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 | HP G85 jam error by starbuck (2/4/05 3:21 PM) reply | + / - | A friend gave me a hp g85 that wouldn't power up and he said he got from someone else. I took it apart and resoldered the power adapter. The sucker fired right up, on the display it says the old remove paper jam and then hit enter, the carridge goes all the way over to the left, and the motor spins and says the same thing over again "remove paper jam" I've checked the paper out sensor and it seems to be working fine. I know this has been address before and I apologize in advance for a repeated question. Thanks for any help in advance.....
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| Re: HP G85 jam error by Bert  (2/4/05 9:17 PM) reply | + / - | Go to this web page first. The G85 uses the same mechanism as the listed printers.
http://h10025.www1.hp.com
Press and hold the # and 6 buttons while plugging in the power.
Remove the rear access door and check the paper sensor. It is a small lever-like device. Looking from the rear, it is located near the top of the two left feed rollers. The lever should move freely.
Check the mechanism for any foreign objects. I've found all sorts of stuff in them, from Legos to bottle caps.
If the problem persists, repost with more information.
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| Re: HP G85 jam error by starbuck (2/4/05 10:33 PM) reply | + / - | Thanks bert for getting back to me, I have some more info on my error. After I posted here I took down the rest of the printer. I noticed that the left & right paper guides (they look like flaps) to help the paper come out, where in the up postion. I have my own HP G85 that works and I checked its paper guides and thier in the down postion. The three fingers are in the down postion as well & their not broken. I manually feed though a sheet of paper and the paper out sensor levers do work & the little flag does get pushed back as the paper goes though and when the paper ends the little flag goes foward (looks like its working anyway). I looked for any foreign objects like you said and its clear as a bell. The only thing I can thing of is maybe thiers something out of timing. I don't want to take my working g85 apart for obovius reasons. any input on this would be highly welcome. I can now take the g85 apart blindfolded now (ha,ha). I did noticed on my working g85 that the paper guides are in the down postion and the three fingers are in the up postion, I would assume that this is the normal postion. I hope this helps you out some. Thanks again for getting back to me.....
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| Re: HP G85 jam error by Mike B (2/5/05 12:33 PM) reply | + / - | Don't know if this will help but it is posted all over HP support as a fix for paper jam errors on other machines. And the eject fingers being up makes me think that you are correct in it being out of time.
Open the back door as if your removing a paper jam. With the machine off pull up on the feed rolls for one full turn. Plug back in and try.
Hope this helps.
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| Re: HP G85 jam error by Mike B (2/5/05 12:36 PM) reply | + / - | Don't know if this will help but it is posted all over HP support as a fix for paper jam errors on other machines. And the eject fingers being up makes me think that you are correct in it being out of time.
Open the back door as if your removing a paper jam. With the machine off pull up on the feed rolls for one full turn. Plug back in and try.
Hope this helps.
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| Re: HP G85 jam error by Bert (2/5/05 12:52 PM) reply | + / - | Add this to Mike's suggestion
The mechanism appears to be out of time. The web page link that I previously included was intended to retime the mechanism. Unfortunately it is corrupted. Here is what it said.
To correct this problem, unlock the carriage from the service station.
1. Lift the lid to the printer (cartridges are on the right side.)
2. Turn the printer off, then power it on again.
3. Unplug the power cable from the back of the printer when the grinding noise starts.
4. Move the carriage towards the middle of the printer (this procedure may take a couple of tries to get the timing correct.)
5. Take out the cartridges and close the top cover.
6. Reconnect the power cord. The power and the resume lights (green and red) should be on.
7. Open the top cover, reinstall the cartridges, and close the top cover.
8. The printer should print the alignment page.
9. Print from another application.
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| Re: HP G85 jam error by Anonymous (2/5/05 6:36 PM) reply | + / - | Thanks Mike B & Bert for getting back to me, I did find the problem!!! I strip down the printer to just the carridge assembly, I then inspected the workings of the drive carridge assembly. I noticed that when I would place the print carridge all the way over to the right the fingers would be in the down postion & the paper guides in the up postion. I then place the carridge all the way over to the left side (still doing this by hand) and I turned the rollers & bingo the fingers then went to the up postion & the paper guides went to the down postion. The carridge rail was dirty on the left side and the carridge wasn't hitting the white piece of plastic to engage the gears (sometimes I would here gears griding) I cleaned the whole damn carridge rail and checked the gears for dirt etc. and now when I bring the carridge all the way over to the left side of the printer and rotate the rollers in back the assembly works just fine!!! Now to get the balls to put all this shit back together and fire it up and see what happens. Whats to ole saying, oh yea "Its not a JOB, But a F**king Adventure!!!" Thanks again for pointing me in the right direction, and May THE Force be with you!!
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| Re: HP G85 jam error by starbuck (2/5/05 6:40 PM) reply | + / - | The hp g85 jam error by anonymous was me, Starbuck I forgot to sign in, duhhh....
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| HP G85 jam error update by starbuck (2/5/05 7:57 PM) reply | + / - | OK heres the latest update, I reassembled the mo fo and fired it up, first thing is select lang, english "yes" then the ole remove paper jam crap!!! The carridge assembly goes over to the left side and then the gears spin and bingo remove paper jam! I've checked all the senors etc. and everything seems to be in order. I lifted the lid up just to see if anything would happen and nothing, when I enter the display would say lid open and go right back to the paper jam display. I'm I missing a sensor or sometthing? I even put in the rear door assembly, I'm at wits end on this one... Not unless the main control board is screwed up somehow some way. Any more suggestions on this problem. Thanks in advance...
