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 | hp psc 2410 SCANNER PROBLEM by fatih (edited 3/6/06 11:10 AM) reply | + / - | i ve hp psc 2410 printer
problem scanner motor gets activated and then makes noise of getting struck at the end of carriage towards the control panel, ive cleaned the mirrors,lamp,and glass but nothing changed.
THIS PRINTER MAKE ME CRAZY
THANKS FOR ATTANTIONS
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 | Re: hp psc 2410 SCANNER PROBLEM by twjensen (7/9/06 3:28 PM) reply | + / - | Found the following response from last year - worked for me and my 2410 - thanks cdp!
:-)
- good luck!
Re: HP psc 2410 photosmart turn on problem by cdpena@sbcglobal.net (10/28/05 2:46 PM) reply + / -
I was having the same problem. The printer is now working. What I did to correct the problem was to hold the cancel button down before I turned the printer on and hold it down through the start up process.
Good luck,
cdp
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 | Re: hp psc 2410 SCANNER PROBLEM by Magic Marc (11/12/06 9:19 AM) reply | + / - | I had the same problem. Here are steps I did to fix it. It works great now.
First I reset the psc 2410 several times, several ways.
pressing OK and Cancel at the same time when plugging it in
this resets some memory registers
# and 3 while plugging in the power cord = this is a partial reset
# and 6 while plugging in the power cord = this is a semi reset
# and 9 while plugging in the power cord = this is a full reset
Check on HP's website how to reset your specific printer. This is for the 2410.
I also noticed that my plastic cover to the scanner was starting to yellow a little. So when turning on the printer, I put a white piece of paper closest to the scanner light. This helps the printer know exactly where the scanner head is and allign itself. (I took the printer apart and there is a white plastic strip with notches in it just under the edge of the glass where the head stops. This stip I bet is what the scanner detects and uses to allign itself. Without the white paper covering the yellowing part of my lid, the scanner would take a longer time booting up and then copying and scanning was very slow. The paper fixed it I think!!!!).
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 | Re: hp psc 2410 SCANNER PROBLEM by Louis Emmanuel (1/15/07 2:08 PM) reply | + / - | "I had the same problem." I used Magic Marc idea +
After dismantling the scanner part, I used an OKI led lens cleaner( had only that available) to clean the lamp and glass (both sides)and trouble over.
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| Re: hp psc 2410 SCANNER PROBLEM by jhoog (1/31/07 11:42 AM) reply | + / - | I have the same problem with the scanner i guess.
Can somebody explain to me how to take the top part of the printer of.
I found three screws, 2 on the left, one in the centerback.
But the keypad/display assembly won't come off
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| Re: hp psc 2410 SCANNER PROBLEM by jitendra (2/28/07 9:34 PM) reply | + / - | to open HP PSC 2410 open the button panel outer cover
the press a key in middel notch downward then slide the panel towards you .
you will find two screw down
-------------------------------------------------------
I getting same problem of scanner being stuck plase help
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| Re: hp psc 2410 SCANNER PROBLEM by ender (4/30/07 8:13 AM) reply | + / - | I've had the same problem with the scanner-part of my hp psc 2410. Magic Marc's idea worked very well and easily for me:
Just dismantle the glas part as "icez" described above. Clean the glas and the scanner light. Install the glas part again. While switching on the scanner press # and 9 to initialize.
It took about 10 minutes to fix the problem. Good luck!
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| Re: hp psc 2410 SCANNER PROBLEM by Anonymous (5/29/07 10:18 AM) reply | + / - | Hi:
Please go through the document available in HP itself (Irony is that none of the J*#%^s at HP Customer Service know this or are willing let us know).
This describes how to clean the scanner - step by step; Best part is after 3 years of spending hours trying to start up the printer, it works!
However, I will never buy any HP products again; Customer service is sorely absent)
Here is the link:
http://h10025.www1.hp.com
Best of luck
pissed-off-at-hp
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| Re: hp psc 2410 SCANNER PROBLEM by shawnkeller (6/14/07 3:11 PM) reply | + / - | Thank you to everyone who added their comments to this forum. I had the exact same problem. I spent a wasted hour with HP Support, only to not get my problem resolved.
