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 | Laserjet P2015 displays Paper jam and Toner lights by tombstone  (7/10/07 9:07 AM) reply | + / - | I have a Laserjet P2015DN that is showing a strange series of lights, both the Paper Jam :/\/ and Cartridge -|_|- lights are both lit. When I do a cold reset, it cleared once but would not print. Reset it again, and the Paper says it out or it goes back to Jam/Toner lights. Sounds like a sensor but I can not find an Engine test to try this out.
Any help will be greatly appreciated.
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 | Re: Laserjet P2015 displays Paper jam and Toner li by moe  (7/10/07 12:51 PM) reply | + / - | This model has experienced a lot of formatter board problems. The cause is the use of the newer lead-free solder that can't take the heat of the ic chips. If you scroll down the thread, you'll see where many people have had success using my suggestion of baking the formatter boards in an oven. There are a lot of tips on temperature and methodology.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Avirium (8/10/07 7:23 AM) reply | + / - | I have a printer that came in for warranty service with this exact problem today. After finding that this error code is not listed in the service manual, I tried doing a cold reset, and then an NVRAM reset. Neither process worked properly, so I called HP. They immediatly informed me that if it wouldn't take either of those resets then it would definetly be the formatter board (Q7804-60001 for the standard base version of the Laserjet P2015), and it's apparently a known issue on there end.
To do a Cold Reset:
1. Turn off the printer.
2. Press and hold the Go button.
3. Turn the printer on, and continue to hold the Go button for at least 5 seconds, but not longer
than 15 seconds. During this process, the Attention LED turns on.
4. Release the Go button.
To do an NVRAM Reset:
CAUTION Only perform the following procedure if absolutely necessary. Performing an
NVRAM initialization resets some parameters that cannot be restored later.
NVRAM initialization sets all default variables stored in NVRAM back to factory default values or to a
default ROM value, depending on the variable. It also performs a system reset.
NVRAM initialization resets the following:
All menu settings to factory default values
Factory settings such as formatter number, page counts, and factory paper settings
Use the following procedure to perform an NVRAM initialization.
1. Turn the printer off.
2. Press and hold down the Go button.
3. Turn the printer on, and continue to hold the Go button for at least 20 seconds. During this
process, the Go button, Attention, and Ready LEDs each turn on.
4. Release the Go button.
The printer lights begin cycling. After the NVRAM initialization is complete, the printer returns to the
ready state.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by dgoett (2/4/08 6:25 AM) reply | + / - | I'm an ASP and I've seen several of these come into our shop and the formatter fixed it each time.
When this machine boots normally, the jam light should come on, then the toner light, then the add paper light and if I remember correctly after that they all cycle once or twice then goes ready. If the lights don't go thru this sequence the board isn't booting correctly and needs replaced.
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| Re: Laserjet P2015 displays Paper jam and Toner li by sharpie (2/5/08 8:24 AM) reply | + / - | I've just seen this now first hand yesterday, now a cold reset did fix it, all I had to do was get back into a computer & reconfigure the network settings.
I think I got lucky though, I did see the Event log on the first configuration page listing a lot of 49.xxxx errors. The thing is I went out to see if they had an updated firmware on the website & so far there isn't one. My guess is that code means a 49 error as thats all that the event log had listed on this machine.
If the error returns I'll be ready to get the formatter (although it might be take time to find one). It'll be the 3rd machine we had to put a board into for this customer (they got a few branch locations with these models). One machine we had to get HP to send a replacement because the formatter was on a 1+ month backorder.
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 | Re: Laserjet P2015 displays Paper jam and Toner lights by tombstone (2/5/08 8:39 AM) reply | +1 + / - | Awhile back I started this thread and thank all of you for your feedback. After second board with a faulty network port, we hit the third time and the formatter is being replaced in this same printer. HP says the next one will be a replacement printer for this one lemon. Wish me luck as I try telling HP to upgraded this lemon to a better printer because of all the downtime it has had. Three repairs in 6 months and it has 29 months of warranty on it. HP needs to re-eval this product.
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 | Re: Laserjet P2015 displays Paper jam and Toner lights by Nat Miller (2/16/08 2:53 PM) reply | + / - | Hello All, I'm a HP ASP and I'm factory certified on this machine. I have seen a rash of these machines with this problem lately. We have replaced formatters without any success. We will be swapping parts on machines this week to isolate the problem. I will keep everyong posted. I can only say this, "Every since HP switched to China from Japan" for production, nothing but poor quality and problems....
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| Re: Laserjet P2015 displays Paper jam and Toner lights by carlb (4/2/08 12:32 PM) reply | + / - | Hi all, I have one of these printers with nearly the exact same problem. The difference is that _only_ the paper jam light is illuminated. The engine test prints perfectly. The printer won't at all respond to the cold reset and NVRAM reset procedures (nothing happens, and no more lights illuminate).
And, btw, I'm not an ASP or anything, just a home user. Does HP usually send replacement parts directly to customers?
Thanks in advance,
/carlb
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| Re: Laserjet P2015 displays Paper jam and Toner li by Sharpie (4/2/08 1:12 PM) reply | + / - | Yes Carlb they do as far as I know, the HP # to call for parts is 1-800-227-8164 & the formatter is what you need to replace if the engine test printed but nothing else will print.
Part # is:
Q7804-60001 for Base Models (NO Network port)
or
Q7805-60002 for Network Models
The parts are still New outright, so no exchanges right now on them. I'm showing a list price of $97.85US for either, not sure if thats correct though. (Shipping would be extra, only options they give me is ground or overnight)
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| Re: Laserjet P2015 displays Paper jam and Toner li by Sharpie (4/3/08 6:15 PM) reply | + / - | Yeah the 0 just means you not being charged extra for a core return, exchanges would have an amount there that would be refunded or charged if the core isn't returned.
You can try & use this link for warranty check
http://www12.itrc.hp.com
If it does say its out then you'll need a receipt showing its not been a year yet.
I haven't ever tried installing a networked formatter in a base model, I'd imagine it would convert it just fine though, not positive.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by wolfrhk (11/13/08 6:44 AM) reply | + / - | Had the same problem, paper jam lights, no network and no usb activity. New formatter fixed the issue, but trying to program the serial number in the new formatter turned into a huge hassle that I could never resolve. From HP's support forums there is supposed to be a way to send the serial number the same way you would a firmware file via FTP or LTP, but time constrants stopped me from getting it done.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by jecker (12/15/08 8:47 AM) reply | + / - | I just spoke to HP and they had me run one more test to reset the formater board. To reset the formater board: turn off the machine, turn on the machine while holding down the green button. Hold the green button for at least one minute but not more than one minute 15 seconds. If this reset does not fix the problem, HP said the formater board needs to be replaced.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by nivek (12/15/08 2:53 PM) reply | + / - | The engine test button should be on the left side below and to the right of the formatter. You will have to remove the left side cover. This post if for another issue though with both lights lighting up. A engine test will probably just not print verifying your problem is still a jam issue.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Stephen (12/15/08 6:57 PM) reply | + / - | Generally if you have a paper jam and you open then shut the toner access door the main motor will not turn, if the motor turns then look for a some othe problem. (toner)
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 | Re: Laserjet P2015 displays Paper jam and Toner li by Dr. Disgruntled H.P. (12/23/08 1:58 PM) reply | + / - | My question before I rage against the system...
Any specific advice on installing the formatter board would be appreciated. I'm assuming the board is what I see when I open the little 3x5 inch hatch in the center of the left side of the machine. Can you remove and refit the board using only this hatch or do you have to remove the side panel for full access? If so advice on cracking the case without damage would be appreciated.
After seeing trouble lights with no evidence of the problems ostensibly indicated by them, a formatter board failure was verified by a call to HP tech support. "Neil" led me through a couple of attempts to "reset" the board. No luck. He then outlined my options: $270 to fix it if I ship the printer back, $340 to swap for a refurb, or take it to my local ASP for a minimum $80 bench charge plus unknown charges for parts and labor. The printer cost us $475 so these 'options' seem ridiculous. Follow-up calls by our purchasing agent (I'm in a Federal Lab) produced no movement from HP on fixing it for free (warrantee expired on mine 10-16-080). I'm blown away by this considering all the reports of this problem here and elsewhere online. From dates in this thread it is inconceivable that HP was not aware of these defective boards before I bought my printer. So, instead of recalling them they were content to keep shipping them out. Seems like actionable behavior could be easily documented on this defective product. So..I'm adding my bad experience with my P2015dn to this HP Wall of Shame for the record, in hopes that critical mass will someday move HP to do the right thing and issue a recall. At this point it seems like they think they have nothing to lose by waiting for a class-action suit, which I dearly hope will happen at some point in the future.
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| Re: Re: Laserjet P2015 displays Paper jam and Toner li by Anonymous (12/23/08 3:09 PM) reply | + / - | You would need to get the covers off to replace this. This is a pretty simple fix. You could get the instructions (service manual on CD or download for about $10). I'm not sure what the board is going for? I'm with you, HP needs to be sued bad!!! This isn't the first time they had a defective part right from factory.....Chinese parts....I told all my tech friends what would happen with quality control once HP started getting those "Chinese Parts"...
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| Re: Laserjet P2015 displays Paper jam and Toner lights by moe (12/30/08 2:07 PM) reply | + / - | I provoked a few people into pushing the replacement issue with HP and other makers for a known out of warranty issue. Here is one I'll take credit for http://www.fixyourownprinter.com/forums/inkjet/50913
If you push hard enough and reach the right person, they'll send you a replacement free of charge. Dr. Disgruntled, being a Federal employee and not too long out of warranty, should have a good shot at it. Once you get one printer replaced, post the details to this forum. That opens the floodgates. We had hundreds replaced in that one thread I cited. Probably in reality it numbered in the thousands since most people won't bother to post and thank us for making it possible.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Where's the recall (12/31/08 12:02 PM) reply | + / - | One more 2015 to add to the list. The paper jam and toner lights on solid but nobody home. How do you get the side panels off?
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| Re: Laserjet P2015 displays Paper jam and Toner lights by AngryatQuality (12/31/08 1:39 PM) reply | + / - | It is a common problem with not just the P2015, the P3005 has formatter board issues as well.
IMO, I'd avoid any HP printer that starts with P
The CP1215 also has issues, not just with the printer but also with the toner cartridges.
Installed a P4015 not long ago and it had issues straight out of the box.
Unfortunately,it seems all of HP's recent models have issues.
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| Re: Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (12/31/08 9:00 PM) reply | + / - | Left-side cover
1. Open the print-cartridge door.
2. At the back of the printer, use a flat-blade screwdriver to release two tabs.
3. Lift the cover away from the printer.
Right-side cover
1. Open the print-cartridge door.
2. Remove tray 2.
3. At the front of the printer, pop the front edge of the right-side cover over the two retaining tabs.
Figure 6-2 Removing the right-side cover
4. Lift the cover away from the printer.
I would need your direct email address if you need the pictures.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by moe (1/1/09 5:02 PM) reply | + / - | Guys, HP doesn't do recalls. You can class action sue them as much as you want. They have lots of attys. The only thing you can do is get to the right person as I mentioned in a post above and get them to replace the out-of-warranty printer. If you're persuasive enough, they'll do it. Once that is done, then you post all the info here and everyone else can follow in your footsteps. Who's going to be first?
