to manually feed EVERY single piece of paper through, and if I don't push it through at the right moment, it gets stuck and just sits there... You can still hear the printer working(now it's just printing onto nothing) and when the job is "done" it tells me there's a printer jam. I've tried one sheet, I've tried 20 sheets.... thicker sheets, nothing with print through unless I feed the sheets in... and I don't mean I start to feed it and it'll do the rest of the sheets, EVERY sheet has to be fed through. Not only do I not have the time(or patience!) to feed each sheet through, but something that should take me 5 minutes to print is now taking me 20minutes or more...

I'm assuming there's a way to clean the rollers, maybe that'll help, but I don't know how or where to find the information. Calling Dell is pointless, I can never understand them and the last time I called they told me they couldn't help me *eyeroll*
by unknown on Oct 30, 2010 at 4:40pm Add comment
For Patch-n-Sug's mom,
How old is this printer, that is how many reams of paper has it printed with out problems? Has it sat unused for a long period, plugged into power? Did the problem occur suddenly at once, or intermittently? What messages appear in the little window? The paper feed on the 924 is quite complicated compared to the earlier Dell printers and it is unlikely to jam on one side as those printers did. Rather they fail to feed at all as you have discovered. Try reinstalling yor printer drivers. Read all posts in this and other threads pertaining to the 924. It is rarely if ever that the rollers need cleaning. The paper is detected by a photocell illuminated by a tiny light emitting diode, or LED, which is not repairable by the typical user. To reach it the entire case must be removed including the scanner. - QWESTER
I have a dell all in one 810. was having the same problem it seems everyone else is having with their printers being paper feed does not work and pulls to one side......well...I turned it upside down and shook it as everyone said might work...........yikes...a part of the printer fell!
this is a black plastic piece abt 2 3/4 x 1 1/2 inches with 3 protruding edges at one end and at the other end in the middle is a metal spring of sorts with a round circle hook ?????
sorry but not too good as describing...... there a site online that might show me the part and wher it belongs? and how to open this thing up without breaking it?.....dang gone!........all I wanted to do was scan a copy of my ss card for medicare and this happens.......please help if you can......thanks..Mandy
by mandy8371 on Nov 7, 2010 at 7:48pm Add comment
dell 810 is a rebranded lexmark 2470 and I can find no such part in that printer unless it is part of the fresh paper support which is missing from mine. Does your dell 810 feed and print? try it and let me know. BTW, you can scan you card into a file and save the file on a usb thumb drive for printing elsewhere later, if necessary.
Qwester - QWESTER
no...the feeder isnt work well either right now.........I push the paper in and it will come out real fast but will not print........the printer wont catch the paper but if I push it down far enough then it speeds getting so upset with this thing...........I want to take it apart and try to see if I can fix it myself much plastic and am afraid I will break it....doesnt seem to have any easy solution to take it apart......................Mandy
by mandy8371 on Nov 10, 2010 at 4:28pm Add comment
I do not believe it is a malfunction of the mechanism. The part you found may be important. Have you tried Googling Dell 810 problems? Take a picture of the part with the spring and post it online so others may recognize it. Taking printers apart is rarely successful but you may find someone who can do it for you. Did you go to the top of tis page and look for more appropriate sources. Tis is a feeder problem thread for printers that print. Reinstall your software. You don't tell us how old and how well used the printer was. We are not mind readers.
by QWESTER on Nov 10, 2010 at 6:55pm Add comment
It kind of sounds like the paper guides just before the paper gets to the platen. Look just behind where the cartridges go back and forth and see if there are other pieces that look like the one you have. Usually there are 4 in a row.
by moe on Nov 10, 2010 at 8:41pm Add comment
Thanks are so right........this printer has 3 of them in a row and one of them fell out.........I have tried sevral ways to get it back in but no luck yet but will keep they make these printers so that if something like this happens I will just throw it out and get a new one? :-) Everything is so small and space to work is so limited..
thanks so much for your help....will let you know if I get it back in...Mandy - mandy8371
