unknown

asked Mar 25, 2005 at 11:16am
Epson Epson Stylus CX5400

Epson Stylus CX5400 printing problem

I have an Epson Stylus CX5400. I replaced the Magenta ink cartridge with a new Epson Magenta ink cartridge (not a 3rd party cartridge). Then it stopped printing Magenta. The next day all the other cartrides were very low, so I replaced those as well. Now no ink comes out at all when I print - not even a tiny bit. The paper feeds through properly and it sounds as if it is printing just fine, but the pages come out blank. I've already run several head cleanings, a couple head alignments and tried reseating the ink cartridges and "recharging them" again. I've also tried putting some of the old cartridges back in (within an hour of taking them out) and no ink comes out at all with these in either. Then I uninstalled and reinstalled the printer driver. I even called Epson support and they say it probably needs to be serviced (which is probably true). But is there anything else I can do? Maybe the print heads are clogged and need to be cleaned. How do I do that? Maybe it is something else. I need HELP!
I get the message "Epson scan cannot be started" when I try to scan on the CX 5400. What do I do to solve this problem?
by Art Yanko on May 23, 2006 at 10:39pm Add comment
Take a look of Wes' site at this address:

http://inkjetprinterhelp.us/duraink.html

and check if tube is disconnected.

by newuser on Mar 25, 2005 at 11:25am Add comment
That was it! It took a little time but I've reconnected the tube and put it all back together and it works fine now. I just had to run several head cleanings to get the color to print just right. Thank you so much!
-Rachel - unknown
The link was right on the money! Pain in the arse to do, but worth it not to have to go out and buy a new printer. Thanks a million! - unknown
I have the same problem described by R. Logsdon but can't get access to the inkjetprinterhelp site you recommended (not found). The cached versions online of the duraink.html page are not very useful (no pictures and no aux links). Is there another way I can access the repair info? Thanks. - unknown
I recently had a problem where my epson quit printing after replacing the ink cartridges. I called Epson support and they had me re-try cleaning the print heads. Which did not cure the problem. The tech felt it was a hardware problem. They then gave me 3 options. 1 - Send the printer back and thy will fix it for free. (14 day turnaround once they receive the printer) The second was a discount coupon. The 3rd was a new Epson CX6600 for @50.00 off their retail plus an additional 50.00 rebate. Since I needed a printer I took the 3rd option. (still waiting for the rebate) I came across this site this morning and followed the link to the instructions for checking for a disconnected tube. Low and behold that was the problem. It took @ 1 hour total time to repair the disconnected tube then test the printer. All is well with the 5400. I am very unhappy with Epson. The tech could have had me check for a loose tube and since it was out of warranty provided me with instructions on repairing the problem.

- Anonymous
hello,
I have the some problem. what do you mean with tube??
peter - elsner
I am so glad I found this site. My printer started by running out of black ink. When I replaced it, it would print everything except black ink. By the time I went through the cleanings and talking to Epson, I'd had to replace all of the ink cartridges, and by the last change, it was shooting out blank sheets. I own a costume shop and am starting the Halloween rush. We print all the contracts and receipts on this printer, as well as hundreds of other things. I called around to buy a new CX5400 or CX5200, and then was going to send the old one to Epson to repair. After going to CompUSA after being misinformed of the availability of 3 of the CX5200s, I was giving up hope and was looking at the prospect of ebaying the 10 extra print cartridges I have.
Last night, I started searching online for a new printer, and by sheer chance came across this site.

This morning, it took about 3 hours since I'd never taken apart a printer before and was nervous (as well as interruptions), I followed the directions and now it's working wonderfully. I did 3 cleanings before the gaps stopped appearing, but I'm ecstatic. BTW, I was able to clamp the cap assembly to the side with just a large paper clip. I accidently removed the cap and it's black hose, and the black piece that holds it in place. Removing the black piece (by pushing it down on it's spings and pulling it out, but becareful not to lose the springs) from it's mount actually made it easier to reattach the hose. Also, I didn't have the curved pliers, but I had a pair of jeweler's pliers (smaller than the usual ones) which worked great.

I've passed on your site to my brother and a friend, who repair computers, but usually just cuss out printers. Thank you again! - unknown
Thanks very much for sharing your repair information. Instructions to fix the disconnected tube very detailed and accurate. Took me about 2 hours but was well worth it. - unknown
I corrected the tube problem, but when I put everything back together it would not power up. Any suggestions? - Anonymous
The website you reference here is probably the best one I've been to in the past year. With the info on it I fixed this exact problem with my CX5400 - it was a breeze and it saved me from tossing the thing in the trash and buying a new one (which I was close to doing!).

Thanks!! - Anonymous
I had the exact same problem with my CX5400. I went to the website recommended, followed the instructions, plus used the link to the service manual on how to disassemble the unit, and the all-in-one is working supberbly. Thank you for a great suggestion and link. - Anonymous
Hi. I have the EXACT same problem that Rachel had. I replaced the Magenta, and the Magenta stopped working. And then, since the other two colors were low, I replaced them, and they stopped working! I checked the tube, and it was connected just fine. What I am curious of is why each color only stopped working after I replaced it. Anyway, can anyone help me out? (I think there might be an easier way than disassembling my whole printer anyway.)

-Jamot - unknown
I have tried the site: http://inkjetprinterhelp.us/duraink.html
to find out about this tube problem with the printer. However, this site is no longer at this address. I also have had the problem of adding new cartridges and then the printer completely stops printing. So I would like to know more info about this tube and maybe some instructions what I am suppose to look for and how to fix. Any help would be greatly appreciated. I know very little about computers/printers and fixing things but if I have instructions I could get it my best try. As it is now, it is sitting in the closet for all 4 new ink cartridges installed. - Anonymous
Rob: Its always possible that you may simply have bad ink cartridges, especially if you are using non-epson ink cartridges in your printer. If new-epson ink cartridges do not help, then either you have failing print heads, or those print heads are clogged. You might want to try using the "Epson Stylus Head Cleaning Solution", available through fixyourownprinter.com, at http://www.fixyourownprinter.com/kits/epson . However, that solution will only help, if there is an actual clogged print head assembly. When it opens, click-on epson stylus head cleaning solution thats listed for your particular printer. The epson solution sells for around $10.00 plus shipping. It includes a syringe and some epson print head cleaning solution, which is designed to dissolve most clogs, especially if you were using epson inks. This is the same chemical used by epson in their service department. You can try it if you want to and see if you can get the print head nozzles to open up again. That solution was basically designed by epson company for use on their older models of ink jet printers, but people have been using it on the newer models, with success reported. IF YOU DECIDE TO, TRY THE "EPSON STYLUS HEAD CLEANING SOLUTION", JUST REMEMBER: The nozzles inside the print head assembly can be easily damaged by using to much force on the plunger of the syringe. Damage can even occur when you are using the epson stylus head cleaning solution method, if you actually try to force the fluid thru the nozzle. To much force/pressure can damage the little tubes inside the nozzle assembly and then it will never work again. One individual print head nozzle is so tiny, that it will not accept a human hair. You can see why they can get clogged so easily, or even why the nozzles can be so easily damaged. The correct method is to use the syringe to add the fluid into the nozzle and then leave the fluids set inside the nozzle for a day or two, to try and dissolve a possible bad clog. If you remove the Top Cover Assembly, then you can leave the print head assembly parked in its normal home position, at the far right side. Then any ink & fluids that are purged during the cleaning, will normally travel thru the cleaning station hoses, to the waste ink pads. If you have the "Print Cartridge Holder Assembly", positioned away from the home position, then you will need to slide strips of paper towels or coffee filters under that assembly, to soak up any expelled ink and fluids, or it can get all over. Sometimes you might have to use the fluids several times to be able to dissolve the clog in the print head nozzles. Sometimes the clog will never dissolve, or it actually damages the nozzles. The longer the clog has been in, the worse it is to remove. Again, if the cleaning fluids don't help, then its generally time to invest in a new printer. In some more expensive printers, you may want to get an estimate to replace the print head assembly, but as a general rule, its not really economical to do in the smaller epson ink jet style printers. You can generally buy a new small printer cheaper than you can have your old one repaired for. EXAMPLE: The print head assembly in the "C80" Printer sells for around $120 to $130. There is a REVIEW of the "Print Head Cleaning Solution", as well as general "Print Head Cleaning Instructions", that is available to view at http://www.inkjetprinterhelp.us/EKR.html ...Good Luck! Denny Conway
by Denny Conway on Apr 26, 2005 at 9:29am Add comment
update I fixed it!!!!
My printer problems started after I ran out of ink and waited 9 months before buying more. I bought all 4 cartridges for the epson cx 5400. After replacing them I found that text documents were blurry and had gaps missing. Colour documents printed ok but the colours were off. Red seemed to be more yellow. I didn't think this was caused by the tube being disconnected as I thought that caused a blank page. Anyway I decided to clean the jets. I don't buy things online but couldn't find any places locally that would sell the cleaning kit. I went to walmart and in the pet section bought the air hose for a fish tank and at shoppers drugmart(Canada) bought a 10 ml injector (oral medicine dispenser). I took a chance using windex because I decided that the printer couldn't get any worse. After cleaning the jets I left it overnight and then I tried to print but was now getting the blank page instead. I happened to found out that the overflow or cleaning cartridge can slid to the right and there is where I recognized the photos and that they overflow tube was in fact disconnected. I think this happened during the cleaning process but dont know. In order to connect it again I had to get two 10 inch tweezers. This allowed me to get the tube back on. ran two more cleaning cycles with the printer and EVERYTHING WORKS GREAT. the bad news is I used 80\% of my new ink during this whole process.
by nuclearjack on Aug 16, 2005 at 1:05pm Add comment
The machine is frozen with an "Error" message: "Scanner error--->
see you documentation and call service if necesary." The printer was was working fine until the message appeared\\.

None of the buttons on the machine respond. When I click the monitor icon the message is that "printer is not ready to print" and "check all connections and make sure all devices are on". All the connections (cable to computer from machine) are secure. It also suggests to cancel printing, which I did.

My documentation in the "read me" sections of the files (scanner and printer)offer no guidance. How do I call "service"? Is there a number? Many thanks.
by unknown on Oct 30, 2005 at 10:41am Add comment
My problem with my CX5400 is similar in that when I changed the yellow cartridge, yellow no longer prints. When I changed the blue cartridge, blue no longer prints. Red and black still print. The purge tube is connected. I've only used Epson cartridges. Many head cleaning cycles have done nothing but waste ink. Any suggestions? Thanks.
by unknown on Mar 3, 2006 at 10:58am Add comment
I have had the tube problem in the past. This last change of black cartridge I now get black background like a reverse image on everything I print. Underlying print is there. Any ideas?
by unknown on May 12, 2006 at 7:49pm Add comment
I'm happy to see that you have been able to fix your problem. With his web site Wes has given us invaluable infos, we would be lost without him.
by newuser on Mar 26, 2005 at 9:50am Add comment
Well, I certainly appreciate the information being there for those of us who are searching for it. Thanks Wes! And thank you, anonymous, for pointing me in the right direction!
by unknown on Mar 26, 2005 at 8:36pm Add comment
I had these same problems as you have experienced. I changed cartridges as you did. I was crazy trying to find the source of this problem. I found Epson to show unfriendly customer service. I changed the black cartridge TWICE with brand news ones. That did not work. Today I changed all the colored cartridges (three in all). No luck. Then I decided to do a Head Cleaning again. Only this time I did this at least five times. Lo and behold my text printed for the first time in a week. Perhaps you should do what I did. I repeat I did this Head Cleaning many many times today. Good luck!
by Anonymous on Apr 3, 2005 at 4:01pm Add comment
OMG, THIS PROBLEM HAS PLAGUED ME FOR EONS!, I'm glad I know that I bought the crappest printer alive. But Head Cleanings need to be done in a row? because I've done 4 head cleanings as of now, 3 done a week ago, and then 2 just today.
by unknown on Apr 9, 2005 at 9:03pm Add comment
By the way, I've seen this: http://inkjetprinterhelp.us/duraink.html and I was wondering if there was a CX5400 instruction utility, any help would be greatly appriciated.
by unknown on Apr 9, 2005 at 9:12pm Add comment
I just used the CX5200 instructions for my CX5400 and it worked fine. The two models are close enough.
by unknown on Apr 10, 2005 at 12:37pm Add comment
printer running but not printing anything cleaned heads but still paper comes out blank help
by unknown on Apr 21, 2005 at 2:01pm Add comment
mblouin: Its possible that you could have an actual hardware/parts related problem, such as a failing print head assembly, or possibly even a clogged print head assembly. However, the most common problem is that a small hose falls off, causing a loss of printing ability. You might want to check out the "Dura Brite Blank Output Information Page", at http://inkjetprinterhelp.us/duraink.html . It seems like most of the problems are not actually related to clogging, or even a bad or empty ink cartridge, but is usually more of a hardware/parts failure, but no way for me to really know. The most common failure seems to happen most of the time, just by simply repacing the ink cartridges, or simply happens during normal use of the printer. The most common problem found on some of the newer "C" & "CX" printers, is the tubing on the cap assembly becomes disconnected. The cap assembly can't clean the print head if the tube is detached. That information page may be of some help on your printers possible problem, if that tube has actually come off. I know this information does not really give you that much to go on, but I felt you should know about other peoples reports, just in case it happens to apply in your case...HERE'S SOME PREVIOUSLY POSTED INFORMATION THAT MAY APPLY ON YOUR PRINTERS PROBLEM. IT SEEMS TO APPLY TO SEVERAL OF THE NEWER MODELS OF EPSON PRINTERS AND IS THE MOST COMMON PROBLEM REGUARDING BLANK COPIES: AVTECH 3/14/2004 16:39:23 Re: Epson C82 Not Printing. If anyone is interested, I was successful in repairing my C82's problem with printing blank pages. I noticed that under the pad where the heads sit when parked, there is a black hose attached to it. That black hose is supposed to be attached to another clear hose. Mine was not. The clear hose was sitting there attached to nothing. I took the cover off of the printer, and pulled the seating pad over to the right. I was then able to use a pair of needlenose pliers and a pair of tweezers to put these 2 hoses back together again. I then powered up the printer and ran a head cleaning. Much to my surprise, the hoses blew apart again, leaving a pretty good mess with ink splatters. I cleaned up, then removed the hose clamp from the hose which is visible at the front of the assembly. I then transferred it to the hoses under the pad. I then used a simple wire tie to re-clamp the front hose. I then ran a head cleaning again. this time, everything stayed together. I re-connected to my PC, ran a nozzle check, and voila, it prints. A few head cleanings later, and it was printing like normal again. It took about 2 hours to figure out how to get it apart and find the problem, but, now my printer is functional again. Hope this helps. I wish I had taken pictures to show the steps...[OR]...FOLLOW_UP INFO POSTED BY: dieter 3/24/2004 10:13:30 Re: Epson C82 Not Printing-->FIXED! The posting of AVTECH on 3/14/04 actually fixed my c82 on the spot. The repair took 30 min without proper finger-pliers. With long pliers it can be done w/o opening the cover. It seems, the hose is connected to a vacuum hose-pump. The vaccum sucks ink out of every set of color-heads at start and also during the cleaning procedure. This assures instant full functionallity and removes all the dry ink bits...[OR]...Martyn Thompson 3/21/2004 03:11:52 Subject: Epson Stylus C82 solution: Hi all. I have had problems with the head clogging on the C82. After spending a small fortune on new cartridges to find it still didn't work (it is just out of warranty, been 14 months old) I took off the lid (4 screws, 4 plastic latches). I found under the cleaning pad the suction hose (a small plastic pipe) had come loose, so any number of head cleans were a waste of time as the ink wasn't been drawn thro'. The most difficult part was reconnecting the tiny hose onto the plastic nipple under the cleaning pad (in the end my girlfriend with her small fingers and two pair of thin nosed pliers did the job). The pad itself is on a 'drawer' that slides to the right of the printer, so you can access underneath it. I would suggest everyone with problems of head not cleaning should check for this - providing their own printer is out of warranty. I can provide greater details of this if you are interested. I am not a repairer by trade though, but it has been successful for me. All the best, Martyn...P.S. You can e-mail Martyn if you want to, by simply clicking on his posted name on his message board @ http://fixyourownprinter.com/printer/new/17697.html ...[OR]...Paul 3/25/2004 13:06:15 Re: Epson C82 Not Printing. I concur - fixed mine by reconnecting the hoses. There are two screws on the back of the printer and two screws on the inside of the front panel under the printer cover. Remove all 4, unclip the case at the four points marked by arrows (one on each side and two on the bottom, then the last retainer is on the inside of the case on the left hand side (opposite the ink pad), release that and pivot the case open to the right. Tweezers and two zip ties fixed mine, and three nozzle checks gave good prints again. Thanks for the help!.....Sorry, for the possible bad news, but I thought you should know more about your possible problem...Again, Good Luck! Denny Conway
by Denny Conway on Apr 21, 2005 at 2:22pm Add comment
I have a CX 6600 epson. How do I get to the hose to reconnect it? It just prints blank pages. I'd appreciate input from anyone who can walk me through this process. Thanks : | - unknown
I get big wide strips of blankness when I print. In fact, the blank strips are exactly as wide as the printed strips. The printed parts are perfect, and I've changed the black cartridge and done multiple cleanings, so I assume that the problem can't be the "tubing" that is mentioned in previous postings. My interpretation is that the print head does great as it traverses the paper in one direction, then shuts down going in the other direction. Any guesses on my problem? Could the tubing still be the problem? Thanks. Jim
by unknown on Apr 24, 2005 at 12:05pm Add comment
Check carefully the waste ink tube as explained in Wes' site:

http://inkjetprinterhelp.us/duraink.html

Your explanation of the problem would be correct only if the printer was used in draft mode, in all other graphic settings it prints in interlaced mode overlapping ink droplets at increasing rate and makes multiple passes to complete even a section not higher than printhead size.

To check whether this behaviour depends by the printhead perform a noozles test, you can start it accessing printer properties. If some lines are missing the problem can be the printhead, the cleaning pump or cartridges, otherwise problem is in printer settings.
by newuser on Apr 24, 2005 at 12:42pm Add comment
Ok heres my issue. my 5400 will not print magenta or yellow. I checked the purge tube, and its still connected. I used the print head cleaner, no luck, and I replaced the cartridges. anything else to try?
by unknown on Apr 26, 2005 at 1:29am Add comment
I used the print head cleaning soultion, and It didnt work. so my other option is to buy another printer?
by unknown on Apr 26, 2005 at 12:32pm Add comment
Rob: Probably, unless you want to have your printer repaired. That would normally mean having the print heads replaced, which is not usually economical to do. If you did not leave the syringe and cleaning solution installed for a few days, or only tried that soaking one time, then you have nothing to loose trying it again and leaving the solution in for several more days. Every 12 hours or so, gently press down on the plunger to try and inject some additional cleaning solution. Remember that too much force can actually damage the print head assembly, so don't over do it...Denny Conway
by Denny Conway on Apr 26, 2005 at 12:50pm Add comment
I have thesame problem. Ran out of black ink, replaced with new Epson made black cartridge then it stopped printing.
The paper feeds through properly and it sounds as if it is printing just fine, but the pages come out blank. I've already run several head cleanings, a couple head alignments and tried reseating the ink cartridges and "recharging them" again. I've also tried putting some of the old cartridges back in (within an hour of taking them out) and no ink comes out at all with these in either. The printer is hardly used and never had problem before.
by Anonymous on Apr 28, 2005 at 7:28pm Add comment
check out the little feed tube under the printer head it falls off when i put it back on printer works again - Anonymous
We have the same problem. We ran out of black ink, put a new cartridge and the printer stopped printing. We took apart the whole printer and disconnected the ink tube to find that it was clogged. However, when we put everything back together, the stupid printer still wouldn't print! We need help! If we don't fix this crappy printer by tomorow, we're throwing this thing out and going to the electronic store to get a decent printer probably a hp. - Anonymous
I have all the same problems that everyone else has, but, I'm wary of dismantling my entire printer/scanner. Do I have to dismantle the scanner unit to get to the print cartridge unit? Should I follow the steps Wes posted from 4.2.1? Please advise...thanks!

This is what I'm going to start with:

http://inkjetprinterhelp.us/cx52003.html

Right?
by Anonymous on Apr 30, 2005 at 9:27am Add comment
The scanner unit is held on by the 2 screws on the back. Just remove those 2 screws and the cover behind it (one screw) and then remove the ground screw the the 2 flat cables and the other 2 connectors from the board then remove the scanner.

When you put the housing back on be careful you don't break the cover sensor flag.