They said it was a hardware issue and that my 2410 was out of warranty. They then proceeded to try to get me to "trade-up" to a new HP model and quoted me prices. I checked out their prices against CNET and found that even if I wanted to upgrade, that HP prices were HIGHER than I could get at BestBuy or Circuit City.
I found the answer on this forum. Holding down the "Cancel" key on start-up worked perfectly.
HP IS PATHETIC. It is definitely not the company of the good old HP LaserJet 3 days.
THIS WILL BE MY LAST HP.
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| Re: Re: hp psc 2410 SCANNER PROBLEM by Anonymous (6/23/07 8:48 AM) reply | + / - | Thank Goodness (and Magic Marc, of course),
I had not been able to use my 2410 photosmart printer in over a month and was on my way out to purchase a new one, when I decided to search on the web for help.....again. I've had issues with this printer several times in the past after power outtages or when I would accidentally unplug it but, it never took this long for it to get going usually I'll get it working by the next day or so. Thanks to Magic Marc, I did the reseting options followed by the cleaning and it is working just fine!
Thanks Again!
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| Re: hp psc 2410 SCANNER PROBLEM by Bovon (6/28/07 10:26 PM) reply | + / - | I just bought a PSC 2410 at the "Bay" for 'parts'.. I do have another here that needs a couple of parts, but when I got the scanner here today..it seemed to try to initialize, but the scanner would start out, return back (which is normal) and then, the motor kept going, and the belt would jump the gear...over and over.
Came here and read, took the scanner apart..cleaned the glass underside, especially over the white strip (which must tell the scanner to shut down), reassembled the unit and it works perfectly.
Thanks forum...this is a real money saver here..
PS..if the scanner glass is that critical, perhaps a no smoking sign should be displayed near it!... Nicotine is known to get through any crack or opening, and Nicotine will discolor anything.
regards,
Rob
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| Re: hp psc 2410 SCANNER PROBLEM by Anonymous (7/9/07 11:45 AM) reply | + / - | My wife Eva and myself, have followed every procedure available on the Internet.
First we tried to reset using all the procedures available. But it didn't work: The noise was always coming back!
We called HP Support from Spain and the Indian HP people followed over and over the unplug procedure, the reset procedure, etc. Did not work!
We unplug the printer for a week, didn't work!
As we need the printer, we remove the glass, we clean it! Did not work!
Finally we remove the white strip that is under the glass. Was not very dirty but we clean it. We set it back and the printer started smoothly!!!
I can not tell you how bad is the product if I do not compare it with the HP Support. The problem is related the design of the printer, they know it and they do not provide a simple official procedure to put the printer back online!!!
Jose and Eva (Madrid, Spain)
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| Re: hp psc 2410 SCANNER PROBLEM by AbdulQaddir (7/15/07 6:03 PM) reply | + / - | Greetings to All:
I used the instructions left by Icez, and Bovon and performed a partial reset. The system reset and started working again.
I would add that in my case it appears that over time the ribbon started interfering with the scanner movement. I could see that and adjusted it.
Respectfully
AbdulQaddir
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| Re: Re: hp psc 2410 SCANNER PROBLEM by Anonymous (8/16/07 5:17 AM) reply | + / - | This worked for me. Thanks so much for posting your suggestion.
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| Re: Re: hp psc 2410 SCANNER PROBLEM by Anonymous (9/3/07 1:11 PM) reply | + / - | Thanks, such an annoying problem and such a simple answer. Of course, HP couldn't offer anything so helpful. Thanks again.
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| Re: hp psc 2410 SCANNER PROBLEM by enavycop (10/20/07 10:13 PM) reply | + / - | the cleaning sure worked for me!! thank you.
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| Re: hp psc 2410 SCANNER PROBLEM by Anonymous (12/12/07 9:36 AM) reply | + / - | Great tips - mine was hanging on startup, and would stick in a noisy "jerking" loop for a minute or two, with the hourglass icon never going away on the printer, and the printer being useless.
I took mine apart, cleaned glass AND gently cleaning scanner lamp with alcohol and a q-tip, taking great care to not leave any lint behind.
It now works perfectly. Mine, also, has a yellowing mark on the white surface on the underside of the lid facing the glass. It may not affect anything, but I am going to leave a clean sheet of paper on the glass for all power-ups to assist in the bootup and alignment that occurs for every power-up.
