asked Nov 22, 2004 at 2:47pm
Hp HP DeskJet 3820

HP Deskjet 3820

For those of you who also had your HP Deskjet 3820 crap out, please contact me or reply with the type of printer you bought to replace it with. Also, I have some unused cartridges if anyone is interested.
Hi. My name is Cindy. I recently just got this exact printer from a friend and the black ink won't work. Do you have any suggestions as to how I might be able to get it working again?

[email protected]
by imogen5485 on Apr 23, 2005 at 6:24pm Add comment
I bought a nice lexmark all in one (x4270). This is a great printer in my opinion. Thanks a bunch. I still have my HP as my secondary printer on my network! Are you interested in selling your x-tra ink cartridges?
by Delilah G. on Jul 31, 2005 at 6:44pm Add comment
Mary Anne,

If you have your broken 3820 still HP is replacing them with new machines for free if you have a broken carriage gear.

Monday thru Friday there should be a link for live chat support at the following page:


If you have a 3820 with a carriage jam problem HP will replace it free, to see details of a chat with HP support search this site for: Twang


Are you getting an ink error, or is the ink not spraying on to the paper?

The fix depends on the exact symptom.

by Stephen on Jul 31, 2005 at 7:12pm Add comment
The common feature of 3820's failure seems to be tied to the importance of what is being printed; mine gave up the ghost while I was trying to print my tax return... ;-)

Before I spend a lot of time in the online chat session with the HP tech support, do I understand that there is no longer a free replacement program, if you say the right magic words? If not, I'll trash it; though, for several years, it printed some beautiful photos. I don't use it a whole lot, have a Brother 1440 for B/W printing; what do folks recommend as a suitable replacement for the 3820?
by beach004 on Mar 29, 2007 at 11:54am Add comment
No more free replacements...

If you can find a 6122 you can use your old cartridges. (the 15, 45 & 78 will work in a 6122)

The DeskJet 5650, which is no longer made, is a good printer.
by Stephen on Mar 30, 2007 at 5:13am Add comment
Thanks, Stephen. I went through the ritual diagnostic interview with HP, Bombay office, last night, but at its conclusion, all he did was offer to sell me a new printer (I forget the model number, it sells for $149); I declined until I can evaluate the other possibilities.

On eBay there are 3820's for sale, but some of them are being sold for parts, and as for the others...who knows? I've got a couple of color cartridges, so I might look for a 6122; I'm assuming it was a more reliable printer than the 3820 has turned out to be. Or I might look for a used 5650. I'm looking for good quality in printing color photographs, speed not much of a factor. Both of yours are good suggestions, and I thank you very much.
by beach004 on Mar 30, 2007 at 6:13am Add comment
I see now that the HP help guy recommended their Deskjet 6980; does that seem like a reasonable replacement for the lamented 3820?
by unknown on Mar 30, 2007 at 10:25am Add comment
I don't know why they call them "help" guys. The main drawback to the newer models is the incredible shrinking cartridges. The newer the printer, the less ink the cartridges contain. The older models had 42ml. of ink in the black cartridge. The newer models are down to about 10ml. I've heard of one that was 5ml. Also, the newer the printer, the cheaper and flimsier the construction. You could drop the original HP deskjet off your desk and pick it up and it still worked. Do it with one of the newer ones and you need a broom to sweep up the pieces.
by moe on Mar 30, 2007 at 10:39am Add comment
The 6980 is probably a good printer, but what cartridges does it use?

The 6122's are solid, search the forum for 6122 and see for yourself, (by the lack of posts). Now do the same for the 5650.

The 5650 is better for photographs as you can put remove the black cartridge and install a photo cartridge. (I personally have two 5650's in use, I do not know how to take a 5650 apart... because they don't break).

by Stephen on Mar 30, 2007 at 4:55pm Add comment
Looks like I can score a 6122 on eBay for about $100. What do you think, Stephen? Take a chance, or buy--what? A Canon?
- beach004
95 7ml. of color ink and 96 21ml. of black ink. That's where HP makes their money, skimping on the ink. You might get 5 full page color photos before you have to buy another cartridge.
by moe on Mar 30, 2007 at 5:27pm Add comment
The 5650 uses 56, 57 & 58 cartridges.

