millbullardasked Dec 12, 2006 at 11:48am
dell 1700 with paper jams
working how can i order and do the lexmark parts interchange.
if so what is the lexmark cross reference? thanks in advance.
1) is there a fix?
2) any pro who can fix it wanna make me an offer?
I wish I could find a roller assembly. Any ideas?
I wonder if the "rejuvenator" fluids work? Can you take them with juice?
Anyone ever fix this? I'd love to find it's something simple.
We've more than gotten out money's worth...
To fix the paper pickup issue in the Dell 1700N it helps to have new/clean rollers but the real trick is this:
For letter size paper move the blue paper backstop closer to the Exec size so that you help the paper move up slightly and BOOM your problem is temporarily fixed.
As the printer gets older (out of warranty)the pickup assy gets weak so you need to help it out by moving the paper up a little closer than where it should be! Make the users aware of this!
If this helped you Please Post cuz I'm curious!
Anyway, I'll give your procedure a try when I get a few minutes.
The paper feeds into the printer fine but gets jammed under the ink cartridges I can hear a small piece make a noise when I move the printer.
The question is how do you open the printer so I can get this out. Thank you.
It looks like this is why the paper doesn't feed correctly.
Remove Left side panel. (left side facing the front of the printer). The one with the button hole in it. There is a screw in the front of it to remove, you will see it with the toner door open, about halfway down. and two tabs to push in, it swings out on hinge pins on the rear of the printer. Gently pry it off the bottom hinge pin, then the top one. This is easier to do with the back door open.
There are two solenoids, electric switches, near the bottom of the inside panel, they are located below the gear drives which are behind a guard. The one that is lowest and sits level is the paper feed solenoid, it activates the paper feed roller in the drawer. Spray it with Electrical Contact cleaner.
Now, with the paper drawer and the toner door closed, gently push it a few times to "loosen it up". With the side cover still removed make sure it "activates" to pick up a test sheet. It should make a quiet clicking sound when it activates. While your in here, blow out the gears with "canned air".
The solenoid should now work, and the paper SHOULD feed, depending how dirty it is, it may need to be cleaned/sprayed more than once. The door can be a pain to get back installed and shut, put the top hinge pin on first then open the toner door and make sure that the tabs are in front of and behind the metal side panel correctly.
Disclaimer: Electrical components can be dangerous to work in while the printer is plugged in. Use caution when working on a live circuit. (this fix is minor though)
These part numbers are lexmark e330 numbers:
Springs Front Door & ACM - 56P2647
Clutch CBM & ACM - 56P2075
Pickup tyres - 56P1820
The tyres are easy enough to replace. The clutch a little more tricky but they usually are supplied with replacement instructions.
Make sure you jhave a decent pair of nose pliers and small bladed screwdriver. Be careful when removing the plastic circlips as they easily break!! Although some clutch kits I have ordered in the past do come with spares...some don't!
Cleaning or roughing up tyres is not recommended and will only be a temporary fix.. if at all.
Ok guys so here is the fix for all of you with one of these printers. E332N or DELL 1700. There are several different issues that can catch you. First off! The paper feed arm does not come down unless the paper tray is inserted - AND - in fact it is the paper tray itself that makes the feed arm drop down. It also determins how much pressure is applied to the feed arm itself. If you look on the top side of your paper tray on the left edge towards the front side, you will see a higher ledge sticking up. When you insert the tray that edge presses a lever on the pivot shaft of the feed arm, and in turn it, drops the arm. So if you have already replaced the rollers and the feed arm still does not make contact with the paper, then the only solution is to build up the height of that ledge to make sure it is making good contact with the paper. I used a very thin piece of plastic (no thicker than a dvd) off the top of a cookie box from the grocery store. I super-glued it to the top of this ledge making sure it doesn't stick over any of the sides. The leading edge must be smooth when done! The piece of plastic cannot be wider than the ledge for obvious reasons when you look at the lever it pushes. Now keep in mind all of this is assuming you dont have a clutch problem. It may be that the arm touches the paper but the clutch is slipping and doesn't have the power to move the paper. In which case you would need to clean the feed clutch located inside the gear area on the side of the printer. I feel that after numerous insertions of the tray, the plastic wears down on the edge or the tray slots become not as tight, which in turn causes the arm to have less force pressing it onto the paper.
It should work for you. It has fixed two of these that I have. They both had the exact same issue a few months from each other.
In my case even after replacing the rollers it still would not pickup paper, so I got very frustrated and took the printer apart thinking that the clutch was slipping, which it wasn't. So I had to look elsewhere and found that the tray was worn. I hope the fix works for you guys, if it does, pass it along.
Now how do we fix the problem?
What do you suggest? :)
at first printer kept on printing useless symbols on infinite amount of paper like ther was no tomorrow, so after 2 min of intense printing and waste of paper, i unplugged it, replugged it and NOW it simply doesnt wanna print what i tell it to print!! wwhyyy i have shcool projects to print whyyy!!!!!!
it does show it has things to print in my printer task menu but it doesnt print,
when i press the ocnitnue button it simply prints the overal dell 1700 sheet thing
email me if u have a solution: [email protected]
First problem was probably caused by corrupt driver. I would start by deleting all the jobs from the task menu. Reboot both the computer and the printer and try again. If that doesn't solve the problem. Delete the print driver and reinstall it. Important thing is to keep one's cool and not to panic.
When you pull off that panel, after removing those 5 screws, watch VERY Carefully--there are two spring loaded gears that push from the plate towards the printer.
When you remove it, you will need to put back the springs and gears back.
The gear closest to the back of the printer was the magic. Under it (where the spring sits, closest to the printer, in the hole, there was grease). I cleaned the grease, and reassembled. Now there isn't a bad clunk, and it pulls paper.
