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 | v40 errors by dan (1/12/04 5:05 PM) | +1 + / - | my hp v40 has given me many different errors. first it said carraige jam, it moves just not where it is suppose to, ie: won't come to the panel when door opens. 2nd error was "wrong black cartridge." I tried to reset" #3", won't print alignment page and is now asking for it. i already cleaned the cartridge contacts. any help? or is it junk. only 1 year 1 month old
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| Re: v40 errors by dan (1/12/04 5:19 PM) | +1 + / - | hp officejet, power up after reset, runs a page through, pretends to print alignment page, then asks for it, nothing else, cartridges are all the way to the right and want to stay there.
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 | Re: v40 errors by Bert  (1/12/04 11:02 PM) | + / - | Sounds like junk. I have an OJ 5110 that fakes printing out the alignment page. The feed rollers move but not the carriage. The carriage is not stuck because it does undock sometimes. No messages at all on the display about a 'stuck carriage'. I've tried a reset and jumped through all kinds of other hoops trying to make it work.
If you do find some way to bring it back to life, let me know.
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 | Re: v40 errors by lucas (2/11/04 5:10 PM) | + / - | I have the same problem w/ my v40. carraige goes to right side and pulls one page of paper through. then it says to clear carraige jam and hit enter. my v40 is also one year and one month old. I am upset.
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| Re: v40 errors by Anonymous (2/17/04 9:36 AM) | + / - | My HP v40 refuses to unpark the printer cartridges from the right side with a "carriage jam" message. I also tried to get it to dock on the left side for ink cartridge replacement by
opening the door to unblock the optics so that
the service routien would call it over. I manually brought it over and it was stuck as I pulled it to the left. I closed the door, got a paper feed and the carriage returned to the right and stayed there when I initialized the unit.
I think gears are binding or a mechanism has dropped to where it is now an obstruction. Any way
I only had the unit one year, and I do not use it very often. I am greatly dissapointed. Anyone with a soulution yet?
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 | Re: v40 errors by lucas (2/17/04 7:42 PM) | + / - | I think regardless of how much you use it, there is a defect in the "service station" to the right side. The print carraige rests there so as to "protect" the ink cartridges.
After numerous attempts to clean the contraption I found if pull away (toward the rear side of the machince) the service station there is an area below which collects leakage, intentionally! If you look at the bottom of your printer you will see what looks like a sponge or maxi-pad looking object on that side. HP knew that there would be significant leakage and took that precaution. My presumption is that they never test that model past a year and never knew or cared what the result would be.
When I reached down below that service station I found a MOUND of ink, a stalagmite growing from the bottom of the offending box. Then I cleaned every square of it and it still didn't work. Next I called HP and had it out with one of the tech dudes. He was not able to tell me anything I didn't know and simply said that if were under warranty that they would replace it because the only pay to properly clean it would be to take the entire thing apart.
I threw it in the dumpster and bought a Lexmark x6170 (on special at OfficeMax for $149.99) with an EXTENDED WARRANTY.
If your read this whole rant, then you must be as pissed as I was.
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 | Re: v40 errors by Margaret (2/18/04 3:52 PM) | + / - | Well, I am just posting to say.."DITTO". I bought my v40 on Feb 2, 2003. Naturally it is 2 weeks past warranty!!!! I have read the other rants and have the same exact problem. Carriage stalls on the right side...Spoke to HP, but not under warranty!!!!
If anyone has a solution, I would be most grateful
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| Re: v40 errors by jason (2/21/04 2:09 PM) | + / - | Holy Cow! This exactly what my v40 has done! Just two days ago, all of a sudden it stopped printing and started "clunk clunk clunk" over on the side. I have called support, I have reviewed the support web pages, and I have even taken it apart and saw that black box on the right hand side that collects ink!
I bought this thing December of 2002, and to talk to a service rep who MAY OR MAY NOT fix it will cost 30 bucks! That and two cartridges is 100 bucks - over half what I payed for it.
Geez. Thank you Carly Fiorna! You know, she was quoted as saying that "there is no job that is America's God-given right" when asked about outsourcing jobs to third world countries. Let us here send her the message "there is no consumer that is HP's God-given right," and buy our next printer from another company!!!!!!!!!!!
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| Re: v40 errors by Joe (3/1/04 7:00 PM) | + / - | I have the same problem with my HPOJ v 40. The carridge is stalled on the right hand side and won't come out. Is it junk? Did anyone get anywhere?
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| Re: v40 errors by jason (3/1/04 9:00 PM) | + / - | I do have an update.
Here is the tale of how I found out what was wrong with my V40 Officejet.
As you all know from my previous posting, my problem was the "carriage jam," and clunk-clunk sound of gears turning with nothing happening. Well, I unplugged it, and took it apart. It was challenging at times to find all the screws and pull the plastic covers off just-so, but eventually I made it to the deep insides.
The black "ink well" on the right-hand side was still in-accessible, so I had to take the carriage guide off. That was tricky: the screws in the metal bar hold it down, along with a few on the back metal plate.
I got the inkwell out, and lo and behold!
A TOWER of ink from the bottom to the top where the ink cartridges would rest, stood tall and glistening. This thing leaked ALOT of ink! I grabbed some towels, and took it out, and took it apart. (I should have worn gloves). After scraping and cleaning all of the ink off all of the parts, I found the problem: a single plastic gear that connects the inkwell axle to the outside had a little tooth that broke off. The tooth was buried in the globs of ink, so I almost missed it. This single tooth sticks out from the middle of the gear, and is obviously going to break if there is some kind of obstruction inside the inkwell - like a GLISTENING TOWER OF INK. (Just like "lucas" above)
So, right now I am trying to find out how I can order that one part. If any of you know how I could order it myself, instead of going through a repair shop, I would appreciate it.
My theory in all this is that HP knew it was gonna leak like a sieve, and boy did it ever! All that ink built up inside, and soon the plastic gears just couldn't turn through it anymore. So that little tooth broke off, and now when it goes through one of it's cycles, it never completes the routine, so the software for the printer never lets it print anymore - because it never completes this cycle of whatever it does down there at the right-hand side.
Hopefully, I will be able to put it back together so it works properly. I hope I don't have to line up the gears just-so when I do.
And that is my tale. I will let you all know when I finally get it working again. But to conclude, that tooth on that white plastic gear definately broke off, and I blame the gobs of ink.
P.S. I mis-spelled a name in my previous post. In order to make sure that Googlers find this page, the name of the CEO of Hewlett-Packard is Carly Fiorina, and she is quoted as saying, during a meeting in Washington D.C. about outsourcing jobs, that "There is no job that is America's God-given right anymore."
I am sure she wears an American flag on her lapel. I wonder why.