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| Re: HP G85 jam error by Bert (2/5/05 11:58 PM) reply | + / - | I'm a bit confused as to what your question is. Anyway, there is a tab in the back that lifts when the cover is opened. It is more or less aligned with where the carriage ribbon cable goes through the sheet metal 'backbone'. The tab interrups an optical sensor on the main electronics board when the cover is closed. If the tab (molded on to the lid) is broken off, the lid will always be seen as open.
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| HP G85 jam error, found the problem by starbuck (2/6/05 8:22 PM) reply | + / - | I finally found the problem to my infamous jam error, The PC Board (L shape brd) right above the main control board is bad. I have a working hp g85 and I swaped the boards and I got the meeage on my working hp g85, Whew!!! Now does anybody know where I might find this mo fo
The part number is: C6734-60152 and the name of the device is called a PC Board and like I said its L-Shape in design. Thanks for eveyone's help on my problem.....
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| Re: HP G85 jam error by Bert (2/6/05 11:21 PM) reply | + / - | If you have a soldering iron suitable for electronics work, resolder the connections (assuming something isn't obviously broken on the board).
Since HP does not supply the part, your other option is to recycle one from a scrap printer. According to HP the models listed below use the part.
Color Copier 180/190
Color Copier 280/290
InkJet FAX 1220xi
InkJet FAX 1220
OfficeJet G55
OfficeJet G85/G85xi
OfficeJet G95
OfficeJet K60/K60xi
OfficeJet K80/K80xi
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| Re: HP G85 jam error by starbuck (2/7/05 1:53 PM) reply | + / - | Bert, Thanks for the info, I already did the resolding thing and I was hoping that would take care of it but it didn't. The sensor on the bottom is bad, I think I have one on a junk board somewhere, I'll try that and see what happens. Thanks again.......
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| Re: HP G85 jam error by starbuck (2/12/05 8:11 PM) reply | + / - | I'm at wits end on this thing ( hp g85 ), Im still getting the infamous
"paper jam: clear jam and then press enter" when I power up the g85.
The carridge goes from the ink waste tank (on right side of printer)
then goes all the way over to the left and the form feeder rollers spin
and then stop and then I get the paper jam crap...
Heres a rundown of what I've done so far.....
Heres whats been replaced & cleaned:
Interconnect brd (L shape brd)
replaced the carridge ribbon cable
replaced the cable from interconnect brd to main control brd
cleaned the encoder strip
cleaned the paper feed motor encoder disk
installed new wiring harness
disassmebled carridge assembly, cleaned & lubed
cleaned out the inkjet waste tank (that was fun, thank god for rubber gloves!)
disassembled the form feed assmebly & cleaned
I even held back the bottom senor on the interconnect brd and it will feed a
sheet of paper out the back. If anybody has any more ideas I will take them
in consideration. I don't know what else to look for, the only thing I haven't
replaced is the paper feed motor and the little brd that reads to encoder disk,
but I don't think this is bad, but who knows.
Thanks go out again to Bert and the rest of the crew thats been real helpful to me
so far.....
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| HP G85 error codes & servcie menus by starbuck (2/19/05 3:17 PM) reply | + / - | I finally got my hp g85 up & running!!! Come to find out that feed paper assembly had a intermitt short in the senor!! replaced the bastard and the g85 works like a champ!!!. I also have some information for eveybody out their that owns the hp g85 series printers. Hope you find this info helpful, Thanks go out again to Bert and Co. that replyed to my e-mails.
HP G85 Diagnostic Menus and Test Menus
Activate Service Menu:
Power on printer so that it is in the "ready" state. Press then release [*] & [#] simultaneously, then press and release [1] [2] [3] in series. This activates the Service Menu.
Activate Regulatory Menu:
Power on printer so that it is in the "ready" state. Press then release [*] & [#] simultaneously, then press and release [1] [2] [5] in series. This activates the Regulatory Menu.
Activate Service Menu:
Power on printer so that it is in the "ready" state. Press then release [*] & [#] simultaneously, then press and release [1] [2] [3] in series. This activates the Service Menu.
Manufacturing Nozzle Test:
Power on printer so that it is in the "ready" state. While holding [*], press [8]. This will cause a Manufacturing Nozzle Test to be printed.
Print Demo Page:
power on printer so that it is in the "ready" state. Press [Scan To] and [START SCAN] simultaneously. This will cause a Demo Page to be printed.
Bypass Alignment:
Power on printer so LCD display reads "press enter to align pens". While holding [Enter], press [Menu]. The display will change back to the date and time. This will bypass the pen alignment routine.
Full Reset:
Each reset will be initiated via a special power ON, two-button press.
The best method to activate each reset is as follows: First - with the unit ON, depress the specified keys. Second, while holding these keys, depress the ON button to turn the unit off. The LCD will display "Shutting down" ... "Self-Test".
Press [#] & [9]. This reset is used for product refurbishment and unit exchange repair. It will clear the Service ID#, fax header, speed dials, fax log, and counters, and causes the paper encoder calibration to initiate. After the service ID# is reset, re-entering the date/time will generate a new Service ID#.
None of the resets (partial, semi-full or full) will affect pen alignments or top-of-form calibrations, derivative settings (G95/G85/G85xi/G55/G55xi/Copier 280/Copier 290/Copier 180/Copier 190) or serial number.