Thank you so much for this advice! I found a pencil lodged in my printer just when I was about to lose my mind! Working fine now.
by unknown on Nov 16, 2010 at 7:57pm Add comment
Add a Star Wars rocket to the list. I fed a plastic laminating sheet with a sheet of paper inside it for reinforcement back up the exit rollers and out popped a rocket.
by unknown on Dec 6, 2010 at 1:07pm Add comment
OMG.... Dell wanted to charge me $130 one time fee to assist me on the phone for assistance and thank goodness I found this site... My daughter and I turned it upside down and shook it and nothing... took a flashlight and looked and nothing but then when we feed a piece a paper manually and finished feeding it through with a pair of tweezers ( my daughters idea) out popped a colored pencil.... Man were we surprised and it now worked like a charm!!! Thanks so much for the advise... I would have never believed it...
by unknown on Dec 7, 2010 at 8:33am Add comment
This thread has been a very BIG help to me. The printer was doing the same thing and I used all the options here to clear it. Lo and behold, I found a strand of hair that was wrapped around both rollers that was preventing the paper from smoothly exiting the printer. Once I removed it, I used a garden blower from aprox. six feet away to blow the whole inside out. I was amazed at what I saw comming out of it. I connected the cables and put the cover back on and it runs like the first day I got it.
The sad part of this whole experience was I had spoken to Dell on several occasions and they were more concerned with my voiding the service tag agreement than offering help. I can not thank you enough and I will certainly let everyone I run into that has a printer problem know about you.
by unknown on Dec 18, 2010 at 9:05am Add comment
I have a Dell Photo 924 Printer (5 years old).
The only problem I have with my printer is that the paper is not feeding in every time. It tries to pull the paper in but it would seem that the rubber rollers(?) are not catching the paper - just skimming it. Can this problem be fixed?
I have tried shaking the printer upside down to see if anything will drop out but there is nothing there.
Any help with this problem would be appreciated.
by unknown on Jan 10, 2011 at 2:17pm Add comment
I've had the Dell 924 for five years. I've had the "remove jammed paper" message before and after trying several things, it mysteriously started working again (didn't find any odd objects). It happened again a couple of days ago--argh! Nothing seemed to work. I turned it upside down, shook it, tried to force paper through it, shined the flashlight looking for objects--nothing, shook it some more, removed screws to try to open it (won't open), finally I gently lifted the three flat plastic things that blocked the paper from going through (I don't know what they're called, but when you open the front of the printer, they're lined up in front of the roller), while forcing a cardstock sheet through (had to get help 'cause I didn't have enough hands to hold up all three plastic things, plus the flashlight, plus push the paper. Still no luck. I noticed that one end of one the plastic things looked like it was bent. With tweezers, I tried to straighten it out and found it was actually a little independent arm that was caught up on the flat plastic thing--apparently it helps guide the paper through. I pulled it loose and forced another card stock through. When I plugged in the machine and turned it back on, low and behold "run allignment page" appeared! Yeah!!! That little plastic arm caught up was the problem.
by unknown on Jan 16, 2011 at 12:27pm Add comment
Thank's for your reply to my problem.
I will give it a try and hope for the best.
by unknown on Jan 16, 2011 at 1:29pm Add comment
Dell V105 printer jamming at feed. A friend asked me to look at it for him. When I tested the feeder it would feed down and crunch the paper at the bottom so I had to pull it up and back out the top. I'm retired from a career in Technical Service so I was fully prepared to disassemble the entire unit, if necessary. There was nothing visible in the paper path when looking from the top OR the bottom. I picked it up and shook it upside down and something fell out that I cannot identify but it looks like a blue plastic donut, about one inch in diameter and 3/8 inch thick. I don't see anything in there that looks anything like it so I'm assuming FOREIGN OBJECT. Printer works fine now! Thanks! When In Doubt - Shake It Out!
by unknown on Jan 21, 2011 at 8:11am Add comment
Yup Pen stuck at bottom and couldn't be shook loose.
Finally found way to push out of a canal it was sitting in by turning it over and used a BBQ cooking stick to push out and then was turn over the A940 printer and at last the PEN fell out.

