As a completely unsatisfied customer, and being so displeased with the answers I received from the customer service department as well as from Judith Goonan (Director of Customer Relations), I decided to take matters into my own hands.
Seems Kodak uses a very standard E-mail format of firstname.lastname@example.org. This format also works for other Kodak employees, including their Executives:
I followed up with each and every Executive via E-mail, and am finally getting some attention on this situation and have the wheels in motion to getting some answers.
If you are having poor success with the Kodak customer service channels, I highly recommend this technique to get some answers. Perhaps flooding the Executives with unanswered complaints and demanding some changes will put the wheels of change in motion a bit quicker than standard customer service channels allow.
to be continued......
Re: Kodak ESP3250 Low Ink Warning - Over ride ?? by Vgolfmasterr (5/1/11 7:47 PM) reply
I also just recently discovered that I am unable to scan a document when I have an ink cartridge displayed as empty. It keeps getting better, lol. I'm not trying to scan and print, just scan and save a .pdf file to my hard drive, and apparently an empty cartridge prevents this also......
Re: Kodak ESP3250 Low Ink Warning - Over ride ?? by lionlopez (11/14/11 11:37 PM) reply
I have a Kodak ESP 7250. The problem is just Kodak's definition of 'feature.' You can't print Black with a full Black cartridge but an empty Color cartridge, or vice versa. Ditto for scanning, as in scanning a document you wish to send elsewhere, without printing. Finally, being in China, almost everyone with an inkjet printer uses a UISS [universal ink supply system] that cuts costs of ink by 90%, and reduces the nuisances of having to re-order and replace cartridges all the time. However, Kodak very carefully designed the ESP cartridges so that there is no clearance for the tubing that connects to the external bottles of ink.
I will try refilling the cartridges, but that will also require chip resetting. DOES ANYONE KNOW A TRICK FOR RESETTING THE PRINTER CARTRIDGES?
Re: Kodak ESP3250 Low Ink Warning - Over ride ?? by joncris (6/16/12 10:19 PM) reply
Since posting these inquiries, I have found two answers.
Resetting the cartridge counter [if one has a defective chip or a manually refilled cartridge]: POSSIBLE
1) Look for the chip on one corner of the cartridge 2) Notice a black line dividing the chip. Apparently,it is a circuit that carries the count of pages printed to a counter. 3) Using an exacto knife - of a sharp pointed knife - cut the line. The instructions I read were to 'insert the blade under the line." I couldn't do that, so I just scraped the line with the point of a knife until there was a visible gap. NOTE: I had to do it in daylight; you may have better eyes. 4) Put in the cartridge and turn off the machine, for at least five seconds. 5) When you turn on the machine, the status graphic for the cartridge shows full. 6) Print until the colors begin to be faded or unbalanced, and then replace - or refill - the cartridge 7) CAUTION: Since there is no longer an operable counter controlling the printer, it is possible to run completely out of ink, which could damage the printer. Of course, it should be obvious [see point #6, above] long before that point. 8) FINAL OBSERVATION: Refilling cartridges is straightforward, but it is easy to spill the ink. Wear the plastic glove provided with the ink bottles. Make sure you have enough newspapers to absorb such spills.
Installing a UISS [Universal Ink Supply System]. NOT POSSIBLE
1) The physical design of the printer leaves almost no clearance above the cartridge. Consequently, the flexible tubing from external ink supplies has no room to move, above the print heads.
Re: Kodak ESP3250 Low Ink Warning - Over ride ?? by KevinGlb (10/13/12 9:30 PM) reply