Thanks to all for their help.
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| Re: hp psc 2410 SCANNER PROBLEM by Anonymous (3/5/08 5:37 AM) reply | + / - | Great! Cleaning and a full reset did it! Thx for your help!
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| Re: hp psc 2410 SCANNER PROBLEM by Anonymous (3/30/08 1:54 PM) reply | + / - | Cleaning of white strip under the glass worked for me. Thank you all for suggestions!
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| Re: hp psc 2410 SCANNER PROBLEM by `zxv bnm, (3/30/08 2:10 PM) reply | + / - | Thanks. I really didn't think cleaning would fix it!
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| Re: hp psc 2410 SCANNER PROBLEM by Yuhooman (4/14/08 3:51 PM) reply | + / - | I tried holding down the cancel button through the start and it didn't work, But what did is holding down the cancel and WHEN THE NOISE STARTS LIFT OPEN THE TOP SCANNER part while still holding the canel button the noise stoped works now...
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| Re: hp psc 2410 SCANNER PROBLEM by Schubatis1 (4/19/08 12:31 PM) reply | + / - | I tried this and now my printer starts up fine. However, now the control pad will not respond. Any suggestions?
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| Re: hp psc 2410 SCANNER PROBLEM by Schubatis1 (4/19/08 12:59 PM) reply | + / - | Never mind. When I was taking off the control panel to access the screws underneath it, I accidentally disconnected the ribbon that connects the control panel to the rest of the printer. I just snapped the ribbon back in place and it works beautifully. Thanks to all who gave advice.
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| Re: hp psc 2410 SCANNER PROBLEM by Anonymous (4/28/08 5:29 PM) reply | + / - | thank you did this and it works
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| Re: hp psc 2410 SCANNER PROBLEM by In house Tech (6/25/08 8:53 AM) reply | + / - | I just had one of these issues show up in my shop. I found that the white rubber scraper next to the light tends to not touch the glass after a while. Just run you finger along it a couple of times pulling it up words. It needs to run tight against the glass. Hope this helps.
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| Re: hp psc 2410 SCANNER PROBLEM by tech1cw (9/25/08 6:58 PM) reply | + / - | Just doing the cleaning didn't help with mine, but once I taped a sheet of plain white copy paper to the plastic piece under the scanner cover lid (covering the part that is yellowed) it went right to home and stopped on next power-up, working fine since...
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| Re: hp psc 2410 SCANNER PROBLEM by umitsayman (10/11/08 4:12 AM) reply | + / - | Hello guys.
All resetting stuff and other clues did not work and finally I opened the top as described in hp link
http://h10025.www1.hp.com
I followed every single advice (i did not touch the lamp and covered with scotch tape) but failed to respond-still that jerky sound.
Then i closely inspected the lamp and I saw that almost 15% of it was darkened with soot. I took the risk of cleaning this soot with a slightly damped q-tips with gentle approach and touch.
I then left it to dry for 1/2 hour while giving air with hair blower. NOT HOT.(Hot air may bend plastic)
Now it's ALL OKAY.
Anyhow, I am reluctant for a future HP Purchase.
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| Re: Re: hp psc 2410 SCANNER PROBLEM by umitsayman (10/11/08 4:20 AM) reply | + / - | I did not notice my hp2410 has a rubber scraper.
Where does is really locate?
and
Do you think a few grease application to the chrome guide bar may help too?
best regards
umitsayman@hotmail.com
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| Re: Re: hp psc 2410 SCANNER PROBLEM by Anonymous (10/13/08 4:29 AM) reply | + / - | Thank you very much it's works!!
Funciona señores FUNCIONA!!!