I hope this helps,

Wes.
by unknown on Apr 30, 2005 at 11:46am Add comment
I have the same problem as everyone else except that my printer is not even a year old & I have never had any problems before this. I just changed the black cartridge & boom, lo & behold nothing is printing.
Would it be easier if I just returned this since it is less than a year old?
by unknown on Apr 30, 2005 at 7:21pm Add comment
if it's still under warranty, by all means get epson to fix it.
by Cprossu on Apr 30, 2005 at 7:33pm Add comment
Thanks I just needed reassurance that I kind of know what I am doing. I don't think that I could take the printer apart and fix the tubing if that's what the problem is. - Anonymous
LJKing/Anonymous...Just to let you know: If your printer is actually new and still under its origional Factory Warranty, then there's no charge to talk to the "Epson Technical Support Department". That way you are talking directly with a technician, that is actually trained by Epson Company on your particular printer. To see available phone numbers for technical support and replacement parts ordering, go on-line to Epson @ " http://www.epson.com ", or call the Epson Automated Support Locator @ 1-800-442-2110 [press 1, then 1 & following prompts]. If your printer is out of warranty, you will need a credit card, before the technicians can help you, because there is a charge for technical support over the phone...If they are unable to actually help you over the phone and your printer is under warranty, then you can call the "Epson Connection", at 1-562-276-1300 and file a Warranty Claim. Epson normally offers a WHOLE UNIT EXCHANGE on most ink jet style printers that fail under warranty, but you may need to provide "Proof Of Purchase" [origional sales receipt or invoice] to complete that warranty claim. You also need to know that a Whole Unit Exchange is where Epson will send you a replacement printer, in exchange for your defective warranty printer. That replacement printer is usually not an actual new printer. It may be another printer that also failed under warranty and was also returned to Epson Company. Returned warranty printers, then go thru the Epson Repair Facility, where they are repaired. Then they may be used as a replacement printer, for any other printers of the same model that may also fail under warranty...Good Luck! Denny Conway
by Denny Conway on May 2, 2005 at 9:58am Add comment
Denny Conway:
I just got off of the phone with Epson. Everything that you wrote is definitely correct & this really sucks. My printer is still under warranty and I was told that they do not manufacture the CX5400 anymore. I told them that I would rather have a new printer since it was under warranty & I was told that it would be impossible & not cost effective to replace every printer that is still under warranty with a new one. I told Epson that if there weren't any problems with their printers than they would be able to replace defective ones with new ones since problems should be rare and few to find.
The warranty for the replacement printer is 30 days.
My printer was hardly used. I was also told that I should NOT have ever done a nozzle check or head cleaning thru the menu options on the printer since it is not as good to do as if done throught the computer options. I expressed my concerns to Epson since this should then be in the manual & not a selection on a printer menu screen.
If I could figure out how to do the tube connection process I'm sure that is all I would have to do.
They have me between a rock & a hard place.
Thanks for your help. I will never buy another Epson. What's the next best choice of printers? This is just a home printer used for very little. Resumes, invitations, etc. - Anonymous
LJKing/Anonymous: I think your best bet is to at least get the replacement printer from epson company, so you would still have that printer to use...REQUARDING THAT POSSIBLE TUBING PROBLEM: Its possible that you could have an actual hardware/parts related problem, such as a failing print head assembly, or possibly even a clogged print head assembly. However, the most common problem is that a small hose falls off, causing a loss of printing ability. You might want to check out the "Dura Brite Blank Output Information Page", at http://inkjetprinterhelp.us/duraink.html . It seems like most of the problems are not actually related to clogging, or even a bad or empty ink cartridge, but is usually more of a hardware/parts failure, but no way for me to really know. The most common failure seems to happen most of the time, just by simply repacing the ink cartridges, or simply happens during normal use of the printer. The most common problem found on some of the newer "C" & "CX" printers, is the tubing on the cap assembly becomes disconnected. The cap assembly can't clean the print head if the tube is detached. That information page may be of some help on your printers possible problem, if that tube has actually come off. I know this information does not really give you that much to go on, but I felt you should know about other peoples reports, just in case it happens to apply in your case. HERE'S SOME PREVIOUSLY POSTED INFORMATION THAT MAY APPLY ON YOUR PRINTERS PROBLEM. IT SEEMS TO APPLY TO SEVERAL OF THE NEWER MODELS OF EPSON PRINTERS AND IS THE MOST COMMON PROBLEM REGUARDING BLANK COPIES: AVTECH 3/14/2004 16:39:23 Re: Epson C82 Not Printing. If anyone is interested, I was successful in repairing my C82's problem with printing blank pages. I noticed that under the pad where the heads sit when parked, there is a black hose attached to it. That black hose is supposed to be attached to another clear hose. Mine was not. The clear hose was sitting there attached to nothing. I took the cover off of the printer, and pulled the seating pad over to the right. I was then able to use a pair of needlenose pliers and a pair of tweezers to put these 2 hoses back together again. I then powered up the printer and ran a head cleaning. Much to my surprise, the hoses blew apart again, leaving a pretty good mess with ink splatters. I cleaned up, then removed the hose clamp from the hose which is visible at the front of the assembly. I then transferred it to the hoses under the pad. I then used a simple wire tie to re-clamp the front hose. I then ran a head cleaning again. this time, everything stayed together. I re-connected to my PC, ran a nozzle check, and voila, it prints. A few head cleanings later, and it was printing like normal again. It took about 2 hours to figure out how to get it apart and find the problem, but, now my printer is functional again. Hope this helps. I wish I had taken pictures to show the steps. [OR] FOLLOW_UP INFO POSTED BY: dieter 3/24/2004 10:13:30 Re: Epson C82 Not Printing-->FIXED! The posting of AVTECH on 3/14/04 actually fixed my c82 on the spot. The repair took 30 min without proper finger-pliers. With long pliers it can be done w/o opening the cover. It seems, the hose is connected to a vacuum hose-pump. The vaccum sucks ink out of every set of color-heads at start and also during the cleaning procedure. This assures instant full functionallity and removes all the dry ink bits. [OR] Martyn Thompson 3/21/2004 03:11:52 Subject: Epson Stylus C82 solution: Hi all. I have had problems with the head clogging on the C82. After spending a small fortune on new cartridges to find it still didn't work (it is just out of warranty, been 14 months old) I took off the lid (4 screws, 4 plastic latches). I found under the cleaning pad the suction hose (a small plastic pipe) had come loose, so any number of head cleans were a waste of time as the ink wasn't been drawn thro'. The most difficult part was reconnecting the tiny hose onto the plastic nipple under the cleaning pad (in the end my girlfriend with her small fingers and two pair of thin nosed pliers did the job). The pad itself is on a 'drawer' that slides to the right of the printer, so you can access underneath it. I would suggest everyone with problems of head not cleaning should check for this - providing their own printer is out of warranty. I can provide greater details of this if you are interested. I am not a repairer by trade though, but it has been successful for me. All the best, Martyn...P.S. You can e-mail Martyn if you want to, by simply clicking on his posted name on his message board @ http://fixyourownprinter.com/printer/new/17697.html . [OR] Paul 3/25/2004 13:06:15 Re: Epson C82 Not Printing. I concur - fixed mine by reconnecting the hoses. There are two screws on the back of the printer and two screws on the inside of the front panel under the printer cover. Remove all 4, unclip the case at the four points marked by arrows (one on each side and two on the bottom, then the last retainer is on the inside of the case on the left hand side (opposite the ink pad), release that and pivot the case open to the right. Tweezers and two zip ties fixed mine, and three nozzle checks gave good prints again. Thanks for the help!.....Sorry, for the possible bad news, but I thought you should know more about your possible problem...Unfortunatly, all new ink jet style printers are basically considered as being disposable in the printer industry, especially anthing under $100. Unfortunatly, its also starting to look like most printers under $150 are getting to be more or less disposable, as well. Think about it, you can usually buy a new printer cheaper than you can have your old printer repaired for, or at least close to the price. Today you can almost but a new inexpensive printer, cheaper than you can replace the manufactors ink cartridges for. People just don't want to pay for quality anymore and buy those basically disposable printers by the thousands. So most of the printer manufactors produce the cheap small ink jet printers, just to get in on all those thousands of printer sales. To keep those prices so low, quality is sacrificed and options are given up. Thats one of the reasons some new printers only have a 90 day warranty and it sometimes seems like they are lucky to last that long. Printers were more expensive just a few years ago, but they were also built better and seemed to last longer. It seems like as the selling prices started to come down, so did the quality of the printers. Of course the quality of the actual printing is much better and printers made now can do a lot more, then most of the older models could. I know we get what we pay for, but it's still a shame. Unfortunatly, just because a new printer costs more, does not always mean that it will last longer. Thats simply a chance that you take. Some sales outlets offer an extended service contract and several people have reported that they were glad that they purchased that contract, but thats your choice to make...I'm sorry, but because of the disposable quality of most of the new small printers [all makes], I simply do not keep up with the newer models enough, to make any type of actual recommendations...Again, Good Luck! Denny Conway
by Denny Conway on May 2, 2005 at 12:26pm Add comment
Denny Conway:

I have been messing around with this printer since our last message. Very very messy.

I found the ink tubes & they are disconnected. I've tried to reconnect them & in the process the little cap with the white ring around it came off. I've retrieved it from the bottom of the printer but now I have three pieces to reconnect. My own fault on this one.

I will work on this later since I just cleaned the ink off of myself & I'm going to the hardware store for some very long needle nose pliers or something to the equivalent.

Thanks again
Linda - Anonymous
Linda: You're welcome! I hope everything turns out well, on the printer repairs that you are attempting. You deserve a lot of credit for at least trying those repairs, because thats a lot more than a lot of people are willing to try..Denny Conway
by Denny Conway on May 2, 2005 at 3:12pm Add comment
Denny Conway:
Just wanted to let you know that I received the replacement printer yesterday. So that actually took one day for Epson to ship.
I didn't have time to set it up yesterday so I am very happy to report that the replacement is working great/properly and that the condition of the printer is very very good.
I am very impressed that this has worked out as well as it did.
Now I have to package the old / broken printer & ship it back. Epson has supplied a shipping label & they are picking up all of the freight. My warranty will be up on the 16th so I just made it under the gun. I only have a 30 day warranty now with the replacement. Thank you to everyone for your help.
PS I never did get the tubes back together. I just made a mess.
Linda - Anonymous
Linda: Its good to know that Epson Company came thru for you and so quickly at that. I hope your replacement printer works out better than the first printer did...Denny Conway
by Denny Conway on May 4, 2005 at 2:48pm Add comment
Hi, My CX-5400 stopped printing both B&W and color after a cartridge change. I get blank pages now. After some investigating I found that its not the disconnected tube issue that seems to be so common but that same tube is clogged with solid ink. I was able to detach it from the front and remove some of the solid ink but its still pretty clogged. Any advice on how to best remove this dried ink from the tube? I am afraid to remove the tube from the printer as it looks like it would be very difficult to put back. Its difficult for me to get my fingers in that small space to begin with. Thanks.
by unknown on May 8, 2005 at 8:14pm Add comment
Joe: Most people use hot water to try and dissolve that ink clog in the tubes and some have reported sucess using pipe cleaners to run thru those tubes. If the hot water does not work, then you may need to use the actual "Epson Print Head Cleaning Solution", which is designed by epson company to dissolve its inks. Just so you will know: If you ever use the hot water to clean the actual print head assembly, then you should actually use Distilled Water, because it has less chemicals and mineral in it, that could actually cause nore problems in that assembly...Just in case you need it: You might want to try using the "Epson Stylus Head Cleaning Solution", available through fixyourownprinter.com, at http://www.fixyourownprinter.com/kits/epson . However, that solution will only help, if there is an actual clog. When it opens, click-on epson stylus head cleaning solution thats listed for your particular printer. The epson solution sells for around $10.00 plus shipping. It includes a syringe and some epson print head cleaning solution, which is designed to dissolve most clogs, especially if you were using epson inks...Good Luck! Denny Conway
by Denny Conway on May 9, 2005 at 10:53am Add comment
Denny, Thanks so much for the info, I'll give it a shot. Regards, Joe - Anonymous
Joe: You're welcome! I hope that info actually helps...Denny Conway
by Denny Conway on May 9, 2005 at 2:46pm Add comment
I had a problem similiar to the ones listed in this thread...after changing my black ink cartridge, the printer would not print any black ink. I followed the advice found on Wes's website to determine if my print tube was disconnected, it was. After reattaching it, and running several head cleaning operations (9 total), I am now having a new problem. When I run the nozzle check I am getting a 'partial' pattern that begins with "ZM1938" and what looks like an address (27E5, and 277D respectively for the two times I ran the nozzle check. Any suggestions?

Ladybug13
by ladybug13 on May 12, 2005 at 7:55pm Add comment
The first string is the firmware reversion, it identifies your printer and it varies depending by printer models.

The latter is protection counter current value, it measures the amount of ink discharged into waste ink pads and it increases each time the printer performs a cleaning cycle or clean the cap assembly.

Partial pattern printing can be caused by compatible cartridges when they don't seal correctly with printer carriage or by clogs.
If you are already using original Epson cartridges you can try the cleaning solution you can find in this site:
http://www.fixyourownprinter.com/kits/epson/K89
by newuser on May 13, 2005 at 12:41pm Add comment
my epson has stopped printing some of the time! it can do two pages of blank but it imitates printing< if i clean the nozzle heaed and take out the cartidge andreplace it then it will print bits, it does like lines some are balk and faded and sometimes there is nothing, its like a stripy page to b honest, I've read the page and some of the stuff sounds dead complicated,
can anyone suggest a solution to tis problem, apart from buying a new printer I am stuck!!
by unknown on May 15, 2005 at 7:17am Add comment
My printer is not printing magenta. I ran a few nozzle checks and the magenta lines are spotty at best. I did the head cleanings a few times. I even bought a new Epson Magenta cartridge. Am I missing something? The other colors are printing fine. Thanks. BTW, how long is the warranty? I can't find my paperwork. Joe
by unknown on May 15, 2005 at 10:20am Add comment
My wife brought home a used CX-5400 and it wouldn't print. I think the printer had been sitting unused for a while. I followed the directions on this site and reconnected the ink tube and also purchased the Epson Cleaning Solution and my results are mixed.

I can print Black okay, it does have an ocassional streak in it but I can live with that. The Blue is full of streaks and I can barely get any red or yellow out.

I've followed the directions that came with the cleaning solution and am stuck. What else can I do to get this printer to print? I'm thinking of trying new ink cartridges but I'm uncertain if that'll help. Can the print head be replaced or isn't it economical to do so? Any suggestions welcome.

Thanks!
by bmiller on May 15, 2005 at 3:37pm Add comment
Update: The Blue no longer prints.
by unknown on May 15, 2005 at 7:14pm Add comment
sarah: When there are printing problems on the newer models, it is usually never something easy or simple, such as a failing or empty ink cartridge. Unfortunatly, its also very possible that your printer may actually be having a hardware/part problem or failure. Be sure you also check out the "Dura Brite Blank Output Information Page", at http://inkjetprinterhelp.us/duraink.html , just to first eliminate that very common failure problem. It seems like most of the problems are not actually related to clogging, or even a bad or empty ink cartridge, but is usually more of a hardware/parts failure, but no way for me to really know. The most common failure seems to happen most of the time, just by simply repacing the ink cartridges, or simply happens during normal use of the printer. The most common problem found on some of the newer "C" & "CX" printers, is the tubing on the cap assembly becomes disconnected. The cap assembly can't clean the print head if the tube is detached. That information page may be of some help on your printers possible problem, if that tube has actually come off. I know this information does not really give you that much to go on, but I felt you should know about it, just in case it happens to apply in your case...If you are actually using a "Non-Epson Ink Cartridge" [generic or third-party cartridge] in your printer, it is possible that using that wrong ink formulation could be causing possible problems. If by chance, you are not using an actual epson ink cartridge and because you said "if i clean the nozzle heaed and take out the cartidge and replace it then it will print bits, it does like lines some are balk and faded and sometimes there is nothing, its like a stripy page", it is possible that you may have an actual ink cartridge problem. The only way to know, would be to install new-epson ink cartridges and run a few sets of "Print Head Cleaning Cycles" & "Nozzle Tests" and see if that helps or not. If not, then either you have a possible clogged print head, or a failing print head. You might want to try using the "Epson Stylus Head Cleaning Solution", available through fixyourownprinter.com, at http://www.fixyourownprinter.com/kits/epson . However, that solution will only help, if there is an actual clogged print head assembly. It will not actually help if you have an actual parts problem, but its about the only other thing you can try. When that web-site opens, click-on epson stylus head cleaning solution thats listed for your particular printer. The epson solution sells for around $10.00 plus shipping. It includes a syringe and some epson print head cleaning solution, which is designed to dissolve most clogs, especially if you were using epson inks. This is the same chemical used by epson in their service department. You can try it if you want to and see if you can get the print head nozzles to open up again. That solution was basically designed by epson company for use on their older models of ink jet printers, but people have been using it on the newer models, with success reported. IF YOU DECIDE TO, TRY THE "EPSON STYLUS HEAD CLEANING SOLUTION", JUST REMEMBER: The nozzles inside the print head assembly can be easily damaged by using to much force on the plunger of the syringe. Damage can even occur when you are using the epson stylus head cleaning solution method, if you actually try to force the fluid thru the nozzle. To much force/pressure can damage the little tubes inside the nozzle assembly and then it will never work again. One individual print head nozzle is so tiny, that it will not accept a human hair. You can see why they can get clogged so easily, or even why the nozzles can be so easily damaged. The correct method is to use the syringe to add the fluid into the nozzle and then leave the fluids set inside the nozzle for a day or two, to try and dissolve a possible bad clog. If you remove the Top Cover Assembly, then you can leave the print head assembly parked in its normal home position, at the far right side. Then any ink & fluids that are purged during the cleaning, will normally travel thru the cleaning station hoses, to the waste ink pads. If you have the "Print Cartridge Holder Assembly", positioned away from the home position, then you will need to slide strips of paper towels or coffee filters under that assembly, to soak up any expelled ink and fluids, or it can get all over. Sometimes you might have to use the fluids several times to be able to dissolve the clog in the print head nozzles. Sometimes the clog will never dissolve, or it actually damages the nozzles. The longer the clog has been in, the worse it is to remove. Again, if the cleaning fluids don't help, then its generally time to invest in a new printer. In some more expensive printers, you may want to get an estimate to replace the print head assembly, but as a general rule, its not really economical to do in the smaller epson ink jet style printers. You can generally buy a new small printer cheaper than you can have your old one repaired for. EXAMPLE: The print head assembly in the "C80" Printer sells for around $120 to $130. There is a REVIEW of the "Print Head Cleaning Solution", as well as general "Print Head Cleaning Instructions", that is available to view at http://www.inkjetprinterhelp.us/EKR.html ...Good Luck! Denny Conway

by Denny Conway on May 16, 2005 at 3:28pm Add comment
Joe: The actual epson warranty is one year. You might want to also check your sales receipt or sales invoice, just in case you might have purchased the extended warranty, from where you purchased your printer...Be sure and read my reply to SARAH, as it also applies to your printer as well...Denny Conway
by Denny Conway on May 16, 2005 at 3:32pm Add comment
bmiller: Be sure and read my reply to SARAH, as it applies to you, as well...Denny Conway
by Denny Conway on May 16, 2005 at 3:33pm Add comment
Thanks for the help...

None of the colors would print. I tried buying a new black ink, that didnt work.

So, I took the advice on this site and took apart my all in one printer (CX5400) and noticed that the tube was not connected... it took me some time to connect it...but it works again.

THANKS!!!

Wish I would have read this site before buy a new ink cartridge.

Again, Thanks!!!
by unknown on May 20, 2005 at 2:55pm Add comment
NoVA Engineer: You're welcome! I'm glad that our information was able to help you to successfully repair your printer. Good Job!...Denny Conway
by Denny Conway on May 20, 2005 at 5:46pm Add comment
Prob: Just a partial black print test and the numbers ZS1938 (History: the last full black print was just coming out grey)

I've replaced the black cart. and I get the same partial black line. Is the black head dead? (of course the warranty just past)

Or will I need to follow the advice above and find a missing tube or is there some other tip.

Thanks for anyones advice.
by unknown on May 20, 2005 at 8:05pm Add comment
Ron, I got the partial nozzle check pattern AFTER reconnecting the tube so I doubt that your tube is disconnected. I finally got a solid nozzle check pattern after MANY (approx. 8) CONSECUTIVE head cleaning cycles. I actually waited for a few days after reconnecting my tube. And at that time, I ran the head cleaning cycle at least 9 consecutive times! Newuser's response to my question (5/12/05) tells you what 'ZS1938' means and a possible solution to your problem. I was going to follow thru and order the cleaning solution to unclog my print head but decided to run the head cleaning a few more times and was successful. Good Luck! Ladybug113
by unknown on May 20, 2005 at 10:51pm Add comment
I have the same problem but can't get access to the inkjetprinterhelp site (not found). The cached versions online of the duraink.html page are not very useful (no pictures and no aux links). Is there another way I can access the repair info? Thanks.
by unknown on Jun 7, 2005 at 12:14pm Add comment
Must be something wrong with your computer. I just clicked on the link and it worked fine.
by moe on Jun 7, 2005 at 4:03pm Add comment
I bought 3rd party ink for the printer and the black and cyan work but magenta has some banding and yellow doesn't work at all. So the place I got the ink from sent me the color replacements but the yellow still doesn't work. I've check the hose and it is ok. Could the print head be clogged? Should I get the original epson yellow ink or do you think the cleaning kit would work?
Thanks!
by dunkitnow on Jun 25, 2005 at 9:14pm Add comment
Read through the forums, epson printers are famous for clogged print heads, even if you use Epson brand ink.

Most people get good results from the cleaning kits.
by Stephen on Jun 26, 2005 at 12:56am Add comment
Once the print head is clogged the oem cartridge won't do you much good. The prnters that use Dura Brits inks need to be used at least every two weeks to keep clogging to a minimum. The kit does a good job of removing clogs but keep in mind that some clogs can be so severe that no amount of cleaning will help.

It you need to get a kit this is the one you want to get http://www.fixyourownprinter.com/kits/epson/K89

I hope this helps,

Wes.
by unknown on Jun 26, 2005 at 2:05am Add comment
I got thei kit and I tried but same thing...no yellow. I don't know if I am following the directions correctly but how much of the cleaning solution am I suppose use? The whole syringe?
Thanks!
by dunkitnow on Jul 1, 2005 at 11:19am Add comment
Some people have had success after they heated the solution for a few seconds in the microwave.

There may also be a hose detached in some models,

http://inkjetprinterhelp.us/duraink.html
by Stephen on Jul 1, 2005 at 11:27am Add comment
This message is for Solomon08/Jack:

Yes, my printer is still working fine. I don't know how to tell you to find the tube...but I will say this: you have to sift through the instructions to find what you are look for. You can skip some steps (because certain parts will not need to be dismantled, just removed). It can be somewhat confusing. But, when I got enough of my printer dismantled per the instructions, I just looked at the photo and my printer model was similar enough that I figured it out. Good luck!
by unknown on Jul 5, 2005 at 10:13pm Add comment
I can't get my CX5400 to print at all - it's almost like it's not connected to the computer at all. I can scan and print the scan fine and I can do a nozzle check and I get the ZM1938 and 19D5 then some lines - so I think my cartridges are fine but it appears to be a driver or computer connection. I uninstalled the drivers and then reinstalled them and it located the printer just fine but when I try to print it just locks everything up for about 5 minutes and then releases everything without printing. I've tried printing in word and notepad without any luck. I'm running windows 98 which I'm sure is not helping. Any thoughts?
by unknown on Jul 6, 2005 at 8:24pm Add comment
Thanks to this and other forums, it's some comfort to know that ink clogs on this machine are not unique. I bought my CX5400 in October 2003, so having the thing work for nearly two years may actually be pretty good (sigh). Repeated cleanings yield a test pattern of scattered black and blue... appropriate to those of us who have suffered a beating by Epson, don't you think? My problem began about the time I started printing in black only (by going into the advanced software area each time), although that may be coincidental. This three-in-one unit held great promise, but I'd pay the same amount for just a printer only, if the ink jets keep working the way they ought to. I will consider the cleaning kit, but my next printer most certainly won't be an Epson. They need to improve their system and/or extend the warranty if they expect to sell their product.
by Robert D. on Jul 11, 2005 at 4:32pm Add comment
I had the same problem with my CX5400: printer making all the right noises & kicking out a page but it being blank. Except sometimes there would be big brown splotches on the page. I followed the instructions to reattach the ink purge tube. I got it all the way apart and the tube is firmly attached! What else could be the problem?