by unknown on Jan 22, 2011 at 3:32pm Add comment
It's nice how the simplest steps can save several pounds of plastic, glass, and metal from going to the landfill.

Add a coin-cell battery to the list of things stuck in printers -- the cat jumped on top of my Dell v305 printer, where I had placed this little battery for easy findings and knocked it in there somehow. The fix took about 3 minutes

Now, I can print my coupons again, since that's almost all I use the thing for.

Thanks for the tip, and here's one of my own:
Skip the crap interface of picking a model with that ajax'd up thing.
You likely know what model printer you want to find docs for.
Just /find the name on that page (ctrl+f for other browsers), and hit enter.
by unknown on Jan 29, 2011 at 10:20am Add comment
I tried the shaking, I tried the cardstock, no sucess until I put a laminated paper in backwards. Woo Hoo Sucess!! Thanks to my sons I found their SPIT WAD!!
by unknown on Mar 3, 2011 at 7:18pm Add comment
Thank you so much - I had a huge essay due the next day, and of course my printer decided to fail me that day. But of course "Google is your friend" and a hair elastic come out after some rabid shaking of the printer. Thanks to everyone who contributed to this thread!!
by unknown on Mar 10, 2011 at 8:33pm Add comment
I disconnected it, reached one hand into the feeder area and bounced it on my lap like a baby and sure enough something was rolling around in there - the ink pen i had "misplaced" a few hours earlier...I was able to grab it and get it out.
Thanks to everyone who posted, I never would have guessed it was my missing inkpen causing the problem!
by ahehaididit11 on Apr 4, 2011 at 1:21pm Add comment
Wow who would have thought something would drop in. It did and with a flashlight and a screwdriver I found a dice I had lost some time ago.
Thanks Guys you are the best.
by unknown on Apr 10, 2011 at 6:25am Add comment
Today I was about to put the Dell A940 printer in the trash. Well I'm so glad I found this site, I hadn't tried pushing a file folder cut to size 81/2x11,into the printer and it started pushing on the left side a round rub item, where it came from I don't know but was able to remove it. Wow the printer worked.
by unknown on Apr 26, 2011 at 9:21am Add comment
Today I was about to put the Dell A940 printer in the trash. Well I'm so glad I found this site, I hadn't tried pushing a file folder cut to size 81/2x11,into the printer and it started pushing on the left side a round rub item, where it came from I don't know but was able to remove it. Wow the printer worked.
by unknown on Apr 26, 2011 at 9:23am Add comment
add Nerf dart to the list of things in the printer....
by unknown on May 14, 2011 at 2:48pm Add comment
I'm posting here to bump this page up as a legit resource because I followed the advice of the first responder and it worked like magic on my Dell Photo 924 with a paper feeder problem. I had to shake more vigorously than I was comfortable with--really more of a 10-second stint of paint-mixer-like vibration--but eventually a penny-sized shard of plastic fell from somewhere. I suggest if nothing falls out at first, then listen carefully for the rattling of an obviously foreign object while shaking, and if you hear some unusual rattling you know shouldn't occur, then ignore your instincts and keep on shaking!
by AnonNorCal on May 21, 2011 at 7:28pm Add comment
Loving your work Moe. I tried "The Shake" followed by "The Card", seemingly to no avail. Thought I'd give printing another whirl as you said sometimes it works even when nothing comes out. Uh oh cartridge stall. But what's that the cartidge has stalled against? Was a bit scared I was removing a bit of the printer, but was actually a picture hook!
So would advise persevering even if the initial attempt does not seem to identify the foreign body. Get a torch out (flashlight if you're across the pond) and have a good look inside.
Having been to two computer shops who both said "We live in a throwaway society, it's cheaper to get a new printer" am feeling smug.
by unknown on May 25, 2011 at 8:26am Add comment
I am very happy I found this site.
Any time I have problems with my Dell computer or printer, Dell is not help at all. I have spent many hours wasting my time with Dell tech support.
My husband and I tried the shaking method that helped a little but the printer was still pulling paper to the right and getting stuck. Then he tried pushing a file folder cut to size 8 1/2x11 and pushing it through backwards and forward through the printer.
The printer now works again.
by unknown on Jun 5, 2011 at 2:43pm Add comment
It actually worked for me! I got this printer from my sister and just now decided to hook it up. Already bought some recycled cartridges for it so I was not giving up! Shook it with a vengeance and some white piece that looks like it fell off of the printer came out, but it still works without it!
I love the internet and all of its contributors!
Saves people a lot of money and reduces waste in landfills!

by unknown on Jul 1, 2011 at 6:02pm Add comment
Hi everyone first of all I would like to say a big thank you to Moe for his expertise .I was about to take my printer in to get it fixed he saved me that cost .I placed the printer on the floor and carefully removed the feeder part from the printer and shook it and noticed some paper with staples and then used a peace of thin plastic as recommended by Moe glided the peace of plastic back and forth once this was done .I placed it back and the feeder started working I am a happy guy thanks and Moe you made my day thanks very much for all your help it saved me time and a bundle.

by unknown on Jul 11, 2011 at 1:18pm Add comment
ERROR message : Clear Jam Carrier with flashing orange ! on front of printer.

