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 | HP C7280 Ink System Failure by Christian Shank (3/7/08 9:14 AM) reply | +1 + / - | Please help! I bought this all in one just last night and the first time I turned it on I got this error and have been getting it ever since. I did the chat with a tech from HP(live from Bombay, it's "Sherry"!!) and who would have guessed it she was no help. Her only idea after just telling me what was in the FAQ section of the mannual was to take it back to where I bought it from! Does anyone have any ideas what to do or even what causes this error? Thanks for the help!
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 | Re: HP C7280 Ink System Failure by hp-printer-dave  (3/7/08 9:35 AM) reply | + / - | Yes, it is a known problem & if what I say next doesn't help then take it back for another one. --- The ink system has to pump up or be primed to work & yours just did not complete it on its own. Have you inserted all 6 inks ? They need to be in to have ink to prime the machine. Try holding down the ok -- cancel -- black -- color buttons with 4 fingers while at the same time powering the unit off. Keep them held down till it is off. Then turn it back on normally & it should try to do "Maintenance" & you hear a whirling noise --- that is the ink pump spinning to try & pump in ink to the print head. If all fails you may have a bad printer out of the box. If no one helps you then call HP & ask for an "all in one case manager" (877)917-4380 Ext.95
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| Re: HP C7280 Ink System Failure by Christian Shank (3/7/08 9:40 AM) reply | + / - | Thanks for the fast reply. When you say hold down the ok, cancel, etc buttons, which black and color buttons are you talking about?
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| Re: Re: HP C7280 Ink System Failure by Terry Richardson (9/4/08 6:40 AM) reply | + / - | I just had this exact issue with my C7280. I called HP Tech support, got a body in Bangalore or someplace, and was pleasantly surprised that they were prompt and knowledgeable, and solved the issue very quickly after transferring my call one time to a hardware support expert.
Here are the details. Got the Ink System Failure message. The error code shows was '0xc18a0005'. The tech had me press and hold the '*' key on the key pad, then press the '#' key and release them both. Then he had me enter '123' to enter maintenance mode. He then had me press the right arrow (beside the OK button) until System Config. menu appeared on panel. Then pressed OK two times to clear the error condition, then cancel two or three times to return to the top menu. Then powered off and back on, printed a test page just fine, copied a document fine.
I hope this help those who have similar issues.
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| Re: Re: Re: HP C7280 Ink System Failure by Anonymous (9/20/08 12:14 PM) reply | + / - | Thank You! Thank You! Thank You! I got the System Failure Message. The book with the printer is not very helpful. I have been using ink other than sold by hp for a year. I figure hp has some kind of software in the printer that will cause the failure message and it not to print. I went through the process you described and my printer is working perfectly again. I did, however, put hp ink in it. ha, ha. Thanks again for sharing how to solve this problem. Jim
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| Re: Re: Re: HP C7280 Ink System Failure by Anonymous (10/8/08 5:05 AM) reply | + / - | My C7280 got the "ink system failure" right out of the box. I used the '*' and "#', plus '123' to get to the system menus. I got to the System Config menu and then got to 'ink status', which was 'Set', so I changed it to 'Clear'. The printer then said it was doing the one-time system initialization, but it hung, so I powered off, then on, and it finally went thru the one-time init properly.
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| Re: HP C7280 Ink System Failure by Anonymous (12/2/08 11:28 AM) reply | + / - | Is there a fix for this for the Photosmart 8250?
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| Re: HP C7280 Ink System Failure by Anonymous (1/21/09 7:23 PM) reply | + / - | Thanks Terry! That worked great for my HP 7280 Photosmart all in one.
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| Re: HP C7280 Ink System Failure by Anonymous (2/5/09 7:21 PM) reply | + / - | Thank you for taking time to post. The *# solution worked for my 7280.
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 | Re: Re: Re: HP C7280 Ink System Failure by Anonymous (2/9/09 12:58 PM) reply | + / - | Thank you so much. I was pulling my hair out trying to get someone to help me at HP support. While I was holding on the phone for the HP tech (over 15 minutes) I found your solution and fixed it myself. It is working just fine now.