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| HP Tech Support would charge $260 to fix by mjayasek (1/6/09 2:43 PM) reply | + / - | I own an out-of-warranty P2015d that had been working beautifully for 19 months. Not sure if something happened when I moved it to my new home, but since my move (late December) I've experienced the same problems described above. (Also, I've had the printer complete one job successfully after restarting it, only to have it stop working after that; sometimes it prints only one page of a multi-page job; sometimes *no* LEDs are lit even when the power is on; sometimes it shows up as "offline" on my Mac (OS X 10.5.6) even though it's still connected to my USB port and its power is on.)
Called HP Tech Support at 800-474-6836 and spoke to a technician who troubleshooted with me and concurred that this was a problem with the formatter board, and that is was a known issue. He said it affected 10-20% of all P2015's, but that, since my printer is out of warranty, HP would charge me $260 (incl. shipping) to repair it. (I won't be doing that, of course.) For what it's worth, he said the P2035 and P2055 are "excellent printers" and that only "1-2%" are sent back for servicing.
Hope that's helpful to someone.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by simsuz (1/13/09 12:46 PM) reply | + / - | My printer worked beautifully for 2 months and then I had this exact same problem. I called HP Tech Support (800-474-6836) and explained the problem and all the tests that I had done. (Thanks for all the suggestions.)
They gave me two choices.
a) Ship me a replacement and I would send back my printer in the same box.
b) I ship my printer to them, they fix it, and they ship it back.
Both of these choices involved money $45-55. I asked if there was another option and they suggested that I go to a certified service center. I got a case number, called a nearby shop, and took it in.
The woman at Universal Laser (http://www.universallaser.com/) was very no-nonsense and knew what was the problem right away. HP gave her a bit of push back on "this type of warranty repair," but she beat them into submission and I got my printer back in 2 days. She also said that the replacement formatters are fine and the printers don't need fixing again. She thinks it was a bug in the first version of the new hardware.
All in all, not a horrible experience. It would have been nicer if the formatter didn't fail in the first place, but Universal Laser was great and the repair didn't cost me anything. I would recommend them for repairs.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (1/14/09 4:01 PM) reply | + / - | Thanks to all who have posted info to this site. I was finally able to navigate the HP support maze and speak to someone who could authorize an express replacement option with free shipping. The main tasks were to first contact support via any means (e.g., online chat, 888-943-8476 and ask for laserjet hardware support..or even faster, call the all-in-one case managers at 877 917 4380 Ext 95 and ask them to transfer you..they seem to never be busy) to speak with a technician that will diagnose the problem. This is necessary to get a case number but also so that a note will be placed in your case file that the formatter is broken. The technician will undoubtably tell you that your only options are to pay to send back your printer, or pay them to mail you one. Tell them this is unacceptable. They may offer to pay for an authorized dealer to fix the problem for you..if you live close enough to one this may be a good option for you. Otherwise, tell them this is also unacceptable. Lower level support personnel will tell you to contact corporate complaints. Feel free to tell them that you will do so, so that they will not close your case number (if online, do not click the link that closes your case number, instead close the browser). Instead, what I did was contact the warranty department and convinced them to authorize free shipping.
In my case I first called 877 917 4380 Ext 95, asked to be transferred to hardware support for laserjet, then asked them to transfer me to the warranty department (the direct line may be 800-474-6836, ask for laserjet tech department, or harry prakash for instance). I was initially told that my printer was out of warranty (I know it is not however), but apparently HP sometimes begins the warranty clock when the retailer purchases from the company. Simply inform them that you purchased within one year and they will likely believe you. After Harry told me what my only options were, and I said that those were unacceptable, he put me on hold, came back and said that he was able to get authorization for free shipping. All he needed was a credit card number. Turns out that since I work for a university (and informed him that the printer was university owned) he was actually able to process the order without using my credit card number. In my case, I purchased the printer at Staples and was reimbursed by my university later.. but of course they have no way to know any of that. The only verification he required was that I provided a university email address. They will be sending my replacement to my home next day shipping (once it's off backorder).
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| Re: Laserjet P2015 displays Paper jam and Toner lights by lasertrainer (1/20/09 3:13 PM) reply | + / - | Thank you and well done to all of you for responding to this forum. There are indeed issues with HP in getting this quandary solved. I was an instructor last year as an OSV for HP Houston. I taught the CE's in the repair and maintenance of their MFP line that were being placed at Bank of America. I am in touch with a few of the HP CE's and have sent an inquiry into this issue. I will inform you if I can get a Whitepaper on it or some sort of service note and place it in the forum.
I have 3 dead 2015's here at home that I picked up cheap. Hoping I can resolve this for very little or no money. FREE FORMATTERS FOR ALL!!
David
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| Re: Laserjet P2015 displays Paper jam and Toner lights by moe (edited 11/20/09 4:24 PM) reply | + / - | Having fixed a lot of JetDirect cards, I wonder if the same method would work on the formatters? Could be something as simple as a cold surface mount solder joint. Since you have nothing to lose, try putting the formatter on a cookie sheet, component side up. Preheat oven to 400 degrees and bake the formatter for 5 minutes. Couldn't hurt.
Update: Someone followed my advice and it worked successfully. Since then, I've baked my share of boards and had much success. Scroll down to read all the success stories.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (1/22/09 1:41 PM) reply | + / - | Thought I would chime in with my own frustration. I have a P2015dn that I got last year to replaced a very aged LaserJet 4 Plus. The 4+ wasn't dead, it just had annoying quirks and was a slow 10 ppm.
The machine ran exceptionally well up until last week when it sputtered more and more in responding to print commands. We'd power cycle it and it would come back up but eventually I got the amber lights described in the OP. Bad formatter that this and other sites confirmed. Tech support just put the icing on that cake.
I bought it right at the end of 2007 so I figured maybe someone would have compassion and get it fixed but no such luck. I got bounced back and forth between US and India tech support (the India guys are hard liners and probably have no authority to do anything beyond what their machines tell them). I found out that they considered the start of the warranty to be 1/8/08 and the day I called was 1/15/09 (53 weeks). After 30 minutes of ring-around-the-world I was to the point of swearing so I gave up. The last straw was a pleasant US lady who made it sound like she was doing me this huge favor in getting me more help for free (apparently I was transferred to their pay-for-support number) and she transferred me right back to, you guessed it, India. Wound up talking to a guy sitting right next to the first guy I had talked to in this whole ordeal. Some favor...
I made sure to give it a bad rating on Newegg (and I would suggest the rest of you do so as well to save others from this nightmare). Sadly I bought a double pack of toners at the end of 2008 and they can't be used in any other models and I sent off for a HP rebate so I can't return them. I really can't believe how bad HP is being about this. The 4+ and a 2600n are both several years old and still going strong.
Incidentally the number 877 917 4380 is for PC support (the extension is irrelevant, just dial any 2 digits) and was unhelpful in my quest to get a fix for the printer but is great if you want US tech support for your HP PC.
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| My replacement for my P2015d: HP P2055dn by mjayasek (1/22/09 4:18 PM) reply | + / - | On simsuz's recommendation above, I got in touch with Universal Laser and looked into my repair options. Because my printer was six month's out of warranty, they weren't able to give me a better quote than the $260 HP had quoted me for replacing the formatter board. However, they were VERY helpful in talking through my options with me, spending significant time and ultimately recommending I buy a replacement printer through another retailer (they sell higher-end business printers).
The Universal Laser technician said that she had seen many of these P2015s come through the shop; she had three on her workbench as we spoke. I asked her who she thought the best laser printer manufacturer was, and she said without hesitating, "HP." So despite the problems with these P2015s, she still thought they made the best laser printers overall. She couldn't speak to the newer P series printers because they're too new, but she thought they could be good options.
As much as I hated going back to HP, ultimately I decided to purchase a P2055dn (b/w, duplexing) for along with a 3-year extended service plan, for a total of ~$410 before tax.
FWIW, I've had the P2055dn for a week and it's worked seamlessly with my Macs, connected to my Airport Express for wireless printing. No complaints (yet!).
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| Re: Laserjet P2015 displays Paper jam and Toner lights by broozm (2/3/09 1:00 AM) reply | + / - | Under warranty, HP sent out a replacement board (part number Q7805-60002) and this fixed the issue for me. (In New Zealand)!
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (5/5/09 7:12 AM) reply | + / - | I've replaced my formatter board and so far, so good. Something to be cautious of is that the screws inside the case are probably on SUPER tight and the screws are unbelievably soft. I stripped a head pretty well and had to drill it out. The left part of the case pops off easily and you can find repair manuals online with pictures of how to do it.
Another note of caution is that I would go buy the new model of formatter from the HP parts store (Q7805-69003) and not the old ones. There's still a lot of the older ones out there for sale. One guy on Ebay actually had in his listing that maybe 1 in 10 boards he was selling were DOA and that he would issue 100% refunds if that were the case.
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| Re: Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (5/14/09 6:44 AM) reply | + / - | Do you know the commands to reset the Formatter Number and Product Serial Number? I just replaced a formatter board in an HP LaserJet P2015dn and can't find the command set to reset the values on this printer anywhere. Thanks. Erin
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| Re: Laserjet P2015 displays Paper jam and Toner lights by tynewydd (5/25/09 7:34 AM) reply | + / - | I bought the P2015 originally because of the HP brand. All the LaserJets I has used at the office were rock-solid.
It worked fine initially but I started to get the "two lights" problem 13 months after purchase. HP support wanted money to "diagnose" the problem - "out of warranty" they said.
Using this forum I found that I had lots of company and I needed a replacement formatter board - so I did it myself and all was OK other than the out of warranty payment. As time went on the printer would go into un-wakeable sleep-mode after increasingly short periods of time (a few minutes eventually dropping to 30 seconds after a print). It would have to be POR-ed whenever I needed a printout.
Finally after another 8 months, the NEW formatter board went into "two lights" mode. It would take a random number (sometimes 8) PORs to get to a mode which would print.
----
I now am using a new Lexmark C543 without problems, as it was only 1.5 times the cost of new extended toner for the P2015 and has excellent color, crisper black-and white and cheaper OEM toner. I was not tempted by HP's trade-in/up offer.
The P2015 is waiting for a local "e-cycle" event - may it RIP.
I have taken the pledge, brothers and sisters - "no more HP!".
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| Re: Laserjet P2015 displays Paper jam and Toner lights by PoorManufacturing (6/17/09 8:01 PM) reply | + / - | I am having a similar problem, the paper jam and toner lights. I talked briefly with someone online about the problem but got no reasonable response.
How much are the formatter boards? And, where can you buy them?
