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 | Designjet 500ps cartridge issues by different_nick (4/20/08 2:36 PM) reply | + / - | Hi Everyone,
I have a Designjet 500ps (C7769C) that recently stopped printing in the middle of a job and now all four ink cartridges are flashing 'X' indicating there's an error with the cartridge. I have tried replacing the cartridges, cleaning the contacts and resetting the EEROM to no avail.
This was the original issue and it was preventing me from shutting down the printer; the menus would work for a couple of minutes from when the printer was turned on at the wall, and then the screen would only display the flashing cartridge icons. The only way to get into the service menu etc was to turn the printer off at the wall then back on. This worked long enough for me to do some troubleshooting in the service menu (EEROM reset etc), but I made the mistake of starting the priming procedure without checking to see I had the starter print heads, and now i can't cancel this test.
I got into the service menu while turning the printer on at the wall and reset the EEROM again, but it still prompts for the priming procedure. Does anyone know how to cancel this procedure?
I need to replace the ink supply station to fix the cartridge issue but I need to get this resolved first.
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 | Re: Designjet 500ps cartridge issues by dmzcompute  (4/20/08 5:54 PM) reply | + / - | If you are talking about the ink cartridges and not the printheads see if the below helps at all. If the printheads report back.
Troubleshooting the ink cartridge error messages
Turn the printer on.
Remove and reseat the affected ink cartridge(s).
If the problem persists, remove the affected ink cartridge(s).
Turn the printer off.
Clean the electrical contacts on the Ink Supply Station with a lint free cloth dampened with water.
Dry the electrical contacts on the ink supply station with a dry lint free cloth.
Turn the printer on.
Re-install the affected ink cartridge(s).
If problems persist, check the firmware version of the printer by following the instructions below:
Highlight the Set-upmenu and press ENTER.
Highlight Printer information and press ENTER.
If View and Print are offered as options, select View and press ENTER.
Note the Engine F/W version.
If the Firmware is not at least A.02.01, upgrade to the latest firmware and attempt to verify functionality.
If problems persist, check the status of the cartridge(s) by following the instructions below:
Highlight the Ink Systemmenu and press ENTER.
Highlight Information and press ENTER.
Highlight Ink Cartridges and press ENTER.
Highlight the cartridge that has the issue and press ENTER.
Check the Status and the Expiration Date of the cartridge.
Repeat Steps D and E for any other cartridges that have problems.
If the Status of the cartridge is expired and the expiration date is in the future perform the following:
Check the system date on all of the computers that print to the Designjet printer for a date that is in the future and set them to the correct date.
Reset the cartridges by using the reset.tcl file (file is obtainable from the Hewlett Packard Customer Support Call Center).
If the Firmware is not at least A.02.01, upgrade to the latest firmware.
NOTE: It may be necessary to boot the printer up in service mode to upgrade the firmware.
If the problem continues, replace the affected ink cartridge(s).
Following replacement attempt to verify functionality.
If problems persist continue with running an Ink Supply Station Service test (listed below).
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Ink Supply Station Service test
From the Set-Up menu, press the UP ARROW and ENTER keys at the same time to enter Service Mode.
In the Service Tests submenu, scroll to Ink Supply Station and press ENTER.
Remove all of the ink cartridges.
If the test passes, continue with Step 6.
If the test fails, replace the Ink Supply Station. Refer to pages 8-7, 8-8, 8-48, and 8-49 of the 500/800 Series Service Manual for instructions. Attempt to verify functionality. Continue with the remaining steps if the problem persists.
Check the Ink Tubes system for leaks and replace if a leak is detected. Refer to pages 6-60 through 6-63 and 8-52 through 8-54 of the 500/800 Series Service Manual for instructions. Attempt to verify functionality.
NOTE: If a new tubes system is installed, the setup printheads must be installed and the new tubes must be primed with the setup printheads installed.
If no problems are found with the Ink Tubes system or the problem continues, replace the Electronics module. Refer to pages 8-5, 8-6, 8-24, 8-25, and 8-26 of the HP Designjet 500/800 Series Service Manual for instructions.
Following replacement, turn the printer on.
Allow the printer to complete initialization and verify printer functionality as instructed below.
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Verifying printer functionality
Turn the printer on.
Allow initialization to complete.
Load media into the printer.
From the main front-panel menu, select the Ink menu and press ENTER.
Select Troubleshooting and press ENTER.
Follow the instructions on the front panel.
Following a successful troubleshooting plot, have the customer send a file from the computer and make sure the file prints correctly.
