unknownasked Apr 16, 2008 at 12:12pm
hp photosmart 3310 no black print!!!
i ve tried to
put new cartridges,reset and calibrate printer,cleaned the cartidge placeholder contacts.nothing happened, what can i do!?!?
I had the same problem today & got it fixed with a little --- ok a lot of patience!!! I have seen the "no black print" problem on 4 printers now & this has fixed 3 of them. Power off the printer. Hold down the CANCEL & OK buttons & keep them held while powering on the printer. Keep them held till the printer shuts itself back off --- it will shut off without you hitting the on/off button. Then power it back up normally by hitting the on/off button. It will warm up normally except it will display a message "OOB NVRAM RESET" & it will then do about 3 minutes of priming & pumping up the ink in the tubes that run from the cartridges to the print head. You then can run a test print in the tools section. YOU MAY HAVE TO DO THIS PROCEEDURE AS MANY AS 6 TIMES AS I HAD TO & IT WILL EVENTUALLY GET ALL AIR BUBBLES OUT OF THE BLACK TUBE.
I bought an out of warranty replacement and it has lasted barely six months before the same thing has happened. I dare say the replacement was a reconditioned one with the same problem.
HP will by now know the product was made with a defective part and are refusing to acknowledge it, even that there is a problem at all considering how many people have had this problem there should be something on there website about it but as yet nothing.
Contact me and when there are enough people I will begin proceedings against HP to reclaim our losses or be supplied with the printer we all expected - one that'll last for years all singing and dancing! Printers are not a yearly expenditure!!
1. Unplug the power cable from printer while the printer is powered on.
2. Press and hold Plus (#) and 6 while plugging in the power cord. This will perform a maintenance cycle. I did this twice but no joy. BUT THE THIRD TIME WORKED!!!
Print a self test by pressing "Setup" and then 1, then 1 again.
I've now done a reset using # and 6 four times and the ink comes back a bit more each time! I've also done a few print head cleans from the tools menu in setup (not sure if this has helped or whether it's just the reset)
Don't give up .... I very nearly had - was looking at new (non hp) printers this morning online.
Here's the hp link on what to do:
After holding for 20 minutes and spending another 15 giving a rep all of my info (email, phone #, etc.), HP customer support said that although it is obvious that I bought a faulty printer, and it can easily be proven that I have only printed a few documents over it's lifetime, I am out of warranty. It will cost $35 an hour for HP to troubleshoot the current issue (NO BLACK COPY)! I am amazed that Apple sold this product.
After about 12 attempts of the # and 6 reset ~ it WORKS!!
Thanks so much,
This is what just worked for me after a very stressful day - why do printer brake down when you need them most
i removed the blank ink cartridge and got the guys in the work shop to very carefully blow air from the air compressor into the little tube where the ink goes plugged printer back in and got the priner to clean heads a few times and after 3 black ink starter to show - thank goodness hope this helps someone.
Ok guys I fixed it in one go, by using FULL RESET.
HP tries to ripoff people by telling them that they have to call them and let them hang on the line for over 12 minutes which I had to pay!! Eventually, after writing an article in Bangkokpost (newspaper in Thailand) about HP bad corporate behavior and many readers letters -acknowledging HP bad /near criminal behavior,I was contacted by an Executive of HP (US) told me he wants to settle it. I got my money back AND I got a NEW HP3110!! They not even ask for the original HP3110 in return. Now I have 2x HP3110.
I wonder how far corporate behavior against customers can be dealt with. As andyc1909 above already wrote, I think it is a good idea to kick them in their balls from time to time, just to remind them that their customers are capable humans and not idiots. Its just the same with Microsoft, I think I not need to elaborate further...
FULL RESET of HP3110 ALL IN ONE PRINTER
TURN THE PRINTER ON
PRESS SIMULTANEOUSLY: OK, Cancel, Black, and Color buttons down
at the same time and turn the HP3310 off.
-Keep holding the buttons down until the printer shuts off and the turn it back on.
-You will have to turn the printer off twice and then it will recalibrate.
-Make sure you have new cartiges in the printer so that it can reset.
I am guessing at some point you have been SHAKING the machine just enough for the ink to MAYBE start flowing again.
the lack of OFFICIAL HP support/solutions on this problem surprises me, especially because so many people seem to have this problem.
it seems they do NOT have a REAL solution and you cant really reach them without paying a large amount of money.
I have decided HP is a brand i will NOT buy again, just too many problems.
Shame on HP that they do NOT support their failing products for FREE.
C R I M I N A L S
I will never ever ever ever ever EVER buy HP again.
PS: I also have a 3 year old notebook with a broken display.
I repeated the #6 cycle again nd lo, it is working perfectly once more.
A good reference is Wizdad's second suggestion to print a Self Test Report by presing Setup the n 1 and then 1 again. Whils this is wastful of colored ink, if you see a solid black pronted square then you now tou have fixed the problem.
Many thanks to Wizdad and all of you.
The HP 3310 is a real piece of junk. I have had other issues with HP over the last year and I shall not be buying another one of HP's products ever again.
The clue to this printer having serious problems seems to me to stem from the fact that HP have never released a firmware update for this device. Several times this printer has crashed displaying a blue screen with a hex number on it. A firmware update might have resolved this. I suspect however that HP knew they had a problem in the hardware and so simply abandoned the device, and their customers - fatal - so as to avoid the recall and replacement costs. Just my 2 cents.