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| Re: v40 errors by Bert (3/1/04 11:24 PM) | + / - | Jason
I haven't taken apart a V40 yet but if it has the service station style that is driven by the paper feed drive rather than its own motor, you are in world of hurt. I've have seen this style in the Officejet 5110 and it looks identical to the notoriously unreliable Deskjet 3820. There are copious complaints about 'early' failure of the DJ 3820 due to carriage jams. Bottom line, if spare parts are not available for the DJ 3820, you won't find them for the V40.
I am a HP fan and recommend some of their printers, mostly out of production, but if the V40 shares the service station drive with the DJ 3820, I would kiss it goodbye. Typical ink build up should not break the service station drive. Many DJ 3820s have failed long before seeing the use that seems evident on your machine. The service station version with it's own drive motor, as seen on other models, has proven to be durable. The real problem is a poor design spawned by trying to save a dollar or two.
For what its worth, the OJ 5110 I mentioned was sent in for warranty and replaced by HP with a completely different machine, an OJ 5510. Could it be that HP wants that family of printer mechanism to go away?
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| Re: v40 errors by Joe (3/2/04 6:58 AM) | + / - | I took mine apart but there was little ink build up. (Though it's over a year old, I'm only on my second black cart. and 1st color)
There was some ink build up that I cleaned and ll the gears on the ink drive seemed good.
When I put it back together--NO CHANGE! Ugh!!! I'll say again, I think it's junk.
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| Re: v40 errors - parts by jason (3/9/04 9:19 AM) | + / - | I'm back!
I called HP - the "print mechanism assembly" (basically the printer without the case) costs 322 bucks through HP. I found some vendors selling them for about $250. That's funny, because I bought my printer for $180.
Anyhoo, if anybody here wants to send me the parts I need, I can pay for postage plus a couple of bucks for your troubles. (See my previous postings for details).
thanks
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| Re: v40 errors by laura (3/10/04 8:38 PM) | + / - | I was given the printer to see if I could "fix" it. It was in an office for about a year and it is REALLY dusty and dirty there. It was working fine till they had to replace the cartridges. Plopped them in and it stuck.
The only reason they gave the thing to me was because my brother works on computers and thought, by osmosis, I could fix it. I looked at it for about 5 minutes and gave up! lol I'm glad I didn't give it any more time after reading all the postings. It could have saved me 5 minutes. Everything mentioned above is exactly what went on with this large paperweight.
P.S. They bought a new one not solely based on how it was working. They did it cause the cartridges were too expensive for the price they paid for the machine.
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| Re: v40 errors by Marisa (3/14/04 11:55 PM) | + / - | Hello everyone.
Well I have an HP V40. I bought it on July 2001. It was working fine, but now I get a paper jam message but there is no paper jam. It keeps flashing paper jam error, and it wont do anything else. If anyone have any idea how to fix this problem i will appreciate it. Thank you so much in advance.
Marisa
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| Re: v40 errors by spacemonkey (3/30/04 10:52 AM) | + / - | The main error in HP v40 is the decision to buy one in the first place. After reading all your post and experiencing the same problems I can offer no advise or ideas for share in your sorrow while understanding your pain...the pain in ass this machine has caused us
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| Re: v40 errors by Dwight (3/31/04 6:45 AM) | + / - | I have a 5110 w/ the same problem. Still on original cartridges but over a year old! It says paper jam but there is no "paper jam. Took it apart and found the little tooth on the gear driving the cartridge cleaning mechanism was broken. Don't see any way for the machine to tell that the cleaning mech. was not working so problems MIGHT not be related. Just TWO common problems this poor design has.
Seem like there MUST be a lawyer somewhere that might want to start a class action lawsuit!
HP SHOULD fix these units as it is an obviously poor design!!!
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| Re: v40 errors by Gina (4/9/04 5:01 PM) | + / - | I loved my HP V40. When it turned 1 year, 2 months old I experienced the EXACT same problems as many of you-- it started with a paper jam message and then a progressed into a carriage jam message. It attempts to print an alignment page, but never prints anything.
I took the plunge and took it into a local printer repair shop. This is what they told me and what confirms Jason's diagnosis:
They found that the carriage service station gear was broken. Unfortunately, this part is no longer available. How cute and how typical!
By the way, the part is number C8413C.
I am hoping to buy a unit cheap on Ebay from a non-working unit (without the same symptoms) and scavenge the part.
I would be MOST interested in joining in a class action lawsuit!
P.S. I bought, as a replacement a HP 5510. It arrived and got sent back the next day. This model is a cheap piece of junk! HP makes a 5110 model that is a little bit up from the V40, but costs $192 at Amazon.com.
Bottom line is, I want my V40 to work like it did. I find it VERY curious that so many of us experienced the identical problem just as the warranty was up.
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| Re: v40 errors by Dwight (4/12/04 10:00 AM) | + / - | Well, the amazing thing was that MINE broke a month BEFORE the warranty ran out. I called HP and went throught all the hoops with their technician, THEN he said I had to FAX in a copy of my sales slip as THEIR records showed it was out of warranty. I faxed (the FAX part still worked) in the proof and then called HP back. Got an Indian ( a REAL one from India), who could hardly speak english, who told me I had to wait 24 hrs after FAXing in the proof before he could help me. I insisted on something happening NOW as I was told by the first tech that I could call back as soon as I faxed the proof of purchase. HE HUNG UP ON ME!
I called back and go a VERY nice tech who lived on Cape Bretton (sp?) Island in Nova Scotia, Canada, who made me jump through ALL the hoops again as apparently, there was no record of either of my other calls.
After about an hour of trying to get it working, He finally gave up and said he would authorize a replacement, but the 5110 was no longer made so he would be sending me the NEW model, a 5510. After taking my credit card info in case I didn't send them back the old one, He "OVERNIGHT" shipped the new one.
The new one is smaller and has a plate scanning feature that is nice but, it ALSO uses some tiny #56 & #57 ink cartridges. Now I have a hundred dollars worth of spare ink cartridges and no way to use them, and I have to go out and buy NEW spares. It seems no matter what, the consumer always gets screwed somehow.
So far, the new one seems to be working fine.
There is a "lemon law" that covers some thing like this situation but I don't know if it would apply here. There is obviously a bad design involved and, in that each one who has written probably represents 10,000 units that have broken, it seems like SOMETHING should be done.
HP should be forced to recall and replace ALL units using this design. Just wonder if their "replacement" is designed any better!
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| Re: v40 errors by Stephen (4/14/04 4:36 AM) | + / - | The insides of a V40 are basically the same as for a deskjet 970, and you can get parts for a 970 from HP.
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| Re: v40 errors by Stephen (4/14/04 4:47 AM) | + / - | The part number C8413C is not for a gear, it is for the whole V40
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| Re: v40 errors by Stephen (4/14/04 5:05 AM) | + / - | Did some research, the service station gears are only available through an HP ASP, I am one and I have verified the part numbers are in stock and orderable, (the service station is the part that gets filled with waste ink).
