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 | Epson Stylus CX5400 printing problem by R.Logsdon (3/25/05 11:16 AM) | +7 + / - | I have an Epson Stylus CX5400. I replaced the Magenta ink cartridge with a new Epson Magenta ink cartridge (not a 3rd party cartridge). Then it stopped printing Magenta. The next day all the other cartrides were very low, so I replaced those as well. Now no ink comes out at all when I print - not even a tiny bit. The paper feeds through properly and it sounds as if it is printing just fine, but the pages come out blank. I've already run several head cleanings, a couple head alignments and tried reseating the ink cartridges and "recharging them" again. I've also tried putting some of the old cartridges back in (within an hour of taking them out) and no ink comes out at all with these in either. Then I uninstalled and reinstalled the printer driver. I even called Epson support and they say it probably needs to be serviced (which is probably true). But is there anything else I can do? Maybe the print heads are clogged and need to be cleaned. How do I do that? Maybe it is something else. I need HELP!
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 | Re: Re: Epson Stylus CX5400 printing problem by R.Logsdon (3/25/05 2:40 PM) | + / - | That was it! It took a little time but I've reconnected the tube and put it all back together and it works fine now. I just had to run several head cleanings to get the color to print just right. Thank you so much!
-Rachel
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 | Re: Epson Stylus CX5400 printing problem by newuser (3/26/05 9:50 AM) | + / - | I'm happy to see that you have been able to fix your problem. With his web site Wes has given us invaluable infos, we would be lost without him.
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| Re: Epson Stylus CX5400 printing problem by R.Logsdon (3/26/05 8:36 PM) | + / - | Well, I certainly appreciate the information being there for those of us who are searching for it. Thanks Wes! And thank you, anonymous, for pointing me in the right direction!
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| Re: Epson Stylus CX5400 printing problem by Anonymous (4/3/05 4:01 PM) | + / - | I had these same problems as you have experienced. I changed cartridges as you did. I was crazy trying to find the source of this problem. I found Epson to show unfriendly customer service. I changed the black cartridge TWICE with brand news ones. That did not work. Today I changed all the colored cartridges (three in all). No luck. Then I decided to do a Head Cleaning again. Only this time I did this at least five times. Lo and behold my text printed for the first time in a week. Perhaps you should do what I did. I repeat I did this Head Cleaning many many times today. Good luck!
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| Re: Epson Stylus CX5400 printing problem by UnknownEnemy (4/9/05 9:03 PM) | + / - | OMG, THIS PROBLEM HAS PLAGUED ME FOR EONS!, I'm glad I know that I bought the crappest printer alive. But Head Cleanings need to be done in a row? because I've done 4 head cleanings as of now, 3 done a week ago, and then 2 just today.
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| Re: Epson Stylus CX5400 printing problem by R.Logsdon (4/10/05 12:37 PM) | + / - | I just used the CX5200 instructions for my CX5400 and it worked fine. The two models are close enough.
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| Re: Epson Stylus CX5400 printing problem by mblouin (4/21/05 2:01 PM) | + / - | printer running but not printing anything cleaned heads but still paper comes out blank help
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| Re: Epson Stylus CX5400 printing problem by Denny Conway (4/21/05 2:22 PM) | + / - | mblouin: Its possible that you could have an actual hardware/parts related problem, such as a failing print head assembly, or possibly even a clogged print head assembly. However, the most common problem is that a small hose falls off, causing a loss of printing ability. You might want to check out the "Dura Brite Blank Output Information Page", at http://inkjetprinterhelp.us/duraink.html . It seems like most of the problems are not actually related to clogging, or even a bad or empty ink cartridge, but is usually more of a hardware/parts failure, but no way for me to really know. The most common failure seems to happen most of the time, just by simply repacing the ink cartridges, or simply happens during normal use of the printer. The most common problem found on some of the newer "C" & "CX" printers, is the tubing on the cap assembly becomes disconnected. The cap assembly can't clean the print head if the tube is detached. That information page may be of some help on your printers possible problem, if that tube has actually come off. I know this information does not really give you that much to go on, but I felt you should know about other peoples reports, just in case it happens to apply in your case...HERE'S SOME PREVIOUSLY POSTED INFORMATION THAT MAY APPLY ON YOUR PRINTERS PROBLEM. IT SEEMS TO APPLY TO SEVERAL OF THE NEWER MODELS OF EPSON PRINTERS AND IS THE MOST COMMON PROBLEM REGUARDING BLANK COPIES: AVTECH 3/14/2004 16:39:23 Re: Epson C82 Not Printing. If anyone is interested, I was successful in repairing my C82's problem with printing blank pages. I noticed that under the pad where the heads sit when parked, there is a black hose attached to it. That black hose is supposed to be attached to another clear hose. Mine was not. The clear hose was sitting there attached to nothing. I took the cover off of the printer, and pulled the seating pad over to the right. I was then able to use a pair of needlenose pliers and a pair of tweezers to put these 2 hoses back together again. I then powered up the printer and ran a head cleaning. Much to my surprise, the hoses blew apart again, leaving a pretty good mess with ink splatters. I cleaned up, then removed the hose clamp from the hose which is visible at the front of the assembly. I then transferred it to the hoses under the pad. I then used a simple wire tie to re-clamp the front hose. I then ran a head cleaning again. this time, everything stayed together. I re-connected to my PC, ran a nozzle check, and voila, it prints. A few head cleanings later, and it was printing like normal again. It took about 2 hours to figure out how to get it apart and find the problem, but, now my printer is functional again. Hope this helps. I wish I had taken pictures to show the steps...[OR]...FOLLOW_UP INFO POSTED BY: dieter 3/24/2004 10:13:30 Re: Epson C82 Not Printing-->FIXED! The posting of AVTECH on 3/14/04 actually fixed my c82 on the spot. The repair took 30 min without proper finger-pliers. With long pliers it can be done w/o opening the cover. It seems, the hose is connected to a vacuum hose-pump. The vaccum sucks ink out of every set of color-heads at start and also during the cleaning procedure. This assures instant full functionallity and removes all the dry ink bits...[OR]...Martyn Thompson 3/21/2004 03:11:52 Subject: Epson Stylus C82 solution: Hi all. I have had problems with the head clogging on the C82. After spending a small fortune on new cartridges to find it still didn't work (it is just out of warranty, been 14 months old) I took off the lid (4 screws, 4 plastic latches). I found under the cleaning pad the suction hose (a small plastic pipe) had come loose, so any number of head cleans were a waste of time as the ink wasn't been drawn thro'. The most difficult part was reconnecting the tiny hose onto the plastic nipple under the cleaning pad (in the end my girlfriend with her small fingers and two pair of thin nosed pliers did the job). The pad itself is on a 'drawer' that slides to the right of the printer, so you can access underneath it. I would suggest everyone with problems of head not cleaning should check for this - providing their own printer is out of warranty. I can provide greater details of this if you are interested. I am not a repairer by trade though, but it has been successful for me. All the best, Martyn...P.S. You can e-mail Martyn if you want to, by simply clicking on his posted name on his message board @ http://fixyourownprinter.com/printer/new/17697.html ...[OR]...Paul 3/25/2004 13:06:15 Re: Epson C82 Not Printing. I concur - fixed mine by reconnecting the hoses. There are two screws on the back of the printer and two screws on the inside of the front panel under the printer cover. Remove all 4, unclip the case at the four points marked by arrows (one on each side and two on the bottom, then the last retainer is on the inside of the case on the left hand side (opposite the ink pad), release that and pivot the case open to the right. Tweezers and two zip ties fixed mine, and three nozzle checks gave good prints again. Thanks for the help!.....Sorry, for the possible bad news, but I thought you should know more about your possible problem...Again, Good Luck! Denny Conway
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| Re: Epson Stylus CX5200 printing problem by Jim Hartley (4/24/05 12:05 PM) | + / - | I get big wide strips of blankness when I print. In fact, the blank strips are exactly as wide as the printed strips. The printed parts are perfect, and I've changed the black cartridge and done multiple cleanings, so I assume that the problem can't be the "tubing" that is mentioned in previous postings. My interpretation is that the print head does great as it traverses the paper in one direction, then shuts down going in the other direction. Any guesses on my problem? Could the tubing still be the problem? Thanks. Jim
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| Re: Epson Stylus CX5400 printing problem by newuser (4/24/05 12:42 PM) | + / - | Check carefully the waste ink tube as explained in Wes' site:
http://inkjetprinterhelp.us/duraink.html
Your explanation of the problem would be correct only if the printer was used in draft mode, in all other graphic settings it prints in interlaced mode overlapping ink droplets at increasing rate and makes multiple passes to complete even a section not higher than printhead size.
