help-me-fix-it

asked Jan 29, 2008 at 5:02am
Brother Brother Compactronic I

Brother HL-5240 drum light flashing

Hi

Drum light was flashing on this printer, so I replaced the drum for another(original Brother DR-3100). Followed steps to reset the Drum counter.

However when I close the front, the drum light still flashes.

I try to print a status page , but the status light on the printer turns orange (from green) and the drum light flashes.

It appears the printer is not resetting the drum counter.

It doesn't matter how many times I tried ; even tried another new drum.

Spoke to brother support who advised an engineer needs to look at it, but its a few months out of warranty.

I have even installed latest firmware , which didn't fix problem.

Any ideas how I can fix this?
Drum reset:
Open toner door, hold down go button until all lights are on, let go of button, close door, push go button. Will reset drum counter to 100\%.
by unknown on Mar 26, 2008 at 8:23am Add comment
Perfect.. that worked for mine. - unknown
Thank you for that invaluable suggestion. - unknown
I also had to remove toner/drum unit before pressing & holding GO button to get the reset.

You gave me the solution that Brother support couldn't.....

Many thanks! - Anonymous
Thanks for the above great tip, it worked like a dream
by unknown on Apr 22, 2009 at 3:33am Add comment
I'm surprised the Brother rep didn't suggest that, I would have (yes I work at Brother as a CSR)
99\% of the time doing a reset works.
by farb on Apr 23, 2009 at 5:28pm Add comment
fuk yeah!
by Anonymous on Oct 23, 2009 at 5:31pm Add comment
Thanks for the tip, very helpful!!
by Anonymous on Nov 4, 2009 at 7:50am Add comment
o blia
by Anonymous on Feb 22, 2010 at 3:07am Add comment
What if you don't replace the drum, but reset the counter?
by Anonymous on Apr 21, 2010 at 12:35pm Add comment
Brother didn't give you the solution because they get money from selling a new module for your printer at very high price :)
by unknown on Mar 21, 2011 at 3:37am Add comment
Thanks so much - you saved my day :)
by unknown on May 25, 2011 at 4:48am Add comment
Wow. That really works! Thank you!
by unknown on May 28, 2011 at 10:07am Add comment
Doing this made me look like a genius in the office. THANK YOU.
by unknown on Nov 16, 2011 at 7:51am Add comment
This works like magic.
by unknown on Jul 20, 2012 at 8:04am Add comment