The little gear is part number C4557-40079, the big gear is part number C5870-40017.
Unfortunately the way the company I work for does things it is difficult to resell cheap parts, maybe Moe will be kind enough to order a couple of dozen gears and resell them.
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| Re: v40 errors by Stephen (4/14/04 10:41 AM) | + / - | Thanks for pointing out my error on the part number. When I took it in for repair they put that down for what I assumed to be the part number.
The repair shop is an authorized service center. It's funny that they wouldn't know this, as they would have made more money off of me fixing the thing rather than just telling me it couldn't be fixed.
Thanks again for the information.
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| Re: v40 errors by daleth (4/14/04 9:20 PM) | + / - | Ugh! The post above is mine, not sure how the names got switched!
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| Re: v40 errors by G.G. (4/14/04 11:51 PM) | + / - | Well, this printer could have broken down any day but today! I assured my sister that I would have her son's graduation flyers and invitations printed out by tomorrow and this piece of crap has shown its true colors!
I am the proud owner of a hp officejet v40 that worked like a charm in the beginning, and now the carriage remains stuck on the right side and will not print anything. Its only good for grinding its gears while the carriage remains locked in place. And it makes the most dreadful noise.
I feel like I am ready to go postal about this HP sham operation! We consumers have been victimized and taken to the bank by this company and we should do something about this collectively.
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| Re: v40 errors by jason (4/15/04 12:06 AM) | + / - | Has anybody received e-mails from HP lately?
I got two the other day, one to enter me into a sweepstakes, and another for their "newsgram."
They might be reading this and getting nervous.
They should be.
I am up for any collective actions you may have in mind. You can count me in.
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| Re: v40 errors by Gina (4/15/04 2:51 AM) | + / - | I received an email from HP Photo this morning.
I had emailed the CEO and vented my frustration. I received an email that said they would forward it to the proper department.
I replied to that email and provided them a link to this thread.
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| Re: v40 errors by Mackenzie (4/15/04 4:44 AM) | + / - | TRy cleaning the rubber rollers front and back with some rubber roller cleaning, which used to be available on the site. It celared the paper jam on my officejet R60
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| Re: v40 errors by Anonymous (4/17/04 3:28 AM) | + / - | I have a officejet 5110 and had it exactly one year and one week before the inkwell cleaning station had a broken gear that a replacement part is not available by HP.....Can you say CLASS ACTION LAWSUIT!
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| Re: v40/5110 errors by daniel (4/22/04 4:33 PM) | + / - | HP sells junk! I bought an the v40 one year and one month ago. It broke down with the "jam" problems and finally just stopped altogether after just 6 months! So, ok, no problem, I get a "replacement", which turns out to be the ugly sister of the v40-- the OJ 5110. This thing has stopped printing yellow ink and the tech people say there's nothing I can do about it. My warranty was up last month. We are all victims of a lemon. Isn't there a lemon law?? DONT BUY THE 5110, it's the same thing with a new name! In fact, I may be done with HP altogether.
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| Re: v40 errors by Gina (4/22/04 6:45 PM) | + / - | I thought about getting a 5110 but changed my mind. Why buy something from a company that screwed you once?
I am seriously considering getting a laser fax from Canon (L75).
I think the lemon law is for cars only. However, I think that, as demonstrated on this forum, HP should be made to address this problem.
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 | Re: v40 errors by David (4/23/04 11:02 AM) | + / - | I have had success cleaning the office jet v40. Mostly the service station clogs with ink. To clean this machine you need to clean the encoder strip, the plastic strip that runs behind the carriage with water damp lint free cloth. Then clean the rod that the carriage rides on with water and put a light coat of 3 and 1 oil on the rod. Be sure to put a couple of drops behind the 2 silver metalic rings on the side of the carridge. If the carridge does not relase or has trouble parking then you mave have to much waste ink in the service station, this will be the large peak of ink you see, If this is the case then you will need to remove the cover and take the service station out and wash it out. IT MAKES A GREAT BIG MESS.
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| Re: v40 errors by Evelyn (4/24/04 2:59 PM) | + / - | I'm on my way to buy a Canon Photo Printer i860 right now to replace our HP OJ 5110 replacement for our HP v40. The only way HP will improve is by consumers not purchasing their *junk*. BTW, they make their profit off of sales of ink cartridges, not their printers. With my Canon (rated #1 by Consumer Reports) I will no longer need to buy HP ink. Yippee!
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| Re: v40 errors by DeWayne A. Ross (4/25/04 10:16 AM) | + / - | I have a 5110 that interupts active telephone conversations with the fax screeching attempts to recieve. Anyone know how to fix this? Help!
DeWayne
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| Re: v40 errors by Bill (4/25/04 2:49 PM) | + / - | I had the same problem with the carriage moving to the right and not coming back to the left when the carteidge door is opened. My unit is 1 year 4 months old. I get the CLEAR CARRIAGE JAM, AND PRESS ENTER message. There is no carriage jam and no matter what I do it won't work. I now know why aftering reading these comments.
I called HP and was connected to someone in India. He wanted me to give him my credit card over a non secured line to India. I said no way. He acted as if this was not a problem. Anyone giving a credit card no. over a non secured line is nuts. You are asking for problems especially if it is going to India.
I always used the HP cartridges but recently started using the cartridge OD215 from Office Depot. I wonder if there is a problem with these substitute cartridges as they have more ink in them than HP. Maybe the weight of the extra ink forces out the bottom and causes the problem. What is your experience with cartidges you were using in this piece of junk???
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| Re: v40 errors by Fraz (4/25/04 5:49 PM) | +1 + / - | "Press enter to align cartridges", I do that but it quits halfway through and then says "alignment failed". I was given this v40 and don't have any manuals on it. What can I do?
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| Re: v40 errors by Fraz (4/25/04 5:51 PM) | + / - | "Press enter to align cartridges", I do that but it quits halfway through and then says "alignment failed". I was given this v40 and don't have any manuals on it. What can I do?
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| Re: v40 errors by Curt (4/30/04 11:28 AM) | + / - | Earlier today I went into my v40 to change the black ink cartridge, something I've done dozens of times before. As you all know I'm sure it's not a difficult process. Well I removed the old c6615d and replaced it with the new c6615d cartridge, again same as I've done before only this time I got an error message telling me it was the "incorrect black cartridge type". I have since repeated the process several times only to get the same message. I have hunted everywhere for a solution short of calling HP, I've done that in the past - wasn't a pleasant experience. Anyone have any ideas how I can get my v40 to work again?