To check whether this behaviour depends by the printhead perform a noozles test, you can start it accessing printer properties. If some lines are missing the problem can be the printhead, the cleaning pump or cartridges, otherwise problem is in printer settings.
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| Re: Epson Stylus CX5400 printing problem by Rob Walker (4/26/05 1:29 AM) | + / - | Ok heres my issue. my 5400 will not print magenta or yellow. I checked the purge tube, and its still connected. I used the print head cleaner, no luck, and I replaced the cartridges. anything else to try?
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| Re: Epson Stylus CX5400 printing problem by Denny Conway (4/26/05 9:29 AM) | + / - | Rob: Its always possible that you may simply have bad ink cartridges, especially if you are using non-epson ink cartridges in your printer. If new-epson ink cartridges do not help, then either you have failing print heads, or those print heads are clogged. You might want to try using the "Epson Stylus Head Cleaning Solution", available through fixyourownprinter.com, at http://www.fixyourownprinter.com/kits/epson . However, that solution will only help, if there is an actual clogged print head assembly. When it opens, click-on epson stylus head cleaning solution thats listed for your particular printer. The epson solution sells for around $10.00 plus shipping. It includes a syringe and some epson print head cleaning solution, which is designed to dissolve most clogs, especially if you were using epson inks. This is the same chemical used by epson in their service department. You can try it if you want to and see if you can get the print head nozzles to open up again. That solution was basically designed by epson company for use on their older models of ink jet printers, but people have been using it on the newer models, with success reported. IF YOU DECIDE TO, TRY THE "EPSON STYLUS HEAD CLEANING SOLUTION", JUST REMEMBER: The nozzles inside the print head assembly can be easily damaged by using to much force on the plunger of the syringe. Damage can even occur when you are using the epson stylus head cleaning solution method, if you actually try to force the fluid thru the nozzle. To much force/pressure can damage the little tubes inside the nozzle assembly and then it will never work again. One individual print head nozzle is so tiny, that it will not accept a human hair. You can see why they can get clogged so easily, or even why the nozzles can be so easily damaged. The correct method is to use the syringe to add the fluid into the nozzle and then leave the fluids set inside the nozzle for a day or two, to try and dissolve a possible bad clog. If you remove the Top Cover Assembly, then you can leave the print head assembly parked in its normal home position, at the far right side. Then any ink & fluids that are purged during the cleaning, will normally travel thru the cleaning station hoses, to the waste ink pads. If you have the "Print Cartridge Holder Assembly", positioned away from the home position, then you will need to slide strips of paper towels or coffee filters under that assembly, to soak up any expelled ink and fluids, or it can get all over. Sometimes you might have to use the fluids several times to be able to dissolve the clog in the print head nozzles. Sometimes the clog will never dissolve, or it actually damages the nozzles. The longer the clog has been in, the worse it is to remove. Again, if the cleaning fluids don't help, then its generally time to invest in a new printer. In some more expensive printers, you may want to get an estimate to replace the print head assembly, but as a general rule, its not really economical to do in the smaller epson ink jet style printers. You can generally buy a new small printer cheaper than you can have your old one repaired for. EXAMPLE: The print head assembly in the "C80" Printer sells for around $120 to $130. There is a REVIEW of the "Print Head Cleaning Solution", as well as general "Print Head Cleaning Instructions", that is available to view at http://www.inkjetprinterhelp.us/EKR.html ...Good Luck! Denny Conway
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| Re: Epson Stylus CX5400 printing problem by Rob Walker (4/26/05 12:32 PM) | + / - | I used the print head cleaning soultion, and It didnt work. so my other option is to buy another printer?
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| Re: Epson Stylus CX5400 printing problem by Denny Conway (4/26/05 12:50 PM) | + / - | Rob: Probably, unless you want to have your printer repaired. That would normally mean having the print heads replaced, which is not usually economical to do. If you did not leave the syringe and cleaning solution installed for a few days, or only tried that soaking one time, then you have nothing to loose trying it again and leaving the solution in for several more days. Every 12 hours or so, gently press down on the plunger to try and inject some additional cleaning solution. Remember that too much force can actually damage the print head assembly, so don't over do it...Denny Conway
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| Re: Epson Stylus CX5400 printing problem by Anonymous (4/28/05 7:28 PM) | + / - | I have thesame problem. Ran out of black ink, replaced with new Epson made black cartridge then it stopped printing.
The paper feeds through properly and it sounds as if it is printing just fine, but the pages come out blank. I've already run several head cleanings, a couple head alignments and tried reseating the ink cartridges and "recharging them" again. I've also tried putting some of the old cartridges back in (within an hour of taking them out) and no ink comes out at all with these in either. The printer is hardly used and never had problem before.
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| Re: Re: Epson Stylus CX5400 printing problem by Anonymous (4/29/05 4:59 AM) | + / - | check out the little feed tube under the printer head it falls off when i put it back on printer works again
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 | Re: Epson Stylus CX5400 printing problem by Anonymous (4/30/05 9:27 AM) | + / - | I have all the same problems that everyone else has, but, I'm wary of dismantling my entire printer/scanner. Do I have to dismantle the scanner unit to get to the print cartridge unit? Should I follow the steps Wes posted from 4.2.1? Please advise...thanks!
This is what I'm going to start with:
http://inkjetprinterhelp.us/cx52003.html
Right?
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| Re: Epson Stylus CX5400 printing problem by Wes  (4/30/05 11:46 AM) | + / - | The scanner unit is held on by the 2 screws on the back. Just remove those 2 screws and the cover behind it (one screw) and then remove the ground screw the the 2 flat cables and the other 2 connectors from the board then remove the scanner.
When you put the housing back on be careful you don't break the cover sensor flag.
I hope this helps,
Wes.
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| Re: Epson Stylus CX5400 printing problem by LJKing (4/30/05 7:21 PM) | + / - | I have the same problem as everyone else except that my printer is not even a year old & I have never had any problems before this. I just changed the black cartridge & boom, lo & behold nothing is printing.
Would it be easier if I just returned this since it is less than a year old?
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| Re: Epson Stylus CX5400 printing problem by Cprossu (4/30/05 7:33 PM) | + / - | if it's still under warranty, by all means get epson to fix it.
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| Re: Re: Epson Stylus CX5400 printing problem by Anonymous (4/30/05 7:38 PM) | + / - | Thanks I just needed reassurance that I kind of know what I am doing. I don't think that I could take the printer apart and fix the tubing if that's what the problem is.