Semi-Full Reset:
Each reset will be initiated via a special power ON, two-button press.
The best method to activate each reset is as follows: First - with the unit ON, depress the specified keys. Second, while holding these keys, depress the ON button to turn the unit off. The LCD will display "Shutting down" ... "Self-Test".
Press [#] & [6]. This reset is used when warranty and usage information needs to be retained. It is used to set all parameters to a default condition, and causes the paper encoder calibration to initiate. It does not affect the Service ID# or counters, but does clear all user personal information such as fax header, speed dials, and fax log.
None of the resets (partial, semi-full or full) will affect pen alignments or top-of-form calibrations, derivative settings (G95/G85/G85xi/G55/G55xi/Copier 280/Copier 290/Copier 180/Copier 190) or serial number.
Partial Reset:
Each reset will be initiated via a special power ON, two-button press.
The best method to activate each reset is as follows: First - with the unit ON, depress the specified keys. Second, while holding these keys, depress the ON button to turn the unit off. The LCD will display "Shutting down" ... "Self-Test".
Press [#] & [3]. This reset is used mainly by support agents. It is used to set user configurable parameter settings to a default condition, and cause the paper encoder calibration to initiate. It does not affect the Service ID# or counters, fax header, speed dials, or fax log.
None of the resets (partial, semi-full or full) will affect pen alignments or top-of-form calibrations, derivative settings (G95/G85/G85xi/G55/G55xi/Copier 280/Copier 290/Copier 180/Copier 190) or serial number.
G-Series Error Code Decoding Guide
G-Series error codes are displayed on the LCD and written on the extended self test report.
Interpreting the code:
Example Error Code: 0xC0030430
Strip off the leading "0x" Break it down into pieces: C | 003 | 04 | 30
Number of bits: 4 | 12 | 8 | 8
Parameter: assert type | assert component id | assert product type | error code
C: indicates that it is a HW assert type (may only be meaningful to FW).
003: indicates that the assert component id is related to the Pen.
04: indicates that the assert product type is Avalon.
30: indicates that the assert error codes is "ERROR_PEN__CARRIAGE_BOARD_OFF"
Memory errors have a different format:
Example Error Code: 0xB8XXXXXX
Strip off the leading "0x"
Break it down into pieces: B | 8 | XXXXXX
Number of bits 4 | 12 | 8
Parameter: type | component id | address
B: indicates that it is a memory error
8: indicates that it is a processor access error (ERROR_PROCESSOR__ACCESS_ERROR)
XXXXXX: is the address of the instruction where the error occurred.
Numerical Prefixes have a different format:
Example error code: 0x90020403
Strip off the leading "0x"
Break it down into pieces: # | 002 | 04 | 03 (Throw the # away.)
Number of bits: 4 | 12 | 8 | 8
Parameter: assert type | assert component id | assert product type | error code
#: indicates that it is a HW assert type (may only be meaningful to FW).
002: indicates that the assert component id is related to the Mech.
04: indicates that the assert product type is Avalon.
30: indicates that the assert error codes is "ERROR_MECH__CARRIAGE_BOARD_OFF"
Watchdog Bites have a different format:
Example error code: 0xFFFFxxxx
Strip off the leading "0x"
The first F: indicates that it is a system error
The next 3 FFFs : indicate that it is a watchdog bite
XXXX's : indicate the firmware version number.
For firmware version 3.56, the error code shows up as
0xFFFF0356
Some Interpretation Examples:
