unknown

asked Sep 12, 2006 at 12:51pm
Hp HP OfficeJet 7410

hp officejet 7410 scan problem

I have an officejet 7410 that copies from glass o.k but when i copie from feeder it makes loud noise and gives scanner error. has anyone seen this problem?
Sounds similar to a problem I'm having, except that my feeder doesn't make any noise at all. Have spoken with HP service, they seemed helpful and they sold me a new paper feed tray! (no online catalogue of parts, so they were working blind).
I've since looked myself and disassembled the unit, and the feeder has a gear train of plastic gears mounted on moulded plastic spindles. Well, one of the spindles has sheared off. I managed to glue it and put it back together long enough to prove that this was the problem, as the feeder worked long enough to feed 3 sheets!
If HP do stock spares, which I think is doubtful, the whole sub-assembly seems to have a code of MY5567209N. I will try this tomorrow, else I have two options:
- don't use the feeder assembly for copying
- drill and screw the pillar into place and hope - finally a real excuse to buy a Dremel!
I would guess you have a crunch in your gear train assembly. You may fancy investigating (hint - take photos before disassembling) you may be lucky enough to be able to clean up the gears if they are burred, or you might have a staple lurking in there.
Bottom line - comsumer plastic engineering at its most disposable. These units are built to work until the end of their warranty and a not too embarrassing period afterwards. HP used to stand for quality, but it seems to be spelt with a 'K' these days!
by unknown on Oct 30, 2006 at 3:38pm Add comment
I am expereicne the same problem. Load noise than a scanner error. I found out that the little spokes in the scanner headlook worn so the plastic band with the teeth are slipping inside the scanner head.

Any ideas where I can get a scanner head? - Anonymous
I've got a hp 7410 with a different kind of scanning and copying proble. I bought it used, and before even hooking it up to my PC I was getting a "scanner failure" message. After several hours of fruitless contact with hp techs, I did several semi-full resets (#6) and then a full reset (# 9). The scanner failure message went away and it prints fine, but scanning or copying I get only solid black images from the ADF and about 80\% solid black images from the flatbed. The other 20\% of the image looks fine. I've had a couple guys tell me that it sounds like a bad main logic board. Any idea wher to get one? Of course HP is of no help whatsoever. Thanks.
by pjmca on Dec 28, 2006 at 3:14pm Add comment
I have the same officejet 7410 with the very same problem. The feeder does not work as well. it makes the same loud sound and keep having to reboot the printer. I dont think I had this printer over a year. I'am looking to find my receipt. I Think I might of purchase the extended warranty. if not I might be on my own. I dont know if the Manufacture will help me.
by Anonymous on Apr 16, 2007 at 5:25pm Add comment
Did anyone find a solution? Same problem here, I scan, it prints, then the scanner head wont go back in place and it beeps with the same error msg.
by unknown on Apr 27, 2007 at 4:00pm Add comment
Just bought this heap of plastic three months ago. Can't use the document feeder to print. It grabs the first sheet halfway, then a LOUD bang! Then the "scanner failure" appears. I cleaned the roller heads with no success.

Also, can't scan at all. Whenever I try, the message on the printer is the software is not installed, but when I check my laptop, it is pile of junk is recognized and driver is installed.


HELP!

by Anonymous on May 6, 2007 at 6:44pm Add comment
Well, I just joined the club of disgusted HP Officejet 7410 All-In-One users - lucky me.

I purchased the unit exactly 2 yrs & 2 months ago. Upon trying to send a fax a couple of days ago I got the Scanner Failure Error.

I contacted HP Customer Care (three times before I connected with a representative whose spoken English was understandable), described my situation, and said I was interested in having my machine repaired – oh ya, and advised I did not purchase an extended warranty.

The representative gave a well-rehearsed and authoritative, however completely irrelevant response to my request for repair. He stated if the Scanner Failure Error problem were a software issue a technician could work on it over the phone, but the unit’s problem was mechanical – a diagnosis that took less than one minute to deliver.

