dan g

asked Oct 21, 2007 at 11:18pm
Hp HP PSC - Printer / Scanner / Copier 2355

hp psc 2355

Problem Description: After removing a paper jam I powered the product on and received the error message "Scanner failure - Turn power off then on" - have powered product on and off several times with same result - I have found information on the internet telling me to do a partial reset but I cannot find specific instructions on how to do this. i can print from my computer but nothing on the display panel works - scan, copy. "on" or "cancel" lights. called hp and they charge a fee for this info.
Try doing a reset by pressing and holding left arrow and cancel while plugging in the power.
by Bert on Oct 22, 2007 at 9:05pm Add comment
Thanks for the suggestion - I tried it to no avail. I held both buttons down until the "scanning failure" message appeared. I'm guessing it must be a different combination of buttons. - Anonymous
I've got the same scanner failure problem. Holding the left arrow and cancel while powering on seems to be a generic partial resetting, but according to HP, there is no partial reset available for the HP PSC 2355, so I'm at an impasse.

This scanner error started after I cleared a paper jam. At this point, I'm figuring it's a hardware problem, but am still looking for direction for self-repair. Any suggestions?

Thanks in advance.

by Anonymous on Oct 30, 2007 at 7:13pm Add comment
Quoting HP, "A dirty or blurry scanner glass may cause a deficient scanning and copy quality." Talk about weasel words, this qualifies for a prize. Many people have cured "scanner failures" by removing the glass and cleaning the underside, giving particular attention to the white strip.
by Bert on Oct 30, 2007 at 8:20pm Add comment
I had the same problem as You *(frozen screen )and I did the combination of left arrow + cancel and it works .....but I did it a bit longer about 45 second !!! I think That You didn't hold so long those buttons as I do !!!
I hope that help!!!
by Anonymous on Dec 14, 2009 at 4:37am Add comment
My HP PSC 2355 starts a command then it goes to error oxb9000009
and the power light and exclamation mark are both flashing.
Unable to find a driver for this printer on HP's website.
The previous owner of this device threw the Cd out so I have no way to install using a CD.
by unknown on Dec 30, 2011 at 2:54pm Add comment
Hallo ik heb een HP PSC 2355 all-in-one printer

Maar ik heb het volgende probleem:

Als ik wil gaan printen of uitlijnen inktpatronen

Geeft hij steeds aan papierstoring en hij verkreukeld mijn papier

Met het ingaan van het papier.

En hij geeft de volgende foutcode aan

Error 0xb975187a 165:hw_interrupt_hwv2.c

Ik ben radeloos hij werkte altijd prima

Wie kan me helpen met het oplossen van dit probleem?

Graag reacties:
by Marcel1908 on Jan 12, 2012 at 8:13pm Add comment
HP PSC - Printer / Scanner / Copier 2355