Regardless, I think that HP lost my business in the future. I had a 4L for about 15 years that finally broke down. But, it seems that HP has reduced the reliability of their printers.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Stephen Roberts (6/18/09 5:43 PM) reply | +1 + / - | In answer to the recent question about where P2015 formatter boards can be purchased and how much they cost. HP appears to have been sold out for the past several weeks and no longer even lists a price in their HP parts store for some reason. I suspect that's verification of the suspicion that many people have that a lot of these boards have failed. Otherwise, they would not be sold out. HP will probably make more to fill the spare parts demand, but that can take months sometimes. In the meantime The Printer Works currently has plenty in stock of both the network (Q7805-60002) and non-network (Q7804-60001) versions. Prices vary by customer account, but are currently about $100 each. Additionally, there are several posted on eBay as well for similar prices.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by CP A in FL (8/11/09 1:10 PM) reply | + / - | I have the same problem - worked fine until this am, now paper jam light is on - no paper is jammed and powering off only alternates the light to either the paper jam or paper out light. Went to HP support via the "chat" I too "spoke" with Neil who gave me the same it will be $25 just to speak with him as printer out of warranty. I was shocked - $25 just to talk with someone and based upon my description of the problem that he got to see before he chatted he knew exactly what the problem was. In the end I took some parting shots at HP support not being able to diagnose the problem and he responded it was the formatter that would have to be replaced - thus I went searching and landed on this website. It sounds to me like it would simply be cheaper to buy a new printer especially if there is no guarantee that I won't have the same issue 8 months from now. Sigh I wish HP quality was what it used to be. Now I have the quandry everyone else has - do I buy another HP just not a P or CP product hoping for the old HP reliability or do I go with Brother, or Lexmark? I think I will go for the $99 laser printer deal whichever brand it turns out to be as the cost of replacing when it breaks is about the cost of a toner for this HP.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by cablemonkey (8/17/09 11:58 AM) reply | + / - | I have about 2000 of the P2015 in our schools and I am replaceing at least 7 to 10 of them a week. I am on a first name basis with some of the phone techs. if the paper jam light is on you better have a warranty or you will be buyin a formatter board. HP no longer makes the P2015 and has steped up to the P2055DN we have 3 new schools with this printer and it is a workhorse so far. That does not mean that I have faith enough not to get the 3year next day exchange, that little extra has saved me hundreds of dollars.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by PDoff in CA (8/17/09 2:53 PM) reply | + / - | I have had my 2015 at a "certified HP service center" now for a week only to find out that HP doesn't even have the boards in stock anymore. They are back ordered to mid-Septemeber at this point. The techs are allowing a "courtesy" solution of shipping a refurbished printer to me at no charge - of course, after after 4 calls and complaints. Here is the caveat - I have to provide a credit card number for them to charge the full replacement(new price, $400 not the refurbished pricing)which will be held until they receive my paperweight (since it won't do anything but hold paper now) back in approximately 7 days due to weekends and shipping times.
HP was highly recommended brand when I purchased this POS. At this point, I would stronly urge substantially reasearching before buying any other HP printers as this issue was noted as far back at 2007. Had I done as much research then as I have done now, I would not have spent money on HP. Cleary, HP is a company more concerened about their bottom line than putting out a quality product or superior customer service.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Rob S (8/21/09 2:25 PM) reply | + / - | Here is the response I have received from the Washington State AG office.
Rob McKenna
ATTORNEY GENERAL OF WASHINGTON
Consumer Protection Division
PO Box 2317 - Tacoma, WA 98401 - (253) 593-2906
8/21/2009
Rob Sandberg
6223 W Deschutes
Kennewick, WA 99336
RE: Hewlett Packard Corp.
File #: 347545
Dear Rob Sandberg:
Your complaint submitted to our office regarding Hewlett Packard Corp. has been assigned to me. I have contacted the business and requested a response to your complaint within 21 business days. A copy of your complaint was provided to the Business. I will contact you and inform you of the response. Normal complaint processing time is approximately 6-8 weeks due to the complexity and number of complaints our office receives, however, processing time may be longer during times when the volume of incoming complaints increases. Your patience is very much appreciated.
Our office obtains valuable information from individual consumer complaints. We maintain complaint files of business practices that may be useful if enforcement action is warranted in the future.
If we are not able to resolve your complaint or if the business does not respond, I will inform you of the alternatives. If you need to contact me, please have your complaint number 347545 available for reference. Thank you for contacting our office and I will contact you when more information is available.
Sincerely,
CHRISTIAN ZETTERSTROM
Complaint Analyst
Consumer Protection Division
(253) 593-2906
I will keep this updated as much as I can.
Rob S
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| Re: Laserjet P2015 displays Paper jam and Toner lights by AngryatQuality (8/27/09 9:43 AM) reply | + / - | I finally received some new formatter boards from HP for a bunch of warranty repairs that have been building up over the past two or three months. Of coarse I had to call several times and go through the run around in order to get to this point but...
I originally ordered part number Q7805-69001. The parts that came in had paper work that claimed they were Q7805-69003, yet the parts themselves had a sticker that said Q7805-69004. Looks as if HP has now gone through 4 generations of this board in an attempt to solve the problem(s).
Anyway the new boards seem to work and solved the problem(s). I have no idea how long they will last but I guess we'll see.
On a side note I just receive a HP LaserJet M2727 for repair which seems to have a defective formatter as well. It gives 49 errors when sending faxes. Hp has a service note claiming it only needs a firmware upgrade, but that did not fix the problem. Part of the note says it may need a new modem board, but I'm betting it's the formatter which is at fault with this unit as well.
I'm surprised there is not a similar thread for the P2420/P2430 and P3005, which seem to have some major formatter board issues as well.
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| Re: Laserjet P2015 displays Paper jam and Toner li by Found Printer (8/28/09 11:06 AM) reply | + / - | Use the following information at your own risk.
I found one of these LaserJets sitting outside next to the trash last spring and brought it home. I found this forum because I had the same jam light stuck on, no network response, most likely the formatter board problem.
I removed the formatter board and followed moe's suggestions above about trying the oven trick to fix a possible cold solder joint problem. I preheated the oven to 400 F and cooked the formatter board for 5 minutes, pulled it out and let it cool. Later that night I plugged the board back in to the printer and the status lights did their proper cycle and the network interface came online. I was able to connect to the web admin interface and everything appears to be working properly. There was no toner cartridge with the printer so I have not yet been able to print a test page.
For those with no other options and don't mind experimenting at their own risk you might try placing the formatter board in the oven as follows. To prep the board I removed the thin black piece of plastic covering surface mount components by the memory socket and the white sticker near the middle of the board. To keep the board elevated in the oven I used four 8-32 machine screws with nuts on either side of the board through the existing mounting holes to act as standoffs. I kept the main side of the board facing up. I then placed the board on a cookie sheet lined with aluminum foil in the oven. Be careful extracting the board from the oven as not to jar any surface mount components from their locations.
On a side note, I did not come up with this idea, just borrowed what other people had tried for other JetDirect card issues.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by sparkyjack (8/31/09 1:30 PM) reply | + / - | I purchased one of these for $100 as it was a demo at a local office supply store. Printer had done 8 pages when I got it home.
I was very happy with it up until it started to flake out as many have documented here.
After thinking about the large number of failures and considering that I had nothing to loose I took a gamble.
Disclaimer: Should you choose to do the following steps you are doing so at your own risk to your property. Your results may vary, I make no guarantees that what I did will work for you. Keep in mind I did this 3 days ago, I could go home this evening and find that the printer is totally dead again. If things blow up don't call me or blame me.
You have been warned.
I was betting the problem was related to the Ball Grid Pin array soldering of the chip to the formatter board. I removed the formatter, placed it face down on three ball of tin aluminum foil on a cookie sheet and baked it at 350F for 8 minutes. Remove from oven and let cool undisturbed. I then reinstalled it in the printer and it seems to work fine.
This procedure has been tried with some success to repair video cards and XBOX 360s. Google for Ghetto Electronics Repair.
If you do choose to try this fix and it works for you please let me know. Yeah if it does not work for me please also let me know. I'd like to keep track.
Jack
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| Re: Laserjet P2015 displays Paper jam and Toner li by matmaxgeds (9/2/09 3:19 AM) reply | + / - | Hi,
I had the problem with the formatter board where the paper jam and toner lights are on / no printing. I first tested that it was the formatter board that was the problem by removing the LHS of the printer with a flat screwdriver to prise it off at the back (the whole side not just the hatch) and pressing the 'print without formatter' button hidden just below the bottom right of the formatter board with a pen - this worked (page with horizontal lines came out) so formatter was the problem
I took off the formatter and put it in the oven for 8 minutes at 190 celcius (375 farenheit) after cooling I replaced it and so far the printer is now working fine. Hypothesis - one of the solder joints is faulty?
Hope this also works for some of you.
Matt
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (9/3/09 5:33 PM) reply | + / - | I followed the advice about cooking the formatter board in the oven and after putting everything back together my old worthless POS printer is running like a champ! We'll see how long this lasts but for the time being I have a printer again. Thanks to everyone for their input and especially the guys who shared their tips on the board cooking method!!
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| Re: Laserjet P2015 displays Paper jam and Toner li by LuSuttonSimon (9/4/09 9:27 AM) reply | + / - | Hi,
I baked my formatter board in the oven at 350 for 8 minutes and now my P2015dn is up and running again. Thanks to everyone who shared the details on how to do this. I never would have tried this if the instructions weren't so explicit. This printer is in an elementary school and without the no-cost fix it would have ended up on the recycle pile. Thanks again!
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 | Re: Laserjet P2015 displays Paper jam and Toner lights by Rob S (9/4/09 4:08 PM) reply | + / - | No word back from the State AG.
But I have also baked my first board today with great results.
I will be doing the second one this weekend.
Rob S
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| Re: Laserjet P2015 displays Paper jam and Toner lights by EasyBake (9/7/09 1:24 PM) reply | + / - | After considering alternative$ decided to bake mine this morning 350 for 8min, 30min cooldown = Working network printer!
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Rob S (9/8/09 8:16 AM) reply | + / - | Second printer is now fixed.
Rob S
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| Re: Laserjet P2015 displays Paper jam and Toner lights by who922 (9/8/09 8:34 AM) reply | + / - | First of all, I don't understand the disclaimer Sparkyjack. If it doesn't work after we bake it, then we still have the large paper weight that we had before only it smells like cookies!
Anyway, baked mine yesterday and it works like a champ today. This printer has been out of a teacher's classroom since late April. No parts to be found and we were just spinning our wheels. Thanks for the great info!
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| Re: Laserjet P2015 displays Paper jam and Toner lights by hamiltm1 (9/8/09 12:24 PM) reply | + / - | I wanted to thank everyone on this thread! My HP P2015dn flaked out at 13 months old and HP was no help.
I used the board baking technique (8 minutes at 350 degrees) and my HP P2015dn is now working normally. I hope it lasts.