The representative wasted no time and with the determination of a used car salesman promoted and described in detail the features of a “beautiful printer” he could replace my crippled and useless unit with for only $225.00. Hmmm, bait with the guise of a “beautiful replacement" and then flip it into a sale. Wow, I finally have had my first opportunity to experience the world class HP Customer “Care.” I sure am happy I recently purchased that HP Pavilion notebook!

I informed the representative I paid $450 for the unit and expected it to last longer, and, that I never purchase extended warranties because part of my purchase decision is based on quality expectations. Since when did it become accepted protocol for the consumer to be burdened with specific additional cost in order to insure the quality of any product? In my book it is up to the manufacturer to deliver a quality product!

The representative offered to send me to a phone technician for a diagnosis – hmmm. I asked to speak with a supervisor and he said there was no supervisor. I repeated my desire to have the unit repaired and he suggested I seek out a local service provider to which I suggested it was HP responsibility to back their product and not the burden of the consumer. Long story short, he thanked me for my call and hung up on me.

My response to this situation is to vote with my dollars and not purchase another HP product. HP sucks.
by Anonymous on Jul 27, 2007 at 8:52pm Add comment
Just get on the HP Live Chat, just tell them that the spring on the Black cartridge broke and you get the error message "Re-install Black Ink Cartridge", after several attempts he/she (HP Tech Support) tries to help you with these solutions, give a minute for each solution, so they think your actually doing it, also make sure that you tell them, you spoke with several people that have the same model and problem, they were given a new replacement printer, HP Officejet 7310 or 7410. Be persistent, they'll give you one at no charge, they did for me !! Gotta beat their system some how !!
Good Luck !! - unknown
I have the same problem as those listed above. Everything worked fine until I hit 1 year and 3 months of ownership. Then I got the dreaded "Scanner Failure" message. When trying to fax or scan with the feeder, the paper will feed about 20\% in and then you'll hear a violent whirring sound from the printer.

I contacted support and of course I got the same useless replies like the others. I will never buy another HP product.

by unknown on Oct 7, 2007 at 2:13pm Add comment
it cant scan ( keep showing error)
by unknown on Nov 16, 2007 at 6:47am Add comment
the whizzzzz noise is caused by the scanner belt slipping due to ware on the teeth ,however only the thrust side/end gets worn ,the ldle side can be moved by 180 deg to put the unused teeth it in the position that will make the printer fully operational until they are worn, HP do not have any spareparts and this belt would cost around $15 if you could get one it is also used in ofer printers
by darrencch on Apr 30, 2008 at 9:16pm Add comment
darrencch, can you describe how to move the belt 180 degrees?

Thanks - richm00
Same problem with the feeder tray. Original goes in about 20\% and then a high pitched sound of slipping gears followed by a scanner error. Copying from the glass as well as scanning and faxing works fine if you don't use the automatic feeder. Great piece of crap HP made and their service via India is even worse. This unit, for the price I paid should have lasted longer and certainly should be repairable. No parts are offered and no one will service it, not even HP. The Owner's manual should state that it is a "throw away" machine when a part fails. I'll never buy anything ever again with the HP logo.
by unknown on May 22, 2008 at 8:31pm Add comment
Anyone out there want to buy a complete HP 7410 cheap for parts, including a large capacity feeder tray? If not does anyone want to SELL or DONATE their broken unit so I can repair mine. I need a main board, which of course is unavailable.
- paul
by pjmca on May 22, 2008 at 8:40pm Add comment
I can use one for parts. My scanner gear is broken...
by unknown on May 23, 2008 at 7:54am Add comment
I have a parts 7410. I think the main board on it is good. Click on my name to email me. Can you get the unit apart and back together again? It's not easy.
by moe on May 23, 2008 at 8:05am Add comment
Yes. I have already taken it apart. the teeth on the gear where the belt slips through the scanner piece is stripped so the scanner does not move but the belt does. Would you send parts or teh whole printer?

Thanks!