90020403 Mech Error Carriage Stall
90020402 Mech Error Paper Stall
90020401 Mech Error Media Jam
B8E5L148 Processor Access Error
C00E0402 CB I/O Error Carriage Board Not Responding
C00F0401 CB I/O Error A2D Read Failed
Assert Components
ASSERT_ID_STACK_CHECK 0x001
ASSERT_ID_MECH 0x002
ASSERT_ID_PEN 0x003
ASSERT_ID_CARRIAGE 0x004
ASSERT_ID_PAPER 0x005
ASSERT_ID_SS 0x006
ASSERT_ID_UDW 0x007
ASSERT_ID_PROCESSOR 0x008
ASSERT_ID_SWEEP_MGR 0x009
ASSERT_ID_REPORTS 0x00a
ASSERT_ID_PCL 0x00b
ASSERT_ID_PORTSEL 0x00c
ASSERT_ID_P1284 0x00d
ASSERT_ID_CBIO 0x00e
ASSERT_ID_MODEM 0x00f
ASSERT_ID_SCANNER 0x010
ASSERT_ID_T30 0x011
ASSERT_ID_CONV 0x012
ASSERT_ID_MISC_HARDWARE 0x013
ASSERT_ID_IP 0x014
ASSERT_ID_JM_JPEG_DEMO 0x015
ASSERT_ID_ROT 0x016
ASSERT_ID_STITCH 0x017
ASSERT_ID_SCAN 0x018
ASSERT_ID_WATCHDOG_BITE 0xfff
Carriage Errors
ERROR_CARRIAGE__SHUTDOWN_WHILE_MOVING 0x01
CB I/O Errors
ERROR_CBIO__A2D_READ_FAILED 0x01
ERROR_CBIO__CARRIAGE_BOARD_NOT_RESPONDING 0x02
ERROR_CBIO__DUDLEY_CALIBRATION_VALUE_INVALID 0x03
ERROR_CBIO__DUDLEY_CALIBRATION_PWM_OUT_OF_RANGE 0x04
Generic Firmware Errors
ERROR__FIRM_TABLE_SIZE_MISMATCH 0x7F
ERROR__FIRM_TABLE_NAME_TOO_LONG 0x80
ERROR__BAD_PROVIDED_IFC_INDEX 0x81
ERROR__BAD_REQUIRED_IFC_INDEX 0x82
ERROR__BAD_MESSAGE_SEND 0x83
ERROR__UNKNOWN_COMMAND 0x84
ERROR__UNEXPECTED_COMMAND 0x85
ERROR__UNIMPLEMENTED_COMMAND 0x86
ERROR__OUT_OF_ROOM 0x87
ERROR__PARM_OUT_OF_RANGE 0x88
ERROR__PARM_VALUE_TOO_SMALL 0x89
ERROR__PARM_VALUE_TOO_LARGE 0x8A
ERROR__PARM_MISMATCH 0x8B
ERROR__UNEXPECTED_VALUE 0x8C
ERROR__UNEXPECTED_NULL_PTR 0x8D
ERROR__EXPECTED_NULL_PTR 0x8E
ERROR__LESS_THAN_ZERO 0x8F
ERROR__DIVIDE_BY_ZERO 0x90
ERROR__UNSUPPORTED_LIU_HW 0xA0
ERROR__FAX_HARDWARE_NOT_FOUND 0xA1
Processor Errors
ERROR_PROCESSOR__ACCESS_ERROR 0x08
ERROR_PROCESSOR__ADDRESS_ERROR 0x09
ERROR_PROCESSOR__ILLEGAL_INSTRUCTION 0x0A
ERROR_PROCESSOR__PRIVELEGE_VIOLATION 0x0B
ERROR_PROCESSOR__UNIMPLEMENTED_A_OPCODE 0x0C
ERROR_PROCESSOR__UNIMPLEMENTED_F_OPCODE 0x0D
ERROR_PROCESSOR__FORMAT_ERROR 0x0E
ERROR_PROCESSOR__UNINITIALIZED_INTERRUPT 0x0F
Mech Errors
ERROR_MECH_MEDIA_JAM 0x01
ERROR_MECH_PAPER_STALL 0x02
ERROR_MECH_CARRIAGE_STALL 0x03
ERROR_MECH_LESS_THAN_ZERO_TIMER_UNIT 0x04
ERROR_MECH_UNEXPECTED_TIMER_UNIT 0x05
ERROR_MECH_UNEXPECTED_TIMER_STATE 0x06
ERROR_MECH_NOT_MODIFIER_TIMER 0x07
ERROR_MECH_UNKNOWN_TIMER_COMMAND 0x08
ERROR_MECH_TIMERS_NOT_ACTIVE 0x09
ERROR_MECH_BAD_STARTUP 0x0a
ERROR_MECH_UNKNOWN_TIMER_UNITS 0x0b
ERROR_MECH_IN_JOB_TOLD_TO_START_JOB 0x0c
ERROR_MECH_NOT_IN_JOB_TOLD_TO_END 0x0d
ERROR_MECH_NO_CARRIAGE_BOARD 0x2f
ERROR_MECH_CARRIAGE_BOARD_OFF 0x30
ERROR_MECH_CAL_NO_GAIN_FOUND 0x40
ERROR_MECH_CAL_BAD_A2D_MIN 0x41
ERROR_MECH_CAL_CANT_GENERATE_A_GAIN 0x42
ERROR_MECH_CAL_CANT_GENERATE_A_OFFSET 0x43
ERROR_MECH_CAL_CANT_GENERATE_B_GAIN 0x44
ERROR_MECH_CAL_CANT_GENERATE_B_OFFSET 0x45
ERROR_MECH_CAL_BAD_CROSSPOINTS 0x46
Pen Errors
ERROR_PEN__BAD_TRIDENT_PARITY 0x01
ERROR_PEN__TRIDENT_A2D_INCOMPLETE 0x02
ERROR_PEN__REGULATOR_FAILURE 0x03
ERROR_PEN__NOT_MANUAL_IO_MODE 0x04
ERROR_PEN__NOT_PRINTING_IO_MODE 0x05
ERROR_PEN__NOT_AUTOSTROBING_IO_MODE 0x06
ERROR_PEN__BAD_PEN_WORD_OUT_PARM 0x29
ERROR_PEN__CARRIAGE_BOARD_OFF 0x30
Port Selection Errors
ERROR_PORTSEL_RESERVED_CHARACTER 0x01
Reports Errors
ERROR_REPORTS__0 0x00,
Bad Parameters
ROT_BAD_PLANES 0x00
ROT_BAD_HEIGHT 0x01
ROT_BAD_WIDTH 0x02
ROT_BAD_BORDER_ROWS 0x03
ROT_BAD_NUMCOLS 0x04
Memory Shortages
ROT_MEM_INSUFFICIENT1 0x11
ROT_MEM_INSUFFICIENT2 0x12
ROT_MEM_INSUFFICIENT3 0x13
Calling Sequence Violations
ROT_STATE_VIOLATION1 0x21
ROT_STATE_VIOLATION2 0x22
ROT_STATE_VIOLATION3 0x23
ROT_STATE_VIOLATION4 0x24
ROT_STATE_VIOLATION5 0x25