Shame on HP. Thanks again to everyone for saving me from throwing out a perfectly good printer.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Jimr555 (9/10/09 10:43 AM) reply | + / - | Un ... fregin..real !!!! The oven saved the day again! As you all described, HP was virtually useless in helping. I WAS under warranty but all they could suggest was 1) mail the unit back (at my cost) or 2) Pay $69 for a refurb unit. I requested local service and they could not direct me to any local service facilities and could not give any info regarding possible repair charges. With the dead end at HP, I resorted to the oven at 375 for 6 min and poof!!! printer fixed!!! Thanks to all of you who helped keep this printer from becoming a boat anchor and no thanks to HP for your lack of help! For my next printer, I'll try ANYTHING but HP!
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| Re: Laserjet P2015 displays Paper jam and Toner lights by jlkoch (9/10/09 6:04 PM) reply | + / - | Another victory!!
8 minutes at 350F.
Problem solved. Thanks a million!
Justin
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| Re: Laserjet P2015 displays Paper jam and Toner lights by cablemonkey (9/11/09 5:46 AM) reply | + / - | OK.... is this real? Is everyone really getting results from the oven? I hope so, I am going to try it this weekend and see what happens. I have 25 of them sitting in my repair room with the same problem. I hope it works, I am getting tired of calling HP every day.
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| Re: Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (9/11/09 6:25 AM) reply | + / - | Yeah it's real seems like HP (and to some extent us) got burned by a supplier not properly reflowng the ball grid pin array onto the circuit board. From what I understand this is the same problem that Microsoft has with the XBox 360.
With a pile of 25 broken ones you've got some serious baking to do.
What do you have to loose?
Good luck!
Jack
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| Re: Laserjet P2015 displays Paper jam and Toner lights by big_syster (9/11/09 3:57 PM) reply | + / - | Thanks to all who suggested the 'board baking' technique.
I have had two of our department's four P2015 machines show symptoms of a failed formatter board (intermittent problems then all status lights staying lit except for the paper jam light). Each time, the hardware crapped out on us just a month or two after the printers' warranties had expired.
I was VERY skeptical about putting a board in the oven, but after spending about $100 for a replacement board on the first printer, and getting the run-around from HP support with the second, I figured I didn't have anything to lose. I tried it last night as a last-ditch effort, and it WORKED!
It's a leap of faith, I know, so go at _your_own_risk_. Taking from the comments above, though, here are the exact steps that I used (with great success):
1. Preheated the oven to 350F
2. Removed the formatter from the printer (duh).
3. Removed the thin black piece of plastic by the memory socket.
4. To elevate the board in the oven, I placed it face down on three (golf ball-sized) balls of crumpled aluminum foil on a cookie sheet (that I had already lined with aluminum foil) taking care that the foil balls were not touching any of the soldered parts.
5. Baked it at 350F for 8 minutes exactly.
6. GENTLY removed the cookie sheet with board from oven and let cool undisturbed for several hours.
7. I then reinstalled the formatter board in the printer and it fired up without any problems whatsoever.
Since it had been suggested that these boards shipped with defective soldering, I'm not at all surprised that this technique worked. Regardless, I am absolutely thrilled that it did. Good luck to all.
-BHO
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| Re: Laserjet P2015 displays Paper jam and Toner lights by moe (9/11/09 5:31 PM) reply | + / - | I don't see where the risk is. If the formatter board doesn't work. You can't break it any worse. Heating it is either going to make it work, or it'll still be dead. Given the high success rate from the people who have tried it, where's the down side?
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| Re: Laserjet P2015 displays Paper jam and Toner lights by c900t (9/13/09 4:35 AM) reply | + / - | Add another 8min/350F baking success story!
Fighting with my 2015 for months now (out of warranty) came across this thread and - after convincing my wife to let me use her new dbl wall oven - printing w/o problems this morning.
We'll see how it holds up, but an easy fix to a frustrating problem - toughest part was getting permission . . .
Thanks again!
-Bob
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| Re: Laserjet P2015 displays Paper jam and Toner lights by pkasad (9/16/09 8:22 PM) reply | + / - | I am going to try put my formatter pcb in the OVEN , but how can i protect the female sockets of the connectors, because it is made of plastic( 06 )sockect on this pcb.Plesae let me know
THANKS
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Rob S (9/17/09 7:46 AM) reply | + / - | After 2 baked formatter board I saw no damage to any plastics.
Remember 350 degrees at 6 to 8 mins.
Rob S
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| Re: Laserjet P2015 displays Paper jam and Toner lights by c900t (9/17/09 5:11 PM) reply | + / - | Likewise, no problem getting the male connectors back into the board - actually tougher separating them during removal. Re-assembly was surprisingly easy. 8min@350F
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| Re: Laserjet P2015 displays Paper jam and Toner lights by pkasad (9/17/09 7:36 PM) reply | + / - | THANKS, I do it yesterday and works fine,
THANKS TO ALL
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| Re: Laserjet P2015 displays Paper jam and Toner li by Robbert (9/18/09 1:48 AM) reply | + / - | Baked the formatter for 8 min 175 degrees Celsius.
Replaced it. First it did not work but after a reset (hold the green button for 20 seconds while switching on the printer) it worked fine again.
THANKS!!!!
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Larq (9/20/09 5:22 PM) reply | + / - | Tally one more vote for baking 8 minutes @350F.
I had done sufficient troubleshooting to be certain I had a bad formatter board in my P2015d, so I had nothing to lose. After a few minutes of heat and a couple hours of cooling, I replaced the board and it worked great. I never would have believed it enough to try it if it hadn't worked for so many people.
Thanks to moe for the idea, and to all those who confirmed and added details to the procedure!
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Asnivor (9/22/09 2:11 AM) reply | + / - | And another one.
Baked in the oven - now working.
Fantastic.
Thank you.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by AdamT (9/24/09 4:38 AM) reply | + / - | Hi there - got given one of these faulty printers the other day and so trying to get it to work. Out of warranty - keen to try baking the formatter card - just wondering though there is a ram slot on the formatter card but no ram in it. Does it need this RAM slot filled to work?
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Rob S (9/24/09 7:41 AM) reply | + / - | No
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| Re: Laserjet P2015 displays Paper jam and Toner lights by AdamT (9/25/09 1:16 AM) reply | + / - | Thanks for the reply Rob - guess I'm off to do a bit of cooking tonight........
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Rob S (9/25/09 8:39 AM) reply | + / - | Don't forget the hot sauce.
Rob
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| Re: Laserjet P2015 displays Paper jam and Toner lights by who922 (9/25/09 8:53 AM) reply | + / - | Remember to take the black tape off where the ram goes before baking.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by JJ1971 (9/28/09 12:32 AM) reply | + / - | Thanks
another formatter board cooking success
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| Re: Laserjet P2015 displays Paper jam and Toner lights by AdamT (9/28/09 3:10 AM) reply | + / - | I think this is the best thing ever - my girlfriend thought I had a screw missing - little did she know it was crappy soldering........... This is great.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by healthup (9/28/09 8:37 AM) reply | + / - |
I baked 4 HP 4Ps (3 no power, 1 light printing) & 6 HP 4Ls (4 no power, 1 light printing, 1 sensor problem) the day before yesterday.
All 7 no power 4L/4Ps power on at once after baked magically.
But 1 4P died again after about 10 minutes later, baked again and atill useless.
1 4L tested this afternoon but no power again, baked another two times uselessly..........
Tested another one 4L at the same time that is still alive.
All the other 4P/4Ls do not test again yet, maybe another day I think and hope they are all healthy then.
The two 4P/4L with light printing are still the same.
The last one with sensor problem's 4L is still the same too.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (9/28/09 9:15 AM) reply | + / - | Just to clarify...should the side with the memory socket be face up or face down when you place it in the oven?
Thanks in advance.
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| Re: Re: Laserjet P2015 displays Paper jam and Toner lights by healthup (9/28/09 10:01 AM) reply | + / - | I did it with the memory socket faced down.
I think some plastic will be melted by heat and it really did on my HP 6L.
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| Re: Laserjet P2015 displays Paper jam and Toner li by dmzcompute (10/4/09 5:20 PM) reply | + / - | This works on later model printers as I think the quality control for the soldering of the formatter leaves a lot to be desired. I do not think it will work on older models with any consistency since those we made many years ago when different procedures were used and quality control was better. It seems that P2015 and later printer that develops this issue seem to come back to life about 95% of the time.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by e461me (10/8/09 7:28 AM) reply | + / - | I just baked 2 of these cards last night, came to work this morning installed back into the printer and so far haven't had any problems. Thanks for the great info.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by mcprinter (10/8/09 11:04 AM) reply | + / - | I have done one in my gas oven at home, resting on the rack with the chip upwards.
Gas mark 4 for 8 mins. Switched the oven off and left the board in until the oven and board had cooled.
All working now. Thanks for the info.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by pkasad (10/9/09 7:47 PM) reply | + / - | HELLO,
I backed it on 180C for 8min ,now all lights gone only show TONER empty light ON,and the printer still not working.
THANKS
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| Re: Laserjet P2015 displays Paper jam and Toner lights by moe (10/9/09 10:15 PM) reply | + / - | Someone liked my idea and posted it to Reddit. I don't miss much on the internet. http://www.reddit.com
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (10/14/09 3:42 PM) reply | + / - | Baked it according to procedure and successfully printed.
Another one for some HP steak sauce.
JR
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| Re: Re: Laserjet P2015 displays Paper jam and Toner lights by puck (10/16/09 2:46 AM) reply | + / - | Hi,
I've used this method to revive a HP M1522nf to life. The printer had been locking up randomly (usually shortly after printing something)
It worked pretty well, the only catch is that the backup battery on the board popped it's guts out. So I need to solder on a new battery, but given the cost difference between a new battery and a new printer, I'm happy with that.
Cheers!
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| Re: Re: Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (10/20/09 9:14 AM) reply | + / - | Mmmmm, I love oven chips!!
I have three 2015's one of which is showing the symptoms. I'm going to try the baking method tonight with a side of garlic bread!!
Good times
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Westis (10/21/09 12:11 AM) reply | + / - | The baking worked like a charm. The dead p2015n came back to life after the formatter was baked for 8 minutes in 175C.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by mooman (10/21/09 7:33 AM) reply | + / - | Hi
Can anyone tell me how to remove the formatter board? I dont see any method of getting into the printer - nor do I know what exactly I'm looking for by the way. What does this board look like & whereabouts is it located in the machine?
If I dont kill the printer in the process I'm sure baking will work on my faulty printer also
Many thanks
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Dublee (10/21/09 1:14 PM) reply | + / - | I had a P2015dn exhibiting the same symptoms - paper jam/toner lights light.
Per this thread, I baked the formatter board in a small table top oven at 375F for 8 minutes. The printer, amazingly, works now!
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Dublee (10/21/09 1:25 PM) reply | + / - | @mooman
If you do a search for P2015dn formatter board on ebay, you'll likely see a picture of it.
On the left side of the printer, if you remove the small cover and see the memory slot, that slot is part of the formatter board.
To remove the left panel, the back end of the printer is the open seam for the left panel - with no particular notch to pry. Use a flat-head screwdriver to carefully pry that opening. It should push out that left panel for you to remove.
Once the left panel is removed, the formatter board will be visible. Remove the four screws and gently unhook the few ribbon/wire connectors... then bake.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (10/22/09 10:10 AM) reply | + / - | The baking at 360F for 8 minutes worked for me, too!