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| Re: Epson Stylus CX5400 printing problem by Denny Conway (5/2/05 9:58 AM) | + / - | LJKing/Anonymous...Just to let you know: If your printer is actually new and still under its origional Factory Warranty, then there's no charge to talk to the "Epson Technical Support Department". That way you are talking directly with a technician, that is actually trained by Epson Company on your particular printer. To see available phone numbers for technical support and replacement parts ordering, go on-line to Epson @ " http://www.epson.com ", or call the Epson Automated Support Locator @ 1-800-442-2110 [press 1, then 1 & following prompts]. If your printer is out of warranty, you will need a credit card, before the technicians can help you, because there is a charge for technical support over the phone...If they are unable to actually help you over the phone and your printer is under warranty, then you can call the "Epson Connection", at 1-562-276-1300 and file a Warranty Claim. Epson normally offers a WHOLE UNIT EXCHANGE on most ink jet style printers that fail under warranty, but you may need to provide "Proof Of Purchase" [origional sales receipt or invoice] to complete that warranty claim. You also need to know that a Whole Unit Exchange is where Epson will send you a replacement printer, in exchange for your defective warranty printer. That replacement printer is usually not an actual new printer. It may be another printer that also failed under warranty and was also returned to Epson Company. Returned warranty printers, then go thru the Epson Repair Facility, where they are repaired. Then they may be used as a replacement printer, for any other printers of the same model that may also fail under warranty...Good Luck! Denny Conway
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| Re: Re: Epson Stylus CX5400 printing problem by Anonymous (5/2/05 10:15 AM) | + / - | Denny Conway:
I just got off of the phone with Epson. Everything that you wrote is definitely correct & this really sucks. My printer is still under warranty and I was told that they do not manufacture the CX5400 anymore. I told them that I would rather have a new printer since it was under warranty & I was told that it would be impossible & not cost effective to replace every printer that is still under warranty with a new one. I told Epson that if there weren't any problems with their printers than they would be able to replace defective ones with new ones since problems should be rare and few to find.
The warranty for the replacement printer is 30 days.
My printer was hardly used. I was also told that I should NOT have ever done a nozzle check or head cleaning thru the menu options on the printer since it is not as good to do as if done throught the computer options. I expressed my concerns to Epson since this should then be in the manual & not a selection on a printer menu screen.
If I could figure out how to do the tube connection process I'm sure that is all I would have to do.
They have me between a rock & a hard place.
Thanks for your help. I will never buy another Epson. What's the next best choice of printers? This is just a home printer used for very little. Resumes, invitations, etc.
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| Re: Epson Stylus CX5400 printing problem by Denny Conway (5/2/05 12:26 PM) | + / - | LJKing/Anonymous: I think your best bet is to at least get the replacement printer from epson company, so you would still have that printer to use...REQUARDING THAT POSSIBLE TUBING PROBLEM: Its possible that you could have an actual hardware/parts related problem, such as a failing print head assembly, or possibly even a clogged print head assembly. However, the most common problem is that a small hose falls off, causing a loss of printing ability. You might want to check out the "Dura Brite Blank Output Information Page", at http://inkjetprinterhelp.us/duraink.html . It seems like most of the problems are not actually related to clogging, or even a bad or empty ink cartridge, but is usually more of a hardware/parts failure, but no way for me to really know. The most common failure seems to happen most of the time, just by simply repacing the ink cartridges, or simply happens during normal use of the printer. The most common problem found on some of the newer "C" & "CX" printers, is the tubing on the cap assembly becomes disconnected. The cap assembly can't clean the print head if the tube is detached. That information page may be of some help on your printers possible problem, if that tube has actually come off. I know this information does not really give you that much to go on, but I felt you should know about other peoples reports, just in case it happens to apply in your case. HERE'S SOME PREVIOUSLY POSTED INFORMATION THAT MAY APPLY ON YOUR PRINTERS PROBLEM. IT SEEMS TO APPLY TO SEVERAL OF THE NEWER MODELS OF EPSON PRINTERS AND IS THE MOST COMMON PROBLEM REGUARDING BLANK COPIES: AVTECH 3/14/2004 16:39:23 Re: Epson C82 Not Printing. If anyone is interested, I was successful in repairing my C82's problem with printing blank pages. I noticed that under the pad where the heads sit when parked, there is a black hose attached to it. That black hose is supposed to be attached to another clear hose. Mine was not. The clear hose was sitting there attached to nothing. I took the cover off of the printer, and pulled the seating pad over to the right. I was then able to use a pair of needlenose pliers and a pair of tweezers to put these 2 hoses back together again. I then powered up the printer and ran a head cleaning. Much to my surprise, the hoses blew apart again, leaving a pretty good mess with ink splatters. I cleaned up, then removed the hose clamp from the hose which is visible at the front of the assembly. I then transferred it to the hoses under the pad. I then used a simple wire tie to re-clamp the front hose. I then ran a head cleaning again. this time, everything stayed together. I re-connected to my PC, ran a nozzle check, and voila, it prints. A few head cleanings later, and it was printing like normal again. It took about 2 hours to figure out how to get it apart and find the problem, but, now my printer is functional again. Hope this helps. I wish I had taken pictures to show the steps. [OR] FOLLOW_UP INFO POSTED BY: dieter 3/24/2004 10:13:30 Re: Epson C82 Not Printing-->FIXED! The posting of AVTECH on 3/14/04 actually fixed my c82 on the spot. The repair took 30 min without proper finger-pliers. With long pliers it can be done w/o opening the cover. It seems, the hose is connected to a vacuum hose-pump. The vaccum sucks ink out of every set of color-heads at start and also during the cleaning procedure. This assures instant full functionallity and removes all the dry ink bits. [OR] Martyn Thompson 3/21/2004 03:11:52 Subject: Epson Stylus C82 solution: Hi all. I have had problems with the head clogging on the C82. After spending a small fortune on new cartridges to find it still didn't work (it is just out of warranty, been 14 months old) I took off the lid (4 screws, 4 plastic latches). I found under the cleaning pad the suction hose (a small plastic pipe) had come loose, so any number of head cleans were a waste of time as the ink wasn't been drawn thro'. The most difficult part was reconnecting the tiny hose onto the plastic nipple under the cleaning pad (in the end my girlfriend with her small fingers and two pair of thin nosed pliers did the job). The pad itself is on a 'drawer' that slides to the right of the printer, so you can access underneath it. I would suggest everyone with problems of head not cleaning should check for this - providing their own printer is out of warranty. I can provide greater details of this if you are interested. I am not a repairer by trade though, but it has been successful for me. All the best, Martyn...P.S. You can e-mail Martyn if you want to, by simply clicking on his posted name on his message board @ http://fixyourownprinter.com/printer/new/17697.html . [OR] Paul 3/25/2004 13:06:15 Re: Epson C82 Not Printing. I concur - fixed mine by reconnecting the hoses. There are two screws on the back of the printer and two screws on the inside of the front panel under the printer cover. Remove all 4, unclip the case at the four points marked by arrows (one on each side and two on the bottom, then the last retainer is on the inside of the case on the left hand side (opposite the ink pad), release that and pivot the case open to the right. Tweezers and two zip ties fixed mine, and three nozzle checks gave good prints again. Thanks for the help!.....Sorry, for the possible bad news, but I thought you should know more about your possible problem...Unfortunatly, all new ink jet style printers are basically considered as being disposable in the printer industry, especially anthing under $100. Unfortunatly, its also starting to look like most printers under $150 are getting to be more or less disposable, as well. Think about it, you can usually buy a new printer cheaper than you can have your old printer repaired for, or at least close to the price. Today you can almost but a new inexpensive printer, cheaper than you can replace the manufactors ink cartridges for. People just don't want to pay for quality anymore and buy those basically disposable printers by the thousands. So most of the printer manufactors produce the cheap small ink jet printers, just to get in on all those thousands of printer sales. To keep those prices so low, quality is sacrificed and options are given up. Thats one of the reasons some new printers only have a 90 day warranty and it sometimes seems like they are lucky to last that long. Printers were more expensive just a few years ago, but they were also built better and seemed to last longer. It seems like as the selling prices started to come down, so did the quality of the printers. Of course the quality of the actual printing is much better and printers made now can do a lot more, then most of the older models could. I know we get what we pay for, but it's still a shame. Unfortunatly, just because a new printer costs more, does not always mean that it will last longer. Thats simply a chance that you take. Some sales outlets offer an extended service contract and several people have reported that they were glad that they purchased that contract, but thats your choice to make...I'm sorry, but because of the disposable quality of most of the new small printers [all makes], I simply do not keep up with the newer models enough, to make any type of actual recommendations...Again, Good Luck! Denny Conway
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| Re: Re: Epson Stylus CX5400 printing problem by Anonymous (5/2/05 1:30 PM) | + / - | Denny Conway:
I have been messing around with this printer since our last message. Very very messy.