Ron - Anonymous
I had the same whirling noise replace the motor and it fixed the problem. The Tech guys wanted like $100.00 dollors but it was easy to do and only cost me $25.00
by tracker54 on May 31, 2008 at 4:20pm Add comment
Where did you get the parts to fix your scanner? - Anonymous
Their Email address is [email protected] I attached a picture of the part I needed to insure I would receive the correct one.
by tracker54 on Jun 3, 2008 at 7:19am Add comment
Thanks,
Could you send a copy of the picture to my email [email protected] so I know what to look for when I get it apart? - Anonymous
What parts do you need. I have a parts 7410.
by tracker54 on Aug 7, 2008 at 4:53pm Add comment
I have the scan problem too, but I've given up,What I really need is a new paper tray feeder that holds the paper, because the 2 little tabs broke off and also the bottom second paper holder where the prints come out becase that tab broke off also. - Anonymous
tracker54,

Not sure if you were replying to me or not. I am not sure what parts I would need. I am experiencing the same issue as many of the others with the slipping gears followed by a scanner error. This happens any time I use the ADF or if I use the glass and make multiple copies. A single copy works fine and the printer is also fine.
by richm00 on Aug 11, 2008 at 4:29pm Add comment
Does it make a whirling noise when you make mutiple copies or use the adf. If so mine needed a new motor, which I replaced and now it works perfectly.

If I remember correctly it cost me $25.00 plus $5.00 for shipping for a replacement motor. Since I did not have an account with the people I had to pay for it in advance, but received it shortly after. Their email address is [email protected]

Hope this helps

Tracker54
by tracker54 on Aug 12, 2008 at 7:20pm Add comment
That sounds like what I have been getting, I will check with them, thank you.
by richm00 on Aug 13, 2008 at 10:05am Add comment
tracker54, I have contacted them and they will have the part in a few weeks. You mention it is an easy fix. How easy? I cannot find any maintenance manuals that show this type of fix.

Thanks.
by richm00 on Aug 15, 2008 at 10:43am Add comment
ok, I sent the above email and I see my info does not appear.thanks,abbe [email protected]
by Anonymous on Sep 3, 2008 at 12:23pm Add comment
Hi,
The main board broke on my printer. It is so frustrating since it was working perfectly!!! I finally decided to buy a new one.
My 7410 is apart for sale, so if you want any part, send me an email !
Thanks!
[email protected]
by unknown on Sep 18, 2008 at 7:31pm Add comment
Sorry, I trash everything! - unknown
Just a follow up to my problem with the ADF and the inability to make multiple copies or use the scanner and document feeder. I purchased the new motor just as tracker54 did from [email protected] and my printer is working like new after about a 20 minute fix. I am not an engineer and it was easy for me so if anyone else is having this issue I recommend the fix.
by richm00 on Oct 1, 2008 at 12:05pm Add comment
Does anyone still happen to have a 7410 around for parts? Mine stopped feeding paper from the top tray. There is a gear assembly on the left side of the paper feed that I need. As much as this printer cost it should have lasted longer then it did.

Thanks,
Dave
by unknown on Dec 17, 2008 at 7:58pm Add comment
Email the following parts store and they will have your part. Best thing is send them a picture of the part you need.

TrackeR54

Perfect Printer Parts
[email protected] - tracker54
Hi Dave,
I still have a complete 7410 in my garage with a bad main board. The only trick is shipping. I'm in Dallas - where are you? If you want to pay shipping plus $30. I'll send the whole unit to you. (Last I checked it printed great but wouldn't scan or make copies due to the main board.)
- Paul - Anonymous
I emailed [email protected] and never got a response.
by Anonymous on Dec 20, 2008 at 11:30am Add comment
I check our emails and there are no unanswered emails. I do not know why your email did not get to us. You can try to contact us at [email protected] or [email protected]

Michael
Perfect Printer Parts - tracker54
I have been having all the same problems, Whirring, failing to scan and/or send a fax. I was also getting error messages when trying to scan saying the scanner was not connected. Last night I pulled the power plug and the telephone plug and left it off overnight. I cleaned the top of the glass and turned it on again this morning.. Hey Presto... Its working.
by unknown on Dec 23, 2008 at 2:45am Add comment
Did you ever find out where to find a new feeder tray? I broke one of the two tabs over Christmas on the feeder tray and I tried using a couple different adhesives to no avail.

So I guess I have to buy an entire new feeder tray.