I have uninstalled & reinstalled printer.
I have cleared all jams.
I have replaced ink.
Wireless connection icon is fine.

Printer has been working fine & was not in use when icon began flashing & the error message is impossible to 'clear.'

Has this printer seen it's last printing operation & is it ready for the trash? What happened?
by unknown on Jul 14, 2011 at 11:06pm Add comment
"The Shake" worked for me! My favorite Pilot V5 pen came rattling out. My A940 has mostly worked like a charm for more than 9 years. Pretty amazing...
by unknown on Jul 19, 2011 at 9:29pm Add comment
Well, I didn't see anything jammed in there, and I didn't see anything fall out, but just by sliding a piece of cardboard backward through my printer has fixed the problem! thanks for the advice :)
by unknown on Jul 20, 2011 at 2:33pm Add comment
It was ka-put. Unfixable. Bought a new one--even better! HP~
by unknown on Jul 20, 2011 at 6:03pm Add comment
I have a Dell 924 the feeder problem is that it wont feed. The internal mechinism seems to work but the paper won't feed as if thre is not enough pressure on the rollers and the paper won't start thru the feed process.I have shaken it and nothing comes out.

could use a little input here Thanks in advance
by unknown on Jul 25, 2011 at 4:47am Add comment
I have an AIO Dell 922. Had a paper feed problem similar to all of these other posts (feeding just from left side). I read a few of these posts and proceeded to shake my printer. Nothing happened the first day. I read a few more posts (insisting there must be an object in the printer) and proceeded to shake again. This time a nickel came out. Printer still pulled to one side. Next day I decided to shake more. A hair clip came out. Printer still pulled to one side. Next day said why not shake more even though I didn't believe there could be 3 objects. Shaking produced nothing so I pushed a piece of plastic through which got stuck. I turned the printer upside down with the plastic inserted another nickel came out. YAY!!! It finally works and feeds paper perfectly again. Don't give up!!
by unknown on Jul 26, 2011 at 7:02am Add comment
I had the same issue with my Dell V505 printer. After last used by my son, he actually drop his earpiece into the feeder, after removing the printer not able to print out document and show no paper which there are. Called dell, after online checking, they said after one yr no warranty, has to find sources outside. My printer is just 1 yrs passed. Can anyone help to resource my problem. Or know any technician know how to repair dell printer bcos i caller a few, but they dont repair DELL printer.

Best Regards
by unknown on Aug 15, 2011 at 8:49pm Add comment
Thanks so much guys! I have a Canon MX300 printer and had the same problem with paper starting to feed down one side and then jamming. I'd tried shaking it several times with no success and was about to throw it at a brick wall. I then came across this thread which persuaded me to continue shaking, and I fed some paper through backwards which dislodged a small piece of Easter Egg wrapper. Everything works fine now. Thanks again.
by unknown on Aug 19, 2011 at 11:43pm Add comment
I tried your suggestion to run a piece of thin 3X12 flexible plastic ( I used strong thin card baord and small kitchen spatula) up and down along the paper path. I never found the cause of the roller jam but it works now!
by unknown on Aug 20, 2011 at 8:52am Add comment
I actually have one of those lexmark all-in-one printers and out of nowhere the paper was getting jammed mid-feed.

This thread was perfect!! When I read about the likelihood of something being stuck in the feeder, I automatically thought "bingo"...considering that I have 3 little nieces and nephews who are always stopping by. However, when I attempted to shake the printer, nothing fell out. I ended up just having to get a flash light and lo and behold there was an entire magic marker stuck down there. I thought that I would have to (try and) take the entire thing apart but luckily my mother was able to stick her hand down there and slowly but surely pull it out.

