invitro59

asked Nov 4, 2008 at 12:21am
Canon Canon Pixma MX700

Canon MX700 error code 5B10 service required

Hi

Ink waste tank full on my canon MX700 does anyone have the procedure to reset it, I am able to enter service mode but after one hour of trying I was not able to reset the ink tank waste.

regards
invitro59
Hi

Sorry to post again but :

anyone for this problem ???

we cannot use it anymore, not even make a scan (this is ridiculous to disable all printer options)
by Anonymous on Nov 10, 2008 at 1:00am Add comment
tolong dong klo da yg tau cara riset printer canon mx700
thx sblmnya!! - Anonymous
as far as i rember this is a problem with either the purge unit or ASF.
by rrrohan on Nov 10, 2008 at 5:34am Add comment
Hi

Before it stopped there was this message :

WASTE TANK ALMOST FULL

I would like to get a hand on the way to reset the ink waste system on this particular printer as ASF looks OK.

thanks - Anonymous
1) With the machine power turned off, while pressing the Stop/Reset button, press and hold the ON/OFF button. (DO NOT release
the buttons). The Power LED lights in green to indicate that a function is selectable.
2) While holding the ON/OFF button, release the Stop/Reset button. (DO NOT release the ON/OFF button.)
3) While holding the ON/OFF button, press the Stop/Reset button 2 times, and then release both the ON/OFF and Stop/Reset buttons.
(Each time the Stop/Reset button is pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green,
starting with Alarm LED.)
4) When the Power LED lights in green (and "Service Mode Idle" is displayed on the LCD), press the Stop/Reset button 4 times.
5) Press ON/OFF, press Stop/Reset 2 times
6) Press ON/OFF. Unplug printer and plug back in. turn on and should be cleared
by rrrohan on Nov 10, 2008 at 7:30pm Add comment
Hi

@rrrohan

Thank you very much, that did the trick, now I just have to disassamble the printer to wash the pads, disasembling looks more tricky than the Canon IP 8500. But I will figure it out hopefully.

Thanks again


by Anonymous on Nov 12, 2008 at 12:45am Add comment
I replace my inks using the same microchips is there a way to reset these so they register as full?
by Ali_cat on Apr 13, 2009 at 12:13am Add comment
Ali Cat,... REplacing the chips on other carts just fools the printer into thinking these are Canon ink Carts. It will not change the fact that Canon has burned into the chips that they were empty or about to be empty. Forget about changing chips. Just go back to the real Canon ink carts and start refilling them with good ink. You can eventually clear the ink monitor such that you don't get any low ink errors, but you will have to monitor the ink yourself. DON'T EVER LET THEM GO EMPTY.
by unknown on Apr 15, 2009 at 10:11pm Add comment
Does anyone know how to correct this problem?

Also haveing trouble with Black ink cartridge not working. Cartridge is full but wouldn't work even after deep cleaning several times (before 6A80 error killed the printer).

Thanks,
by chewey24 on May 9, 2010 at 5:36pm Add comment
Chewey24,... I have very limited information on the MX series, but most all Canon printers errors that start with the 6A-- error code is associated with a purge unit problem. You got this error after much deep cleaning which really pushes the purge unit through many cycles. If for example the small suction pad, that sits below the black printhead nozzles when the head is parked, is out of place it can will jam the purge unit and create the error. It would also account for not being able to print any black. When this pad is out of place or missing, the purge unit can not suck any ink down out of the ink cart into the printhead. Think of this suction pad as the "lips" to actually suck ink out of the bottom of the black nozzles. No lips, no suction, no ink.

