asked Jul 8, 2009 at 8:44am
Hp HP LaserJet 9000DN

HP 9000dn Paper Jams Halfway Through Fuser

I have an HP 9000dn here that jams up consistantly. I am able to run a few sets at times without isses, then others it jams up everytime.

The paper jams halfway through the fuser somtimes on the first sheet of the run, somtimes on the third, and all others as well. It seems pretty random.

We had this issue before and ended up replacing both the PIU and the registration assemblies because we found that the page was getting skewed before the fuser and the paper offset would cause it to bind up. This worked for quite a while, but the problem has showed up again, only without the paper skew this time. So we have also tried multiple fusers to see if that was the issue, and it never fixed it.

Any ideas?
Have you tried another fuser. Possible the flag at the fuser which tells the printer the paper has arrived is not working right so the printer shuts down when the paper is half way out.
by dmzcompute on Jul 9, 2009 at 5:24am Add comment
Yes, I have tried a few new fusers to be honest. Still no luck unfortunately. Im starting to think that the DC controller may be going south on me. Its the only other part that would have something to do with that as it is extremely rare that any of the other sensors actually go out.
by DoctorOfPrinters on Jul 9, 2009 at 9:29am Add comment
I have the same problem with the samsung CLP-310 any ideas?
by Anonymous on Jul 10, 2009 at 3:58am Add comment
Samsung user you should start your own thread. Samsung printers are know for having problems with the exit sensor as their newer model 3175 has them go bad all the time.
by dmzcompute on Jul 10, 2009 at 5:03am Add comment
You don't know how many times I have missed something simple, with that being said the question I have is...Is this only happening on multiple page documents? (i.e. is the jam really in the pickup area on subsequent pages) I guess i.e. is the wrong thing to use, but this isn't a forum for grammar.
by MiniViking on Jul 14, 2009 at 11:40am Add comment
Good thing it isn't a forum for grammar or I'd have to delete most of the posts.

Grammar Police and Forum Moderator
by moe on Jul 14, 2009 at 12:14pm Add comment
No, its not just multiple page jobs. Sometimes it will happen when just printing off one config page or something like that.
by DoctorOfPrinters on Jul 14, 2009 at 12:45pm Add comment
you could try changing the settings in the paper handling menu or paper path test to print to the face-up (left output bin) to see if it's a problem with the face down delivery assy.
by laserphil on Jul 15, 2009 at 10:04am Add comment
That I have done and it didn't jam up so it looks like it may be something in the standard outbin. Though, ever since I ran pages out the left output, the standard outbin hasn't jammed up, so I must have done something right when I was playing around with it. I just don't know what.

If it comes back, it may be something to do with the fusers that we get from one distributor I didn't realize it at first, but they are having a hard time with the 9000 fusers. All sorts of issues with them.

Thanks all for your suggestions.
by unknown on Jul 30, 2009 at 1:17pm Add comment
It sounds like it is the diverter assembly (PN RG5-5647-050CN). This is on the left door and by changing the position it may have righted the position when you went back to the standard output bin. If it happens again, open the left door and wiggle the little post that pushes the diverter. See if that corrects it.
by MiniViking on Jul 31, 2009 at 9:53am Add comment