PS, While taking apart the printer, I found, in various paces, big brown blobs of ink that matched the blobs on the (non)printed places.
by unknown on Jul 15, 2005 at 9:31am Add comment
Hi,
Same problem here: The Epson yellow cartridge suddenly stopped supplying ink to paper even though 75\% full. Did several head cleans and also checked for disconnected tube. Installed new yellow cartridge - no yellow on the paper. Other cartridges printing OK - how come the new yellow cartidge that doesn't print is using ink? It was installed about a month ago and seems to be emptying at the normal clean and print rate which is a mystery to me. I certainly will not be buying any Epson products in future, as I have a slight suspicion this problem is induced by software installed either in the CX5400 or the installation disk. I have had this all-in-one for about two years and have only Installed six lots of colour cartridges in that time. A friend had an Epson Stylus Color 760 which he was having problems with, he emailed this to me which shows how deceitful Epson can be:

I had trouble with my Epson printer, all the lights were flashing and it wouldn't bloody work. Epsom said the waist ink tank was probably full, and the machine needed a service, during which they would empty the tank etc., for £45-00. A new machine only costs £65-£75. So if you’re interested, read on. I said boll***s! I took it to bits and looked for the tank, there isn't one, it just pumps the waist ink out of the waist ink catcher into an incontinence pad in the bottom of the printer. I told Epsom service dept., then they said there is a detector to say the tray is full and we change the wadding as well. I said rubbish there isn't a detector or a switch in the tray, then they came clean and said the printer shuts down for a service by knowing how many cleaning squirts it's had. Charming I thought, built in redundancy, modern Highwaymen, Dick Turpin's got nothing on these guys. So I thought there not getting my dough, just for a quick reset, clean and a change of its knickers. I thought all it will be is the resetting of an eerom or something likes that. I searched high and low on the net and found an Ozzy site that had a bulletin board, so I left a question or two, during which I found others with the similar problems, Epson wouldn't come clean. I then told a mate, and whilst he was at a car boot sale the next day he asked a guy selling computer stuff about my problem, and he said he thinks he may have the answer in an old magazine article. So I rang him next day and he faxed the article to me. Weeeee...I tried out what the article said, which reset the lights, reset the printer and cured the problem.

"The Printer Reset (not the Cartridge)"
This works on an Epson Stylus 760, Color 460 and it should work on an Epson Stylus 580. Here we go: Turn off the power to the printer, Hold down both the "paper load/eject" and the "Ink cleaning buttons", whilst you turn on the power, when the "paper out" led is just flashing release both buttons, and then press and hold the "Ink cleaning button" for at least 10 seconds. Turn off the printer again, then turn it back on again and the printer will work fine again.

This true story just shows what Epson get up to, to them it is ‘Good Business’. Does any one have an Epson email address where I can complain about my printer? And also any ideas on a good All-In-One that doesn’t have cartridge trouble, head cleaning trouble, time out trouble, ink purge tube problems..etc…etc…etc!

Thanks for your time,
Andrew – (Chatterbox)
by Chatterbox on Jul 21, 2005 at 6:28pm Add comment
My problem is more black and white (ha) The black cartridge I replaced was a third party cartridge. Supposed to work with the CX 5400 but did not. I replaced with the more pricey Epson and works ok. And the lesson is?
by unknown on Aug 6, 2005 at 2:00pm Add comment
bober: Unfortunatly, not all "Generic" & "Third-Party" ink cartridges are made the same and none of them actually contain the right formulation of ink, for the epson printers [formula is patented by Epson Company]. Some are probably close and seem to be better than others, but some simply can clog-up or even damage the print head assemblies on epson printers. Epson ink jet printers are one of the few printers on the market that seem to have so many problems with non-manufactors inks, especially the newer models made with-in the last few years. Epson printers use a completely different print head inking system than most other brands of printers and correct epson ink formulation is vital. Most, if not all of the other manufactors, use thermal or bubblejet print heads and because the other brands use a totally different system, they don't seem to have as many problems using refilled inks or non-manufactor's ink cartridges. There are people that say they use generic or third-party inks or ink cartridges in their epson printer and have never had a problem. I've seen and read about too many problems caused by using non-epson ink, especially on the newer models of epson printers that have come out in the last few years. No matter what anyone says, all blacks and colors are not the same. Printer manufacters do not make available their ink formulation and in most cases, the formulation is patented. Any difference in the ink formulation can clog the small print head nozzles or damage other critical components. One individual print head nozzle is so tiny, that it will not accept a human hair, so you can see why they can get clogged so easily, or even why the nozzles can be so easily damaged. Epson has many different formulas just for its black ink, for all the different epson printers, let alone for their colored inks. Generally if you are using non-epson ink or ink cartridges, or refilling your old cartridges, you are using the wrong ink for your printer and sooner or later you will have some type of problems, almost everyone does. You are taking your chances by using third-party or generic ink cartridges, or even by refilling your old cartridges. I understand the differences in the costs of the non-epson ink and ink cartridges, compared to the actual epson ink cartridges and the choice is always yours to make. It really does not matter to me what type of ink cartridges you decide to use in your epson printer...Its also very common that some brands of non-epson ink cartridges may not always be recognized by the newer models of epson printers. Its usually because of the inexpensive and or incompatable electrical chips that are mounted on some brands of generic or third-party ink cartridges. Unfortunatly, there is no way to make your epson printer use that non-epson ink cartridge, if it cannot actually recognize it. Sometimes you will even get error messages up on your monitors screen, telling you that you are actually using a non-epson ink cartridge, or that your printer cannot recognize the cartridge that you installed. Sometimes the ink level indicator, on your status monitor, will not show an actual ink level, but may indicate a cartridge error or cartridge problem instead. Either you buy an actual epson ink cartridge, or keep trying the non-epson cartridges, until you find a brand that will work in your printer. I have read a suggestion that you can always use an actual epson ink cartridge and when its empty, use the electrical chip off that epson cartridge. You could install the epson chip onto the non-epson ink cartridge, but then you would need an actual "Ink Chip Resetter", to reset that chip, that was marked as empty by your printer. Until that chip is reset, it will not work in your printer. Some people simply refill the empty epson ink cartridge and then reset the electrical chip. The choice on what to do, or what to use is yours to make...Good Luck! Denny Conway
by Denny Conway on Aug 8, 2005 at 5:07pm Add comment
This is such a great place for info! I have an Epson cx5400 with the same problem - printing blank pages. I followed the instructions and did see the tube was unattached. After reattaching it, I performed several head cleanings; however, I still print blank pages. Anything else I can try? The tube had been unattached for probably a month or two - could that have caused another problem (i.e. clog)?
by unknown on Aug 11, 2005 at 9:54am Add comment
I could be wrong but it sounds like a failure of the pump assembly. Are you able to see whether ink is pumped through the the plastic tube which feeds into the waste ink pads? - unknown
Thanks for maintaining this thread -- very helpful. My CX5400 has a terrible-looking nozzle check printout. Yes, the clear cleaning hose is connected on both ends and I've used the syringe cleaning kit -- both on the pad and through the nozzles. But the printer acts as though there is no suction in the cleaning hose although I can hear hissing during the cleaning cycles. Where can I find disassmbly instructions to get access to the vacuum pump and cleaning pad? I think they are attached to grey plastic bottom.
by unknown on Aug 14, 2005 at 1:59pm Add comment
Thanks for your response, Printerrepairpros - Is the plastic tube you are referring to the same as the ink purge tube referenced above? If yes, I suspect you may be right - there really isnt any ink in it. Is the pump assembly something easy/cheap to replace? Or are my CX54000 days coming to a quick end?
by Anonymous on Aug 15, 2005 at 9:45am Add comment
Yes, it is the same tube. The part costs about $16. In order to get to it you must remove the scanner, top cover assembly etc. Then remove the printer mechanism from the lower case. Then its 4 screws to remove the pump. If you do it yourself be sure to transfer the wiper from the old pump to the new one. Is this easy to do? For me yes, I can't speak for anyone else. - unknown
I am so frustrated right now. I have spent over an hour trying to get that tube connected again. I followed this link http://inkjetprinterhelp.us/duraink.html but trying to get those two together is next to impossible for me. It doesn't help that my flashlight batteries keep dying and I only have a normal pair of tweezers. I did learn that using a piece of cardboard to hold the white sliding section to the right helps a lot but I still cant get it. I am leaving the batteries to charge overnight and hoping that my girlfriend will have better luck then me. I can sometimes get the tube on to the other end but I have no luck with trying to push it back up so that it stays connected. does anyone have any tips??
by nuclearjack on Aug 15, 2005 at 9:41pm Add comment
Try to get two pair of curved forcepts or needle nose pliers. Once you get the tube reconnected use a dab of silicone to seusre the tube ends.
by Anonymous on Aug 16, 2005 at 1:41am Add comment
Could somebody please respond positively to my letter which I have pasted again below, in particular why an Epson ORIGINAL cartridge should stop printing, and why is the ink depleting on the replacement cartridge that will still not print, thank you:

The Epson yellow cartridge (Epson use China to produce their cartridges) in my Stylus CX5400 All-In-One, suddenly stopped supplying ink to paper even though 75\% full. Did several head cleans and also checked for disconnected ink purge tube. Installed new yellow cartridge - no yellow on the paper. Other cartridges printing OK - how come the new yellow cartidge that doesn't print is using ink? It was installed about a month ago and seems to be emptying at the normal clean and print rate which is a mystery to me. I certainly will not be buying any Epson products in future, as I have a slight suspicion this problem is induced by software installed either in the CX5400 or the installation disk. I have had this all-in-one for about two years and have only Installed six lots of colour cartridges in that time. A friend had an Epson Stylus Color 760 which he was having problems with, he emailed this to me which shows how unhelpful Epson can be:

“I had trouble with my Epson printer, all the lights were flashing and it wouldn't bloody work. Epson said the waste ink tank was probably full, and the machine needed a service, during which they would empty the tank etc., for £45-00. A new machine only costs £65-£75. So if you’re interested, read on. I said boll***s! I took it to bits and looked for the tank, there isn't one, it just pumps the waste ink out of the waste ink catcher into an incontinence pad in the bottom of the printer. I told Epson service dept., then they said there is a detector to say the tray is full and we change the wadding as well. I said rubbish there isn't a detector or a switch in the tray, then they came clean and said the printer shuts down for a service by knowing how many cleaning squirts it's had. Charming I thought, built in redundancy, modern Highwaymen, Dick Turpin's got nothing on these guys. So I thought there not getting my dough, just for a quick reset, clean and a change of its knickers. I thought all it will be is the resetting of an eprom or something likes that. I searched high and low on the net and found an Ozzy site that had a bulletin board, so I left a question or two, during which I found others with the similar problems, Epson wouldn't come clean. I then told a mate, and whilst he was at a car boot sale the next day he asked a guy selling computer stuff about my problem, and he said he thinks he may have the answer in an old magazine article. So I rang him next day and he faxed the article to me. Weeeee...I tried out what the article said, which reset the lights, reset the printer and cured the problem.

"The Printer Reset (not the Cartridge)"
This works on an Epson Stylus 760, Color 460 and it should work on an Epson Stylus 580. Here we go: Turn off the power to the printer, Hold down both the "paper load/eject" and the "Ink cleaning buttons", whilst you turn on the power, when the "paper out" led is just flashing release both buttons, and then press and hold the "Ink cleaning button" for at least 10 seconds. Turn off the printer again, then turn it back on again and the printer will work fine again. “

This true story just shows what Epson get up to, to them it is ‘Good Business’. Does any one have an Epson email address where I can complain about my printer? And also any ideas on a good All-In-One that doesn’t have cartridge trouble, head cleaning trouble, time out trouble, ink purge tube problems..etc…etc…etc!

Thanks for your time,
Andrew – (Chatterbox)
by Chatterbox on Aug 17, 2005 at 1:05pm Add comment
Hi there Andrew, read your article on lights staying on , on epson 760 printer ,ive tried to do what you say about turning power off and holding down buttons but all my red lights and end green one still stay on Any ideas ? I only changed the ink cartridge and all the lights stayed on then ? my e-mail if you need it is [email protected] thanks a lot - scutler
My CX5400 that I've owned for about a year and a half also had a disconnected print tube w/possible clog. I took it apart but I could not get the tubing to stay on the connector and wasn't crazy about the idea of buying special tweezers, pliers and new ink cartridges to possibly discover that I could be buying merchandise for an unrepairable machine. AGGGHHH... so frustrating! I had always used generic ink cartridges and my warranty was out but I really wanted to let Epson know how dissatisfied I was with the printer after reading all of the posts I found on the web. So, I emailed tech support basically telling them that I gave up a 4 yr old workhorse (and working!)HP to get this all-in-one deal and that there was no excuse for the poor design (for goodness sakes- could that tubing be in any smaller of a place?!!!). Told them that my next printer would NOT be an Epson, etc. Didn't ask for anything and didn't expect much- but they emailed me back a sort of generic-looking email that at first I didn't pay much attention to (i.e. it instructed me to call tech support) but at my husband's urging I gave them a call a few days later. I let them know upfront that I had always used the generic cartridges figuring that they would tell me they couldn't help but surprisingly they offered me a few options of which I chose to ship them my printer (at their expense!) and they sent me a refurbished one back in less than a week that included a 90 day warranty on the repair. Hey, I can't complain too much about my experience with their customer service. I'm thankful that they were willing to help me out when my warranty was out and void. But here's my dilemma: I've just about convinced myself that if I'm going to buy Epson OEM cartridges I might as well sell this thing right now because I don't have a co-signer to buy a set. We really just use our printer for non-business type documents and the copier. No need to print photos or anything professional. I've read some posts on other sites about people who do routine "maintainence" with Windex, etc when changing cartridges. Considering I'm going to go with the generic I would appreciate any input as to what would be the "smartest" way to go about it. Does anyone have good/proven routines that seem to help with prevention of clogs if you're going to use the generic inks with the CX5400? Thanks! Darlene
by Darlene on Aug 22, 2005 at 11:20am Add comment
can some kind soul out there help me figure out why i can't print with "black only" when the only issue with my printer is that i don't have a full "yellow ink cartridge"? is this just their petty way to make money? or is there a way to by pass this glich so i can print black and white documents with black ink, and not yellow ink, as the experts at epson would deem to require?

thanks sooo much

dave
by david11 on Aug 22, 2005 at 12:22pm Add comment
Yeah, I have the same problem, I finally just replaced magneta, then I try to print in black, and another color in is out. Why doesn't it let you print in black until you change the other cartidges? - Anonymous
I'm having what seems to be a big problem for the CX5400 in printing blank pages and am willing to try to repair it. However, I don't even know where to begin not having much background in working with printers. How do I start from the very beginning, such as getting the carriage in the best position? Thanks for any help!

by unknown on Aug 25, 2005 at 11:09am Add comment
Why would anyone want an Epson printer? I have one and it is going out the door. I have had nothing but problems anytime I need to change cartridges. After changing cartridges I get all blank sheets. I use most of the ink trying to clean the head. This happened before. At that time I left the printer alone for more than a week, and when I went back to it, it then printed. I can't live with a printer that doesn't work. Epson stinks big time. I will never own another. Also, Epson does NOT answer any of my emails. Good luck to all of you who keep on spending more and more money than Epson is worth. They make their money on cartridges and suckers like us.
by Anonymous on Aug 27, 2005 at 5:27pm Add comment
My epson stylus c40ux will print out lettering, but there's a loud clicking noise whenever it gets to the right side of the page. When I see the results, the alignment is all off on the right side. I've went through all the cleaning/realigning in printer preferences, but nothing seems to work. Are the heads just screwed up? Can I do anything but get a new printer?
by unknown on Aug 29, 2005 at 1:41pm Add comment
Did anyone else feel ill whilst viewing the World Championship
Games on the box recently? EPSON were advertising all over the
track, it made me want to puke with disgust that the championship
committee used the services of such a company! Any suggestions
as to what the title 'EPSON' really stands for?

Chatterbox
by Chatterbox on Aug 30, 2005 at 11:47am Add comment
I can't locate my instruction booklet for my CX5400, so I was wondering if anyone can give me a step-by-step tutorial on how to change the ink cartridges...(I'm new at this)? Also, I'd appreciate it if someone knows how to get rid of the 'error' the printer seems to be having...
by Gig on Aug 30, 2005 at 12:15pm Add comment
you can download the users guide from epson. Just go to epson.com and click on drivers and support.

I hope this helps,

Wes.
by unknown on Aug 30, 2005 at 12:58pm Add comment
http://inkjetprinterhelp.us/duraink.html
that should help ya i jsut found this myself dont know if its gunna work tho i'm tired of this printer.
by vbolee1 on Sep 6, 2005 at 3:08pm Add comment
I have the same problem. How did you get to the tube? thanks
by Anonymous on Sep 15, 2005 at 2:09pm Add comment
Hello

I have one question. I would like to know, what is the meaning of handle on the right side of head.

Thank you! Roby
by unknown on Sep 17, 2005 at 9:40am Add comment
Since replacing the cartridges and having to take apart the whole thing just to reconnect the tube, my printer now prints misaligned text. I ran several head alignments through my computer and it still comes out the same. Does anyone have any experience with this or a solution WHAT TO DO ?
thanx
by unknown on Sep 20, 2005 at 6:50am Add comment
So now after about a year this new printer refuses to print cyan or black even after replacement of cartridges w/ Epson or multiple cleanings. Is it reasonable to disassemble? Must I get professional service? Does alcohol clean the stylus even if I can reach them - and I cannot even see them?
by unknown on Sep 26, 2005 at 1:16pm Add comment
Alright. I have a CX400 that I got in Aug 04. It was working fine until August, and decided to crap on me a week after the warranty ended. Figures, right? What happened was that I replaced all the catrages, as they ran empty, with new ones. It worked and printed absolutely fine for about a week. I didnt use it for about a week later, and then noticed everything it printed came out as if barely any ink at all was being used. I tried doing a head cleaning several times, and an alignment, and a nozzel check. With the nozzel check, it didnt show any ink coming out except for magenta. So I tried to print something in all the colors (blue, yellow, pink, black) and the ONLY color it would print in just fine was magenta. I didnt try to replace the catrages yet, as they were brand new and had worked fien before. Instead, I went through this forum and went ahead with the disasembly - I have the print head out. However, I cant find the nozzel hose anywhere - I can see it running under everything on the bottom of the printer case, but the end of the nozzel seems to be underneath everything and I dont see where it could connect to the printer head at all. The only thing connected to the printer head that has any form of the ablity to print are the FC cables. The bottom of the printer head is smeered in black ink. Im not sure where to go from here - I cant reach the tube, nor see the end of it, to be able to check if it connects to anything. Any help?
by forsakendecay on Sep 29, 2005 at 4:03am Add comment
I am having the same problem. the print out is so light I can barely read it. I tried to print in blue an dit came out pink, black wil very, very light, no blue or yellow at all will show up.

I had not recently changed a cartridge ... it just happened. Actually I was having to run head cleaner almost every week for the past month then this happened.

Do you think my problem is the hose? I would love to take it apart but I can't figure out how. I took off all the screws on the scanner but there is a ribbon on one side that holds it together. Is there a site I can go to go get a picture of how to take it apart?

Jeanette - Anonymous
all this talk about a tube being disconnected on the 5400..........sheesh cmon...........i have a cx5400 and it only printed blue..............so i got new cartrideges........same problem, only blue print. then i read on here about a tube needing to be re-attached so i took my 5400 apart piece by piece because i wanted to be able to get to this "tube". the only tube on my 5400 is a drain off tube. one end appears to be attached to a cleaning pad the other end just goes to the bottom of the housing and the ink runs there, under some cotton absorbant.
now im not a rocket scientist...........however i dont think it takes a rocket scientist to understand that that run off tube being connected or disconnected has nothing to do with a printer being able to print. its just a drain. it lets excess ink run off into the bottom of the printer.
now i got the darn thing apart. i dont see any obvious problem. wondering why i read these stupid ass bulletin boards.
by unknown on Sep 30, 2005 at 11:12am Add comment
Huh, I've seen that tube disconnected numerous times and for whatever reason the printer would always print blank. Hook it up and it worked fine. I don't know, but this dumb ass bulletin board has fixed hundreds of thousands of printers. Can't please everyone, I guess. If you find a better bulletin board, let us know.
by moe on Sep 30, 2005 at 11:49am Add comment
Moe, don't mind about trolls in the forum. The "rocket scientist" still hasn't realized that the tube provides negative pressure to suck ink from the printhead, if he cannot understand this how could he be able to fix his printer?

My thanks to Wes for his precious informations and to this forum for the wonderful job.
by newuser on Sep 30, 2005 at 12:12pm Add comment
ahhhh negative pressure lmao...........keep dreaming and thinking you know something about physics einstein. only thing at work in the cx5400 is gravity and gravity would work without a hose lol - Anonymous
after reading thru all these messages again on this bulletin board it appears to me that epson needs a class action law suit filed against them for an obvious flaw in their printers that happens over and over again to everyone that buys an epson if they keep it long enough.
any lawyers reading this thing? file the suit! epson is making inferior quality printers and passing em off as quality.
What? yeah yeah yeah it didnt cost that much........and youre right i should of known better then to buy a cheap ass printer lol.............so........ok .........epson got me, must of got a bunch of us........and it did last out the warranty. (just barely)not sure at this point if im going to throw mine in the trash or mail it in pieces back to epson lol
by unknown on Sep 30, 2005 at 12:19pm Add comment
I believe a class action law suit has already been filed in the USA against Epson concering the their ink cartridges, I'm afraid I don't know the outcome.

Chatterbox. - Chatterbox
hundreds of thousands? lmao............get a grip
by unknown on Sep 30, 2005 at 12:31pm Add comment
Look, Rocket Scientist, we have 10,000 people hit this forum daily. That's like 3 million a year. Just 'cause you're a failure doesn't mean that everyone is. Go troll some other forum.
by moe on Sep 30, 2005 at 1:14pm Add comment
As an Epson authorized service provider, I think there is a general misunderstanding of how the "hose" system works on most Epson printers. The ink flow is NOT exclusively gravity fed. It is a combination of electrical impulses firing jets in the printhead AND a pump mechanism PULLING ink through the system. There is not a direct path from the cap assembly (small ink pad that the printhead rests on when parked) and the waste ink pads at the end of the lower section of the tube. There is a pump within that circuit. If the hose is blocked, the pump is blocked\\or fails, ink will not flow. No matter how many times a "cleaning" cycle is run, nothing will print.
Hope this helps you understand the basic printing mechanics of most Epson Ink Jet printers.
by Anonymous on Sep 30, 2005 at 2:52pm Add comment
I hope the 'Epson authorized service provider' can answer this simple question: Why is the ink on my only non printing cartridge emptying at the normal print rate? When the original Epson yellow cartridge stopped printing (whilst nearly full by the way), I tried a new CX5400 cartridge but to no avail, however, this new cartridge even though not printing, is using ink at the normal rate - HOW is this possible if ink is not getting through the print head???