What did you ultimately do? And may I ask how much?

by Anonymous on Jan 10, 2009 at 7:52am Add comment
The tray you are referring to is call the Automatic Document Feeder Tray. The Trays is $24.99 plus $4.80 for priority mail. If interested contact [email protected]

TrackeR
by tracker54 on Jan 10, 2009 at 10:03am Add comment
when scanning or faxing from the top feeder, if the paper slips or gets jammed. open the lid on the left top side and look for a blue roller, get a Q tip with alchol (damp) and rub back and forth till you get all the ink off, it might take 3 to 4 Q tips, take a dry one and do the same. it should work properly after that to feed the paper through the top, hope it works for you
by Anonymous on May 12, 2009 at 8:36pm Add comment
Here is a fix that worked for me: I was getting scanner failure messages after a loud whizz noise when trying to copy or scan from the document feeder (using flat bed worked fine).
From what I have read here, the whiz sound is from "the scanner belt slipping due to ware on the teeth." Moving it down the guide rod and thus an area of the belt that is not worn seems to have fixed the problem for me. I am scanning from the automatic document feeder as I type this!!!

I removed the top of the printer using T8 screwdriver (some screws are under the buttons panel, that panel snaps off easily). Rotated the top of the printer to access the scanner bed under the glass. Lifted the scanner head off the guide rod--it was easy. Moved it to the other end of the guide rod and put it back on. Took a little coaxing to get the belt back on. Put everything back together. Took me about 10 minutes.

If you want to try this, you will need a T8 screwdriver (precision screwdriver--it needs to be narrow so it will fit down into some of the screw holes) and a small flashlight is also handy for this job.
by Anonymous on May 19, 2009 at 10:59am Add comment
I am not having the world of troubles the rest of you have had yet. Definitely loud but everything still working except having a problem with the scan. When I try to open up HP viewer and scan I get the following error message: An error occurred communicating wiht the scanning device. Please ensure the scanning device is connected properly and try gain.

I know the device is working because I can print copy, etc. When I hit the start scan button it will not let me do anything because ihave no scan options -- I need to install or run HP software for this feature. HP drivers are all up to date and installed.

Can anyone assist?
by unknown on Jun 4, 2009 at 10:24am Add comment
I'm having the scanner failure and whirring noise. I tried moving the head to a different part of the belt, but that didn't fix things. What I find interesting is that I can scan and make copies from the flatbed, but I get the whirring noise when trying to fax from either the document feeder or the flatbed. Anyone had a similar issue?
by unknown on Jun 8, 2009 at 12:01pm Add comment
This is a common problem with the HP 7410 printers. The reason it works from the glass is that the scanner assembly does not travel all the way to the left as it does when using the ADF Tray. This problem occurs when faxing and scanning. Since you have already taken the printer apart you know this is about a 15 minute fix.

The wirling noise is caused by the scanner motor assembly going bad. I do have the motor assembly in stock. They are $24.95 plus $4.80 for priority mailing. If you are interested in purchasing this part you can either paypal to [email protected] or make payment to the following address:

Michael Dickerson
101 Covington Cv SE
Winter Haven, FL 33880

Michael
Perfect Printer Parts

by tracker54 on Jun 8, 2009 at 12:15pm Add comment
Hi Michael,

Do you still have this motor assembly? I would like to try this replacement. Is there a diagram to show how to replace it? - Anonymous
Hi Michael,

If I were to purchase the motor assembly from you, how do I put it in the printer? And what about the belt everyone else is talking about? Can you send a diagram or describe how this motor is replaced and where it's located? Thanks.

Suzanne - Anonymous
Thanks for the info Michael. I guess what I don't understand, is that in my case, I cant fax from the glass either. I can scan and copy from the glass, but not fax. Would the motor most likely fix this problem?
by unknown on Jun 8, 2009 at 1:05pm Add comment
I know it fixes the whirling problem. If you can scan from the glass and not fax from the glass then most likely it is not a printer problem but a setup problem. The scan and copy use the same hardware within the printer. Also note that the motor itself does not cause the problem. The actual problem I believe is in the circuit board. That is why I mentioned the scanner motor "ASSEMBLY".