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| Re: v40 errors by mach5potato (5/3/04 7:51 AM) | + / - | I have the same exact carriage error problem (v40), stuck on the right side making that lovely grinding noise. Any luck fixing it? Any word on a recall? HP needs to step up and admit this thing is crap. I am very upset over this and may not buy anything from HP ever again. Should I give up and toss it in the trash? I don't know about the rest of you, but I can't afford to buy a new printer every 13 months.
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| Re: v40 errors by B-rad (5/4/04 12:24 PM) | + / - | I am so glad I stumbled across this site...we are having exactly the same problems with our v40. I would like to join the class-action as well.
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| Re: v40 errors by Chad (5/4/04 6:14 PM) | + / - | Me too. Same exact v40 carriage jam problem. Our printer is exactly 1yr & 3months old. Tore the whole thing down to find the tiny gear in the cleaning station to be broke exactly as described by "jason" on 3/1/04 above. Count me in on the class-action lawsuit as well!
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| Re: v40 errors by Gina (5/4/04 7:47 PM) | + / - | I have repeatedly emailed HP about so many people experiencing the same problem and have yet to receive one reply.
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| Re: v40 errors by Bill (5/5/04 12:52 PM) | + / - | OK so my HP v40 is toast because the cartridge will not dock at the right (rams into the docking carriage which is out of position) because of I the ink globs all over the gears. I started to take it a part and what a nightmate to get at the ink well gearing. I gave up.
So here is the question. Does anyone know how to disable the print feature so you can still use the scan and fax features on this machine? I assume since the scanner is on top it would still work. I could scan to the computer and send faxes. I know I can't print with it but I have another printer. I can't get anything to work because it keeps coming up with the same error CLEAR CARRIAGE JAM AND PRESS ENTER.
Any ideas guys???
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| Re: v40 errors by mach5potato (5/5/04 1:25 PM) | + / - | Bill, I think all of it is worthless because there is no way to get rid of the error message. If you figure out how be sure to post it here.
Gina, I have sent many emails to HP also with no response. They had to have known that this thing was junk and at the very least they owe us all an apology for a very, very bad product. The frustration has taken at least one year from my life.
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| Re: v40 errors by Dwight (5/5/04 2:01 PM) | + / - | The cleaning tray is not moving because the little tab on the gear that moves it is broken like all the other units discussed here. AND Bill is right, getting to the mechanism that drives the cleaning tray IS a nightmare. You pretty well have to dis-assemble the printer completely.
You SHOULD be able to push the cleaning tray towards the rear of the printer and get it out of the way of the ink tray. Then it can go ALL the way over and the error message might clear.
Also, it is important to clean the indexing ribbon that tell the ink tray where it is. If it has ANY ink on it, everything goes to hell, so to speak.
In my experience, most companies are NOT going to do anything about such problems unless and until they are forced to by litigation.
SOMEONE is going to have to find a lawyer who is willing to take on HP and THEIR IN-House legal department. Any lawyer willing to do this is going to have to be willing to invest potentially years of work and delays fighting any big corporation but if he prevales, it usually will net him millions in legal fees. Of course, ALL his fees and expenses will usually eat up virtually ALL monies realized in any settlement and the actual persons harmed will get virtually nothing.
This is how most of these matters work!
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| Re: v40 errors by Anonymous (5/8/04 3:50 PM) | + / - | What amazes me is how to take that piece of shit printer apart. HP really did a nice job making sure it was next to impossible to do this task.
My HP is 1 year and 1 month, as most of you, bought in April 2003. This is unreal, forget about class-action lawsuit, HP knows well the chance enough people would spend the time and the effort to go against them is pretty slim, espacially for les than $200.
For me, garbage collection is Monday morning, and I will make sure I hammer the piece of shit, in case somebody decides to pick it up and waste valuable time trying to give it a second life...
Normand
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| Re: v40 errors by mach5potato (5/10/04 1:04 PM) | + / - | I have not tried to take my V40 apart and clean it yet. Should I even waste the time? Has anyone taken theirs apart and had any luck? I just would hate to throw it away and then find out I could have fixed it.
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| Re: v40 errors by Oniell (5/12/04 1:50 PM) | + / - | Same symptoms as described. Haven't disassembled and now probably won't. Sounds like a paper weight. Too bad. It worked good for a while. Would be interested in taking it to HP for compensation.
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| Re: v40 errors by Joan (5/14/04 3:05 PM) | + / - | I had exactly the same carriage problem with my 5110. I googled across this website http://www.fixmybrokenprinter.com that showed me how to sort the problem.
It contains information on the DeskJet 3820 but I found that the gear that breaks in the 5110 is identical to that in the 3820. I ripped my OfficeJet apart and sent my broken gear to England. The repaired gear came back in less than a week. Fitted the repaired part and everything works perfectly. Superb!!! Just like a new printer!
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| Re: v40 errors by Lisa (5/17/04 6:51 AM) | + / - | HP Officejet 5110 all-in-one, grind grind, blink blink. Do I need to say anymore?
Oh yes, it is one year and 3 months old and has been fed a steady diet of HP cartridges.
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| Re: v40 errors by Chad C (5/17/04 1:45 PM) | + / - | Howdy all,
I went searching for ways to fix my V40 and unfortunately I ended up here. Ours is 1 year and 3 months. I have the same problems as everyone else. Anyone come up with a good replacement?
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| Re: v40 errors by H. Michael (5/20/04 9:16 AM) | + / - | Add me to the list of hp officejet v40 carriage jam error recipients. I have a hp laserjet 4l tucked in the corner which stills works fine so at least I have a printer. I will be taking my printer apart today. I give my thanks to Google and all of you who have posted messagess. Count me in on the law suit. I will send my printer repair results.
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| Re: v40 errors by Jester (5/20/04 7:55 PM) | + / - | Like everyone here I've had it with this thing. One year and one month also. I'm going into the driveway tomorrow and smash it into a million pieces, then box it up. I'm going to ship it to:
Hewlett-Packard Company (Corporate Headquarters)
Attn: Peter Blackmore, Executive Vice President, Customer Solutions
3000 Hanover Street
Palo Alto, CA 94304-1185 USA
I'm also going to include a note with this web address. If nothing else, it'll clutter his office for a day just like it's cluttering mine!
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| Re: v40 errors by Computer_repair_ (5/21/04 10:10 AM) | + / - | Just brought a v40 home to fix from someone at my other job. Same problem! The reason,(NOT A FIX) for the "carriage jam" error is the Service Station is stuck because of the broken gear. if you reach in with your hand and move the Service station (far right side where the carriage tries to rest) toward the back of the printer, the error will clear when the v40 is turned on because the carriage will rest in its appropriate position. This does NOT fix the problem, it just clears the obstruction, which is the service station that no longer moves and prevents the printer from doing it's main function, printing! I will have to tell my co-worker the bad news and give him this web address so he can read it for himself.
