Dell 3010CN toner recognition problem

	Dell 3010CN toner recognition problem by Windsoar (2/19/09 7:49 AM) reply	+ / -
I am tryng to install my first replacement black toner cartridge in this laser printer having previously replaced each of the colours without problem. The replacement cartridge is a genuine Dell prduct but is the larger capacity "4000 pages" version. The printer does not recognise it although it inserts without problem exactly as the old one and the colours. Can anybody advise whether this capacity of cartridge is cmpatible with the 3010CN and if so, what I need to do to enable the printer to recognise it. Dell's support system seems to be a circular process leading to premium telephone numbers.

	Re: Dell 3010CN toner recognition problem by printadocta (4/1/09 3:28 PM) reply	+ / -
Dell 3010 will only accept 2000 page cartridges. The 4000 page cartridges are for the Dell 3100 and have a different 'chip' so are not recognised as 2000 page units.

	Re: Dell 3010CN toner recognition problem by Windsoar (4/2/09 1:17 PM) reply	+ / -
thank you. I have been able to use a 2000 page replacement and sell the larger capacity cartridge.

	Re: Dell 3010CN toner recognition problem by dbryant (11/19/09 1:22 PM) reply	+ / -
In the theme of toner recognition rather than consumption issues... Got a 3100cn. Power up and follow the prompts to insert each toner in sequence. After all four *new* toners are installed it now comes up with Cyan (C) Toner ID Error Remove/reinstall Cyan. Remove/reinstall all toners. Can't get any further. I don't know if the problem is really with the Cyan or if it can't ID any of them and Cyan is just the first prompt. The little tit on each cartridge is in the right spot for the respective color. How are the cartridges identified? Mechanical via microswitch? Optically with a photosensor? Having a service manual would be nice. Having a HP would be better from what I read about this printer. Ideas?

	Re: Dell 3010CN toner recognition problem by Windsoar (11/20/09 3:03 PM) reply	+ / -
I found this printer presented more than it's fair share of problems and when it developed a fault with all four cartridges low I decided it was better to ditch and replace with an HP! I don't have the answer to your questions, but do have the 3010CN instruction sheet if it helps. And the faulty printer is available for spares / repair to anybody able to collect from the Ivinghoe area or Bedford where I work or Watford when they play at home or Aylesbury / Luton when I head that way. No charge - just a donation to my London Marathon fundraising for Mencap.

	Re: Dell 3010CN toner recognition problem by dbryant (11/27/09 12:24 PM) reply	+ / -
OK, here's what I've found: On the left side there's a board marked "LEFX" and nearby on the frame is a label with the FCC ID number. Running that number thru the FCC database I found the documents and pictures submitted by the testing agency. Very informative. There are two coils -- one on the right end of the toner cartridge and looks like a ferrite magnet (but isn't) and the other is on the frame and aligns with the toner. (there is another set for the belt/drum unit) These are coils which are excited by a 125kHz signal and have a chip in their center. [cue dramatic music] It uses RFID technology. In fact, the coil in the toner cartridge is referred to as the "tag". The "LEFX" has some significance and is mentioned throughout the documents ... hint: FX = Fuji/Xerox. All that is nice but doesn't fix the original problem of ID Error but now I know wherein the magic resides. One other curiosity... each of the four new toners have a label stuck on the "tag" coil. The label says "Epson".

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