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (10/22/09 11:17 AM) reply | + / - | The formatter board is notorious for crazy signals and blows without reason. Change that first
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (10/22/09 1:41 PM) reply | + / - | Add one more crazy cookoff to success rate. Found the printer, it worked as it should, then suddenly this error came. Found this thread, cooked it about 30 min ago, now she'sa printing fine.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (10/22/09 3:06 PM) reply | + / - | The oven solution worked for me! 10 minutes @ 350 F., 2 hours of cooling. Thanks to Moe and others who suggested and tried this!
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (10/22/09 7:19 PM) reply | + / - | Unbelievable! Thank you! This actually worked! Was about to toss mine into the trash last night when I googled and came across this thread.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by mooman (10/23/09 7:43 AM) reply | + / - | Another success story, yet another 2015n has arised from the dead!!!
Thanks to all for posting.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by NorwayWalker (10/23/09 10:32 AM) reply | + / - | Many, many thanks. Just finished cooking my Formatter Board for the recommended 8 minutes at 350F. After cooling it went back in and, Voila! Problem solved.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Rob S (10/23/09 2:36 PM) reply | + / - | Moe
Have you looked in to your own cooking show yet.
I just save a JD 610n card, 350f degrees at 8mins.
On this one I used a honey glaze.
Thankyou Moe.
Rob S
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| Re: Laserjet P2015 displays Paper jam and Toner lights by sbrownduke (10/25/09 9:38 PM) reply | + / - | P2015 with those nasty symptoms...
Baked at 250F for 10 minutes (no need to remove the black or white paper at the lower temp). Cooled for about 25-30 minutes. Back in the printer, and after one slow power-up sequence, printing successfully!
Thanks!!!
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Westis (10/26/09 2:27 AM) reply | + / - | As stated above I got the printer working by baking the formatter board but apparently it was a temporary fix. Its hangs on boot again. Leaving only the paperjam light on. Sometimes it boots as far as lighting the toner light too.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by AcadiaTech (10/26/09 6:39 AM) reply | + / - | I baked the board in a toaster oven. Worked great. I have a couple dead JD 610n cards I'm going to try as well.
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| Re: Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (10/26/09 12:25 PM) reply | + / - | What does the formatter board look like? I would like to try this out. I have 3 printers like this that do not work at my school. They are on my list of items to delete... I don't have anything to lose...
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| Re: Laserjet P2015 displays Paper jam and Toner li by dmzcompute (10/26/09 7:11 PM) reply | + / - | I really do not think 250 degrees F is hot enough. I did 3 2015N boards and 17 jedirect 610 and 615 over the weekend and all but 1 tested good. I have one of the 2015N boards in a printer cooking overnight to see if the freeze has now stopped. One of the other I put in the printer this morning and it lasted to the end of the day when I put in the one that is now in the printer.
Here is what I found:
Lead solder
Tin/lead solders, also called soft solders, are commercially available with tin concentrations between 5% and 70% by weight. The greater the tin concentration, the greater the solder’s tensile and shear strengths. At the retail level, the two most common alloys are 60/40 Sn/Pb which melts at 370 °F or 188 °C and 63/37 Sn/Pb used principally in electrical work. The 63/37 ratio is notable in that it is a eutectic mixture, which means:
It has the lowest melting point (183 °C or 361.4 °F) of all the tin/lead alloys; and the melting point is truly a point — not a range
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| Re: Re: Laserjet P2015 displays Paper jam and Toner li by sbrownduke (10/27/09 6:07 AM) reply | + / - |
You may be right that 250F is too low. However, given that mine seems to have worked at that temp, I am suspicious that part of the issue with these boards may be some experimentation by the fabricating companies with different new solders/alloys given the push to move away from lead-based solders in the last few years. Some of these alternatives have melting points below 300F (see, for example, "Principles of Soldering" By Giles Humpston, David M. Jacobson), but how well they were tested in particular contexts is questionable.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by mosbad (10/27/09 6:46 AM) reply | + / - | Ha! You guy are great, really doing well with the helps and ideas u dish out to fellow brothers. I am in East Africa and i ,ve just try the magic baking sustem, gues what, my printer springs back to life. Many thank to u guys, am grateful.
mosbad.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by mosbad (10/27/09 6:48 AM) reply | + / - | Ha! You guy are great, really doing well with the helps and ideas u dish out to fellow brothers. I am in East Africa and i ,ve just try the magic baking sustem, gues what, my printer springs back to life. Many thank to u guys, am grateful.
mosbad.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by stevenkw (10/27/09 5:42 PM) reply | + / - | We have a 2015 got exactly the same problem since a few days ago. Occasionally it powered up good. Before I found this forum, I did a firmware update when it was in a working state. The printer went into the two light mode half way through the update. Now I got a 2015 with no working firmware. Does anyone know how to force a firmware update? I wish I saw this forum earlier so I can bake the formatter as we do electronics repair here. We have all sorts of gears to do soldering. Its a bit late now. I just wish someone knows how to force a firmware update. Any help is welcome. Thanks.
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| Re: Laserjet P2015 displays Paper jam and Toner li by dmzcompute (10/27/09 6:20 PM) reply | + / - | No way. This printer came with 2 different formatters and the firmware was not interchangeable so hp pulled it off the site. What you used was a pirated version that probably fried the board. Firmware has been on the hp site in over 1 year so I do not know where you got your firmware but you are just out of luck.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by bradhick (10/30/09 12:27 PM) reply | + / - | Yet another success story at 350F for 8 minutes! While I'm relatively handy, I've never really worked on computers at all, and this was a relatively easy fix to a problem that HP should never have allowed to happen. I've had the printer for 17 months and it was a real workhorse until 2 weeks ago. Thanks to everybody here who initially suggested this and then gave positive feedback that it worked and no thanks, of course, to HP!
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| Re: Re: Laserjet P2015 displays Paper jam and Tone by dmzcompute (10/30/09 5:05 PM) reply | + / - | That is why it is hidden, because you can fry the board if using the wrong version. Baking the board is the only way to truly fix this printer's formatter issues. Firmware upgrade or change is bogus as the problem with this board is cold solder joints and firmware can not correct a hardware problem only software.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by HBEC (11/3/09 8:00 PM) reply | + / - | It's taken me about 2 weeks to have the courage to 'bake' my formatter. I finally decided I had nothing to lose. It worked! My printer appears to be functioning normally. Why couldn't HP have been more helpful?
Thank you for the easy solution.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Simonne (11/4/09 8:10 AM) reply | + / - | My principal thinks I am the bomb. I just saved us $1200 by fixing these 3 printers. Maybe she'll get me one of those laser color printers I've been wanting...
Thanks to all who suggested baking the formatting board and all the comments from everyone who said this weird fix really worked. Awesome!
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| Re: Laserjet P2015 displays Paper jam and Toner lights by BigE55 (11/6/09 9:54 AM) reply | + / - | It works. 350 degrees F for 8 minutes.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Yvanblo (11/17/09 8:14 AM) reply | + / - | Ok, first things first. I was extremely skeptical about this whole baking the circuit board thing. I figured it must be some cruel joke. However... it actually works!
To hopefully solidify anyone else's hesitance to try this, I live in Olympia WA, and work in the IT department at a medical clinic. One of our printers (our only 2015) started acting up. The thing would fall asleep and not wake up, or would show a paper jam when there was not one. There were a couple more issues as well, but they were single occurance, so no big deal.
Give this a shot if you have a 2015 that is acting up. What do you have to lose. The baking does not, and can not, to my knowledge, cause any harm to your board. Most solder melts at a much higher temerature than 350, so as long as your oven (I used a toaster oven) has a good thermostat, and you don't bake to long (or use a marranode), this is very safe. --DM--
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| Re: Laserjet P2015 displays Paper jam and Toner lights by fixer upper (11/17/09 3:35 PM) reply | + / - | I baked the formatter board for 8 min. in 380F to be safe (make sure the solder actually melts properly). The fix WORKED and I thank you all for sharing your knowledge.
Here's my experience:
1. To get to the formatter board take off the left plastic panel - pry it open with flat screwdriver from the back. Pictures here http://www.laserpros.com/tech_tip_P2015.asp
2. Be gentle unplugging all ribbon cables before taking out the four philips #2 screws holding the formatter board in place.
3. The oven temp. (380F in my case) is safe for all plastics on the board, but be sure to remove the large black, and the small white sticker from it. You may put them back afterwards.
4. Preheat the oven first. Four small 1/2 inch machine screws and nuts placed in the four mounting holes will be the best to hold the board off the cookie tray. I baked mine with the heavy components side (USB connector) facing upwards.
5. After 8 min. baking remove it GENTLY. Avoid dropping the board while hot - this could cause some parts to fall off the board. Let it cool for 15 minutes before installing it back into the printer.
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| Re: Laserjet P2015 displays Paper jam and Toner li by Anonymous (11/17/09 8:25 PM) reply | + / - | Thank you! I didn't think I had anything to lose and it totally worked. I love the 1 inch screw idea to hold up the board while it is on the baking pan. 8 minutes exactly! Put it back in and bam! It works perfect! You all are amazing.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (11/18/09 7:15 AM) reply | + / - | Another success story for baking the formatting board on the P2015dn. From this forum I pulled and baked the board at 350F for 8 minutes, cooled and reinstalled. It did not work. Pulled the board again some days later and baked at 375F for 8 minutes, cooled in the oven with the door open, reinstalled and printer now works perfectly. I did not remove any stickers from the board and heated it by placing in a glass baking dish, component side up and did not touch it until cool. Thanks for the help.
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| Re: Laserjet P2015 displays Paper jam and Toner li by Anonymous (11/18/09 2:10 PM) reply | + / - | To note, I was the previous responder (8:25 PM, two posts up) and I did remove one barcode sticker and the black plastic sheet about an inch wide and two inches tall. I held the board up using four screws stuck into the screw holes in the board. Amazing!
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (11/20/09 12:53 AM) reply | + / - | baked the formatter board at 180°C for 7 min (not preheated)and seems to work fine now. All lights are off after starting, exept the green led.
I used a simple dish and one screw to keep the board up. the other corner of the board was sustained by the edge of the dish an the usb-connector sustained the rest. it took about 10 min, incl cooling down.
thanks for great help to all of you.
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| Re: Laserjet P2015 displays Paper jam and Toner li by Aadu (11/23/09 8:06 AM) reply | + / - | This is awesome! I had the same problem, took it to a local service centre and I was quoted EUR 180.- for replacing the formatter board. Add another EUR 20 and you get a new similar printer..
I baked my board with the plastic joints faced down for 6 minutes at 190deg Celsius. And it works perfect :D
Let's see if it continues working..
Thanks for advice!
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| Re: Laserjet P2015 displays Paper jam and Toner lights by DylanF (11/24/09 5:18 AM) reply | + / - | Would this be 350 deg FARENHEIGHT or CELSIUS?
Regards
D
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| Re: Laserjet P2015 displays Paper jam and Toner lights by DylanF (11/24/09 5:19 AM) reply | + / - | Would this be 350 deg FARENHEIGHT or CELSIUS?
