asked Aug 6, 2007 at 3:42pm
Hp HP LaserJet 4250

HP 4250, Error 60.02

Have been repairing printers for 10 years. want to be prepared
for service call 08/07/07 8am. Have wreck 4250 on shelf. What is
the likely parts and/or repair. Do apprciate any help prior to
the morning job. Thanks, Hometown Man.
If your printer is acting like mine; every thing seems to work fine, but once in a while, you hear a KLUNK-KLUNK shortly after the tray is closed and the paper is rising. Sometimes a 60.02 error is displayed.

Here is how I found my solution. I took the cover off the power switch side to see what was happening. I saw that after the tray is closed, the tray sometimes moves up over the gear that turns to raise the paper in place. That is the source of the KLUNKing noise!

I thought:"How can I stop this from happening?" I drilled a small hole through a metal plate and placed a screw that rests just above a plastic part that should have stopped the tray from rising. That did the trick! No more KLUNKS. No more 60.02 errors!

I took photos but I don't see how to post them here. I will forward them to you if you wish.
by istech on May 22, 2008 at 8:03am Add comment
Bad repair or incorrect info the 60 error would be a lifter motor error.should indicate the tray 2 lifter motor.it would be down on the lower right side.there is a spring that holds tension on top of it.if this comes off,it can cause issues.try switch trays and see if it still comes up.and make sure that tray is fully seated into place.to see the spring ,you would have to take off the right side cover,and i believe the top cover in order to get the right side cover off.could just be an issue with the lifter motor itself. - alam2020
yes my dear i'm also facing the same problem, could u pls help me to give me details i mean poto inst guide

nazrul - Anonymous
I am using the new 4250 printer 60.02 Error error here appears online I see you also like my error, but no images to follow, please send your pictures do the steps to his success as the home!
thank you! - Anonymous

I posted the pictures at the above URL.

by istech on Dec 3, 2008 at 5:56am Add comment
I received the same 60.02 error. I also had the annoying and scary clunking sound on loading the tray. I fixed this by loosen up the paper in the paper tray. If the paper is packed too tightly, the printer spits out the 60.02 error. Adjust the slider in the paper tray so that there is a little gap.
by unknown on Jul 27, 2009 at 10:06am Add comment
that code is lift motot for the paper tray, theres a spring on the lift motor that sometimes comes off or the wires to the motor sometime come unsortered.
by Anonymous on Jul 27, 2009 at 7:47pm Add comment
always check tray stop first. Easiest way is to swap trays out and see if problem reoccurs. I've had trap stops(the slider at back of tray) cause this these problems when they get broken.
by Anonymous on Aug 14, 2009 at 8:27am Add comment
Why dearie me, maybe you should have read the rest of the posts on this thread.
by moe on Oct 5, 2009 at 7:57pm Add comment
I have a situation where the power switch on my HP 4240 is damaged and unable to turn on my printer. If this can be fixed, what's the best way to take off the side panel covering the switch? Are there any screws that need to be taken out, or are there any clips that need to be detached? Any help is appreciated.
by JralphJB on Oct 8, 2009 at 9:40am Add comment
You need to slide off the back cover. Then take out the 4 screws holding the top cover on. Just lift up on it to get it off the side cover. The cover is held in by some plastic latches, no screws. The ones on the front are a little tricky to unlatch.
by moe on Oct 8, 2009 at 10:58am Add comment
Not as easy as Moe says as more has to come off. Download instructions below:

by dmzcompute on Oct 8, 2009 at 4:26pm Add comment