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| Re: hp psc 2410 SCANNER PROBLEM by sahwang (10/18/08 7:06 AM) reply | + / - | I tried all the methods posted, but none can work. Cleaning the glass, reseting the printer, removing the white strip from the glass and then cleaning it... all did not work. While I planed to give up, I tried one more time to trun on the power and did not noticed that the cover of the glass did not fit well on the printer; it was slightly lower. Then the miracle happened, the printer started successfully. At that moment, I realized that maybe it was the problem of the location of the white sripe. So I removed it from the glass, and put it back to lower location (about 1 mm lower than the original location). It really works!! Now this annony thing is away from me. I think the root cause of my machine's problem is that the glass was shifted upward due to the plastic clips holding it was somewhat loose, so the white stripe, which was believed for the purpose of locating the scanner head, was a little bit shifted upward. Anyway, if you have tried all the methods but still don't work, maybe you would like to try this method. ^_^
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| Re: hp psc 2410 SCANNER PROBLEM by Anonymous (10/22/08 12:16 PM) reply | + / - | Thank you so much! I never would have figured this out -- the pictures really helped, icez! I'm not sure exactly which step solved the problem, but I did all the resets and cleaning and it works!!!!
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| Re: Re: hp psc 2410 SCANNER PROBLEM by Anonymous (11/1/08 11:46 AM) reply | + / - | Thank you so much for this information. It was just what I needed.
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| Re: hp psc 2410 SCANNER PROBLEM by Lionel Fred (11/12/08 4:51 AM) reply | + / - | I removed the white strip that is under the glass and cleaned it. I tried evrything else and this was the only thing working for me.
Thanks
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| Re: hp psc 2410 SCANNER PROBLEM by onlyamd (11/24/08 6:06 AM) reply | + / - | Thank you for this recommendations, finally with the reset and the clean of the glass, all works.
Internet is splendid !!!
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| Re: Re: hp psc 2410 SCANNER PROBLEM by Anonymous (11/28/08 5:06 PM) reply | + / - | brilliant worked a treat
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| Check that the ribbon is out of the way. by Anonymous (12/2/08 9:15 PM) reply | + / - | One of the two data ribbons was in the way of the scanner head just a little tiny bit, but it was enough to cause the same sound everyone described here. I took the printer apart using the glass cleaning instructions, and then carefully but firmly pulled on the cables, removing all slack. Tucked them under tabs, put glass and console back on, and wah-lah... everything started working. I also did a full reset (# and 9) just to be sure.
Thanks to AbdulQaddir and all here.
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| Re: hp psc 2410 SCANNER PROBLEM by Dennis D (12/4/08 12:27 PM) reply | + / - | I was having the same problem as everyone else, and tried all of the reset procedures, and nothing worked. Then I tried the cleaning procedure described above...cleaning the glass, white strip, and the scan light, put it all back together, and voila, no more hourglass and clicking noises! It actually worked! Thanks a million!
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| Re: hp psc 2410 SCANNER PROBLEM by cpmiller (12/6/08 2:51 PM) reply | + / - | I have tried all the resets, cleaning of glass, and scanner light bulb. Nothing works. As an absolute last resort, I was going to try to remove and clean the white strip under the glass. Can anyone give me any tips to removing the glass in order to get at the white strip iwthout breaking the glass. Also, is the white strip glued to the glass? Thanks.
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| Re: hp psc 2410 SCANNER PROBLEM by umitsayman (12/6/08 3:49 PM) reply | + / - | Hi CPMILLER
You can not break glass easily. it's quite thick.
you can remove white plastic tape with ease. it's not glued.
just watch carefully how you removed, and put back to exact same place.
if all do not work it out, guess time has come to say bye to your hp.
meantime, be sure that both B&W and color cartridges are OK too.
Please refer to my prior thread post under name 'umitsayman' in October above.
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| Re: hp psc 2410 SCANNER PROBLEM by cpmiller (12/8/08 2:38 PM) reply | + / - | OK, I managed to remove glass, remove strip, clean strip and clean glass again. This time, after several plug-ins and resets, miraculously, the printer started up fairly normally. Now, I'm trying to revive old print cartridges and get the unit to scan and copy. I guess it pays to persevere; I wish I hade 25 cents for each hour I invested in this thing. I still won't buy another HP anything. Many thanks for your help.
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| Re: hp psc 2410 SCANNER PROBLEM by Box5232 (12/12/08 11:58 AM) reply | + / - | I posted this on another site a long time ago, and I hope this helps:
Hello,
I read your post, “Mind you, the problem that's really worrying me now is that when the HP is turned on, its self test goes mad and the scan head repeatedly tries to bury itself in the right hand side of its path, making a horrible noise and meaning the printer has to be turned off and left for a while.”