by unknown on Aug 25, 2011 at 4:52pm Add comment
I have a Dell A940 All in one printer.
I have changed both the black and color ink cartiages and they black will not print. Please help
by unknown on Sep 8, 2011 at 6:43pm Add comment
I have Dell A940 All in One printer. We do not use our printer that often, so I thought the cartridges were empty. So I bought a new black and colored cartridge. I have install them both and now only the colored cartridge appears to be working. I tried to print just black and nothing is printed on the paper. Please help
by unknown on Sep 8, 2011 at 6:47pm Add comment
You're at thr wrong thread. This is dell feeder problems. Go to: - Qwester2
Thanks for saving my sanity with this post. My 924 kept saying it was out of paper even though it wasn't, been really missing it for a few days when I came across this thread. I've had it for over 5 years and this is the first problem i've had with it (except for the cost of the ink!!) and I use it heavily. Anyway, just put a huge wad of paper in and gave it another go and hey presto!! Thanks again!!
by unknown on Sep 9, 2011 at 1:17pm Add comment
Fantastic!!! My 922 jamming problem, slanting right and jamming, just went away thanks to the "turn it upside down and shake" method. A tiny piece of something fell out. Thanks to all posters!
by unknown on Sep 15, 2011 at 11:06am Add comment
the ink is full , i have paper , its conneceted to the computer && to the network. It sounds & looks like its printing , but when the paper comes out completely , there NOTHING on it. whats the problem ? & how do i fix it ?
by unknown on Sep 17, 2011 at 12:58pm Add comment
the ink is full , i have paper , its conneceted to the computer && to the network. It sounds & looks like its printing , but when the paper comes out completely , there NOTHING on it. whats the problem ? & how do i fix it ?
by unknown on Sep 17, 2011 at 1:01pm Add comment
I have a Dell 2350 and the paper tray kicks out the front every time I try to print. It'll end up shoving the paper tray forward while it's feeding paper, and unless I force the paper tray closed while I print every page, it'll eventually feed extra sheets, then jam.

Any ideas??
by unknown on Sep 18, 2011 at 9:46am Add comment
We need more info. How many hours of good operation since any changes? ie, age, toner, paper weight/size, computer, operating system, wifi router, etc. When you tell us nothing we can do nothing to get you started. This is a fix your own printer forum, Dell feeder problem, not a "we will fix your paper tray problem". I am totally unfamiliar with this monocolor laser printer. Does the paper tray kick out ever in normal operation such as when out of paper or when it fails to feed or pick up a sheet? If so then there is a fault in either the paper detector or the paper picker or a peck of pickled peppers! Either find the appropriate thread or use your own head. If you had told us what you have tried we would more simpatico. We are unpaid volunteers. Most readers of this thread know this.
by Qwester2 on Sep 18, 2011 at 2:04pm Add comment
Thanks! Didn't see or hear anything fall out when I shook it, but something must have because it now works!
by unknown on Sep 25, 2011 at 12:29pm Add comment

you can start by leaving the paper in the front of the tray adjusting the back of the paper tray back, flip up and use the blue A6 tab as the paper backstop. If you still have the problem try adjusting the back of the tray all the way back.

2330/2350's are sometimes "temperamental" with their paper trays and paper loading.
by unknown on Sep 26, 2011 at 12:56am Add comment

you can start by leaving the paper in the front of the tray adjusting the back of the paper tray back, flip up and use the blue A6 tab as the paper backstop. If you still have the problem try adjusting the back of the tray all the way back.

2330/2350's are sometimes "temperamental" with their paper trays and paper loading.
by unknown on Sep 26, 2011 at 12:59am Add comment
I have a Dell V313 3 in one printer. I was having the same problem as the first guy only mine was pulling to the left. At first I wasn't sure if i wanted to turn my printer upside down and shake it. but I decided to give it a shot. I tried it again only now it pulled to the right. so I turned it upside down and gave it another good shake and gave it another go. IT WORKED. Who would have ever thought that shaking some sense into the printer would work.
by unknown on Oct 1, 2011 at 4:07pm Add comment
I have a Dell 5130 printer and Dell 3115 MFP both reporting the same paper jam error. These are less than 2 week old devices. There is no paper jam - all removeable parts , trays, fusers,cartridges etc have been removed, cleaned inspected etc. The devices have been turned on and off, left off overnight etc. Seems some sensor may be off but must be a common problem if I have it on two new machines within days of each otehr getting only light use. I am on a remote site in Afghanistan and the nearest repair facility is 100 miles away. Myself and my partner on this site are contracted IT professionals so we like to think we haven't missed the obvious.
by doc w on Nov 11, 2011 at 8:47pm Add comment
There are usually 3 optical sensors. One at pickup, one at registration and one at exit. These consist of skinny black plastic arms sticking up in the paper path. The paper pushes them down and the other end blocks or unblocks the optical sensor to tell the printer where the paper is. If an arm stays down, then the printer reports a paper jam. So, look for the skinny arms, they're all located in the center of the paper path. The exit one is on the back of the fuser. The registration one is just below the toner cartridge drum. Usually, it's a small scrap of torn paper holding the sensor arm down. Purely coincidence. - moe
Thanks will check this out shortly. QUestion. We are in an extremely dusty environemnt and my printers reporting this error are exposed to high dust. Do you think dust on teh sensors can cause this issue. I may recommend we remove these to a protected environment.

