Epson Stylus Photo RX500 Won't work after shipped

	Epson Stylus Photo RX500 Won't work after shipped by I. Haahs (7/27/05 12:09 PM) reply	+ / -
HI. My Dad shipped his old printer to me, Epson Styus Photo RX500. As soon as I set it up, it had an error message. Nothing is printing. I have tried everything, checking the cables, printing a test page. I know that the wire computer and printer are communicating, just not printing. Can't even get a test page to work from the printer, or a copy either. I was reading the manual and it said that it had to be shipped upright. I know it wasn't shipped in this position. Is there anything else to do? Thanks for any advice. I. Haahs

	Re: Epson Stylus Photo RX500 Won't work after shi by Denny Conway (7/27/05 3:18 PM) reply	+ / -
I.Haaahs: It would help us to know just what that "error message" actually was and if it was actually coming from the printer itself, or possibly an error message simply being shown on your monitors screen...At this point, with out knowing just what that error message was: On most Epson Printers you can usually run an "Internal Epson Self-Test Page" to determine whether a problem comes from the printer itself or possibly from your computer system. Not all epson printers are always the same, but the following information applies to most models. If this self-test does not actually work on your particular printer, then you should refer to your "User's Manual/Owners Manual" for the correct procedure on how to run your printers self-test page. First unhook/unplug the printer cable from the back or side of the printer. Leave the power cord still plugged in to the wall and leave the paper loaded, as normal. Turn the printer off for 10 seconds or so, to clear out any remaining data or information that may still have been in the printers system, from when the computer was previously connected. Normally [on most models] you turn the printer off and then you simply reach over and hold-in on the Paper Button, while you reach over and turn the Power Button back on, as normal. Continue to hold in on the paper button for about 3 to 5 seconds, but release the power button after turning your printer on. Release the paper button once you can hear and see the printer starting to initialize and start to pull-in a piece of paper. The printer will normally print out the self-test page, which will also have a Nozzle Test on it. If that test fails, or cannot actually be ran because the red error lights come on, then you know that there is an actual problem in the printer. Depending on the combination of which lights are on SOLID, or FLASHING or OFF, will actually indicate the possible service error condition. ON THE OTHER HAND: If everything is working correctly in the printer, then the self-test copy should be printed out and correctly fed thru the printer. If the self-test page prints out correctly and the nozzle test looks ok, then that indicates that your printer is working normally [as far as the self-test goes]. This does not mean your printer may not be dirty, or have another service related problem, or possibly even nearly empty ink cartridges, it just means that your printer thinks it is working normally. If your printer is working ok, then your problem could be in your Computer System/PC: bad drivers, bad printer cable, bad software, incorrect internal PC settings, possible hardware/parts problems, possible virus, etc. In that case you may need help from an actual Computer Technician/Person, rather than a Printer Technician, on this Printer Repair Site...Good Luck! Denny Conway