Thanks - Chatterbox - Chatterbox
As an Epson authorized service provider, I think there is a general misunderstanding of how the "hose" system works on most Epson printers. The ink flow is NOT exclusively gravity fed. It is a combination of electrical impulses firing jets in the printhead AND a pump mechanism PULLING ink through the system. There is not a direct path from the cap assembly (small ink pad that the printhead rests on when parked) and the waste ink pads at the end of the lower section of the tube. There is a pump within that circuit. If the hose is blocked, the pump is blocked\\or fails, ink will not flow. No matter how many times a "cleaning" cycle is run, nothing will print.
Hope this helps you understand the basic printing mechanics of most Epson Ink Jet printers.
by unknown on Sep 30, 2005 at 2:55pm Add comment
definitely, epson is amusing customers around world by abusing them. entire epson company needs to be sued. agreed. - Anonymous
Okay...but none of this crap between filing a lawsuit and how the damn printer works doesnt tell me whats going on. The guy before me posted he was having the same problem - and the tube Im seeing only appears to be a drain off tube. I dont see a tube anywhere where the ink will run - the only tube in sight is filled with clear liquid and thats all. No one has any idea???
by forsakendecay on Oct 4, 2005 at 12:50am Add comment
Hey, great thread, guys. I just went through all the steps to repair mine as per the 'reconnect the tube' mindset.

The tube is reconnected, however, upon reassembly, my printer is telling me that there are no ink cartridges detected. Any ideas what that could be? Maybe I hooked something up wrong. I accidentally started to disconnect the C496 board, but caught myself and reconnected things. I also accidentally took out the metal bar underneath the cartridges, but slid it back in. Could i have loused up something?

Thank you.
by kgreat on Oct 8, 2005 at 7:44pm Add comment
I have a CX5400 as well. I'm not getting blank pages. I am getting pages that print specs of color that are barely readable and somewhat faded black. It was working well a few days ago. However, it was doing the same thing and I had to clean the printer head to fix the problem. Now, I have cleaned the heads about 5-6 times and I can't fix the problem. This couldn't be a detached nozzle because I am getting SOME ink. The quality just SUCKS! I don't want to replace the ink cartidges because if I spend the money and it doesn't work, then I will have wasted money. Anybody have any suggestions???
by unknown on Oct 20, 2005 at 6:33pm Add comment
Ditto - my trusty Epson started printing blank pages after a cartridge change. I am not mechanically inclined :) Is it worth taking this thing to have the tube repaired/reattached? Or is it time to toss this thing and buy a new non-Epson printer? Thanks.
Erin
by Anonymous on Oct 24, 2005 at 8:54pm Add comment
So....I had bought my CX5400 in September of 04'. I am in college, therefore, I have tons of papers and projects due all the time. Last Thursday, my printer worked just fine the night before a huge project was due...it printed every color of the rainbow practically, like it has done since I bought the thing. Yesterday, I went to print something that had a few colors on it. Gues what color it did not print...I bet you guessed it...YELLOW!! How weird I thought to myself. I thought maybe the yellow cartiridge was dry or something, even though I just used it. So I contacted EPSON and refused to be charged almost 10 dollars because my printer was out of the year warranty. The man I talked to in technical service had no clue what to do with my printer. He suggested to buy a new ink cartridge. I had already done this (36 dollars down the drain because the thing still wouldn't work. Did you clean the heads? Of course I did. That was almost the first thing I did. Well he did not have any answers other than to buy a new printer or they would send me one, put a hold on my credit card, and send me a refurbished CX5400 or 6600 with only a one month warranty. I would have had to send mine back and depending on which printer they sent me, I could have been out 36+ dollars for ink. I told them I would think about it. GOOD THING I TOLD THEM THIS!!! I decided to call pre-order support (or whatever it is called) and ask what exaclty "refurbished" meant. The conversation did not go well! The lady spoke another language and really did not have a clue. I ended up hanging up on her because she became very NASTY. All day I contemplated on whether or not I would buy a new printer with a new warranty or send mine back and get a USED one. Then I sat down after class and looked online. Easy enough, I typed in "yellow ink stopped printing" thinking that I would not find any information. I came across this site and started reading it. I went to the website from Wes and thought...I can do this, so I began unscrewing my printer and taking all kinds of things apart. I put it back together and printed a test page. Still...no yellow. I looked at the picture again where it said to re-attach the tube. This time I actually knew what I was looking at and finally did this. When I plugged it back in, I printed a test page. No yellow yet. I did about three head cleanings and finally yellow ink came out. It was back to normal. Reconnecting the tube was the answer. I also laughed at myself because I took apart other things that did not need to be taken apart.

Overall, I wanted to say thank you to whoever operates this website and Wes because after fixing this problem, it works again. You also saved me 150+ dollars because I am not buying a new printer anymore. I am going to return those ink cartridges to Walmart and get my 36 dollars back. STUPID EPSON CUSTOMER SERVICE AND TECHNICAL SUPPORT. They DONT know anything and they are just out there to RIP people off!!!!

Thanks so much for having such great advice and information on this site to help the millions of people that bought this printer!!!!
by chickeedelsol21 on Oct 26, 2005 at 2:30pm Add comment
I definitely popped the spring off and it was a pain to get back on...but after I fixed that and hooked the tube back up....my printer works wonders again. Epson customer service and techincal service were useless, but this site was a great help!
by chickeedelsol21 on Oct 27, 2005 at 7:34am Add comment
I've read the whole thread and don't see this answer:

Is anyone willing to tell me if I have to go through this process to fix the printer not printing just because one cartridge is empty? Magenta is out and the printer refuses to print anything. Even when the computer print settings are set to "Black Ink Only." All we get is a printer error that says replace the cartridge. I'm reluctant after reading all this.

Is your experience that this issue is also related to the tubes?
by unknown on Oct 27, 2005 at 6:44pm Add comment
I was able to find my answer in one of the online manuals. It will not print if any cartridge is empty.

Thanks for maintaining this forum. - Anonymous
Ditto, Thanks a million for the help guys!
by Anonymous on Oct 27, 2005 at 8:49pm Add comment
The scanner error is easy to fix. open the scanner lid and look for the little lock thingy. jiggle it back and forth and then reboot the printer and this should fix the problem
by unknown on Oct 30, 2005 at 10:41pm Add comment
Thank you so much!!!
I had the scanner error message and followed your directions, and wa hoooooooo!
Thanks again!!!
I am now happy as can be over this issue, it's been like this for a few months!! all I could do was print not scan nor copy.


Deb - Anonymous
anyone know of any online manuals for this printer with info on how to install the ink system unit ?
by jason shanks on Oct 30, 2005 at 10:51pm Add comment
My ink is full, all colors are working but I am getting yellow lines runnng down my pictures only not text.
Thanks for any help
by Cath on Nov 1, 2005 at 3:57pm Add comment
Thanks for the information.

I had the same problem and after reading the posts here, I did find the tube disconnected.

After some fidgiting around and a few ink stains on my hands, I managed to get the tube and the stem back together.

Thanks to y'all, I'm up and running again!



by unknown on Nov 2, 2005 at 12:34pm Add comment
Yet again seems i have a poblem... however mine is all colours are printing except Cyan anyone got an idea on how to rectify this fault ive gone thro 3 ink carts but no cyan. its being drawn but not being printed thro anyone help cheers.
by unknown on Nov 3, 2005 at 5:29am Add comment
Hi I have the same problem (see below)with my Epson CX5400, did you ever find a solution? or did you have to buy a new printer? I have tried everything but cannot get it to work. Thanks M

I have an Epson Stylus CX5400. I replaced the Magenta ink cartridge with a new Epson Magenta ink cartridge (not a 3rd party cartridge). Then it stopped printing Magenta. The next day all the other cartrides were very low, so I replaced those as well. Now no ink comes out at all when I print - not even a tiny bit. The paper feeds through properly and it sounds as if it is printing just fine, but the pages come out blank. I've already run several head cleanings, a couple head alignments and tried reseating the ink cartridges and "recharging them" again. I've also tried putting some of the old cartridges back in (within an hour of taking them out) and no ink comes out at all with these in either.
by Anonymous on Nov 9, 2005 at 3:18pm Add comment
I have taken mine to the epson repair center they told me it would cost about £90 to solve problem i spoke to epson direct an they offered me a recon one for £82 and a 1yr warrenty with it.

I have Purchased an RX620 now (am i a fool ?) ive found that there are ink carts that u can buy to resolve problem if the lead as pre metioned is fixed.

Anyone wants these contact the following an they will see what they can do as regarding Supply of these Carts. (black, yellow, cyan, magenta (cleaning carts)

[email protected] Subject: CX5400 Clean Carts. - Anonymous
My printer was shooting blanks, I spent a whole day and night changing cartridges, cleaning etc. I finally accessed the internet and found this page. I telephoned Epson and mentioned that the tube comes away and was reassured that this was not the case in my printer and was a problem in an earlier printer blah blah blah. I have taken my printer to the epson express repair center today and they told me it would cost almost £100 to solve the problem and that it may as well be binned. I spoke to Ppson direct and they offered me a reconditioned printer for £82 and a 1yr warrenty with it. Again when I mentioned the tube I was told not to pay too much attention to what forums say as the people on here will say anything!

So rather than bin the printer and pay out for another, my husband decided to take the advice on this page and investigate for himself, lo and behold, the tube has come off and after much fiddling he has replaced it and the printer is working fine (ish) still get the odd line through colour printing but black & white is excellent.

So glad that this forum exists THANK YOU, THANK YOU for saving me the cost of a new printer!!!!!

by sheiladon on Nov 12, 2005 at 8:36am Add comment

I've just sent away for a yellow cleaning cartridge, thought the site might be useful.

CX5400 Cleaning Cartridges are available with FREE delivery for all goods shipped to addresses in the UK from:

http://www.365ink.co.uk

Cleaning Cartridges Epson T0321 Black, T0422 Cyan, T0423 Magenta and T0424 Yellow are each priced at £3.99 inclusive of VAT.

Andrew.
by Chatterbox on Nov 14, 2005 at 12:16am Add comment

Sorry the full thread for the above cleaning cartidges should be:

http://www.365ink.co.uk/epson-epson-stylus-cx5400-c-607_609_1213.html

Andrew
by Chatterbox on Nov 14, 2005 at 12:28am Add comment
Same problem as everyone else. My tube is still attached. I called tech support and a new (refurbished) one is being shipped out today Fed Ex. Customer service rep. gives very little info. except trying to sell the new models. I bought mine 11/26/04 and printed perfect until I changed cartridges. What a pain... - Anonymous
Sheiladon,
You may well find that the tube will come off again shortly unless you unblock all the tubes especially at the waste pads. This is the tube that blocks & causes the tube which you refitted to pop off due to pressure.
Dazz UK
by hpwizard on Nov 14, 2005 at 4:32pm Add comment
Hello Daz

Thanks for your reply, I appreciate it. I'm stumped now, how do I unblock all of the tubes? - Anonymous
Multiple black cartridges didn't print, so we checked for a disconnected drainage hose, found it, and reconnected it. Reassembled. Now we get a "scanner error" when starting up. Epsom said that "the only thing that will generate a scanner error is the lock/unlock switch." Since the switch is and has been unlocked, we must have done something wrong in reconnecting the scanner such that the false message is sent. IS THIS RIGHT? We checked that the tapes were firmly attached (and noted the caution about reconnecting them). Where should we look?


by unknown on Nov 16, 2005 at 9:54am Add comment
Reseat all the connections. Just because they look good does not mean that they are really seated correctly.
by Anonymous on Nov 16, 2005 at 10:50am Add comment
Thank you, anonymous, for your comment. When we disconnected the scanner unit, we found a gummy substance on the belt pins which we scraped off with our fingernails. The printer now works well. I guess the gum didn't interfere originally, but heaped up on the pins when we replugged them in. I put a small amount of silicon on the tube connection as suggested. And thanks to everyone. - Anonymous
Wow, this worked great!!!!!!!
I followed your instructions and now I have my printer back. Thank you very very very much,
Steve
by unknown on Nov 16, 2005 at 8:57pm Add comment
Well that's it folks, I followed the instructions on the yellow cleaning cartridge - 10 head cleans, wait 12 hours and a further 5 head cleans, and the I can definitely say the yellow print head holes are well and truly blocked and need the solid Epson ink sucking out of them.
However, I've decided to keep the printer for black and white photo copying only, which means it can be disconnected from my PC, any ideas how I can get over the problem of the Yellow, Cyan and Magenta cartridges running out the result of head cleaning routines being carried out?
I reckon I've spent over £130, just on head cleaning ink in the short life of this Epson excuse for a printer.
A full set of rather small Epson cartridges cost over £65, this is dearer than cartridges with the print heads attached!!!
I would really like to know how much profit makes its way back to Seiko out of this £65. The lowest price I've seen for a set of compatibles is under £5 inclusive of tax and delivery, which must surely yield a meagre profit, say the set of plastic empty Epson cartridges cost less than £2 to produce if that. £21 for retail profit, leaves around £42 for ink and Epson profit.

My real problem now is this - what printer to buy next? DEFINITALY NOT AN EPSON of that I'm sure.
There is some thing to be said for replacement cartridges with the print head attached, this is a virtually new printer every time a cartridge is changed, and at less cost than I'm used to with Epson, ha, ha, ha, ha.

Chatterbox

P.S. The only good praise I have for Epson is the durability of their ink on printed documents and photos, but that is ALL.
by unknown on Nov 17, 2005 at 10:39am Add comment
I want to thank www.fixyourownprinter.com and everyone who contributed to this thread.

I was skeptical that little tube being disconected would make my CX-5400 stop printing but that's what I found. After looking for several more days, I finally decided to follow the instructions at inkjetprinterhelp.us/duraink.html and my printer is now printing!

The poor design is disappointing but that's spilt milk.

Thanks, again!
by Anonymous on Nov 20, 2005 at 7:27am Add comment
Hi

My printer has a small problem. I was refilling my printer's ink cartridges yesterday, and this small thin black strip came loose from the right side. I've tried to find somewhere to reattach it, but I can't find a single thing. If anyone out there could please help, I'd sppreaciate it.
by unknown on Nov 21, 2005 at 9:21am Add comment
What brand of ink are you using? If you are trying to refill one of the Stylus CX5400 cartridges, you are wasting your time. You are not supposed to refill those.
by unknown on Nov 21, 2005 at 3:41pm Add comment
Thanks guyz,

I'm currently experiencing the same problem with my CX5400.
Rich
by Anonymous on Nov 22, 2005 at 8:53am Add comment
thanks for making such a good thread guys,
I've nearly had my Epson CX5400 for two years and it started printing little or no ink, so after finding your site i decided if im gonna for out for a new printer i might as well take this one apart - low and behold the ink tube was loose as described above! with a little TLC ive put it back on and its printing again.
Thanks guys!
by Anonymous on Nov 24, 2005 at 8:03am Add comment
I bought this CX5400 about a year and a half ago, and I thought long and hard about it. I had a Epson Stylus Inkjet that died in the middle of printing my taxes about 10 years ago. Took it to the repair shop, and they informed me that the problem is that on on Epson, you only change ink cartridges. On an HP, you change the cartridge AND the print head every time you change the cartridge. I bought an HP 620 then, and it's still working for my brother 10 years later. This CX5400 is dead, unless I can work some magic on it.

No one mentioned where the print carriage should be before you start disassembly.

The kicker in all this is the little sensor switch for detecting when the top is open. In spite of the warnings, and my careful reassembly, the holder got broken and now I can print just fine, but the scanner won't work due to a "scanner error."

Mike
by unknown on Nov 24, 2005 at 12:00pm Add comment
Check your connections of the cables you took out to dissassemble.
The "top open" lever does fall off but can fit on rather easily. However, if this is the problem you should not be able to print either?! The scanner cables are normally white/flat & need to be fitted perfect to work.
Hope this helps?!
Dazz UK
by hpwizard on Nov 24, 2005 at 1:51pm Add comment
I had a similiar problem. What I found was wrong is a tube became disconnected on the bottom of the printer. I had to take the printer completely apart to get to the tube and reconnect it. Epson is aware of this type of problem, However their service desk did not mention it to me. There needs to be some type of clamp on the tube.
by Anonymous on Nov 24, 2005 at 3:40pm Add comment
Ok i install this printer by choosing the type
of printer i had ( i didnt use a disk to install)
but i have some problems printing...
it wont print the paper so i dont know
what to do... i already checked the cables
and all that but it still wont
print i even had problems with the
test paper...
by Anonymous on Nov 24, 2005 at 9:54pm Add comment
It's nothing to do with the ink catridges. It's a small thin black strip that has become detached from something on the right side of the printer. The thin black strip is right above the gold belt. I just need to know where to reattach it.
by unknown on Nov 25, 2005 at 7:11pm Add comment
That is the encoder strip. There is a spring on the right (printer's right) side of the printer that the encoder strip attaches to. On the other (right) end of the strip it connects to a tiny hook. Move the carriage to the middle of the printer and you migt be able to see where it connects to. But you usually will need to remove the housing to get better access to the lower half of the printer.

It is hard to describe how to attach the encoder strip but I hope this helps.
by Anonymous on Nov 25, 2005 at 7:52pm Add comment
Ok, I see it's attached with a spring. But, I can't find where it attaches to a hook on the other side.

You got any relative details?
by unknown on Nov 26, 2005 at 10:35am Add comment
Try this page. http://inkjetprinterhelp.us/encoderstrip.html It's a big page so it might take time to load.

I hope it helps,

Wes
by unknown on Nov 26, 2005 at 11:02am Add comment
Hi, I'm also trying to solve a 5400 print problem. Same thing, color cartridges stopped working, so I followed the directions and took the thing apart -- the hose was still attached.

Put it all back together and now when it is turned on it comes up saying PRINT ERROR. Needless to say it won't print at all now. Scanner is working fine.

Of course, the printer is just out of warranty. Any suggestions on what might need poked to get the error to go away?


Stuck in Kansas
by Anonymous on Nov 26, 2005 at 11:28am Add comment
with the detached hose you generally get no print at all, not just colour. All I can suggest is that you retrace your steps (ie. take the thing apart again) & make sure you you replace/fit everything as was. Even us who do this all the time make mistakes!
Hope this helps?!
Dazz UK
by hpwizard on Nov 26, 2005 at 2:39pm Add comment
I also have the same problem with my CX5400. I just went in to Best Buy and purchased a HP. I have one of them at home that I have not touched for 6 yrs and this Epson was 2yrs old used at home by myself. I also like many of you liked the printer and all that it would do. But the company has a serious problem that they should really of had a recall on.
by Anonymous on Nov 29, 2005 at 11:01am Add comment
I figured I may as well add my crappy printer to the pile. I got the same issue with my 2 year old cx5400. I changed the black cartridge last night and low and behold I now get nothing but blank pages. I called Epson Tech Support and after making me clean the nozzles three times (even after I told them I just did that 4 times) they basically concluded that I have a "Hardware" issue. I said "no Shi#$\%". They referred me to their loyalty managemnt team who offered me a discount on the cx7800 or a free repair job. I told them I'd get back to them. Anybody hear things about the cx7800?







by unknown on Nov 29, 2005 at 8:10pm Add comment
when i turn my printer on (Epson stylus cx5400) it makes a funny noise and the cartridge holder doesnt move to warm up sound's like something stuck cant see anything what could i do
by unknown on Nov 29, 2005 at 9:22pm Add comment
Why don't the folks at Epson fix this problem BEFORE it goes out to the public? Unbelievable.
by unknown on Dec 2, 2005 at 2:14pm Add comment
Check and recheck all the connections. Just beacuse it looks good does not mean you have a good connection.
by Anonymous on Dec 4, 2005 at 2:15pm Add comment
I AM GETING ERROR MES ON THE VIEW SCREEN.
PLEASE HELP ME HOW TO SOLVE.
THANKS
BHARAT
by unknown on Dec 4, 2005 at 3:16pm Add comment
I am trying to figure out how to load 4X6 photo paper into my computer to print pictures, I keep getting a paper loaded incorrectly error, what am I doing wrong?
by unknown on Dec 4, 2005 at 5:37pm Add comment
I own a CX5400 with the tube problem. Thanks for all of your information--it really saved the day for me--I would never have found that little detached tube without your site and probably would have ended up buying a new printer.

I wish I had fingers a 1/10 the diameter and 5 times as long to make the job easier, but once I found that little bugger and tried a few times to connect the parts, I got it!

Thanks so much.

by Anonymous on Dec 7, 2005 at 5:37am Add comment
I have the same problem did you get it fixed and if so how Greg Emerson
by Anonymous on Dec 8, 2005 at 8:39am Add comment
I have the exact same problem and have done all you have done. I do not see a response to help question, have you been able to figure this out yet?
AB
by Anonymous on Dec 8, 2005 at 12:37pm Add comment
I just got a used Epson CX5400 which suffers from the blank pages/no printout problem described by many others, so I would like to try to isolate the problem to see if it, indeed, is a result of a disconnected ink purge tube. The problem is: I am having a hard time getting started.

I have spent hours reading over this forum, looking over the disassembly instructions posted elsewhere, but nowhere can I find a comprehensive, step-by-step set of instructions that will guide me through the process, so I find it difficult to get all my questions answered that will give me the confidence to proceed.

For example:
1) Is there any way to really know if the problem is a disconnected ink purge tube without actually taking the machine apart to see it? Where exactly is this tube located? Is it underneath the ink cartridges? Can I see it if I remove all the ink cartridges? (If so, can I even remove all the ink cartridges out at the same time to achieve this peek? If not, where is the damn thing?)
2) Besides needing to know where the tube is, I couldn't find any specific information telling me how to "access the cap assembly." I looked through all the detailed instructions in the Service Manual (chapter 4), but I could not even find something called the "cap assembly." Also, using generic language (i.e., "access the cap assembly" is a form of short-hand that that doesn't help someone who needs to be told in more specific terms what to do and how to do it step-by-step. Maybe I overlooked that particular tidbit of information about "cap assembly," but maybe it is strewn in a place I didn't find a reference to.
3) Must the "printer housing" be removed? Can the repair be done without that step? Can the tube be located without doing that step?
4) What does the tube look like? I spied a clear plastic tube with a green stripe near the bottom of the ink cartridge chassis. Is that the devil we are looking for? Where is the tip it got disconnected from?