ROT_STATE_VIOLATION6 0x26
ROT_STATE_VIOLATION7 0x27
ROT_STATE_VIOLATION8 0x28
ROT_STATE_VIOLATION9 0x29
ROT_STATE_VIOLATIONA 0x2A
ROT_STATE_VIOLATIONB 0x2B
Usage Violations
ROT_TOO_MUCH_DATA 0x31
ROT_TOO_LITTLE_DATA 0x32
ROT_TOO_MUCH_STITCH_DATA 0x33
ROT_TOO_LITTLE_STITCH_DATA 0x34
ROT_STITCH_ADF_DELAY 0x35
Scanner Errors
E_SE_CALIB_LMW Couldn't find or calibrate the lmw 0x01
E_SE_BULB_WARMUP Bulb failed warmup 0x02
E_SE_CALIB_ORIG_HOME Couldn't find label origin,try re-home 0x03
E_SE_CALIB_ORIG Couldn't find the label origin 0x04
E_SE_BW_MAX_AVE_ZERO bulb max light level average was 0 0x05
E_SE_BW_MAX_AVE_LEVEL bulb light level at datapoint was 0 0x06
E_SE_LMW_WHITE_START lmw white starts before imaging pixels 0x07
E_SE_MALLOC OS error, malloc() failed 0x08
E_SE_SEMTAKE OS error, semTake() failed 0x09
E_SE_SEMCREATE OS error, semCreate() failed 0x0a
E_SE_SEMBCREATE OS error, semBCreate() failed 0x0b
E_SE_SEMCCREATE OS error, semCCreate() failed 0x0c
E_SE_SEMGIVE OS error, semGive() failed 0x0d
E_SE_MSGQSEND OS error, msgQSend() failed 0x0e
E_SE_MSGQRECV OS error, msgQRecv() failed 0x0f
E_SE_MDB MDB error 0x10
E_SE_TBIRD TBird error 0x15
E_SE_TBIRD_TX TBird transmission error 0x16
E_SE_MOTOR_STALL scan motor stall */0x17
E_SE_OUTROW outrow error in merge status 0x18
E_SE_BULB bulb error 0x19
E_SE_CCD_THRESH hw gain less than ccd threshold allowed 0x1a
E_SE_CAP_SIZE capping size of buffer in bulb max avg 0x1b
E_SE_CAP_NUM capping number of values in bulb max avg 0x1c
E_SE_BITPACK_KFORMAT unsupported kformat in bitpack 0x1d
E_SE_BITPACK_CFORMAT unsupported cformat in bitpack 0x1e
E_SE_LHC_FIFO_BUF unsupported buffer in lhc fifo 0x1f
E_SE_PIXSKEW_CONFIG unsupported pixskew config 0x20
E_SE_PRNU_AVG prnu pointer is null 0x21
E_SE_PRNU_LINES prnu config lines greater than max lines 0x22
E_SE_PRNU_TABLE dark or white scan pointer is null 0x23
E_SE_TBUFF_QTY not enough tbuffs 0x24
E_SE_SEALLOC malloc() of internal se memory failed 0x25
E_SE_SCAN_DATATYPE unsupported data type 0x26
E_SE_STATE_BAD_TRANS got invalid transition for curr state 0x27
E_SE_STATE_UNKNOWN unknown state transition 0x2b
E_SE_BITPACK_VALUE couldn't set bitpack buffers 0x2c
E_SE_ERR_DIFF_LEVELS unsupported number of err diff levels 0x2d
E_SE_CALIB_TRIES more than 1 try to find origin 0x2e
E_SE_BULB_WARM_TEST bulb warmup took too long 0x2f
E_SE_BULB_WARM_PWM_SET bulb warmup failed test at pwm 0x30
E_SE_LHC_ISR_CALL lhc isr called while stalled 0x31
E_SE_LHC_TIER2 lhc isr tier2 never completed 0x32
E_SE_LHC_TIER3 lhc isr tier3 never completed 0x33
E_SE_LHC_TENH1 lhc isr tenh1 never completed 0x34
E_SE_LHC_TENH2 lhc isr tenh2 never completed 0x35
E_SE_LHC_TENH3 lhc isr tenh3 never completed 0x36
E_SE_CAL_ORIG_X x pos too large in calib origin 0x37
E_SE_VELOCITY unsupported move speed 0x38
E_SE_SERVO_STATE unsupported servo state 0x39
E_SE_SERVO_SHUTDOWN servo shutdown 0x3a
E_SE_MOVE_CLASS unsupported move class 0x3b
E_SE_MOTOR_STALL_POSERR servo stall due to position error 0x3c
E_SE_MOTOR_STALL_VELERR servo stall due to velocity error 0x3d
E_SE_MOTOR_STALL_POS0 hw servo stall due to shft error 0x3e
E_SE_MOTOR_STALL_POS1 hw servo stall due to acc error 0x3f
E_SE_MOTOR_STALL_POS2 hw servo stall due to outp error 0x40
E_SE_MOTOR_STALL_POS3 hw servo stall due to inp error 0x41
E_SE_MOTOR_ISR_TIME servo run time too long 0x42
E_SE_MOTOR_POS_SET failed setting encoder position 0x43
E_SE_MISSED_ENC_PULSE missed encoder pulse 0x44
E_SE_RED_OUTOVR overrun in red channel 0x45
E_SE_GRN_OUTOVR overrun in grn channel 0x46
E_SE_BLU_OUTOVR overrun in blu channel 0x47
E_SE_MOTOR_ENABLE servo enabled when not idle 0x48