Regards
D
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Rob S (11/24/09 7:29 AM) reply | + / - | Farengeight. 350 celsius would do some damage.
Rob S
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (11/24/09 7:58 AM) reply | + / - | Another success story. P2015n - 350F for 8 minutes and now it works like a champ!
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| Re: Laserjet P2015 displays Paper jam and Toner lights by DylanF (11/24/09 9:49 PM) reply | + / - | Figured as much Rob so i did it at 180 deg C and it worked beautifuly. Printer is now catching up outstanding print work. Thanks for the great and simple solution.
Regards
Dyl
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| Re: Laserjet P2015 displays Paper jam and Toner lights by blasikin (11/24/09 10:11 PM) reply | + / - | Thank you posters! Thank you internet! I owe you about $200!!! Most useful information found on the internet in ages.
Maybe I missed the info, but found taking off the entire left side panel took a flat head screw driver levered into the edges on the back and front of the machine to pop it off...
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (11/25/09 5:49 AM) reply | + / - | Worked here too in two P2015dn -printers. 5min 190celcius. \o/
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| Re: Laserjet P2015 displays Paper jam and Toner lights by DylanF (11/27/09 1:51 AM) reply | + / - | Printer number 2 now working also.
Regards
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| Re: Laserjet P2015 displays Paper jam and Toner lights by rhomaine (11/30/09 2:45 PM) reply | + / - | i have a laserjet p2015dn printer and i baked the board and the ready,manual feed,attention light is on all the time
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| Re: Laserjet P2015 displays Paper jam and Toner lights by MrG72 (12/4/09 3:23 AM) reply | + / - | I successfully baked 3 formatter boards! Thanks for the tip. Anyone know how long these "repaired" printers will work?
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Tom09 (12/10/09 12:47 PM) reply | + / - | Incredible - thanks to all "bakers" on this site!
First I couldn't believe what I read - but it made sense. The errors occured after two years - and they occured more often (no response to the network, no Ready-LED, printer stuck with other LEDs alight ...).
The printer only worked in one out of ten tries, so i looked for a screwdriver ... 8min@190C ... half an hour of cooling ... the printer was alive again.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Rich G (12/11/09 9:34 AM) reply | + / - | Just successfully baked a p2015d formatter board and the printer works like a champ now! Worse case scenario: I vent my frustration on smoked HP board. Ha! Take that HP. Thanks everyone for your posts and tips!
Rich G
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| Re: Laserjet P2015 displays Paper jam and Toner lights by gc1017 (12/14/09 9:08 PM) reply | + / - | It worked for me, too. :) Thanks so much for the information. It's great when smart people share.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by rlhester (12/16/09 8:30 AM) reply | + / - | i had my doubts, but this hack fixed it right up! THANKS!!!!
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| Laserjet P2015 displays Paper jam and Toner lights by Anonymous (12/21/09 8:22 PM) reply | + / - | I need some clear pitures about this printer problems
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| Re: Laserjet P2015 displays Paper jam and Toner lights by moe (12/21/09 8:26 PM) reply | + / - | 100 other people read this thread and had success and you need pictures. Why?
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Rob S (12/22/09 7:54 AM) reply | + / - | Here is a link to the service manual.
http://www.feedroller.com
Maybe that has what you need.
Rob S
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| Re: Laserjet P2015 displays Paper jam and Toner lights by srmedava (12/26/09 9:52 PM) reply | + / - | Yep, the guys here are awesome. I have a P2015dn and I baked mine too at 350F for 8 mins and let it cool for 15 mins. After that it works perfectly.
You guys are the best.
MM
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| Re: Re: Laserjet P2015 displays Paper jam and Tone by Board Baker (12/30/09 10:22 AM) reply | + / - | Followed this exactly...preheat to 350, bake for 8 minutes EXACTLY. Allowed it to cool and volia it worked!!! Thanks, it saved me hours of frustration and a new printer.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by NKUK (1/5/10 6:21 AM) reply | +1 + / - | Another happy baker here! thanks
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Rob S (1/5/10 1:07 PM) reply | + / - | Latest update from my state attorney general.
An unfortuneate error occired in your file follow-up and has just come to my attention. Due to this delay in the processing of your file, our office has recently forwarded a second copy of your complaint to Hewlett Packard Corp. requesting a response to your complaint.
We have requested a response to your complaint within seven business days. If a response is not received within that time, we will make a final attempt to contact the business for its response. If we do not receive a response from the business, we will contact you again with possible alternatives that may be available to you.
If needed I will supply the full email.
Rob S
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| Re: Laserjet P2015 displays Paper jam and Toner li by dmzcompute (1/5/10 7:45 PM) reply | + / - | Rob,
Just to let you know hp has issued a service note but it is very limited. They claim that the formatter issue is only recent and will only extend the warranty for 1 year for printers that were made after 1 Jan 08. In other words if your printer was made on 1 Feb 08 they will now replace the formatter until 1 Feb 10.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (1/7/10 4:04 PM) reply | + / - | FYI I baked mine and it's working again. I did 350F for 8 minutes on a cookie sheet, face up. With mine, I placed screws in the board so the bottom wasn't touching the cookie sheet.
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| Re: Laserjet P2015 displays Paper jam and Toner li by Allie (1/10/10 7:44 PM) reply | + / - | Just had my second breakdown in 4 months - I already replaced this guy once and don't have the cash to do it again - am considering the shake n bake method - thanks for all the posts and I'll tell you how it works!
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| Re: Laserjet P2015 displays Paper jam and Toner lights by snewo (1/10/10 9:31 PM) reply | + / - | Thanks to all of you who have posted on this site.
Someone gave me an HP P2015 printer because it had quit working. I had always thought that HP produced great products and I was sure I could make this printer work. Fortunately, I found this site which explained my “new” printer’s problem and how to solve it. The technique of baking at 375 degrees F for 8 minutes solved the problem, so I now have a good printer to give to someone.
I was puzzled about unplugging the connectors, so I will give a detailed description of what I did in case it is helpful to someone else.
Remove the paper tray and the toner cartridge and open the rear door. Using two wide-blade screwdrivers, pry open the left side cover at the back of the machine. When the cover pops loose at the back, slide it forward and unhook it from the tabs at the front. The formatter board is now accessible.
At the lower right corner of the board is a 28-pin ribbon connector (labeled J2) and a two-wire connector (labeled H6.) At the upper right corner of the board you will see a 13-pin ribbon connector (labeled J3) and to its left is a 6-pin wire connector (labeled H5.) At the upper left corner of the board is a 9-pin wire connector labeled H7.
I wasn’t familiar with these connectors and I couldn’t decide how to disconnect them. After asking a friend, I learned that all of them unplug by pulling off the mating parts toward the edge of the board, parallel to the surface of the board. Except for H6, the white plastic connector shells are soldered to the board and are a part of the board. In my case, at least, the white plastic part at H6 is part of the wiring harness, not part of the board, and so it has to be pulled off the board.
I’m not sure if there are static-sensitive components on the board, but I assume there are. Therefore, I tried to keep a hand or a finger in contact with the printer chassis while I was touching the board or wires. The ribbon connectors are easily unplugged by gently tugging on the ribbon, first on one edge, then the other. The wider ribbon (at J2) is harder to unplug because the friction is greater for the wide ribbon.
The wires plugging into H5 and H7 are each captured in a black plastic connector on my printer. This black plastic connector must be pulled out of the white plastic shell. I used an ice pick(!) to get a “bite” on the ends of the black plastic connector. Using the ice pick, I pulled up on first one end, then the other, of the black plastic connector. By wiggling the connector a few times in this way, the connector pulled out of the shell. Because of the extra friction, the 9-pin connector was harder to unplug than the 6-pin connector.
I found the 2-wire connector at H6 the hardest to unplug. It mates to two pins that stick up through the board, but are bent over so that they are parallel to the board. I finally pushed down on the white plastic connector with a screwdriver, trying to push it off the edge of the board, while wiggling the connector sideways. It might not have been quite so difficult to unplug if I had know exactly how the connector was made.
As other posters have done, I peeled off the big black strip and the small white strip (with a bar code and part number), then supported the board with four #6 screws with two hex nuts on each screw. This allowed me to suspend the board about 1-1/4 inch above the metal pan in which I baked it. I preheated the oven and the metal pan to 375 degrees F. I placed the board in the pan and baked it for 8 minutes, then removed the pan to allow it to cool. It was cool within 15 minutes or so, then I reattached it to the printer chassis.
The only part of the reassembly that was a little problem was reconnecting the 28-pin ribbon connector. I finally turned the printer on its side to make it easier to see what I was doing. It still took a while to get the ribbon into the slot, because of the friction. Just push on one edge, then the other and it will finally start to slide in. Keep wiggling and pushing until it is back in place.
I hope this is a help to anyone who might question his/her ability to make this simple repair.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by david chen (1/11/10 11:37 AM) reply | + / - | The service manual is at http://www.feedroller.com. I just successfully baked my printer, but not before contacting HP. They wanted $25 just to diagnose the problem.
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| Re: Re: Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (1/11/10 11:02 PM) reply | + / - | Please send me the pictures
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (1/12/10 7:40 AM) reply | + / - | Due to all of the success above, this seems redundant, but baking the PCB fixed the printer I was having issues with.
Thanks all.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Rob S (1/12/10 8:53 AM) reply | + / - | Not redundant at all. This success may (I sorta doubt it)show HP the error of it's way. And the more info provided to my state's AG the better.
At least HP has produced a service note per DMZ on the problem.
Maybe they have a bigger oven.
By the way thanks for the info DMZ.
Rob S
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Dan_G (1/13/10 9:44 AM) reply | + / - | Just had this happen to my P2015. Printer is just under 1yr out of warranty. Called HP, told them I knew it was the formatter board and that it was a mfg defect. Instantly set up a local repair option which, luckily, is w/ a company that shares my comapny's parking lot. I was pleasantly surprised by the lack of fight on their part.
Breaks again, I'm baking the crap out of the board. Thanks guys!
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Platinum (1/14/10 2:38 PM) reply | + / - | Hey everyone. Just to make sure, I peeled off the white strip. But which black strip do you mean? Not the black boxes on U1 or U2, right? I'm not into hardware as you can see...
And is it right, I just unplugged the cable in H6, but the white box it was in, remains?
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| Re: Laserjet P2015 displays Paper jam and Toner lights by themill (1/16/10 7:00 AM) reply | + / - | I had exactly this problem with my P2015d and, having read this thread, contacted HP support through their web chat, expecting the worst.
After going through the usual tests that front-line support people want you to do ("please check that there is no jammed paper"...) I was told:
"this seems to a formatter failure issue. We have extended the warranty for this issue."
And so a courier pick up was organised for the next day and I will apparently have a fixed printer returned to me in a few days' time and the fix is being done for free. (This printer was 3 months out of warranty.)
Useful for others to know this too!