The information in a forum like this is very valuable, but it would be much more useful if it could all be pulled together in one place, so that all the relevant instructions could be brought together (if only by html links) to read more like a page from a well-written technical book for the layman, instead of a bunch of bread crumbs leading to disparate clues that, when assembled together, form the solution to the puzzle.

I'm not trying to be overly critical; I'm merely asking for help while I try to offer constructive feedback that could result in an improvement in the way all this valuable information is delivered to people like me, who might like to effect our own repairs, but who don't want to damage our machines beyond repair in an attempt to do so.

Before I did an Internet search to discover this forum, I read all the reviews at Amazon.com by over 200 customers who absolutely tore this product (and Epson!) to shreds, because of its alleged clogged printing heads problem. Their condemnation is completely justified, and a company like Epson ought to be severely taken to task for pushing a product on the market which is so inherently flawed that it puts an inordinate technical repair burden on its customers. If I accept their collective judgment of this product, I should just accept the design flaw and view this product as a scanner only.

However, coming here gave the technical insight to understand that the design flaw can be fixed. So, I would like to tackle the challenge, but I can do it only with a bit more help and some clearer, step-by-step instructions. Anybody game, please?

jmb
by jmb on Dec 13, 2005 at 11:05am Add comment
There is an easy way to find out whether or not the tube has been disconnected without taking your printer apart. Open up your printer like you would if you were changing the ink cartridges. The ink cartridges are cased in a compartment that can slide to the left and right if you push down a little lever located on the bottom of the front corner. After doing this, slide the compartment over to the left. Underneath where the compartment was, you will notice a white and black contraption that can be pushed to the right. You will notice that it is spring loaded. Underneath this contraption is where the tube is, and you can easily tell whether or not it is disconnected. I hope this helps. - Anonymous
Okay, here is a quick and easy way to check and see if the print tube is loose.

1. Turn off the printer
2. While facing the printer, open the top portion of the printer to access the printer cartridges.
3. Locate the print head lever and flip it out of the way. The lever may be found by looking at the print head assembly and finding the brass screw on the outside of the print head. Toward the front of the printer is an L shaped cover. The lever is inside the cover and can be flipped toward the front of the printer with your finger.
4. Slide the print head carriage to the left side of the printer.
5. You should now be able to see the waste ink pad and the white tray they sit in. Push the tray to the right side of the printer with a screwdriver.
6. The tubes should be easily visible from here. This will at least let you see if you need to disassemble the printer housing.

Good luck. - Anonymous
i can't print with my CX5400 and i don't know whats the problem?
by Anonymous on Dec 13, 2005 at 1:34pm Add comment
Thank you, "Anonymous." That's an excellent, clearly written trouble-shooting tip!

With the printer OFF, I did indeed find that small, plastic, black lever, and I pushed it forward, thus allowing me to slide the compartment holding the ink cartridge way over to the left and out of the way. (I remember reading somewhere in the Epson manual that one should never attempt to move the print head, so was leary of moving things around for fear of putting them out of alignment. Your instructions gave me the permission to override that caveat.)

With the ink cartridges well out of the way, I could now push the black-and-white contraption to the right to reveal ---Lo and Behold!-- a clear tube (with a green stripe) disconnected from the black tip which extends from what I assume is an ink pad above it on the black-and-white contraption.

This quick and painless operation confirms that my machine does fall into the class of printers that suffered a "tube disconnect" at some time in its short life. I guess the next step now is to don the surgical gloves on some micro-fingers and re-attach it to the tip extending to the ink pad above it.

I assume that this operation can be completed from the top of the printer looking into its bowels, without necessarily tearing the scanner portion completely off. In previous posts, there is some advice given about taking certain screws off to remove the top of the printer, and the link to Chapter 4 of the Service Manual does go into great detail on how to disassemble the printer's various elements. But, unless there is an alternate access to this tube and the black-and-white contraption above it, I don't see the value (until guided otherwise by those with experience in performing this surgical operation!) of tearing the printer apart merely to get at the part of the machine your accurate and succinct directions just got me to.

Am I incorrect in reaching such a conclusion? Now that I can see the disconnected tube and the tip it must be re-connected to, can I now focus on stabilizing that black-and-white contraption out of the way in the right-hand corner, while I use some tools to re-attached that clear, green-striped tube back to that tip?

jmb
by jmb on Dec 14, 2005 at 4:57am Add comment
I have just recently been given a CX5400 from a friend who barely used it, and so far haven't had any problems with it, but after reading this gigantic forum thread, I feel confident that I can handle any issues that arrive. I want to congratulate all of you on excellent information, precise instructions, and incredibly useful links. Props!

Daniel
by dsp on Dec 14, 2005 at 6:52am Add comment
You are right JMB. I have the same problem. Took me a while just to find the little black lever on the side cartridge holder to slide left. Then you can see the little white with green striped hose. The key is after that to push the black rectangle thingy to the right to get that contraption out of the way. Once I did this I could CLEARLY see that there was a disconnect. Now I just have to figure out how I am going to go in there to reattach. Then I guess several print head cleanings and maybe realignment will get it working again. It must have been a design mistake because that shouldn't come loose like that. It figures because my printer was working fine a week ago.
by Anonymous on Dec 14, 2005 at 10:52am Add comment
How did you stabilize the black piece to connect the hose? It is so small and flimsy it's virtually impossible.
by Anonymous on Dec 14, 2005 at 12:52pm Add comment
If you're asking me, I haven't plunged into the operation yet; I'm still lining up my tools. To stabilize the black-and-white piece, which I think has been referred to as the "cap assembly," I've gathered a few different kinds of clamps, including a small paper binder clip. What I think I'll end up using, though, is a small (four-inch), lightweight, adjustable crescent wrench. Its jaws are just big enough to secure one of the upright, white posts to the rightmost part of the printer's cavity. I might insert a toothpick spanning both white posts and make the wrench's jaws grasp the toothpick to the black, plastic wall that I'll move the cap assembly against.

After that, I guess it's a question of doing the micro-surgery on the tube and the tip. I've rustled up a couple of medical forceps, and if they work, I won't need to buy needle-nose pliers.

jmb
by jmb on Dec 14, 2005 at 1:48pm Add comment
Hey jmb (and whoever else),
I just tried to print something out, it didn't work, I checked that little hose, it WAS disconnected, and with two needlenose pliers, I was able to (without taking anything apart) move the ink cartridges to the left, hold back that little black part and grab the black hose with one pair of pliers, and grab the little clear hose with the green stripe with the other pair. It took me about 5 or ten minutes of fenagling (sp?) but I managed to get it back on. Then I cleaned the heads just once and it worked like a charm!

Good luck,
Daniel
by dsp on Dec 14, 2005 at 2:25pm Add comment
Well, Daniel, you must be more dextrous than I am, because I've been fussing around with the tube and the tip for hours, and I just can't get the two to play together again.

I used a chopstick taped to the bottom of the scanner/printer cover to securely brace the cap assembly out of the way, but I can't manuever well enough in the tiny space where one has to re-connect the tube to the tip to get the two to hook up again. I've tried forceps, chopsticks, tweezers, and a pair of 5-inch curved, needle-node pliers, but I just can't seem to get enough leverage within that tiny space to stick the tube back on the tip.

Either the tips of the tools are too big to operate successfully in that tiny space, or my hands can't fit properly in that small working area. Congratulations to anyone who manages to connect the tube to the tip, but I'm at a point where I don't want to invest any more time into this boondoogle of a project. It's just not worth fussing around with any more.

I've got two other ink jet printers, so I guess I'll just use this machine as a scanner. If I ever want to activate its printing functions (assuming that they will work!), I'd rather use my time to make the money to pay a professional printer repair shop to make that happen. It's costing me more in lost productivity to try to rescue a machine that was designed with this fatal flaw from the start.

jmb - jmb
I have a slightly different problem - CX5400 and have read all of above - my tube is attached - I was doing alot of printing incl. color Christmas Cards - working fine - then the yellow which is 40\% full stopped feeding in - I have done all suggeststions I can find on internet -I assume just that one printer head is clogged and I need to order a cleaning kit - the printer works nd the other colors print - just not the yellow -anyone come up with another suggestion?
by unknown on Dec 15, 2005 at 11:52am Add comment
Well, before aborting the tube reconnect project, I gave it one more try, and I succeeded! I managed to connect the tube to the tip, and now my CX5400 can function as a printer and as a copier, as well as a scanner.

For those who might be tempted to abandon their own frustrating attempts to re-attach the tube to the tip, let me expand on the approach which worked versus the approach which failed. The answer is always in the little detail. In this case, it is related to the elements which comprise the connection that allows the ink to purge through the tube, so you need to understand the pieces you are dealing with.

The black-and_white contraption, or "cap assembly," which you must secure out of the way using a clamp (or a chopstick, as described earlier) contains a spongy sort of ink pad, which appears to drain into a black, plastic tip at the bottom of the cap assembly unit.

That black, plastic tip slides into a tiny, flexible rubber hose that is about an inch long.

At the other end of the tiny rubber hose is a white piece of plastic with some kind of sensor/filter device in it. The white plastic device has a ridge in the center of it, indicating the point to which the rubber hose should be attached.

The other end of the white plastic device needs to be slipped inside the clear (with green stripe) plastic tube.

In my machine, the disconnect occurred at the juncture where that white, plastic sensor/filter device should be inserted into the clear tube. Using tools like forceps and/or curved, needle-nose pliers, I had tried unsuccessfully for hours to connect the exposed end of the clear tube to the white, plastic device that was attached to the wiggly, flexible rubber hose. I found it impossible to achieve, so I was going to abort the operation, as my previous post indicates.

However, just before packing it all in, I tried something different. I used the pliers to pull the tiny, rubber hose off the black, plastic tip. Since I was unable to attach the tube to the hose while the hose was still attached to the black, plastic tip, I decided to reverse the process.

First, I removed the hose containing the white, plastic device from the black, plastic tip, making it an independent unit to work with. Then, and I slipped the hose (with white device stuck at one end) into the exposed end of the clear tube.

After that, I managed to stick the rubber hose back onto the black, plastic tip from where it came. And the connection was complete! The tube and the tip can play together once more. The ink will flow to the page!

That's the good news. The bad news is, after testing, I don't think my CX5400 is a very good printer at the moment: I've run the print head clean utility over a dozen times, and the nozzle checks I printed out show gaps. Also, the copying of a color photograph reveals banding all through the page, so things aren't anywhere near perfect yet. But I'll purchase one of those print head cleaner solutions in the hope that they'll take clear up those problems. If not, well, I'll still have a scanner.

jmb
by jmb on Dec 15, 2005 at 3:08pm Add comment
Anonymous,
Have you considered that you just have a bad ink cartridge? Every now and then (though not with this printer) I have purchased a cheap noname ink cartridge and it has failed to work for more than a few times (this doesn't stop me from buying said products, though). That holds to my theory of all consumer products and services: "You get what you pay for."

Daniel
by dsp on Dec 16, 2005 at 3:55am Add comment
Daniel, before finding this post and after trying several different things to get my printer to work, i DID consider it was the cartridge (new, Epson brand - not a refill or cheapie). After returning it to the store and trying another new one - it became obvious that it was the printer, not the cartridge. I am sure that people thought of the obvious first. - Anonymous
Just wanted to say that I had the exact printhead cleaning problems as many have posted about. I also had to reconnect the tube which disconnected after so many cleanings. Thanks to reading posts on this forum I was able to get my printer running again, but if I have to buy a new printer in the future, I will not buy Epson again unless they change the design of their printhead assembly.
by mjoe on Dec 16, 2005 at 7:49am Add comment
Saved the day! Thanks for the tutorial, it was the little hose!
by unknown on Dec 21, 2005 at 11:11am Add comment
i am having a printing problem just liske everyone els, except mine wont print scan or copy. when I turn the machine on it comes up fine but once i try and do anything with it, it goes into a error. I saw the message where the person said to move to the lock switch a few times and reboot the printer did that. Once Itried to scan again to test, it went through the warm up nad right into the error light again. Dont know what to do.
by unknown on Dec 23, 2005 at 1:33am Add comment
Thanks to everyone explaining the tube disconnection problem -- this is what was wrong with my printer too. Getting the tubes connected is largely a matter of having the right tools. Also, if the tubes are wet with ink it will be very difficult. Try to get a paper towel piece in there to wipe the ends clean.
So, my printer now prints all four colors, but the quality is horrible, lots of missing lines, even after several cleanings. I fear my printer will never be the same.
Ken
by Anonymous on Dec 23, 2005 at 4:11pm Add comment

I take the last part back -- after many cleanings, maybe 5-6, it suddenly cleared up perfectly.
Thanks Again!
Ken

>>>> I wrote....
Thanks to everyone explaining the tube disconnection problem -- this is what was wrong with my printer too. Getting the tubes connected is largely a matter of having the right tools. Also, if the tubes are wet with ink it will be very difficult. Try to get a paper towel piece in there to wipe the ends clean.
So, my printer now prints all four colors, but the quality is horrible, lots of missing lines, even after several cleanings. I fear my printer will never be the same.
Ken
- Anonymous
Wonderful site! Saved the day!

Thank you! Thank you! Thank you!

Merry Christmas!!!
by unknown on Dec 24, 2005 at 9:10am Add comment
Yeah it's true - the replacement is working a treat.
Won't be visiting this site any longer - too painful

Bye - Chatterbox
by unknown on Dec 24, 2005 at 2:03pm Add comment
Hi Chatterbox

What did you do to get a replacement printer.

Regards

Satpal - Anonymous
hi all

man it sounds like this printer just plain sucks. I found the tube and reconnected it. Nothing happend. So i tried hot distilled water on print head with no results. It seems it will never work. All i get is blank pages. I am gunna get my shotgun and destroy the printer. I WANT REVENGE from EPSON!!!!

Thanks anyways for all your guys imput it helped guide me.
by Anonymous on Dec 29, 2005 at 9:54am Add comment
I had this problem too. I did as suggested, and found the tube disconnected. I connected it. But then when I powered up, I got
an error message. Said to check documentation, and call service dept if necessary. Can't get rid of the message unless I shut the machine off. I have replaced this printer with a HP printer some months ago, but never junked the Epson because I was hoping there was some salvation for it. Now I don't think so any more.
But thank you for this SITE, it sure did help. I am putting you in my "favorites" for future reference. Thanks again.
by Anonymous on Dec 29, 2005 at 2:28pm Add comment
I'm So Glad I found this Forum! I Was Printing Up Wedding Invitations for my friend, Changed the BLACK cartridge, and yep, you guessed it, It prtinted blank. I found this site, Put The tubing back together, and YAY, my printer works again, Not to mention my fingertips are all black...LOL.
I took a differnt approch however, I brought the mode to change cartridge, slid the cartdidges out of the way, moved the tray/pad (that has the top part that you connect the hose to underneath it) over to the right and connected the hose to it, no screw drivers were neede. just 2 needle nose pliers and a Flashlight!!!! GOODLUCK ALL.
by unknown on Dec 30, 2005 at 8:26am Add comment
I followed the procedure and reconnected the tube. Now, instead of getting blank pages I'm getting nozzle check results that show broken lines, especially with the black cartridge. What causes this problem? I've tried cleaning the heads more than 6 times, to the point that I had to replace all the color cartridges. What else can be done at this point?
by RobCS on Dec 31, 2005 at 9:29pm Add comment
The print head is still partially clogged. Keep trying the cleaning utility or better yet order the cleaning kit they sell here. You want to order the plus kit.

Use this link to buy the kit.
http://www.fixyourownprinter.com/kits/epson/K89

Have a happy New Year.

Wes.
by Anonymous on Dec 31, 2005 at 9:51pm Add comment
I've tried cleaning the print heads a couple more times. Before the color cartridges ran out the nozzle check for them showed about 90\% of each color's line. Since replacing all 3 color cartridges (they ran out during the head cleaning), all 4 cartridges are showing only about 20\% of each line. I don't know why the brand new color cartridges are doing so much worse than the old ones did.
by Anonymous on Jan 1, 2006 at 6:41am Add comment
By the time I buy the cleaning kit, and a new black cartridge to replace the one that's almost empty from all the head cleanings, it would add up to about half the cost of a new all-in-one. I was thinking of going with an HP, but the biggest complaint with the HP 1410 and 1510 is that they have such small (and, in the end, costly) cartridges due to the small 5 ml capacity. I'm thinking of getting the epson CX4200. Has ANYONE read anything bad about them? I couldn't find much of a complaint list on this site.
by Anonymous on Jan 1, 2006 at 5:34pm Add comment
I bought an Epson sx4200. The printer is completely useless. It will not print ANY color including black if ANY of the ink cartridges is empty. Obviously this is a scam in order for Epson to sell ink cartridges. Furthermore it tends to hang up if printing more than 10 pages in a row. I never received the factory rebate either. EPSON IS COMPLETELY USELESS. - Anonymous
(I am one of the above Anonymouses. Have since registered.)
After re-attaching the loose hose, I get the error message about
reading documentation, or calling service. But I no longer have the printer attached to the computer. It is only plugged into a wall outlet. Thought I could use the printer option-in a 'stand alone' mode. - NOW, I wonder if I reconnect the printer and run the installation software, would the error message go away? (the error message says "SCANNER ERROR" not printer error. It's a hassle to reconnect to the computer,and reload the software, when I already have the replacement machine (HP) connected and operating perfectly. and I'd hate to go thru all that if it will not make any difference. Does ANYONE KNOW ??? or do I have to go thru the hassle and find out for myself? anyone??????
by zuki on Jan 2, 2006 at 2:23pm Add comment
Anyone seen "Office Space" where the guys take their copier out to the field? That's how I feel right about now. My problem started this summer with low ink and fading prints. Not being able to afford new cartridges at the time, I replaced the cartridges after a few weeks and it then refused to print at all. Today I found this site.

My tube was still connected, but after taking this damn thing apart I found the tube to be fully clogged with semi-dried ink. I tried taking the tube out but found it was wedged behind the assembly. In a moment of blankness, and after trying six different angles, I pulled on the tube. Of course, it broke. I went ahead and cleaned every part of the tubes out using twist ties, needles and toothpicks, including the connectors at both ends. Then I rerouted the longer piece of the tube.

This process took about 2.5 hours. When I had reassembled the machine, I tried a couple more head cleanings. Then it told me I was out of ink and it will not do any more cleanings.

My hunch is that when it ran out of ink this summer and I did not immediately replace them, the ink in the tube dried/hardened, something like printer constipation. Then I apparently used an entire set of cartridges trying to run multiple head cleanings on several different days. But no ink ever came out! Please don't do what I did. If your tube is not disconnected, then throw the thing out. I'm taking mine to the field.
by unknown on Jan 16, 2006 at 10:13am Add comment
I spent way too much time talking to Epson Troubleshooting because in the end, they (he) had nothing to offer. I was given the impression that I was the only person in the world who had a printing problem after changing ink carts. Now I know differently and after buying four Epson printers and indorsing their products to everyone I know, never again will I buy an Epson. I don't think the dumbbell treatment by Epson reps is very smart. Epson better consider a re-call/fix it program soon if they want to stay in this line of work. By the way, the hose was clogged and disconnected.
by AWS on Jan 17, 2006 at 7:35am Add comment
Epson online support could offer nothing and in no way was I going to pay $10 to ask a question. I reattached the tube and have had no problem except now I need more ink to do more head cleanings. I love this printer, BUT it is strarting to seem like it may be time to change it up in the household.

Thank you again.
by Anonymous on Jan 17, 2006 at 2:51pm Add comment
You're more than welcome. I too have made the second purchase of ink supplies and that doesn't thrill me either. That stuff is expensive.
by AWS on Jan 17, 2006 at 9:06pm Add comment
Has anyone got a solution to fix the tube so it will not fall apart?
by AWS on Jan 18, 2006 at 9:44am Add comment
If you mean so it does not Dis-connect again....When I put my tubing back on, I put a dab of glue (I used 'Gorilla' glue ) on the outside of the connector before I slipped the tube back on. A little dab'll do ya.
by zuki on Jan 18, 2006 at 12:31pm Add comment
I also used a little dab of gorilla glue on the outside of the hoses after reconnecting them and it appears to be holding (it was what I had!) - Anonymous
I also have the problem with the Epson Stylus CX5400. The hose fell off when my mother in law changed the ink cartridge. It took a little less than an hour to reattach the hose what with disassembling the top end of the printer so I could fit my hands in the small space and having my wife hold the spring loaded tray to the side so I could get my needle nose pliers and tweezers on the hoses. I am going to need the print head cleaning kit as after a dozen or so head cleaning operations, I have ~70 of the text when I run a B&W copy (text is chopped off at the top or bottom of some rows) and color copies are severely banded. The printer sat for about three weeks and I am sure that the ink has dried in the print heads. I cannot see just continuing head cleanings as those ink cartirdges are expensive. My concern is that the cartridges were changed; when I got the printer to work on the menu said they were all at 80\%. After the dozen or so cleanings and ~12 pages of prints (the B&W and color copies as well as a few nozzle cleanings), the ink levels now report as only 50\%! I'm a bit worried as to how the printer could have used 30\% of the total in just running the head cleaning routine and where is all thatink going? (no puddles under the printer). I would like to thank all who posted to this web site for the invaluable information that will allow me to save $100s on a replacement printer (assuming that the head cleaning kit fixes the print quality). Epson's tech support sadly did not help out my mother in law when she called them. She was put on hold for a good 15 minutes on a long distance (not toll free) call just to find a place where she could get the printer serviced (it is well out of warranty). All the techs could / would tell her before putting her on hold was that the printer had a problem and would need to be serviced after they had her run a few head cleanings and nozzle checks. With the hose disconnected, it was no wonder that it would not print.
by CurtS on Jan 18, 2006 at 6:55pm Add comment
I have an Epson CX5400 printer. I read many of the forums above and I seem to be having the same problem. Have had it for a little over a year...quit printing, bought new cartridges, still running blank pages through as if it were printing. I pretty much just need to know the steps in order to cleaning what needs to be cleaned and how to take it apart and put it back together. I'm not very great with this technology stuff!! I'd greatly appreciate your assistance! Thanks.....Kara
by kara on Jan 20, 2006 at 8:15am Add comment
Kara

Read Anonymous (1/1/06 5:51 AM)post, it'll tell you about cleaning it.