I found the ink tubes & they are disconnected. I've tried to reconnect them & in the process the little cap with the white ring around it came off. I've retrieved it from the bottom of the printer but now I have three pieces to reconnect. My own fault on this one.
I will work on this later since I just cleaned the ink off of myself & I'm going to the hardware store for some very long needle nose pliers or something to the equivalent.
Thanks again
Linda
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| Re: Epson Stylus CX5400 printing problem by Denny Conway (5/2/05 3:12 PM) | + / - | Linda: You're welcome! I hope everything turns out well, on the printer repairs that you are attempting. You deserve a lot of credit for at least trying those repairs, because thats a lot more than a lot of people are willing to try..Denny Conway
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| Re: Re: Epson Stylus CX5400 printing problem by Anonymous (5/4/05 2:02 PM) | + / - | Denny Conway:
Just wanted to let you know that I received the replacement printer yesterday. So that actually took one day for Epson to ship.
I didn't have time to set it up yesterday so I am very happy to report that the replacement is working great/properly and that the condition of the printer is very very good.
I am very impressed that this has worked out as well as it did.
Now I have to package the old / broken printer & ship it back. Epson has supplied a shipping label & they are picking up all of the freight. My warranty will be up on the 16th so I just made it under the gun. I only have a 30 day warranty now with the replacement. Thank you to everyone for your help.
PS I never did get the tubes back together. I just made a mess.
Linda
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| Re: Epson Stylus CX5400 printing problem by Denny Conway (5/4/05 2:48 PM) | + / - | Linda: Its good to know that Epson Company came thru for you and so quickly at that. I hope your replacement printer works out better than the first printer did...Denny Conway
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| Re: Epson Stylus CX5400 printing problem by JoeP2005 (5/8/05 8:14 PM) | + / - | Hi, My CX-5400 stopped printing both B&W and color after a cartridge change. I get blank pages now. After some investigating I found that its not the disconnected tube issue that seems to be so common but that same tube is clogged with solid ink. I was able to detach it from the front and remove some of the solid ink but its still pretty clogged. Any advice on how to best remove this dried ink from the tube? I am afraid to remove the tube from the printer as it looks like it would be very difficult to put back. Its difficult for me to get my fingers in that small space to begin with. Thanks.
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| Re: Epson Stylus CX5400 printing problem by Denny Conway (5/9/05 10:53 AM) | + / - | Joe: Most people use hot water to try and dissolve that ink clog in the tubes and some have reported sucess using pipe cleaners to run thru those tubes. If the hot water does not work, then you may need to use the actual "Epson Print Head Cleaning Solution", which is designed by epson company to dissolve its inks. Just so you will know: If you ever use the hot water to clean the actual print head assembly, then you should actually use Distilled Water, because it has less chemicals and mineral in it, that could actually cause nore problems in that assembly...Just in case you need it: You might want to try using the "Epson Stylus Head Cleaning Solution", available through fixyourownprinter.com, at http://www.fixyourownprinter.com/kits/epson . However, that solution will only help, if there is an actual clog. When it opens, click-on epson stylus head cleaning solution thats listed for your particular printer. The epson solution sells for around $10.00 plus shipping. It includes a syringe and some epson print head cleaning solution, which is designed to dissolve most clogs, especially if you were using epson inks...Good Luck! Denny Conway
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| Re: Re: Epson Stylus CX5400 printing problem by Anonymous (5/9/05 11:50 AM) | + / - | Denny, Thanks so much for the info, I'll give it a shot. Regards, Joe
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| Re: Epson Stylus CX5400 printing problem by Denny Conway (5/9/05 2:46 PM) | + / - | Joe: You're welcome! I hope that info actually helps...Denny Conway
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| No Subject by ladybug13 (5/12/05 7:55 PM) | + / - | I had a problem similiar to the ones listed in this thread...after changing my black ink cartridge, the printer would not print any black ink. I followed the advice found on Wes's website to determine if my print tube was disconnected, it was. After reattaching it, and running several head cleaning operations (9 total), I am now having a new problem. When I run the nozzle check I am getting a 'partial' pattern that begins with "ZM1938" and what looks like an address (27E5, and 277D respectively for the two times I ran the nozzle check. Any suggestions?
Ladybug13
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| Re: Epson Stylus CX5400 printing problem by newuser (5/13/05 12:41 PM) | + / - | The first string is the firmware reversion, it identifies your printer and it varies depending by printer models.
The latter is protection counter current value, it measures the amount of ink discharged into waste ink pads and it increases each time the printer performs a cleaning cycle or clean the cap assembly.
Partial pattern printing can be caused by compatible cartridges when they don't seal correctly with printer carriage or by clogs.
If you are already using original Epson cartridges you can try the cleaning solution you can find in this site:
http://www.fixyourownprinter.com/kits/epson/K89
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| Epson Stylus CX5400 printing problem by sarah~ (5/15/05 7:17 AM) | + / - | my epson has stopped printing some of the time! it can do two pages of blank but it imitates printing< if i clean the nozzle heaed and take out the cartidge andreplace it then it will print bits, it does like lines some are balk and faded and sometimes there is nothing, its like a stripy page to b honest, I've read the page and some of the stuff sounds dead complicated,
can anyone suggest a solution to tis problem, apart from buying a new printer I am stuck!!
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| Re: Epson Stylus CX5400 printing problem by JPIetras (5/15/05 10:20 AM) | + / - | My printer is not printing magenta. I ran a few nozzle checks and the magenta lines are spotty at best. I did the head cleanings a few times. I even bought a new Epson Magenta cartridge. Am I missing something? The other colors are printing fine. Thanks. BTW, how long is the warranty? I can't find my paperwork. Joe
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| Re: Epson Stylus CX5400 printing problem by bmiller (5/15/05 3:37 PM) | + / - | My wife brought home a used CX-5400 and it wouldn't print. I think the printer had been sitting unused for a while. I followed the directions on this site and reconnected the ink tube and also purchased the Epson Cleaning Solution and my results are mixed.
I can print Black okay, it does have an ocassional streak in it but I can live with that. The Blue is full of streaks and I can barely get any red or yellow out.
I've followed the directions that came with the cleaning solution and am stuck. What else can I do to get this printer to print? I'm thinking of trying new ink cartridges but I'm uncertain if that'll help. Can the print head be replaced or isn't it economical to do so? Any suggestions welcome.
Thanks!
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| Re: Epson Stylus CX5400 printing problem by JPietras (5/15/05 7:14 PM) | + / - | Update: The Blue no longer prints.
