edabasked Dec 10, 2006 at 5:04pm
hp2200d squeals when attempting a test print
I have an older hp 2200d laser printer that worked fine up to 6 months ago. Every once in a while; now consistent makes a loud squeal. The printer was also getting duplex jams, got that one fixed about 2 weeks ago and all worked fine for about 3 reams of paper then the squeal came back. When I was able to get a test print, the status log shows the following errors: 50005 Engine Scanner Error, lots of those; 50013 Laser Malfunction, saw a few; and  50012 Beam Detector Malfunction. My question is do you think the engine control board is causing this or could it be the laser scanner assy.? When I listen to the squeal, it sounds like it is coming from the laser scanner assy. Note: This is my personal printer used at my home and not at work. Any help would be greatly appreciated. Regards,
is to replace the laser/scanner.eventually wont work anymore.
Put two drops oil as instructed. Printer working perfectly now. Will update.
My 2200 is still printing strong.
You can buy HP part number C7058-67905 and correct the problem.
I am still sort of a newbie as far as printer techs go, and I have found that sometimes oiling the motor works like a charm (thanks to the wonderful post(s) here), and the laser scanner sounds normal--sort of like a very high frequency dentist's drill (but not so loud)--and other times, while it takes care of the error and the printers work fine, the noise is considerably louder, and of lower pitch, which is bad for us to send out to the field (we end up having to replace the Laser scanner entirely :[ )
Could the louder motor be caused by dirt/dust/toner particles caught in the motor shaft? If so, is there a safe (for the printer) way to clean this area out? I was thinking like a q-tip, but the problem I think would be lint getting into the shaft, and not helping things, and lint-free cloths just for cleaning this part is ... a bit wasteful. I have tried using the corner of a heavy duty absorbent paper towel to no avail. Any ideas or has anybody else encountered what I'm talking about?
You can turn the motor assembly upside down with the plastic piece missing and the motor magnets will hold the thing together.
I just want to clarify this point. I get the loud noise (no noise during warm up, only when print command is sent, or self print test)and the paper does not feed.
If the noise is actually from the scanner (polygonal motor for laser printing), how does that interfere or inhibit paper feed, which should be driven by the main motor, not the scanner motor. Am I right so far? If so is there an error being generated due to a too slow rotation of the scanner motor, which disables the signal to feed the paper?
Thanks and Merry Christmas
Thanks for the good advice.
Although my printer now works, it is now printing with output that is much lighter than before, to the point of being nearly unusable. Print density is set to 3 and I can't figure out any way to change it. But I'm also not sure why I should need to change it now.
Is there any chance that by opening up the printer and doing the repair that I somehow got dust or some other contaminant on some part of the optical path that might have lightened the output? Or something else?
"You have to remove the top cover and the big black box in the center is the laser/scanner assembly. Sometimes you can access the motor by just removing all the cables from the laser/scanner and then removing the screws which hold the cover on the laser/scanner assembly and remove the cover. If you can not access it that way, then you have to remove the 4 additional screws which secure the assembly to the frame. Now once you have access, the motor is the silver colored round item in the back of the assembly mounted on a small circut board. Remove the circut board and remove it from the laser/scanner assembly."
Printers have many motors. The motor is contained inside the "big black box".
No nasty noise, just like a new printer!
I have only 41,700 printed pages on the machine and would like to keep it. I have the HP service manual, but nothing in the manual discribes this poor image quality, nor does it describe the Code. The 'ruler page' diagnostics do not explain the 'ghosts', and difuse smudging. Perhaps a slow encumbered, poorly lubricated laser/scanner motor? Any ideas?
Re: ToolTime - Scanner Motor, Ghosting and Smudging.
Thank you for your prompt response. I am lugging up the old HP2200D printer to re-run the tests in view of the additional data, and will report back.
Yet, I still want to 'treat' the squeaky squeal. And I don't quibble with your advice. It's just, that after reading through the several discussion threads that go back almost 5 years, it just seemed that the balky, sluggish scanner motor was guilty of everything from lost sleep, to jammed paper paths, and the loss of world peace. Consequently as such an important component, I wanted to treat it with the greatest of deference.
Just for the record, I previously used the Ruler page test, and in explicably, the ghosting did not line up with any of the measurements (that is, the distance between the original and the ghost line did not correspond to the approximate circumference of the drum.
With the next several tests, I will determine the differential between the Line tests and the half page tests.
And I still want to think about that lube job! Here's dreamin’ about zerk fittings!
I will report back.
RE: 2 Issues, Squealing Scanner Motor and Poor Printed Image.
I have completed the Half Page Test and repeated the Ruler Page Test. The only conclusion I can reach is that the defect on the page occurs prior to the page reaching the fuser. The Drum surface contains portions of incomplete print material, and roughly half of the Drum had clear portions and some smudging elsewhere.
I ran a fresh Staple’s Brand (pre-moistened) “Printer Cleaner Sheet” for Laser Jets. I ‘printed’ a blank page. The entire length of the cleaning sheet was smudged up, with repeating horizontal shadow-lines roughly 3 inches apart, beginning roughly 40\% down the page, and then to the end.