You need to open the cover and if you are lucky enough for the head to still comes to the center, then pull out the power cord. Now you can move the head to the far left and will have more room to examine the parking location and the pads and the purge area for something that is out of place or stuck extended. IF the pads are still there, saturate them with hot water and then blot them dry, DO NOT REMOVE THEM. Examine everything with a flashlight to see if there is something else that can cause a jam or obstruction such as a paper clip, staple, etc.
by unknown on May 9, 2010 at 10:22pm Add comment
re-filled inks but error prevents use.
by unknown on Mar 23, 2011 at 8:41pm Add comment
Timothy,... You can't just refill any ink cart without resetting either the chips or forcing the printer to "Resume" operation after they disable the "Ink Monitor". You didn't mention what the error code was, and anything else that may be wrong with your printer. You need to provide more information.
by unknown on Mar 23, 2011 at 9:19pm Add comment
I was previously successful at refilling inks, then hitting reset stop / reset button for 10 - 20 seconds for the MX700 to reset.
This was successful only after complaining to canon and a rep told me over the phone this procedure.
It has failed this time and I tried 5 times the other procedure listed by rrrohan in this post pertaining to:


1) With the machine power turned off, while pressing the Stop/Reset button, press and hold the ON/OFF button. (DO NOT release
the buttons). The Power LED lights in green to indicate that a function is selectable.
2) While holding the ON/OFF button, release the Stop/Reset button. (DO NOT release the ON/OFF button.)
3) While holding the ON/OFF button, press the Stop/Reset button 2 times, and then release both the ON/OFF and Stop/Reset buttons.
(Each time the Stop/Reset button is pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green,
starting with Alarm LED.)
4) When the Power LED lights in green (and "Service Mode Idle" is displayed on the LCD), press the Stop/Reset button 4 times.
5) Press ON/OFF, press Stop/Reset 2 times
6) Press ON/OFF. Unplug printer and plug back in. turn on and should be cleared



This procedure did not work. So I'm back for suggestions.
Error code is U041.
by unknown on Mar 25, 2011 at 4:01am Add comment
timothy,... I suggest that you continue to refill your ink cart but only use the best ink, since they are not that much more expensive and you already are saving a lot. Then I suggest that you purchase a "Chip Resetter" for your ink carts. This will restore the ink carts to "New OEM" value and your printer will accept them as new. This will aslo restore the "Ink Monitor " function built into the Canon printer and protect you and the printer when the ink gets low. The fastest way to destroy a printhead is to let the ink run dry and continue to attemp to print.

I would also suggest that you only use Canon original ink carts to refill. Their internal design is what makes them work forever with your printer.
by unknown on Mar 25, 2011 at 10:52am Add comment
using the Canon carts, but not the ink at the moment as they were used up. Good generic equal to Canon. I would use Canon bulk ink if sold separate from the cartridge. Will consider the chip reset or trash the machine.
by unknown on Mar 25, 2011 at 8:46pm Add comment
timothy,... the only GOOD ink I know of is from "precisioncolors.com" and it is "Image Specialist ink".
by unknown on Mar 27, 2011 at 9:22am Add comment
I have the same problem, i have just used the instructions above but now have changed the language??! how do I return the menu to English??
by unknown on Oct 20, 2011 at 6:40am Add comment
Chris,... We first need to confirm that your MX700 even has the ability to go into "Service Mode",..where the country codes are set.

Send me an email and I'll tell you how to do this. You've have already demonstrated that following "Wild Instruction" posted on the web and totally screw up you machine,...especially since you don't know what you did.
by unknown on Oct 20, 2011 at 8:28am Add comment
Hi, I have the MX900 with the same error code 5B10
the reset procedure above isn't working. any suggestions?
by unknown on Jun 1, 2014 at 1:09am Add comment
kellyjune,....WOW,..you must have really been using that printer a lot. the 5B01 or any 5Bxx error is telling you that the "Ink Absorber" in the bottom of the printer is full of Waste Ink and now the printer is "LOCKED DOWN" and will not do anything until things have been cleaned. I am sending you an email so you will have my address and when you send me a note I will reply with instructions on what you can do to fix this problem.
by unknown on Jun 1, 2014 at 9:12am Add comment