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| Re: HP C7280 Ink System Failure by support_Hpprinters (2/26/09 3:50 AM) reply | + / - | Please DO NOT USE the steps mentioned above for your issues, unless you are sure that these steps needs to be performed on the printer. These steps, if used for other issues may ruin your printer completely, making it non-functional permanently. These steps provided above are for SPECIFIC issue should not be tried without HP professional help. Please contact HP if you need assistance on these issues.
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| Re: Re: HP C7280 Ink System Failure by Terry Richardson (2/26/09 4:27 AM) reply | + / - | My first reaction to reading this post was "Baloney! This poster makes $$ by fixing this problem over and over and doesn't want to help people for free."
That said, this procedure should only be used for this specific ink system failure, although I seriously doubt that you could permanently wreck your device by resetting an error condition you don't need to reset. I still feel this is a scare tactic meant to chase you to pay-for-support services. Don't buy it.
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| Re: Re: Re: HP C7280 Ink System Failure by Anonymous (3/5/09 1:57 AM) reply | + / - | Thank you very much, your details worked for my error 0xc18a0001 as well on C7280 HP Printer.
Thanyou very much
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| Re: HP C7280 Ink System Failure by Anonymous (3/19/09 8:50 AM) reply | + / - | Many thanks for the reset details - you've made a stressed bloke very happy
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| Re: HP C7280 Ink System Failure by Anonymous (4/13/09 6:05 AM) reply | + / - | Same as above worked great, much thanks.
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| Re: Re: Re: HP C7280 Ink System Failure by Anonymous (4/18/09 3:32 PM) reply | + / - | Terry Richardson's thread (9-4-08) showed me how to access SOME of my HP C7280's "hidden secrets" ,by playing around with the keys after getting to the infomation mode, I found the nozzle check mode (prints out test page of ink colors) it did'nt fix my problem , ( my printer will not print in red color, comes out pink ) and all the colors are "faded" in a printer test page. Since I am NOT in warranty, I have nothing to lose, I have a "back-up" printer, ( HP D7360 ) uses the same inks and all, but it does not Scan , Copy , Fax. This prints great like the 7280 did when it was'nt sick. Anybody else experiencing this problem and has a solution , I would surely like to know, I've tried most everthing in the forums on the "net" . If you know where I can get a Service/Repair manual that would also help . I wish HP would make available all these "hidden codes". Thanks for any assistance you can offer, Teroma
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| Re: HP C7280 Ink System Failure by sinith (5/18/09 9:30 AM) reply | + / - | I got the same problem and this thread could solve my problem within 5 minutes. Thanks so much!
Sinith Boonyarat
sinith.boonyarat@gmail.com
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 | Re: HP C7280 Ink System Failure by teroma (5/21/09 7:40 AM) reply | + / - | On 4/18/09 I posted I was having trouble with faded colors on my C-7280. Has anybody else experienced this problem ? If so , were you able to correct it ? Does anybody know which keys to press to gain access to the various maintenance/reset options ? I plan to purchase all 6 inks NEW ( H P ) and try to reset the printer somehow , hoping to re-prime the system or whatever . Any help on this situation is truly appreciated . Teroma
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| Re: Re: Re: HP C7280 Ink System Failure by Anonymous (5/27/09 3:54 PM) reply | + / - | Thank you very much!!! Terry, the "*" + "#" then 123 worked flawlessly, THANK YOU!!!!!!!!
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| Re: HP C7280 Ink System Failure by Anonymous (7/8/09 10:41 AM) reply | + / - | Hi and thanks. The press and hold the '*' key on the key pad, then press the '#' key and release them both etc. process above worked for me! many thanks! I also agree HP are just scaring people to call the premium rate line. Thanks Thanks Thanks!
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| Re: HP C7280 Ink System Failure by kimberly3d (9/1/09 9:08 AM) reply | + / - | Thank you thank you thank you Terry Richardson, this saved my pain of taking my printer back!!! I followed your direction and my printer is working again
and that was for the C7280 and the "0xc18a0101" error. Printed fine after that. Copied fine too. Cleared out the error!!!! Yeah!!!