Check the status of the cartridges by following the instructions below:
Highlight the Ink System menu and press ENTER.
Highlight Information and press ENTER.
Highlight Ink Cartridges and press ENTER.
Highlight the first cartridge and press ENTER.
Check the Status of the cartridge. The status should be ?inserted?.
Repeat the above steps for the other three cartridges
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| Re: Designjet 500ps cartridge issues by different_nick (4/20/08 7:02 PM) reply | + / - | Thank you very much for your help, I'll update the firmware and report back.
Thanks again!
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| Re: Designjet 500ps cartridge issues by different_nick (4/20/08 9:43 PM) reply | + / - | Alright, i managed to update the firmware by entering service mode on startup, so that is all up to date.
However it is still asking for the starter print heads to complete the priming procedure. I have found the part number for a spare set (the originals disappeared years ago) so I may have to order them. Do you know of any other way to cancel this priming procedure? Resetting the EEROM etc does not help unfortunately!
Thanks for your help
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| Re: Designjet 500ps cartridge issues by dmzcompute (4/21/08 5:09 AM) reply | + / - | Does not make sense. Only time it asks for setup printheads is when you replace the tube assembly. Is it possible that you are having an issue with the tube assembly itself. You can usually tell when the ink is not flowing. Also did you perform the ink supply station test to make sure you do not have an issue with the ink supply station. I have had to replace a couple of them recently, not for your problem but maybe things are starting to go on some of them.
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| Re: Designjet 500ps cartridge issues by different_nick (4/21/08 1:59 PM) reply | + / - | I (stupidly) started the priming procedure from the service menu without checking I had the setup printheads. In retrospect it was pointless to start it as the issue is with cartridge errors, not getting ink to the printhead. I have a set of setup printheads on order so it will be sorted shortly.
I did do the ink supply station test which passed succesfully, however if new cartridges and a firmware update does not fix the issue (which i'll soon know once I can get this priming procedure out of the way), then is the supply station the most likely cause?
Thanks again for your excellent help
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| Re: Designjet 500ps cartridge issues by dmzcompute (4/21/08 7:44 PM) reply | + / - | Did you try removing the power plug from the plotter and then letting it sit for about 1 minute. Plug it back in and turn on again. Keep in mind turning off with the power button in front is like turning off a tv set. It's still remember everything. When you disconnect the power it loses anyting it was set to do.
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| Re: Designjet 500ps cartridge issues by different_nick (4/22/08 1:45 PM) reply | + / - | Good point, I haven't tried that. I've been having to turn the machine off at by pulling the plug (power button wasn't responding), but I haven't left it out for anything more than a few seconds.
I'll try that and report back. Thanks again!
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| Re: Designjet 500ps cartridge issues by different_nick (5/8/08 2:15 PM) reply | + / - | Thought i should close off this post for others benefit.
I wasn't able to clear the priming procedure so i got the set of startup printheads and completed the priming cycle.
The issue with the cartridges was resolved by updating the firmware on the printer to the latest version and then resetting the EEROM.
Hopefully this is of help to others in future.
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| Re: Re: Designjet 500ps cartridge issues by Anonymous (1/8/09 4:00 PM) reply | + / - | put a piece of tape on the electrical contacts of the active printheads
hello
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| Re: Designjet 500ps leakage by cranks (2/19/09 4:54 PM) reply | + / - | Are there any quick fixes to prevent one color from leaking during printing? I don't know if I can fix problem without replacing feeder tube assembly.
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| Re: Designjet 500ps cartridge issues by dmzcompute (2/19/09 6:20 PM) reply | + / - | No you need to replace the tube assembly.
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| Re: Designjet 500ps cartridge issues by mvrtech (8/31/09 5:16 PM) reply | + / - | am looking for a pdf of the service manual
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| Re: Designjet 500ps cartridge issues by PaulTerri (3/9/10 12:43 PM) reply | + / - | Made the mistake of starting the priming procedure without checking to see I had the starter print heads, and now I can't cancel this test. I dont want to buy starter ink heads how do you cancel this test.
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| Re: Re: Designjet 500ps cartridge issues by Anonymous (6/3/10 9:35 AM) reply | + / - | Where did you buy the startup print heads? I started the priming process by mistake also.
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| Re: Designjet 500ps cartridge issues by nivek (6/3/10 10:19 AM) reply | + / - | I buy mine through Partsnow. Or Im sure HP would sell them to you. All they are is pieces of plastic that look like printheads with empty cavities. The ink just fills up in them and helps pressurize the tube assembly to get rid of air bubbles.
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