Subsequently, I ran several ‘dry’ plain sheets of paper through the printer after the cleaning page, produced the same effect on the ‘blank’ printed page. Successive pages did not seem to lighten or diminish the repeating smudging and line defect.
I also discovered that the "Ruler Page" contained on page 207 of the HP 2200D Service Manual should NOT be used as an actual 'ruler'. This ‘ruler’ page is designed to help the service technician to determine which of the several rollers or drums are defective/failing, and producing the repetitive defects on the page. Unfortunately, the diagram is not to actual scale (it is about 5\% compressed). It is merely there for informational purposes. Ideally that diagram should have been prepared to scale, (or a warning inserted about “not to scale”). I suspect many users have made the mistake to use this diagram as a ‘ruler’. The Manual suggested to “USE THE FIGURE BELOW” as a ruler, which is a mistake. Measurements/Analysis of the defective printed materials should be completed with an accurate measuring device, or scale -- then make reference to the ‘information’ on the 'ruler' page. Do not use the ruler page as an actual 'ruler'.
IN MY case, I discovered that the repetitive defect occurs every 94mm (3.07 inches). Consequently, the Drum (inside the Cartridge is bad). It was a 'new' cartridge, but was NOT a fresh cartridge, (over 3.5 years old, kept sealed, dry, cool and dark).
This does NOT explain the smudging throughout the printed page, or the smudging of a ‘blank’ printed page.
It would seem that an expensive but essentially unavoidable test would be to buy a replacement HP Cartridge (96A) and see if the printing defects disappear. Unfortunately, if the new Cartridge doesn’t do the trick, it is an expensive ‘test’.
The squeaking and squealing continues sporadically. Does it still behoove me to go to DMZ's, service tip for a pre-emptive lube of the Laser Scanner motor? I presume, that even if the Laser Scanner motor isn't completely frozen or terribly loud, it can't hurt? I understand the risks, but if we know there is a problem, why wait for it to surface? I have good skill levels, and have built small models and circuit boards in the past, and repaired small motors. What do you advise?
Thank you for your attention. And thank you for your level of simple confidence in the solution. The HP tech desk was less confident.
This exercise has revealed many issues, and far more instructive.
Note: In my case, with my HP LJ 2200D, the squeaking and squealing was present BEFORE the Toner cartridge change out, in response to poor printing performance. The status code was 50013. That code was not described in the Manual. I still have not received an unambiguous definition of 50013.
At that time, (a few months ago), I changed the toner cartridge, and the results were worse. What were the chances that I had two different 'bad' cartridges?
My searches led to your extremely helpful discussion threads. It just seemed that there were several interconnecting examples tying back to a scanner motor lube problem.
On the strength of your recommendation, I will replace the toner cartridge, and report to the community soon.
Don't you love it when a plan comes together?
You will recall I recently (Sep2010) changed out a Toner Cartridge 96A, replacing an empty cartridge. The replacement was a "New" but "Old" cartridge that had been unopened and stored carefully, in cool, dark place, for 3-4 years. Unfortunately, this New but Old cartridge, immediately began to produce smudging and duplicating lines and other poor image defects. Also, for some reason, there was excessive squeaking, etc.
Today, (29Dec2010) I swapped out the (New/Old) Toner Cartridge 96A, with a new one, manufactured 19Oct2010.
The printing errors and smudging ended, and the squeaking has abatted. Unfortunately, HP would not take back the defective (New/Old) cartridge. They said since I bought it more than 1 year ago, they offered me nothing for the defective (New/Old) Toner. So much for lifetime warranty. Contrary to popular opinion, these things do have a shelf life. There are no expiry dates on the packaging, (inside or outside).
Perhaps half a loaf (a working Printer), is better than no loaf.
Thankyou Moe, and thanks also to DMZCOMPUTE for your guidance.
This HP product is warranted to be free from defects in materials and workmanship for product life (which is indicated by a printer control panel message)
In the event that your product proves to be defective, please return to place of purchase with a written description of the problem.
I've never seen one of those warranties that mentioned time. You really have to stand your ground and point it out to them. They count on the customer not knowing what the warranty says.
I can't tell you how exceptionally good it feels to beat the problem, with a device as complex as the HP LJ 2200D. It seems that I've been working a 'case of trouble' since my childhood, with my grand-dad, back in the 1950's. My first fix was to disassemble and reassemble an old Grandfather Clock, and replace the winding spring. No extra parts afterwards! Who knew? Almost always there is a fix, and the satisfaction is in the doing. Two college degrees later, and I'm still having fun!
Thank you and have an exceptional new year.
HP support just told me: "we don't support that printer anymore". This is the second HP that breaks down after several years, but with a /total/ print volume of about twice the recommended monthly volume. I'm guessing my next printer won't be HP.
I was not able to remove the white plastic thingy. I just pushed it aside abit and the rotor of the motor came off.
For those who do NOT want to take their printer apart, but are interested in the details: The motor that spins the (six) mirrors is 3 phase a brushless DC motor with Hall sensor feedback.
Is it possible that not using the printer enough can cause this to happen? I go through a cartridge about every 18 months.
i have motor oil castrol 0.30 100%sintetik is it same with that oil
Sir my printer is Hp leaser jet 2200 scanner motor is failed
how to repair
sir my printer 2200 scanner motor with site to sale iam purchaser thhs motor
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