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| Re: HP C7280 Ink System Failure by DesperateSusan (9/3/09 12:25 AM) reply | + / - | I'll second that. Terry's solution took me all of one minute and hey presto suddenly the printer is working again. Can't help wondering if it was caused by installing non-HP cartridges, or rather HP ones that have been recycled. I have a big stock of those so I may have to solve the problem again, but it is just great to know that I can. Thank you very much, Terry.
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| Re: Re: Re: HP C7280 Ink System Failure by Markc2 (9/11/09 9:37 AM) reply | + / - | THANK YOU !!!! I thought I was doomed and forced to return to consumer shopping hell..
I now have a fully functioning printer
Mark
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| Re: HP C7280 Ink System Failure by Anonymous (9/27/09 8:41 PM) reply | + / - | I have the same HP C7280 printer, but the error is "0xc05d0381". I tried the '*', '#' and '123' details, it didn't work! I still got the same error code after power on. Please help... Thanks a lot in advance.
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| Re: HP C7280 Ink System Failure by Anonymous (10/18/09 7:15 PM) reply | + / - | I have the HP C7280 printer. I got the error code "0xc18a0205". The procedure described fixed mine. Much better than the Indian support line! Thanks so much, you saved me some bucks!
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| Re: Re: Re: Re: HP C7280 Ink System Failure by Anonymous (10/25/09 11:38 AM) reply | + / - | Thank you, thank you, you have helped me to solve the problem with my HP C7280 printer, I've followed all your steps and it worked perfect again. I was using other ink brand. Do you think there will be any problem with that one?
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| Re: Re: Re: Re: Re: HP C7280 Ink System Failure by Terry Richardson (10/26/09 3:15 AM) reply | + / - | Personally, no I don't think there's any problem using the other inks. I suspect that HP has purposely designed this error into their printers as an attempt to scare people into using only their hideously expensive cartridges. FYI, I have been using non-HP inks in my C7280 printer for a couple of years, and had no issues since I reset that error that one time.
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| Re: HP C7280 Ink System Failure by lawman1947 (10/26/09 1:54 PM) reply | + / - | I get the ink system failure error: 0xc18a0406 which showed up immediately after replacing an near-empty ink cartridge As soon as I shut the lid, the error message popped up. I've tried the things mentioned above but they did not change anything. Since I didn't see another specific problem with the same error code, not sure if those fixes are the right ones for me or not.
All help appreciated, as I am becoming very frustrated (my HP C7280 printer just went out of warranty!)
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| Re: Re: Re: HP C7280 Ink System Failure by RWC (10/30/09 4:15 AM) reply | + / - | That was big time helpful! Got me out of a huge jam! Thanks very much for taking the time to post this solution vs. sitting on the phone for an hour with India!
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| Re: Re: Re: HP C7280 Ink System Failure by SVogel (11/3/09 2:33 PM) reply | + / - | Terry - You are my hero! Worked perfectly! No shopping for a new printer! THANK YOU for taking the time to post after calling tech support.
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| Re: HP C7280 Ink System Failure by Anonymous (11/10/09 8:01 PM) reply | + / - | Terry, again thank you so much for your help, the printer is working normaly, now I can sleep very well again.
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 | Re: HP C7280 Ink System Failure by Kratzy7 (11/12/09 6:23 PM) reply | + / - | I have tried just about everything to get my C7280 printer to work. I am using non HP inks and have not been able to fix the printer and get it printing for close to 6 months now. I can honestly tell you that Hewlett Packard are a crap company that has crap support. I will not be buying anything HP ever again. In the mean time I will continue to try to figure out this printer. I just keep getting the error code 0xc18a0101 over and over again. Quite painful and frustrating the amount of times I have turned my printer off and on in hope that it will function again just to see this error code. I think its printed on my brain now.
ANY suggestions would be greatly appreciated.
Kratzy
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| Re: HP C7280 Ink System Failure by mdrakehnl (11/19/09 12:37 PM) reply | + / - | I had "ink system failure", code 0xc18a0001 on my HPC7250, and the */#/123 fix worked as well. THANK YOU for your help! I refill my own ink, and when you do so, you don't always get an accurate view of the corresponding ink level. I suspect one or more of the wells went dry, de-priming the pump, hence the message. Once the ink is refilled, or new cartridges are added, clearing the fault does the trick!
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