I found this website doing research on this very same problem that I was having on my HP 2410 printer, scanner, copier. After doing extensive research, I found no credible software or hardware conflicts, and the fix, in my case, was very simple. I had noticed from the first day that I got the machine that the underside of the scanner glass was not all that clean, and this filmy build up got worse as time went on (over the next two years).
I also read your entry, “In frustration, I've just pulled the machine apart to try to figure what's going on, and it's as thought the printer can't detect that the scan head has reached the end of its travel during initialisation - the noise I hear is the driver wheels trying and failing to move the belt that moves the scan head.
I'd expected to see some sort of microswitch being used to detect when the scan-head is fully over, but can't see any such switch, so am now assuming that the electronics of the drive mechanism have some tension-detection circuitry that isn't detecting that the head can't move any further.”
Well, I too took the top of my scanner off, and I figured that since I had it removed I would clean the underside of the glass and this took three good tries and multiple cloths to clean off the white filmy mess. I followed the directions for cleaning my model of printer that are posted on the HP website. I noticed on my machine that there was the clear portion of the scanner glass on which the white cover sits and then there was the dark plastic and then a strip of white tape. I wondered if the scanner tray used the reflectivity of the scanner light to determine when it has reached the end of its travel. Like I said earlier it took a good three times to clean the entire underside of the glass, but as soon as the unit was put back together and turned on it worked immediately. I am reasoning that the filmy buildup on the bottom of the scanner glass reflected the light in such a way that it may not have been able to sense when it had reached the dark plastic area between the open scanner surface and the white strip and thus not able to sense when it reached the end of its travel. I’ve had nothing but good luck with HP printers and they are the exclusive printers that I use.
I hope this helps you. I know it is a year after your post, but I hope it helps others who have the same problem.
UPDATE: I encountered this problem again and cleaned the glass agian with no luck this time. What had I used in the past to clean the glass? Regular glass cleaner. DO NOT USE GLASS CLEANER! It will leave a film that will affect the reflectivitiy. Use alcohol and a rag, cloth, or towl that does not have any chemicals that could leave a filmy deposit. I cleaned let dry reassembled and it works fine. Good Luck!
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| Re: hp psc 2410 SCANNER PROBLEM by freddyf99 (12/18/08 2:31 AM) reply | + / - | Cleaning the glass fixed it for me - thanks!! I have experienced this problem several times since I bought the printer, and a full reset (# and 9 on power-up) has cured it in the past, but not on this occasion. I reached this site via a Google search, and thank goodness I did. Why don't HP Support give you this information?? - they seem pretty dumb to me.
Thanks again, Freddy
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| Re: Re: hp psc 2410 SCANNER PROBLEM by Bob Grouch (12/22/08 7:43 PM) reply | + / - | Thanks jitendra! Without your post I would have never gotten inside the 2410 to clean the bottom of the glass.
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| Re: Re: hp psc 2410 SCANNER PROBLEM by Anonymous (12/31/08 2:30 PM) reply | + / - | Thanks umitsayman- the link with pix was very helpful. I disassembled the printer and cleaned the bottom of the glass, and all is good! Cleaned right up with windex. TNX The 'clunking-noise-of-death' is gone and all is right with the world.
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| Re: hp psc 2410 SCANNER PROBLEM by Box5232 (1/17/09 7:34 AM) reply | + / - | UPDATE #2
Though cleaning the glass has worked for me in the past, the situation was getting worse and worse and fianlly cleaning the underside of the glass was no longer working. If you look on the scanner head next to the light there is a mirror surface down inside. The gunk that was on this mirror was worse then it ever was on the underside of the scanner surface. You can reach this surface with a Q-tip. I sprayed alcohol onto the Q-tip and cleaned the mirror; this took several attempts to clean the surface thoroughly, that's how dirty it was. I cleaned this mirror reassembled and the scanner works better then it ever has. It now scans in one pass where as it use to stop and start several times while scanning pictures or documents. I hope this helps.
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| Re: hp psc 2410 SCANNER PROBLEM by umitsayman (1/17/09 10:08 AM) reply | + / - | >>Box5232
You have described the worst case.
I should add the fact that any cleaning performed with q tips must follow a few minutes drying by a hair dryer-not hot.
Good luck to other sufferers.
