asked Sep 13, 2007 at 12:06pm
Hp HP LaserJet 2420DN

HP 2420dn paper 'jam'

I get a paper jam in tray 2 message, but the fix never involves pulling out jammed paper. I just have to open tray 2, push the paper back onto the stack, close the tray and hit the check mark button. Then the printer will print until this problem happens again--sometimes the next page, sometimes ten pages later. It seems like its either not picking up the paper or it's picking up an extra sheet perhaps. I thought maybe the pickup roller is worn out and/or that the separation pad is worn out. Any ideas or experience on this issue? and best place to get parts?
I 'fixed' the original problem by wiping the tray 2 pickup roller with a damp paper towel. Now it immediately starts picking up paper when it starts a job, resulting in paper stuck all along the paper path through the printer. Do I have a faulty clutch now?
by clntjns on Sep 13, 2007 at 12:10pm Add comment
Error 49.2F9D
by clntjns on Sep 13, 2007 at 12:18pm Add comment
Probably knocked the plate off of the solenoid that's supposed to keep the roller from turning until the command to let it go is sent.
by moe on Sep 13, 2007 at 1:18pm Add comment
Thanks for responding! How would I go about resetting the plate? Should I follow a procedure similar to that found here: service/forums/
- clntjns
You would have to take the right side panel off to access it. There is also a small return spring on the end of it that you would have to reattach. If I remember correctly, you'll have to pull the gear train assembly off as well. I would take a look and see if I could reattach it (if it did fall off) without tearing stuff apart.
by moe on Sep 13, 2007 at 1:43pm Add comment