- n7xlq
After, going through 3 rounds of new ink(at least), and attaching and re-attaching the tube, my father (AWS) and I have giving up and we decided to buy CX7800.

by n7xlq on Jan 20, 2006 at 9:15am Add comment
You mean you would buy ANOTHER Epson ????? Not ME !!!! EVER !!! I replaced mine with a HewlettPackard (HP) and am doing fine, thank you. I would never give Epson another chance to rip me off like they did before !
by zuki on Jan 20, 2006 at 9:22am Add comment
Well, you're right. Epson has not done enough to fix this. They offered to repair the 5400 for free, OR, let me buy another printer with this previous problem taken care and at a discount, but not do both. Thats the rub. It's the troubleshooting group that I really do not care for. I spent an inordinate amount of time and money with these clowns to no avail. They knew about the problem and could have resolved it in the first 5 minutes. I think Epson should re-think the policy of how they treat their life-long customers amd show a little more respect. My first printer was a tractor printer, then a Stylus 600, the 5400 and a 620. All the others still work, even the tractor when it was retired.
by AWS on Jan 20, 2006 at 11:49am Add comment
Well, I got the best of both worlds on this one. I contacted Epson to receive the $40 discount code via e-mail. In the meantime, I found this website, followed the link provided by Wes, and fixed my problem. So, I still have the CX5400 and will be getting the $40 discount on another purchase. Of course, Epson gets a sale out of the ordeal, but at least I did not have to rely on them to fix the problem.

Also, I secured the tube with two wire ties. Let's hope it holds. - Anonymous
Epson Tech Support has rigid guidelines imposed on them concerning this issue. They're not supposed to acknowledge the problem, and there are certain troubleshooting steps they HAVE to go through before a hardware failure can be determined.

Blame corporate policy, not Tech Support.
by soupy on Jan 20, 2006 at 9:42pm Add comment
does anyone have pictures of the inside of the all-in-one? I took it apart to clean it after a local place charged me $40.00 to keep ito n a shelf for two weeks - a piece came off and I do not know where it goes... help:(
by Anonymous on Jan 22, 2006 at 1:41pm Add comment
Describe it? we'll tell you where it goes?

- n7xlq
I also spent several hours today with an Epson CX5400, attempting to address this problem. Kudos and many thanks for the advice about the disconnected tube, as that was the ticket to get past the blank pages, but in the end, this printer is still a piece of crap that I would not wish on my worst enemy. Since it has been sitting idle waiting for attention with the disconnected tube problem, the print heads obviously dried out and became clogged. I got the tube reconnected, and after more than a dozen head cleanings later, it would print everything except magenta, and still with banding and gaps. Now it reports that I am out of magenta ink, event though the magenta cartridge is CLEARLY full of ink. Won't print a damn thing now until the magenta cartridge is replaced, and then I know that I will still have to deal with the clogged print heads. I am returning this printer to my unfortunate friend tomorrow, with this advice: "Do not waste any more time or money on cartridges or service for this LEMON! Go shopping for a new printer." End of story.

P.S. Even if you are skilled enough to reconnect the tube and get the thing printing, you are almost certainly guaranteed to have more problems with print head clogging and rapid cartridge consumption trying to clean the heads. Unless you have considerable time and money to waste, I don't even recommend bothering. This unit would make a better doorstop or boat anchor. Seriously.
by unknown on Jan 29, 2006 at 9:43pm Add comment
Well I gotta say that I am glad I found this website. I thought I was the only one with this stupid printing problem.

Seeing how many unhappy customers Epson have on their hands simply on this forum for the CX5400, I would have thought a recall might be issued by Epson to fix this hose and clogging issue but I guess that is wishful thinking.

It still amazes me that I dropped $160 bucks plus another $80 for ink cartridges on a printer that worked for only a year when my POS $60 printer from college worked for 6 years (and still works)just fine. It certainly did not scan and copy but it printed fine after sitting for months at a time.

I guess it is time to do some printer shopping....

Any suggestions for comparable printers from other vendors?

Am I going to have similar problems with another inkjet printer if I let it sit for a couple weeks without printing anything?

Thanks!
by unknown on Jan 31, 2006 at 1:08pm Add comment
I replaced mine with a HP (Hewlett Packard) PSC 1610 all in one. I've had it for about 7 months, and it is doing fine. Don't know how it will be for the long term, but I have no complaints yet. Just made the first cartridge change a couple weeks ago, and have had no problems. I can't help you with the question about not using for
a couple weeks, because mine is used at least once a week.

My first printer was a Lexmark. Lasted a year and a half.
The second was the Epson, and it lasted about a year. Worked beautifully when it worked. But when it stopped working....Nightmares ! And I will NEVER buy another Epson.
by Anonymous on Jan 31, 2006 at 2:36pm Add comment
I restored my computer and accidently erased all my printer driver info... I tried to burn my printer driver info onto a cd for back-up but it didnt burn properly..and I cant locate my printer installation cd anywhere, I tried installing a new printer driver but when it asks you to pick the printer make and model mine was not listed.. can someone please help?
by unknown on Feb 5, 2006 at 1:19pm Add comment
Go to the Epson web site click on "Drivers & Support" then follow the prompts.

by Anonymous on Feb 5, 2006 at 2:40pm Add comment
I replaced all the ink cartridges and I had the same problem with the hose. I got that fixed thanks to this site. But now the ink monitor indicates there is very litte ink left. When I take a cartridge out and shake it, it seems almost full. Is there a way to get a true reading of the ink level? I don't want to have to replace them again when they're still almost full.

Thanks.
by unknown on Feb 6, 2006 at 6:18am Add comment
You can reset the ink level with a chip resetter. email the sales dept here they might have some available. (check the contact page for the email address) I have heard a few bad reviews from the eBay $4.00 resetters. But you choose what is best for you.

I hope this helps,

Wes.
by unknown on Feb 6, 2006 at 11:25am Add comment
Wes, I e-mailed the sales department twice & haven't gotten a response. Where can I get a chip resetter & how much do they cost?

Thanks. - Anonymous
Hi!
My Printer scans and copies but will not print from computer.
Any body please help.
Mike!
by unknown on Feb 9, 2006 at 10:53am Add comment
I'm having same problem as Mike Joynson (2/9/06) My printer will copy, but not print from computer. I don't see a response to Mike's question. Should I uninstall and reinstall the printer fix the problem?? - Anonymous
MY YELLOW HAS STOPPED WORKING,THE OTHER COLORS ASE FINE,I'VE CHANGED THE YELLOW TWICE,AND STILL NOTHING,I'VE DONE ALL THE HEAD CLEANING ECT.CAN ANYONE OUT THERE HELP ME.
by unknown on Feb 12, 2006 at 10:44am Add comment
My problem was like Rachel's: with each successive cartridge replacement, that color no longer printed on the 'nozzle check.' I used Epson.com's tech support via email, despite my cx5400 being 2 years and 6 weeks old. They responded within a few hours and offered the usual recommendations, all of which I had tried previously. BUT, they also told me to call their tech support line (not toll-free, but that didn't matter) and they waived the $10 charge.

When I called, the man was very nice and offered me three options:
1) they would have FedEx pick it up, Epson would repair it, and FedEx would return it, all at no charge, or
2) I could buy the cx7800 for $110, or
3) they would send me a $40 gift cert to be used at their online store (only).

I hadn't yet decided what to do when I found this excellent forum! I visually checked my hoses and they are both connected, although the clear hose does appear to be clogged with old ink. I suppose I will take advantage of their extending the warranty and get them to repair it (or clean it, as the case may be).

I have really liked this 3-in-1 machine, and I like how Epson is now extending the warranty to over two years, at least for this problem. They may not have stepped up to do the right thing for others earlier, but I have no complaints with how they are handling this issue now. Luckily, I have a 2nd printer that I can rely on while repairs are pending. Just wanted to provide some balance to the discussion about Epson customer svc, and to thank www.fixyourownprinter.com for doing a great job.
by unknown on Feb 13, 2006 at 1:04pm Add comment
Hi I got this problem with my printer. When i turn it on the red light that says error appears and it says "Scanner Error" and the whole printer doesn't respond anymore. I tried to reset it and everything but it is not working. If some1 knows about this and could help me it would be great. Thanx.
by E on Feb 14, 2006 at 11:36am Add comment
Thank you...thank you...thank you everyone who posted such helpful advice about the disconnected hose!

My CX5400 suddenly started printing blank pages, and Epson wanted $10 just to talk to me. Just on general principle, I would replace the printer before I paid them to help me fix their mistake!

Anyhow, this site was the first thing that came up on my Google search. Sure enough, it was nothing more than a disconnected hose. It's very frustrating that Epson hasn't fixed such a widespread problem, but I'm so happy that I tried to fix it before writing it off as dead and spending money on a new one!

I have bookmarked this website...what a treasure! I do have one question though: how do you clean the nozzels? Are those the things that poke up into the cartridges? Do they come out, or do you use a q-tip?

Cara
by unknown on Feb 15, 2006 at 2:41pm Add comment
Howdy, I just completed my third repair of these style printers. :)
An important note about the "Ink system Unit" hose issue. The reason the hose comes off on these printers is because the hose going to the waste ink pad under the printer clogs with dried ink.

Replacing the hose doesn't completely solve the problem or at least not for long. Although it's a pain the only way to solve the problem for good is to remove the printer chassis and clean out this tube. (Very messy by the way.)

Windex does a great job of cleaning the ink.

Second issue is the scanner error, if you had removed the scanner from the printer, you had to disconnect a couple of ribbon cables. When these are put back on, the cables can be damaged.

If anyone out there needs help on resolving this issue just email me.
by Srtoys on Feb 17, 2006 at 2:40pm Add comment
I am about to remove the scanner unit. In the directions it says to pull the tab in order to discconnect the cables. I am hesitant to do this as the pin holding the metal does not look as though I can I will be able to reassemble. (I will have to break the connection) Is this really what I have to do to get the scanner unit off so I can reattach the hose for the printer.

Thanks for your help

- Anonymous
You should have added that you also need to remove the pads and clean up the sludge or the tube will quickly get blocked again since it has nowhere to discharge. I wash it in the sink under hot water. If you do so, make sure the wife does not see you and clean the mess up afterwards.
by moe on Feb 17, 2006 at 8:25pm Add comment
Thanks, I forgot to mention the ickiest part of the job.
And yes I make sure the wife doesn't see. :)
by Srtoys on Feb 17, 2006 at 8:30pm Add comment
My problem is I used a 3rd party ink cartrige. Black worked fine but the megenta did not work well. Then printer stopped working saying there was a megenta "ink cartridge error" and that it needed to be replaced. I bought an authentic megenta ink cartridge and replaced it and it still indicates there is no ink cartridge in the megenta slot and displays the "ink cartridge error". It seems as if the sensor that detects the ink cartrige is not working? and so the machine does not work. Is there anythin to fix this? I did not see any other problems like this in the bulitin board.
by unknown on Feb 18, 2006 at 4:03pm Add comment
Yes you need to disconnect the ribbon cables. You shouldn't need to break the strap just carefully pull the ribbon cables up out of the strap and then you should be able to remove them. When I reassembled I did not put them back un der the strap and it doesn't cause a problem.
by Anonymous on Feb 20, 2006 at 5:53pm Add comment
When the printer is not seeing the cartridges it usually means that the connectors on the back of the cartridge holder have ink on them. Put some windex on a paper towel and wipe them off. Also wipe off the chip in the cartridge. If this doesn't help there might be some damage to the ribbon cable which is not easy to repair.
by Srtoys on Feb 20, 2006 at 6:00pm Add comment
The magenta stopped printing on my CX5400 last week. I checked the tube and saw that it was disconnected. There was no slack in the tube, so I figured there was no way my fat fingers could get in there to slip it back on. Also I had no desire to buy two sets of long tweezers. I figured the only way I could easily access the tube was from the underside. So I bit the bullet and disassembled some of the printer according to procedures shown on http://inkjetprinterhelp.us/cx52003.html. I followed the steps for "Scanner Unit Removal," "Middle Housing Removal," "Main Board Removal," and "Printer Mechanism Removal." I skipped over the sections for disassembling the scanner unit and for removing the print head. It was intimidating at first, but not too difficult. The pictures are grainy and leave you to guess a little bit. I would recommend wearing gloves. The "pressing plate tab" is basically a clip. It will snap back on easily as long as the hook end is in the obvious slot. The ribbon cables will pull right out, and will slide back in if you put pressure on the bent edges. It's easy to figure out which cables go where. The main board is easy to remove, but difficult to reposition and screw down during re-assembly. Be sure to remember where the screws go. A magnetic screwdriver helps. The CN5 cable will come out if you pry off the top of the white plastic receptacle. Try to keep the pins of this cable straight. When removing the printer mechanism, the diagram is confusing. Just look for the four screws that are holding it to the bottom plastic base. The ink tube needs to be detached from the base where the squeeze clamp is. Finally turn the mechanism upside down, and you will have open access to reconnect the tube near the print head. When re-assembling, reverse your steps, and pay attention to the warning statements in the directions. Re-assembly went fast for me, but the one pain was attaching the main board like I said (the corner screw kept falling into the crevice). So after all that, I plugged in the power and USB cables, and turned it back on. After a long warm-up sequence, I ran the head cleaning procedure. Then I ran a test print and all of the colors worked again (amazingly).
by Huts on Feb 20, 2006 at 8:46pm Add comment
The inkjetprinterhelp site will be up again soon. We moved to a new host and they are atill goofing around setting up the account.
by Anonymous on Feb 23, 2006 at 10:01pm Add comment
They are sending me a new 5800. Or refurbished.....I don't care. I spent $71 bucks on ink. Is this a POS like this one?
by Anonymous on Feb 25, 2006 at 2:20pm Add comment
Well I just got a new? one from Epson 'cause of this problem. I took the carts out of the 5400 prior to landfilling it and they sent new carts as well. I 'kinda wanted the 5800 but this prints a test page, so i guess i am happy.

Says they want a return but CSR said to give it/throw it away. So I did. - Anonymous
This may be a little off topic for this thread. If so, sorry.
Does the CX7800 suffer the same tube and ink clogging as the 5400?
Epson support offered me a deal on one because of the 5400 problems. I just wonder if it is any better, or worse!
by phillipbj on Mar 1, 2006 at 9:40am Add comment
I am about to print 1000copies (cover only) of our Graduation Program, but so worried about the ink's consumption.

In view of that, may I know HOW MANY COPIES does an Epson Stylus C65 can print using a brand new set of inks.

Thanks,
by unknown on Mar 2, 2006 at 12:14am Add comment
I've had the same problem. My hose was disconnected, but I reconnected it. This did not fix the problem, so I ordered the head cleaning kit. I've cleaned each color more than once. Still no success. Any suggestions?
by Anonymous on Mar 4, 2006 at 3:56pm Add comment
hi, can anyone tell me if the disconnected hose repair applies to the Epson CX3650, as i have been reading the problems regarding printing and mine is exactly the same. Thanks for any information, its appreciated.
by geordie-girl on Mar 4, 2006 at 8:16pm Add comment
I have a Epson CX5400. The printing quality of the black ink has gone down. I am missing sections in my printing and in my nozzle check. The color ink looks fine. The tube is connected. (God I wouldn't have enough patience to reconnect though). However, after head cleanings and doing more nozzle checks and changing ink cartridges the nozzle check gets worse that is the black ink has almost disappeared. I use off brand cartridges, but I am assuming that this problem is a clogged print head right. Or when you have a clogged printhead is it all of the colors that malfunction. I haven't been using my printer very much and I just changed the cartridge a week ago then didn't use and now all of this happens. I just want to be sure that it is a clogged print head. And when I clean it with the solution. I only need to clean the black nozzle correct. Thanks, Steve
by unknown on Mar 4, 2006 at 10:42pm Add comment
Hi There. I have the EXACT same problem as you except I have used 3rd party cartridges before so at the time my magenta quit printing, all were Staples brand. I again used Staples brand to replace my magenta. After I replaced my magenta it started saying I was out of yellow ink too (I wasn't). I decided I better get the EPSON inks since the printer message kept telling me I wasn't using EPSON cartridges. I bought a new yellow and magenta and installed them and now the yellow prints, but the magenta still will not. I read the responce that was posted below yours, but it doesn't specifically mention the CX5400. Have you had any luck repairing yours? I have never attempted more than the head cleaning utilities and replacing cartridges and don't want to totally mess up my printer beyond repair.... I have contacted epson, but expect to get the same answer as you now that I've read this and I really can't afford to take the printer to a shop. I would appreciate any information you have about how you fixed your problem, if you have.
Thanks!
by Anonymous on Mar 11, 2006 at 7:44am Add comment
Anonymous, compassmicro will get back to you. email Moe at [email protected] I think he has a few in stock. I have heard a lot of bad things about most of the eBay $3.00 wonders from eBay.

A good chip resetter will usually cost around $10.00 to $15.00 Some of the better resetters will include a evsta guide so the newer slim ink cartridges.

I hope this helps,

Wes.
by unknown on Mar 13, 2006 at 12:08pm Add comment
Is there a way to adjust the Epson CX5400 to print only in B&W? Apart from selecting no color option in the printer settings options, is there a way to download and install B&W color management scheme so it will not ask for a color cart when one is finished.

The color cartridge is finished and not available and the printer does not want to work only with the Black one in place. I find this some what annoying since I do not want to print or copy in color. Any suggestions...?
by unknown on Mar 18, 2006 at 4:42pm Add comment
Hi there,

I thank all of you for this thread cause it helped me to get a printer to print because of the hose not being attached.

But here is another issue that I am having and didn't see that anyone else was having this issue.

After I took the whole thing apart which was a pain in the rear. I was able to get to the tube and sure enough it was disconnected. I took the hose and other components which the ink flows through that did not have circuitry attached to it and soaked it in boiling hot water to clean all the ink off of it.

This worked perfectly after attaching everythign back I told the printer that I reinstalled new cartridges so it can reset and fill up with ink in all the right places.

After I did this I was able to successfully print so I thought. It will print Cyan, Magneta and Yellow but it refuses to print from the black.

When I do a cleaning the ink levels go down but when I go to print or do a nozzle check black does not produce onto paper.

Any help would be greatful with this situation.
Shawn Mulligan
by unknown on Mar 20, 2006 at 6:05am Add comment
My printer is having this problem as well, it goes through all of the motions of printing but spits out blank pages. So without pulling anything apart I checked it out. you know, moved the cartraiges aside and then pushed the little black and white thingy over. But the tube is connected. So now what? I haven't a clue how to start pulling it apart but I'm willing to give just about anything a shot considering it's not on warrenty anymore and it's useless as is...

Thanks!
by Anonymous on Mar 21, 2006 at 11:51am Add comment
Cool that was it the hose came off... thank you,I just had to run several head cleanings to get the color to print just right.
by unknown on Mar 23, 2006 at 2:31pm Add comment
Hello, I just found this website yesterday to fix my printing problem (no need to go through the same description as almost everyone else here). I am very glad I first looked for tips on the net. The whole thing took 20mn : careful disassembly of the printer, check of the ink tube (quite clogged with dried ink but still connected) and reassembly of the printer.

The plastic tube was full of "pasty" ink. I didn't have any ink cleaning solution and I didn't want to remove the tube completely for a first try. So I unclamped the tube in one end, pressed hard along the tube with two fingers (making sure with my other hand that I wouldn't pull out the tube) and forced the devilish paste out. When I got most of it out, I put pack everything in place, ran 10 head cleaning in a row, et voilà :)
Printing from linux looks very nice again. From windows, I cannot say so, the printer driver setting for simple text makes the output quite mediocre. Printing pictures is just fine though :)

For people afraid of removing the scanner unit's cables, don't worry, just be gentle, don't remove the connectors themselves from the electronic board, only the cables pugged into the connectors!
by unknown on Mar 28, 2006 at 10:32pm Add comment
I would like to say thank you to whoever wrote this piece. After coutless hours of "self service" on my machine I was just looking to buy the same printer and I found this! It was exactly on the money! I cannot seem to reach the tube but I will tell you I can see that my tube is D/C'ed from the port. It also has some dry ink in it as well. You folks just saved me about $260... Thank you and keep up the good work.
by unknown on Apr 1, 2006 at 3:46am Add comment
Just tried to copy again using black button, and did not get a copy. I guess the copy was done with color (colors still printing and copying) Since it is printing, does that mean that the tube is still connected.
by jakjr on Apr 3, 2006 at 3:05pm Add comment
Hi -

thanks to the instructions on this site, I got the printer apart fine, but when I went to clean the tube I took the whole thing apart to get the tube out to clean it (it was full of dried ink) and am not sure now how it all goers back together. are there any pictures of the assembly of the part that holds the tube (that black casing part) anywhere that anyone knows, or can help me get it back together? Thanks
by Onyx on Apr 4, 2006 at 10:17pm Add comment
I also had the "plugged hose" problem, but it was a little
worse than the hose falling off.

The hose had dried ink in it. So I had to actually take
the whole pump assembly apart to remove the hose, wash it
with warm water and put it all back together. This ended up
to only be half of my problem ....

I wanted to add this part: The hose drains into a reservoir
at the bottom of the printer. As the ink squirts into the
reservoir, it piles up and eventually reaches the height of the
hose ... plugging it up.

Cleaning the reservoir involves removing the whole printer
assembly from the case. This is rather involved. The reservoir
is packed (or covered) with white foam. Remove the foam and
clean out the space, including a warm-water flush of the drain
hose.

I wish I had taken digital pics of the whole operation to
assist others with the dis-assembly of this. I'm an electronic
tech, so I thought it was easy ... but I realize others might
not have the skills necessary.

Here's a little trick people can use to diagnose the plugged
hose problem. Open the cover to expose the inside (ink
cartidges). Using a folded up piece of paper, stick it in the
hole where the cover has a plastic piece that pushes down on
a switch when the cover closes. This switch senses that the
cover is opened or closed. With the cover open and the switch
pressed, you can now print a test sheet. Using a flashlight,
watch the white(clear) drain hose while it begin printing.
You'll hear a "whirr" sound as the mechanism spins the pump to
get the ink flowing (it sucks the head of the cartridges like
a vacuum when the print head is in the rightmost park position).
If the hose is clear, you'll see ink moving through it. The
ink that is pumped, goes into that reservoir I mention (above).
If you don't see any ink move inside that clear hose, then you
have the plugged hose problem.