by doc w on Nov 12, 2011 at 7:04pm Add comment
They are "optical" sensors. LED shining on a photocell. If the photocell is coated with dust then it can't see the LED. You can use an air can and direct the tube at the bottom of the sensor arm. That will blow the optical sensor clean. Of course, some arms are on an extension rod and the optical sensor is some inches away. Canned air won't work on those because it won't reach them.
by moe on Nov 13, 2011 at 11:31am Add comment
To Moe adn all others.

Cleaning well fixed totally the Dell 3115 but the DELL 5130 now no longer reports :paper jam" falsely. But continues to report simply " Close From Cover" Whic of ocurse i do, multiple times, turn device on adn off. As far as I can see there are three contact, two magnetic that connect and depress teh printer side contact ( vice the cover side) and a partially detented H shaped device that fits in soem grroves in eth cente rof the inside wall of the printer just below the toner cartridges . There is amovanle portion inside the from cover that covers up otehr print rlloers and that is closed and locked in place. In otehr words in all looks good adn has been throrouhly cleaned but is inoperabtive while in reports these errors. I can wen into it but it reports teh same errors. I cannot find a way to fix it or reset it.


DCO Wrgny
by doc w on Nov 20, 2011 at 3:39am Add comment
Wow! I've been emailing documents to friends for weeks to print for me and the problem was a piece of POPCORN?
Thanks for the advice.
My friends thank you too.
by unknown on Dec 9, 2011 at 1:24pm Add comment
i dont have a dell but i used this post and OMG was about rdy to give up and didnt find anything until i opened a lil part on the bak of my printer and i found a hello kitty button smh my 2 yr old lol thankyou so much
by unknown on Dec 19, 2011 at 5:04pm Add comment
I have a 924 all in one by Dell. The paper feeds partially then stops. When turned over for inspection, black ink (?) came flowing out (I thought the ink stayed in the cartridge?).
I opened the unit, inspected & cleaned thoroughly & put back together. Same issue; paper feeds 1/4 of the way in then stops.
by unknown on Jan 4, 2012 at 1:30pm Add comment
Card stock pushed the debris through!!!!!

Now it won't power up...........
It started to make he old copy-bar sticking noise and would not turn off. Now when I put the power plug in, the green power light comes on for 3 secs & shuts of. Is there a power breaker on these????
by unknown on Jan 4, 2012 at 2:43pm Add comment
Just to share: I did ALL the things suggested on this site to the document feeder on my 4-in-one printer not once but several times over the course of four hours. Finally, I had unpluged it because I was going to ditch it. However, as a last resort, I decided to give it one more try. TO my very great astonishment, the problem was a TOOTHPICK !!!

So, the moral of the story is: NEVER EVER GIVE UP.
by unknown on Jan 10, 2012 at 5:51pm Add comment
Just to share: I did ALL the things suggested on this site to the document feeder on my 4-in-one printer not once but several times over the course of four hours. Finally, I had unpluged it because I was going to ditch it. However, as a last resort, I decided to give it one more try. TO my very great astonishment, the problem was a TOOTHPICK !!!

So, the moral of the story is: NEVER EVER GIVE UP.
by unknown on Jan 10, 2012 at 6:04pm Add comment
I really need this fixed got the same problem plz help!!! and is the plastic thing up and down the printer free plz reply asap because its for my homework friday!!!!1
by unknown on Jan 11, 2012 at 12:42pm Add comment
Thank You for this site!
I have a Dell 948 all in one, worked perfect for 3 years then did not feed the paper. Found this site, found a penny after first shake, still didn't work, shaked some more and found a pencil stuck in there! Keep shaking everybody!
by unknown on Jan 12, 2012 at 12:40pm Add comment
I have a two year old AIO 926 that has stopped feeding the paper. It does not jam. It simply won't grab the paper and feed it thru. I can force the paper up and down until it catches but this is getting old. It's like the gray rubber rollers don't or can't grab the paper. Like they've lost traction. Can I clean these and how would I clean them?
by unknown on Jan 12, 2012 at 5:25pm Add comment
Finally, my stencil has benifited me and hasn't been a total waste of money to WHSmith's. Thanks for the idea of shoving it through my printer guys!
by mylofrancis on Jan 20, 2012 at 4:30am Add comment
I'm having a problem with my printer. It is a dell all-in-one it is saying that the ink is low but i just replace both the black and color. Also when I go to make a copy or print. It will feed the paper about 3 inchs and then tells me to shut off the printer and remove the paper jam. Now im not to computer smart let alone printer smart, can someone help me out?
by unknown on Jan 23, 2012 at 12:56pm Add comment
Hi thanks for all the advice, my HP 2050A has a blockage and sounds like it has lots of various objects rattling about in there, but shaking or forcing something through can't seem to get them out....Is it a good idea to try and open up the printer and see if i can remove the blockages that way?