No wonder HP and Compaq are together. I had a new Compaq computer in '98 that didn't even have the minimum system requirements for processor speed or RAM to run the DVD player it came with! Not to mention a load of driver errors and a junk HD that got so slow, my friends much slower computer would load games 3 times as fast! Yes it was the HD. Put in a new seagate and it improved drastically. Put in more memory and overclocked it as far as I could and it would play DVD's without a pause. Cutting corners--- too bad the fix for this printer is not as easy as upgrading your pc which took me over a year of struggling and some more knowledgable friends to find a solution.
-------------------------------
Well, one idea is to write your state rep or Gov or someone like that who can get things done, especially if you are in HP's home state. State reps and Gov's like being re-elected, and using the proper motivation, government officials "can " get things done. I'll bet just about every one of HP's printers with this system has failed. Thats a lot of printers and a lot of unhappy people who feel cheated by HP. Think of how popular a govener or state rep who does something would be, even if he failed. Its something that seems impossible like a previous post described, but as you saw with Microsoft, no matter how big a company you are, if the government stands to gain something from upholding the law, then you are not above the law. Re-election is a big gain for any official. There are other laws concerning business practices and honesty that would go a long way with the right people. This is supposed to be a nation "BY THE PEOPLE FOR THE PEOPLE" and you are the people!
Thanks everyone for your posts. They are helping a lot of people.
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| Re: v40 errors by Maurice (5/24/04 8:31 AM) | + / - | I'm going to stop by their location in Hayward today and take a look at the parts. I will have my broken gears with me for comparison...
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| Re: v40 errors by Steve (5/24/04 9:00 AM) | + / - | I've had my V40 for 1 year and 3 months - same problem! Count me in for a class action. I was a dedicated HP customer, but their indifference to a known problem with their product and the customers that pay their salaries has caused me to change my mind.
I am interested in acquiring the gears as well, assuming that we all can find a way to purchase them.
I'm also looking for a replacement combo printer, fax, scanner. Anyone have better experience with another vendor?
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| Re: v40 errors by David (5/24/04 10:33 AM) | + / - | Hi Maurice,
Please let us know what you find out.
The cost of the parts including shipping/handling is about $25. I don't want to spend any more money on this piece of junk unless there is a chance of fixing it.
Thnaks
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| Re: v40 errors by H. Michael (5/24/04 10:33 AM) | + / - | I spent two hours and failed to clear the error message. I found the mound of ink which was interferring with the slinding docking tray. Could not find any broken teeth on any of the gears. However, I did not take apart the lower drive shaft. Is there a breakdown drawing of the v40? I am shopping for a new (non-hp) machine this week.
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| Re: v40 errors by David (5/24/04 10:42 AM) | + / - | I have not been able to find any drawings for the V40 yet. You can find pictures here :
http://www.fixmybrokenprinter.com/
Model is different, but parts are essentially the same as the v40.
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| Re: v40 errors by Maurice (5/24/04 2:21 PM) | + / - | Please note, my last message was in relation to www.printerworks.com and not www.fixmybrokenprinter.com - sorry if there was any confusion.
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| Re: v40 errors by David (5/24/04 2:52 PM) | + / - | Maurice: Thank you for sharing the information.
I called Printerworks.com this morning to ask if those parts would fit the V40. They said I would have to refer to HP. Luckily, I did not order the parts from them. Based on drawings that I have seen, these parts are for printers that have independent motor drive for the service station, unlike the v40.
The photos you posted is really amazing. My broken gears look identical to the ones in the photos, down to details such as the shape and area of the small gear that broke, the green tint, and the crack line in the large gear. I mean identica !!!
Oh well, now is down to repairing the gears by ourselves.
Or send them to England to be fixed
http://www.fixmybrokenprinter.com/
I am looking at differnt ways of repairing the gears myself. Seems like some kind of brass sleeve insert may work, at least for the small gear. But I don't have a machine shop to do it.
Anybody has a good idea ?
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| Re: v40 errors by David (5/24/04 3:33 PM) | + / - | Got this email from Printerwork.com
"These two part numbers are listed as working with the Officejet R40. None of my tools show any reference to those parts being compatible with an Officejet V40 as well. The only part that I find that would replace that section on a V40, would be part number: C8413-60002 (Print mechanism assembly - Does not include outer plastic panels, ADF, scanner, paper trays, or print cartridges )
Judging by the information that I have found, it appears to be most of the lower half of the printer."
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| Re: v40 errors by David (5/24/04 4:45 PM) | + / - | Does anyone know if hp's current low-cost model 3520 printer has the same gear design as the v40. The hp 3520 costs only $50. I'm thinking about striping the gears from it if they are the same. This way I can at least savage my remaining inventory (>$100 worth) of ink cardridges for this stupid printer.
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| Re: v40 errors by wanda (5/24/04 7:46 PM) | + / - | it say to clear carriage jam and press enter, but i do not know how to clear the carriage
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| Re: v40 errors by wanda (5/24/04 7:50 PM) | + / - | it say to clear carriage jam and press enter, but i do not know how to clear the carriage
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| Re: v40 errors by wanda (5/24/04 7:54 PM) | + / - | it say to clear carriage jam and press enter, but i do not know how to clear the carriage
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| Re: v40 errors by H. Michael (5/25/04 6:53 AM) | + / - | I have reviewed the pics of the broken gears. Thanks for the pics. They clear up why I could not see the broken portion on the teeth. The teeth are not broken but the drive tabs are.
I have fixed a many of things like this ranging from motor parts, fishing reels, and pumps with JBWELD. Nothing fixed thus far has broken again.
Here is what I will try to do if my gears are similarily damaged, the drive tab being stripped.
Drill a small hole in the plastic wheel where the center of the tab will be formed. Use a small screw and set the screw such that the screw and its head acts as a stud for the new formed tab(s). The head of the screw should be low enough such that the JBWELD can be used to form the tab on the top. I use foil to make a form to cast the JBWELD around the screw--the foil will be sanded away. Make sure you create a tab bigger than the orginal. Use a file or emry board to machine the tab to final shape. Use tooth picks to mix and place JBWELD.
Don't laugh, JBWELD is a very good product for this and if done correctly the repair can be made. If there is a colar, then both tabs can be formed with the colar--this would be a better structural fix.
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| Re: v40 errors by dan (5/25/04 9:06 AM) | + / - | i am already laughing.
I threw mine off the loading dock if anybody wants it.
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| Re: v40 errors - gear fix by David (5/25/04 10:04 AM) | +3 + / - | Here is my attempt to fix the gear problem on my v40. The idea is to insert a metal collar between the two gears to restore the function of the broken tab in the small gear. The collar was made from a piece of straight copper tubing that had roughly the same inside diameter as the i.d. of the gears. I cut the tubing to about the same length as the width of the sleeve of the small gear. I then soldered a copper tab that protruded out to the side facing the larger gear. Then I cut a 180 deg arc from the other side of the collar. This side would interface with the small gear that also had a 180 deg arc trimmed off its sleeve. After that, the collar would mate with the small gear with little slack. In order to fit the collar into the existing space, I had to trim off the sleeve of the small gear a bit. The land (remaining 360 deg portion)of the collar was about 1.25 mm wide.
