asked Jan 16, 2003 at 12:34pm
Hp HP LaserJet 5000

HP LJ 5000n

we have an HP LJ 5000 printer that gives the 13.5 paper jam error at startup. There is no paper jams anywhere to be found. The error message says to check under toner cartridge. I have inspected everything under there like belts, rollers, obstructions etc.
Anyone have this problem before?
Darren, how many pages has this printer done? If its on its third maintenance kit, then replace the media belt assy. part number RG5-3526-000CN. Otherwise check paper sensor 1307 which is located near the transfer roller ie under the toner cart. it must be sticking. Ken
by Ken on Jan 21, 2003 at 3:25am Add comment