sreeve29asked Oct 21, 2005 at 6:03pm
HP LaserJet keeps on printing garbage characters
So now the HP LaserJet 1100 has this print job that it thinks it has to finish. It prints a handful of strange characters on a page and this goes on and on and on...
I turned the printer off overnight and powered it up this morning and the same thing - page after page of the same stuff.
I went into the "Printers and Faxes" window (I'm using XP) and it shows 0 documents for both printers.
Any idea on how I can stop this printing? Is there any kind of reset button on the HP?
Hope this helps?!
I have tried reinstalling the driver but doesnt work. And there is nothing on the HP website to remedy the problem.
Does anyone have a clue about what's wrong?
I am at a loss, what do I do now?
Not sure if the thread is still going but we are getting this issue too. Our userbase use mainly thin clients. Wyse through citrix. Some of the users some of the time get this problem. Sometimes is ? in place of letters and other times it's hyroglyphics? I've restarted the print server., restarted the printer spooler on each of the citrix servers. It also happens through Zen desktop, fat clients and through CS3 a Linux program ( old )
I'm flat out of ieas and it's begining to anny my users. Any help would be great.
Oh it is only ever on HP printers too. The canons and others don't get the problem. and there is no 1 type of hp.
We're working with several multifunctional printers from HP
6040 and 9040.
There are 500 users which are using those printers.
It works fine with the most but three or four guys can print.
They have to install the printer driver each time again after a reboot if they want to print.
If they don't reinstall the driver it prints garbage.
We have three print servers.
And they we're still printing and using the old print server.
Now I deleted the printers and reinstalled them again from the new print server for those guys and they're no longer able to print anything but garbage.
I reboot the print server and computers.
I also reinstalled them on another computer and that works fine.
Just those 3 or 4 users and their computer seems to be FUBAR.
Well maybe I stumbled upon a fix but essentially while it's in the middle of printing a page with lots of characters open the front case and yank out the laser jet ink cartridge, yank out page that's stuck.
Close it back up and it'll make some noise like it's going to continue but then the yellow light will come back up. Hold power button for like 5-10 seconds until it lights green then stick the cartridge back in.
It seems like yanking the cartridge disrupted the printing process and made it go back to ready mode for printing.
Try that and see if it works.
I have a HP Laser Jet P2015 installed on a computer and shared across the network. The computer where the printer is connected print OK but some of the computer on the network can only print garbage characters.
I formatted one of this PC and the problem continue to persist.
Please help me with any useful advice
The fact that it spits out anything means that it works.
The printer has to have the correct printer driver to take what you send to it and format that data correctly.
Check to make sure you have the correct printer driver picked as the default driver. Go to HP.com and choose drivers and downloads and make sure you choose the driver for the version of Windows you are running!
All, to no avail. I finally figured it out when I updated all the USB drivers. While you can pick whatever driver program you like, I used Driver Pack 14, It detected updated drivers for several USB components and it fixed it right away.
Hope this helps
Solved. The same problem started with my HP LaserJet 4000 a few days ago. I tried unplugging, changing the print driver, re-installing the print driver, checking if print jobs were stuck and it was clear. Finally, I decided to go into the printer's settings and reset the printer back to factory settings. It worked! That reset cleared out whatever the problem was and now it's working perfectly. Wish I had thought of that sooner.