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| Re: Laserjet P2015 displays Paper jam and Toner lights by HBEC (1/16/10 9:09 PM) reply | + / - | On 11/03/09 I wrote to say that I'd 'baked' the formatter and that my P2015d printer was working. Yesterday it reverted to it's prebaked state (toner and jam lights on and red exclamation mark indicating printer is offline).
I've just baked it again, this time for 8 1/2 minutes at 360 degrees. I'm able to print now and I hope this fix lasts!
HBec
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Platinum (1/18/10 2:04 AM) reply | + / - | I just wanted to let you guys now, that I baked it -with success. The Printer is working fine now .
Thx to all of you.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (1/19/10 4:00 PM) reply | +1 + / - | I'M BAKED! and I baked the board and it works now! Thanks guys!
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Christine S. (1/20/10 1:58 PM) reply | + / - | My office has a similar problem with our printer, but only the toner and ready lights are on--not the paper jam. We have tried 3 brand new toner cartridges from different retailers, and are now convinced that this isn't a toner issue. I have tried resetting the printer already, but no luck. Might this problem be related to the formatter board as well? I am hesitant to bake the board if this is another issue entirely. Any ideas?
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| Re: Laserjet P2015 displays Paper jam and Toner li by dmzcompute (1/20/10 4:35 PM) reply | + / - | Are the toners hp oem or aftermarket. Your error is not usually associated with the formatter issue since yours is just saying the toner is low if the light is on solid. If the light blinks then you are out of toner. So in your case the printer should still print. Press the big button for a couple of seconds and see if the printer prints.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Christine S. (1/20/10 6:56 PM) reply | + / - | Thanks for your help, dmzcompute. We discovered that it was a connection issue. The hp test page printed just fine, but the test page sent from the computer didn't. We just deleted the printer and re-added it, and that seemed to work.
However, the toner light remained on, so we're thinking now that we could just be chugging through that stuff faster than we did before. We'll observe over the next few months to see how that goes. As long as the printer prints, we're happy. Thanks again!
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| Re: Laserjet P2015 displays Paper jam and Toner li by Allie (1/21/10 8:47 AM) reply | + / - | I did the bake about a week ago and it's been working ever since. I get some scary lights when I turn it on, but after about 30 seconds it's ready to go. I don't know how long it will keep working, but I'm happy for now. I'm also complaining to HP.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by LaserBaker (1/21/10 2:46 PM) reply | + / - | Some pictures of the baking process
6 minutes at 180C. I made sure to preheat the oven thoroughly as the first time the temperature light went off it actually overshot the target temperature by 30. Wait until the temperature light has gone off, on and off again before baking.
I placed the board on top of three A4's which got a slight tan during the process. After carefully removing it from the oven I let it cool for about 15 minutes before putting it back in the printer. Needless to say that printer now works again. The thing had two recent 49.xxxx errors in the log (at about 96000 pages), time will tell if they come back. In that case the thing will go in the oven again...
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| Re: Laserjet P2015 displays Paper jam and Toner lights by bruges (1/22/10 1:02 AM) reply | + / - | Laserjet 2015. After a 5 minutes bake at 250 C have put the formatter board back in and it's now working well. Used the printer all of yesterday, no funny error light appearing and my PC recognises it as a P2015. Something that was'nt previously happening. Thanks for the advice, although I had my doubts..
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (1/26/10 1:11 PM) reply | + / - | Apparently our P2015dn 's formatter board was under-baked as well. Did the recipe for 8 minutes at 350 degrees and so far it has worked.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by bruges (1/28/10 8:15 AM) reply | + / - | Another baked formatter board, slightly less time so no sockets fell off like the last time. The 2015 went back to our Cancer Centre this morning, works great. Pity I did'nt find out about this baking / resoldering trick a few years ago. i must have thrown out abouy a dozen of the out of waranty P2015's.
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| Re: Re: Laserjet P2015 displays Paper jam and Toner li by flemar (1/28/10 11:44 AM) reply | + / - | Hey dmzcompute,
We have 2 of these printers that failed recently just after the warranty had expired. Did you happen to have a link that I can refer to, so I can email HP for warranty and to show the authorized HP repair service centers?
Thank you,
flemar
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| Re: Laserjet P2015 displays Paper jam and Toner lights by BwanaDK (2/1/10 2:45 AM) reply | + / - | Another baked formatter board confirmed to be working. Thank you very much for this info, very valuable.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Rob S (2/1/10 4:55 PM) reply | + / - | Well so much for my state government.
Rob McKenna
ATTORNEY GENERAL OF WASHINGTON
Consumer Protection Division
PO Box 2317 Tacoma, WA 98401 (253) 593-2906
2/1/2010
Rob Sandberg
6223 W Deschutes
Kennewick, WA 99336
RE: Hewlett-Packard Corp
File #: 347545
Dear Rob Sandberg:
Hewlett-Packard Corp has not responded to our correspondence concerning your complaint.
Our office does not have the legal authority to force either party to respond or resolve disputes. We regret that we are unable to provide further assistance to you in this situation.
Although our office was unable to favorably resolve your consumer complaint, it does not necessarily reflect on the validity of your claim. Nor does it reflect on the fact that our office may determine that legal action on behalf of the public interest is warranted in the future. Your complaint will become part of our public record of this firms business practices.
You may wish to contact a private attorney to assist you, or contact Small Claims Court in your County for information on filing a lawsuit. You may find information at the following website:
We regret that we are not able to help you at this time. The firms failure to respond has been noted in your complaint file.
Thank you for taking the time to contact our office.
I'm just glad the fix provided here works.
Rob S
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| Re: Laserjet P2015 displays Paper jam and Toner lights by parrish (2/1/10 6:16 PM) reply | + / - | I've just repaired one of these printers and will, likely, have another to repair next week.
Instead of baking the entire board I decided to attack the specific chip that has the bad solder connections. This is the BGA chip near the center of the board with the HP logo. Having repaired a few HP DV2000/6000/9000 laptops with a similiar problem (the nVidia GPU chip developes a bad solder connection due to a VERY poor design of the heat sink) I figured this repair would be similiar- and it was.
Instead of baking the entire board you can use a good heat gun (I have a Weller 6966C) to heat just that BGA chip. You want to get it hot enough to reflow the solder- so something like a hair dryer will absolutely not work. You need something that can produce upwards of 800F temps at the tip. I have heard of others using heat guns that you can buy at places like Lowes that are meant for paint removal- but that's like using a sledgehammer to drive in a finish nail.
You will want to heat the BGA chip for a few minutes- moving the heat gun around the chip (you don't want to overheat one area of the chip). DO NOT bump or move the board while you do this as some of the surrounding SMT devices may become heated enough that the solder melts- meaning they can be moved very easily. That's also another reason I'm not a fan of the Lowe's heat gun trick as those produce a lot of air which can blow the SMTs right off the board.
Then let the board cool for a few minutes. So far so good! As I said, this same trick works on the DVx000 laptops- for how long is anyone's guess though.
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| Re: Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (2/2/10 9:04 AM) reply | + / - | It worked for me. Thank you very much. Beaumont Texas 2-2-2010
www.BayneDM.com
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| Re: Laserjet P2015 displays Paper jam and Toner li by dmzcompute (2/2/10 4:12 PM) reply | + / - | I think that 99.999999% of the people do not have access to a heat gun but they all have access to a oven. When you figure what it will cost for a heat gun and how much it costs in gas or electric to heat the board at 350F for 8 minutes I think it is prudent for users to use the oven method. The success rate just for this thread shows the method works, is easy, and is cost effective.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by LaserBaker (2/2/10 4:32 PM) reply | + / - | Another issue with using a heat gun is that it creates more local stress in the board because of temperature differences, especially when applied to a large component like the processor. Using an oven avoids most of this, is easier, cheaper, quicker, can be done in parallel and by one person. It also 'fixes' any contact problems elsewhere on the board which would take a laborious debugging process when using a heat gun. In short an oven is the way to fix these boards. A heat gun is nice to have when you want to remove components from the board for repair or replacement but it is not the tool to use for this type of repair.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Rob S (2/3/10 7:49 AM) reply | + / - | Baked my third formatter board for a P2015 last night.
Works like a champ.
Moe what will your next reciepe be?
Thanks again
Rob S
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| Re: Laserjet P2015 displays Paper jam and Toner lights by urs (2/3/10 2:56 PM) reply | + / - | Amazing. After the usual run around from HP - denial of support even though they had to replace the formatter once already while still under warranty - I did the oven bake fix. It worked!
Thanks to moe for the original suggestion and all who provided supporting testimony and additional details!
The forests will be happy - I use two-sided with the 2015dn but my other printer is only one-sided.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by slipman (2/4/10 5:51 PM) reply | + / - | In early December this printer was replaced at our facility because it was problematic. Normally it would've been thrown out, but I wanted to try to save it because it had an ethernet interface. After struggling with it for an hour or 2 I was ready to trash it but found this thread. I set it aside, and just now finished cooking and reinstalling the board. I was sure it wouldn't work because the oven got really hot and melted the black plastic thing and stunk the place up - but it worked perfectly as soon as I plugged it in. Hilarious!
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Mohibullah Farzam (2/6/10 12:33 AM) reply | + / - | I am posting my comments from Mazar-e-Sharif Afghanistan,
Thanks for the great supports, I also had the same problem! I thought somehow the paper register and toner sensors are faulty, and even I completely checked its mechnics but couldn't get the problem solved. After I put the formatter board over the oven, it works really wonderful.
Great,
Farzam
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| Re: Laserjet P2015 displays Paper jam and Toner lights by ronangel (2/7/10 12:07 AM) reply | + / - | left tape on ram bit but OK . placed under grill electric in microwave oven (did NOT use microwave which would have destroyed board instantly) for 10mins face down.let cool all working of self test OK now.(so far)
thanks
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| Re: Laserjet P2015 displays Paper jam and Toner li by dmzcompute (edited 2/12/10 5:20 AM) reply | + / - | People lets stop trying to confuse people here with all the different methods. Simple. Remove board and remove tape by memory slot if there. Prop up on four corners and place in a baking pan or similar so the board does not touch anything. Preheat regular oven to 350F (177C), place in oven for 8 minutes. Remove and let cool for 30 minutes and put back in printer. All these I used 10 minutes at 375 and this type of grill and left tape on, etc, etc etc confuse new people who have never done something like this. They need simple concise directions without the added variations. I know it is not intentional but many will not even try the method since all these posts with variations make it confusing.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (2/8/10 10:55 AM) reply | + / - | Add one more happy customer for the "bake the board" fix.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by TRJ (2/9/10 6:51 AM) reply | + / - | Thanks a lot for the cooking tips. Saved me a hundred bucks. Don't mean to confuse anyone with different methods, but you should add a couple minutes to the couking time if you also have a pizza in there.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by moe (2/9/10 9:47 AM) reply | + / - | Here's another tip. If you have a wife, don't bake any boards with her around. Mine complains for hours about the smell. Might be a good idea to bake a pizza or cookies to cover it up.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by jpk (2/9/10 12:11 PM) reply | + / - | OK...OK... I'm a believer now and I'm skeptical in nature when reading some of these threads.