See photos :
http://mywebpages.comcast.net/nospam04/Gear/gear1.jpg
http://mywebpages.comcast.net/nospam04/Gear/gear2.jpg
http://mywebpages.comcast.net/nospam04/Gear/gear3.jpg
http://mywebpages.comcast.net/nospam04/Gear/gear4.jpg
For the copper tubing, I used 2#18 Buchanan Crimp Splice Cap (Home Depot) which happened to be roughly the right size. The fabrication took me about 2 hours last night using a Dremel Tool with a #420 cutting disc, and a soldering iron. I am sure that there are more quicker elegant ways of making the collar and making it stronger if one had access to a machine shop.
The printer has been working smoothly (no grinding noises etc.) since I made the fix. Hopefully, it will work awhile at least for my remaining ink cartridges. After that NO MORE HP !! POS
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| Re: v40 errors by Maurice (5/27/04 8:12 AM) | + / - | Michael and David,
Great solutions - thanks very much! It's great to know that people are prepared to put in a little effort to bring their printer back to life. I am sure that more people can now do this with your information. We can reduce waste and we don't have to feel like we have lost hundreds of dollars on a printer and ink.
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| Re: v40 errors by Anonymous (5/28/04 8:27 AM) | + / - | click click grind kerplunk, i hate this thing. just wanted to thank everyone for posting..it helps to know i'm not the only one struggling. but i wanted to let everyone know my disgust with HP right now. I am basically the "fix it" guy for a pediatric clinic and this isn't like not being able to print off an email.
VERY serious faxes come through here everyday so this is a huge set back. The worst part about it all is that people who send the faxes believe that we have received them. Little do they know we invested our money in HP, something I can't imagine us doing again anytime soon.
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| Re: v40 errors by KCJ (6/1/04 6:35 PM) | + / - | I've hadmy HP 5110 for about 13 months now. I recently separated from the military. I completed a phone interview with a very prominant company when low and behold, my 5110 decides to stop working with when I tried to fax them my military separation papers. The timimg with this thing is incredible!!! Now i'm stuck with an "all-in-none" that does nothing but flash an amber light at me. I'be donr everything I could to clear this "carriage jam". But it still refuses to work. And being in between jobs is a very bad time to not have the use of my fax. After a failed laptop, laser printer and this, i'm done with HP. If you guys decide to go class-action, please let me know.
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| Re: v40 errors by cdrj (6/2/04 5:58 PM) | + / - | My v40 seems to work fine, however it will not print. It doesn't make funny noises, it doesn't display any error messages, however when I try to print, the v40 displays "printing" on the screen and just sits there, laughing at me. Could anyone explain this problem?
Thanks
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| Re: v40 errors by M. L. (6/4/04 8:56 PM) | + / - | It's absolutely uncanny that so many people have experienced the same problem with the same product and HP has done nothing to address the issue. I have had my 5110 for 14 months. In the midst of a fax, the machine started to make a horrible grinding noise. You know the rest of the story. I am not a happy camper!!!!!
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| Re: v40 errors by M. L. (6/4/04 8:57 PM) | + / - | It's absolutely uncanny that so many people have experienced the same problem with the same product and HP has done nothing to address the issue. I have had my 5110 for 14 months. In the midst of a fax, the machine started to make a horrible grinding noise. You know the rest of the story. I am not a happy camper!!!!!
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| Re: v40 errors by RON (6/6/04 6:30 AM) | + / - | LET ME JOIN THE CROWD. SAME THING. PRINTER WORKED FINE THEN ALL OF A SUDDEN CARRIAGE JAM, OPEN DOOR, PRESS ENTER MESSAGE. HAVE DONE THE SAME. CALLED HP, FOLLOWED DIRECTIONS ON REPAIR, STILL NOTHING. DOES LOOK LIKE SMALL GEAR BROKE ON RIGHT SIDE MAKING CLICKING NOISE. IF YOU HAVE THIS CLICKING PROBLEM. 1. PRESS ENTER AND LOOK WITH FLASH LITE AT A SMALL COPPER PIECE UNDER WHERE CARTRIDGE CARRIAGE WOULD BE IF THERE.2. GIVE IT A MINUTE AND YOU WILL HERE THE CLUNKING AND IT LOOKS LIKE IT IS NOT MAKING A CONNECTION TO THE LITTLE PLASTIC WHEEL.EVERYBODYS RIGHT JUNK! SHOULD GET A CLASS ACTION SUIT GOING. I'M WILLING
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| Re: v40 errors by JD (6/7/04 3:41 PM) | + / - | Let me know if there is a class action...My printer is doing the same thing as everyone elses (cartidge to right, won't move left unless manually pulled).
HP should replace our printers at their expense!
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| Re: v40 errors by gmt (6/7/04 6:28 PM) | + / - | Same here. Please notify me if there is a class action lawsuit....
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| Re: v40 errors by Steve (6/8/04 1:15 PM) | + / - | Too bad we didn't all know that this machine was such a piece of junk before we bought them. After 1 year and a month of light use the thing indicated that it needed its ink cartridges alined. Followed procedures, it claimed it couldn't accomplish alinement. Two weeks later it was receiving a fax, the paper drive made a bunch of destructive sounding grinding/ripping noises, and since then, the paper drive system is as silent as a church. It makes everything that needs printing useless. This machine sounds like the proverbial lemon. I know in H/P's eyes, the cost of the unit wasn't much, but I have a VCR that cost the same amount 10 years ago that is still running well. Guess H/P is profit driven rather than performance and quality driven. If there is a class action lawsuit going to happen about this piece of junk, let me know. Meantime, I'll go buy a Brother. They're not good, but they don't charge a fortune for them either.
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| Re: v40 errors by ayone (6/8/04 1:29 PM) | + / - | OK. I have some good news. We had the same problem as everyone else with our v40. It died after 1 year and 3 months.
We went to the HP website and found the CEO's email address. My partner then wrote an email to them describing the situation and how we had contacted tech support which was of no help and that we thought HP had some sort of "built in obselesence".
The next day we recieved a call from an HP representative and 1 week later we recieved our new 5110 with a return slip for the broken one.
Our new machine works like a charm and I was very impressed with HP's quick resolution of our problem. I will continue to purchase products from them.
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 | Re: v40 errors by Steve (6/9/04 6:55 AM) | + / - | Thanks ayone! I took your advice and emailed the CEO detailing the difficulties. We'll see what happens. My college has a lot of HP equipment. It might encourage them to treat us likewise.