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| Re: Re: hp psc 2410 SCANNER PROBLEM by Anonymous (2/4/09 3:04 AM) reply | + / - | Thanks heaps for your pictures. Our scanner glass is now clean
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| Re: hp psc 2410 SCANNER PROBLEM by umitsayman@hotmail.c (2/14/09 1:58 PM) reply | + / - | If all does not solve, try cleaning the tubular lamp WITH ATMOST CARE. This might help too.
In all cases, be sure to re assemble without mistake.
In the worst, time maight have come for a laser printer.
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| Re: hp psc 2410 SCANNER PROBLEM by ghost98 (2/21/09 12:18 PM) reply | + / - | I had the same problem. Here are steps I did to fix it. It works great now. Thanks to all.
Remove the white strip that is under the glass. Was not very dirty but we clean it. We set it back and the printer started smoothly!!!
How to remove the glass, see this link
http://h10025.www1.hp.com
The link shows how to clean the inside glass, but don't show you how to remove the white strip.
Just carefull for remove the white strip, use the thin material to move the white strip, before that you must move the glass a little bit to the right at opposite position while you clean the inside glass (number 13 at link), the glass cannot be taken out from the plastic cover, remember that.
Clean the white strip with alcohol and tissue or clean soft cloth
Put the white strip to the position before you remove it.
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| Re: Re: hp psc 2410 SCANNER PROBLEM by etsu (4/2/09 2:20 PM) reply | + / - | omg i love you, you just saved me the trouble of buying a new printer. i've tried out so many other different user suggested solutions that didn't work from shaking my printer upside down like a ketchup bottle to unplugging all the wires and plugging them back in a tedious order and this solution was super simple and did the trick! thank you!!!!
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| Re: Re: hp psc 2410 SCANNER PROBLEM by Anonymous (6/10/09 11:08 AM) reply | + / - | A big thanks and a tip of the hat to Box5232... cleaning that mirror did the trick and now my 2410 runs like a new one. The mirror had a film on it (haze if you will) and, once cleaned using the q-tip, everything is back to normal. I'm surprised HP hasn't posted this problem, as well as the super easy fix, but I suppose printer repair people (Geek Squad, etc.) would rather keep it a secret...
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| Re: Re: Re: hp psc 2410 SCANNER PROBLEM by Anonymous (6/10/09 11:21 AM) reply | + / - | Well why they should show the trick rather than selling a new printer?
That's how they suck consumers like anopheles mosquitoes...
This is why we keep helping each other in such forums.
Lets keep it this way for long.
Have fun to you all...
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| Re: hp psc 2410 SCANNER PROBLEM by renders (6/13/09 6:58 AM) reply | + / - | my scanner just suddenly stopped working!seems the carriage is stucked on the far end.can you advice me on how to fix this!thanks
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| Re: hp psc 2410 SCANNER PROBLEM by Umit Sayman (6/13/09 11:26 AM) reply | + / - | well "renders"
Why don't you first take a look at all facts written in this subject.
All hints given have so far solved numerous issues like yours.
In case you fail in all of them then come back here and tell us what you've done, and will look at if further is available.
OK?
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| Re: Re: hp psc 2410 SCANNER PROBLEM by etsu (6/13/09 11:50 AM) reply | + / - | This is what I did to fix my printer after it started making noises on startup and buttons wouldn't function when i hit them: I held the cancel button down before I turned the printer on and held it down through the start up process.
After this, my printer was back to normal and worked fine. Hope this works for you too. If not, you're gonna have a lot of fun reading through all these other suggestions!
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| Re: hp psc 2410 SCANNER PROBLEM by DestinyHiggins (7/29/09 1:53 AM) reply | + / - | Magic Marc you are a lifesaver! My husband and I had just opened up the printer trying to find out what was wrong with the d&%# scanner and I tried one last time to search the internet for answers before we threw our printer in the garbage and here you were. Thanks a ton!
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| Re: hp psc 2410 SCANNER PROBLEM by Joycelily (8/24/09 4:19 PM) reply | + / - | Well I'll be blowed. It works. I am not in any way shape or form a technical person but I followed the link to how to take the screen off.
I could not work out how to remove the white strips so I just slid the control panel down them and rested it behind the printer.