I still believe if you fix the problem with the motor assembly that it will correct both the problems. If not I will help you get the printer running as new.

Michael
Perfect Printer Parts
by tracker54 on Jun 8, 2009 at 2:35pm Add comment
I am not having the world of troubles the rest of you have had yet. Definitely loud but everything still working except having a problem with the scan. When I try to open up HP viewer and scan I get the following error message: An error occurred communicating wiht the scanning device. Please ensure the scanning device is connected properly and try gain.

I know the device is working because I can print copy, etc. When I hit the start scan button it will not let me do anything because ihave no scan options -- I need to install or run HP software for this feature. HP drivers are all up to date and installed.

Can anyone assist?
by Anonymous on Jun 9, 2009 at 5:38pm Add comment
Try downloading up to date drivers from the following link:

http://h10025.www1.hp.com

All either download hp solution center software or install from disk.

With this software you can control the operation of the printer from the computer screen. Much easier.

Michael
Perfect Printer Parts
by tracker54 on Jun 9, 2009 at 8:15pm Add comment
Michael, I just received and installed my part. Both problems solved. Thank You! Gary
by unknown on Jun 11, 2009 at 7:36pm Add comment
Glad to here it.
by tracker54 on Jun 11, 2009 at 8:52pm Add comment
I had the problem (HP 7410) with the whirling after partial loading of the paper in the ADF. I ordered the motor assembly from Perfect Printer and installed it myself. A little tricky getting the belt back on, and then you have to do a partial reset. Works beautifully.
Thanks, Michael.
rrmtz
by rrmtz on Sep 3, 2009 at 2:24pm Add comment
When replacing the motor put ever thing together prior to installing putting the screw in that hold the motor. Much easier.

Michael
Perfect Printer Parts
[email protected]
by unknown on Sep 10, 2009 at 6:31pm Add comment
Yes the motors are still available. They are $24.95 plus $4.95 for priority shipping.

Payment can be made by using PayPal account [email protected] or by mailing to the following address.

Michael Dickerson
101 Covington Cv SE
Winter Haven, Florida 33880

If payment is mailed please insure to notify us at [email protected]

Thank you,
Michael
by tracker54 on Oct 1, 2009 at 2:17pm Add comment
Michael,
Do you have any HP 7410 Scanner motors left? P/N: Q3450-60003. I also need a plastic part in the ADF unit that keeps the paper feeding one page at a time. I can't find a Part number but it is the black plastic piece that connects to the blue page separator. I have a photo of it but don't know how to attach it here.

Thanks for your help
[email protected]

Shaun
- va-wolf
Do you guys still have that motor part?
by Paul1906 on Oct 17, 2009 at 1:19pm Add comment
Yes ... See above for ordering information.

Michael
Perfect Printer Parts
by tracker54 on Oct 17, 2009 at 2:40pm Add comment
I have the 'whirring noise' problem when trying to use the ADF on my 7310. Would like to fix it if possible as otherwise it has been a good printer.

Is this motor part the same for a 7310, and would you ship to the UK? If not, do you by any chance know of a possible source this side of the pond?
by jelliott on Dec 22, 2009 at 2:48am Add comment
Shipping to the UK is $17.30.

Michael
Perfect Printer Parts
by tracker54 on Dec 22, 2009 at 9:25am Add comment
Hi all, my 7410 all in one says i need to run HP software to scan. Everything else seem to work ok. I down loaded the drivers from the hp web site. Any advise. Thanks
by casey2131 on Jan 11, 2010 at 7:00pm Add comment
This is the wrong forum for your problem. Download the HP Solution Center from this web site and use it to scan from the printer.

http://hp-solution-center.software.informer.com/
by unknown on Jan 11, 2010 at 7:36pm Add comment
How to change the motor assembly for a HP 7210 7310 and 7410 printers:

First you have to remove the lite gray trim from the top back of the printer. Stand behind the printer and pull the top of the trim towards you.

Once the trim is removed disconnect the brown wire and the large pin assembly coming from the scanner section to the ADF Assembly. Lift and remove the top of the printer.

Using a T10 screw driver or a flathead screwdriver that fits firm remove all visible screws.