When I read all of the postings about baking the 'formatter' card I just laughed and then decided what do I have to loose????? OK...if it didn't work, I would loose 10 minutes and whatever the power was to bake the card. I probably should get the boss to reimburse me for the cost savings...yeah right and that'll happen when pigs fly....
Note, I said... "If it didn't work"
BUT BAKING THE 'formatter' card DID WORK!!!!!!!
My settings were 380 degrees (pre-heated) for 10 minutes in a pyrex 9X13 glass dish.
The above...worked 2 for 2.
I would have NEVER believed it either till I tried it.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by mlw (2/10/10 6:27 AM) reply | + / - | Thanks to who ever thought of baking the formatter board but it worked.
I'm 1 for 1 right now but have 4 other printer on the plant floor that could go at any time.
Yes I will bake them as well.
Thanks.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by rtd (2/11/10 2:28 AM) reply | + / - | Thanks for the thread and all the helpful info. City University London 3-yr old lab printer P2015 was showing same trouble, last night baked the formatter board as advised, and now printer is working again. Thought printer was finished... but now it has been reclaimed. Very grateful!
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Spicegirl (2/12/10 1:26 AM) reply | + / - | When my colleague asked me to bake the formatter board on their P2015N, I thought they were taking the p.... I love to cook but I thought this request quite mad ! Well, I'm converted ....... baking this board for pre-heated Gas Mark 4 (350F on electric) for 8 minutes really does work. Baked last night, allowed to cool thoroughly, fitted this morning and now printing as good as gold - I hope it lasts.
Many thanks to the very clever people out there.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Slugdjur (2/12/10 7:17 AM) reply | + / - | Hi guys!
I had a P2015 who had it's Paper jam light on constantly and I put it in the owen for 8min and 190C (374F). WORKED like a charm.
And I did the same with a P3005 who was acting up and randomly stuck on bootup and hanged during prints, 8min and 190C (374F).
Alive and kicking like never before.
Thanks for this amazing tip!
Regards,
Henrik
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (2/15/10 3:12 PM) reply | + / - | Just want to add that I had same problem on p2015d - jam light constantly on and orange.
Followed dmzcompute's instructions exactly and it works!
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (2/17/10 3:24 PM) reply | + / - | I have 6 p2015 formatter pcb's i'm going to bake tonight. Will let you know what happens.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (2/18/10 6:02 PM) reply | + / - | Yes - Baking the formatter as described really does work! I had my bosses HP 2015 printer with the dreaded error lights that would not go away (paper & toner). I tried baking the formatter board at 400 for 8 minutes, let it cool down, and then re-installed it.
Presto ... the printer cycles through without errors and works again. Hallelujah!!!
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| Re: Laserjet P2015 displays Paper jam and Toner lights by wld5280 (2/20/10 8:58 PM) reply | + / - | My P2015 hasn't worked in over a year... and the baking worked on it - 8 minutes at 350'. Now it's printing just like it was brand new.
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| Re: Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (2/22/10 7:15 AM) reply | + / - | Thanks to whoever put up the message with all the detail on how to remove the board. That helped a LOT! I decided that my printer was a loss anyway and decided to bake the board. Oh my gosh! It worked - for how long, I don't know yet, but sure am happy to have it working now.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by pmartin (2/24/10 12:46 PM) reply | + / - | Hey HP! Here's a novel idea ... How about you send replacement formatters to all of us that you sold defective equipment FREE OF CHARGE! I am about to put my 3rd formatter in. The second one responded well to baking the first time but a subsequent attempt when it stopped working again resulted in it getting too warm and melting components. I bought the new formatter only 5-months ago.
Come on HP - own this problem and make it right!!! This is unacceptable and reason enough to shop around for something of better quality. Defective printers that aren't backed by the manufacturer is not a reputation HP wants to have.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by CCTOW (2/24/10 4:22 PM) reply | + / - | I read every post on this thread and have disassembled my printer with great enthusiasm and optimism. I can't wait to get home and postpone supper for baking the board. Maybe I'll order pizza! I want to thank all of you who have posted, my boss thinks I am nuts, but he is willing to let me try fixing this thing (P2015d). If all else fails, I get a new printer, which is where I started this day anyway. Wish me luck!
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| Re: Re: Laserjet P2015 displays Paper jam and Tone by dmzcompute (2/24/10 5:54 PM) reply | + / - | Mr Martin I see you have posted to just about every board out there with your complaint. HP does not monitor these boards so do not hold your breath. As to your issue it would appear that you do not have a very good oven where the temp is truly regulated. 99% of the people who use this method have success and the printers continue to work. If the temp is to low then the solder does not reflow enough to make good contact and as you discovered if to hot you melt components. If you had used a good oven and followed the instruction posted above I am sure the printer would still be working. I have done 11 of these and all 11 are still working.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Rob S (2/25/10 7:35 AM) reply | + / - | Pmartin
I have notified my state attorney general of the problem.
If HP ignores them what chance do these forums have of getting HP to budge.
DMZ is right about this.
DMZ could you remind me who first came up with this fix?
I think it was Moe but who ever it was needs more credit than is getting.
Rob S
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Rob S (2/25/10 7:35 AM) reply | + / - | Pmartin
I have notified my state attorney general of the problem.
If HP ignores them what chance do these forums have of getting HP to budge.
DMZ is right about this.
DMZ could you remind me who first came up with this fix?
I think it was Moe but who ever it was needs more credit than is getting.
Rob S
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| Re: Laserjet P2015 displays Paper jam and Toner lights by CCTOW (2/25/10 7:38 AM) reply | + / - | Luck was on my side. My printer works again! Thank you all so very much for allowing me access to your knowledge. The posts gave me the confidence that I could actually pull this off. And, no, I didn't order pizza.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by antidote (2/25/10 11:50 AM) reply | + / - | I tried it 4 times with 2 cards.. it doesnt work for me! I baked them at 180 C for 8-9 Minutes.. but my printers have the same defects then before. Can someone help me? I put the card on 4 balls of aluminium withto the usb slot to the bottom ...
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| Re: Re: Laserjet P2015 displays Paper jam and Toner lights by moe (2/25/10 1:31 PM) reply | + / - | We both share in the blame for coming up with the fix. I originally got the baking method from DMZ as applies to JetDirect cards. I figured if it worked on JetDirect cards, then maybe it would work on formatters as well. So that part was my contribution. It doesn't seem to work on anything but the P2015 and the P3005 so far. I've tried it on other formatters, most recently a 2605N yesterday which had a bad network port. That was unsuccessful, but before I spend $200+ on a board, it doesn't hurt to try and bake it since that only costs a few cents worth of electricity.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Rob S (2/25/10 2:44 PM) reply | + / - | Well you two have saved my customer alot of time and money.
HP used to use fixes like this.
I remember a paper clip fix in the HP 2631 dot matrix printer.
This one was in a service note given to hp field techs.
Rob S
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| Re: Re: Laserjet P2015 displays Paper jam and Tone by dmzcompute (2/25/10 5:26 PM) reply | + / - | Antidote,
You are not doing something right as I could see one of them not coming back to life but 2. No way. You place the board so the BOTTOM of the board does not touch the pan and the chips are facing up. You can use balls or screws in the holes or whatever but the card needs to be propped up so it does not touch the bottom. Now you preheat the over to 177C and when the oven is ready place the board in the oven for 8 minutes. Remove the board and let it cool in the pan for 30 minutes and then put back in the printer. By the way what issues are you having. Maybe your problem is not the board but something else wrong with the printer like a paper jam or whatever.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Taravilio (2/25/10 11:43 PM) reply | + / - | The oven method works, confirmed.
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| Re: Re: Laserjet P2015 displays Paper jam and Toner li by Stephan69 (2/27/10 12:10 AM) reply | + / - | Hi! I seem to also have a problem with my P2015d. Where exactly do I find the formatter? Thanks, Stephan
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| Re: Re: Re: Laserjet P2015 displays Paper jam and Toner li by moe (2/27/10 1:51 PM) reply | + / - | Too much trouble to read the thread?
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| Re: Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (3/3/10 9:59 PM) reply | + / - | Miller U r very right. Things have really changed, as when it comes to quality. I have a HP G85 printer quite old but will never compare with what is available this days. Men its very disapointing to see how clients r spending so much cash yet the products we get this days r not reliable. If only Japan can take over again. Am a Tech in Kenya, repairing printers and laptops but I tell U my workshop is full of brand new junks.
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| Re: Laserjet P2015 displays Paper jam and Toner li by Ima_believer (3/5/10 7:59 AM) reply | + / - | Are you kidding me?
That's what I asked myself as I read through this thread with a dead HP LaserJet P2015d by my side. As if on cue it died 13 months after purchase. It had the same issues discussed here with toner and jam lights.
I thought the baking suggestion was a joke on HP LaserJet owners kind of like a snipe hunt. But I was willing to give it a try. Last night after my wife made a delicious cheesy casserole, I baked the board for 8 minutes at 350 degrees and let it cool for 20. This morning I installed the board and it's working. Woo hoo!
I did not remove the black tape. It was stuck so firmly I thought I would damage something else by taking it off. I placed the board on a cookie sheet supported with 3 balls of aluminum foil, component side up. After minute 7 I began to smell electrical parts. I pulled it out after minute 8 and voila -- a working printer.
I really appreciate you all sharing this information.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Pop_Bob (3/5/10 11:11 AM) reply | + / - | I have a P2015dn purchased 11/4/2008 that failed to print on 3/1/2010 with the same symptoms found in this thread. We baked the formatter board at 350 degrees F. for 8 minutes. Let it cool for 4 hours. The printer is WORKING! Wow! Thanks to everyone who suggested and tried the BAKE YOUR PRINTER solution.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Rob S (3/5/10 4:36 PM) reply | + / - | That can help explain this to others. And for those of us who need pictures well.....
Thanks Moe
Rob S
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| Re: Laserjet P2015 displays Paper jam and Toner li by SSteve (3/10/10 12:23 AM) reply | + / - | Add me to the list of successful bakers. 350 degrees for 8 minutes. My P2015d is a little over three years old. It has been turned on almost the entire time. A few weeks ago I started having to turn it off and back on in order to print. It slowly got worse until it did the paper jam and toner light thing. I baked the board last Wednesday, let it cool for 45 minutes, put it back in the printer and the printer worked. I went out of town for four days and left the printer on. When I came home I did a test print and it worked without rebooting.
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Anthony Kamau (3/14/10 11:28 PM) reply | + / - | I had the same problem en removed the board en used hot air solder. Didn't take long to remove the dry joints. Installed the board back
into the printer en the thing worked perfectly. Yea its over with dry joints!
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Richy (3/15/10 11:57 AM) reply | + / - | Will i could not beleave the cooking but i did anyway and quess what :) it works
I have the foto's if anyone is interested hahaaa
Cool beens im a happy camer thanxs a bunch :)))
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| Re: Laserjet P2015 displays Paper jam and Toner lights by Anonymous (3/15/10 10:17 PM) reply | + / - | baker's fix worked for me. 8 mins @ 350f. cooled for 1 hour installed and works like a charm.
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