I cleaned the underside of the glass but for the life of me could not work out where the bulb was. I was looking for a mini lightbulb. Then I realised it was a long thin tube and cleaned with a q tip as advised.
I put it back together carefully, plugged in and held my breath. There was the familiar clicking noise and my heart sank but I was patient and slowly but surely the screen came to life and offered up a test print page.
I was thrilled! I had been told to throw it away as well and I felt it was a shameful waste if it could be fixed rather than thrown into a landfill.
Thanks to you wonderful, wonderful people, it works. I feel so proud of myself that I didn't give up and kept searching for an answer. My hubby is doing the ironing and I am fixing the printer.
Thanks again.
Wendy
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| Re: hp psc 2410 SCANNER PROBLEM by umitsayman (8/25/09 7:37 AM) reply | + / - | Wow Good Job Wendy.
as a usual ironing lady, what you've done is rather a pro work.
deepest congratulations.
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| Re: hp psc 2410 SCANNER PROBLEM by MichaelLeone (9/8/09 1:04 PM) reply | + / - | I've had this problem for longer than I want to admit. I've been able to "fix" it temporarily a few times following the steps posted here (mostly doing resets, taping a clean sheet of white paper to the underside of the lid, cleaning under glass) but the same problem always comes back. It comes back when my printer is ON when my home power goes off (typically during a lightning storm). When my power comes back on, the printer goes back to this annoying routine described in this thread. Therefore I'm pretty sure that this thread has been treating symptoms and not the real problem. I suspect it might be a combination of things, one of which is probably in the printer software/hardware itself.
Another reason I believe this is because my printer is not used that often and even when I "clean" it, the glass or lamp was not dirty or hazy as many of you describe. I suspect that the cleaning process is really not fixing the problem, but that when cleaning you are shutting down the system, unplugging the cables, which is probably doing some sort of internal reset that "fixes" the issue for a while. So cleaning is really hiding the "fix".
Anyway, my system is typically able to get past the annoying clicking sound but my screen still stays locked with the hour glass. System resetting with # 9 doesn't seem to do anything. I just did a full cleaning just now and it didn't do anything either. Does anyone else besides me have this problem come back again and again?
Any other ideas how to fix this before I go all Office Space on this damn thing?!? :-)
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 | Re: hp psc 2410 SCANNER PROBLEM by moe  (9/8/09 1:38 PM) reply | + / - | You make no mention at all of cleaning the mirrors in the scanner assy. As long as you have it apart, that's what usually causes the problem. Dust on the mirrors. Just snap off the black plastic cover and use a dry cotton swab on them.
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| Re: Re: hp psc 2410 SCANNER PROBLEM by Anonymous (9/8/09 2:52 PM) reply | + / - | More info:
I'm in the middle of messing around some more. I have the power cable disconnected, top off, lid/glass off, data ribbons disconnected, control panel removed. My goal was to test if the same problem occurs in the env above. If it does, then the problem is NOT a cleaning issue as the glass/lid is not even on the printer during this test.
And surprise, surprise, the problem still occurs. I can watch the scanner/lamp move over about an inch and then the problem starts. As many others pointed out, the scanner seems to be having an initialization problem and is stuck in a loop of some kind. Some of you have been able to break out of this loop using resets, etc. I was hoping that the "cleaning" was actually resetting something when the data ribbons were disconnected but that doesn't seem to be the case...at least for me. The only thing I'm doing different this time is also unplugging the 3rd data ribbon that I see on the back of the control panel. It is copper in color and appears to be used as a connection mechanism between the LCD board and the keypad board. There is a small silver/metal band around the ribbon connection point. Pull back on the band to unlock the ribbon and then pull it out. To plug it back in, simply make sure the metal band is pulled out (you should be able to move it a few milimeters to indicate that it is open or closed) and then plug back in the ribbon. After the ribbon is in, push the metal band back so it locks the ribbon in place and guarantees it is secure.
Here are my exact steps I will try next...again:
Step 1: make sure power cable is disconnected for at least 30 seconds!!!
Step 2: hold down OK and Cancel buttons as the same time
Step 3: plug power cable back in
Step 4: system starts and after a few seconds displays the following message: "Deriv. cleared. Turn power off."