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| Re: Epson Stylus CX5400 printing problem by Denny Conway (5/16/05 3:28 PM) | + / - | sarah: When there are printing problems on the newer models, it is usually never something easy or simple, such as a failing or empty ink cartridge. Unfortunatly, its also very possible that your printer may actually be having a hardware/part problem or failure. Be sure you also check out the "Dura Brite Blank Output Information Page", at http://inkjetprinterhelp.us/duraink.html , just to first eliminate that very common failure problem. It seems like most of the problems are not actually related to clogging, or even a bad or empty ink cartridge, but is usually more of a hardware/parts failure, but no way for me to really know. The most common failure seems to happen most of the time, just by simply repacing the ink cartridges, or simply happens during normal use of the printer. The most common problem found on some of the newer "C" & "CX" printers, is the tubing on the cap assembly becomes disconnected. The cap assembly can't clean the print head if the tube is detached. That information page may be of some help on your printers possible problem, if that tube has actually come off. I know this information does not really give you that much to go on, but I felt you should know about it, just in case it happens to apply in your case...If you are actually using a "Non-Epson Ink Cartridge" [generic or third-party cartridge] in your printer, it is possible that using that wrong ink formulation could be causing possible problems. If by chance, you are not using an actual epson ink cartridge and because you said "if i clean the nozzle heaed and take out the cartidge and replace it then it will print bits, it does like lines some are balk and faded and sometimes there is nothing, its like a stripy page", it is possible that you may have an actual ink cartridge problem. The only way to know, would be to install new-epson ink cartridges and run a few sets of "Print Head Cleaning Cycles" & "Nozzle Tests" and see if that helps or not. If not, then either you have a possible clogged print head, or a failing print head. You might want to try using the "Epson Stylus Head Cleaning Solution", available through fixyourownprinter.com, at http://www.fixyourownprinter.com/kits/epson . However, that solution will only help, if there is an actual clogged print head assembly. It will not actually help if you have an actual parts problem, but its about the only other thing you can try. When that web-site opens, click-on epson stylus head cleaning solution thats listed for your particular printer. The epson solution sells for around $10.00 plus shipping. It includes a syringe and some epson print head cleaning solution, which is designed to dissolve most clogs, especially if you were using epson inks. This is the same chemical used by epson in their service department. You can try it if you want to and see if you can get the print head nozzles to open up again. That solution was basically designed by epson company for use on their older models of ink jet printers, but people have been using it on the newer models, with success reported. IF YOU DECIDE TO, TRY THE "EPSON STYLUS HEAD CLEANING SOLUTION", JUST REMEMBER: The nozzles inside the print head assembly can be easily damaged by using to much force on the plunger of the syringe. Damage can even occur when you are using the epson stylus head cleaning solution method, if you actually try to force the fluid thru the nozzle. To much force/pressure can damage the little tubes inside the nozzle assembly and then it will never work again. One individual print head nozzle is so tiny, that it will not accept a human hair. You can see why they can get clogged so easily, or even why the nozzles can be so easily damaged. The correct method is to use the syringe to add the fluid into the nozzle and then leave the fluids set inside the nozzle for a day or two, to try and dissolve a possible bad clog. If you remove the Top Cover Assembly, then you can leave the print head assembly parked in its normal home position, at the far right side. Then any ink & fluids that are purged during the cleaning, will normally travel thru the cleaning station hoses, to the waste ink pads. If you have the "Print Cartridge Holder Assembly", positioned away from the home position, then you will need to slide strips of paper towels or coffee filters under that assembly, to soak up any expelled ink and fluids, or it can get all over. Sometimes you might have to use the fluids several times to be able to dissolve the clog in the print head nozzles. Sometimes the clog will never dissolve, or it actually damages the nozzles. The longer the clog has been in, the worse it is to remove. Again, if the cleaning fluids don't help, then its generally time to invest in a new printer. In some more expensive printers, you may want to get an estimate to replace the print head assembly, but as a general rule, its not really economical to do in the smaller epson ink jet style printers. You can generally buy a new small printer cheaper than you can have your old one repaired for. EXAMPLE: The print head assembly in the "C80" Printer sells for around $120 to $130. There is a REVIEW of the "Print Head Cleaning Solution", as well as general "Print Head Cleaning Instructions", that is available to view at http://www.inkjetprinterhelp.us/EKR.html ...Good Luck! Denny Conway
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| Re: Epson Stylus CX5400 printing problem by Denny Conway (5/16/05 3:32 PM) | + / - | Joe: The actual epson warranty is one year. You might want to also check your sales receipt or sales invoice, just in case you might have purchased the extended warranty, from where you purchased your printer...Be sure and read my reply to SARAH, as it also applies to your printer as well...Denny Conway
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| Re: Epson Stylus CX5400 printing problem by Denny Conway (5/16/05 3:33 PM) | + / - | bmiller: Be sure and read my reply to SARAH, as it applies to you, as well...Denny Conway
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| Re: Epson Stylus CX5400 printing problem by NoVA Engineer (5/20/05 2:55 PM) | + / - | Thanks for the help...
None of the colors would print. I tried buying a new black ink, that didnt work.
So, I took the advice on this site and took apart my all in one printer (CX5400) and noticed that the tube was not connected... it took me some time to connect it...but it works again.
THANKS!!!
Wish I would have read this site before buy a new ink cartridge.
Again, Thanks!!!
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| Re: Epson Stylus CX5400 printing problem by Denny Conway (5/20/05 5:46 PM) | + / - | NoVA Engineer: You're welcome! I'm glad that our information was able to help you to successfully repair your printer. Good Job!...Denny Conway
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| Does the ZS1938 message tell me anything by Ron Harness (5/20/05 8:05 PM) | + / - | Prob: Just a partial black print test and the numbers ZS1938 (History: the last full black print was just coming out grey)
I've replaced the black cart. and I get the same partial black line. Is the black head dead? (of course the warranty just past)
Or will I need to follow the advice above and find a missing tube or is there some other tip.
Thanks for anyones advice.
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| Re: Epson Stylus CX5400 printing problem by Ladybug113 (5/20/05 10:51 PM) | + / - | Ron, I got the partial nozzle check pattern AFTER reconnecting the tube so I doubt that your tube is disconnected. I finally got a solid nozzle check pattern after MANY (approx. 8) CONSECUTIVE head cleaning cycles. I actually waited for a few days after reconnecting my tube. And at that time, I ran the head cleaning cycle at least 9 consecutive times! Newuser's response to my question (5/12/05) tells you what 'ZS1938' means and a possible solution to your problem. I was going to follow thru and order the cleaning solution to unclog my print head but decided to run the head cleaning a few more times and was successful. Good Luck! Ladybug113
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| Re: Re: Epson Stylus CX5400 printing problem by Mank (6/1/05 9:24 PM) | + / - | The link was right on the money! Pain in the arse to do, but worth it not to have to go out and buy a new printer. Thanks a million!
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| Re: Epson Stylus CX5400 printing problem by CA (6/7/05 12:14 PM) | + / - | I have the same problem but can't get access to the inkjetprinterhelp site (not found). The cached versions online of the duraink.html page are not very useful (no pictures and no aux links). Is there another way I can access the repair info? Thanks.
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| Re: Re: Epson Stylus CX5400 printing problem by CA (6/7/05 3:57 PM) | + / - | I have the same problem described by R. Logsdon but can't get access to the inkjetprinterhelp site you recommended (not found). The cached versions online of the duraink.html page are not very useful (no pictures and no aux links). Is there another way I can access the repair info? Thanks.
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| Re: Re: Re: Epson Stylus CX5400 printing problem by moe (6/7/05 4:03 PM) | + / - | Must be something wrong with your computer. I just clicked on the link and it worked fine.
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| Re: Epson Stylus CX5400 printing problem by dunkitnow (6/25/05 9:14 PM) | + / - | I bought 3rd party ink for the printer and the black and cyan work but magenta has some banding and yellow doesn't work at all. So the place I got the ink from sent me the color replacements but the yellow still doesn't work. I've check the hose and it is ok. Could the print head be clogged? Should I get the original epson yellow ink or do you think the cleaning kit would work?
Thanks!
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| Re: Epson Stylus CX5400 printing problem by Stephen (6/26/05 12:56 AM) | + / - | Read through the forums, epson printers are famous for clogged print heads, even if you use Epson brand ink.
Most people get good results from the cleaning kits.
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| Re: Epson Stylus CX5400 printing problem by Wes (6/26/05 2:05 AM) | + / - | Once the print head is clogged the oem cartridge won't do you much good. The prnters that use Dura Brits inks need to be used at least every two weeks to keep clogging to a minimum. The kit does a good job of removing clogs but keep in mind that some clogs can be so severe that no amount of cleaning will help.