I am a retired Telecoms and IT manager and I once had great respect for HP's telecommunications instruments and their excellent printers.
No more. HP has lost one customer forever.
Thanks again guys.
Love and peace
Yes! it really works! 6 and # press and hold while unplug power cable as well do the same when U plug in ur power cable! I just did one time and problem solved!....really? man! I got HP laptop and printer for over 5 yrs now! every time when something went wrong with this items! I got U guys fixing it! This is amasing! I replaced my laptop screen without so called HP Technical Support! I solved the problem by help of good instructions like this one! it cost me almost nothing compares with HP trying to sell me another Laptop! I couldn't let this laptop (zd 8000) go! I had paid fortune even if was a little while a go! and now 2 yrs since I replaced the screen! still works like brand new! I can't denied this items had done me so much favor! In one way, I got my money back long time a go!
Now! here we go again! we did it without HP poor technical support!
I took straight pin used for sewing and pushed it into the small ported holes that receive the black ink cartridge and draw the ink into the printer. Once replaced, I completed one "power on" while holding down the # and 6 button and continued to hold them down until the printer powered off. I then powered the printer on using only the "on" button.
I'm damn happy right now.
Going for a Samsung mono laser printer. Cheaper, quicker, better
I accidently inserted my black cartridge into the colour cartridge side now my hp 5510 don't want to print, scan or copy it faxes but don't receive faxes. Anybody out there please help with what I can do to fix the problem.
No matter what i try to do with my printer, the pages come out completely blank. this happens for printing and copying(i havent tried receiving a fax). and it doesnt matter what i try to print or copy, or where i try to print from. I tried to print a test page directly from the printer and got the same result. so I am pretty sure the problem is with my printer and not something wrong with my computer or printer installation.
Amazing HP! You still SUCK! Don't buy HP!
never bought anything with the name HP or Compaq after that (Buy DELL, its one of the best hardware supplier in THE HOLE WORLD!)
My printer is now a book holder. The first book holder with brand HP!
Be right back in a few years!
Here's my method: To avoid air bubble problems (and save a heap of money at the same time) I've replaced the ink cartridges with clear, refillable units that never have to be removed from the printer for refilling. When I SEE that an ink level is down, I simply remove that fill plug and squirt new ink into the cartridge. For me, it's the way to go. Again, since the cartridges never get removed, there's no chance for air to get into the ink channels.
1) Press and hold Plus (#) and 6 while plugging in the power cord
2) Press Cancel and OK and power on.
Although I ran through 1 3 times, still no black print, what eventually worked was I did the following:
A) Change default printer to something else
B) Delete a surplus IP PORT that was not in use on the printer but down in one area as a location.
C) Changed spool settings to print directly, and immediately
Not sure which of A, B or C fixed it.
Next problem to fix is print jobs always go on “Paused” but can live with that..
Here it is Tuesday April 25, 2017 and my HP PHOTOSMART 3310 Printer was still working until some day ago.
I purchased this HP 3310 PHOTOSMART in 2005 Online through HP Site.
After 3 replacements (all 3310's from HP within the first 3 months of purchase), countless Case Numbers, countless times of trying to understand the language accents, countless times of being disconnected, countless times of on HOLD for over 30 minutes and getting disconnected, countless times of ...... (well, you get my point!!) this 3310 did serve me petty much well.
Luckily at the purchase time, I purchased an extended warranty.
Through that time period, the many, many, many, Case Numbers I've been through with HP trying to fix my printer they were unable to fix to many times. So the Tech would tell me to send the printer in etc.... . I ended up fixing it myself many times after tinkering with it.
Some months ago (last year 2016) I was getting some COURTESY HELP over the phone from HP due to all printing was smeared with all colors on printing etc... . This one Tech was trying his best to fix at a FREE Over The Phone call. He seemed (and they always seem to be quick) to be happy of saying I need a new printer and that he can get me a discount at this time due to I was a longtime customer etc... . So I thanked him etc.... and went to Best B.... . Got the printer that the Tech said was comparable to my 3310. The new HP printer was lighter, smaller, thin, looked good, and was costing less than the HP 6 Pack Ink cost for the 3310. WOW. I purchased it with an extended warranty. Got it home, hooked it up, and it worked good.
Meanwhile (less than 30 days), my 3310 is still sitting next to this new HP printer collecting dust and waiting for me to junk it. I instead do an operation on my 3310 because I still thought if I go deeper in I could save and get it to work.
Well, I did get it to work correctly after going in deeper by removing shell, looking at internal part up close and carefully, took parts off and put back on, watching how parts are moving etc.... and saw that the white gear on the ink dispenser was cracked causing it to not properly get opened & closed when it's moving across from left to right. I figured out a fix, went to Home D... and got some $0.59 Lick Washer (the tooth kind) and slid one onto the white cracked part. It was fixed. And within 3 days of the (supposedly junk printer) 3310 still working good I took the new printer back to Best Bu....and got all my money back.
Now. This is my first time to this site. I had to make an account to get on.
My problem is:
I can't find how to fix PAPER JAM.
I can say that there is NO paper what so ever in this printer. I've taken apart all and put back on, cleaned rollers, sled paper through etc... but still PAPER JAM.
Any suggestions??? Or has this 3310 printer really ended its life (April 10, 2017) with this constant Paper Jam???