Step 5: I pull the power cable and wait 30 seconds. This is the key. WAIT 30 SECONDS OR MORE!!!!
Step 6: I hold down # and 9 keys at the same time
Step 7: I plug power cable back in
Step 8: screen shows Full Reset
Step 9: Align Print Cartridges screen appears and says "Press OK to print Align Page"
Step 10: Click OK button and the print test page should get printed and then the system seems to be OK. The screen is back to normal and the dreaded hour glass icon is gone!!!
At Step 5, if you don't wait a full 30 seconds the system always seems to go back in the problem loop again. I'm guessing that the printer needs a certain amount of time to do a full reset.
Note: At Step 9 I've also seen a Language screen appear which takes you though the steps of selecting a language to use for the menu. At the end the system should also be OK because at this point you are already out of the problem loop.
So net-net, I don't think any sort of cleaning is required (though it can't hurt). I think it all has to do with a true system reset, and for me I could only achieve that using the 10 steps above. They key to me seems to be waiting a full 30 seconds before plugging the power cable. When I only waiting 5 seconds, the problem would always happen.
I hope some of you can try these steps and let me know how it works. It would be nice to finally put this one to bed :-)
One last note: I highly recommend that you turn your printer OFF when you are not using it. It seems to go into the problem loop if the system loses power. So to avoid it, I plan to just keep my printer OFF when I'm not using it (probably a good GREEN idea anyway). Hopefully this will keep me out of any future problems if I lose power in my house.
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| Re: hp psc 2410 SCANNER PROBLEM by deathtoprinter (9/9/09 10:07 AM) reply | + / - | I have disassembled, cleaned reassembled. I have pull the plug, I have reset. I have prayed, danced, and sacrificed virgins. I GIVE UP. I'm about to introduce this THING to my friend from Louisville and send it to printer H3LL. Huch luck luck to all of you with your printers
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| Re: Re: Re: hp psc 2410 SCANNER PROBLEM by Anonymous (9/17/09 6:04 AM) reply | + / - | The waiting of 30 seconds between steps worked. Tried everthing else short of taking the hardware apart, but this worked the first time....... Thanks......
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| Re: hp psc 2410 SCANNER PROBLEM by Umit Sayman (9/17/09 7:49 AM) reply | + / - | The reset stuff works in most cases.
But after a year or two, when the psc services for long time, it is unavoidable that the optical parts which also function for initializing the moving part is dirty and can not understand where the cradle is stationed.
I doubt that this case is most valid for the users who are also cigarette smokers...:-)
This is why we hear the rumbles inside. It is also advisable that we must not leave the psc rumbling for elongated time since it will cause the toothed belt wear out.
If all resetting steps fail, then move ahead for the disassembling and cleaning phase...
Good luck.
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| Re: hp psc 2410 SCANNER PROBLEM by Anonymous (9/23/09 9:29 AM) reply | + / - | Thanks for all the advice in this thread. First up I tried resetting, which didn't work. So then tried the cleaning method, which worked great. Then six months later the same problem happened again, but this time the reset method as above (including that all important 30 second wait) worked instead, which saved me having to take the thing apart again.
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 | Re: hp psc 2410 PRINTER PROBLEM by Osprey1952 (12/17/09 6:36 AM) reply | + / - | Everytime I try to print to my HP psc2410 printer I get a message that the printer is out of paper even when I have the paper tray full. Sometime I hit the OK button and then it claims there is a paper jam; I hit OK again and it shoots out a blank page and then prints my file. HELP
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| Re: Re: hp psc 2410 SCANNER PROBLEM by Anonymous (12/20/09 4:28 PM) reply | + / - | Thanks for replying. I did clean the rollers and they do pick up one sheet of paper, pulls it in about 1/2 way where it would start to print on it, but then I get the message that it is out of paper. I hit the OK button and then I get a message that the printer has a jam. I hit the OK button again and then it sends that piece of paper out, picks up a second piece of paper and prints it fine????????????
Dave
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| Re: hp psc 2410 SCANNER PROBLEM by Gary M (2/7/10 9:43 AM) reply | + / - |
Followed all cleaning instructions. Used a Micro-fiber cloth and distilled water to clean the glass. Up and running !!! Aligned print heads , printed immediately. Thanks to all !!!
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