It you need to get a kit this is the one you want to get http://www.fixyourownprinter.com/kits/epson/K89
I hope this helps,
Wes.
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| Re: Epson Stylus CX5400 printing problem by dunkitnow (7/1/05 11:19 AM) | + / - | I got thei kit and I tried but same thing...no yellow. I don't know if I am following the directions correctly but how much of the cleaning solution am I suppose use? The whole syringe?
Thanks!
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| Re: Epson Stylus CX5400 printing problem by Stephen (7/1/05 11:27 AM) | + / - | Some people have had success after they heated the solution for a few seconds in the microwave.
There may also be a hose detached in some models,
http://inkjetprinterhelp.us/duraink.html
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| Re: Epson Stylus CX5400 printing problem by R.Logsdon (7/5/05 10:13 PM) | + / - | This message is for Solomon08/Jack:
Yes, my printer is still working fine. I don't know how to tell you to find the tube...but I will say this: you have to sift through the instructions to find what you are look for. You can skip some steps (because certain parts will not need to be dismantled, just removed). It can be somewhat confusing. But, when I got enough of my printer dismantled per the instructions, I just looked at the photo and my printer model was similar enough that I figured it out. Good luck!
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| Epson Stylus CX5400 printing problem by K. George (7/6/05 8:24 PM) | + / - | I can't get my CX5400 to print at all - it's almost like it's not connected to the computer at all. I can scan and print the scan fine and I can do a nozzle check and I get the ZM1938 and 19D5 then some lines - so I think my cartridges are fine but it appears to be a driver or computer connection. I uninstalled the drivers and then reinstalled them and it located the printer just fine but when I try to print it just locks everything up for about 5 minutes and then releases everything without printing. I've tried printing in word and notepad without any luck. I'm running windows 98 which I'm sure is not helping. Any thoughts?
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| Re: Epson Stylus CX5400 printing problem by Robert D. (7/11/05 4:32 PM) | + / - | Thanks to this and other forums, it's some comfort to know that ink clogs on this machine are not unique. I bought my CX5400 in October 2003, so having the thing work for nearly two years may actually be pretty good (sigh). Repeated cleanings yield a test pattern of scattered black and blue... appropriate to those of us who have suffered a beating by Epson, don't you think? My problem began about the time I started printing in black only (by going into the advanced software area each time), although that may be coincidental. This three-in-one unit held great promise, but I'd pay the same amount for just a printer only, if the ink jets keep working the way they ought to. I will consider the cleaning kit, but my next printer most certainly won't be an Epson. They need to improve their system and/or extend the warranty if they expect to sell their product.
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| Re: Epson Stylus CX5400 printing problem by layla (7/15/05 9:31 AM) | + / - | I had the same problem with my CX5400: printer making all the right noises & kicking out a page but it being blank. Except sometimes there would be big brown splotches on the page. I followed the instructions to reattach the ink purge tube. I got it all the way apart and the tube is firmly attached! What else could be the problem?
PS, While taking apart the printer, I found, in various paces, big brown blobs of ink that matched the blobs on the (non)printed places.
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| Re: Epson Stylus CX5400 printing problem by Chatterbox  (7/21/05 6:28 PM) | + / - | Hi,
Same problem here: The Epson yellow cartridge suddenly stopped supplying ink to paper even though 75% full. Did several head cleans and also checked for disconnected tube. Installed new yellow cartridge - no yellow on the paper. Other cartridges printing OK - how come the new yellow cartidge that doesn't print is using ink? It was installed about a month ago and seems to be emptying at the normal clean and print rate which is a mystery to me. I certainly will not be buying any Epson products in future, as I have a slight suspicion this problem is induced by software installed either in the CX5400 or the installation disk. I have had this all-in-one for about two years and have only Installed six lots of colour cartridges in that time. A friend had an Epson Stylus Color 760 which he was having problems with, he emailed this to me which shows how deceitful Epson can be:
I had trouble with my Epson printer, all the lights were flashing and it wouldn't bloody work. Epsom said the waist ink tank was probably full, and the machine needed a service, during which they would empty the tank etc., for £45-00. A new machine only costs £65-£75. So if you’re interested, read on. I said boll***s! I took it to bits and looked for the tank, there isn't one, it just pumps the waist ink out of the waist ink catcher into an incontinence pad in the bottom of the printer. I told Epsom service dept., then they said there is a detector to say the tray is full and we change the wadding as well. I said rubbish there isn't a detector or a switch in the tray, then they came clean and said the printer shuts down for a service by knowing how many cleaning squirts it's had. Charming I thought, built in redundancy, modern Highwaymen, Dick Turpin's got nothing on these guys. So I thought there not getting my dough, just for a quick reset, clean and a change of its knickers. I thought all it will be is the resetting of an eerom or something likes that. I searched high and low on the net and found an Ozzy site that had a bulletin board, so I left a question or two, during which I found others with the similar problems, Epson wouldn't come clean. I then told a mate, and whilst he was at a car boot sale the next day he asked a guy selling computer stuff about my problem, and he said he thinks he may have the answer in an old magazine article. So I rang him next day and he faxed the article to me. Weeeee...I tried out what the article said, which reset the lights, reset the printer and cured the problem.
"The Printer Reset (not the Cartridge)"
This works on an Epson Stylus 760, Color 460 and it should work on an Epson Stylus 580. Here we go: Turn off the power to the printer, Hold down both the "paper load/eject" and the "Ink cleaning buttons", whilst you turn on the power, when the "paper out" led is just flashing release both buttons, and then press and hold the "Ink cleaning button" for at least 10 seconds. Turn off the printer again, then turn it back on again and the printer will work fine again.
This true story just shows what Epson get up to, to them it is ‘Good Business’. Does any one have an Epson email address where I can complain about my printer? And also any ideas on a good All-In-One that doesn’t have cartridge trouble, head cleaning trouble, time out trouble, ink purge tube problems..etc…etc…etc!
Thanks for your time,
Andrew – (Chatterbox)
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| Re: Re: Epson Stylus CX5400 printing problem by Anonymous (8/2/05 8:30 AM) | + / - | I recently had a problem where my epson quit printing after replacing the ink cartridges. I called Epson support and they had me re-try cleaning the print heads. Which did not cure the problem. The tech felt it was a hardware problem. They then gave me 3 options. 1 - Send the printer back and thy will fix it for free. (14 day turnaround once they receive the printer) The second was a discount coupon. The 3rd was a new Epson CX6600 for @50.00 off their retail plus an additional 50.00 rebate. Since I needed a printer I took the 3rd option. (still waiting for the rebate) I came across this site this morning and followed the link to the instructions for checking for a disconnected tube. Low and behold that was the problem. It took @ 1 hour total time to repair the disconnected tube then test the printer. All is well with the 5400. I am very unhappy with Epson. The tech could have had me check for a loose tube and since it was out of warranty provided me with instructions on repairing the problem.
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| Re: Epson Stylus CX5400 printing problem by bober (8/6/05 2:00 PM) | + / - | My problem is more black and white (ha) The black cartridge I replaced was a third party cartridge. Supposed to work with the CX 5400 but did not. I replaced with the more pricey Epson and works ok. And the lesson is?