by unknown on Feb 1, 2012 at 12:05pm Add comment
My problem is actually with scanning. I have a Dell 2335 all in one. When placing something on the glass to scan, suddenly it has developed a very jerky movement when scanning. Still scans fine when I use the document feeder.

Also copying when laying something on the glass works fine too - so the problem is with scanning only when putting the document directly on the glass.

by unknown on Feb 8, 2012 at 3:37pm Add comment
Without any warning, my Dell 922 aio threw a wobbly and fed lopsided. I needed a printed copy urgently so contacted Dell Technical. A long story cut short, buy a new printer. Investigated my problem through Google and entered this website. When you're told to purchase a new printer, what does it matter to hold a printer upside down with all necessary bits open and give it a shake, feed paper up and in instead of in and down and give it a good shake, try feeding plastic or card, and give it a good shake. Brilliant, fantastic. Out popped a small straight pin with a knob on the end which I use on my notice board. The board is positioned on the wall immediately above the printer. Thank you. Both Hubby and I are happy.
by unknown on Feb 17, 2012 at 5:48pm Add comment
THANK YOU ALL!Pushed a stiff piece of card through manually and out same a piece of popcorn.
by unknown on Mar 11, 2012 at 7:44am Add comment
Dell printers also very often act grumpy due to few common issues. Dell issues can be both hardware and software based. Reinstallation and updating the Dell printer drivers often resolve the software issues and enhance the performance of the dell printers.Just locate that stuck bit of paper and simply pull it out to remove. If no paper could be located, the issue might be with rollers in the printer other than any stuck piece of paper.

by Frad on Mar 17, 2012 at 1:51am Add comment
Dell printers also very often act grumpy due to few common issues. Dell issues can be both hardware and software based. Reinstallation and updating the Dell printer drivers often resolve the software issues and enhance the performance of the dell printers.Just locate that stuck bit of paper and simply pull it out to remove. If no paper could be located, the issue might be with rollers in the printer other than any stuck piece of paper.

by Frad on Mar 17, 2012 at 2:30am Add comment
I had the same problem listed above.
And i used a plastic papersheet pushed it true and got error 502 :O
took the flap up and what do i see xD a weedbag xD (got the printer from a mate and he already had those issieus) removed it and checked the printer and works like a charm. still pulls a little to the right but the paperholder (to set it to a4 and etc) is not working correctly. BUT it's much better then half printed documents xD