Facing the printer there is a small piece of plastic and glass. Take you screw driver and lift this up using the screw hole.


As requested here are the instructions for changing the motor assembly that I shipped to you.

Michael
Perfect Printer Parts

Now there should be two more screws to remove.

Standing facing the printer take the top of the control panel and pull it towards you. It will snap out exposing two more screws to remove.

Once all the screws are remove lift up on the glass and trim to expose the scanner and motor assemblies.

Remove the two screws hold the motor in place. Remove the scanner assembly from the belt and guide.

Lift up the steel rod and remove the belt by pushing down on the spring at the other end from the motor.

Now you need to reverse the instruction to put it back together.

Note: It is much easier to put the scanner assembly together and align the belt to the bottom of the scanner prior to screwing in the screws for the Motor Assembly.
by unknown on Feb 12, 2010 at 6:36pm Add comment
I'm only having the problems with the scanner. It scans the whole page but only prints 20\% on the page, the rest of the page is dark black for 2 inches, then the rest is dark gray/black. Wasting ink. Anyone know a fix or have a working mainboard? Got a board tracker54?
by Anonymous on Feb 17, 2010 at 4:01pm Add comment
This is a new problem I have not run across.

Do a couple of test for me. Scan reducing the size and increasing. This should tell us if it is mechanical or electrical.
If it is mechanical then the problem should always start at the same point. If it is electrical then you should get the same result but either bigger or smaller.

Also try doing both from the glass and tray.

During the scanning process lift the top and see if the light stays on all the way across.

Let me know the results.

Michael
Perfect Printer Parts
[email protected]
by tracker54 on Feb 17, 2010 at 4:27pm Add comment
Susan,

I is fairly easy to install the motor. It normally take 20-30 minutes. Once you purchase the part I can provide you instructions on changing the motor.

Right now I am out of the motors and they are on back order.

I can notify you when they come in.

Michael
by tracker54 on Mar 5, 2010 at 7:11pm Add comment
Thanks Michael. I'll wait to hear from you. I also wanted to update you on what I discovered yesterday while trying to make a copy. The printer made a copy of a page I laid down on the flatbed. But when I tried afterwards to enlarge and darken the print on the page from the menu screen, the same thing happened as when we try to feed a page through the document feeder. I heard that scary whirring sound, then got that frustrating message: Scanner Failure! The printer simply can't scan at all. Does your motor fix all the scanning problems?
I called HP last week and got nowhere with them. They said the "bulb" and I think "module" were damaged and couldn't be fixed -- that I'd have to buy a new printer. Then they went on to recommend different models -- which by the way I could find much cheaper at Amazon and other reputable place online. What a racket they have going!! Do you think this problem is only with their 7410 model, or can it happen with their other printer? I used to swear by their printers, but now I'm seriously checking into other brands if these issues can't be fixed. - Anonymous
Thanks Michael. I'll wait to hear from you. I also wanted to update you on what I discovered yesterday while trying to make a copy. The printer made a copy of a page I laid down on the flatbed. But when I tried afterwards to enlarge and darken the print on the page from the menu screen, the same thing happened as when we try to feed a page through the document feeder. I heard that scary whirring sound, then got that frustrating message: Scanner Failure! The printer simply can't scan at all. Does your motor fix all the scanning problems?
I called HP last week and got nowhere with them. They said the "bulb" and I think "module" were damaged and couldn't be fixed -- that I'd have to buy a new printer. Then they went on to recommend different models -- which by the way I could find much cheaper at Amazon and other reputable place online. What a racket they have going!! Do you think this problem is only with their 7410 model, or can it happen with their other printer? I used to swear by their printers, but now I'm seriously checking into other brands if these issues can't be fixed.

Suzanne
by Anonymous on Mar 9, 2010 at 11:33am Add comment
The problem with you 7410 is common on the last couple of series of Officejet printers. If you go with a smaller printer it uses different mechanical parts then the bigger officejets.

I have not dug into the problem, but believe it is on the circuit board itself and not the motor, but since the board it connected to the motor I have my customers change the complete motor assembly.

If you decide to purchase a new printer then take a good look at what you use it for.