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| Re: Epson Stylus CX5400 printing problem by Denny Conway (8/8/05 5:07 PM) | + / - | bober: Unfortunatly, not all "Generic" & "Third-Party" ink cartridges are made the same and none of them actually contain the right formulation of ink, for the epson printers [formula is patented by Epson Company]. Some are probably close and seem to be better than others, but some simply can clog-up or even damage the print head assemblies on epson printers. Epson ink jet printers are one of the few printers on the market that seem to have so many problems with non-manufactors inks, especially the newer models made with-in the last few years. Epson printers use a completely different print head inking system than most other brands of printers and correct epson ink formulation is vital. Most, if not all of the other manufactors, use thermal or bubblejet print heads and because the other brands use a totally different system, they don't seem to have as many problems using refilled inks or non-manufactor's ink cartridges. There are people that say they use generic or third-party inks or ink cartridges in their epson printer and have never had a problem. I've seen and read about too many problems caused by using non-epson ink, especially on the newer models of epson printers that have come out in the last few years. No matter what anyone says, all blacks and colors are not the same. Printer manufacters do not make available their ink formulation and in most cases, the formulation is patented. Any difference in the ink formulation can clog the small print head nozzles or damage other critical components. One individual print head nozzle is so tiny, that it will not accept a human hair, so you can see why they can get clogged so easily, or even why the nozzles can be so easily damaged. Epson has many different formulas just for its black ink, for all the different epson printers, let alone for their colored inks. Generally if you are using non-epson ink or ink cartridges, or refilling your old cartridges, you are using the wrong ink for your printer and sooner or later you will have some type of problems, almost everyone does. You are taking your chances by using third-party or generic ink cartridges, or even by refilling your old cartridges. I understand the differences in the costs of the non-epson ink and ink cartridges, compared to the actual epson ink cartridges and the choice is always yours to make. It really does not matter to me what type of ink cartridges you decide to use in your epson printer...Its also very common that some brands of non-epson ink cartridges may not always be recognized by the newer models of epson printers. Its usually because of the inexpensive and or incompatable electrical chips that are mounted on some brands of generic or third-party ink cartridges. Unfortunatly, there is no way to make your epson printer use that non-epson ink cartridge, if it cannot actually recognize it. Sometimes you will even get error messages up on your monitors screen, telling you that you are actually using a non-epson ink cartridge, or that your printer cannot recognize the cartridge that you installed. Sometimes the ink level indicator, on your status monitor, will not show an actual ink level, but may indicate a cartridge error or cartridge problem instead. Either you buy an actual epson ink cartridge, or keep trying the non-epson cartridges, until you find a brand that will work in your printer. I have read a suggestion that you can always use an actual epson ink cartridge and when its empty, use the electrical chip off that epson cartridge. You could install the epson chip onto the non-epson ink cartridge, but then you would need an actual "Ink Chip Resetter", to reset that chip, that was marked as empty by your printer. Until that chip is reset, it will not work in your printer. Some people simply refill the empty epson ink cartridge and then reset the electrical chip. The choice on what to do, or what to use is yours to make...Good Luck! Denny Conway
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| Re: Epson Stylus CX5400 printing problem by esvad (8/11/05 9:54 AM) | + / - | This is such a great place for info! I have an Epson cx5400 with the same problem - printing blank pages. I followed the instructions and did see the tube was unattached. After reattaching it, I performed several head cleanings; however, I still print blank pages. Anything else I can try? The tube had been unattached for probably a month or two - could that have caused another problem (i.e. clog)?
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 | Re: Re: Epson Stylus CX5400 printing problem by printerrepairpros (8/11/05 10:20 PM) | + / - | I could be wrong but it sounds like a failure of the pump assembly. Are you able to see whether ink is pumped through the the plastic tube which feeds into the waste ink pads?
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| Re: Epson Stylus CX5400 printing problem by Charlie-L (8/14/05 1:59 PM) | + / - | Thanks for maintaining this thread -- very helpful. My CX5400 has a terrible-looking nozzle check printout. Yes, the clear cleaning hose is connected on both ends and I've used the syringe cleaning kit -- both on the pad and through the nozzles. But the printer acts as though there is no suction in the cleaning hose although I can hear hissing during the cleaning cycles. Where can I find disassmbly instructions to get access to the vacuum pump and cleaning pad? I think they are attached to grey plastic bottom.
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| Re: Epson Stylus CX5400 printing problem by Anonymous (8/15/05 9:45 AM) | + / - | Thanks for your response, Printerrepairpros - Is the plastic tube you are referring to the same as the ink purge tube referenced above? If yes, I suspect you may be right - there really isnt any ink in it. Is the pump assembly something easy/cheap to replace? Or are my CX54000 days coming to a quick end?
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| Re: Re: Epson Stylus CX5400 printing problem by printerrepairpros (8/15/05 10:19 AM) | + / - | Yes, it is the same tube. The part costs about $16. In order to get to it you must remove the scanner, top cover assembly etc. Then remove the printer mechanism from the lower case. Then its 4 screws to remove the pump. If you do it yourself be sure to transfer the wiper from the old pump to the new one. Is this easy to do? For me yes, I can't speak for anyone else.
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| Re: Epson Stylus CX5400 printing problem by nuclearjack (8/15/05 9:41 PM) | + / - | I am so frustrated right now. I have spent over an hour trying to get that tube connected again. I followed this link http://inkjetprinterhelp.us/duraink.html but trying to get those two together is next to impossible for me. It doesn't help that my flashlight batteries keep dying and I only have a normal pair of tweezers. I did learn that using a piece of cardboard to hold the white sliding section to the right helps a lot but I still cant get it. I am leaving the batteries to charge overnight and hoping that my girlfriend will have better luck then me. I can sometimes get the tube on to the other end but I have no luck with trying to push it back up so that it stays connected. does anyone have any tips??
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| Re: Epson Stylus CX5400 printing problem by Anonymous (8/16/05 1:41 AM) | + / - | Try to get two pair of curved forcepts or needle nose pliers. Once you get the tube reconnected use a dab of silicone to seusre the tube ends.
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| Re: Epson Stylus CX5400 printing problem by nuclearjack (8/16/05 1:05 PM) | +1 + / - | update I fixed it!!!!
My printer problems started after I ran out of ink and waited 9 months before buying more. I bought all 4 cartridges for the epson cx 5400. After replacing them I found that text documents were blurry and had gaps missing. Colour documents printed ok but the colours were off. Red seemed to be more yellow. I didn't think this was caused by the tube being disconnected as I thought that caused a blank page. Anyway I decided to clean the jets. I don't buy things online but couldn't find any places locally that would sell the cleaning kit. I went to walmart and in the pet section bought the air hose for a fish tank and at shoppers drugmart(Canada) bought a 10 ml injector (oral medicine dispenser). I took a chance using windex because I decided that the printer couldn't get any worse. After cleaning the jets I left it overnight and then I tried to print but was now getting the blank page instead. I happened to found out that the overflow or cleaning cartridge can slid to the right and there is where I recognized the photos and that they overflow tube was in fact disconnected. I think this happened during the cleaning process but dont know. In order to connect it again I had to get two 10 inch tweezers. This allowed me to get the tube back on. ran two more cleaning cycles with the printer and EVERYTHING WORKS GREAT. the bad news is I used 80% of my new ink during this whole process.
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| Epson Stylus CX5400 problem. by Chatterbox (8/17/05 1:05 PM) | + / - | Could somebody please respond positively to my letter which I have pasted again below, in particular why an Epson ORIGINAL cartridge should stop printing, and why is the ink depleting on the replacement cartridge that will still not print, thank you:
The Epson yellow cartridge (Epson use China to produce their cartridges) in my Stylus CX5400 All-In-One, suddenly stopped supplying ink to paper even though 75% full. Did several head cleans and also checked for disconnected ink purge tube. Installed new yellow cartridge - no yellow on the paper. Other cartridges printing OK - how come the new yellow cartidge that doesn't print is using ink? It was installed about a month ago and seems to be emptying at the normal clean and print rate which is a mystery to me. I certainly will not be buying any Epson products in future, as I have a slight suspicion this problem is induced by software installed either in the CX5400 or the installation disk. I have had this all-in-one for about two years and have only Installed six lots of colour cartridges in that time. A friend had an Epson Stylus Color 760 which he was having problems with, he emailed this to me which shows how unhelpful Epson can be:
“I had trouble with my Epson printer, all the lights were flashing and it wouldn't bloody work. Epson said the waste ink tank was probably full, and the machine needed a service, during which they would empty the tank etc., for £45-00. A new machine only costs £65-£75. So if you’re interested, read on. I said boll***s! I took it to bits and looked for the tank, there isn't one, it just pumps the waste ink out of the waste ink catcher into an incontinence pad in the bottom of the printer. I told Epson service dept., then they said there is a detector to say the tray is full and we change the wadding as well. I said rubbish there isn't a detector or a switch in the tray, then they came clean and said the printer shuts down for a service by knowing how many cleaning squirts it's had. Charming I thought, built in redundancy, modern Highwaymen, Dick Turpin's got nothing on these guys. So I thought there not getting my dough, just for a quick reset, clean and a change of its knickers. I thought all it will be is the resetting of an eprom or something likes that. I searched high and low on the net and found an Ozzy site that had a bulletin board, so I left a question or two, during which I found others with the similar problems, Epson wouldn't come clean. I then told a mate, and whilst he was at a car boot sale the next day he asked a guy selling computer stuff about my problem, and he said he thinks he may have the answer in an old magazine article. So I rang him next day and he faxed the article to me. Weeeee...I tried out what the article said, which reset the lights, reset the printer and cured the problem.