--max--
by mlseim on Apr 5, 2006 at 5:36am Add comment
Hey, maybe this will work, maybe not...I found this in the corporate page for epson. If enough people annoy someone high-up, maybe we'll get some solutions for this badly designed printer...

Send emails to the vice president of customer service and support of epson at:

John Dillender
Vice President, Service & Support

You may contact me at [email protected]
by dudeus on Apr 7, 2006 at 5:42pm Add comment
Thanks to the information on this forum, I have resurrected my Epson CX5400 (twice) by repairing the "disconnected ink tube" problem. A little easier the second time, but not much.

Anyway, after reconnecting the tube today, I reassembled the housing (being careful with the black plastic "is the scanner lid up" lever), put the scanner back on, and reconnected all of the scanner cables. Pressed the ON button, and the printer came back to life. However, after a minute or two, the red ERROR LED came on the front panel, and I got the "scanner error" message scrolling across the LCD. (Before this error came up, I tested out printing and it worked fine, so my ink tube reconnection worked.)

I scanned the messages in this forum, and they pointed to two potential causes:
- the lock "switch" on the scanner
- problems with reconnecting the cables

I checked out the lock, and it appeared to be okay (the scanner carriage was not locked). I then looked at the connectors on all of the cables. Using a magnifying glass, I found that one of the contacts on the wide flex strip had actually been "peeled back", so that it no longer came out right to the end of the flex, and presumably did not make proper contact with the mating connector on the circuit board. I used a small knife to carefully flatten out the peeled-back foil contact. I carefully re-inserted that flex strip, and did the same to the other scanner connectors. I crossed my fingers and turned on the power. After a few minutes no error yet. (Looking good!) I stuck a small document on the scanner glass and hit the Copy button. SUCCESS! So the cause of the "scanner error" problem was one contact in the flex cable that was not making proper connection with the PCB connector.

How this experience helps someone else!
by unknown on Apr 9, 2006 at 2:33pm Add comment
I am looking at printer and see that my tube (with green stripe) is connected. There is ink in the tube. Printer is still not printing. Should I disconnect the tube and clean it out and re-connect? I hate to not be able to get it reconnected (and to stay connected). Should the tube be cleaned at some other point?
I have not taken scanner off. I moved the cartridges aside, per tip from a previous post.
by jakjr on Apr 11, 2006 at 10:54am Add comment
My problem is different. My CX5400 is only printing the top 1/4 of the page and blank after that. This started after changing the black ink cartridge the same as the other problem. Originally I thought it was a clogged head and did the cleanings and tried to look for a disconnected tube but nothing worked. Finally figured out it just would not print below the first 6 inches of the page. Anyone see this type of problem ? As advised I email epson and spoke to their tech support person who decided it was a hardware problem (duh), gave me a password and turned me over to a customer loyalty person who gave me a password and web site. All that offered was another epson printer at a discount. Think it was a CX4800 at somewhere like 99 dollars. I'm going to pass on that since this is the second Epson to give me problems. Both lasted only 2 years (the first stopped feeding right). Anyway I order a Cannon MP150 printer for 59 dollars since it was given good reviews. The only downside I read about that one is the slightly high cost of ink because the print heads are on the cartridge but I think that means I don't need to worry about clogged heads. Even with a replacement high capacity black and color inks the total cost was only 100 (printer and 2 inks). If anyone has advise on my CX5400 that could fix it let me know as I'll use it on my other computer. Otherwise I guess I'll toss it.
by pete1111 on Apr 11, 2006 at 6:58pm Add comment
Well guess I did have the same problem with slightly different symptom (see above). Anyway I did what JMB or someone beofre him mentioned and did see my hose disconnected. I spent an hour tring to reconnect from the top finally reading on. Saw jmbs post about using a chopstick to get the carrige out of the way and tried that and two pliers for about another hour. Anyway read his next post where he explained to pull the black tube off and connect it latter. For some reason that took me another half hour, including dropping the white cap, got lucky and pulled it out. After that I superglued it to the back tube. finally with a pliers and my fingers got it connected. It worked. I did already order another printer (cannon MP150) so guess I'll have 2 all in 1 since buy.com said it cannot be returned on its site. Anyway this mess cost me 60 dollars with all the ink I burned following epsons recommendation to change out in and then 100 head cleanings. Think I'll try to use officemax brand since I always used epson and I ended up in this situation. Good luck all
by pete1111 on Apr 12, 2006 at 12:42am Add comment
I just read in the paper that Epson settled a class action lawsuit.They will give $45 credits towards purchase of printers or ink cartridges. Customers that registered printers with them will automatically recieve credits. Customers who don't want credit can receive $25 check and &20 credit at Epson Web site.
by jakjr on Apr 15, 2006 at 5:43am Add comment
I just read in the paper that Epson settled a class action lawsuit.They will give $45 credits towards purchase of printers or ink cartridges. Customers that registered printers with them will automatically recieve credits. Customers who don't want credit can receive $25 check and &20 credit at Epson Web site.
by jakjr on Apr 15, 2006 at 5:49am Add comment
The lawsuit is not related to the CX5400 but is to closeout the issue that the ink cartridges will typically still have some ink in them when the printer says their empty. The credit is available to US residents only. Epson is to also update their literature explaining why they believe the ink "reservoir" is good for the consumer. You have until early May to register and won't see anything till fall-ish
by Anonymous on Apr 19, 2006 at 7:44am Add comment
Hi. I'm new in this forum, but not new to dealing with Epson printers. My office has a few of them and I'm always banging them on the side or shaking them over my head to get 'em working again. Anyhow my current issue is with a CX 5400 which only prints if I select DURABrite Ink Glossy Photo Paper. Can't get a drop of ink in any other mode. Prints anything I throw at it in that mode. Tube's connected and flowing; did the "syringe" thing on the heads (btw - my boss wants me to submit to a drug test now after seeing it on my desk); and all cartridges are Epson new and full (for the moment). Just wondering if this makes any sense to anyone. For those who can't get ink to flow in your CX 5400, try the glossy paper thing. Thanx.
by doug164 on Apr 20, 2006 at 1:56pm Add comment
I have all the same problems as everyone else. I was told if you take out your ink cartridges and leave the printer empty, the lines get air. Is this true? And if so, can you rid the printer of the air when the cartridges go back in and you start printing again?
by unknown on Apr 23, 2006 at 4:49pm Add comment
THIS IS THE SAME PROBLEM THAT I'M HAVING!!! EXACTLY! What is happening with this does anyone know? I print payroll checks and I have to get this to working and I hate the thought of having to go get a new printer and all of these brand new ink cartridges I just put in this printer is going to go to waste.
by unknown on Apr 26, 2006 at 2:38pm Add comment
My CX5400 had the classic diconnected tube problem (following a change of cartridges of course), and I fixed it, thanks to Wes and others who have contributed to this forum. The silicon tube looked clogged also, so before re-attaching it I took the other end loose and used an ordinary eye dropper to shoot in some rubbing alcohol and work it back and forth. Got several ink chunks out before it was clean. Thanks again Wes, et al.
by unknown on Apr 26, 2006 at 6:13pm Add comment
You are welcome. I am glad I was able to help.

Wes
by unknown on Apr 26, 2006 at 9:38pm Add comment
Hello I have a Epson CX 5400 and it prints great but it will not scan or copy it has a error message saying read my documentation or call a service dealer any body have any ideals???
by Mr. Last on Apr 26, 2006 at 9:51pm Add comment
I recently got the Epson Stylus CX5400 But i bought the color ink like magenta,cyan,and yellow.But I haven't bought the black ink since they were all out.I put the magenta,cyan,and yellow ink in perfectly but it says that there is no magenta,cyan,and yellow in the cartridge.What can I do? Is it because I dont have a black ink cartridge in it?
by Anonymous on Apr 28, 2006 at 5:24pm Add comment
HI! I had the same problem as everyone else. Fixed the disconnected tube problem, only now I changed my cartridges again and it's spitting out BLANKS! I might add, the tube is CONNECTED this time(little crazy glue I used last time). Did any of you guys had this problem? I'm thinking of taking the whole thing apart AGAIN. Not sure what else to do.
Thanks for your help.
by unknown on May 2, 2006 at 5:43pm Add comment
Have just replaced the waste ink tube in its proper position. On re-connecting everything I get a
"magenta ink cartridge error" message. This is a brand new Epson magenta cartridge, and I read something above about a chip resetter for the ink levels. Is this what I need to do?

Have taken the cartridge in/out several times. examined the chip on the cartridge end with no problems obviously seen. Hate to go and spend $$ for another cartridge when it appears unlikely to fix the error message. I suspect this is a sensing problem within the machine. Anyone have suggestions?
by unknown on May 14, 2006 at 7:39am Add comment
I hope that someone can help me, please.
My printer is a CX5300 has the same problem e.g. printing blank copies and waste lot of ink..I did read Denny Conway post up there..I did connect the hose back, flush the tubes 99\% clean, dismantle the print head,soak in hot water overnight and apply cirynge with water to force out cloggy ink on all ink inlets..et c..carefully reassemble all parts back..Head Clean about 3 times and then tried to do Nozzle check that's when it self turned the power off..I was going to toss it out the window.. but decide to give another goes. This time I am able to turn it on ..but still can NOT print at Nozzle check and gave me the meassage"Check your Docs and call the technician"..Perhaps I might damage the printing heads..or need some adjustment somewhere??? Has anyone out there fix their printer successfully? Need your advice please...
by unknown on May 15, 2006 at 1:39am Add comment
Could someone help me with this problem.If anyone of my colour cartridges are empty my CS5400 will not print black and white.It just will not print at all.Is there anyway i can solve this.
by unknown on May 23, 2006 at 6:47am Add comment
This is the answer I got back from Epson

The permanent printhead on the Epson Stylus CX5400 is permanently charged with both black and color ink so it is ready to print color images at any time . Even if you select black printing only with the on-screen print commands, a very small amount of color ink is used to keep the printhead charged for color printing and to prevent air bubbles form entering the color print nozzles which would damage the printhead. Additionally, performing nozzle checks and printhead cleaning cycles uses all colors. The printer also performs self tests and may go through some cleaning and purging cycles to insure the printheads are functioning properly and these tests and cycles use some of all the colors. Also, color ink cartridges must be replaced occasionally with all ink jet printers because ink jet printers use water-based inks that evaporate very slowly and change in consistency over long periods of time.

Using the printer with a dry ink cartridge or one cartridge removed would damage the printhead by introducing air bubbles. Therefore, the Stylus CX5400 is not designed to operate in such conditions. This is why your printer would not operate with the color cartridge removed or if one of the color cartridges is empty.

Cordially,

Margaret Caldwell
Epson America, Inc. - Anonymous
I have just finished a complete removal, cleaning, and re-installation of the entire head cleaning/charging carraige and pump assembly for my friend's CX5400. This was attempted because the "tube" was filled with dried and gooey ink deposits. I also cleaned the discharge tube that runs to the collection resevoir under the printer mechanism. I was able to restore the unit to functionality, however the printer still does not print more than a few 1 pixel lines. This is the third Epson printer that I have seen die due to clogging. I am convinced that the printer will work well if it is used constantly, with a fresh diet of ink moving through it to keep clogs from forming. But woe to the user who lets it stand for any length of time (>a few days) for the ink solvent will evaporate and the minor head cleaning exercise it can do will fail. My advice, buy a Canon printer. I have had one for two years with the same usage patterns as my previous Epson with not one clog! I'm sure that the <$100 printers that Epson sells are considered disposable by their design teams. They use the same paper advance and print head designs on all of them, year after year. The only thing that changes are the casework and ink cartridge designs.
by unknown on Jun 7, 2006 at 12:37pm Add comment
I have the as R.Logsdon (3/25/05 11:16 AM)at the top of the page. So I read his reply, yet I don't even understand. What is a cap assembly and a printer housing? I want to fix my printer as soon as possible because I need it.
by unknown on Jun 7, 2006 at 4:14pm Add comment
You should have read the whole thread. Click on this link http://inkjetprinterhelp.us/duraink.html
by moe on Jun 7, 2006 at 4:33pm Add comment
I have an Epson CX5400 which has stopped printing - but only from specific colors...meaning that the black and blue will print but not the yello and magenta. This occurs no matter if I change the cartridges. I have checked the tube connection per the website suggested on this site, the tube was connected and I flushed it anyway with the kit/fluid. Did the Head cleaning. Had absolutely no affect. This was not the problem. What else could it be? Everything else on this printer seems to work fine, i.e, the black and blue and the scanner, etc., so it seems a shame to chuck it .... but I know the repair would cost more than a new one. If anyone has ideas, I'd certainly appreciate them
by Cheryl1 on Jun 7, 2006 at 6:53pm Add comment
Umm.. I think my printer may have clogged print heads, but I can't seem to find the tube. Can somebody help?
by unknown on Jun 7, 2006 at 7:38pm Add comment
you see, i actually found the disconnected tube, but the trouble is- i can't connect it back together! how'd you guys manage to connect the stupid tube?! any suggestions, tips, or info on how you connected the tube would be greatly appreciated. thanks.
by unknown on Jun 8, 2006 at 10:28am Add comment
you'll have to take off the scanner top\\upper housing\\lower housing\\pretty much take the whole printer mechanism out of the casings so you can get to the screws that hold the cap assembly


remember though - one end leads to some waste ink pads, if you've located it at the back of the machine, it may be the end of the tube - EpsonTexanTornado
by Anonymous on Jun 8, 2006 at 1:29pm Add comment
Problem: gaps in printing.
Tried so far: replaced inks all four, ran nozzle check, clean head from the LCD menu. no luck.

Also, I am getting communication problem. I am not getting display of ink levels on my PC as I used to.

All this caused by first time replacing the ink.

Please help!

by unknown on Jul 2, 2006 at 9:37am Add comment
So far I've disassembled the printer twice & used a syringe to force a cleaning solution through the heads. (the first time I wasn't dilligent enough & a few of the magenta nozzles were still clogged, so I had to do it again) This time I soaked the head until finally…all the nozzles were clear.

I put it back together, sent a test sheet to print & everything was fine…until the printer carriage got all the way to the left. Then the printer shut down and would not even turn on again.

I took it back apart, checked the ribbon connections, made sure they were in tightly, then put it back together & tried again. It started up again, & I tried to make a color copy with the same results.

Any suggestions as to what I'm doing wrong? I'm assuming there must be some sort of stop for the printhead & maybe I accidentally disconnected it. I had already resigned myself to designating this printer as a B/W only & Scanner…but now this is even worse!

Any help would be appreciated.

Thanks!
by blammo on Jul 2, 2006 at 3:32pm Add comment
These are the kind of problems you get when you remove the printhead. It you are lucky it's just the encoder strip that was moved or is dirty. But you could have damaged the electrical circuit board on the printhead.
by Anonymous on Jul 2, 2006 at 4:29pm Add comment
I too have been having these problems since I purchased by printer 2 1/2 yrs ago. It ALWAYS clogs when I replace the ink cartridges. It printed a little but I lost the black & megna so I did 5/6 head cleaning & then I got NOTHING. I purchased the head cleaning solution last year & it worked but this time when I try to insert the solution it over spilled & won't go into the tubes. I have tried several cleaning which required removing the cartridges & now the printer thinks that they are empty. I believe that the chips got damaged on them from contant removing & replacing. I have a CX5400. I've been reading all the threads for nearly an hour now but am getting confused as to what to do. Any advice?

Dio34
by dio34 on Jul 6, 2006 at 12:20pm Add comment
As everyone else, I've been having problem with my CX5400. I removed and cleaned the print head and then put it back together. Still no go. Then I found this thread, found my loose hose. Reconnected it again, but still no go. Head cleaning etc - nothing.

Then I noticed that the hose had fallen of again. I desided to dismantle it completley (including the pumb and everything). Lot's of dried ink in that container. Cleaned it (the container/plastic bottom part of the printer, not the pads - can/should they be cleaned as well?) with hot water. That little black hose that leads between the container and "that clear hose that goes from the 'sliding thingie' and pumb" was completely cloged. Cleaned it, removed the hose from the pumb and cleaned that one as well. Cleaned that 'sliding thingie' and removed the print head again (my printer also shuts down when trying to print/do a nozzle check).

I still can't get it to print. Just before I dismantled it completely, I managed to get one line of my testprint from the computer before it died. Black seems to be printing propperly so it seems I'm on the right track, but not the other colors.
After the complete disassembly, I took my time and cleaned the head _again_, as with everything else..

The printer STILL dies and I've checked the connections. What exactly is the/a 'encoder strip'? The point is missed in the translation, sorry.

Also, does anyone have any photos or anything that I can use to verify that I really put it back together correctly. I'm quite proficient and technical, but you'd never know...
by unknown on Jul 14, 2006 at 2:25am Add comment
Oki, I managed to figure out what the 'encoder strip' is (re-read the whole page, phue! :).

My problem (as opposed to above) is that my printer dies not only when the head assembly is at the far left, but 'all over the place'. I've cleaned the encoder strip, I never touch the 'encoder strip decoder' (hmmm - worst word yet?! :).

From what I can see of the little that IS printed, it prints 'perfectly'. So the cleaning and fixing the hose seems to have worked... Thanx!
by unknown on Jul 14, 2006 at 4:17am Add comment
Looking at another thread about Epson problems recommended an attempt to do the 'Nozzle Check' without the computer attached. That worked so an uppgrade/reinstall of the drivers solved the 'shut down' problems. But now I only get blank pages. AGAIN! Dang printer! I hate it!

Have dismantled the printer head again, and letting it soak for a while. Let's hope that solves that (the red is REALLY clogged but no problems what so ever with the others - the first clean fixed those...). And no, the hose isn't loose again. I superglued it the last time I had the printer taken apart.
by unknown on Jul 14, 2006 at 8:10am Add comment
I called Epsons Canada about my defective CX5400 that only prints blank pages and they basically told me that there's nothing they can do for me since I am in Canada, while consumers in the USA have three options including getting free shipping and repair. Their explanation for this was that Epson USA had a lot more resources in order to be able to offer these options to consumers, but I don't buy it. The reason may be that they were sued by US consumers in a class action lawsuit in California, which they wisely settled (www.epsonsettlement.com).

What if dissatisfied consumers in Canada got together and sued Epson so they will start taking responsibility for their defective products and stop ripping off people by selling them ink for printers that don't even work!



Here's an excerpt of the settlement taken from: http://www.epsonsettlement.com

Settlement Update
(June 21, 2006)

The time for the Settlement Fairness Hearing in In Re Epson Ink Cartridge Cases, Judicial Council Coordination Proceeding No. 4347 has been moved to 1 pm on August 15, 2006. The Settlement Notice previously indicated that the hearing time would be 10 am on that same day.

Class Counsel intend to apply to the Court at the Fairness Hearing for an award of attorneys’ fees and costs and expenses in an amount not to exceed $35 million and EAI will not oppose an application by Class Counsel up to this amount. Class Counsel’s papers in support of their application were filed with the Court on June 15, 2006. With the permission of the Court, the date to file the application was continued from June 1, 2006 to June 15, 2006.
by unknown on Jul 17, 2006 at 6:04pm Add comment
MY EPSON CX6600 PACKED UP SAYING CONTACT SERVICE DEPT BUT THEY WERENT HELPFUL CLEARED LOADS OF INK OUT OF SOME SORT OF DRAIN ON THE LEFT SIDE OF THE MACHINE WHEN TURNING MACHINE BACK ON IT STILL SAID THE SAME THING SWITCHED OFF THEN ON BUT AT THE SAME TIME HOLDING COLOUR AND STOP BUTTON MESSAGE THEN SAID ACTIVATE EEPROM DID THIS BY TURNING ON AND OFF AGAIN AND IT SEEMS TO BE WORKING ANYONE ELSE HAD THESE PROBLEMS
by unknown on Jul 18, 2006 at 1:55am Add comment
My printer would only display blank pages when I tried to print. In frustration, I tried reading several message boards to see how I could solve the problem. While the solution of manually cleaning the clogged heads seemed like it would solve the problem, I did not have the time to fix it and taking it somewhere for repair did not seem cost effective. I was ready to buy a new printer. I tried cleaning the nozzle about six times and behold it started to work. I hope this helps.
by unknown on Jul 23, 2006 at 4:53am Add comment
I have this problem. I am fairly handy and going to try to fix, but I went to the epson link for directions to remove the printer housing and accessing the cap assembly. No where in the directions does it refer to any "cap assembly". I don't want to take more apart than is necessary. Is the Cap assembly under the print head? Do I need to remove the "printer mechanism" or the print head or both?
by unknown on Jul 30, 2006 at 12:24pm Add comment
i have an epson stylus cx5400 printer with a plugged ink tube.
i have accessed one side of the tube and cleared it almost all
the way. now i need to clear the other end,but i need to
remove the printer housing to access the other end.can someone
send me instructions on how to remove the printer housing?
thank you
by pendejo on Aug 12, 2006 at 3:55pm Add comment
For gods sake the link right ABOVE YOURS has the link to the info. Just click on the CX5200. The CX5100 - CX5400 are the same design.
by Anonymous on Aug 12, 2006 at 8:53pm Add comment
geez be a bit patient - Anonymous
I've pulled my Epson apart and found one tube. It was connected. I unconnected it and blew into it and could hear that it was going through. Is there more then one tube? This didn't fix my problem. Can you help. Mary Ann
by TechPersonNo on Sep 13, 2006 at 1:03pm Add comment
The print stop print and copy even change new cartridge, I always use the real Epson cartridge. The cartridge change 3 times from begining, I push the head clean button 4 times, but nothing help , can you help me to fix it? Thanks.
by Anonymous on Sep 15, 2006 at 1:50pm Add comment
I took the printer all apart. A piece attached to the print head came loose. I can't figure out where it came from. It is not the ribbon cable. There are two of those. It is clear plastic and about 1 inch wide. Does anyone know where it attaches? Help. Once end is attached to the back, behind the cartridges. The other end came loose.

Thanks
by anchorsaway on Sep 20, 2006 at 8:37pm Add comment
"The print stop print and copy..." You probably have the "blocked tube" fault. You need to unblock & re-attatch the hose. Here is a link on how to remove the housing: http://inkjetprinterhelp.us/duraink.html

"Anchorsaway"
It sounds like the encoder strip has come loose. Almost impossible to refit without removing the covers etc. The link above will help you to remove them, the strip goes through a slot behind the printhead & attatches to each side of the printer. You should be able to spot the "hooks" which it slots over. One is part of the frame & the other is "sprung"

Good Luck to both!
Dazz UK
by hpwizard on Sep 21, 2006 at 3:59am Add comment
First let me give a thousand thanks to jmb and anonymous for their contributions in the above postings starting 12/13/05 @11:05AM through 12/15/05 @3:08PM. It only took me about 5 minutes to inspect the purge hose for a possible disconect, and had it been disconected it appeared to be a simple job to reconnect using their procedurs without the need to dissassemble any of the printer.

