Paulnz

asked Jun 26, 2006 at 7:48pm
Hp HP LaserJet 2420DN

No Subject

Hi there,

We are getting the above error message (49 4C06 Service Error) appearing on a number of our HP laser printers.

The printers affected on our network are HP4250dtn and HP2430n. Also, a HP2420dn was affected too, but a firmware update fixed this printer. Firmware updates have not solved the problem on the other printers though.

There's about 8 printers affected that we know of so far, over at least three subnets. This fault began appearing around Tuesday last week (20 June 2006).

Any suggestions?

Many thanks
Paul
Sorry, I forget to add a Subject line. :-)
by Paulnz on Jun 26, 2006 at 7:50pm Add comment
See if the error is only occuring with a particular application or certain documents. Most times the error is related to the use of Adobe. If you have a network and are using a print server for all the printers, then the first thing I would do is load one of the problem printers locally on one or more pc's using tcp/ip and the driver being loaded on the local machine. See if you still have the issue. If not, then the print server may be causing issues. If you still have the issue, especially with the 4250, then I would contact hp tech support. Keep in mind if it is only happening with a certain application, HP will tell you to contact that vendor. One other note is that I have seen this type of error of the 4200 and 4300 series when users were printing lots of documents with foreign language characters in them. On those, though the firmware upgrade solved the isse.
by dmzcompute on Jun 26, 2006 at 8:31pm Add comment