"The Printer Reset (not the Cartridge)"
This works on an Epson Stylus 760, Color 460 and it should work on an Epson Stylus 580. Here we go: Turn off the power to the printer, Hold down both the "paper load/eject" and the "Ink cleaning buttons", whilst you turn on the power, when the "paper out" led is just flashing release both buttons, and then press and hold the "Ink cleaning button" for at least 10 seconds. Turn off the printer again, then turn it back on again and the printer will work fine again. “
This true story just shows what Epson get up to, to them it is ‘Good Business’. Does any one have an Epson email address where I can complain about my printer? And also any ideas on a good All-In-One that doesn’t have cartridge trouble, head cleaning trouble, time out trouble, ink purge tube problems..etc…etc…etc!
Thanks for your time,
Andrew – (Chatterbox)
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| Re: Epson Stylus CX5400 printing problem by Darlene (8/22/05 11:20 AM) | + / - | My CX5400 that I've owned for about a year and a half also had a disconnected print tube w/possible clog. I took it apart but I could not get the tubing to stay on the connector and wasn't crazy about the idea of buying special tweezers, pliers and new ink cartridges to possibly discover that I could be buying merchandise for an unrepairable machine. AGGGHHH... so frustrating! I had always used generic ink cartridges and my warranty was out but I really wanted to let Epson know how dissatisfied I was with the printer after reading all of the posts I found on the web. So, I emailed tech support basically telling them that I gave up a 4 yr old workhorse (and working!)HP to get this all-in-one deal and that there was no excuse for the poor design (for goodness sakes- could that tubing be in any smaller of a place?!!!). Told them that my next printer would NOT be an Epson, etc. Didn't ask for anything and didn't expect much- but they emailed me back a sort of generic-looking email that at first I didn't pay much attention to (i.e. it instructed me to call tech support) but at my husband's urging I gave them a call a few days later. I let them know upfront that I had always used the generic cartridges figuring that they would tell me they couldn't help but surprisingly they offered me a few options of which I chose to ship them my printer (at their expense!) and they sent me a refurbished one back in less than a week that included a 90 day warranty on the repair. Hey, I can't complain too much about my experience with their customer service. I'm thankful that they were willing to help me out when my warranty was out and void. But here's my dilemma: I've just about convinced myself that if I'm going to buy Epson OEM cartridges I might as well sell this thing right now because I don't have a co-signer to buy a set. We really just use our printer for non-business type documents and the copier. No need to print photos or anything professional. I've read some posts on other sites about people who do routine "maintainence" with Windex, etc when changing cartridges. Considering I'm going to go with the generic I would appreciate any input as to what would be the "smartest" way to go about it. Does anyone have good/proven routines that seem to help with prevention of clogs if you're going to use the generic inks with the CX5400? Thanks! Darlene
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 | Epson Stylus CX5400 printing problem can't print w by david11 (8/22/05 12:22 PM) | + / - | can some kind soul out there help me figure out why i can't print with "black only" when the only issue with my printer is that i don't have a full "yellow ink cartridge"? is this just their petty way to make money? or is there a way to by pass this glich so i can print black and white documents with black ink, and not yellow ink, as the experts at epson would deem to require?
thanks sooo much
dave
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| Re: Epson Stylus CX5400 printing problem by leokottkefan@hotmail (8/25/05 11:09 AM) | + / - | I'm having what seems to be a big problem for the CX5400 in printing blank pages and am willing to try to repair it. However, I don't even know where to begin not having much background in working with printers. How do I start from the very beginning, such as getting the carriage in the best position? Thanks for any help!
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| Re: Epson Stylus CX5400 printing problem by Anonymous (8/27/05 5:27 PM) | + / - | Why would anyone want an Epson printer? I have one and it is going out the door. I have had nothing but problems anytime I need to change cartridges. After changing cartridges I get all blank sheets. I use most of the ink trying to clean the head. This happened before. At that time I left the printer alone for more than a week, and when I went back to it, it then printed. I can't live with a printer that doesn't work. Epson stinks big time. I will never own another. Also, Epson does NOT answer any of my emails. Good luck to all of you who keep on spending more and more money than Epson is worth. They make their money on cartridges and suckers like us.
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| Re: Epson Stylus CX5400 printing problem by josh12 (8/29/05 1:41 PM) | + / - | My epson stylus c40ux will print out lettering, but there's a loud clicking noise whenever it gets to the right side of the page. When I see the results, the alignment is all off on the right side. I've went through all the cleaning/realigning in printer preferences, but nothing seems to work. Are the heads just screwed up? Can I do anything but get a new printer?
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| Re: Epson Stylus CX5400 printing problem by Chatterbox (8/30/05 11:47 AM) | + / - | Did anyone else feel ill whilst viewing the World Championship
Games on the box recently? EPSON were advertising all over the
track, it made me want to puke with disgust that the championship
committee used the services of such a company! Any suggestions
as to what the title 'EPSON' really stands for?
Chatterbox
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| Re: Epson Stylus CX5400 printing problem by Gig (8/30/05 12:15 PM) | + / - | I can't locate my instruction booklet for my CX5400, so I was wondering if anyone can give me a step-by-step tutorial on how to change the ink cartridges...(I'm new at this)? Also, I'd appreciate it if someone knows how to get rid of the 'error' the printer seems to be having...
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| Re: Epson Stylus CX5400 printing problem by Wes (8/30/05 12:58 PM) | + / - | you can download the users guide from epson. Just go to epson.com and click on drivers and support.
I hope this helps,
Wes.
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| Re: Re: Epson Stylus CX5400 printing problem by elsner (9/3/05 1:29 AM) | + / - | hello,
I have the some problem. what do you mean with tube??
peter
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| Re: Epson Stylus CX5400 printing problem can't print w by Anonymous (9/13/05 3:32 PM) | + / - | Yeah, I have the same problem, I finally just replaced magneta, then I try to print in black, and another color in is out. Why doesn't it let you print in black until you change the other cartidges?
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| Re: Re: Re: Epson Stylus CX5400 printing problem by Anonymous (9/15/05 2:09 PM) | + / - | I have the same problem. How did you get to the tube? thanks
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| Re: Epson Stylus CX5400 printing problem by Roby000 (9/17/05 9:40 AM) | + / - | Hello
I have one question. I would like to know, what is the meaning of handle on the right side of head.
Thank you! Roby
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| Epson Stylus CX5400 printing problem by denisa (9/20/05 6:50 AM) | + / - | Since replacing the cartridges and having to take apart the whole thing just to reconnect the tube, my printer now prints misaligned text. I ran several head alignments through my computer and it still comes out the same. Does anyone have any experience with this or a solution WHAT TO DO ?
thanx
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| Re: Epson Stylus CX5200 printing problem by NBrobst (9/26/05 1:16 PM) | + / - | |
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