E_SE_PRNU_START_STOP prnu scan in reverse direction 0x49
E_SE_PRNU_AVG_IDX prnu average index out of range 0x4a
E_SE_EVENT_INFO_CHANGE unsupported info change event 0x4b
E_SE_HW_SERVO_ENABLE couldn't enable hw servo in time 0x4c
E_SE_RETRACE_HINT invalid retrace hint value 0x4d
E_SE_SCAN_AT_POS invalid scan position value 0x4e
E_SE_SCANRD scanner TG/gain error 0x4f
E_SE_CCD_GAIN_RED illegal red gain value 0x50
E_SE_CCD_GAIN_GRN illegal green gain value 0x51
E_SE_CCD_GAIN_BLU illegal blue gain value 0x52
E_SE_RED_DELAY red delay greater than exposure 0x53
E_SE_GRN_DELAY grn delay greater than exposure 0x54
E_SE_BLU_DELAY blu delay greater than exposure 0x55
E_SE_STANDBY_LIGHT unable to keep min light in standby 0x56
E_SE_BW_MAX_AVE_PIXELS not enough pixels for datapoint 0 light level 0x57
E_SE_LMW_BLACK_START lmw black starts before imaging pixels 0x58
E_SE_KFIFO_READ_BLOCK kfifo read block failed 0x59
E_SE_DATA_PIPE_STALL data pipe stalled 0x5a
E_SE_DATA_PIPE_RESTART data pipe stalled - restart attempted 0x5b
E_SE_MOTOR_RES_ZERO motor page resolution is 0 0x5c
E_SE_MOTOR_STALL_POS4 hw servo stall due to enc stall error 0x5d
E_SE_MOTOR_STALL_POS5 hw servo stall due to reverse error 0x5e
Memory Shortage
STITCH_MEM_INSUFFICIENT1 0x01
STITCH_MEM_INSUFFICIENT2 0x02
STITCH_MEM_INSUFFICIENT3 0x03
STITCH_MEM_INSUFFICIENT4 0x04
STITCH_MEM_INSUFFICIENT5 0x05
STITCH_MEM_INSUFFICIENT6 0x06
STITCH_MEM_INSUFFICIENT7 0x07
STITCH_MEM_INSUFFICIENT8 0x08
STITCH_MEM_INSUFFICIENT9 0x09
STITCH_MEM_INSUFFICIENTA 0x0A
STITCH_MEM_INSUFFICIENTB 0x0B
DX (and other) Creation Errors
STITCH_DX_CREATION_ERROR1 0x11
STITCH_DX_CREATION_ERROR2 0x12
STITCH_DX_CREATION_ERROR3 0x13
STITCH_DX_CREATION_ERROR4 0x14
STITCH_DX_CREATION_ERROR5 0x15
STITCH_SEM_CREATION_ERROR1 0x21
STITCH_SEM_CREATION_ERROR2 0x22
General Errors
STITCH_BAD_DATATYPE 0x30
STITCH_DATA_AVAIL_ERROR 0x31
STITCH_TRANSITION_ERROR 0x32
STITCH_STATE_ERROR 0x33
STITCH_TRANSFORM_ERROR 0x34
STITCH_GEOMETRY_ERROR 0x35
Sweep Manager Errors
SWEEP_MGR_INVALID_NOZZLE 0x00
SWEEP_MGR_NO_DATA_PRESENT 0x01
SWEEP_MGR_NOT_IN_DD 0x02
SWEEP_MGR_INVALID_CAR_SP 0x03
SWEEP_MGR_INVALID_DIR 0x04
SWEEP_MGR_DATA_BUF_FULL 0x05
SWEEP_MGR_NEG_MOVE 0x06
SWEEP_MGR_INVALID_RES 0x07
SWEEP_MGR_TOO_MANY_SWEEPS 0x08
SWEEP_MGR_NO_DATA_FOUND 0x09
SWEEP_MGR_INVALID_RSPEED 0x0a
SWEEP_MGR_INVALID_FIRE_RES 0x0b
SWEEP_MGR_MISMATCH_KCMY_POS 0x0c
Modem Errors
ERROR_MODEM_SELFTEST_FAIL 0x01
ERROR_MODEM_SETUP_TIMEOUT 0x02
ERROR_MODEM_DSP_ACCESS_FAIL 0x03
ERROR_MODEM_RX_NOT_CLEARED 0x04
ERROR_MODEM_CTS_TIMEOUT 0x05
ERROR_MODEM_EMPTY_V21_XMIT_REC 0x06
ERROR_MODEM_BAD_NONEMPTY_BUF_COUNT 0x07
ERROR_MODEM_BAD_BYTECOUNT 0x08
ERROR_MODEM_EMPTY_HDLC_XMIT_REC 0x09
ERROR_MODEM_EMPTY_HDLC_XMIT_REC2 0x0a
ERROR_MODEM_BAD_EQM_COUNT 0x0b
T30 Errors
ERROR_T30_INVALID_FRAME_ID 0x01
ERROR_T30_STRING_TOO_LONG 0x02
ERROR_T30_INVALID_DATA_MODULATION 0x03
ERROR_T30_INVALID_PAGE_WIDTH 0x04
ERROR_T30_INVALID_PAGE_LENGTH 0x05
ERROR_T30_INVALID_LINE_SPEED 0x06
ERROR_T30_INVALID_DATA_RATE 0x07
ERROR_T30_INVALID_PAGE_WIDTH2 0x08
ERROR_T30_INVALID_PAGE_LENGTH2 0x09
ERROR_T30_INVALID_LINE_SPEED2 0x0a
ERROR_T30_INVALID_DATA_RATE2 0x0b
ERROR_T30_INVALID_DATA_MODULATION2 0x0c
ERROR_T30_NOT_SEND_RESUME_CMD 0x0d
ERROR_T30_NOT_BZT_EA 0x0e
ERROR_T30_NOT_BZT_EB 0x0f
ERROR_T30_NOT_SEND_RESUME_CMD2 0x10
ERROR_T30_NOT_RECV_RESUME_CMD 0x11
ERROR_T30_INVALID_DATA_MODULATION3 0x12
ERROR_T30_BAD_NUM_SAVED_FRAMES 0x13
ERROR_T30_BAD_XMIT_FRAME_SIZE 0x14
ERROR_T30_UNREACHABLE_VA_CODE 0x15
ERROR_T30_UNREACHABLE_VB_CODE 0x16
ERROR_T30_UNREACHABLE_VC_CODE 0x17
ERROR_T30_UNREACHABLE_VD_CODE 0x18
ERROR_T30_UNREACHABLE_VI_CODE 0x19
Have fun and thanks again......
