nboylan

asked Aug 31, 2011 at 6:09pm
Hp HP Business Inkjet 1000

HP CP1025nw Ghosting/Too Much Toner

Model: HP CP1025nw
Age: 3 months, less than 1000 sheets run through

Problem: Images are ghosting, like there is too much tonor being stuck to the drum and it's getting repeated all the way down a page.

ONLY the color tonors are doing this. Black/text/excel sheets with borders, etc are not ghosting at all.

I've tried cleaning everything and wiping it down. Does it really need another drum already? It's almost brand new.
I should also add, colored text is not ghosting. Black does, however, ghost when in an image or PDF.
by nboylan on Aug 31, 2011 at 6:11pm Add comment
Only thing it could be is the black toner cartridge. It does seem a bit early for it to fail since the drum wiper should last longer. Those things come with starter cartridges that are only good for 750 pages, so it's close to empty. HP cartridges were guaranteed until out of toner, don't know if they still are. You'd have to look on the box the toner comes in and contact them and see if they'll replace it. Good luck.
by moe on Aug 31, 2011 at 6:45pm Add comment
I'm running new cartridges in it now. The starters ran dry after about 500 pages. The first ~100 prints on the new toners were fine, but recently it's started this problem.

Why would it be just the black, when all 4 toners are ghosting on non-text, but nothing is ghosting on text or thin lines?

by nboylan on Aug 31, 2011 at 6:48pm Add comment
Sorry, didn't see the part about the color images ghosting. I thought they were originals. What is the source of the replacement cartridges? Are they HP OEM or remanufactured? If remanufactured, they can't be trusted. With that few copies on the printer, I'd have a real hard time blaming the fuser assy. which can also cause ghosting. - moe
They're original HP cartridges, not remanufactured. New from Staples.com
by nboylan on Sep 1, 2011 at 3:20am Add comment
So one of my friends who runs a different office has the same printer. I went over there today with mine, and we swapped toners and the image drum trying to figure out what the problem was. Even with all my pull-able parts in his machine, his would not reproduce the problem. With all his in mine, my printer still had the same issues.

Now I'm completely lost.
by nboylan on Sep 1, 2011 at 3:34pm Add comment
That kind of leaves the fuser, which I find hard to believe. I've never tried it on one of those, but on the black and white lasers we do a half stop test. That involves stopping the paper just before it hits the fuser. That's done by opening the toner cartridge door at the right moment during a print job. Then you look at the image and if it's clean, then it's the fuser's fault. With only 3 months on the printer, you're best bet would be to get it replaced under warranty. Make sure you keep your new toners.
by moe on Sep 1, 2011 at 3:53pm Add comment