THNX everyone for the advices ;)))
by unknown on Apr 14, 2012 at 6:41am Add comment
The turn upside down and shake worked on a customers dell printer with some peanut debris coming out.
by capnblinski on Apr 14, 2012 at 7:30pm Add comment
get the f88k outta here!!!! i shook, shook, and shook some more and out popped a piece of DRYWALL!!!!!!!!!!!!! works like new
by unknown on May 16, 2012 at 8:25am Add comment
I need to repair or replace the 'color' ink cartridge carrier/holder on my Dell 924 printer. Is this a simple process? and where can I find the part? Thanks
by backpacker on Jun 1, 2012 at 1:23pm Add comment
Definitely not simple and if Dell inkjet printers are considered disposable like HP's, then I wouldn't count on being able to get a new one. Probably your only hope would be a used one off of a 924 that had other issues.
by moe on Jun 1, 2012 at 3:19pm Add comment
This site is great! I had the same problem, couldn't figure it out so it sat for several months. I found this forum and followed the advice. I shook and shook my printer but nothing came out. I used a file folder to push from the bottom and top. It took a while, but finally dislodged a wide rubber band! I assumed it was something mechanical. Thank you for the help!
by fiveandone on Jun 6, 2012 at 9:42pm Add comment
Ha.. found this forum while at war with my v105. Shook the crap out of it to no avail. Took it apart and searched through it with a flashlight- BINGO - my favorite makeup brush I couldn't find for months... haha.
by unknown on Jul 2, 2012 at 6:37pm Add comment
well thank you thank you thank you. my son as an it guy he told me to thow it out. well it took me tree days of and on. i use card stocl. i pushed and pulled, ishok and shoke. nothing happened. then i said to myself one more time. went trough all of the above again. when i shok this time ACRYSTAL PRISIM FELL OUT. you have got to be kidding. dont know how it got there, BUT MY PRINTER IS WORKING YEA!!! thank you all so much
by bbuttons on Jul 4, 2012 at 3:12pm Add comment
I have had a Dell AIO 924 for 6 years now and have never had a problem till now. I can tell you that running a piece of plastic file cover in the manner you suggested did the trick. Nothing came out tho. Just thought I'd let others know.
by Logjam on Aug 3, 2012 at 10:33am Add comment
Yeah! It worked! I shook it upside down, nothing fell out. I ran a stiff piece of cardboard in the paper path, plugged it back in and it works! Thank you!
by msepiderm on Aug 22, 2012 at 10:47am Add comment
Yeah! It worked! I shook it upside down, nothing fell out. I ran a stiff piece of cardboard in the paper path, plugged it back in and it works! Thank you!
by msepiderm on Aug 22, 2012 at 10:58am Add comment
URGENT!!! My dell Photo 924 printer is not turning on. All the cables are plugged in and the printer makes noise but the screen is not turning on nor is the power button!! Please help I need to print some homework out!!!
by unknown on Sep 24, 2012 at 1:43pm Add comment
Sounds serious, it may be the main board. If it is, then it's toast. What happens sometimes is although the plug-in power supply which supplies 12VDC to the main board is ok. The circuit that supplies the 5Vdc and -ve 5vdc on the main board has failed. Please don't try anything yourself. You may find it's cheaper to buy a new 924 from the internet.
by Logjam on Sep 24, 2012 at 2:24pm Add comment
I have a Dell AIO 810 printer and scanner. The problem I am having is that the printer will not take the paper in the tray. It seems to have some difficulty grabbing at the paper. I have tried shaking it, and feeding it a piece of cardboard, but nothing is working. Please help! I need it to be able to print for an English class! Very frustrating!
by unknown on Oct 28, 2012 at 4:47pm Add comment
THANK YOU for posting this idea. I was at me end with trying to get my Dell A940 to feed the paper. I thought, "what the hell, I'll turn it upside down and shake it." I had literally tried everything else I could find. Sure enough, a PEN came falling out when I turne it upside down. Never saw it in there with all that I did to it. You saved me time, money, and (I'm sure) some embarassment. Thanks again!
by tcwuthrich on Feb 21, 2013 at 12:56pm Add comment
For all those who think Dell makes junky printers. Most of them are made by Epson, especially this one. It's just that you can't use Epson ink in them.
by Logjam on Feb 23, 2013 at 7:27pm Add comment
I've done the upsidedown shaking thing and, no luck with fixing the "paper not feeding" problem. I've seen a couple of posts that suggest some type of roller cleaning paper. Can anyone tell me the source of same ?
by GEZZERMAN on Mar 13, 2013 at 1:16pm Add comment
Very few Dell printers are made by Epson. Most are made by Lexmark, Xerox and Samsung
by philly5706 on Mar 13, 2013 at 1:41pm Add comment
Very few Dell printers are made by Epson. Most are made by Lexmark, Xerox and Samsung
by philly5706 on Mar 13, 2013 at 1:42pm Add comment
I'm new to this "fix yourownprinter" thing, so anyone who is patient I hope will respond. I'm not sure how to find any response to this message; will it come by email or directly to this site ? My printer problem is that the paper from the tray won't feed into the printer. I've seen one of the forum suggestions that it is probably in the feeder track and to turn the printer upside down and shake it to clear anything in there. DONE !! NO LUCK !! What next ? - GEZZERMAN
Very few Dell printers are made by Epson. Most are made by Lexmark, Xerox and Samsung
by philly5706 on Mar 13, 2013 at 2:19pm Add comment
The turn upside down and shake only applies to printers that have the paper feeding in vertically at the back. For printers that feed from the tray at the bottom, it could be worn