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 | MFC-9840-CDW Jam TRAY 1 by CANDACE WARNER (7/7/09 8:48 AM) reply | + / - | Continual missfeeds. Paper not getting up to printer. Motor sounds like it is surging. Is there a spring that could be malfunctioning? It used to reset if I opened and closed the tray. Now it is stuck.
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| Re: MFC-9840-CDW Jam TRAY 1 by farb  (7/9/09 2:49 PM) reply | + / - | What kind of paper are you using?
I need every single bit of information off of the packaging of the paper you're using in the machine.
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| Re: MFC-9840-CDW Jam TRAY 1 by CANDACE B. WARNER (7/10/09 5:42 AM) reply | + / - | office depot multipurpose 500 sheets per 20 pound 81/2X11 inches.
I don't think it is the paper, I have used it over a year w/o problem
I think the spring mechanism is fried.
Thank you so much for your interest!
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