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| Re: HP G85 jam error by byron (10/21/05 10:29 PM) reply | + / - | I have a HP G85xi with this error "C00E0402 CB I/O Error Carriage Board Not Responding". Can anyone tell me just where this Carriage board is. I have had this thing apart somany times now looking for the problem I'm tired of messing with it.
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| Error Code-90020401 Mech Error Media Jam by Mr. Valentino (5/14/06 7:18 PM) reply | + / - | what does this mean? 90020401 Mech Error Media Jam
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| HP G85 jam error by Mr. Valentino (5/14/06 7:20 PM) reply | + / - |
what does this mean? 90020401 Mech Error Media Jam
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| HP G 85 failed to start by John Nieurzyla (7/25/07 3:01 AM) reply | + / - | C00F0401 CB I/O Error A2D Read Failed
The above error is the fault I get when switching on my G85, I followed the above instructions holding # 6 then switching on/off then repeated after removing the duplex cable at the rear and the unit held in by a torx screw, but the fault is still apparent only now only the lights flash and I do not get the error message displayed.
Any help would be gratefully received.
Regards
John
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| Re: HP G85 jam error by jerome9383 (12/3/07 9:28 AM) reply | + / - | I have a HP G85 and whenb I put the power onb, the foillowing error aparears OXB834fb76
I tried everything but it didn't help
can someone give my some trics or something???
Thanks
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| Re: HP G85 jam error by Russ Blakeman (1/16/08 9:23 AM) reply | + / - | Carriage board is the printed circuit board that is in the carriage that holds the two ink cartridges. It has the contacts for the cartidges and the optical sensor that reads the encoder strip that goes parallel the to carriage rod. Like any other G85 part HP has stopped supply but you can research the part then go to printerworks.com and put that number in and it will show you what other units (a couple color copiers, G55 I think, K series I think and some of the later Deskjet 9xx units) use the same part then see what you can locate for a cheap donor unit for a carriage. As far as the paper kicker bar the only source I know of is printerworks, thats where I buy them for the repairs I do. The scanner glass is simply a sheet of single strength window glass you can have cut at the local hardware then use a heat gun to loosen the old right side plastic to put it on the new glass after cleaning thoroughly with alcohol. The scanner is usually recoverable after carefully cleaning the internal mirrors and lens - DO NOT take off the small CCD board screw or you throw the alignment of the scanner CCD way off. Of the hundreds of G85's Ive done I think maybe 2 actually had electrically dead scanners. One I salvaged from a color copier model, the other I got when HP still sold them. Others have generally been dirty lense or mirrors or glass underside, rotary encoder on the scanner drive motor, dry carriage rod in the scanner head and some other minor problems.
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| Re: HP G85 jam error by Russ Blakeman (1/16/08 9:44 AM) reply | + / - | The 0xB834fb76 error is a memory error
--
B: indicates that it is a memory error
8: indicates that it is a processor access error (ERROR_PROCESSOR__ACCESS_ERROR)
XXXXXX: is the address of the instruction where the error occurred.
--
Since memory is part of the logic board I would say that a constant error indicates physical memory failure at a specific address, meaning time to find a logic/main board and replace it, or sell the unit cheap for parts use (I sometimes buy them as do others) and look into a newer unit. By no means toss it - even if someone only pays shipping its better to keep the remaining parts circulated than to help HP along in making them obsolete, by tossing the usable parts.
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| Re: HP G85 jam error by Russ Blakeman (1/16/08 9:56 AM) reply | + / - | The sensor in the paper path is either blocked by the flag (paper jammed), dirty or inoperative electrically. Many times it's as simple as a swab dampened with alcohol through the U shaped sensor where the flag travels to remove the overspray that is blocking the IR light. The U shaped sensor is optical in that one side transmits IR, the other recieves - similar to the old door alarms that had a light and reciever and when you walk through you break the light beam - in this case the flag breaks the beam. If dirty it doesnt matter it will see it the same. If electrically defunct same thing, no signal from the sensor. You may also have overspray at the swivel of the flag causing it to stick which is easily remedied with hot water after disassemby. Rare occasions you might have a bad solder joint or the harness to the sensor is damaged, or the logic board is malfunctioning and not reading the signal. The goop of overspray and contaminants are the usual cause.
Either way it's telling you that it is detecting a jam (or malfunction in the sensing) of the paper path - aka media path.