#56 19ml Black

All three are easy to refill.

There are ink level reset procedures that work with those cartridges.

The 6122 uses the #45 Black, 42 ml ink, (#15 will also work).

If you want a good printer I can refurbish a DeskJet 900 series machine for you.
by Stephen on Mar 30, 2007 at 5:40pm Add comment
The 6122 uses the same basic engine as a DeskJet 970.

Treat it right, remove jams from the back, do not tilt printer as ink can spill, and you can get 10,000-20,000 pages from it before it needs service, and then it will just need to be cleaned up, (it takes me about an hour).

20,000 pages if you use the printer regularly, 10,000 if you use it occasionally.
by Stephen on Mar 30, 2007 at 7:00pm Add comment
6980 uses 96 black & 97 color, 21 ml & 14 ml respectively. That's pretty good these days I think. Gets great reviews from users, lots of features, just ordered one. I saw them for $149 at most places but $119 at newegg.com and $134 with free one-day shipping at the HP shopping site.
by unknown on Apr 16, 2007 at 10:07pm Add comment
...started to open the link and looked like spam to me... If there was actually some content there about the 6980 (besides refills for sale), feel free to clarify.
by Miss MIA on Apr 17, 2007 at 8:52am Add comment
The link has instructions for repairing a 3820.

by Stephen on Apr 17, 2007 at 4:53pm Add comment
Here is my post about your printer, has a link to gear suppliers and disassembly pictures.

I found a lot of sources of gears from this site and Google searching. Figured this will save time for other people and allow some actual repairs to happen :).

I actually purchased 3 sets of metal gears from Ales at hp-spareparts.com, work great! I discovered a US Ebay vendor of plastic gears, convenient and more cost effective.

Sources of service station gears:
Source of Metal gears I used: http://www.hp-spareparts.com/products.html (Note: In Czechslovakia) Email [email protected] Ales Sedlacek, very helpful and patient.

1. Contact them ([email protected])
2. Get invoice
3. Go to your bank and see if they will give you CASH Euros
4. Send closest amount in padded envelope, takes 3 weeks from US to arrive there, 2 more weeks to receive order
5. Receive gears, fix printer!

ONLY VENDOR IN USA, Ebayer, Original Plastic
I just discovered that seller.

Alternate Metal gears and now plastic too! from Poland
[email protected]

(from China, Plastic) http://www.beijinginnovator.com/
Note: Listed as 5110 gears
Email: [email protected] They will use Western Union and appear serious to sell. Looks like original gears, same as Ebayer sells.

This site will give you some visual guidance with disassembly http://3820.servishp.cz/
by jdre on Apr 18, 2007 at 9:06am Add comment
Anybody know the name of the Ebayer that sells the HP gears?? Or any other source in the US?? Plastic or metal.

Thanks! - unknown
My 3820 is just not printing. It tells me the ink levels are fine, and occasionally spits out a blank page but nothing else. When I try to print something, the green light will blink about 5 times like it's going to print and then go solid. It's like it thinks it's printing but nothing happens. I think it has dementia!
by Libby on Apr 19, 2007 at 7:32am Add comment
my cartrige doesnt print because it gets stuck in the corner. the spot when the computer is turned off and the cartrige stays. yeah right there. umm i dont know whats going one with it but when i put one the computer it comes on but it wont print. something like whats happening to libby's printer.. pls help if u can thank you.
by deveouzmindz on May 11, 2008 at 12:13pm Add comment
by Bert on Sep 30, 2008 at 10:39pm Add comment
Excellent!! Thanks!! I guess the link in jrde's post isn't complete, or something.

Here's some irony - that ebayer is about 2 hours drive from here... :)

- unknown
My ink carrier just stopped working today. I have to say that this has been a great printer for me. Never had a problem with it, had it about 10 years. Replaced it with a HP 6500 All In One Wireless, what a mistake. Should have bought another 3820 printer on Ebay, the new one will not work. The software will not work with Windows 7.
by Pamellaa on Mar 20, 2012 at 5:01pm Add comment