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| Re: v40 errors by Dwight (6/9/04 7:57 AM) | + / - | The problem is that the 5110 seeems to have the same problems as the older ones (see letter from "KCJ" above). Not going to be much help if they are junk also.
HP replaced my unit with a 5110 (it ACTUALLY broke a month BEFORE the warrenty period was up!) but now I am stuck w/ $100.00 worth of print cartridges I bought for the old unit.
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| Re: v40 errors by Steve (6/9/04 8:30 AM) | + / - | Then we'll just start the cycle over again with H-P, substituting the 5110 for the v40, right?
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| Re: v40 errors by ron (6/9/04 11:33 AM) | + / - | Buy the way I forgot to mention in my previous response that I went to office max and bought new cartridges about a month ago. While looking over the twin packs for the color and black ink I notice one was more money but the same size cartridge. When I asked the sales clerk why this was, he said that that h/p recently came out with the more expensive ones, and that the one's that we have been purchasing all along for this printer and other's that h/p only fills the cartridge half way. Sounds pretty deseving to me. I know I always thought I was buying a full cartridge. ANYBODY ELSE EVER HEAR THAT!
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| Re: v40 errors by Cathy (6/9/04 12:28 PM) | + / - | My officejet v 40 has the carriage jam error and i have cleaned it and followed all the stupid steps on the website for the printer and it still says carriage jam. The carriage can move all the way to the right when the test print page is done but right after it moves to the right it stops, beeps at me, then says carriage jam. Has this happened to anyone? If so can i fix it?
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| Re: v40 errors by Cathy (6/9/04 12:32 PM) | + / - | Does the carriage jam clear when i throw the printer out a window because that is what i feel like doing.
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| Re: v40 errors by ron (6/9/04 1:28 PM) | + / - | cathy---- make sure you open the window first. this piece of junk is not worth breaking a window over.
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| Re: v40 errors by Steve (6/9/04 4:14 PM) | + / - | By all means, open the window first! However, you might want to wait. One chap got a pickup order for the derelict machine and a free replacement. I just got a communication from the CEO of HP. She may do something for us here at Blackburn College. Anyone else may be able to get on the bandwagon, so to speak. I'll keep you informed.
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| Re: v40 errors by Chris (6/10/04 8:04 AM) | + / - | Hello Fellow Frustrated Officejetters! Same problems as you all have so elequently described. My head is still spinning reading all the postings especially you folks who figured out how to BUILD spare parts! I would love to join a class action suit but believe it would be weighed down by litigation for both sides. At least I changed my mind last night standing in front of Walmart and DIDN'T buy more ink cartridges. So I almost feel like I saved money. Will try to find HP'S CEO E-mail address so I can pass along to her all of our warmest thoughts. Good luck to all and thanks for being so helpful and supportive.
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| Re: v40 errors by Scot (6/13/04 1:41 PM) | +2 + / - | Keep getting an error from my print queue. In this middle of printing i get an error which stops the printing. I then do a restart, but it happens again and again. I've lost a lot of expensive stock doing this over and over again. I thought it was a driver problem, but HP says my driver is ok.
If someone can help, pls lemme know. In the meantime, i'd suggest the BBB get's a few of our complaints. thx!
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| Re: v40 errors by Kurt (6/13/04 4:06 PM) | + / - | Does anyone know how to get past the v40 carriage jam error at least to make it work for scanning? It was great at scanning to file when it working.
I have the same carriage jam problem. The printer is just over a year old. I'd be willing to join a class action suit.
Does anyone have a recommendation for a well-priced all-in-one printer/fax/scanner/copier.
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| Re: v40 errors by hellphyre (6/14/04 9:59 PM) | + / - | same deal here... hear a loud crack... grinding gears and goes side to side very wildly and crashes into the sides and paper guides...
machine is little over a year old...
ive now owned 4 printers in about six years
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| Re: v40 errors by Kay (6/15/04 3:33 AM) | + / - | Well I will be a monkey's uncle. I have the same exact problem. printer is just over a year old and I have tried everything to clear jam. Count me in on that lawsuit
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| Re: v40 errors by ron (6/15/04 1:33 PM) | + / - | what we need to do is try and get the address of the main person at h/p and try and print off all these messages. OH WAIT A MINUTE WE CAN'T--- PRINTER DON'T WORK. MAYBE THEY PLANNED IT THAT WAY. seriously we should and send it to them. what do you think!
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| Re: v40 errors by Kay (6/15/04 1:50 PM) | + / - | I think we all should copy and paste this board and mass mail HP. Every department we can think of.
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| Re: v40 errors by Kay (6/15/04 2:22 PM) | + / - | I think we all should copy and paste this board and mass mail HP. Every department we can think of.
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| Re: v40 errors by ron (6/15/04 3:48 PM) | + / - | THAT'S A GREAT IDEA KAY. I'LL TRY TO LOCATE SOME E-MAIL'S HAVING TO DO WITH HP SERVICE AND TRY AND SEND THIS PAGE. STAY TUNED FOR UPDATES!
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| Re: v40 errors by RAM (6/16/04 10:35 AM) | + / - | SAME BATPRINTER...SAME BATPOBLEM...HOLY RIP-OFF...COUNT ME IN ON ANY LAWSUIT..
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| Re: v40 errors by Steve (6/16/04 10:45 AM) | + / - | Got a call from HP today. Their rep. said that if I could find the invoice for the thing (v40 Junk)that they'd send a replacement unit for free. I have faxed them the invoice. Suggest everyone in this file do likewise. This might discourage building junk, or at least testing it somewhere other than in our homes and businesses.
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| Re: v40 errors by Nick (6/17/04 3:47 PM) | + / - | The only solace I can find with this POC is that I spent 20 bucks for it at a yardsale. I got 8 months of printing out of it.....and of course, it breaks down when students are faxing me their final exams. I guess HP stands for Horse Pile.
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| Re: v40 errors by nick (6/17/04 7:57 PM) | + / - | I took David's fix, modified it for someone that has no dremel tool and soldering iron. I went to home depot bought 11 cents worth of copper wire. Tore my printer apart, wound a tiny strand of copper wire around the gear, making a knot where the worn down part was. put the POC back together started it up, and viola, passed the "carraige is busted bozo" message. But wait. I get a message that my printers memory is full, "ok" I say. I will see what happens when I try to print something anyway. It deletes the document while in que. 3 hours, ink stains everywhere, I look like a bad imitation of Al Jolson, down 11 cents and I still have no working printer. To top it off- I bought the damn thing at a yard sale!!! When all of you go dancing down the street with wads of c-notes in your hands because of some lawsuit, I will still be gutting the damn thing, looking for some gluttonous memory chip that has eaten far to many documents.