The biggest thing I would worry about is if you do a lot of printing then buy a laser or a printer that has separate printheads.

If you decide to fix your current printer it is fairly easy fix. Right now I sold 2 of the 3 motor assemblies and waiting on the customer to tell me if he still wants to fix his.

Michael
Perfect Printer Parts
by tracker54 on Mar 9, 2010 at 11:19pm Add comment
All of a sudden now I try to scan and I get the following message, "You need to install or run HP Software for this feature" Now what do I do? Any help will be appreciated. This just happend out of the blue!
by unknown on Jun 2, 2010 at 6:57pm Add comment
You need to load HP Essentials.

http://h10025.www1.hp.com

Michael
Perfect Printer Parts
by tracker54 on Jun 2, 2010 at 9:09pm Add comment
Let's see where do I start. I have had the 7410 for a couple years now and I have NEVER been able to get the feeder to work. I get the "horrible whirling noise" and the "Scanner Error" - oh, I bought this online it said it was new but I believe it was refurbished just didn't tell me that in the ad. About 3 months ago I upgraded my laptop to Windows 7 and every since then have had nothing but problems with using this since. I have downloaded the 34 bit Windows 7 driver and I now see the printer in my list. I can only connect to it with the USB however and if I try to connect with the wireless it keeps telling me it can't find it in the list. After thinking about this for a while I am thinking maybe I need to reconfigure the wireless router to the printer again but isn't it suppose to find it wirelessly? Am I missing something? I am pretty computer savvy but printers have always eluded me. When it was working I could print, scan from the bed itself and copy from the bed but now I can't do anything at all. Please advise if you believe the scanner failure is the motor assembly...if so do you have any in stock and how quickly can I get one? HELP I have tried to figure this *amned printer out for 3 days now and I'm about ready to toss it out the window. Thanks for any help you might provide.
by unknown on Sep 8, 2010 at 8:50pm Add comment
Since this printer is somewhat old I have not keep up with it. The last I knew there was no good working driver for Windows 7.

The only thing I can think of is to connect it to a non windows 7 machine and set up sharing. This might get around it.

Michael
Perfect Printer Parts
Full line of parts for HP Pro 8500/8000
by Perfect Printer Part on Sep 8, 2010 at 10:56pm Add comment
Was afraid you would say that. Is there a printer/scanner you would recommend to replace it?
by unknown on Sep 9, 2010 at 10:48am Add comment
Hmmm, my netbook uses Windows 7 and I know it works with my 7410 through my wireless router. - moe
aBailey

I would suggest you look at a L7780 (L7 Series) because you can buy them so much cheaper than the current Pro 8500 series. If you were happy with the 7410 then you would be happy with the L7 Series. If you want a new printer then look at the HP Pro 8500 with touch screen.

I have an L7780 now that I use and I have a HP Pro 8500 sitting new in the box.

Moe posted that his works, but I do not know if it is because he is running the printer as a wireless device through the router or might be running windows 7 starter instead of 32/64.

Michael
by Perfect Printer Part on Sep 9, 2010 at 2:19pm Add comment
Do you sell these? If so how much total with shipping, etc.
by unknown on Sep 9, 2010 at 5:51pm Add comment
I can provide you that information, but this forum is not for commercial use. Please email me at [email protected]

Thank you,
Michael
Perfect Printer Parts
by Perfect Printer Part on Sep 10, 2010 at 12:29am Add comment
My Officejet 7410 scanner suddenly started throwing various errors, not sure why. I am running Vista basic OS and accessing printer/scanner through wireless. I noticed that my Scan To destinations were empty. After numerous uninstalls, reboot and reinstall of the full HP software, I uninstalled all the HP software one last time. When I reinstalled, I first installed everything EXCEPT the Solution Center by selecting the Custom option during install. I then restarted the install again and it asked me if I wanted to install everything or just the Solution Center. I chose the later, and when it was done EVERYTHING worked as it should, including the scanner, Scan To Options, etc.

Nice install package there HP!

If anyone is having problems with any All-In-One devise controlled through the Solution Center I would try this approach before doing anything else.

Good luck!
by DeterminedToFix on Jan 5, 2013 at 3:49pm Add comment