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| Re: HP G85 out of paper by gale (3/8/08 10:28 AM) reply | + / - | My machine keeps telling me that it is out of paper. I took the back off and it seems that the paper is not lifting up to the rollers. Any ideas on how to fix this problem?
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| Re: HP G85 jam error by hp-printer-dave (3/8/08 4:12 PM) reply | + / - | Try pulling the paper tray out a bit then with the back door open, cleaning the 3 large round paper feed rollers. Use an old rag moist with water or rubbing alcohol & rub hard side ways across each roller & rotate them upward until you have got them cleaned all the way around.
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| Re: Re: HP G85 jam error by Anonymous (3/8/08 4:21 PM) reply | + / - | I realized that when I took the paper tray all the way out, there is a silver rectangle piece that was loose. I believe it goes over by the piece that lifts the tray, but I can't seem to find out where it actually goes or how to get it there. HELP!
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| Re: HP G85 jam error by Bert (3/8/08 4:46 PM) reply | + / - | Officejet G85 Paper Lifter, Reinstalling
The metal piece (paper lifter) lifts the paper so it can engage the feed rollers.
1. Looking from the rear, remove the T20 Torx screw on the left side. This will allow you to remove the LIU (Line Interface Unit).
2. Remove the rear cleanout door.
3. Remove the rear panel by pressing two latches underneath. It will hinge upward.
4. Release and remove the feed rollers by rotating the lever toward you that is integrated into both black feed roller shaft bearings. The levers rest in detents and must be pried outward slightly with a small slot style screwdriver before they can be rotated (Note: There may be a protective cover on the right that must be removed before the rollers are removed. Two clips hold it in).
5. Pull the sliding paper tray forward.
6. The dislodged paper lifter can now have its tabs reinserted into the slots in the bottom of the printer. The slots are between the left two feed rollers.
Tip: Always remove paper jams through the rear cleanout door.
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| Re: HP G85 jam error by gjohns2040 (3/25/08 8:53 AM) reply | + / - | I had a paper jam error which occured while printing an alignment page. The error would not clear. I checked the sensor for proper operation, I changed the sensor board, I changed the main board but still could not get the error to clear. I noticed that the wires to the feed motor were sticking up and that the carrier had been rubbing these wires. When I checked the connector to the motor, one of the wires came off. The carrier moving back and forth had weakened and broken the wire at the plug. I soldered on a plug from a junk printer and the printer works fine now.
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| Re: HP G85 jam error by hp-printer-dave (3/25/08 11:02 PM) reply | + / - | Bert, I have re-installed several of these steel rectangular push up pieces for the paper pick up after they fell out & had to do it the hard way by removing no parts but the paper tray. OUCH--- it took me a 1/2 hour with long screwdrivers & a steady hand to get it in. Thanks for the tip.
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| Re: HP Power Supply. by D.N.MADAN (12/9/08 7:23 PM) reply | + / - | Sir, I have HP 290 copier. I am very much satisfied by the working of the same for 4 to 5 years. Recently since a month the machine is not getting "ON", while the power is made on it will show "INITIALISING" on the LCD, but after some 8 - 10 seconds, automatically it will get "OFF" and get restarted. After getting restarted also the process continues. The machine is not at all going to the next step after "INITIALISING". So I request your goodself to kindly guide and help me in this regard.
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| Re: HP G85 jam error by Bert (12/9/08 7:51 PM) reply | + / - | Do a reset by pressing and holding the Minus (-) and 3 buttons while plugging in the power.
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| Re: Re: HP G85 jam error by Herwigvd (9/14/09 1:30 PM) reply | + / - | Dear Mr Blakeman,
I have a G95 combi printer. On the LCD appears the message: 'Scanner failure. Turn power off then on again'.
This error came suddenly.
After it showed up once, the scanner has never started working again.
The printer works fine.
After power on the scanner head moves a bit to the left and goes to the right again (home cycle?).
Then the lamp goes on.
When I wait a while or start a copy the 'Scanner failure' message shows up.
I did some troubleshouting already:
- the scanner head is moving and the encoder weel of the driving motor is clean
- I cleaned the bottom of the glass and the black and white strip
This has no effect. The error is still present.
I think I have to clean the mirrors and the lens but I don't know how to do it.
Do you have a brief manual with some pictures available?
(I also found access to the service menu (push *# together and then 1 2 3).
I could check the printer this way and the automatic document feeder. I could not find some test for the scanner.)
Please feedback,
Kind regards,
Herwig
herwig.van.dooren@skynet.be
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| Re: HP G85 jam error by Bert (9/15/09 5:32 AM) reply | + / - | The mirror is in the slot that runs parallel to the scanner lamp. Clean it with a cotton swab and a Windex type cleaner.
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 | HP G85 jam error by StevenV (3/17/10 2:34 AM) reply | + / - | I aquired a HP G85xi with the overflowing spitoon. I took it apart and cleaned according to the directions. However, I reassambled it and can not figure out where this metal tab about 1.5" by .5" with a notch in it goes in the printer. The printer says clear paper jam with the metal piece out. If anyone remembers where this tab goes I'd appreachate it. Thanks
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| Re: HP G85 jam error by Russ Blakeman (3/17/10 4:51 AM) reply | + / - | Sounds like the lifter tab, it goes to the bottom near the rear door under the paper tray and lifts the tray at the rear by way of a rod that turns to lift it. I don;t have a G85 handy (all in storage right now) to be able to take a picture of it installed for you.
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