unknown

asked Mar 2, 2012 at 7:07am
Unknown Printer

HP 4015 tray 1 not picking up envelopes

I have an HP 4015 that won't pick up envelopes from tray 1. picks up paper fine. I have a second 4015 side by side that works fine with the same envelopes. the rollers have been replaced and everything seems to function fine. It just doesn't seem to pull them far enough up and into the printer to hit the second and third rollers. everything on these printers are the same as far as i can see. Any suggestions on what might be happening on the problem printer?
No idea but you many have to replace the tray 1 assembly to get it to work.
by dmzcompute on Mar 2, 2012 at 5:00pm Add comment
I had a similar problem where the users had broken the tray on the right side and it wouldn't feed properly unless you lifted up on the tray. Wound up replacing the tray 1 assembly and it fixed it.
by moe on Mar 2, 2012 at 9:51pm Add comment