Hewlett Packard---I curse you- Everything HP I have bought has S-U-C-K-E-D (Well mabye the refurbished PC I got for 2 bills ain't so bad-but it had to be refurbished FIRST)
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| Re: v40 errors by Nat Miller (6/17/04 10:20 PM) | +1 + / - | Ladies and Gentlemen, I have been in the office machines service business for 14 years. In this time, technology has made leaps forward. Faster speeds, better graphics, photo quality, etc., for less costs. You have to understand the thinking of the manufactures of these products. Sell a low priced item, make the money on the supplies (cartridges, etc.). Most users will buy the cheapest priced machine with the most bells and whistles for that price and expect it to last a long time. The life expectancy for an ink type officejet or deskjet printer is three years. That's because users don't do basic cleaning and lubrication intervals on a annual basis. They wait until the machine has a problem. At that point the wear and tear has caused a "unrepairable" issue. Also, A purchaser will assume that because the equipment is named an "Officejet" the intended use is for an "Office environment". This creates over use of the machine. I would suggest that you read the maximum volume of pages per month printed allowed, and divide by two to match the monthly volume of pages you need to print. This will make the machines wear in a more timely fashion. Don't get me wrong, I'm as mad as anyone for what HP has done to the market. They have a purchaser go to their website to get support and try their best to have them deal with them for the service. They have taken the low end market away from the small service guy. This is hurting the small "Mom and Pop" shops and taking the service choices out of the hands of the customer!!
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 | Re: v40 errors by moe (6/18/04 10:54 AM) | + / - | Very well stated Nat. I couldn't agree with you more. Like you said, the customer tries to get the cheapest bang for the buck. The other companies, like the Korean ones put out cheaper machines, cutting into HPs share. HP has no choice but to cheapen their machines in order to compete at the same price level and hope to make it up with ink sales. I think the 3 year figure you give is a bit optimistic. I'd put it closer to 2 years, with a lot of the new OfficeJets being 13 month wonders (just past the guarantee period).
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| Re: v40 errors by Scott (6/18/04 6:41 PM) | + / - | Thank you for this thread. I have an 8 month old 5110 with the same fault. After reading the horror stories posted here, I decided that a repair or replacement would be inadequate. In Australia we have a consumer right known as "not of merchantable quality". With the long history posted here and my problems, I confronted the merchant who originally sold this item. I stood my ground and after an hour they agreed to my request for a refund. Lucky for them I promptly turned around and used this credit on purchasing a canon mp390 (more expensive, but hopefully worth it). After acheiving this result, the merchant informed me that they reached HP support in India who said that HP were not in a position to refund only replace. It would have been a different story if the unit was one month younger (so much for 12 month warranty). I praise the merchant for eventually supporting my view based on the weight of evidence presented here, however HP have shown their colours in peddling what can only be described as a very substandard product with built in obsolescence. This is not my first time I have had to put up with substandard manufacturing on new items in the past two years, but I must say as a fed up consumer, I have now decided to take a stand and it is unfortunate for HP that I have chosen to make an example of them and their shoddy product. Thank you for bulletin boards such as this, it empowers consumers with power and evidence to support our suspicions about the multi-nationals making crap for profit.
NOT FROM THIS LITTLE BLACK DUCK!!!!!!!
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| Re: v40 errors by Steve (6/19/04 6:35 AM) | + / - | I didn't ask for cheap, (price AND quality) that's all that seems to be available. Not to slam HP entirely, I have a Deskjet 712-C that is still running smoothly. It wasn't made in China, and did cost $200.00. Considering the headaches of getting service, parts, and the downtime involved, I would much rather pay more for something that will run reliably for 10 years or so. All of my home appliances were built in the '80s and still running without a service call. My IBM Selectric II is ancient, but still serves well. I would think that printers and gear like this could be built to the same standards. If not, maybe an average life, such as you find on light bulbpackages, could be published along with the equipment specifications in order to make a better selection at the time of purchase.
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| Re: v40 errors by David (6/19/04 10:43 PM) | + / - | From David to Nick who wrote
"I took David's fix, modified it for someone that has no dremel tool and soldering iron. I went to home depot bought 11 cents worth of copper wire ....."
A copper wire is probably not able to withstand the torque exerted by the gear. In fact the torque is high enough that the soldered tab (see my fix posted on 5/25) broke off only after a week of use. I now have the tab made directly from the one piece of copper tubing (and so it is stronger). The printer has been running fine ever since.
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| Re: v40 errors by doris (6/20/04 5:23 AM) | + / - | It is amazing how many people have the same problem. My hp deskjet 3820 has been grinding, kicking and screaming since we bought the system. It's just over a year old. Yesterday I got the print cartridge stalled message. I do not have the expertise or the inclination to try and repair this problem and it is obviously not an easy fix. I have had more problems with this system (hp pavillion 542X) than you can imagine. I have spent countless hours on the phone w/tech support. The computer it self has been shipped back to hp for repairs twice! The last time supposedly they replaced the motherboard. Lucky me, now the sound card is bad and so is the printer and of course my warranty has expired! I will never by anything with hp on it again. NOT EVEN AN INKPEN! Could someone please send me the name and address of the CEO.
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| Re: v40 errors by Steve (6/20/04 6:12 AM) | + / - | Don't know her mailing address, but you may e-mail her at www.hewlettpackard.com. Select 'company information' on the main page and then 'corporate executive team' on the next page. Carly Fiorina is at the top of the list as CEO. There is a place in her area to select 'send e-mail'. I heard from them in less than a week. Good luck.
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| Re: v40 errors by Steve (6/28/04 7:36 AM) | + / - | We received a new 5110 free of charge from H-P last Friday with a pickup order for the dead v40. I realize that the carriage drive system is the same, but it MAY have been updated for reliability. Time will tell, but at least we have a working machine now. There is a good ending to some stories.
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| Re: v40 errors by Scott (6/29/04 6:15 PM) | +1 + / - | Steve,
Good luck. My 5110 died after 8 months with the same fault. It appears if you do some preventative maintenance not outlined in the HP manual, you may delay the inevitable failure.
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| Re: v40 errors by Tom (6/30/04 2:20 AM) | + / - | Wow I made it through the whole board!yes I have the same problem and I will also be emailing her today!Thanks Everyone!!!
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| Re: v40 errors by Poplin (6/30/04 5:29 AM) | + / - | At the 14 mo. mark my carriage is jamming on the right as well, but my question is as follows: I hear a clunking noise, but my carrier still moves freely if I manually move it. Since the carrier can still move the gears must be intact, right? In this case is it the ink buildup, the indexing ribbon, or what? Any ideas? I only wanted this thing to last 2 years since I paid $150... but 14 mos is not quite long enough IMO.
Thanks for the help!
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| Re: v40 errors by ron (6/30/04 12:11 PM) | + / - | thanks steve. i sent a e-mail to carly and also put in the e-mail this web site address and told her she should read all the compalints. maybe it will do some good
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