I bought my Epson CX5400 at a local St. Vincent store for $6.50. All of the ink tanks showed 90\% full but the print quality was very poor (unreadable text). After a few cleaning cycles the colors were printing good but not the black. Unlike my Canon printer, I could not run the cleaning cycle only on the black, and I didn't want to use up a lot of color inks in several more cleanings that may not have opened the black nozzles anyway. Since the black ink is used only when Plain Paper setting is selected, I told the printer I was using Photo Paper. Now the black text is produced using the various color inks, and the pigmented black ink is not used. I am now printing good quality pictures and crisp black text. I'll probibly try some head cleaning procedure for the black in the future, but for now I'm getting good blacks using the Photo Paper setting.
by Tom Hock on Sep 22, 2006 at 9:53am Add comment
Anchorsaway,

That is the tensioning strip for the ribbon cables going to the printhead. The end of the clear strip should be tapered to a point, and slightly curved. This part of the strip slips behind the black plastic shield the covers the ribbon cables as they enter the right side of the print head assembly. You can insert this without taking the shield off (I just did this myself mere moments ago) if you are careful. You can also take the shield off carefully and replace the tension strip and the shield that way. Good luck.

And just in case anyone was wondering. You can manually release the print head assembly without asking for a cartridge change. With the power off (please) look just under the left front side of the print head. You will see a small lever that can be pushed towards the front of the printer assembly to release the print head and then slide the head assembly to the left to access most of the 'guts' without needing to disassemble everything. Good for checking if the tube is unplugged before getting the dang thing apart!
by RonMcM on Sep 27, 2006 at 5:50pm Add comment
- Duplicate post -
by RonMcM on Sep 27, 2006 at 5:52pm Add comment
When using WordPerfect my Epson will not respond when I send a document to print? Can you help me?
by Anonymous on Oct 1, 2006 at 4:35pm Add comment
When using WordPerfect my Epson will not respond when I send a document to print? Can you help me?
by Anonymous on Oct 1, 2006 at 4:43pm Add comment
I am having pretty much the same problem. Swapped out my blue ink and now it is not printing blue and other colors like green which blue and yellow will make. I looked at my hose and it is connected. If the hose is clogged, would that cause the others not to print? Everything is printing fine except blue.
by Anonymous on Oct 11, 2006 at 7:51am Add comment
I just discovered this site and it is fantastic! This is also a very long thread, but I have not seen my SPECIFIC problem covered.

I'm dealing with a CX5400 that has a problem similar to the "printing blank pages" that has gotten quite a bit of attention here, but there's a new twist: mine prints fine in black, but no color at all. It's almost as though the printer has gotten hold of a "print in black & white" only command and won't let go of it (not really the case, I'm pretty sure.)

Anyway, I started reading here and wanted to first check the purge hose. Still connected and looks clear -- at least the part of it I can see. Probably doesn't matter because after reading more I can see that if this was disconnected it wouldn't print anything at all -- not even black. Correct?

My wife was doing color printing the other night, going along fine, when suddenly her output changed to grayscale -- no color at all. The ink cartriges were reported to be very low, so she quit for the night. We agreed we'd just buy new color cartriges and hope that would fix it, but I was troubled that all three would run out at exactly the same time.

We bought new ones the next day (Staples brand), and it has not printed one speck of color since. Returned those cartriges and bought Epson ones instead, but no change. Printer is all in pieces now and I'm fixin' to go start soaking the printhead, but does it seem unlikey that all the nozzles would clog that quick? BTW, I don't know what the results of the nozzle check should look like, but this one shows nothing at all on the paper.

Any ideas would be very gratefully accepted and appreciated. Sorry for the long post but I want to provide reasonably complete information in order that those who know will have enough info to work with. Please let me know if I can help by providing any more details.

Thanks! ...Dave

Dave Jones
Fort McCoy, Florida USA
by Dave Jones on Oct 12, 2006 at 1:28pm Add comment
First of all, thank you for all the great information on how to clear clog ink.
Now as I had done as described, whenever I try to do Nozzle check or copy, the machine shut down itself.
I saw information posted about 'encoder strip'. Is there any more information beside the link about this?
Am I still have a chance to recover?
by Anonymous on Oct 17, 2006 at 11:16am Add comment
I have the same problem as most everyone here has reported. An Epson CX5400 that will no longer print. After 20 cleaning cycles, I logged on and E-mailed Epson relating to them the problem. a few days later, they e-mail me back saying I had to contact via telephone for service and since the online tech couldnt do anything for me, they would waive the $9.95 fee for telephone help. I called. The lady went through the steps to diagnose the problem and ended up telling me this is a hardware problem and I could either send the printer/scanner to them for repair at $150.00 or buy a new one via their loyal customer support center. Before I either, I stumbled on this web thread.

I dismantled my printer (thinking that if it's already broke, I couldnt broke it any worse!!) Well, two hours later, having taken it apart, I found of all things, a small tube had fallen off, I fixed it and put it back together. I fired this puppy up and it worked very well. So did the scanner!!!! Mr. Thread Master Denny Conway, you saved me $150.00 bucks. My wife is happy, I'm happy, my mom would be if she didnt die of lung cancer 30 years ago (if you smoke, quit. if you dont, dont start---wrong soap box). Anyway, what Epson wanted to do was just sell another printer.

Thanks Denny. Your the man!!!!!!!!!!!
by unknown on Oct 28, 2006 at 7:02pm Add comment
The black ink was not printing, but the colors were. I cleaned out the tube, and now the black ink works and the colors do not. At least not in the normal way. Occasionally, if I print a photo for example, it will print all the black parts, and then smoosh all the colors into bars at the top of the page (so I end up with a b&W picture with color bars on top). Does anyone have any idea what is wrong? Did I maybe damage a cable ?

by unknown on Oct 29, 2006 at 1:04pm Add comment
I have an Epson Stylus CX5400 with a printing problem too. After reading this thread and the guide on http://www.inkjetprinterhelp.us/duraink.html I decided to take apart the printer an clean it. The tube had fallen off and needed to be reattached but I decided to clean out the rest of the printer while I had it apart. I cleaned out a huge pile of ink goo on the bottom of the printer and cleaned out the purge tube. The printer had been siting for a while and the tube was crusted and filled with ink. To make it easier to clean out I too the pump assembly off. I should have been paying better attention but when I took it apart all the bits fell out. Is there any one that can help me get this put back together. I know how all the gears fit back together but I just need some help figuring out how the hose fits in. I know that it is coiled around the housing but I am not sure how the roller is to fit around it. The action of this roller is what creates the vacuum of sorts the draws in the ink I think. I would appreciate any help on this. I may try to email Epson if I can't figure it out soon.
by unknown on Oct 31, 2006 at 11:50pm Add comment
I lost my printer software. Now that i have a new labtop it can't read the printer. What can I do? Is there a way to download the software or even buy the software so my labtop can read the printer? Please help!!! ;(
by MT on Nov 2, 2006 at 6:49pm Add comment
Did you try going the the Epson web site and click on DRIVERS AND SUPPORT?
by Anonymous on Nov 3, 2006 at 4:19am Add comment
Okay, I have read through most of this very long thread!
:)

My problem in a nutshell - magenta only not working, epson carts only, head cleaning, TUBE ATTACHED, on my THIRD cart since problem started.

I have thought of disconnecting the tube to see if it is clogged, but it seems that this is only a problem if the printer is not printing at all. In my case, black yellow and cyan work PERFECTLY magenta NOT AT ALL. So this seems to be a different problem from several of the others listed here.

How do I fix just one cart?

Thanks~
by unknown on Nov 4, 2006 at 11:16am Add comment
I refilled my black ink cartridge in the summer, and just yesterday it stopped working. In one printing job, it went from perfectly readable text, to printing nothing at all. For the past few weeks it has been saying "black ink 94 is low", but I just ignored it since it was printing fine, and I recently refilled it. So I know there is still ink in my cartridge, but it prints blank pages. Any suggestions would be great. Thanks.
by Anonymous on Nov 14, 2006 at 7:59pm Add comment
Why tack a HP problem onto a Epson post? Try reposting with HP All in one 1610 in the subject line.
by Anonymous on Nov 15, 2006 at 3:40am Add comment
Thanks to his website I found the courage to jump into my printer, now, with ink on hands, mouth, wall, chair, dog, etc, I'll tell you my story. This started out over a year ago with another CX5400. All the same problems, changed the cartridges and then it wouldn't print. Called tech support and did the obligatory 3xhead cleaning to waste more ink.. in the end they said they'd send me a new one because I was still under warranty (actually I mistakenly got the purchase date wrong and when I sent mine back with a copy of the receipt they must not have looked ;-). Anyway, I got another one.. then, one year later.. cartridge change... no print.. Did all the head cleanings, heard a loud PSSST, like a hose coming off under pressure, then found this website.. On inspection the little hose under the ink removal tray had popped off. Tried cleaning it so I could blow through it (hence the ink on my mouth). Trick is, I think that you aren't supposed to be able to blow through this clear hose (after you take the hose w/clamp off that leads into the old ink death tray). After cutting some strategic holes into the bottom of the case, I had better access to the clear rubber hose. One end is the side that routes around and goes into the bowels of ink death place, the other hooks to the little black hose where the print head dumps the waste ink. The clear hose goes through a black can at the end of the rollers. If you pull on the hose it doesn't move.. BUT if you spin the roller from the other side of the printer, and pull the hose it will move.. Make sure you get it back close to it's original position, and don't pull too much or you'll pull it inside the black drum. Anyway, I think what happens is that the black drum rolls on the clear tube (inside of the black drum) as the rollers spin, and this pumps the old ink away from the print head. I found out this isn't where my clog actually was.. my clog was after where the clear hose gets clamped to the hard-black plastic tube by the tray of ink death. That hard tube was/is clogged, so after supergluing the tube coming out of the print tray (black hose to clear hose), and trying the head cleaning again, the tube with the clamp popped off.. by the way, the printer actually prints when it's apart (if you hook up the scanner top). So, everything was apart when the clear hose popped from the hard plastic tube.. this let the ink spray in a 6 foot arc around the room.. so fun. To fix this, I just stuck the end of the clear tube (previously with clamp) into a plastic bag and put a zip tie on it. After that, the printer started printing.. however, it now prints the nozzle pattern with gaps in the magenta and blue. Next step is to try the nozzle cleaning for these two colors..... and then buy MORE cartridges because the new ones are at 40\% now....

- Anonymous
Thank you so much for the link! It has saved my printer. I can't believe the problem was exactly as you wrote. To make it even easier for the next victim, I have a quick reference for the disassembly instructions as you only have to use parts of it to get to that tube. I did it for the CX5200 and the only extra tool you'll need is a phillips screwdriver. Start with 4.2.1 Scanner Unit removal pg.35,36,37 and be very careful removing (and infter installing) the ribbon cables because if you bend any of the metal teeth on the underside you will have more problems. Then jump to 4.4.1 Middle & Front housing Removal pg 46. Then go to pg.50, Fig 4.37 to see the photo that show's where the Carriage Lock Lever is so you can move the carriage and then you will see the tube. Then follow the instructions on the link. I hope this makes it quicker for everyone! Thank you so much!
by Anonymous on Dec 4, 2006 at 6:01pm Add comment
Instead of chopsticks, a bobby pin which is easier to find has been used successfully. The pin was placed over the far right side of the cap assembly (black and white thingy). Then the spring loaded carriage was slid all the way to the right and the pin was then slid down over the side of the carriage. At first, the pin was not strong enough to overcome the strength of the spring. So the front part of the bobby pin was bent over double. This firmly held the carriage in place while you work on connecting the tube and hose.
by unknown on Dec 10, 2006 at 8:39am Add comment
Is there an easy way to put the feed tube back or does it involve disassembling the Epson CX5400 printer?
by Anonymous on Dec 20, 2006 at 6:06pm Add comment
I have the same problem Tubing disconnected !. What tools and how to get at it, would be of great help.
by cap on Dec 23, 2006 at 11:35pm Add comment
Read the SECOND POST!!!
by Anonymous on Dec 23, 2006 at 11:46pm Add comment
Now I did it. While reassembling at 4.4.1 step 5, I lowered the middle housing and a part not shown in the instructions fell off. It is a black plastic part with a weard shape. It has a small 1/4" box shaped object on one end and a tab on the other. In the center, the piece has a tab with two 90 degree bends. It came from the left back side. Without a picture, I can't tell how to put it back together. It may be visible without taking the housing off. If so, could someone tell me where it goes on their 5400?
by Anonymous on Dec 24, 2006 at 8:19am Add comment
On page 47, there is a reassembly note that I did not see. Figure 4-30 Middle Housing Installation identifies a Cover Open Lever. This may be the part that fell out. The expanded view is confusing.
by Anonymous on Dec 24, 2006 at 9:06am Add comment
Got it. Near the center are two posts that fit into the hooks shown in 4-30. The tab goes up through the middle housing when you carefully rock it into place over the paper clamping lever.
by Anonymous on Dec 24, 2006 at 10:31am Add comment
Now I am getting a message when I turn it on. "Scanner error ---> see documentation and call service if necessary". Nozzle check and head cleaning do nothing.
by Anonymous on Dec 24, 2006 at 11:35am Add comment
Now I am getting a message when I turn it on. "Scanner error ---> see documentation and call service if necessary". Nozzle check and head cleaning do nothing.
by Anonymous on Dec 24, 2006 at 11:40am Add comment
I just finished this procedure on an Epson cx5400. I also received the "scanner error" message. I took out the scanner connections and inspected them. On one of the ribbon connections one of the little tabs was bent back. I carefully "smoothed" it out and re-inserted it into the plug (also very carefully) and to my amazement...that was the issue.

Still didn't print though BUT after going through the "replace cartridge" routine it miraculously started printing!

And to think I was going to buy a new one today!

Thanks so much for this info!!!!!!!
by unknown on Dec 30, 2006 at 7:57pm Add comment
I just finished this procedure on an Epson cx5400. I also received the "scanner error" message. I took out the scanner connections and inspected them. On one of the ribbon connections one of the little tabs was bent back. I carefully "smoothed" it out and re-inserted it into the plug (also very carefully) and to my amazement...that was the issue.

Still didn't print though BUT after going through the "replace cartridge" routine it miraculously started printing!

And to think I was going to buy a new one today!

Thanks so much for this info!!!!!!!
by unknown on Dec 30, 2006 at 8:00pm Add comment
First I want to thank this site and many posters for help and information. As many others, on my epson CX5400 I had "blank pages" problem. I have used advice to verify if drain tube was disconnected by moving print head and cartridge assembly to the left side. With Cartridges out of the way, after moving ink removal plastic tray ( with sponge where the print head rests) I could see clear plastic hose disconnected. I have decided to try to repair the printer WITHOUT taking it apart. Here is what i did.

I used small 3/8" binder clip to hold head rest assembly to the frame ( way on the right edgr). I made small tool from paper clip that I used to hold small black hose/white plastic coupling hanging from print head rest. The paper clip "tool" was made by bending paper clip into "U" shape was just the right size to hold black tube. With needle nose pliers I reconnected clear plastic hose . I used silicon rubber to secure it into place.
After one cleaning cycle, my printer is working again.
by nickm001 on Dec 31, 2006 at 12:51pm Add comment
Oh man what a small world! I got rid of this printer for the reasons you have just described. And with a new printer I have there has been this same problem and I just fixed it. DID YOU PLACE IMITATION INK? YEAH I KNOW, I DID THAT WITH THE CX5400 PRINTER AND IT WENT DOWNHILL FROM THERE. Anyway, both this and the printer I now own have a backdoor of approx 1.2 of width and 3 inches of length, along with a plastic, although my new printer has this door removed fairy easily, I believe this kind of printer has to have screws from its right side facing the printer, take off. MY POINT is that you need to open this little door to access the clear rubber tubing whose purpose are for providing the ways of the cleaned ink on the print heads through the top of the printer to an empty ended portion of this tubing where the ink drips to the sponge pan at the very bottom of the base of the printer. YOU ARE GOING TO TAKE THIS TUBING WITH ONE FINGER, AND HOPEFULLY YOU HAVE SMALL FINGERS TO PRY OUT ONE BLACK STOPPER ON THE TUBING AWAY DOWNWARD TO LEAVE THIS CLEAR TUBE OPENED, AND IN THIS TUBE DO THE FOLLOWING, I DID THIS AND I SWEAR TO GOD THAT MY BLACK INK WORKED AGAIN ON MY NEW ALL IN ONE PRINTER, AND I PASS IT ON TO YOU: if you clean the sponges the printer uses along the bottom of the printheads, it's sponges will in turn clean the printheads a lot better, you use this procedure to unclog them. 1) GET A MEDICAL SYRINGE. 2) PUT THE NEEDLE BASE ONTO THE PRESSING/SUCTION COMPONENT, SCREWED ONTO IT. 3) GET THE ASSEMBLED SYRINGE AND INSERT THE NEEDLE ON THE END OF THE TUBE THAT IS COMING DOWN. (NOTE: DO NOT PUT IT ON THE TUBE-END GOING TOWARD THE BOTTOM OF THE PRINTER.) 4) HAVE 5 SECTIONS OF TOILET PAPER AND BUNCH IT UP LIKE A SMALL ROCK. 5) TAKE THIS BUNCHED UP TOILET PAPER AND WHILE HAVING THE NEEDLE IN THE TUBE MAKE WITH YOUR OTHER HAND THAT IS FREE FOR HOLDING THE BUNCHED UP TOILET PAPER, READY FOR ENVELOPING THE BASE OF THE NEEDLE WHILE IT IS IN THE TUBE, AS IF YOU WERE TO SHUT THE TUBW WITH YOUR FINGERS WITH A PINCH, ONLY THAT YOU ARE DOING IT WITH TOILET PAPER TO HAVE MORE GRIP OVER THE BASE OF THE TUBE WHILE HAVING THE SYRINGE INSIDE THIS CLEAR TUBE. 6) THIS IS THE FUN PART: SUCTION THE SYRINGE, AND PINCH THIS TUBING REALLY WELL, TO GET GOOD SUCTION FROM THE SYRINGE, AND MAKE NOTE YOU DO NOT PULL OUT THE STOPPER FROM THE SYRINGE ALL THE WAY OUT, SO DO IT SLOWLY AND RIGHT WHEN YOU REACH THE TOP, STOP PULLING THE SYRINGE AS ITS STOPPER MAY FALL OUT. 7) YOU WILL SEE ALL THE INK THAT HAS BEEN CLOGGING YOUR PRINT HEAD CLEANERS, NOW INTO YOUR SYRINGE. REPEAT STEPS 6 AND 7 AFTER SQUIRTING OUT ANY INK COLLECTED IN THE SYRINGE ONTO A SINK. JUST GO OVER A SINK AND PUSH THE SYRINGE OVER A SINK TO EVACUATE ANY INK YOU COLLECTED IN STEPS 6 AND 7. THEN, REPEAT THESE STEPS (6 & 7) TO COLLECT MORE INK. 9) DISPOSE OF YOUR SYRINGE, MAKE SURE YOU UNSCREW THE NEEDLE FROM THE SUCTION COMPONENT, AND PUT IT IN A LUNCHBAG, ROLL UP THE LUCHBAG, AND THROW IT AWAY. 10) SCREW THE BACKDOOR ONTO THE PRINTER, WITH THE DOOR ONTO IT, TO CLOSE THE COMPARTMENT WE WORKED IN RIGHT NOW. 12) RUN THE PRINT HEAD TEST. 13) RUN PRINT HEAD CLEANING. 14) TRY TO PRINT SOMETHING OUT. 15) AND IF STILL NO RESULT, LEAVE THE PRINTER OFF FOR ONE DAY. 16) DO THE HEAD CLEANING AGAIN. 17) MAKE A BLACK AND WHITE COPY AND IT SHOULD WORK, HOWEVER MAKE NOTE THAT PERHAPS A COLOR INK CARTHRIDGE MAY NOT PRINT IT'S COLOR AND INSTEAD A DIFFERENT COLOR COULD SUBSTITUTE THAT COLOR WITH A COLOR THAT DOES WORK. EXAMPLE: my blue color does not work, so anything blue prints red.
by The_redeemer on Mar 12, 2016 at 4:08pm Add comment
-1
The Pump & Cap assembly is the unit that is stationed to the far right of the machine, usually under the outer housing, where the carriage (where the ink\\print head) is when it is in "Home Position" (all the way.. to the right)

SO ANYWAY-

this unit (when in proper working conditions) is used to clean the print head after every print job, when you turn on the printer, and when you do a print head cleaning. The pump unit is made up of a couple gears, and the cap assembly is the rectangular black, spongey unit, NOT to be confused with the porous pads that pick up ink when it is mis-fired during a printing job, - the foam that is in the middle. the gears turn on a tube which runs between both of the two units (you can see them in some models), and from time to time, usually because of dust and/or letting them sit for so long the ink dries up in the tubes - when the tubes are dried up, no suction (made by the gears on the tube) is created.

even though the machine appears to be running a "head cleaning", since no suction is made, then no cleaning is done, and if no cleaning is done, eventually the print nozzles on the printhead become clogged up.

if your machine does not print, you can do these things

1)Flush the pump/cap assembly, this requires taking off the housings and forcing water through the tubes (THE INK (when genuine) IS WATER SOLUBLE, it will dissolve over a small amount of time when left in contact with it) with a syringe like utensil

2)soak the print head- taking the print head out of the carriage, you let the VERY BOTTOM, and NO MORE sit in a bowl of VERY SHALLOW water, there are circuit boards on the print head which will be damaged if they are soaked as well, so DO NOT GET THE BOARDS WET

3)flush the print head- BE VERY CAREFUL, DO NOT "wipe" THE PRINT HEAD, the nozzles are microscopic, and even the smallest bit of lint, or dust, or other junk in water, or on towels - can clog - and essentially kill your print head, make sure to use clean water...

anyway back to flushing the print head- use the same syringe needle tool and some tube the same size as the nozzles where the ink cartridges go (force ink from the "tits" out through the print head itsself)

you want to make sure you see a full stream, if it looks like waters going everywhere, your printhead is damaged


you have an 80\% chance of success, 20\% chance of damaged printhead

damaged printhead = 150$+

sorry for the run-ons, but i hope i can/have helped
by unknown on Jun 7, 2006 at 8:20pm Add comment