I noticed with the side panel that has the gears, that the bottom actuator that controls when the pickup roller starts to roll, activates too often. It was mentioned earlier to clean or lube this to help it work again. Seams I have noticed just the opposite.
So, when the paper first starts to print, this actuator pushes in and then the roller starts (to pick up the paper), but in my case it stops then does it again too fast imo. That's when it jams. Like it is forcing the paper in too fast.
Now if I allow it to push in the first time, but stop it every other time, my printer works just fine. I printed like 20 sheets in a row like this. I also stopped it on the second actuation for the first page, and then let it go by itself (actuating twice per sheet). It worked well for about 5 sheets then jammed itself.
So in conclusion: It would seam to me that the signal going to this actuator has bad timing. Could this be due to some RC time constant from the main board? Like, could I change a capacitor and this would work, or would changing this actuator fix the issue.
Oh and sorry if the "actuator" is actually a "solenoid".
Many thanks to those who found the problem.
It has nothing to do with any of the gears on the side of the printer so dont waste your time.
Go straight to the pickup rollers...
so what if my "tyres" just had something hard and not rubber surface on it? and it have worked perfectly the last 5 years untill 2 days ago? a simple light grinding with some sand paper to remove the foregin substance and making the rubber... wel... rubber again worked like a charm for me!
I had the 'Paper will begin to feed, then get jammed' problem.
I noticed the error I got was "Load Paper" and not "Paper Jam" so it looked as if the paper never made it to the first switch. It thought it was out of paper, but the paper was just curled up a little bit. I tried to clean the rollers and even flipping the rollers as mentioned above, but this did nothing.
My fix was to tape the plastic shield that covers the inside rollers all the way up (so the springs didn't pull it back). If you look on the underside of the printer with the tray out, you'll see 3 springs. The one in the middle is for the first set of rollers. The two on each side go to this shield I'm referring to. Force that shield to the opposite of its at rest position and tape it or something (thought about trying to remove it altogether). Just printed 10 test sheets with no problem.
Let me know if this worked for you!
I have a dell 1700, the paper Jam light is on, I have looked evrywhere for a paper jam and couldn't find any, I've also air sprayed it from the inside just in a case there is a little piece of paper some where tht i couldn't see, still no luck, any help would be much appreciated.
First I had the rubber rollers issue (paper would make it half way through) and while I was messing with them I must've done something to get grease in that spring clutch.....
and THIS is what saved me:
"THERE IS A SPRING CLUTCH INSIDE THE GEAR AT THE END OF THE SHAFT GOING TO THE SWING ARM. I FOUND THAT SOMETIMES GREASE GETS INSIDE AND CAUSES THE SPRING TO SLIP INSTEAD OF GRIP LIKE IT SHOULD"
So carefully open the left panel - there is one bolt holding it on the front and two clips, and carefully detach it from the hinges on the back. You'll see the metal cover (held by 4 screws) with the gears underneath - open that carefully, the gear with the clutch is the one that has a small plastic lever onto it. Disassemble it, clean, assemble everything together and go get a drink! :)
I felt the tires on the feed truck and they seemed OK.
I took apart the left side, checked the spring-loaded gear, and it seemed OK. An additional word of caution in removing the plastic retaining clip - in addition to trying not to break it, try putting some clear plastic over the printer when removing the clip. Mine sprang across the room and it took me quite a while to find it.
I decided that the problem really was with the feed truck. Why wasn't it descending? A spring was holding it up. The post about the lever that lowers the feed truck (removes the tension that holds is up) was helpful. I tried gluing something to the lever. Then I could see the truck descend, but still no paper feed.
Then I tried cleaning the tires on the paper feed truck with Rubber Drive Cleaner. Viola! While the tires hadn't seemed in that bad a shape before, the difference was AMAZING! Because I had made the truck descend early (when sliding in the paper drawer), the thing would now shove paper out the tray while I was sliding it closed! I removed the extension I glued on to the lever. Then I could see the truck descend just as the paper drawer was closing. And the paper tray feed worked!
Moral of the story: Have hope, and before you go gluing and screwing, get yourself some Rubber Drive Cleaner!
At the front of the feed truck, a plastic shaft runs at right-angles to the truck, to drive the two rubber-tyred feed wheels. In my case, the plastic shaft was slipping within the drive sprocket.
This drive sprocket includes a ratchet arrangement, and the plastic shaft is keyed into this by a plastic lug. But the frame of the feed truck is insufficiently strong to hold the lug in place: in my printer the frame was flexing, resulting in the lug disengaging so that the sprocket/ratchet was rotating without turning the shaft.
The feed truck can be removed and disassembled - two screws hold one side in place. Take care to hold it the right way up so that all of the sprocket wheels (5 in total) don't drop out; also keep the ratchet 'clutch' closed otherwise the 3 ball bearings that form the ratchet will drop out (if they do, they can be reassembled without too much difficulty).
I then glued (using araldite) the plastic shaft to the sprocket/ratchet, and also glued the edge of the feed truck where it was opening up. This fixed the problem just fine.
It looks like this problem caused by the flexing of the feed truck is a design issue. I wonder how many other users' printer feed failures have been caused by this?
I was getting the paper jam error at various points but was guaranteed to get a paper jam with each print job. I replaced the Paper Input Sensors as this has worked once before but that didn't resolve it.
I tried cleaning the gear which it clearly needed but still jams.
Once I removed the two springs (One on the left and one on the right) as danusp mentioned I have had no problems whatsoever since. Be sure not to remove the middle spring as that is for the paper pickup assembly. I have been battling with 2 of these devices with the same issue and this solved both of them.
clutch doesn't lower the roller assembly. The little bum on the paper tray will push the roller assembly down when you push the paper tray inside the unit. Clutch is only involving in rotating the rollers.